Home2 Suites by Hilton Conway

Room smelled so moldy, shower was dirty and lamp shade was stained with who knows what. Breakfast wasn’t ready until 7:15 most guest just left instead of waiting.

Clean, great location, friendly staff.

Exceptional

There was no television connection. The room had a bad smell.

Great location to stay if you're heading to Branson.

Clean room. Great breakfast. Working pool!

Room was clean a spacious. Perfect for our family of 5!

The mattress was old and not comfortable

Room was spacious and clean. Worst was kids running down the hall and knocking on our door at 11-12 pm!

Not too bad however when we arrived after the 3p check in around 430 we were told our room was not ready and had to wait an extra 30/45 minutes for the room to be ready. The only response I got was I’m sorry for the delay we are just so busy.

Always a good stay

The staff was extremely friendly. The breakfast was good and had fresh berries.

Superb

Had I known they didn't have one or couldn't tell guest where it was, I would have chosen another property.

Room was very clean & quiet. The staff were friendly and professional! Breakfast was good, coffee was great!! Would definitely recommend this hotel!!

Great

Great

Exceptional

The staff morning and night were wonderful!! The rooms were perfect, clean, plenty of towels, and everything you needed was onsite. I love that you do not have to check until noon especially after eating the complementary breakfast! Everything was perfect on our stay. Rooms were updated and so comfortable. Highly recommend staying here!

Very nice people and very clean

Check in was an hour delay the staff was really nice but I was late to an important event do to not being able to check in on time

Great floorplan, comfortable bed, clean, great breakfast - good amenities I am happy to stay there

Great floorplan, comfortable bed, clean, great breakfast - good amenities I am happy to stay there

Clean room, good breakfast, bed a little too soft

Not only the cleanness of the place and the nice workers that were there, the manager that was at the front desk, went out of way to get in touch with me because my daughter forgot her purse in the breakfast area and then when they were cleaning my room, she remembered I was looking for my glasses and she contact me to let me know she found my glasses, so yes, she went above and beyond. That I couldn’t stay longer.

Not only the cleanness of the place and the nice workers that were there, the manager that was at the front desk, went out of way to get in touch with me because my daughter forgot her purse in the breakfast area and then when they were cleaning my room, she remembered I was looking for my glasses and she contact me to let me know she found my glasses, so yes, she went above and beyond. That I couldn’t stay longer.

Courteous staff, clean, comfortable, large room. Wonderful bed, quiet. Great shower. Elevators were quick and roomy. Fantastic location, close to many restaurants & shopping.

My stay was excellent The rooms were very clean The hospitality was excellent I will most definitely stay again

So nice and clean every thing the staff was nice Nothing ever thing was good

So nice and clean every thing the staff was nice ? i love it here will be back . Nothing ever thing was good ?

Superb

Pet fee was higher than expected. When booking through booking.com the website showed pet fee was $50. When we checked in we were told the pet fee was $75.

Pet fee was higher than expected. When booking through booking.com the website showed pet fee was $50. When we checked in we were told the pet fee was $75.

Location was good.. Staff and their families that were staying there had their kids running up and down the halls all hours of the night. And then at breakfast, the guest had to wait for them , also had to wait for seating. You would think paying guest come first. The room was subpar. There was a patch in the cieling of the bathroom from a poor repair and there was an off smell in the bathroom that went thru the whole room.

Location was good.. Staff and their families that were staying there had their kids running up and down the halls all hours of the night. And then at breakfast, the guest had to wait for them , also had to wait for seating. You would think paying guest come first. The room was subpar. There was a patch in the cieling of the bathroom from a poor repair and there was an off smell in the bathroom that went thru the whole room.

breakfast was not good, there was a lot of food products that was supposed to be there but wasn't, and they ran out of a lot of stuff within the first hour, and that tells me that supllies were lmited. we could not control the air and it was freezing in the room and then, the front desk couldn't get it right so the first night was terrible

breakfast was not good, there was a lot of food products that was supposed to be there but wasn't, and they ran out of a lot of stuff within the first hour, and that tells me that supllies were lmited. we could not control the air and it was freezing in the room and then, the front desk couldn't get it right so the first night was terrible

From here on out there is no other place im going to stay when on the way across the country on trips. Hands down the best place along I-40.

The staff was awesome! Was the best part of our stay. Can't thank of anything

They’re willing to make sure your taking care of.

The hotel is nice, quiet, and comfortable. The parking is not super ideal, it’s just behind the building and you have to enter a back door. As a single mom traveling with kids, the safer the better. Everything else was great!

Would def stay here again!

