Hampton Inn by Hilton Concord/Kannapolis

Na

Our room was a handicap and the shower flooded the bathroom… the tv would not work and the beds were old and bumpy. I’m sorry to write such a bad review but it needs updated. The staff was very nice, or we would have moved.

The staff were very kind, helpful, and always cheerful. Breakfast was served hot and on time with lots of options to choose from, it was the kind you would expect free food to be like. It was peaceful and private. It’s a relaxing place and I do recommend for anyone visiting.

I have come to stay several times at this hotel, it’s convenient, staff is always helpful and accommodating. Beds are comfortable and the breakfast is a plus!

Phenomenal stay

The property, however, is in SERIOUS need of a remodel. It is a very dated. There were rips in the curtains, cracks in the wall and a huge patch job on the ceiling. The couch in the room looked dirty enough for us to ask for another sheet to cover it before we sat on it. The towels were thin, the toilet needed 2 flushes to work. The Hiltons need to live up to their name. I would not stay at this particular Hampton Inn again. For the price, $1200 for 4 nights was way too much for this hotel. Hiltons....do better.

Great area many food choices and Walmart and Kohls all in same lot right behind hotel. Many gas stations to also choose from. Went to NASCAR races in Charlotte 15 minutes up the road!

The room was clean not enough drawers in the room no phone in room for 2days I reported it immediately to front desk she wrote it down did nothing. Other than that it’s quite good for a quick trip 24 hour coffee in the lobby and buffet breakfast

Price of room was high enough. Front desk staff -great. Breakfast lady-excellent. Room-clean -needs the trim on the baseboard cemented down -left side wall when you walk inside. Provided local Resturant options. **would let people know one of these Restaurants are gluten free. I’m sure they would appreciate knowing it. It had good Mexican food and very close to hotel.

Exceptional

It was just ok

The hotel was clean. It is an older facility and as clean as possible. The breakfast area is small and dated. The pool was featured on the website but there was no mention that it wasn't currently open. The pool area, visible from the breakfast area revealed an empty pool and an unkept pool area. The bathroom faucet was very loose. I reported that and a work order was entered. There were no sugar free condiment options for the breakfast (and I did ask). Diabetics, be aware and bring your own. I have stayed at other Hilton facilities where sugar free syrup, etc, was available. I was charged 110.97 for my security deposit for 2 nights and refunded 100.00. I called and the extra was for 2 nights parking. That wasn't mentioned anywhere. What am I supposed to do? Walk in on foot? Overall, an acceptable stay, but not what I would expect from a Hilton facility.

Smelled weird and seemed very humid in the rooms

Smelled weird and seemed very humid in the rooms

The hotel is in a great location right off the highway. The staff were very attentive and helpful. The room was clean. Our room was up against the ice machine so you heard it making noise all night. Got used to it, didn’t keep us up but it could have been on a different wall to avoid that. Breakfast was included and had a variety of foods. But the hot food wasn’t that great. Good bagels and yogurt. Plenty of parking but didn’t realize there was a parking fee for every day we were there. When booking the room I didn’t remember that $5 charge daily. It is one of the better hotels in Kannapolis so we might end up staying there again.

Very good

King bed was super comfortable, room was clean and smelled good. Buffet breakfast was very good. Overall, a very nice hotel with smiling, helpful ladies at the front desk.

Superb

The cleanliness of my room and the hallway. Breakfast was great. The day of checkout the lady at the front counter was very helpful in understanding the issue I had with the rate of my room through booking.com and what I was charged when I checked in. While Checking in front desk informed that the rate I had was not showing the rate from booking.com, I even showed him my confirmation email from booking and he told me that I could not check in unless I paid the rate that was in Hampton Inn’s system. I felt like he didn’t want to listen or bothered when I even showed him my confirmation email.

The cleanliness of my room and the hallway. Breakfast was great. The day of checkout the lady at the front counter was very helpful in understanding the issue I had with the rate of my room through booking.com and what I was charged when I checked in. While Checking in front desk informed that the rate I had was not showing the rate from booking.com, I even showed him my confirmation email from booking and he told me that I could not check in unless I paid the rate that was in Hampton Inn’s system. I felt like he didn’t want to listen or bothered when I even showed him my confirmation email.

Superb

Location was good for my purposes and the staff was very friendly furniture and carpet good use a replacement

Location was good for my purposes and the staff was very friendly furniture and carpet good use a replacement

Very comfortable

Any staff person we saw was friendly and quickly accommodating. The handicapped parking and entrance were well laid out, the room was spacious.

