Hampton Inn Cumming

location was central to everywhere we planned to go in the area . ?

Breakfast was very good ; A different variety every day Not much

Easy access off main road. Floor above me you could hear the footsteps. But it was not bad or annoying.

The breakfast buffet was the best variety we've had. Make your own waffle, egg/cheese taco, fried potatoes, maple sausage, scrambled eggs, bacon, yogurt, pastries, scones, bagels, etc, different each day. Fresh, hot oatmeal and grits with add-ins. Beautiful view from the breakfast room onto a lush wooded area. If the weather had been better, we'd have enjoyed the outdoors patio and the fire pit. The front desk staff was welcoming and helpful. Great trip for a family graduation.

The property was clean and staff was great

The property was clean and staff was great

Staff was good room had a pet type of smell but not bad definitely safe feeling

One Elevator smelled like urine. The commodes are too short & tucked into a confined corner. A/c did not work properly in one room.

One Elevator smelled like urine. The commodes are too short & tucked into a confined corner. A/c did not work properly in one room.

Quiet, clean. Friendly staff. Easy check in Parking little tight, steps on side entrance narrow. The taxes and fees added $33.22 to each day stay!

Quiet, clean. Friendly staff. Easy check in Parking little tight, steps on side entrance narrow. The taxes and fees added $33.22 to each day stay!

Not many options for gf diets. Also, both the oatmeal and cream of rice was too watery.

Not many options for gf diets. Also, both the oatmeal and cream of rice was too watery.

Pleasant staff a decent breakfast and clean

Location was great but parking spots are narrow and not enough. Room and bathroom could be cleaner and in better repair.

Room and bathroom could be cleaner and in better repair.

The room clean, I loved it & its in the area where all the stores are food was good. …10/10

The room clean, I loved it & its in the area where all the stores are food was good. …10/10

The bathroom and the room in general were smaller than expected. Specially as compared to other hotels in the area. The breakfast was very good. But we could not get a room on the first floor, even though we made a reservation over a month ago. First we were given a room on the fourth floor, but were finally given one on the second floor. The parking area was pretty full too.

Good

Only complaint I had was the AC did not work in my room. Someone did bring a fan up right away and it helped kept the room cool.

Property was clean, staff was friendly and helpful, many restaurants close by to chose from. We would stay here again if needed.

The truth is ..I’m not much of a breakfast person. I like muffins, cranberry juice and sometimes chocolate milk. I don’t do eggs. My husband said it was ok. No complaints

The truth is ..I’m not much of a breakfast person. I like muffins, cranberry juice and sometimes chocolate milk. I don’t do eggs. My husband said it was ok. No complaints

Staff is very friendly. Bedroom carpets are really sticky but other than than it’s pretty clean. Close to a lot of shops, the lake, and tons of restaurants.

My family just stayed one night but it was very nice. Clean and the staff were very friendly and helpful. Good breakfast.

We had to wait on a room to be ready, which was a little annoying since we were well past check-in time and had a reservation to make. But other than that, our stay was excellent. The staff was very nice and accommodating.

The air conditioner wasn't working so I went down to the front desk and was told to operate it at the controls on the blower instead of the thermostat. I went back and did that and waited 30 minutes and there was no cold air. I wnet back down hopfully getting a different room and they said they would send a maintenance man to check it out. He can and said he couldn't fix it. I again went back down ato let the front desk know. There was no appology but they did give us a different room.

I like the location and the friendliness of the staff Overall it was a clean hotel, but it just had a smell. I'm not sure what that was but it just didn't smell right.

Overall it was a clean hotel, but it just had a smell. I'm not sure what that was but it just didn't smell right.

The staff was very friendly and helpful, the rooms were large and comfortable, and the location was easily accessible, and very near shopping and restaurants.

Exceptional

location fine. breakfast was standard i prefer oatmeal and you guys had grits. no bananas

location fine. breakfast was standard i prefer oatmeal and you guys had grits. no bananas

Very comfortable bed and pillows. Modern, clean room, hallways and entry. Quiet atmosphere, not a bunch of retards making noise ? Nothing

Staff was helpful and courteous. The facility is aging. Ice machine not working and breakfast was meager compared to other facilities we have used.

