Four Points by Sheraton Coral Gables

This is my 3rd time in this hotel, perfect place

Good location for our needs. Not happy about paying for parking though. It’s a solid hotel.

Exceptional

My housekeeper left a cute note and chocolates in my room one day, which I thought was so personal and lovely. I know this is a very minor detail but the shower has absolutely no storage space or shelf. I had to store my shower supplies on the floor of the shower, which is just dissatisfying to me. There also isn’t much to eat in the vicinity of the hotel.

Krystal at the bar is amazing! This is our 2nd time there this year. We will be back again soon!

EXCELENT ROOM

The property location is great. Good breakfast and overall a clean place. The air-condition in the room did not work for at all during my stay. I have personally complained several times in person and also calling from the room. There was no body soap or the conditioner. I have to ask for it. The room on 30 May was not cleaned or made. I had to complain about that. All these experiences was documented by the front desk personnel Amir. He was the only person who took care of me and seen the situation. The parking is not that friendly

Very friendly bar tender. Easy process in and out. Room was clean

Great location. Clean and spacious clean room and bath

The location was ideal for me, that's why I chose to stay here. The room needs more lighting. It's quite dark in the evening time. The AC was unadjustable. It was locked at 60 degrees which would make the room very cold at times. Had to turn on and off. Rooms are a bit old. Restrooms need better cleaning.

Very good

The room was very clean .The variety of healthy snack was minimum

Expect noises during your stay (walls are super thin) / Luggage Cart no available at arrival.

What makes this hotel fantastic is the staff! They were extremely helpful in every sense. They helped with printing documents, arranging airport transport …I had the best nights sleep. Ah! And chocolate chip cookies, citrus water and coffee in the lobby ALL DAY.

Very happy for taking thew decision to spend a few days here.

Perfect stay. Great location.

The room itself was clean and the check-in process initially seemed straightforward since I was given my keys earlier in the day because I had a late appointment. My late-night arrival experience was completely unacceptable and honestly felt unsafe. I arrived at approximately 2:20 AM and had been told to park on the 2nd floor, where I would have access to the elevator to reach my room. However, that access was locked. I tried other entrances, went up to the 3rd floor, and attempted to enter through the lobby, but no one responded. I repeatedly called the number provided for assistance and no one answered. As a checked-in guest, being locked out of the hotel in the middle of the night for nearly an hour was incredibly stressful and concerning, especially as a woman traveling alone. Eventually, after waiting until after 3:00 AM and parking in front of the lobby hoping someone would notice, a receptionist finally came out—but instead of apologizing or helping professionally, she was rude and dismissive. This level of poor communication, lack of responsiveness, and disregard for guest safety is unacceptable.

The room itself was clean and the check-in process initially seemed straightforward since I was given my keys earlier in the day because I had a late appointment. My late-night arrival experience was completely unacceptable and honestly felt unsafe. I arrived at approximately 2:20 AM and had been told to park on the 2nd floor, where I would have access to the elevator to reach my room. However, that access was locked. I tried other entrances, went up to the 3rd floor, and attempted to enter through the lobby, but no one responded. I repeatedly called the number provided for assistance and no one answered. As a checked-in guest, being locked out of the hotel in the middle of the night for nearly an hour was incredibly stressful and concerning, especially as a woman traveling alone. Eventually, after waiting until after 3:00 AM and parking in front of the lobby hoping someone would notice, a receptionist finally came out—but instead of apologizing or helping professionally, she was rude and dismissive. This level of poor communication, lack of responsiveness, and disregard for guest safety is unacceptable.

The staff were excellent, except that one day, our room wasn't cleaned/made up even though as we left I told the young woman on the housekeeping team that we were leaving and that she could enter our room. The bed: a depression/hole on one side, not terrible but not great, and the bottom sheet kept coming loose and bunching under us as we slept. Really not up to par.

