Hotel Colonnade Coral Gables, Autograph Collection

We stay here because the hotel which is actually in an old office building has a wonderful staff. Breakfast is outstanding but skip the buffet and order of the menu. Great restaurants are within a few blocks away like Buchon, Buccan etc.

Exceptional

Excepcional, very good Boutique Hotel the location is very

Excepcional, very good Boutique Hotel the location is very

Excelente, limpio y muy atentos

Staff weren't too helpful at all

The staff was friendly and helpful, and the room was clean

Great location with plenty of wonderful restaurants in walking distance. Staff is friendly and helpful

Amazing location, very helpful staff. Close to many restaurants and activities

Exceptional

The entire experience was exceptional, especially management/behind the front desk. Check in and out was painless and easy.

Generally a good clean and convenient accomodation

The rooms were great and spacious, staff was nice; however, the hot tub is not working and the pool is warmer than the tub. Additionally, I was told I’d get a $25 credit each day, but when I was checking out the staff member said they changed it to $15 the day I checked in, but it wasn’t communicated to me— so just be careful, I wonder if they use that strategy to get you to spend money at the bar. Also, VERY expensive drinks over $40 for only two drinks.

Everything was great from beginning to end

We had a great getaway stay at The Colonnade. The room was beautifully decorated. I appreciated the non-carpet room with wood floors. I stayed many years ago and they have definitely made several changes to modernize it. Breakfast buffet was good. Staff was extremely helpful and friendly.

Been

Everything lovely

i say this is trivial because there were a lot of wall plugs by the chair and on the desk had a multi charging station with both plugs and usb ports. its just that i prefer the ability to have my phone by the bedside. everything else was grear. the room was clean and very comfortable, and the staff were very helpful and friendly.

Clean room friendly helpful staff in all service areas

Great location, comfort room and even better service! would stay here again!

The hotel is beautiful and the staff is outstanding, from the front desk to the valet attendants especially the concierge Umberto!

Awesome location, friendly staff and beautiful building.

Excellent Hotel!

The single best guest service I've ever received. Personable, helpful and with enough humor to know they are enjoying their work. Brilliant hotel too!

Location Cost

Cost

Exceptional

Great place in the middle of Coral Gables! Great shopping and restaurants! Park ur car and walk/stroll the area. Very safe! Definitely stay her again. Close to the airport.

The shower floor looked dirty, probably stained, and it didn’t give a good impression. Very kind and helpful Staff.

Loved the spiral staircase for our family!

Exceptional

Room was spacious and clean.

Great restaurants and shops nearby. Room was comfortable and clean. Bedroom tv is obscured and hotel is huge.

Great restaurants and shops nearby. Room was comfortable and clean. Bedroom tv is obscured and hotel is huge.

Small bar, rooms are big but old, rooms near elevators are like sleeping under an airplane (very noisy), food not very good…no gift shop

Small bar, rooms are big but old, rooms near elevators are like sleeping under an airplane (very noisy), food not very good…no gift shop

Location Rooms, staff and building in general was to complicated to understand

Great location within walking distance of many shops and restaurants.

Great location within walking distance of many shops and restaurants.

Beautiful place close to everything

Beautiful place close to everything

Yes

Yes

Staff friendly and very helpful. The hotel impeccable.

Staff friendly and very helpful. The hotel impeccable.

Everyone was so accommodating, friendly and helpful, we were able to check in early. Our room was very clean & comfortable. Our flight was canceled & when I went to the front desk to add another night, the person was not very helpful & told me I had to do it on line -she could not be bothered to help, in the morning it was a different story -very helpful!!!

Everyone was so accommodating, friendly and helpful, we were able to check in early. Our room was very clean & comfortable. Our flight was canceled & when I went to the front desk to add another night, the person was not very helpful & told me I had to do it on line -she could not be bothered to help, in the morning it was a different story -very helpful!!!

Asked for an early check in, the concierge said the staff was working on it. Meanwhile didn’t get notified that my room was ready until 6:05pm. 2 hours after regular check in. At that point I was already checked into a different hotel.

Asked for an early check in, the concierge said the staff was working on it. Meanwhile didn’t get notified that my room was ready until 6:05pm. 2 hours after regular check in. At that point I was already checked into a different hotel.

Reception and Cleaning Staff Was Nice

Reception and Cleaning Staff Was Nice

We liked the room with the Jacob’s ladder and the loft area.

We liked the room with the Jacob’s ladder and the loft area.

Very nice, room spotless, amenities nice, hotel is beautiful.

Very nice, room spotless, amenities nice, hotel is beautiful.