Staff was helpful and courteous. The facility is aging. Ice machine not working and breakfast was meager compared to other facilities we have used.

Cleanliness

Cleanliness

It was spotless, the breakfast was terrific and the clerks were all very nice

It was spotless, the breakfast was terrific and the clerks were all very nice

Clean and very spacious room smooth check in and friendly staff

Clean and very spacious room smooth check in and friendly staff

Room was clean, most of the front staff were courteous and kind but one of the female employees that worked the front desk who also happen to checked me in and out seemed quite annoyed to be there, was even short on the phone to a customer while I waited and didn't seem to want to really be helpful during my checking in and out process, barely spoke or even told me my room number until I saw it on the key card holder. Perhaps she was having an "off day" I thought but when I saw her a couple days later to check out I realized no, she's just this way. Not the best way to be welcomed into a hotel stay.

Room was clean, most of the front staff were courteous and kind but one of the female employees that worked the front desk who also happen to checked me in and out seemed quite annoyed to be there, was even short on the phone to a customer while I waited and didn't seem to want to really be helpful during my checking in and out process, barely spoke or even told me my room number until I saw it on the key card holder. Perhaps she was having an "off day" I thought but when I saw her a couple days later to check out I realized no, she's just this way. Not the best way to be welcomed into a hotel stay.

The breakfast was ok. The basic breakfast meal. The area was clean. Orange juice machine was not working. Attendant focus all questions to my wife and not to guest at the table. The selection was limited. Only 3-4 broken pieces of bacon mixed in with the cold chicken sausage patties. Eggs had gotten cold. Request to speak with the manager but she would not come out to speak with me. The check in system was not working properly when we arrived. It took over 30 minutes to get checked in. The room had a musty smell.

Staff very friendly. Met at lease six at front desk asdociates plus the room attendant. N/A

Very good

Very comfortable bed and pillows. Modern, clean room, hallways and entry. Quiet atmosphere, not a bunch of retards making noise Nothing

Very good

Exceptional

Check in clerk was very friendly. Room was nice with a comfy bed

Check in clerk was very friendly. Room was nice with a comfy bed

Staff & room was great!!

Staff & room was great!!

Nice and clean. All of the staff we met were very nice!

Nice and clean. All of the staff we met were very nice!

Courteous staff, very clean room and property . Convenient to local dining and shopping. Will definitely stay at this hotel again.

Courteous staff, very clean room and property . Convenient to local dining and shopping. Will definitely stay at this hotel again.

Both good

The banana waffles were amazing! The staff was excellent!

The banana waffles were amazing! The staff was excellent!

Friendly staff. Clean room.

Friendly staff. Clean room.

The gentleman that checked us in was so awesome!! Sweet, kind and funny!! We loved it!!

The gentleman that checked us in was so awesome!! Sweet, kind and funny!! We loved it!!

Stayed here this weekend for a softball tournament. The staff was very friendly. I left an outfit in my room and offered to send a UPS label to get it back and they immediately agreed and confirmed the package was ready to be picked up by UPS. I don't normally write reviews, but felt like they went above and beyond and was grateful for that. Well done!

Stayed here this weekend for a softball tournament. The staff was very friendly. I left an outfit in my room and offered to send a UPS label to get it back and they immediately agreed and confirmed the package was ready to be picked up by UPS. I don't normally write reviews, but felt like they went above and beyond and was grateful for that. Well done!

Friendly staff Roach infestation

Breakfast was decent offering both cold and hot items. Coffee was not good though.

Breakfast was decent offering both cold and hot items. Coffee was not good though.

Great

Great

Staff was great

Staff was great

Super easy check in snd out. Wonderful staff and a beautiful hotel!

Super easy check in snd out. Wonderful staff and a beautiful hotel!