The staff were excellent, except that one day, our room wasn't cleaned/made up even though as we left I told the young woman on the housekeeping team that we were leaving and that she could enter our room. The bed: a depression/hole on one side, not terrible but not great, and the bottom sheet kept coming loose and bunching under us as we slept. Really not up to par.

HDMI cable didn’t work for PlayStation Not really many food options in the restaurant

We were initially assigned a room that was partially cleaned but not ready for occupancy.

Great location and value. More umbrellas at the pool. There was very little shade.

Great location and value. More umbrellas at the pool. There was very little shade.

Our flight arrived early in the morning, so I called the hotel to inquire if we could check in early, and they agreed. Also, the staff was very friendly, and the rooms were clean and quiet, close to the mall, restaurants. I highly recommend this hotel.

It is a great location for my trip. Close to Merrick Park mall.

It is a great location for my trip. Close to Merrick Park mall.

Nice clean hotel close to Miami Metrolink and UM Street that hotel is located is very busy and loud thorough fare. Certainty not quiet.

Nice clean hotel close to Miami Metrolink and UM Street that hotel is located is very busy and loud thorough fare. Certainty not quiet.

Nice property The lack of organization. When I arrived at 11pm, tired, after about 15-20 minutes they said there were no more rooms available. Luckily I stayed at the lobby to try to find another hotel when the lady from the reception called me and told me they had found a room. So at the end I was able to stay there.

We were in Miami for our son’s graduation from the University of Miami and the location was great! The staff is really friendly and we loved that we could walk to high end shopping and fabulous restaurants. We would definitely stay here again! The parking garage was really tight for SUV’s.

We were in Miami for our son’s graduation from the University of Miami and the location was great! The staff is really friendly and we loved that we could walk to high end shopping and fabulous restaurants. We would definitely stay here again! The parking garage was really tight for SUV’s.

The lack of organization. When I arrived at 11pm, tired, after about 15-20 minutes they said there were no more rooms available. Luckily I stayed at the lobby to try to find another hotel when the lady from the reception called me and told me they had found a room. So at the end I was able to stay there.

Very good

Very clean, good breakfast and helpful staff. Great location.

good location, nice staff, very comfortable room with nice amenities

Clean room, good breakfast and good parking

Excellent superb

From the moment I arrived, I was greeted with a welcome baggy and a friendly smile. My room was clean and welcoming. Breakfast was included with my room and it was very nice! Buffet style and everything was fresh and clean. The atmosphere and staff were accommodating and friendly. Def keeping this hotel in mind.

the rooms were very clean and the staff members were very friendly and welcoming.

Easy onsite parking

The breakfast buffet is great. Employee named Andrea does a fantastic job running it

The hotel was excellent—friendly staff, great breakfasts, and a quiet, orderly atmosphere. We thoroughly enjoyed everything. Highly recommended.

Clean, well maintained. Only negative is that there were no towels at the pool and the breakfast restaurant lacked options.

Excelent for a family. Enough parking. Housekeeping is the best.

Excellent location, clean and overall a decent hotel. The staff were all superb: kind, welcoming and helpful.

Work. Good car parking garage.

Clean. Easy free self parking

The room was clean with the exception of my bed comforter which had make up on it. I wore no make up so I know it wasn't mine.

Very clean, amazing staff, … a bit noisy and expensive for what it is.

The property was nice and clean. The staff were very friendly.

Good hotel, nice rooms. Staff are fantastic. The location is fine, but less than stellar.

Our climate control was broken; we got to our room, and it was set at 60 F. I tried to increase the temperature, but the wall controller didn't respond, so I contacted the front desk. They sent someone up who confirmed the unit was malfunctioning. And they would fix it next day, which they didn't. I had to turn the unit off and let the room heat up, then turn it back on again when the room got too hot. Up and down all night for two nights. I guarantee they never fixed it.

Parking is kind of difficult

Great rooms and staff

Clean room and the st

Excellent in overall. Clean rooms, friendly staff, nice neighborhood. Highly recommend!

All good except breakfast.

