Hilton Garden Inn Charlotte/Concord

Everything was perfect, from the early check I was able to do and the sleep I got in the comfortable king sized bed. I will definitely reserve another room in the future.

We didn’t get the room we reserved. I assume due to us checking in late, approx. 10pm. We reserve a king but were told they only had double queen available. Otherwise, our stay was good.

Initially noticed how nice and clean the hotel was upon entry. The check-in was lengthy, with about 3 to 4 different people ahead of us checking in. It took approximately 30 minutes for us to get to the desk. They were utilizing 2 desks but only 1 card reader. The concierges were very helpful and kind. We were made aware the pool was closed for renovations. This was highly disappointing since it was a key part in my hotel choice. The pool was also heavily marketed through the hotel summary and as the first picture. The room was very clean and comfortable. There was a musty, moldy smell consistently in the hall of the second floor. Breakfast was wonderful and the waitress was joyful and kind. Check out was quick. Overall, it was a good experience. Any time staff were encountered, we were greeted and received smiles.

Pool wasn’t open.

Great hotel beautiful stay

My room was extremely hot and took a while for AC to kick in but once it did it was comfortable. THANKS. The staff went above and beyond to assist especially Patrick. The ac was my only complaint.

This was a very pleasant stay.

Location and Friendly Staff The room floors was permanently stained with dirt!Very dirty

Location and Friendly Staff The room floors was permanently stained with dirt!Very dirty

The breakfast food was fresh cooked and tha staff were outstanding.

Exceptional

We just went here this weekend for a couple days to get away and do some antiquing. The rooms are very nice and everything was clean! The staff was amazing! The only thing that I was upset about was that the pool was closed. I didn't see anything about that when I booked the room. Also, the television in the bar leaves little to be desired. They need to really upgrade that or connect it to the internet. Other than that it was wonderful!

Location price staff It wasn't told the pool was closed....it's was kids spring break ? so they were upset....Also didn't mention meals were paid not free!

Location price staff It wasn't told the pool was closed....it's was kids spring break

Clean and staff were friendly. Nothing

Exceptional

Clean and staff were friendly. Nothing

Location was easily accessible to raceway and many other attractions. Restaurants and shopping also very close.

Location was easily accessible to raceway and many other attractions. Restaurants and shopping also very close.

Bar was a bit expensive, but nice to have it in the lobby.

Great location close to our destination. Bar was a bit expensive, but nice to have it in the lobby.

Our room wasn't visited by housekeeping at all on our Friday through Sunday stay. No trash emptied, no linens changed, no clean towels or wash cloths, NOTHING AT ALL, they didn't visit the room. Booked the room specifically for the indoor pool as I was traveling with 3 children booked the room to arrive and the pool is COMPLETELY drained and "under maintenance". We were offered to go next door and use the OUTDOOR swimming pool that was ICE cold. Ask for a crib as it was listed on the site as available. We asked when we arrived and were told "sorry they are gone for the night it will need to be tomorrow". Okay, no big deal I understand, so 9am Saturday I asked again and was told it would be brought to the room. At 11pm we arrive with a sleepy baby and no crib, had to ask the front desk who gave me the runaround until I pointed out in his log book I had asked for the crib already and no one bothered to get it. For the money paid it was a BIG RIP OFF AND DISAPPOINTMENT!

Excellent everything!!!! The pool was closed

Excellent everything!!!! The pool was closed

The front desk staff was phenomenal! Went out of his way to help us. Location was excellent. Our room smelled like cigarettes smoke.

The front desk staff was phenomenal! Went out of his way to help us. Location was excellent. Our room smelled like cigarettes smoke.

Convenient, clean, comfortable and friendly! Thanks.

Convenient, clean, comfortable and friendly! Thanks.

Passable

Great stage, Vijay at the front desk is very professional and accommodating. I wish the bar would be open for 6 hours per day versus 5, to accommodate late arrival at least 10:30pm.

Breakfast was good. The accommodations were great.

Breakfast was good. The accommodations were great.

Exceptional

Superb

Missed breakfast... my fault.

The cleanliness of the facility was great and all the staff too. The pool was closed. We chose your facility at a higher cost due to fact the last two years the place we stayed at had their pool closed. ?

Comfy Pool was broken but oh well

N/a

Absolutely nothing....great place

Yes

There wasn't anything we didn't like!! All of the staff were AMAZING

The room was nice and spacious The pool heater was broken so the indoor pool was cold. The pool was the reason for us picking this particular hotel for the children. If I’d known in advance about the pool issue I honestly would have chosen a cheaper hotel.