Decent and clean hotel. Perfect for a quick stopover trip

Decent and clean hotel. Perfect for a quick stopover trip

This is the first hotel that is so clean , staff is great, and coffee 24/7. Location Only 3 things. Parking spaces are not wide enough, my fridge didn't stay cold and there are not enough fun channels on tv..few but not all day. These are minor .

Staff was good. Room was clean. Good location There was one guy in the backlot fixing his truck, replacing the muffler. Car parts and tools everywhere. Near him was another guy just hanging out, playing music, smoking and talking on his phone. My wife and daughters didn’t feel safe. And if check-in was at 3:00, I thought rooms would be ready at 3:00 but that wasn’t the case.

The air conditioning in the room would make loud noise when the compressor came on

The only complaint was too heavy duty in the cleaner in room … I was very sick after I left from the chemicals.

The only complaint was too heavy duty in the cleaner in room … I was very sick after I left from the chemicals.

I came down a bit late for breakfast, 9:30 (breakfast closed at 10) so the hot portion of breakfast was on the colder/dryer side, but I did enjoy the waffles and other options. Variety of options to choose from, such as yogurts and cereal. The hotel portion at 9:30 was on the dry and cold side. Possibly because it was laying under the heaters so long which is normal. But that didn't take away from enjoying the breakfast.

The room was lovely and modern, very clean and bright and the bed was super comfortable

The room was lovely and modern, very clean and bright and the bed was super comfortable

Enjoyed our stay.

Enjoyed our stay.

Carpets need to be cleaned. Seriously clean, sanitized, including the bath floors (tiles)

TV channel and remote was difficult to manage. Channel selection poor.

Wonderful staff , clean room, convenient to everything!

Wonderful staff , clean room, convenient to everything!

great staff great visit

great staff great visit

Location was perfect for our stay before surgery at Northside Hospital. It was clean and comfortable. Loved the blackout shades! Staff was extra friendly and helpful.

The only downfall was the bed was extremely hard.

The only downfall was the bed was extremely hard.

Quiet room Dirty carpets. See pics

The reservation was booked through Expedoa and the site stated that there was a room available. Upon arriving we were told there was not a room available. We were on our way back to Florida and had to find another place to stay. Obviously we were told that we would be getting a refund but this was a major inconvenience and totally unacceptable.

The reservation was booked through Expedoa and the site stated that there was a room available. Upon arriving we were told there was not a room available. We were on our way back to Florida and had to find another place to stay. Obviously we were told that we would be getting a refund but this was a major inconvenience and totally unacceptable.

Jeffrey was very helpful and on top of things. Great job.

Jeffrey was very helpful and on top of things. Great job.

We’ve stayed here several times. It’s super convenient, clean and the staff is always great! The breakfast is pretty good and the rooms are very comfortable.

We’ve stayed here several times. It’s super convenient, clean and the staff is always great! The breakfast is pretty good and the rooms are very comfortable.

The property was difficult to enter and leave. The front of the Inn faces the back of another Inn and the highway. The saving graces were the excellent service and the view from our room on the back side of the Inn—the patio and lush wooded area were great to wake up to.

The property was difficult to enter and leave. The front of the Inn faces the back of another Inn and the highway. The saving graces were the excellent service and the view from our room on the back side of the Inn—the patio and lush wooded area were great to wake up to.

Normal

Normal

This hotel needs updating. I primarily stay at Hampton Inn's across the country and this one is run down in my opinion and needs attention. Lots of bandaids trying to make it look clean when in fact it just needs to be overhauled. At almost $175/night, it was not worth the money. Has a very dated lobby and amenities are tired and minimal.

This hotel needs updating. I primarily stay at Hampton Inn's across the country and this one is run down in my opinion and needs attention. Lots of bandaids trying to make it look clean when in fact it just needs to be overhauled. At almost $175/night, it was not worth the money. Has a very dated lobby and amenities are tired and minimal.

This hotel is run down for a Hampton Inn.

This hotel is run down for a Hampton Inn.

Location was good for our needs. Friendly staff but not attentive. Room smelled like a boys locker room. Pool was not clean and had tiles missing.