Ridiculously long wait for our room to be ready. Then, they tried to downgrade us to a cheaper room that was not what we wanted. Finally after 5 hours we got the room we paid for. Initially front desk staff was rude, dismissive and could have cared less. Finally a supervisor stepped in to help. Housekeeping is a joke. They do a terrible job when they finally show up to make your room up. The room was dirty every day. Wife got food poisoning from the breakfast. Pool area is dirty, roaches and trash everywhere. Not worth the money at all. Go anywhere else.

Ridiculously long wait for our room to be ready. Then, they tried to downgrade us to a cheaper room that was not what we wanted. Finally after 5 hours we got the room we paid for. Initially front desk staff was rude, dismissive and could have cared less. Finally a supervisor stepped in to help. Housekeeping is a joke. They do a terrible job when they finally show up to make your room up. The room was dirty every day. Wife got food poisoning from the breakfast. Pool area is dirty, roaches and trash everywhere. Not worth the money at all. Go anywhere else.

Juanma who checked us in and greeted us each time we saw her was very special. Property was very nice and we will stay again

Juanma who checked us in and greeted us each time we saw her was very special. Property was very nice and we will stay again

Beautiful property in a great location The front desk at check-in was not easy. They first downgraded my room without informing me, and tried to give me room keys to a standard room when I paid for a king oasis room. The front desk staff said she had no idea what I was talking about and had to get the manager who was finally able to grant me the room I paid for. The staff then told me to insert my credit card for “incidentals only”. I later saw on my statement that they double charged my card for the entire room cost again. When I went back to the front desk to inform them that I had already paid the entire balance to Booking.com, they blamed Booking.com for the mistake. They told me they would fix the double charge, but 2 days later I still see it pending on my credit card statement. Not the stress free experience I would have expected.

The front desk at check-in was not easy. They first downgraded my room without informing me, and tried to give me room keys to a standard room when I paid for a king oasis room. The front desk staff said she had no idea what I was talking about and had to get the manager who was finally able to grant me the room I paid for. The staff then told me to insert my credit card for “incidentals only”. I later saw on my statement that they double charged my card for the entire room cost again. When I went back to the front desk to inform them that I had already paid the entire balance to Booking.com, they blamed Booking.com for the mistake. They told me they would fix the double charge, but 2 days later I still see it pending on my credit card statement. Not the stress free experience I would have expected.

Great Hotel

Great Hotel

Alexandra at the front desk checked me in and was a delight! She always remembers me, and is always so kind. Five Stars for Alexandra!!!

Alexandra at the front desk checked me in and was a delight! She always remembers me, and is always so kind. Five Stars for Alexandra!!!

Front desk staff, bartender, and concierge were excellent.

Front desk staff, bartender, and concierge were excellent.

Good

Great location in the gables

Great location in the gables

Spacious,clean, comfortable rooms with friendly and attentive staff.The pool was a very nice amenity.

Spacious,clean, comfortable rooms with friendly and attentive staff.The pool was a very nice amenity.

The room was extremely comfortable and quiet, larger than most. The location was fabulous with dozens of wonderful restaurants to choose from. N/A

The room was extremely comfortable and quiet, larger than most. The location was fabulous with dozens of wonderful restaurants to choose from. N/A

First class service, The staff was outstanding, the rooms were beautiful with art work and more importantly, the entire room was clean we really enjoyed our stay st the Colonade

First class service, The staff was outstanding, the rooms were beautiful with art work and more importantly, the entire room was clean we really enjoyed our stay st the Colonade

Everything was perfect! The staff was amazing! Thank you! Manager should be proud!

Everything was perfect! The staff was amazing! Thank you! Manager should be proud!

Staff, clean rooms and service.

Staff, clean rooms and service.

Location is walking distance to many restaurants in Coral Gables.

Excellent experience! Highly recommended!

Excellent experience! Highly recommended!

Hotel was not disappointing in anyway!

Hotel was not disappointing in anyway!

Highly reccomend.

Highly reccomend.

Was very pleased, very clean, staff wasn’t so friendly. Well the black staff were kind. I tried to use room service and was hung up on. Asked for certain items and didn’t receive til an hour later. Promised to be compensated 25$ off any spend witch never happened either

Was very pleased, very clean, staff wasn’t so friendly. Well the black staff were kind. I tried to use room service and was hung up on. Asked for certain items and didn’t receive til an hour later. Promised to be compensated 25$ off any spend witch never happened either

Very good location good food and amenities room service for breakfast was great

Very good location good food and amenities room service for breakfast was great

Great place!

Great place!