Yes

older facility…. Breakfast was good - the staff are very pleasant and helpful

Hotel is fine. Would stay again. Staff wasn’t unfriendly but definitely not professional. They would sit behind the desk talking on their personal cell phones or to eachother and ignore us while we stood there waiting for someone to help until they decided they were done and ready to help.

The hotel property, beds and furnishing are old and quite worn. I recommend that Hilton shut this property down for a complete revitalization.

The room had an odd smell. The room and bathroom were small/tight. And needed some TLC. Beds were comfortable, room was clean

Staff was very friendly and helpful.

Beds were very comfortable. We were given drinks (water and soda with a snack) upon arrival. Room was comfortable. There was plenty of room for my friend and I. There was no outlet very close to full size mirror in room. The breakfast was disappointing. Eggs had peppers and I can't eat peppers. The seat I sat in had absolutely not pad - I was sitting directly on a two by four. Shower did make a funny noise when water ran.

Beds were very comfortable. We were given drinks (water and soda with a snack) upon arrival. Room was comfortable. There was plenty of room for my friend and I. There was no outlet very close to full size mirror in room. The breakfast was disappointing. Eggs had peppers and I can't eat peppers. The seat I sat in had absolutely not pad - I was sitting directly on a two by four. Shower did make a funny noise when water ran.

Staff was very nice. The breakfast was good and the bed was comfortable. The shower was nice and hot and the room was very clean. One thing to improve on would be instructions on how to operate the in room coffee machine.

Very good

Everything!!!

Clean room. Friendly staff.

Clean room, very nice staff

Didn't get experience anything long enough to like anything i didn't like the fact that my room had bed bugs. I didn't like the fact that i was still charged for the room and waiting on my refund. I didn't like the fact that i was told i would also get reward point for my inconvenience of this any have yet to receive reward points.

Didn't get experience anything long enough to like anything i didn't like the fact that my room had bed bugs. I didn't like the fact that i was still charged for the room and waiting on my refund. I didn't like the fact that i was told i would also get reward point for my inconvenience of this any have yet to receive reward points.

Great staff. Welcoming and very kind.

Exceptional

Aditya was less than other Hampton I stay in but was sufficient Iwassuprisedthat I was charged for parking , it was take off when I asked about charge

Aditya was less than other Hampton I stay in but was sufficient Iwassuprisedthat I was charged for parking , it was take off when I asked about charge

Everything!!!

Clean rooms/common areas. Fantastic breakfast. Courteous staff

My stay was good and the staff were very helpful!

Great hotel. Close to everything and pet friendly. Also for the money you can’t beat it.

KariSnne was invaluable!!!

The only miss was the fact that someone stole a hat from our truck…a Stetson. My favorite one.

Clean room.

I love the Hampton Inn Concord. Kari Anne at the desk was wonderful. The guests in front of me were being difficult and she handled them with grace. I appreciate her professionalism. She's the best!

Great service. Clean room

Staff was very helpful and friendly. The beds were comfortable, easy access to highway! We enjoyed having a microwave and mini fridge in our room.

Staff was very courteous. Only complaint is they charge $5 parking.

Fresh breakfast and friendly staff

Nice hotel in a very good location for my visit to family in the area, with quick check-in and friendly staff.

Staff team was personable and helpful!!

We enjoyed our stay at Hampton Inn. The front check in clerk was very friendly and helpful. We came in around Christmas time and Kannapolis happened to be having their Christmas parade that night. She’s not only told us about it, she also printed out a map with the address and directions and best places for parking. The room was very clean and smelt very good. I would definitely recommend staying here!

Amenities,

Uninformed water cutoff from 9am before check in

Staff was courteous

Easy check in, courteous staff, nice room

Long time Hilton Honors member and Regular business traveler. Stayed at this location 3 times this year, because of location for the work I have to preform, I thought that maybe the first stay was crappy because of time of year (July near Race weekend), but after this weekend I will avoid this location like a person on fire to a tank of gasoline. They charge a fee for parking even though they have ample parking, the cleanliness is sub par, the front desk person (Not Sure if male or female) was condescending, and had a attitude. I assume they are busy because of the close proximity to the high way, FIND ANOTHER PLACE TO STAY, IS MY RECOMMENDATION!!!!

Room was horrible.

No hot water

Staff was friendly, amenities great, rooms could have been cleaner (walls) but were stay able. Breakfast was delicious! Great free snacks available at the front desk all day.