Location was good for our needs. Friendly staff but not attentive. Room smelled like a boys locker room. Pool was not clean and had tiles missing.

Staff were great. Lady in reception helped me with directions. She took her time explaining how to easily drive around road construction to get me back enroute.

Staff were great. Lady in reception helped me with directions. She took her time explaining how to easily drive around road construction to get me back enroute.

Very nice staying here the night before moving so we had a bed before all that. Service was very friendly, loved the outdoor patio area.

Very nice staying here the night before moving so we had a bed before all that. Service was very friendly, loved the outdoor patio area.

Everything was great. Gentleman at front desk was super nice and helpful

Everything was great. Gentleman at front desk was super nice and helpful

Great!

Great!

Room stunk from sewer back up

Room stunk from sewer back up

Let me begin by saying that when you are traveling & trying to decide where to stay, you CAN NOT go wrong by selecting Hampton Inn! I have always been pleased with how immaculate their rooms are and how comfortable their beds are as well. Keep it up Hampton Inn❣️

Let me begin by saying that when you are traveling & trying to decide where to stay, you CAN NOT go wrong by selecting Hampton Inn! I have always been pleased with how immaculate their rooms are and how comfortable their beds are as well. Keep it up Hampton Inn❣️

Clean and convenient location Could have used a little more parking

Well located. Decent rates. Adequate warm breakfast

Well located. Decent rates. Adequate warm breakfast

It was clean and I felt safe while we were there.

It was clean and I felt safe while we were there.

Highly recommend.

Highly recommend.

Great overnight staff. Clean, Safe, and welcoming environment. Love the friendly lady at the front desk.

Great overnight staff. Clean, Safe, and welcoming environment. Love the friendly lady at the front desk.

The staff was very helpful, in particular Jeff. He helped me sort out a reservation with promptness and courtesy. The only two issues I had was that the refrigerator didn’t work and it spoiled some food. Also the parking lot was quite small. I came for a big soccer tournament and the parking lot was packed every single evening which made parking difficult. Other than that the stay was wonderful and the staff was top notch

The staff was very helpful, in particular Jeff. He helped me sort out a reservation with promptness and courtesy. The only two issues I had was that the refrigerator didn’t work and it spoiled some food. Also the parking lot was quite small. I came for a big soccer tournament and the parking lot was packed every single evening which made parking difficult. Other than that the stay was wonderful and the staff was top notch

N/A

N/A

Had the sleep or do not disturb as sign on my door...however when I got to my room that evening..not only had it been serviced but some very personal ashes that where in a brown bag were gone due to housekeeping

Had the sleep or do not disturb as sign on my door...however when I got to my room that evening..not only had it been serviced but some very personal ashes that where in a brown bag were gone due to housekeeping

Some exterior lighting needs to be placed at the dog walking area

Some exterior lighting needs to be placed at the dog walking area

Staff was great.

Staff was great.

The property is well kept and maintained. The room was spacious with nice comfortable bedding. Centrally located with shopping and many restaurants within a mile. The only complaint is the building is close to a majored roadway and big truck noise was audible in my room.

The property is well kept and maintained. The room was spacious with nice comfortable bedding. Centrally located with shopping and many restaurants within a mile. The only complaint is the building is close to a majored roadway and big truck noise was audible in my room.

Room is broken. Staff was very rude.

Room is broken. Staff was very rude.

Overall a comfortable stay. We booked 2 nights and wanted to add on a third. Big hassle; had to check out and move to another room.

Overall a comfortable stay. We booked 2 nights and wanted to add on a third. Big hassle; had to check out and move to another room.

Clean, good breakfast, good parking

Clean, good breakfast, good parking

Excessive Mold in the bathroom, on ceilings and walls. Family was congested all weekend due to mold.

Excessive Mold in the bathroom, on ceilings and walls. Family was congested all weekend due to mold.

Very clean

Very clean

The room smelled terrible. A sweaty smell

The room smelled terrible. A sweaty smell

My disappointment is with Expedia. You do not allow Hilton honors membership added by hotel personnel when booking thru Expedia. Very disappointed!!!