I really liked my room. Heat did not work in living room but worked in the Bedroom. Biggest issue was parking. There is really no parkingto speak of at the building except 4 spaces and 4 handicap spaces everybody has to park in a Hilton Garden Inn and you're supposed to get in a door at the end of the hall. Didn't work had to walk around building to get in. Was freezing and a problem.

Very friendly and helpful staff. Super convenient location.

Front desk staff left a little to be desired. Prior to check-in I was told by Kevin that if I signed up for Hilton Honor Points, they would give us an early check-in, when we arrived at the hotel at 2pm. I was told there were no rooms available for early check-in and that the statement made to me was not true.... Eventually the Mgr was notified and she was able to put us in a room that miraculously became available.

Great location

Very spacious

Breakfast was superior! Entire staff was polite and served as Ambassadors for Hilton!

Yes

Nice room.

Everythibg was perfect.

Amenities

1) This location was priced higher than the brand new location in Little Rock. That was strange to me. 2) The parking situation is not ideal at all with regard to where the front entrance is. 3) The night staff - Kevin - was great but morning staff not as pleasant. 4) Breakfast didn't seem fresh and orange juice was just water. 4)My room had an odor of mildew and the tv was so small and far away from the bed that I could barely see or hear it.

Very nice hotel

Nice clean facility and the staff were outstanding

Overall, good experience

Room was clean, but I had to change rooms because the usb port did not work. Every staff member I spoke with was awesome!

The food on the breakfast bar was a little bland. The addition of gravy would be helpful. Also, a toaster that actually toasts a bagel would be great.

NA

Overall a really good stay.

Great staff!

Clean roof and cice staff

This place was amazing and the staff was so welcoming and helpful.

Staff was great!

Friendly staff, very clean hotel

Nice

Elevator down and room smelled

Nice

Great! Clean place, nice area, delicious breakfast. The staff was super sweet. Great stay.

Refused to return my money for a room I couldn’t stay in because of error made on my end when booking through Expedia I stupidly used my location but apparently the site can’t handle that and booked me this hotel in Conway Arkansas instead of Conway sc where I am. This hotel was uncooperative and unhelpful I had to pay double at the same hotel in my location. No compassion for exhausted people who make mistakes won’t book again. They steal money as I’m sure this mistake has happened to others when your sleep deprived and traveling

Really nice clean room! The entire property was very nice and well kept. AC was super cold. Only problem was the water pressure was pretty low.

I like proximity to almost everything! Nice place.

We spent the night while traveling through Conway. All employees we interacted with were very cordial and responsive to us. The hotel was clean, conveniently located and had all amenities that we needed

Very clean, room was very big, staff were kind and very helpful, breakfast was great with lots of choices. Nice there were washers and dryers so we could wash team jerseys.

Everything was nice!!

Propert is new

Great stay!

Very pleasant in every way

Stayed one night for business and was able to use the lobby area for business. Staff was accommodating, friendly and the spaces were clean. Very comfortable bedding and room as well.

Enjoyed

Staff was aggressive and rude...

Clean, comfortable, and spacious rooms. Breakfast was good and had several hot options. All staff were very friendly and helpful.

Nice property but the bed was extremely hard. Will make us reconsider staying here next time we stay in the area.

There were no actual curtains. Our room had a blue shade over the window, which made a blue light all night. We like the rooms as dark as possible!

Great

Our room seemed to have paper thin walls. It was extremely loud and the back door was broken & wouldn’t even latch close!

It was a great place for a night out away from home

No hot water in any room, bugs in the bathroom, and one room was right next to the exit and woke up one of our employees on multiple occasions. For being the most expensive hotel in the area, Sorely disappointed.

Didn’t like the layout. Elevator was on the very end of the hotel. The opposite.end away from parking.

Everything was great

The office chair in the room was worn and cracks were in the handles of the chair. The ottoman was stained and dirty, the breakfast was sub par.

Room 319, bathroom door needs a stopper! Mashed a couple of fingers closing door. Finally had to put a shoe in doorway to keep door from going past the stop and mashing fingers! Needs attention.

Front desk was unattended when we arrived for check in about 4pm and I waited about 5 minutes for someone to come and help. Sidewalks and dog walk areas were not clean. A back entrance to the property close to the dog walking area was a non-working door with the key fob system and a stairwell exit door on the 3rd floor had no door knob. The ice machine on the 2nd and 3rd floors were out of order so we went to the first floor for ice. Overall poor experience. We've stayed at Home 2 Suites six times over the past 2 years and this experience is an outlier. Usually have a great experience--hope the Conway hotel can make improvements because we like the their pet friendly policies.

Wall paper peeling off walls. Bed comfortable. Fridge freezer worked great. Breakfast fait

Nice hotel. Close to shopping and eatery’s.