Yes

The location We had problems at check in and check out

Kind staff

All the staff was nice, kind and helpful. Especially Davi at the front desk

The staff wasn’t very courteous when we got there. It was almost as if I was bothering the lady at check in. I also had requested a rollaway when I made the reservations but when I got there, the girl said she didn’t have the key to where they are kept. There was hair in our shower. The room and indoor pool were too cold to swim in. That had been one of the main reasons to stay there as I had promised my autistic brother. He was very disappointed.

It was excellent very clean room Staff was excellent and amenities was so sufficient with the bar and grill. It made it like home. You didn’t want to even leave the room. It had food, beverage, baby and and everything. You need to have a good time.

There was no free breakfast

Location was good - close to airport Heater made a sound all night that kept waking me up

Nice location Breakfast was not included

The room was very clean, check in was easy, the staff was all very friendly, and it’s close to everything!

Stayed there for the pool despite it being a 25 minute longer drive to my event the next day. Check in only to discover the pool was out of commission. As bad as that was, the worst was the terrible service when checking in. No one was at the front desk so I stood there approximately 10 minutes and then decided to call the front desk. Finally some grumpy gal comes out and rudely asks if I was the one calling. She gave me the bare minimum of talk - didnt even tell me which room or how to get to it. No eye contact and spoke at a barely audible level - not because she couldn’t, but because she didn’t want to show even close to the proper. Has zero business working with the public and Hilton did a rotten job of training and screening out the morons that work at that location. Rotten stay.

The pool was broken

Very clean, refreshing smell, excellent service from staff, restaurant bar staff was great, really felt like a home away from home as we were snowed in, I always enjoy Hilton hotels as a member, and this seems to be 1 of the most well kept stays, zero complaints, restaurants and stores 6 minutes away, close proximity to the interstate, choose this hotel with no doubt.

The room was large and clean. The bathroom was clean and a great size. The staff wss friendly and extremely helpful. Excellent place to save.

Good place, clean and nice

The staff at front desk were kind and very attentive to our needs.

Fantastic staff! Clean rooms. Stayed again recently and it was consistent with the high quality of service.

good

If you like shopping, this is the perfect hotel for you. The mall is basically right across the street.

Clean, spacious room.

Staff were very courteous, the room was spotless and nicely put together for my arrival. I didn’t have to leave (which was my goal) because of the convenience of having a restaurant on site. Although pricey the food was good/worth it.

Nice Staff Comfortable bed

It was a nice hotel.

Clean and nice

Nice place for a quick hotel stay

Front desk attendant was very friendly and welcoming. Room was clean and the bed was comfy. Lots of food options near by.

Very nice!

Everything was great but apparently breakfast not included which was disappointing

The hotel was clean and perfect for a short stay. It's got a great location, easily accessible, and lots of restaurants nearby.

Very hotel

All of the staff is friendly however on top of that Jeremiah was very helpful!!

great service

Everything was great but tv options were too limited. No movie channels

Excellence

Lovely hotel, very clean. No complimentary breakfast though.

Was in town for a concert. Everything went great!

Amazing hotel. Live the Hilton Garden Inn. Nice layout. Free parking. Clean room.

The room was very clean, the bed was comfortable and the shower's water pressure was amazing! The staff was always helpful and courteous!

Stay was comfortable and quiet area. Staff was nice and friendly.

The next morning we had breakfast. The grits were amazing. And the staff were really nice. Check out was hassle free.

Rooms where dated sink in the bathroom was leaking and the room had a Musky smell

conveniently located with lots of food options in the area

Very great stay room was clean bed was very comfortable

The hotel was very expensive 266,00 for 1 night plus an additional 25.00 room charge incase of any damages. The check in was fast and staff was really nice, there was no luggage carts, and a long walk down a hall way to the only elevator in the lobby, with 6 floors and everyone checking in there was definitely a wait for elevator. The floors in the lobby were dirty and the elevators were not clean. The room was nice , small but clean, they take dogs at this hotel and the towels smelt like they had been washed in dog pee, they stunk bad, there were no washcloths in the room and the room temperature is set and locked, so you are unable to change room temperature. The food was absolutely horrible ,ordered for 7 and no-one could eat it there was seven of us 5 adult's 2 teenage kids in two double bed rooms, the bar service was slow only 4 people seated at the bar and i waited half an hour, was never greeted had to get her attention to please fix me a drink, she was sitting down in a long conversation with two other women . the drink was terrible so sweet just awful, I an not a picky person and i never complained to anyone there i just kept swiping my credit card paying and leaving, I don’t recommend anyone paying that amount of money for that hotel it is definitely a 1 or 2 star hotel. Oh yes and the breakfast buffets not good and it was cold, cost $13.00 person and they had no silverware had to wait 10 minutes for silverware before we could even eat.

Had a roach crawl across the bathroom mirror.

