Palace Inn Crosby

Everything was very nice the room the staff

I liked how spacious the rooms are and how clean it is. They do a great job at giving towels.

Exceptional

Everything was clean, staff was friendly and took care of everything. Bathtub was a deathtrap but I'm willing to blame myself for being clumsy

Bathtub was a deathtrap but I'm willing to blame myself for being clumsy

Place is very trashy a they literally follow you around the property. And watch to see who goes in the rooms, a they are very rude and wont give you fresh towels an rags unless you bring the dirty ones to the office. I’ll never go back there again

Nothing

Maybe a real blanket in the bed and more than two pillows in a king size bed.

Everything Nothing

Pleasant

Parking for my room wasn’t close at all

Exceptional

great service.

great service.

It is next to food places and in the middle of town beds were okay there was a piece of the bathroom door missing It looks like a dog chewed it up(I have dogs I get it) there was blood on the wall in the bathroom not from us When we got there we saw that there were only two towels and we rented a room for four people to stay in when we went to ask the front desk if we could get two additional towels they told us no unless we brought the dirty towels down to them and then they could give us towels in the morning. after some back and forth we brought the dirty towels down to them and received two clean towels I don't understand why there wasn't at least four towels in the room to begin with and had the same issue the next day. There was half a roll of toilet paper in the restroom when we arrived (which really does not bother me) when I asked the front desk if we could get another roll when we asked for towels on the second night they gave me an attitude like it was inconvenient for them and said they had been calling me all day so house cleaning could come in. While we were out house cleaning came in and took all the towels and washcloths that weren't even used. I understand if they are worried people will be stealing their towels or maybe they were just Low on towels this weekend but it just put a sour taste in my mouth and the people at the front desk made me feel uncomfortable.

beds were okay there was a piece of the bathroom door missing It looks like a dog chewed it up(I have dogs I get it) there was blood on the wall in the bathroom not from us When we got there we saw that there were only two towels and we rented a room for four people to stay in when we went to ask the front desk if we could get two additional towels they told us no unless we brought the dirty towels down to them and then they could give us towels in the morning. after some back and forth we brought the dirty towels down to them and received two clean towels I don't understand why there wasn't at least four towels in the room to begin with and had the same issue the next day. There was half a roll of toilet paper in the restroom when we arrived (which really does not bother me) when I asked the front desk if we could get another roll when we asked for towels on the second night they gave me an attitude like it was inconvenient for them and said they had been calling me all day so house cleaning could come in. While we were out house cleaning came in and took all the towels and washcloths that weren't even used. I understand if they are worried people will be stealing their towels or maybe they were just Low on towels this weekend but it just put a sour taste in my mouth and the people at the front desk made me feel uncomfortable.

Clean room. Courteous service.

Clean room. Courteous service.

Why put a handicap person on the second floor making them use stairs?

Over all clean Why put a handicap person on the second floor making them use stairs?

Great location, good prolices excellent customer service. 100% 💜

Great location, good prolices excellent customer service. 100% 💜

I liked that the parking lot was well lit. However, that made the room very bright at night. Blackout curtains were not enough. Room 103 also has a gap under the room door causing cold air to come in. No hangers for clothes, no bedside lamps, no "DO NOT DISTURB" signs.

No hangers for clothes, no bedside lamps, no "DO NOT DISTURB" signs.

From the entrance to the room, there was a huge cockroach inside. The smell of damp was strong. There was no iron. The ironing board was dirty and covered in dog hair. They didn't leave any toilet paper; they left the soap and shampoo in tiny packets, already used by someone else. Aside from that, what I liked least was the smell of damp. My clothes were left with that smell. I got home later and washed them.

no breakfast No top sheet or comforter on beds. Only on sheet and hotel employees were rude and did not acknowledge concerns.

Room was clean. Nicely appointed.

Room was clean. Nicely appointed.

Very good

Exceptional

Cleanliness of room was poor. Bathroom floor was sticky. Furniture was not moved to clean. I took a picture of someone's dentures behind bedside table that I did not move or report. They may still be there. Handicap guests must wait for cleaning staff to leave for the day to park in Handicap parking spot.

Cleanliness of room was poor. Bathroom floor was sticky. Furniture was not moved to clean. I took a picture of someone's dentures behind bedside table that I did not move or report. They may still be there. Handicap guests must wait for cleaning staff to leave for the day to park in Handicap parking spot.