My disappointment is with Expedia. You do not allow Hilton honors membership added by hotel personnel when booking thru Expedia. Very disappointed!!!

Comfy stay on our way to desination.

Comfy stay on our way to desination.

Super clean and well updated. Free breakfast in the morning had a great selection as well. Friendly staff

Super clean and well updated. Free breakfast in the morning had a great selection as well. Friendly staff

The stay was quick vut the room was very clean.

The stay was quick vut the room was very clean.

It was close to the hospital that we needed, yet we never heard an ambulance drive by in the night.

It was close to the hospital that we needed, yet we never heard an ambulance drive by in the night.

It’s is a great location n friendly staff

It’s is a great location n friendly staff

Room was musty, AC didn’t work and my room was very noisy.

Room was musty, AC didn’t work and my room was very noisy.

Clean, courteous and comfortable

Clean, courteous and comfortable

Nice and easy family friendly stay.

Nice and easy family friendly stay.

Traffic area

Traffic area

Looked fresh and upscale for a H I.

Looked fresh and upscale for a H I.

I've stayed at quite a few Hampton Inns in several cities and this was the best. Clean and well managed, conveniently located to Lake Lanier and downtown Cumming. Jeffrey at the front desk was especially helpful. The breakfast buffet was outstanding. Obvious that management takes a lot of pride in this property.

I've stayed at quite a few Hampton Inns in several cities and this was the best. Clean and well managed, conveniently located to Lake Lanier and downtown Cumming. Jeffrey at the front desk was especially helpful. The breakfast buffet was outstanding. Obvious that management takes a lot of pride in this property.

What a great night ..easy check in ..lovely room ..great staff ..Jeffry was a delight ..and I had a restful nights sleep ..perfect stay !!

What a great night ..easy check in ..lovely room ..great staff ..Jeffry was a delight ..and I had a restful nights sleep ..perfect stay !!

Clean and roomy

Clean and roomy

Parking area small.

Parking area small.

Everything is fine

Everything is fine

The hotel was nice but my bed was very noisy. Every time I rolled over the bed was creaking. There was some hair still on the bathroom floor. The one light over the bed kept flickering. It wasn’t anything devastating… I would still stay there again.

The hotel was nice but my bed was very noisy. Every time I rolled over the bed was creaking. There was some hair still on the bathroom floor. The one light over the bed kept flickering. It wasn’t anything devastating… I would still stay there again.

Room could have been cleaner. Carpet in hallways dirty, tile floors in halls and elevator always dirty!

Room could have been cleaner. Carpet in hallways dirty, tile floors in halls and elevator always dirty!

Good place a little traffic noises

Good place a little traffic noises

Mike at reception/ check in was awesome. Very helpful and always with a smile.

Mike at reception/ check in was awesome. Very helpful and always with a smile.

Arrived to check in and computer system was down. Had to leave for over an hour got dinner and check in when I got back. Wouldn’t allow me to check in without computer system or any kind of work around. It was already 8pm if it was later would have been very upset

Arrived to check in and computer system was down. Had to leave for over an hour got dinner and check in when I got back. Wouldn’t allow me to check in without computer system or any kind of work around. It was already 8pm if it was later would have been very upset

Employees were very friendly and helpful. I reserved my room for the wrong date and was able to go back in the Expedia email and change it to the day I arrived.

Employees were very friendly and helpful. I reserved my room for the wrong date and was able to go back in the Expedia email and change it to the day I arrived.

Bed was terrible woke up at 5am with my back hurting

Bed was terrible woke up at 5am with my back hurting

Facility was convenient to my location, always my go to .

Facility was convenient to my location, always my go to .

The room is also clean and there were no issues or problems

The room is also clean and there were no issues or problems

Was nice

Was nice

Very clean & extremely comfortable. Staff was amazing. I will definitely be staying here for all my trips to this area!

Very clean & extremely comfortable. Staff was amazing. I will definitely be staying here for all my trips to this area!

Amazing staff!

Amazing staff!