Pollyanna couldn’t have been more friendly and efficient. The room was very clean. It took me a while to figure out that the clothes closet was behind the window curtain. For a single person that works

Parking fee. No one informed me there was a parking fee and charged me at the end of my stay. That left a bad taste in my mouth.

I'm a regular at this property. I love the location. The staff is always friendly.

Awesome staff and place to stay

10/10

Room needed updating. Carpet, furniture, shower all needed work. Furniture in lounge area needs replacing.

Run down, outdated hotel. Staff was very nice.

I stay here regularly for work. Nice and comfortable. Staff is always nice

Couldn’t take part in the breakfast because of a very large group of people (at least 40 or more) that took up the entire area and were rude and obnoxious. They made a huge mess and completely wiped out all the food and drink.

I love the area, very quiet and friendly staff

When checking in we were told plumbing was done and possible dirty water… the issue was the water was clear but the hot water was scalding burning my wife’s hands. I advised the front desk and they were very casual about it stating they would notify appropriate persons. Toilet was vey low to floor as well. Beds were extremely soft and sagging. TV was old and picture had continuous light in center. At breakfast, ants crawling on our table. Best part of trip was the coffee. Nicest person there was cleaning employee I spoke with on elevator.

Overall it was good but I wasn’t happy they had hot water issues you got to run the water 30 mins for it to get hot I really could’ve just stayed home in that case I just want half my money back or something on the stay

We stayed for two days and didn't have hot water.

Lobby is nice. Front desk is friendly. The rooms could use some updating. Shower was in rough shape. Lots of caulk and patches.

Very convenient and staff was incredibly friendly.

Nice location which was clean and easily accessible. Great staff.

Room was nice

I love this area it's quiet and away from the hustle and bustle of Charlotte

I love this hotel because it's always quiet and it's right outside all of the Charlotte traffic and there is a Walmart nearby . The staff is always friendly and courteous

Good place

The staff was super over the top friendly! The hotel itself felt outdated and older, but it worked for what I needed. Zero Ubers in the area and food choices were very limited.

Rooms need updating in lighter colors

When you walk into the bathroom and see a giant hairball in the shower - it’s a turnoff. Also the towel rack was coming out of the wall as well as the shower curtain holder. Bed was comfortable, sheets appeared clean - only super positive was constant coffee available in the lobby and great location off the highway.

Love the staff

I was surprised by the charge for parking. It wasn't very much but it was a surprise.

The curtains were torn, the cabinet door was broken, The room was not in good order.

Hotel was nice, check in was pleasant, coffee all day and the room was clean and comfortable. Breakfast was good but the area needed a better wipe-down. Plenty around for restaurant options.

The clerk was lazy, didn’t want to assist with anything. We drove five hours to check into a room unpack and go get our shower. The toilet is filled with feces! They had one option and it was not big enough for our party. We had to locate another hotel entirely and pay out of pocket with no apologies. Coinciding with an almost adamant refusal to assist in getting my funds back, for the room. He ended up helping. We got lucky and found a room at the last minute but we didn’t get rewards from it as we always stay Marriott or Hilton. Never in my life have I seen a toilet that “passed inspection” yet have explosive Diahrrea “caked” to the inside. My daughter almost sat on that disgusting thing!! Would never recommend to anyone to stay there. EVER!

Nice hotel

Wonderful staff, will stay again in the future!!

Everything was great

The bathroom towel rack needed repair and door hinges on TV stand would not close.

The room was overall clean, there was either mold or dust above the bathroom door. They have the refillable bottles of hygiene products and our lotion bottle was empty. There is no hand soap in the bathroom which I found disturbing. On a positive note, Jacob at check in was super friendly and accommodating.

We had to extend our stay an additional day and requested it at check-in. Foune ourselves locked out of the room because Front Desk (Josh) neglected to inform us that we would need to re-check in the next day. As a result, we were locked us out of the room.

I usually do not give reviews but this one needs to be read. This place is filthy. And the price they charged is outrageous for the quality of the hotel. Toilet clogged. AC moldy causing me severe asthma. The shower head was dirty with soap scum. The bed sheet had a dried booger on it. I cannot believe what I experienced. I booked a two night stay and checked out early the next morning because I was not going to go through another sleepless night coughing the night away. Stay away from this hotel.

There was dried blood on the stand where the tv was, the toilet kept running loudly all night and then it was clogged. And the shower kept dripping

Given the circumstances I am requesting a voucher for a free night by Hampton as the room was not used and these were stressful circumstances.

