Quality Inn & Suites Council Bluffs - Omaha East

Poor

It is grossly misrepresented on here, the photos are either 20 years old or AI touched up. Its feels very unsafe with drug addict type characters hanging around the lobby and grounds, its fithly beyond belief and completely uninhabitable. The way this hotel is described and portrayed on Exspedia is borderline fraudulent. The rooms on the photo are not the rooms at this hotel. The carpets have holes in them and the whole place is filthy beyond belief.

Did not partake had a early flight departure Appearance of sloppy renovation

Stay away

When I arrived it was clear the room wasn't clean. The kicker was the blood stain on the cieling. Regardless of how low my bar is, a blood stain on the cieling is pretty horrific. I told the receptionist who came and tried to clean it but it wasn't very effective. There were also clear signs of drug use in the room. Burn marks on the furniture and small holes in the sheets. I assumed at the very least the sheets were washed so I did not cancel my room and stayed there for the night. There really wasn't another option unless I wanted to spend nearly a grand for another hotel and I wasn't in a position to cancel my stay and not get a refund. When I got back to the room, very late almost 3AM, that is when the roach infestation made itself known. I found a roach on my pillow and in the sheets. I got rid of them and found a bunch more by the window. I spelt as far from them as I could and I still ended up with them crawling on me at night. I canceled in the morning, I wasn't staying there any longer than I had to. I was able to find another hotel that had rooms open up that day, and feel fortunate to have been lucky enough to book one.

First room I received had what appeared to be a metal toy gun frame (hard to tell, looked like a toy) and shattered glass outside of the window that I couldn’t lock. I politely asked for a new room and received a room with holes in the door and you could see into the room and out to the hall if you were tall enough which I was. I stuffed the holes with toilet paper. There was some not very tasteful graffiti on the window and window sill that said “RIP” and “push it deep in my ***”. The bed had cigarette burns. Underside of the bed was kinda gross. The fridge had some leftover insulin from the last guest (I really hope it was insulin). The AC was beat up and could use some physical repair. The bolt lock on the door had a screw sticking most of the way out. Bathtub had pink and yellow stains which I hoped was stains and not something else. Kids set off fire crackers while I was trying to fall asleep. To top it off the single queen bedroom was $190 per night.

This hotel is nothing like the pictures show. Smells bad. Bathrooms have mold. Sheets weren’t clean. We came for the college World Series and tried to find another hotel with vacancy to stay, no luck so a trip to Walmart for sheets and pillows and towels and cleaning supplies made it manageable. Never stay here again.

There were bugs in the bathroom and the bathroom and room was dirty.

I understand this is a 2 star hotel, and I wasn't expecting much, but I was shocked at the condition of the room. 1 towel, no hair dryer, what could possibly be blood droplets on the bathroom wall, exposed wiring, rust (i think) on the tub floor, and a dirty comforter. Writing on the windows, and one sink was missing a stopper so don't drop anything down it by mistake!The hallways badly needed vaccuming. Because my stay was during the MCWS, it was still $300 a night.

I've never experienced anything as bad as this hotel, and ended up checking out early. The hotel is dirty, dingy, torn carpet, broken furniture and bugs. The TV didn't work, there was not phone in the room to call the front desk. The bathroom sink didn't drain, the shower leaked. There is nothing quality about this hotel.

Parking was easy

First room had an open window and broken bathroom door. So we insisted on another room which had refrigerator that wouldn't stay closed and had a full sized mattress on a queen frame, the 2nd bed only had support in the center of the frame, so sitting on either side made the bed rock! Bed was unsafe and unuseable.

This is the most disgusting hotel I’ve ever stayed in. I am truly shocked the building had not been condemned.

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