Great customer service

Great customer service

Clean room, great service, central location

Clean room, great service, central location

Very good

It was great

It was great

The staff was polite and helpful, but the reception area had a mildew/smoke smell to it. The room you can tell they tried to update it and make it look nice, which it was but it did have a mildew smell inside the room, there was only one roll of toilet paper which was close to being empty, we ended running out that night and the roll was damp for some reason. And then the tub had a white mat that looked dirty, had a lot of yellow stains on it and under that the tub was rusting. I had to take a shower with my sandals on. The rest of the room was fine.

The staff was polite and helpful, but the reception area had a mildew/smoke smell to it. The room you can tell they tried to update it and make it look nice, which it was but it did have a mildew smell inside the room, there was only one roll of toilet paper which was close to being empty, we ended running out that night and the roll was damp for some reason. And then the tub had a white mat that looked dirty, had a lot of yellow stains on it and under that the tub was rusting. I had to take a shower with my sandals on. The rest of the room was fine.

It was a pleasant place to stay

It was a pleasant place to stay

Exceptional

The tv wasn’t working. No phone in room to call front desk about tv. My husband went to talk to man up front about the tv. He came to the room and couldn’t get it to work. He said d he would be back. He never came back. So my husband went back to front desk where the guy was sitting and eating. Not worried about resolving the issue with the tv. Needless to say we will not be staying at this location. I would rather drive to Baytown for better service and quality rooms. Also little roaches were on counter as I was washing my hands.

The tv wasn’t working. No phone in room to call front desk about tv. My husband went to talk to man up front about the tv. He came to the room and couldn’t get it to work. He said d he would be back. He never came back. So my husband went back to front desk where the guy was sitting and eating. Not worried about resolving the issue with the tv. Needless to say we will not be staying at this location. I would rather drive to Baytown for better service and quality rooms. Also little roaches were on counter as I was washing my hands.

It is very well lighted. Not any riff-raff hanging around.

It is very well lighted. Not any riff-raff hanging around.

The room seemed like it was relatively newly renovated. Even though it appeared somewhat newly renovated, it still didn’t quite feel “clean”. There was no pool.

Remote control for the TV was a annoying as heck. You had to hold the remote over your head to be able to change the channel. Because the sensor was at the top of the box the TV was built into.. just overall not a real pleasant experience.

Remote control for the TV was a annoying as heck. You had to hold the remote over your head to be able to change the channel. Because the sensor was at the top of the box the TV was built into.. just overall not a real pleasant experience.

It was very nice!

It was very nice!

Just didn’t like when you check in late you have to stand outside to check in

Just didn’t like when you check in late you have to stand outside to check in

Clean

Clean

Well recommended

Well recommended

HORRIBLE WE

HORRIBLE WE

Very affordable!

Very affordable!

Clean and cool in the room. Staff was very catering. We checked out and forgot our phone chargers. They called to let me know and I was able to go back to get them.

Clean and cool in the room. Staff was very catering. We checked out and forgot our phone chargers. They called to let me know and I was able to go back to get them.

This is the second time I’ve stayed here and the bed or pillows had beg bugs the first time was a few months ago and this time I decided to give them the benefit of the doubt only to wake up with bites on my forearm. This hotel is completely disgusting and needs to be shutdown…

This is the second time I’ve stayed here and the bed or pillows had beg bugs the first time was a few months ago and this time I decided to give them the benefit of the doubt only to wake up with bites on my forearm. This hotel is completely disgusting and needs to be shutdown…

ALWAYS clean, very nice owners. They are over accommodating. They're great.

ALWAYS clean, very nice owners. They are over accommodating. They're great.

Amazing

Amazing

Nice

Nice

N/a

N/a

Simple and easy. Nice stay in a nice area that’s close to everything you could need.

Simple and easy. Nice stay in a nice area that’s close to everything you could need.

Simple, clean, and reasonable.

Simple, clean, and reasonable.

There wasn't a big choice of tv spirts channels and the Bathroom toilet Paper holder was broke and towel rack was broke. Simple little maintenance things to fix but everything else was great .

Had a great experience overall.

Had a great experience overall.

The room ere extremely clean an the price was great

The room ere extremely clean an the price was great

Okay stay considering the price. Walls are pretty thin and can hear lots of outside noise.

Okay stay considering the price. Walls are pretty thin and can hear lots of outside noise.

Parking lot was easy parking for a large truck and secure.

Parking lot was easy parking for a large truck and secure.

Room was clean and comfortable. You can tell it was recently renovated. Only thing we wished you could tilt the tv to watch while on the couch and the outside light shined in around the curtain which would be hard to change. We would stay here again for the value and closeness to family.