Nice room, clean, centric, and the staff super

Nice room, clean, centric, and the staff super

Amazing! Thank you!

Amazing! Thank you!

Location was great since you are a walk away from great restaurants, bars and luxury shopping. Breakfast food served at the hotel was nice but please double check if breakfast is included in your reservation. Staff was super helpful and nice too, they helped me answer any doubt and also on some other things. They really went above and beyond to make sure our stay was perfect. Very little to be honest. I think my greatest dislike is the fact that there is no hotel parking and you have to park on a 3rd party parking lot. Valet parking is available but it costs double than just parking it yourself and it gets pretty full when night time comes around.

Location was great since you are a walk away from great restaurants, bars and luxury shopping. Breakfast food served at the hotel was nice but please double check if breakfast is included in your reservation. Staff was super helpful and nice too, they helped me answer any doubt and also on some other things. They really went above and beyond to make sure our stay was perfect. Very little to be honest. I think my greatest dislike is the fact that there is no hotel parking and you have to park on a 3rd party parking lot. Valet parking is available but it costs double than just parking it yourself and it gets pretty full when night time comes around.

Clean room, staff, location.

Clean room, staff, location.

Very good

Very good

Exceptional

Clean room, lovely staff, great location and great adjacent restaurants.

Clean room, lovely staff, great location and great adjacent restaurants.

We had a great stay at the Hotel Colonnade! The room was great, exactly as pictured with the loft and spiral staircase so my kids were thrilled. The service was outstanding, check in was a breeze and we received a complimentary bottle of champagne. The food for breakfast was excellent as was the service. We can't wait to come back!

We had a great stay at the Hotel Colonnade! The room was great, exactly as pictured with the loft and spiral staircase so my kids were thrilled. The service was outstanding, check in was a breeze and we received a complimentary bottle of champagne. The food for breakfast was excellent as was the service. We can't wait to come back!

This boutique Hot

This boutique Hot

Es un hotel estupendo muy bien situado y el personal es fantástico!!

Es un hotel estupendo muy bien situado y el personal es fantástico!!

Great location, friendly staff

Great location, friendly staff

The property is very nice and the rooms are big, bright, and very comfortable. The location is fantastic and a public parking facility is a block away. Highly enjoyed our stay.

The property is very nice and the rooms are big, bright, and very comfortable. The location is fantastic and a public parking facility is a block away. Highly enjoyed our stay.

Great location, friendly staff and comfortable rooms.

Great location, friendly staff and comfortable rooms.

Excellent facilities.

Excellent facilities.

Very Clean, good location, friendly staff, shops and restaurants nearby.

Very Clean, good location, friendly staff, shops and restaurants nearby.

Although the say I checked in, everything was great.

Although the say I checked in, everything was great.

Guest room Hallways weren’t kept clean

Guest room Hallways weren’t kept clean

Our room was very humid and needs some renovation

My suggestion to the hotel is the breakfast area can be updated with more aesthetic furnishing that is conducive for dining in a rush society. The omelet station was a must

My suggestion to the hotel is the breakfast area can be updated with more aesthetic furnishing that is conducive for dining in a rush society. The omelet station was a must

We reserved our room through Booking.com, but unfortunately, our experience with this hotel fell far below expectations from the moment we arrived. The front desk staff were visibly disengaged and unwelcoming. They seemed more focused on their phones than assisting guests, and the check-in process was abrupt, uninformative and completed in under a minute without any details about the property or amenities. We were assigned a room that lacked the features we had specifically booked and paid for, including a sofa bed. When I called the front desk to address the issue, the staff dismissed my concerns and insisted the room they had given us had a balcony even when it clearly did not. Rather than resolving the issue, they told us they couldn't accommodate our original booking. When I asked to speak with a manager, I was told there was no manager at the hotel on-site that day, which seemed highly unlikely for a hotel of this size. The following day, I contacted a manager who was courteous and did provide a modest credit and complimentary breakfast, which we appreciated. I was ready to just move on; however, at checkout we discovered that the daily $25 food and beverage credit that had been included in our rate was never applied, requiring yet another correction before we could leave. To top things off, after checkout I received an email from the General Manager encouraging me to complete a survey but with a request to send any negative feedback directly to her. This felt more like an attempt to suppress criticism than a genuine interest in guest experience. Our experience at this property was disappointing, characterized by horrible customer service, a lack of professionalism, and several avoidable issues that made our stay unnecessarily stressful. There are numerous other hotels in the area that offer superior accommodations, reliable customer service, and honor your reservation accurately. I do not plan to return and cannot recommend this property to others.