I have stayed at this hotel many times. Clean, free parking, friendly staff and great location

Very clean, new building, helpful staff. I don’t think they should charge for parking if you are already spending your money there, butt that seems to be a trend. As long as people don’t complain hotels will continue charging for more and more things that used to be included in your stay.

breakfast hostess Andrea was exceptional.

The front desk staff were wonderful.

Room was super clean, bed was comfortable and staff was great!

Excellent highly recommended

Room was ok, could not control room temp and the TV didn’t work. If we were staying more than one night would have had to switch our room. Staff is super friendly though.

Room cleansiness

Yes

Expedia didn’t send confirmation

Amazing staff clean good service great breakfast the personnel very polite

Staff

Hotel was spotless.

Clean

The AC was broken. We had to get a new room, causing us much inconvenience, when we were ready to shower and get dressed to visit family on Christmas Eve. The other room was much better, except for the lack of lighting and weak water pressure. The parking structure is very tight, especially when opposing vehicles pass. At least they comped us the $20/day parking fee, for the room hassles. If you stay here, avoid rooms with the low numbers, like 602-610, 702-710, etc. Those rooms are close to busy streets and there's lots of vehicle noise. The breakfast is better than most chains, with regard to food choices and quality.

Really good experience from check-in to check-out. Clean room, comfortable bed, great breakfast, and friendly staff. Special thanks to Andrea at breakfast and Mariana at the front desk.

The property was very clean and in a great location. The staff was also very friendly and helpful. Would definitely stay again.

Very nice new hotel. Great price and breakfast.

Good experience

The hotel was immaculate, the staff was friendly and helpful and the room was cozy. I will make sure this is my go-to hotel whenever I'm in Miami.

Our room type.

Staff

Diego at front desk nice and friendly! Bar and restaurant was nice too. I got there last night and had perfect soup and glass of wine without having to go out! Everything was great

Perfect

Didn’t have breakfast

Staff was great, been going there for years. The chef there is also great.

All was great but the only thing I wish Tethys bothered elevators were working. I found myself waiting a long time for the lift.

We highly recommend

Room very nice. Restaurant was sub par

Clean, great staff, gym, pool, bed and pillows, towels and bathroom products. Parking was tight, is based on availability and there is a fee. I would stay there again.

Diego was a fantastic customer service representative. I couldn’t be happier with the experience at 4 Points because of his support and attentiveness. Well done.

We were here for a wedding so the location was really great and the room was nice. The iron and shower were nice. Quiet area with lots to do.

Excellent

Staff friendly and excellent location

Amazing location and super friendly staff

There was a problem with the thermostat. The airconditioning was eithor on or off. If it was on, it would not shut off at the set temperature but just keep cooling. Walked into the room when I first got there and it was 62 degrees. shut it off and never turned it on until the next day.

Room with the air conditioner not cooling. The room was hot ( 75-79). Not worth the 140&

Reception advised and responded favorably. Toilet seat broken, TV kept going black. As noted on previous stays, the temperature was 63F when we arrived and it took ages to get warmer.

I had previously booked another room elsewhere. I changed it to the Sheridan because it had a pool when I checked in. They said the pool was shut down for maintenance. It was very disappointing. They also had no food available in the afternoon the staff at the front desk was accommodating, and the chamber maids were wonderful.

.

Safe, clean and friendly

Front desk personnel outstanding, particularly Diana and Lizi. Breakfast was hearty and good. They offer made to order eggs as well, a real plus. The only thing I found to be somewhat of a problem was the lighting in the room. It was very dim. They were in the process of installing new carpet throughout the hotel but handled it professionally with no interruption to service. Have stayed here several times and will continue to stay here when in Miami.

They moved us three times ! Three times ! To find a clean room . It was a huge inconvenience at 7pm with a baby. We are happy for Diego’s customer service.

Incredible place, good location. The only thing — they control A/C so in order to change temperature you need to call them

Great location,quiet place,breakfast is fresh.