Whole process was great

Convenient surroundings

Arrived for check in to a room booked 3 months prior, and told 2 queen bed rooms were overbooked. I saw why...they got greedy and took in 2 busses of students, with no concern for previous reservations. Told I could check out of a king bed room in the morning, and move to the ACTUAL room I booked. This was not only wildly inconvenient, but would not work for me as I was traveling with expensive, refrigerated medication and had no where to store it between check out and check in later at 3. Asked to speak to manager, and was told he (Carl?) was on the phone. Left my number and went to dinner. Upon return, told he left for the night without calling! There's no manager on property at night!! Asked for a manager to call in the morning. Called at 11:15am, long after arrangements for check out/check in/luggage/medication would have had to be made. Decided that I would have to deal with wrong room (imagine needing 2 queens and having to make a king work for 3 days) as I had no trust for manager/property. We travel to the area twice a year, and will NOT stay there ever again. What a shame...the property os lovely, but poorly managed.

The staff was very courteous and friendly and the hotel was very clean.

Breakfast was not appealing, but the service was good.

Great property & staff

Great place, nice people, restaurant food is AMAZING.

Excellent staff. Front desk staff was top shelf and so was the bartender.

I liked the overall cleanliness and staff.

This hotel is so lovely! From the entrance, to the rooms; everything was so quiet, clean, smelled great, and felt like home. The rooms were spacious, upgraded, and pretty. The location is perfect as well. It is close to the highway and there is no shortage of dining options near by.

The hotel charged me for the room at checkout when I was already charged at the booking. When I approached the front desk about the additional charge. The said I needed to contact Expedia. Expedia is doing their best to refund me my money for the additional charge, but the hotel staff seemed to not care at all about the additional charge. I wonder if they would feel that way if it was there money being stolen from them.

Great weekend trip! The room was extremely clean and in a great location! The staff was very accommodating and made us feel welcomed. I would recommend this hotel to anyone.

Nice, comfortable overnight visit while passing through the Charlotte area. Would stay here again.

Everything has been wonderful

Excellent accommodations and great location. However, the power went out at around 8am and check out is at 12pm. No one came around to notify guests of what was going on, or to see if anyone needed any help. I was staying on the 6th floor in a mobility accessible room. Around 10am I had to manage my way down 6 flights of stairs that were poorly lit. They had 2 glow sticks on each landing but nothing on the stairs. When I got to the bottom floor and turned in my keys I asked if they were going to comp anything to the guests I was told to take the managers card because they hadn’t gotten in yet. A manager should have been on site as soon as they were notified of what was happening. Excellent hotel, but ill prepared for emergency situations.

Very clean

Been staying at Hilton Garden for 5+ years. Upgrades this time were amazing. It's always so clean .

.

Everything perfect so far

2nd time staying at the property. Front desk guy was sweet both times. Young black guy. Keep him!

Very nice facility and a very convenient location

Rooms and Lobby were very clean and updated, friendly staff. Nice Stay!

Sheets were rough. Shower was not hot at all

i loved this place. easy access, great staff, helpful and friendly.

Great place to stay. My husband and I would definitely stay here again. Staff were friendly and very helpful as soon as you walked through the door!! The only thing that I can kinda of complain about is the heating system wasn’t the best in that particular room. It worked but not that well. However we managed and remain comfortable.

Everything was okay but the bathroom was dirty! I did not complain but it was old hair all in the shower. We were barely there so! Everything else excellent….

Super spacious and comfortable

Clean and convenient with a friendly staff. The bar food was excellent, especially the wings.

Staff at the bar was very friendly and outgoing. Room was spacious and very clean and comfortable.

Staff seems overworked

Had to call before check in and was placed on hold for 20 minutes. Never came back on the phone. When we got there they acted like it was my fault. Then said they don’t want people to do room service even though it is listed as an amenity. We came down to eat and the food was fine. In the room the tv remote didn’t work so I called down to ask for a new one. They hung up on me and never brought it. And I was very polite about all these issues so there was no reason to not be helpful. In the morning the lady called before checkout time and said we had a high balance and needed to pay now. It was only the bill from dinner which was less than $100. Of course we paid it at checkout. Just wouldn’t stay there again. Do not recommend

The best staff ever! Every single staff member I encountered were super friendly and helpful, even just in passing every single staff member asked if everything was good with my stay from the front desk at check in til my last elevator ride for check out. Great hospitality! I WILL absolutely return here on my next stay in Charlotte. Oh yeah. The hotel itself was clean and well maintained of course. But the people made it top notch. Great job!

Everyone was friendly. Mike running breakfast, the wait staff, the concierge....just great! It was good being back from NOLA.

The bar and restaurant were a big surprise! Food was excellent!!!! Drinks were excellent. I will definitely stay sgain

Great location, very clean and friendly staff.