Room was clean and comfortable. You can tell it was recently renovated. Only thing we wished you could tilt the tv to watch while on the couch and the outside light shined in around the curtain which would be hard to change. We would stay here again for the value and closeness to family.

The manager was very accommodating and nice. The room as clean and very spacious.

Was a quick trip nice clean comfortable place

Was a quick trip nice clean comfortable place

Love the rooms they offer spacious, clean. Definitely stay here again.

Love the rooms they offer spacious, clean. Definitely stay here again.

I had a room infested with bed bugs I immediately checked out earlier than expected

I had a room infested with bed bugs I immediately checked out earlier than expected

Decent place. Fairly clean. And friendly staff.

Decent place. Fairly clean. And friendly staff.

The room was clean and perfect. I would definitely stay there again.

The staff is amazing and really down to earth in a professional manner.

The staff is amazing and really down to earth in a professional manner.

They are super clean . No mold, nothing is ever dirty Very quiet and staff is superb.

They are super clean . No mold, nothing is ever dirty Very quiet and staff is superb.

Wonderful front desk ! Thank you bet clean and big

Wonderful front desk ! Thank you bet clean and big

Excellent

Excellent

This was not the room i ordered.

This was not the room i ordered.

Host are always polite with a smile 😊 Favorite spot

Host are always polite with a smile 😊 Favorite spot

Manager have to ring for them to show up, no one available at check out. Didn’t feel safe.

Manager have to ring for them to show up, no one available at check out. Didn’t feel safe.

Staff is very nice 😊

Staff is very nice 😊

I got a credit of 800 property manager is very understanding The best hotel I stayed in

I loved everything they look really nice the only thing I didn’t like was the towels and wash rags had stains but the hotel was pretty

I loved everything they look really nice the only thing I didn’t like was the towels and wash rags had stains but the hotel was pretty

Bed was uncomfortable, very hard mattress

I've stayed at this location since it was updated and sold to the new owners. I'm not sure what the brand of the former hotel was but it's now The Palace Inn. I have not been a fan of that brand, but I was impressed with that location, and I am glad that I had to stay there because of a hurricane evacuation. I have a new perspective on the Palace Inn brand and will be staying with them for any future trips. I highly recommend this location for the location, cleanliness and the room was not only updated but it has the little things that are necessary for travellers if you have forgotten certain toiletries or just forgotten to get them before checking in. Because I know if you are anything like most travellers, we are tired and ready to get in the room to get our work done or simply relax. Oh, and the manager of this location is not intrusive like most Palace Inn owners or managers. He is very polite and treats you like most travellers would like to be treated when away from home. I don't think anyone loves to stay away from their home unless it's necessary and the manager is great at making the guest feel welcomed and not to the uncomfortable point. I will be staying at that location for my future trips to the area.

I've stayed at this location since it was updated and sold to the new owners. I'm not sure what the brand of the former hotel was but it's now The Palace Inn. I have not been a fan of that brand, but I was impressed with that location, and I am glad that I had to stay there because of a hurricane evacuation. I have a new perspective on the Palace Inn brand and will be staying with them for any future trips. I highly recommend this location for the location, cleanliness and the room was not only updated but it has the little things that are necessary for travellers if you have forgotten certain toiletries or just forgotten to get them before checking in. Because I know if you are anything like most travellers, we are tired and ready to get in the room to get our work done or simply relax. Oh, and the manager of this location is not intrusive like most Palace Inn owners or managers. He is very polite and treats you like most travellers would like to be treated when away from home. I don't think anyone loves to stay away from their home unless it's necessary and the manager is great at making the guest feel welcomed and not to the uncomfortable point. I will be staying at that location for my future trips to the area.

Easy

Easy

Didn’t have to call back for anything and room was clean. Everything was perfect

Nice attendant

Nice attendant

The interior and exterior were well kept up and the room was very clean. I enjoyed the cleanliness of the room because that is hard to find nowadays when you are booking a trip and looking for a clean hotel room. The area is not as busy as a big city like HTX but it has as many if not more stores, and restaurants, etc. Convenient location for a personal or business trip.

The interior and exterior were well kept up and the room was very clean. I enjoyed the cleanliness of the room because that is hard to find nowadays when you are booking a trip and looking for a clean hotel room. The area is not as busy as a big city like HTX but it has as many if not more stores, and restaurants, etc. Convenient location for a personal or business trip.

Staff was very friendly and helpful Our room was clean and inviting. We were comfortable and felt safe. We would go back and we will keep this chain in mind next time we travel.