Room was dirty, a/c was iffy the entire stay. Sheets and pillow case had blood on them and when I let the guy at front desk know he didn’t seem to really care much.

Everybody was very friendly. Excellent staff.

Overall very nice hotel. Would come again.

It was better than expected. Thank you !

Not impressed

Great place to stay in Coral Gables, quiet neighborhood and alot of food options

Hotel was close to everything and was very clean with great staff members. Parking garage is a bit small, so it can be tricky so be careful

Good, comfortable, quiet hotel with very safe parking. Walkable to local restaurants and Shoppes at Merrick Park.

Ok

Very well located within the Coral Gables city center. Full of restaurants and shops nearby. Professional service throughout check-in and check-out, clean room and bathroom, and paid parking at the hotel.

3rd time staying at this property, great front desk staff!

Very nice staff, restaurant very convenient.

Great place

Parking not so great

Very clean and quiet. Pool could use some foliage.

My second time staying here!, I really love this hotel, definitely will be back !

Good location and friendly staff. Very clean

Very good location for our needs. Sadly I was charged over $160 for changing my initial reservation due to a family emergency. My communications with the hotel were ignored.

Simple nice hotel. Good price point for the location.

I love staying here. It’s very clean and the front desk is very kind and helpful. They have a rooftop pool. They also have a dine in area. It’s in a very quiet and nice neighborhood.

Staff-Room-Nice hotel close to everything

Staff were very friendly and helpful.

Always clean and is a convenient place for our needs.

Hotel was clean, staff was friendly and breakfast buffet had lots of options.

The view was amazing. The room and facilities were very clean. The staff was great. Price was on point. 5 Star Review

Great customer service.

Wonderful staff

Good cost

Hotel was comfortable and nice

The hotel is beautiful, clean, and very convenient to Coral Gables consulates and other business. The pool area is fantastic! It was hot because of the Florida weather! The only complaint is that the pool bar was closed. However, we had a wonderful time! Staff is very nice and attentive. Parking was not an issue at all! Food restaurant is very good, specially the salmon and the fish and chips. The cuban waitress at the restaurant was very polite. It was a great experience!

dijeron q de 2-3 dias (sin contar sabados y domingos o dias festivos )

Our stay was amazing, the front office was kind and helpful. The food in the restaurant also awesome delicious. The place is beautiful.

Close to walk to work and shopping

Great costumer service

The front office staff incredibly courteous.

I really appreciated being able to check-in early!

Breakfast was not included

Beautiful facility in the heart of Coral Gables. Convenient to the campus of University of Miami, and to the always excellent Havana Harry's restaurant.

Convenient but rooms could be nicer and cleaner

Stayed one night with family.

The hotel is in a great location in Coral Gables. Short drive to most everything. As a Marriott member, we were fortunate to get free parking and breakfast daily. The housekeeping was wonderful, they kept our room so nice and clean. Thank you.

Great experience! It was a huge help that they had our room ready a few hours before the check-in time. I will definitely come back when I'm in Miami.

Great hotel in a safe area. Very walkable.

Great location. Clean. Easy. Just the elevators are a little noisy.

Q

Fridge did not work. The website says they have smart TVs. They do not have smart TVs or they didn’t in our room so we weren’t able to stream anything

It was decent

The property is centrally located near the University, the Merrick Park Mall and the city of Miami. The property is very clean and quiet. Only issue was getting out of parking garage during rush hour.

Diana at the front desk was great! Will definitely return. A

Loved being able to check-in early! Nice breakfast. Clean room with good coffee. Great to have both mini fridge and microwave.

Only complaint that we had was the noise from the street. Lots of cars driving fast and loud but it was better after midnight.

I have stayed here every year since 2022 and every stay has been great.

Convenient to all my plans.

I liked it was quiet and clean for the most part. Staff was friendly. Cons: I prepaid through Expedia for breakfast for both mornings. We ended up needing to leave for the airport at 6:30 AM and their breakfast does not open until 7 AM. They don’t do room service either so we just took the loss. However the staff was helpful with helping us figure out when to leave for the airport (concerned about heavy Miami traffic). no transportation provided. The room appeared clean but some mold in the bathroom sink.