The property was fairly clean. The televisions didnt work the entire time we were there. I had paid for breakfast with my booking and got charged again at the hotel. The food was good and the bar and kitchen staff were great!

Plus I paid twice as much for this room than my staff member did down the street and had a bar and a hot breakfast option.

Staff was amazing

Definitely a come to if your in the area. You won't be disappointed.

Clean and all the staff is very helpful.

Nice room and clean! Always big deal for me!

Very nice facility but the price was outrageous! Breakfast was not even included. Service was mediocre, had to ask about everything.

Beautiful property, clean and well-kept. No free coffee or breakfast, too pricey.

Very smooth check in hotel is clean and rooms were clean and comfortable!

Very new, fresh, great staff. Very convenient and close to everything.

This is the second time we have stayed here after attending a concert at PNC . Excellent friendly staff. Very clean. Very convenient to eating and all the things. Try the breakfast , Mike makes the best grits in North Carolina .

Excellent

The hotel is nice, modern and smelled clean. The lobby is quite nice. Our room was tidy, but obvious the hard floors hadn’t been cleaned and toilet base was certainly not cleaned after the last guest. We even found someone’s personal hairbrush on the floor near the bed. Free breakfast is also stated when booking, but only fruit, canned juice, granola bars and pastries were free. There was a $13 charge for a buffet, which consisted of 3 items on the hot bar. We were offered a menu to order from. Prices were reasonable, but not free. We each grabbed a piece of fruit and ate elsewhere. On the day of checkout, housekeeping knocked on our door at 9:50am to see if we’d checked out yet. (Our reservation lists checkout time as noon.)

Good

Very nice hotel. Was very clean and accessible.

Bathroom was updated and very nice. Clean room, easy check in and out process. Convenient right off the interstate.

Extremely disappointed!!! I spent 264 for one night, for two reasons. One it was my wife’s birthday two so that our 4 year old daughter could swim. Before I booked this room I specifically called the Hotel to verify that they had an indoor pool and it was in service! We arrived around 5pm to check in. I was then told they overbooked double queen rooms would we take a king bed with pull out couch. We said sure no problem. Then the bad news was given the pool was closed because all of the safety measures were not in place??? I am all about safety but I called that morning to ensure the pool was open and operational. Then we get to our room no and the cable isn’t even hooked up ? I managed to figure out that the HDMI cord wasn’t plugged in. I am extremely disappointed and not happy we could have stayed home slept in our own king size bed and played in the bathtub and saved $ 264.00!!!!

Super friendly and helpful front desk service! Clean, quiet, comfortable stay.

Been staying at the Hilton Garden Inn for at the past 7-8 years . They are always remodeling . The restaurant has great food and is open til 10 pm. Breakfast is cook to order and really good . On the weekend they serve breakfast until 11 which is nice .

Overall it was good. The beds were not the most comfortable but the hotel was very well kept and the location was great. Customer service was excellent as well.

Only stayed one night but the room was clean and oder free.

Front desk was nasty, the pool was closed (one main reason I pick this hotel) and the room had food on the fooor. Over poor experience

The staff were amazing. They helped me out alot. My only issue was the thermostat in the room. I could not turn on the heat when i was cold

Location was great.

The hotel was excellent. The staff were very helpful and friendly, and solved a connectivity issue (not due to hotel) quickly. The manager was welcoming and the Manager's Dinner was a welcome surprise after a day of traveling. The room was comfortable and clean, the shower noteworthy, and the kitchen was the best restaurant in the area. All in all, a wonderful 3 night stay.

one night, hotel was clean, furniture was starting to show age. I don't drink but there was a little alcohol bar in the lobby that was nice.

Our room was clean and comfortable. The staff was very friendly and helpful.

Had a great stay. Clean place and good bar too

Clean property, close to everything and still quiet. Will stay here again.

Took my wife here for her birthday $200 a night 5 nights, Had to argue with the maids for toilet paper because I didn’t want house keeping only toilet paper they gave me a hard time. Then the elevator went out for 12 hours!! The side doors didn’t want to work which is a fire hazard, and the guest laundry was broken as well. For $200 a night was very disappointed with all the problems and rudeness of the staff

Great place

Ok

It was great

Martiza made my stay memorable! The hotel is a little dated but its clean. The staff was incredible and my shower pressure was amazing. I didnt give 5 stars because the furniture is clearly dated and my room didnt smell fresh but overall, I had an enjoyable stay.

Very clean and modern. Friendly and helpful staff.

Check in was quick and easy. Staff was very nice and knowledgeable

Very friendly staff and I felt like the place overall was extremely nice for being pet friendly!

Nice place to stay for the weekend

All the staff was friendly and helpful.

Older, felt very comfortable safe special,and staff was wonderful . Thank you

Staff very friendly and efficient

The staff was great

Nice location. Pool was not heated.