WoodSpring Suites Columbus Southeast

Exceptional

Bad

Did not offer one Did not clean room or get clean towels between days

Good

Passable

Price I booked a non-smoking room more than a month in advance specifically because I cannot tolerate smoke exposure. However, upon arrival, I was informed that there were no non-smoking rooms available and that the only option was a smoking room. This completely defeated the purpose of reserving early and was a major failure on the hotel’s part to honor a confirmed reservation. The room I was placed in was unbearable. The smell of smoke was overwhelming, the room was poorly maintained, and I was unable to sleep because I felt like I was suffocating throughout the night. No guest should ever be forced into conditions that negatively impact their health and comfort, especially after specifically reserving a non-smoking accommodation well in advance. What made the situation even more frustrating was the way it was handled by management. I was told a non-smoking double room was available, but only if I paid an additional charge. It is completely unreasonable to expect a guest to pay more simply to receive the type of room that was originally booked and confirmed. When I requested to speak with someone above the manager, I was informed that there was “no one above her” and that the decision was final. That response was dismissive, unprofessional, and unacceptable from a customer service standpoint. Although I was eventually offered a non-smoking room for the remainder of my stay, that does not change the fact that the first night of my stay was ruined due to your hotel’s error and lack of proper resolution. I believe compensation is warranted for the inconvenience, discomfort, and poor customer service I experienced. I would appreciate a prompt response regarding how your company intends to address this matter. I hope corporate leadership takes this complaint seriously, as this experience has significantly damaged my trust in your brand.

I booked a non-smoking room more than a month in advance specifically because I cannot tolerate smoke exposure. However, upon arrival, I was informed that there were no non-smoking rooms available and that the only option was a smoking room. This completely defeated the purpose of reserving early and was a major failure on the hotel’s part to honor a confirmed reservation. The room I was placed in was unbearable. The smell of smoke was overwhelming, the room was poorly maintained, and I was unable to sleep because I felt like I was suffocating throughout the night. No guest should ever be forced into conditions that negatively impact their health and comfort, especially after specifically reserving a non-smoking accommodation well in advance. What made the situation even more frustrating was the way it was handled by management. I was told a non-smoking double room was available, but only if I paid an additional charge. It is completely unreasonable to expect a guest to pay more simply to receive the type of room that was originally booked and confirmed. When I requested to speak with someone above the manager, I was informed that there was “no one above her” and that the decision was final. That response was dismissive, unprofessional, and unacceptable from a customer service standpoint. Although I was eventually offered a non-smoking room for the remainder of my stay, that does not change the fact that the first night of my stay was ruined due to your hotel’s error and lack of proper resolution. I believe compensation is warranted for the inconvenience, discomfort, and poor customer service I experienced. I would appreciate a prompt response regarding how your company intends to address this matter. I hope corporate leadership takes this complaint seriously, as this experience has significantly damaged my trust in your brand.

Great staff. Good location, clean, nice room Lack of sound control

The facility was clean..staff and other visitors were VERY friendly. I only gave a low rating because I booked a non-smoking room ahead of time (like a month ahead) and when we got there to.check in there was only a smoking room available. We were there for my step son's graduation and were limited with time so we had to accept that room. I felt like i was suffocating in my sleep from the smell of cigarettes. The bed also moved when trying to get in it. I couldn't wait til morning to check out.

Bad

Exceptional

In can’t tell you they decided to cancel my room without me knowing until I got there

Holes are in walls and doors very outdated rooms feels very unsafe people sleeping in hall ways at all hrs of the night dogs constantly barking would never stay had I known the actual conditions of the property glass on the ground all over the place don’t advise this unless this is your last choice and then you might be better sleeping in your car

Exceptional

I like how me and my husband could get to different places with in 20mins it was a convenient Location I didn’t care for the smell it smelled like weed /smoke Didn’t care for I had to pretty much bring everything that I thought would already be there that wasn’t

Disappointing

Not a good place to stay

Stay somewhere else this place is terrible the condition of the hotel is really poor

Location Room was not clean, bathroom sink cracked! No bedside lamp, only overhead bright light. I had to go buy a lamp.

Very good