We reserved our room through Booking.com, but unfortunately, our experience with this hotel fell far below expectations from the moment we arrived. The front desk staff were visibly disengaged and unwelcoming. They seemed more focused on their phones than assisting guests, and the check-in process was abrupt, uninformative and completed in under a minute without any details about the property or amenities. We were assigned a room that lacked the features we had specifically booked and paid for, including a sofa bed. When I called the front desk to address the issue, the staff dismissed my concerns and insisted the room they had given us had a balcony even when it clearly did not. Rather than resolving the issue, they told us they couldn't accommodate our original booking. When I asked to speak with a manager, I was told there was no manager at the hotel on-site that day, which seemed highly unlikely for a hotel of this size. The following day, I contacted a manager who was courteous and did provide a modest credit and complimentary breakfast, which we appreciated. I was ready to just move on; however, at checkout we discovered that the daily $25 food and beverage credit that had been included in our rate was never applied, requiring yet another correction before we could leave. To top things off, after checkout I received an email from the General Manager encouraging me to complete a survey but with a request to send any negative feedback directly to her. This felt more like an attempt to suppress criticism than a genuine interest in guest experience. Our experience at this property was disappointing, characterized by horrible customer service, a lack of professionalism, and several avoidable issues that made our stay unnecessarily stressful. There are numerous other hotels in the area that offer superior accommodations, reliable customer service, and honor your reservation accurately. I do not plan to return and cannot recommend this property to others.

This is a very old property and its age shows. It’s a solid 3 star hotel not 4. However even at 3 star hotels I haven’t had the same general comfort issues this hotel has. To start the humidity in our room approached 90%. That is well above the 50% average level. 60% is max. Fortunately the hotel has a small arsenal of dehumidifiers knowing this is an issue. I’m over 50 and I don’t think I’ve ever had to dehumidify a hotel room. I have emptied gallons upon gallons of water during my stay. The caulking in the bathroom is worn and in some cases mold is forming in the corners. The fixtures in many places are rusting -prob bc of the humidity. The couch in our suite reminds me of my college dorm room and the top cushions are contorted downward after years of heavy use. There is a nice terrace in our suite; however there is a 1/2 inch gap due to deteriorated weather stripping that allows outside air to easily enter the room. During heavy wind and thunderstorms the wind gusted through this gap. The gym is awesome with top of the line equipment. The concierge is very helpful.

This is a very old property and its age shows. It’s a solid 3 star hotel not 4. However even at 3 star hotels I haven’t had the same general comfort issues this hotel has. To start the humidity in our room approached 90%. That is well above the 50% average level. 60% is max. Fortunately the hotel has a small arsenal of dehumidifiers knowing this is an issue. I’m over 50 and I don’t think I’ve ever had to dehumidify a hotel room. I have emptied gallons upon gallons of water during my stay. The caulking in the bathroom is worn and in some cases mold is forming in the corners. The fixtures in many places are rusting -prob bc of the humidity. The couch in our suite reminds me of my college dorm room and the top cushions are contorted downward after years of heavy use. There is a nice terrace in our suite; however there is a 1/2 inch gap due to deteriorated weather stripping that allows outside air to easily enter the room. During heavy wind and thunderstorms the wind gusted through this gap. The gym is awesome with top of the line equipment. The concierge is very helpful.

AC was noise it . The pool are and the pool needs an upgrade, as well as the pump of the water fountain by the pool does not work and we can hear the noise from the 5th flloor

AC was noise it . The pool are and the pool needs an upgrade, as well as the pump of the water fountain by the pool does not work and we can hear the noise from the 5th flloor

In the heart of the city beautiful, our stay was fantastic the room and amenities are excellent

In the heart of the city beautiful, our stay was fantastic the room and amenities are excellent

Definitely use valet instead of self-parking. The Executive Suite was excellent and highly recommended for the extra cost. And definitely get the breakfast option. Breakfast was wonderful! The hotel was beautiful, staff was friendly, location was excellent. There is nothing negative to say.

Definitely use valet instead of self-parking. The Executive Suite was excellent and highly recommended for the extra cost. And definitely get the breakfast option. Breakfast was wonderful! The hotel was beautiful, staff was friendly, location was excellent. There is nothing negative to say.

Great place as usual

Great place as usual

Amazing design! Great staff! Great food!

Amazing design! Great staff! Great food!

The hotel staff were excellent and responded to our concerns about the restroom plumbing very promptly. Overall a great stay!

The hotel staff were excellent and responded to our concerns about the restroom plumbing very promptly. Overall a great stay!