Staff was excellent and very friendly. We’ll stay there again in the future.

The very best element of this stay was the super friendly folks running the establishment. From Clarence behind the desk at check-in to the sweet lady the next morning who, even though we were 20 minutes late getting to breakfast, saw to it that we had access to the breads, coffee, and then provided us each with a breakfast "kit" full of goodies to take back to the room. To be clear, they were not just NICE but they were COMPETENT! Highly recommend!

Modern rooms, clean rooms, friendly staff, great breakfast

There were mold like stains in the shower

This hotel was conveniently located, and the staff was friendly and helpful. The property was pretty well maintained, and there was lots of shopping nearby. I would stay at this hotel again.

Property was fine.

Clean, spacious rooms with practical accommodations

Poor selection for breakfast. Food was hardly warm!

We had a spontaneous staycation at Home2. The room was comfortable, and the breakfast was hearty. All of the staff were pleasant.

Hotels.com did not rely on our hotel's change of date, so we had to wait about 40 minutes trying to contact Expedia to call the hotel to exchange information to get settled in.

Safe, quiet

Location

The room was in bad condition and looked wore out.

It was conveniently placed close to the convention center

Very clean. Desk team was very friendly, big smiles, very helpful, personal. Breakfast team was the same. Room was neat and clean. Housekeeping was great. Overall one of the best stays with Hilton rewards..

It looks and feels like a brand new hotel! People were friendly. Breakfast was great!

Great property. Only complaint was fire pit wasn’t working.

Great clean rooms and property was spotless! Lots of fun Halloween decorations were a nice surprise. Breakfast was great and the only inconvenience of the stay was that the digital key system through the Hilton app was not working throughout the hotel. Thanks for a great stay!

Room was not ready for over 2 hours after check-in time. Carpet in room smelled like just shampooed and was very wet. Kitchen drawers had mold. A lot of dust and dirt on bathroom floor. Could here dog barking all night in room next door in bedroom. Lobby and breakfast were best part of hotel. Hallways and room need some attention.

Great place it need some signs outside, the main parking its in the side and the main entrance its on the opposite side of the building!! Besides that great place !!

1. Coffee in room had not been restocked and only had 1 pouch of decaf available 2. Interior stairwell door handle to the 3rd floor would not release easily and required manipulation to open from stairs to the floor 3. The bottle for conditioning rinse in the shower was empty

Pros: staff is very friendly and helpful, it is very conveniently located , the rooms had comfortable beds, and it was nice and quiet. Cons: we had no Toilet paper ( less than 1/4 a roll and no spares)upon checking in, and had to request some. Our sink and tub did not drain water and backed up. We called they fixed to tub. Said they had to get parts for the sink, they never came back to fix it and turned the water off to the sink. We ended up using the kitchenette sink for brushing teeth , washing face and hands etc. not a great fit. The carpet was gross felt sticky to bare feet and left my feet filthy, had to use shoes or at least socks always.

Second time staying. First time was not good with ceiling leaks and cockroach issue. Staff was responsive. Others with my trip, who were in different rooms, had good experiences. So, I tried it again. Will not go back and cannot recommend to others. Staff was pleasant though!

This stay was not pleasant. I was there on business and booked two rooms. The rooms were very moist and dewy in the air, and the beds were awful. The rooms felt old and thrown together. It was not worth the money and would suggest to stay elsewhere.

I always am pleased with the services, and cleanliness of your hotels. I try never to book others, as I know what I am getting when booking here.

Young lady by the name of Leah checked us in. She was extremely friendly and efficient in her checking us in. She gave us our room keys and showed us where our room was; minutes later I received a welcoming text and offering any help we might need.

perfect for my visit - close to everything I needed

This is a great hotel! Very clean and cute! The beds were comfy and the breakfast was wonderful!

When we got there the staff was very friendly. Our room was not ready due to a large amount of check outs. When they did put us in a room that was only half clean. They finished cleaning but we didn’t get to really enjoy our room until about 5. The internet did not work the whole time we were there (all weekend) so I had to go to different places to try to get some work done. Also the light fixture in the bathroom did not work. Beds were firm if you like them that way. I do. Probably wouldn’t stay again due to internet and only one elevator working for the last 3 months.

Great stay!

We had to go out and buy sheets and blanket. The sheets had pills all over them were extremely uncomfortable. The blanket only covered half the king bed. The check-in was very unorganized and extended 1 1/2 hours past the 3pm time. The hotel needs a little updating, it appears to have a lot of band-aids on things. We will not be staying here any more.