When I can't go into a lobby for check in it affects the score I give we are past the pandemic on top of not having a breakfast in the morning

When I can't go into a lobby for check in it affects the score I give we are past the pandemic on top of not having a breakfast in the morning

Great location!

Great location!

All

The room was spacious and clean, it also offered many amenities except washer and dryer in the actual unit. It was worth it for the price paid.

The room was spacious and clean, it also offered many amenities except washer and dryer in the actual unit. It was worth it for the price paid.

Good

Good

Nice stay. Wish i had came here first.

Nice stay. Wish i had came here first.

Excellent.

Excellent.

Only property in the area. No amenities unless you ask. Not inviting. Just odd place. Will not stay here again.

Only property in the area. No amenities unless you ask. Not inviting. Just odd place. Will not stay here again.

Very quite and easy to get to. Had everything that I needed for my stay. I will stay again.

Nice rooms for good price

Nice rooms for good price

Excellent service every time I come. Rooms are always super clean

Excellent service every time I come. Rooms are always super clean

Very quiet and reasonably priced!

Very quiet and reasonably priced!

We had a very clean room

We had a very clean room

Was a great stay, the Crosby Palace Inn property was very welcoming as well as clean and comfortable. I would definitely stay here again. Nothing that I didn't like.

Beds were comfortable and clean.

Beds were comfortable and clean.

Muy bueno

Muy bueno

Muy bien

Muy bien

Excelente y muy limpio

Excelente y muy limpio

Rooms were spacious and comfortable

Rooms were spacious and comfortable

Great place

Great place

Good motel for a couple of nights.

Good motel for a couple of nights.

Staff members were friendly. Rooms were clean and updated. Bed was too firm but overall it was a good stay. A-

Staff members were friendly. Rooms were clean and updated. Bed was too firm but overall it was a good stay. A-

It’s not like there were rats and roaches, but there were a few flies in the room, some damage to the drywall, the bathtub was stained, the TV didn’t work at first, I had to wait an hour for the wifi code, and it had a strong odour of a particular cooking spice that some people like, but I find to be too pungent. I’m sure they’re nice people, and it was cheap, so I suppose you get what you don’t pay for.

It’s not like there were rats and roaches, but there were a few flies in the room, some damage to the drywall, the bathtub was stained, the TV didn’t work at first, I had to wait an hour for the wifi code, and it had a strong odour of a particular cooking spice that some people like, but I find to be too pungent. I’m sure they’re nice people, and it was cheap, so I suppose you get what you don’t pay for.

Friendly Clean

Loved it; very clean and easy to book and check out. Thanks

Loved it; very clean and easy to book and check out. Thanks

Dirty or stained sheets. Not enough towels and the blowdyer was broken. They replaced it with a new one.

Dirty or stained sheets. Not enough towels and the blowdyer was broken. They replaced it with a new one.

Spent two nights and easy checkin Bed comfortable, Pillows were not

Spent two nights and easy checkin Bed comfortable, Pillows were not

In town for business. Our Hosts were very friendly and hospitable. Very clean and comfortable rooms.

In town for business. Our Hosts were very friendly and hospitable. Very clean and comfortable rooms.

Was decent for a quick stay, our lock was broken on our door, we had to place a chair under the door for safety and the room smelled a little weird like underline smoke but wasn't too bad. The front desk lady seemed a little rude/frustrated had our rooms mixed up, said is was corrected but we were still given a double room when we booked a single with a queen. Housekeeprs were friendly and did a great job cleaning and picking up the room

Was decent for a quick stay, our lock was broken on our door, we had to place a chair under the door for safety and the room smelled a little weird like underline smoke but wasn't too bad. The front desk lady seemed a little rude/frustrated had our rooms mixed up, said is was corrected but we were still given a double room when we booked a single with a queen. Housekeeprs were friendly and did a great job cleaning and picking up the room

It was ok. Nothing fancy.

It was ok. Nothing fancy.

This was a cheap staying option. However when we arrived there was no attendant for 15min, and we werent allowed in the lobby so all communication was done through a small window opening.

This was a cheap staying option. However when we arrived there was no attendant for 15min, and we werent allowed in the lobby so all communication was done through a small window opening.

Very clean and quiet. No issue with check in or out! Also, felt very safe.

Very clean and quiet. No issue with check in or out! Also, felt very safe.