The room was nice but the white comforter was dirty, there was a pink spot and other dirt on it. I unfolded a towel and a dead bug was folded in the towel. I took a picture of it. And there was hair on the bathroom floor.

My room sooo very dirty had to clean my.own room at 11:00pm when i got there with my 2 kids...Will NEVER stay there again

The place was fine, it was clean and staff was friendly. But after staying there I got a charge for $5.48 on my incidentals card. When I called they said it was a parking fee. Well they never said anything about a parking fee when I arrived. Why would this be charged to my incidental card? How do they know I even parked in the lot? They didn’t ask for any car information. This is a huge scam and is probably illegally. I was able to get a refund. But I will be contacting the BBB to file a complaint. It seems like a huge scam to steal $5 from everyone who stays there. I won’t ever be staying there again because of it.

Beds comfy

Very marginal. Definitely not worth the price. Old old rooms. Bathroom sink did not drain, no vent fan in the bathroom. Air-conditioning marginal.

Would not recommend way overpriced for the quality of the room and hotel.

We received no bedding for the pull out sofa even though we had 3 adults booked in room. Only received towels once and had to ask and just gave us two towels for 3 adults. We were there for 3 days and nights. Ask for extra pillows as the pillows are worthless we were told couldn’t get any extra. For the quality of the hotel it is way overpriced. Would not recommend to anyone.

Great

Prior to selecting this hotel, I looked for comparable places that met our needs and read the reviews. Honestly, based on the reviews, I expected much better. I felt that the staff that I interacted with were caring and polite. However, the cleanliness and maintenance needed a bit of attention. There were a lot of customers staying at this hotel, no special event. I heard a couple of similar concerns to ours. With the amount of customers, I would think management/ owners could invest in some updates and upgrades that will make a much more pleasant experience for all, especially at that price point.

There was a moldy smell that I didn’t enjoy

Didn’t meet my expectation for a Hampton. I stay at Hamptons because I generally find consistent quality for cleanliness, breakfast, facility and staff. This Hampton was not clean; needed remodeling, staff used profanity in first floor Housekeeping room, typically Hamptons have golden raisins and sliced almonds for oatmeal which they didn’t. Ceiling tiles missing at entrance, trash in planters, light in room was leaning, tile grout kind of gross and even the cookies were not good. Sorry, it’s just wasn’t as good as typical Hampton Inns.

Close to dining options

Not bad but house keepers were not on point.

Breakfast was just so-so. The outside pool water was green...ugh. Staff was great, kind and made you feel welcomed.

If I would of been notified, I would of stayed somewhere else.

The hotel is older and in need of some updating. The bathroom and shower had a smell, and it just wasn’t up to normal standards for Hampton Inn. The pool was closed, and overall, I would not choose to stay at again.

See above.

The breakfast was really good. All of the feont desk staff were very friendly.

nice stay

Free Breakfast was very good with lots of choices. Eggs, Bacon, potatoes, cereal, yogurt, oatmeal, Bagels, toast, and more

Very easy check in. Rooms were clean and comfortable. Very pleased with our stay.

No hot water

The breakfast

Clean comfortable room. They could improve on the breakfast.

Hotel was fine. Rated low because of hidden parking fees and charged and held deposit for incidentals for a week.

Please advise staff to take the masks off. It’s 2024 and really obnoxious, especially when they wear it on their chin…defeating any purpose of wearing it. Do you have sick people checking in guests? Room 215 Good floor with great access to things. Room was mediocre and the sink barely drained. The bathroom has no exhaust fan. Again, it’s 2024-get with the times. For $150 for a king room, this isn’t worth it. A fair price for this place would be $85 tops. Location is extremely convenient right off 85 so that was good. Nearby places to eat and shop.

Great place to stay. I had to stay in the area due to a family members hospital stay in the area and this place was convenient and clean!

Bathroom needs to be updated. Tile cracked and caulk around bottom of tub missing.

Ok

Good stay

Great place

Rooms are smaller than other Hampton Inns Ive stayed in. Beds are comfy. Bathrooms small, but nice. Breakfast good. Mybonlyncomplaint is that they charge a parking lot recovery fee. Ridiculous. Its themanagement company...not Hilton. $4/night! And I got 2 rooms and was charged for both rooms, so it has NOTHING to donwith you having a car. Insane! None of the staff likes it either, but they have to. I wont stay here again unless they get rid of that.

Property needs remodel. Staff friendly.

Excellent stay.