Love the hotel, rooms newly renovated, pool was not existing, but I love the location, and I love that they are pet-friendly.

Love the hotel, rooms newly renovated, pool was not existing, but I love the location, and I love that they are pet-friendly.

Great value

Great value

The room smelled like gasoline; we needed our reservation one night before, and they refused to reimburse us.

The room smelled like gasoline; we needed our reservation one night before, and they refused to reimburse us.

Nice hotel!!

Nice hotel!!

The location is good The hotel has seen better times. Not very clean, the pool was not inviting, the carpets look used. Aircondition way too cold.

I liked the property. Checking in staff was good. Check out staff not so good. Also hotel charge 25 dollar destination fee per day. As per Expedia u pay what u see on the booking. So not happy about that.

I liked the property. Checking in staff was good. Check out staff not so good. Also hotel charge 25 dollar destination fee per day. As per Expedia u pay what u see on the booking. So not happy about that.

Beautiful property. Lots of weddings. It's weird that the rooms are stocked with such cheap toilet paper and tissues. It's a real mismatch for the brand. The ironing board was ripped up. It's the small touches that help to make a hotel 5-stars.

Beautiful property. Lots of weddings. It's weird that the rooms are stocked with such cheap toilet paper and tissues. It's a real mismatch for the brand. The ironing board was ripped up. It's the small touches that help to make a hotel 5-stars.

Property is nice, but room service was slow, and there is almost nothing to do in the area except eat or buy a wedding dress.

Property is nice, but room service was slow, and there is almost nothing to do in the area except eat or buy a wedding dress.

The staff was super accommodating. We were greeted by every staff person we saw. The grab bars were awesome , but our room was at the end of a very,very long hallway. The pool was very nice, the breakfast restaurant was very good . The valet attendants were awesome and very helpful

The staff was super accommodating. We were greeted by every staff person we saw. The grab bars were awesome , but our room was at the end of a very,very long hallway. The pool was very nice, the breakfast restaurant was very good . The valet attendants were awesome and very helpful

Friendly staff with excellent accommodations!

Friendly staff with excellent accommodations!

Loved everything

Loved everything

The two check in ladies were very helpful, competent and pleasant. They did a great job as we kept returning to them with questions and assistance. The entrance to the hotel and up to the reception is not properly indicated. We struggled with our bags and had to ask around to reach reception.

Excellent hotel. Great location. Very short walking distance to lots of shops, restaurants, and clubs.

Excellent hotel. Great location. Very short walking distance to lots of shops, restaurants, and clubs.

Very good

Check in person was very friendly and helpful. Lots of good dining options in walking distance.

Check in person was very friendly and helpful. Lots of good dining options in walking distance.

Room cleaning could be a bit better

Room cleaning could be a bit better

Very nice experience, great place!

Very nice experience, great place!

Good, could have better pillows, rooms somewhat small

Good, could have better pillows, rooms somewhat small

It’s our 4th time staying at this hotel and it never disappoints us. Location is great. Staff were great. Alex (front desk) and Humberto (concierge) were friendly and resolved some minor confusion right away.

It’s our 4th time staying at this hotel and it never disappoints us. Location is great. Staff were great. Alex (front desk) and Humberto (concierge) were friendly and resolved some minor confusion right away.

Great!

Great!

Hotel was beautiful great location pool is a little small not enough lounge chairs

Hotel was beautiful great location pool is a little small not enough lounge chairs

The ladies at the check in desk are not at all welcoming.

The ladies at the check in desk are not at all welcoming.

I had high hopes for this property, Hotel Colloande. It looked great on the Expedia website. And parts of it were great, mostly the decor. But so many small and medium things led to a big disappointment. The front desk took 20 minutes to pull my reservation off of Expedia, after saying the dreaded, “I don’t see your reservation and we are completely full.” In fairness, they upgraded my room to make up for that, so let’s call that a wash. The fitness center is ridiculously small and poorly equipped. The pool is a joke in terms of size and cleanliness. The pool deck was so filthy it left the bottoms of my feet black. The shower water pressure was lame. Our first meal at the lobby bar was poor, including most notably, extremely underdone chicken. We are talking half the chicken was raw. All these issues reflect poor management and a lack of sense of ownership on the part of the staff. Speaking of staff, the housekeeping team seemed to be oblivious to how disturbing it was at 7:00 AM to yell to each other up and down the hall. I speak Spanish so I know they were discussing housekeeping issues. Walkie talkies maybe? C’mon Hotel Collonade, get it together. Your location and building offer so much potential. But you are overpriced for the quality and I will not be coming back.