Customer service was everything. Room is extremely clean

Customer service was everything. Room is extremely clean

Property was very outdated

Property was very outdated

The only lighting by the bed were ceiling pot lights that were extremely bright. There were no bedside lamps for less glaring light for reading or watching tv. The overhead lighting was far too harsh. Although everything else was excellent i would not stay there because of the harsh lighting.

The only lighting by the bed were ceiling pot lights that were extremely bright. There were no bedside lamps for less glaring light for reading or watching tv. The overhead lighting was far too harsh. Although everything else was excellent i would not stay there because of the harsh lighting.

Very kindness and friendly people. Clean & organized. I would stay at this place every time i visit. I will also recommend it to family and friends. Great prices.

Very kindness and friendly people. Clean & organized. I would stay at this place every time i visit. I will also recommend it to family and friends. Great prices.

Clean but very sparse room. Lobby locked check in thru window. No continental breakfast, no coffee pot.

Clean but very sparse room. Lobby locked check in thru window. No continental breakfast, no coffee pot.

Very clean & safe place to stay.

Very clean & safe place to stay.

Was nice and quiet

Was nice and quiet

The employee that was on site was very helpful and friendly.

The employee that was on site was very helpful and friendly.

Easy check in. Friendly staff.

Easy check in. Friendly staff.

It was noisy and we didn't feel safe. The room had damage for it being a place that's only been there two years.

It was noisy and we didn't feel safe. The room had damage for it being a place that's only been there two years.

Beware. I have no idea how this place has the reviews it does? Starts from the check in, no lobby (it’s locked at 1pm?). Room was dirty and smelled musty and of smoke. Was going to stay overnight but decided not to stay. Was refunded, all but $40, thankfully. Hope this was just a one time bad experience.

Beware. I have no idea how this place has the reviews it does? Starts from the check in, no lobby (it’s locked at 1pm?). Room was dirty and smelled musty and of smoke. Was going to stay overnight but decided not to stay. Was refunded, all but $40, thankfully. Hope this was just a one time bad experience.

Clean and served its purpose, I had family in town it was reasonably priced for the room as were other hotels are over priced @the holidays

Clean and served its purpose, I had family in town it was reasonably priced for the room as were other hotels are over priced @the holidays

Great place to stay. It was safe and quiet, had TCM, and had great WiFi. I would certainly stay here again.

Great place to stay. It was safe and quiet, had TCM, and had great WiFi. I would certainly stay here again.

Property is new, rooms are very spacious and the hotel staff was of excellent help. Definitely going to stay here again

Property is new, rooms are very spacious and the hotel staff was of excellent help. Definitely going to stay here again

The rooms were big and the tv was actually better than most. For the price it was ok.

The rooms were big and the tv was actually better than most. For the price it was ok.

The main complaint was the room was not as clean as I expected, and the lobby door was locked in the daytime, and the day clerk was off site.

The main complaint was the room was not as clean as I expected, and the lobby door was locked in the daytime, and the day clerk was off site.

Very nice rooms and manager very nice friendly and helpful i will stay there again

Very nice rooms and manager very nice friendly and helpful i will stay there again

A quiet, clean, well maintained hotel. The staff is friendly. Happy to be here.

A quiet, clean, well maintained hotel. The staff is friendly. Happy to be here.

Water in shower could have been a little hotter.

Water in shower could have been a little hotter.

The hotel was amazing. It was centrally located within town and everything was within a mile away. The hotel staff were all great, super friendly and helpful with special requests and accomodations. Definitely exceeded expectations and will recommend and use again. 5 Stars.

I loved everything about this stay. 100 overall staff was great it was clean and I slept great.

Always comfortable, when we have bad weather my power goes off and my water well goes off so no water, so we have to bathe before work, very good prices and very clean.

Our stay is issues with our water well and have no water to bathe, so this hotel is close to home and work. We always have a good stay.

The room was a disappointment to enter as there were stains in one of the pillow cases and the room seamed to have just received a slight touch up and not property cleaned. The roll of toilet paper on the restroom was almost finished and not properly replaced as every other hotel ensures a new roll is replaced prior to other guest arriving. It also had an orange stain on the end of the toilet paper roll. Also there was a large roach walking on across on the high top right side area of the room

It was a pleasant stay, it was very clean and very comfortable. Great for the price.

In the bathroom the tile on the tub shower was duct tape must have had some broken tiles

This was a quick trip for us to Crosby for a family gathering. The room was clean. The bed was comfy and the shower was hot.

Is good

Coffee and water cups not replaced during our 6-day stay. Need better light blocking drapes -- outside lights not blocked.