Didnt care for noise in rooms close by. Talking loud at night.

Didnt care for noise in rooms close by. Talking loud at night.

Over priced compared to similar hotels in the area.

Over priced compared to similar hotels in the area.

The staff was super friendly and helpful.

The staff was super friendly and helpful.

Excellent staff. We have stayed at this property for some 17 years now and always been pleased with the service, cleanliness, and breakfast.

Excellent staff. We have stayed at this property for some 17 years now and always been pleased with the service, cleanliness, and breakfast.

It was ok

It was ok

Horrible experience!!! I booked 2 queens i get to hotel and they said we don't have 2 queens. So sorry you are out of luck. They refused to refund me or give me a voucher. I had to sleep in my car. The front staff was horrible and awful customer service

Horrible experience!!! I booked 2 queens i get to hotel and they said we don't have 2 queens. So sorry you are out of luck. They refused to refund me or give me a voucher. I had to sleep in my car. The front staff was horrible and awful customer service

Very clean. All employees very friendly!

Very clean. All employees very friendly!

I was passing through Cumming amd had made a reservation through Expedia. I found that I would arive after 11:00pm and called the desk to make sure that they would not rent out my roo. Glenda told me that she would hold the room till midnight. I arrived at 11:30pm and was informed that Glenda rented out my room. I was insensed and told Glenda that she promised to keep my room till midnight. She threatened to call the sheriff if I did not leave immediately. I left and found another room at Holiday Inn Express. When I got home, I found out that I had been charged cancellation fee for not showing up. BAD CUSTOMER SERVICE and a very UNPLEASANT EMPLOYEE, GLENDA.

I was passing through Cumming amd had made a reservation through Expedia. I found that I would arive after 11:00pm and called the desk to make sure that they would not rent out my roo. Glenda told me that she would hold the room till midnight. I arrived at 11:30pm and was informed that Glenda rented out my room. I was insensed and told Glenda that she promised to keep my room till midnight. She threatened to call the sheriff if I did not leave immediately. I left and found another room at Holiday Inn Express. When I got home, I found out that I had been charged cancellation fee for not showing up. BAD CUSTOMER SERVICE and a very UNPLEASANT EMPLOYEE, GLENDA.

Satff was awesome when checking in

Clean and comfortable, great breakfast and very friendly staff.

Very clean. Friendly staff.

Not now

Beautiful clean room with comfortable bed

It was as described. Clean, friendly, comfortable and quiet. I would stay again.

Very clean room, comfortable beds, staff extremely friendly

The hotel and staff was great only one problem the toilet was leaks water real bad i reported it and the hotel front desk manager took care of the problem. Was satisfied

We ask for room service and no body help.

Our stay was great. Location is convenient and close to shopping and eating.

The property itself exceeded our expectations. The staff was AMAZING. Special thanks to Sasha at the front desk for her special attention to our needs. A

Convenience

The staff was super friendly and very accommodating!! It was very clean throughout the property.

Room setup was very guest friendly.

Way to many ants- when telling front desk they did nothing about it. And there was not other openings in area due to sporting event ir we would have left

Pleasant stay, close to my destination.

Was clean comfortable staff was excellent checking in and out.

Friendly staff! Clean property

Ron and Steph were so kind and helpful. They really go above and beyond for the customers!

Sasha, Mr Drew, and the entire staff were warm and welcoming. Our room was lovely and the beds super comfortable. The hotel had everything we could need including fitness room, laundry machines, patio with fire pit, and a Waffle House right next door!! Highly recommend this delightful Hampton

Just fine

Not happy with their policy about cleaning the room. You have to request daily cleaning

Friendly

Breakfast had a good variety of items to choose from. Also, a nice exercise room.

The staff was super friendly. Always had a smile. The rooms was spacious. Bathroom on small side but got job done. Bed comfy. When you rolls, sat or moved it squeaked. Little annoying but got use to it. Sheets super soft.

I spent 3 nights here. My bed was extremely comfortable and the room and facility was very clean. The front desk staff were genuinely friendly!