I had high hopes for this property, Hotel Colloande. It looked great on the Expedia website. And parts of it were great, mostly the decor. But so many small and medium things led to a big disappointment. The front desk took 20 minutes to pull my reservation off of Expedia, after saying the dreaded, “I don’t see your reservation and we are completely full.” In fairness, they upgraded my room to make up for that, so let’s call that a wash. The fitness center is ridiculously small and poorly equipped. The pool is a joke in terms of size and cleanliness. The pool deck was so filthy it left the bottoms of my feet black. The shower water pressure was lame. Our first meal at the lobby bar was poor, including most notably, extremely underdone chicken. We are talking half the chicken was raw. All these issues reflect poor management and a lack of sense of ownership on the part of the staff. Speaking of staff, the housekeeping team seemed to be oblivious to how disturbing it was at 7:00 AM to yell to each other up and down the hall. I speak Spanish so I know they were discussing housekeeping issues. Walkie talkies maybe? C’mon Hotel Collonade, get it together. Your location and building offer so much potential. But you are overpriced for the quality and I will not be coming back.

Great location, friendly staff at check in, great walkable dinning options.

Great location, friendly staff at check in, great walkable dinning options.

We highly recommend this hotel for its location to dining shopping and modern luxury. Great for a wedding

We highly recommend this hotel for its location to dining shopping and modern luxury. Great for a wedding

The hotel staff are so kind and friendly. Humberto, the concierge goes beyond expectations with heart felt kindness. The location is very comfortable to get a great meal or interesting drink. Will definitely return.

The hotel staff are so kind and friendly. Humberto, the concierge goes beyond expectations with heart felt kindness. The location is very comfortable to get a great meal or interesting drink. Will definitely return.

Great staff…very helpful and accommodating A

Great staff…very helpful and accommodating A

Its a beautiful property. All of the staff were very friendly. A few of the staff members mentioned that they were understaffed when they could not fill our requests. On a call to the front desk, I was promised a box of tissues which never arrived. The next morning, I ended up getting the tissues myself from a housekeeping care in the hall. Their game room was closed for 3 days with a sign saying "private party", but that room remained empty the entire time we were there! We suspect that they lacked the staff to service the area. They need more Staff! Considering the amount they charged for their room they could have done significantly better!

Very nice property

Very nice property

Amazing

Amazing

The property is beautiful located in coral gables. The air condition in the room terrible very old and noisy

The property is beautiful located in coral gables. The air condition in the room terrible very old and noisy

Interesting fine hotel taking up a portion of an historic building. Heated pool, hot tub and perfect location. Easy to find cheaper parking on local streets.

Interesting fine hotel taking up a portion of an historic building. Heated pool, hot tub and perfect location. Easy to find cheaper parking on local streets.

My wife and I loved the location. Restaurants, bars and certain shops, are at walking distance. The hotel is very nice and the staff very friendly! Will stay here again on our next visit to Miami.

Location and room Check in employee(s)

We love staying at the Colinnade! Our room was the farthest from the elevators, quite a hike.

The bright lights came in early as the blackout curtains didn't work and we had flowers going there for delivery to my room that never came up since the front desk "never saw my name" on package which was right there when I showed them; ruined surprise for valentines -also, we had another package that they (a different person) couldn't not find as they said no package was there with our names on it, despite us calling and another person the day before said it was there, so we went out for dinner then on return, another front desk person as there who found it -I don't know what is the problem with all staff reading our names that were both times there in black and white that they still insisted were not there until I showed them

This is an absolutely beautiful hotel in the heart of Coconut Grove. Everything was super clean and the service was beyond compare!!! Can’t say enough about the friendliness and helpfulness of the staff, especially Humberto, Orlando and Michelle!!! They made our shirt stay super enjoyable and we’ll definitely be back again!!

My reservation was also lost on the system as per the staff despite me providing a deposit. Terrible service.

Hotel needs renovation. Loud wedding downstairs.

The old Colonade looks newish on the outside , old still inside. Phones, TVs and bathroom are from the 90’s ! Very sad for the $$$$ rates

I was there for a conference, and the bathrooms always were running out of toilet paper.

I love how safe it is, the dining options, walkable to all the restaurants and shopping.

We loved this hotel! Thanks for the staff, they’re amazing!

GREAT HOTEL. NICE ROOMS. PERFECT LOCATION.

Booked this hotel for candidates interviewing to be a Miami Marlins employee. Room were prepared and allowed early check in at no additional cost

Great hotel. Fantastic breakfast, generous free drinks, very lovely warm pool and jacuzzi. Fab games room too! A nice place to be with lots going on.