Our family of 5, were traveling to Oklahoma from Georgia and Conway, AR Home2Suites was a really good stopping to rest point for our trip. The location is ideal since it is easy to find, right off the highway. Check-in was easy and swift. The staff were cordial and friendly. The hotel is a little dated but it was clean and comfortable. It was in a good location, with several restaurants to choose from. The room was a decent size and fairly roomy, with two queen beds and a pull-out sofa. We brought food back to our room and there was a nice long dining table that slides out from under the cabinet area, which was wonderful for dining in room. There was a tall skinny fridge and plates and utensils for dining also. The beds were pretty comfortable. In the morning, we had the hotel free breakfast , that had a good selection of premade breakfast sandwiches, yogurts, cereal, coffee and juices. Overall, our stay was lovely. We would absolutely stay there again and would highly recommend it to anyone looking for a place to stay in Conway, Arkansas.

It was located in a good area. It was close to everything I needed.

Great space. Clean rooms. Excellent breakfast.

Overall great stay. We did have to move rooms due to some dog hair and bugs under the pull out sofa. However the hotel apologized and was very accomodating. Breakfast was good and enough to get us going. Room was comfortable

A smile goes a long ways, especially during these days.

The stay was ok. They never came to clean our room the 3 days we were here even after we asked. Had to ask for clean towels. They service from one employee, her attitude was terrible when checking in. Room wasn’t ready when we arrived. However, our last day the employees were very nice and kind and the night before the other worker provided us with lots of towels.

It was a very enjoyable stay. Close to everything I needed. Friendly staff and accomadations were superb. Looking forward to returning.

Property was good

We chose this hotel because I have 3 boys who love to swim and an indoor pool is a must. However the pool water was so frigid cold that they only made it 5 min before wanting to leave. The WiFi connection was poor as well, it would only connect in the lobby or pool area. The room was very clean and spacious however. We would chose a different hotel next time.

The staff was wonderful!

Our first time staying at the Hone 2 in Conway AR. We would give it a 5 stars. Wonderful friendly hosts who welcomed us. Letting us know all about the complimentary items in the lobby. Great breakfast. Our room was wonderful. We will definitely return on our travels to Home 2 in Conway, AR.

Bathroom floor was sticky upon arrival, not mopped clean. Hallway needed to be vacuumed.

Very nice

everything was great as always

Very nice.

Everything was amazing. Staff members were so very kind. Nice soft beds. Rooms were spacious.

I already paid for my room through a third party and the front desk rep charged me again . I had to show her my receipt and it took awhile to straighten everything out before I could get my room keys. I didn’t like the front entrance . There was not enough room to park toward the front and we had to park on the side lot that was shared with Hilton Garden Inn. There was not enough parking lot light to feel safe. The lobby area was small but adequate . There was always coffee available 24/7 which was good. Breakfast was okay , the premade sandwiches were too dry. The lobby area was very loud on the night that we stayed there . Apparently , some of the guests were having some kind of drinking and eating party. It was too loud for 10:30pm. The front desk apparently was okay with that . I wanted to do some things on the computer but I couldn’t even concentrate . Also , people were still using the pool and being loud at 10:30 at night. People who come to a hotel to relax and not have to deal with loud noises and a “party”. I have stayed at better Home 2 Hilton hotels in the past. Hotel area had lots of restaurants and stores close by which was very convenient. My room was smaller than expected .

The place was clean and fairly priced. I only had issue with cigarette smoke coming through the vent.

We always enjoy staying at Home 2 hotels. This one was good but could be cleaner. The staff was very friendly and accommodating.

Everyone was very friendly and helpful. Our room was clean and we were very pleased with all accommodations.

The staff was very friendly and helpful - made us feel very welcome and left us with sense that our presence was appreciated. Loved the breakfast and room.

Great place to rest and relax

We were sadly disappointed in the pool. It was honestly colder than our fridge. We didn't make it in past our knees. If you're into ice baths, this is the place for you! The breakfast was amazing. I have a gluten allergy and had several food options. It was an incredible addition to our stay.

Great staff, very nice. Easy!

I didn’t like the unloading and parking situation.

Wonderful room. Large and very clean. Desk employees where great

The only negative for me was the bed was a little to hard for me. But the hotel and staff was amazing.

Short stay but very clean

Everything was great except smell of smoke im the room. Either someone had previously smoked in there or in an adjacent room.

I chose this hotel because it was a Hilton and I have always been pleased with them. The service was excellent; however, due to my allergies the cleaning odors caused me to wake up with a sore throat which took a couple of days to go away. The stairways were highly perfumed! Also, under the bed was extremely dirty with both dust and litter.

Never stay at Hilton again. I’m done

One night stay, great all around

Great location, easy check in and safe area