Was not what we were expecting with the rating this hotel had. The room was a bit tight, smaller than a typical hotel room. No closet just a rack along the wall covered by a curtain. Dirty blanket, had stains, so removed it off the bed. In the bathroom, Tub plug left on the soap rack and the toilet overflowed. Not a great experience. The staff was resonanly nice and helpful, just took over an hour to have the toilet addressed. Glad it was just an overnight stay. Probably not going to stay at an Hampton Inn again.

Good

All good.

Staff member during check in was not friendly or accommodating

The hotel was a $130 quality hotel, with a $175 dollar price tag. Very disappointing.

it was also aggravating to have an $8.28 "Parking Recapture Fee" tacked onto our bill unexpectedly. Otherwise, this hotel was fine and convenient for our trip.

As i received my room key, i opened the door to my room and it was occupied by someone else. I returned to the front desk and they gave me a key to another room that was unoccupied.

The bathroom tub had visible mold/mildew. The mattress was terrible. This is the worse Hampton inn I have stayed in. And I like Hampton Inn.

Horrible

Friends stayed there and we all said that same -the bed was uncomfortable. The carpets in my room felt dirty and the room smelled of cigarettes. On check-in, the clerk came from behind the desk-eating something. She kept chewing and talking. It was less than professional.

The hotel rep was very helpful and courteous. Went out of his way to try to help. The problem was fully Expedia's problem. Next time I intend to book directly with the hotel and skip Expedia, even if it costs me more.

Bathroom was out dated. Everything can be heard from the hallway.

Walking distance to a Cracker Barrel. McDonalds right down the street. Right off the interstate.

I reserved a room with a king and sofa bed. Was given a king room. Was told the sofa bed room was unavailable. When we entered the room. There was trash on the floor. A straw and torn bits of paper. I asked the staff to remove the straw as I didn't want to touch it myself. I picked up the paper and threw them away. The tables in the eating area were dirty. They needed to be cleaned after each use..

Room was dirty in spots. I had to use wipes to clean several surfaces. Shower was a little dirty as well.

Please post the dog fee so when travelers get to the hotel they’re not surprised that the pet fee per night is as much as the room rate in some cases!

The staff: I spent my entire breakfast listening to front desk person read guest reviews aloud the proceed to trash talk the reviews. This was followed with an encore of guest-bashing chatter with a coworker. At one point going so far as to say, “this woman complained about the pool not being open and I was like ‘the pool isn’t part of the cost, it is a bonus.’” This particular front desk clerk obviously lost sight of the fact that the people she was bashing are guests” and should be treated with respect and courtesy. And on the subject of breakfast: It was below or even for a free hotel breakfast. Coffee was cold. Food was cold. Milk, oddly enough, was not. Which might be why I was sick for most of the day afterward. I will not be staying at this location again and will be sure to let friends and family to go the few extra miles to another facility.

Met needs and expectations.

The property was clean and the staff was friendly.

Kind staff. Checked us in early. Breakfast staff helped my wife who's gluten free figure out what she could eat. Lots of eating options nearby. Located close to highway.

Was a nice place and we got what we paid for. The price was a little higher than we would have liked for a normal run in the mill place but we knew that up front.

Rock fire place

The room and bathroom were clean. The coffee maker was missing a piece and I forgot to mention that to the front desk.

Hallway noise was bothersome

the property was clean, the staff and service very friendly

We stayed here for one night and will never again. Dirty stained pillows in the pillow cases, stained comforters and mildewed grout in the shower. Yes, I have photos. We were in the room for a couple of hours before we noticed that the room may not have been cleaned prior to our arrival. The front desk staff was apologetic and professional. She offered to move us to a different room and provided the contact information of the General Manager without me even asking. His response was to blame US for the condition of the room AND to accuse US of stealing pillow cases. This individual will not take any sort of responsibility for the condition of this property. Heed the other negative reviews about this place. They are correct. I urge anyone who has had a similar experience with this place, specifically this manager, to call Hilton Corporate headquarters. Don’t be quiet about this treatment.

I enjoyed my stay. The staff were very nice, Room was clean. I'd stay again!

Clean, comfortable and quiet

The rooms were not cleaned when asked had a huge bug in the rooms shower was not satisfactory

We had a really nice room. Very comfortable with the King size bed. We like the location because it is close to our families.

Hotel was nice but could use some upgrades. Staff was pleasant and food was good.

Nice area. Nice older hotel

Our stay was great. Quiet, clean and comfortable. Love Hampton.

Close to the races, easy access in and out.