Clean, well decorated, friendly staff The description about the number of beds is confusing. The loft in total has three beds. One king bed on the main floor and a bunk bed with one twin on the top and one full at the bottom on the loft.

It’s location and the brand is great It complicated to get the room heated since the outside temperature was around 10C, staff tired but the inside room temperature without success.

Very nice and helpful staff. Just need more staff as service was slow but overall we would definitely stay again! Great area

Great breakfast

Comfortable, clean and friendly staff Nothing

The hotel is located in beautiful Coral Gables in a historic building. Rooms are very spacious and are well equipped with everything including the coffee machine. You can get your complementary bottle of water at Reception or use the water in the room which they charge 8 dollars for. We had two rooms on the second floor of the hotel, but because the hotel is located on top of an office building or something it felt like we were on the sixth floor or higher thus we had a great view of Miami skyline from our balcony Upon our arrival, we were offered vouchers for complimentary breakfast and each guest was offered a 25 dollar worth voucher to use either for room service or to get extras at breakfast. They also offer a complementary cocktail which is their signature citrus Sangria cocktail. Speaking about the facilities - the hotel has a swimming pool and a Jacuzzi on the rooftop terrace with great views of the Miracle Mile. Both Jacuzzi and the pool are heated and open till 21:00 so we had an opportunity to relax after long days of sightseeing. Everything was great, but when I asked for an extra bathroom because there was only one bathroom in our room, unfortunately, they promised to provide it, but never did

n/a

Good property. Children enjoyed the two story room with circular ladder. Small things could be improved like having towels at the pool, old towels people leave behind cleaned up, arrival gift given to Bonvoy guests. With those improvements and the great staff already in place this would 5 stars.

Kindness of people Clean Location Quiet neighborhood

Great Hospitality , Amenities, and perfect location. Definitely visiting again.

Firstly greeted by the very friendly valet staff who took care of the car for us. The hotel lobby is beautifully done, the building entrance is shared so the concierge was happy to point us to the second floor to the hotel reception. The food voucher and free drinks voucher is a nice touch when checking in. We used both during our staff. The area is great. So many restaurants and bars around. The pool area is great with an amazing sun set view.

Great location, walkable area full of restaurants and shops. Wonderful customer service and comfortable beds. Our favorite place to stay whenever we visit Miami.

Front desk service was excellent

It was wonderful!

Great location. Very nice property. Good breakfast. We liked our room with a separate seating area. Staff were welcoming and helpful. We enjoyed our stay very much. Nothing

What an amazing place! The staff was very accommodating and checked us in early with complimentary cocktails and discounts on property dining! The room was beautiful. There are so many cafes and shops within easy walking. Definitely will return for another stay!

Very nice hotel. Great breakfast and all staff are nice and professional.

property needs to be updated asap. rooms and facilities are not in good condition

this is a well managed hotel. Highly recommend!

In room dining - nice idea re the code scanning menu. Fast service. Indicated 3 times in the order (and even called to confirm) that I am gluten free - yet, received bread with the items ordered.

Michelle was amazing! Thank you

We were delighted with Hotel Collonade, an Autograph Collection hotel. It was huge. Our double room was spacious and cozy. It felt like a city apartment. The gym and rooftop pool area also met expectations. There are many dining options inside and nearby. As a Bonvoy member we received credits for dining and drinks. Breakfast was included in the small quiet hotel restaurant. Pets friendly.

Great stay. Beautiful hotel in a great location. Highly recommend.

It’s ok good price but does not reflect Edition standards ! Perks offered by front desk for discounts on dune in … upon check out were not honored ! Quite disappointed

Love the Colonnade! I’ve stayed here in the past and it has always been amazing, and this visit was no different. The staff here always go above and beyond, especially dear Umberto. Sadly I had to check in quite late and Orlando at the check in was so sweet and pleasant. The other two gentleman at the check in desk were also very accommodating but sadly I did not get their names. Thank you for everything, will definitely continue to stay here on my trips back to Miami.

Staff was outstanding. Humberto was so accommodating. He is an asset to your organization.

The hotel was terrific--great location, great service, great rooms. I would absolutely not hesitate to stay here again!

We had a quick weekend trip as a family. The check-in process was smooth and easy. We booked the duplex family suite. Everything was wonderful except for the following: 1. There was a mild moldy smell that I noticed. 2. the bunkbed was very wobbly and I was actually afraid to have my 11 year old son sleep on the top bunk - the pull out bed was very uncomfortable for my 14 year old daughter. 3. there was only decaf coffee by the coffee maker. The breakfast was wonderful, the pool was clean and warm I could not find clean lounge chair towels only beach towels when I tried to replace the dirty towels that were on the chairs.