Very nice hotel in a great location.

great hotel

Parking was stressful and traffic is horrible.

Clean room. Front desk messed up what room I was suppose to be in so that wasn’t a great start and we got stuck right next to the pool and gym entrance so it was kind of loud. Room was nice and updated

I like my time with this hotel overall. Parking space is too small for me.

Clean

Excellent

Convenient location to go to the fun places.

All good

Service good

Close to Merrick mall

Nice

The desk clerk was excellent.

Perfect.

All the staff members (front desk, cafe, housekeeping) were particularly courteous and helpful. The room was very attractive for its size and price. For our particular purposes it was very well located and convenient to the other businesses we were engaged with during the visit.

Very nice

Check in was easy. Staff are nice but most don’t speak English. The breakfast was good. The common areas were clean but my room had blood spots on the bathroom wall upon arrival. The rest of the room was fairly clean. It’s a small room. Parking is right but convenient. I thought parking was free but I was charged $20 per night.

Our stay was very short, but the staff was extremely courteous and helpful. We had an appointment at the Italian consulate which ran hours longer than expected. The front desk managers extended our check out time to accommodate our needs. They were also helpful in printing a needed form for us.

We love staying here before a cruise because it’s walkable to dinner and a quick taxi to the cruise port.

The shower's water pressure was weak. The pump also was very noisy and literally shaking the wall. I took a video to document and showed it to the front desk and I was told that's just "normal" whereas I would not ever put a guest in that room without fixing it. During check-in, the front desk staff was present and helpful, it was the opposite when I tried to check out - I had to wait for the front desk staff to finally show up, and it took several tries for them to send me the right receipt. The surrounding area has limited dining options but that's not the fault of the hotel of course, but just a FYI.

Good value for the money

Check in was smooth. Hotel was clean. Bar inside hotel is beautiful

I love and enjoy

All The staff was great !! The hotel very clean and the breakfast was delicious. Close To everything very much recommended .

Great Hotel! Congratulation

The thermostat in the room stayed at 78 degrees which was very hot. Dining in the restaurant area was aggravating. The “supervisor” who was tending bar completely ignored my husband and I. I had to ask her for menus and then ask her again to take our order after sitting and waiting for 30 minutes with two other patrons in the dining area who were already served dinner.

Room extra clean Food super good 😍 Thank you!

Good!

Excellent setting. Very clean. Staff very friendly!!

Overall great! There was one surprise $5 charge on my bill, for something at the restaurant but I did not use the restaurant on the date of that charge. AND, on my checkout day I called the front desk to ask what time the breakfast buffet closed at 9:06am, when the person on the phone told me it closed at 9. Yet when I walked down to see if anything was still available, it was still operating, with newly filled food service containers. So, obviously doesn’t close at 9.

Good hotel at a good location. Our only real issue was the lack of water pressure in the shower.

Check in was very easy, my problem with the property was that the walls were paper thin. Me and my guest were woken up a bunch of times in the middle of the night because we could hear employees slamming doors or what not . We were on the 8th floor 813 to be specific so idk if that’s why I had that experience.

A

Clean environment, comfortable beds

Great stay!

Clean and close to University

Convenient from the airport, very clean, and comfortable.

Good Business Hotel

Nice hotel basic amenities, good value for money

Served a nice breakfast buffet in the morning and garage parking on the property made for easy access in and out. I would definitely stay again and recommend

Good

The guests next to our room were extremely loud and disrupted our nap. Needed monitoring by hotel

I stayed at the Four Points to be near my surgeon; the location was convenient, the room was clean, spacious; the pool area was lovely and the in room dining options were very good. My only complaint about the room was there was only a hanging closet and no drawers to put away clothing. Also, there is no shelf in tht shower which was a problem for me.