Hotel is located in a lively part of a lovely city. Rooms are bright and spacious and have beautiful views in every direction. A pearl.

This place was superb! Beautiful scenery and excellent location.

The staff from the moment you arrive at the hotel is very friendly and recognizes you after having been there several times. Humberto is an accessible person and always willing to help.

Awesome

Great place to stay

Game room was fun but football and pool cues need repairs.

Beautiful hotel, room spacious, clean and excellent service and easy both checking in and and leaving. We would recommend this hotel to anyone visiting Coral Gables FL

Hotel needs some upgrades. Our room was dusty. Night tables were missing pieces. Bed spreads stunk.

Everything spectacular

Beautiful place, very clean, and a friendly staff

Hotel was great. Located right in the heart of shopping and dining. Very walkable. King Suite was large and spacious. Clean hotel. Staff very friendly. I would stay again. Didn't use the pool and the gym was closed.

Love everything about Hotel Colonade

Great restaurants

in general it was a good experience. the cafeteria is very expensive but food and service was really good. The AC at room only goes to 70. Michelle at check out could be more expressive, say thank you at least.

I was disappointed that after spending the night in ATL due to the Crowdstrike fiasco, I finally arrived at the hotel tired, only for the front desk clerk to tell me that, although I had prepaid my two nights stay I couldn’t check in because It was canceled and her manager who needed to approve the Correction was on their lunch break and they could not interrupt them…. So I waited for half an hour for the manager to finish their lunch break, The manager was very accommodating and resolved my issue immediately but why did I have to wait half an hour for that to happen?

The service and friendliness of the staff was amazing. The hotel it self is beautiful.

Excellent location beautiful hotel and service! There was a problem with the water having to be shut for a few hours overnight in order to fix something but they told us ahead of time and provided us with extra waters and anything else that we needed. Would definitely stay again when we visit!

We loved everything about this property! The staff was so pleasant and kind! The food, breakfast and lunch, at the cafe was excellent! The valet parking attendants were efficient! And the cleanliness and location were outstanding.

Love this property! Perfect location in Coral Gables. It’s close to great restaurants, shops, etc. The hotel was very clean! Restaurant for breakfast was very tasty, especially the cappuccino! Staff throughout the hotel is friendly, pleasant and accommodating!!! Best place for retirees to stay in Miami!

Had a short 3 day stay and everything was good. Friendly and attentive staff, nice restaurant for breakfast. Overall good stay!

I tried to contact multiple times the Manager and she avoided me. She sent me a generic emai. Very rude. The property only offers valet parking and in the website they advertise as Parking Available and only tells you about the valet parking fee. Parking in this area is Extremely inconvenient and Expensive. Be careful.

Excellent staft

The elevators were extremely hot and humid, and the halls were very humid. At check-in, many wedding guests did not get their welcome bag.

A beautiful boutique style hotel in the heart of Coral Gables. So much to do and see

Friendly and very helpful check in. Room was nice and cool.

Very nice, comfortable and exclusive

Great property, expensive parking and breakfast.

It was a vibe

The locations is perfect for walking, lots of choices of restaurants, shops.

Very nice location. Property old

Fanatastic

Great hotel in a great location. Everything is close by. This hotel never disappoints.

It was great place to stay. Upscale environment and convenient location. We enjoyed the pool and hot tub.

Location! Location! Location! Walk to restaurant row, known as Miracle Mile for a bite, enjoy a few complimentary drinks in the lobby each evening provided by the hotel, wake up in a glorious room--finely appointed, and enjoy the crisp, clean, fantastic Collonade Hotel. We spent 3-days/2-nights and loved it. Our family enjoyed the swimming pool, billiards table, and free bikes. No one could complain. 5-star experience.

our room and bed were comfortable, staff was always on our floor cleaning and tidying up the area. we were upgraded upon check in and loved our room, however there is a canopy bed in this room where the bed post blocks the TV for the left side bed sleeper . decor was modern and clean and i would definitely stay here again .

Great

Beautiful and luxurios

Everyone has been amazing!

Everything was fantastic except the room. Terribly outdated but made to look new and modern. Television must’ve been from the Stone Age. Smells like mold. Shower was less than adequate. Heavily over priced

Stunning and comfortable.

Excelente

Great location and very clean! Nice staff!

It’s a bit of a humbug when areas are rented out and the main staircase is out of bounds for photo opportunities.

Convenient option in Coral Gables with lots of dining options and walkable area