Home2 Suites by Hilton Columbus GA

The room was very nice and comfortable and the bed was like sleeping on a cloud. Amazing

The Cleanliness of the room was great. white sock clean lol. That's rare so score high marks. Furniture was modern and updated. Staff was friendly and helpful. Cost of breakfast. It was good just don 't think the value was there if you didn't want the full breakfast.

Exceptional

Exceptional

Lots of restaurants and shops within walking distance. Not far from downtown Columbus and the riverwalk

Lots of restaurants and shops within walking distance. Not far from downtown Columbus and the riverwalk

I like the size of the room, the breakfast was amazing. The place is clean, well decorated and have what people need while away from home, gym, Landry, pool, great location. I extended my stay up to 4 days instead of 3 but after the 3rd day I got locked out, I have to go to the reception to get that fixed, thank you to the gentleman that helped me that day.

I like the size of the room, the breakfast was amazing. The place is clean, well decorated and have what people need while away from home, gym, Landry, pool, great location. I extended my stay up to 4 days instead of 3 but after the 3rd day I got locked out, I have to go to the reception to get that fixed, thank you to the gentleman that helped me that day.

I enjoyed the pool area. I enjoyed how it was different foods at breakfast. Didn't feel like i was being watched every time i went in and out the hotel. The staff was fast with check in.

I enjoyed the pool area. I enjoyed how it was different foods at breakfast. Didn't feel like i was being watched every time i went in and out the hotel. The staff was fast with check in.

Very clean,staff friendly/helpful, id recommend this hotel to anyone

Everything

The only 2 things I can say positive about this property is the air conditioner worked and the price was what I expected. The pool wasn't clean (I did not use it), the "clean" towels in my room had long straight black hair in it (not mine), I asked for an extra blanket, I received an extra empty duvet cover, and the most disappointing part of the night was there was no remote to the television in my room. Someone else's name was still on the television, and it took 2 hours to get a working television in the room. the quality of the flatscreen was terrible. I had the volume up to the max and I still couldn't hear the television. I had to turn the air conditioner off to hear the television. After a long day on the road, this hotel added an additional 3 horrible hours to my day. I even asked could I get switched to another room and the staff member told me no,

The only 2 things I can say positive about this property is the air conditioner worked and the price was what I expected. The pool wasn't clean (I did not use it), the "clean" towels in my room had long straight black hair in it (not mine), I asked for an extra blanket, I received an extra empty duvet cover, and the most disappointing part of the night was there was no remote to the television in my room. Someone else's name was still on the television, and it took 2 hours to get a working television in the room. the quality of the flatscreen was terrible. I had the volume up to the max and I still couldn't hear the television. I had to turn the air conditioner off to hear the television. After a long day on the road, this hotel added an additional 3 horrible hours to my day. I even asked could I get switched to another room and the staff member told me no,

Exceptional

Exceptional

Everything Everything

Poor

Comfortable...clean....staff amazing

Comfortable...clean....staff amazing

The property is in a wonderful location that is in walking distance and not too far to walk. Staff was very assisting as well.

The hotel was very unorganized and discombobulated. Only one housekeeper who was way over worked and overwhelmed.(needs a raise) As for myself and many other guest had to wait one in a half to two hours for our room. The receptionist was apologetic but still couldn’t accommodate me.

The hotel was very unorganized and discombobulated. Only one housekeeper who was way over worked and overwhelmed.(needs a raise) As for myself and many other guest had to wait one in a half to two hours for our room. The receptionist was apologetic but still couldn’t accommodate me.

The elevator went down. Plus I’m disabled was on the 4th floor. I had to walk up n down the stairs. I’m on oxygen the desk clerk last night may a joke about my disability.

The room was great but we never got any clean washcloths and had to keep asking for coffee for room

Trash in bathroom trash can from previous customer 😔used wash cloth still in shower. No new cloths

Our room was a little beat up, but clean. Staff was exceptionally friendly

All was well

Good

We love stay in this hotel, pet-friendly, the breakfast is good, and the staff is really nice.

Great

Room was clean,comfortable,and the staff was very helpful. We were staying the night before I was to have surgery at the Jack Hughston Memorial Hospital.

Lack of greeting at check-in. Employees focused on who’s working the next morning, not guests checking in. Awakened at 10:30 pm by restaurant next door pressure washing roof. Went on for 30 minutes. Front desk should have been in their face instantly. Discovered in the morning that the shower door was hanging by a single roller and couldn’t be budged. This room should not have been in use! When the clerk asked “how was your stay?” at check-out, I replied “pretty awful”. She looked away from me although I was clearly heard and understood. Finally, had to ask to see the bill when I was told it would be emailed to me. Overall, worst stay in several years.

Clean room. Spacious and easy check in.

Everything was great especially the staff

Very clean rooms and excellent breakfast menu

Did not service room on a 4 night stay

Awesome

Clean

The form desk staff, including the general manager, were rude and unprofessional. I booked a room with two queen beds and studio two months prior to my stay. This hotel refused to honor my purchase and tried to put me a single king room. There reasoning was that “did not have to honor bookings from a third party.” The process to eventually get a comparable room for my traveling family was terrible. Once we had a room the refrigerator did not work, there was blood on the counter tops, and the TV did not work. We eventually got a remote and a new refrigerator, but they never replaced the TV or fixed the issues. The breakfast was decent but all of the “hot” food was cold and the milk was frozen solid in the cartons. I would not suggest this hotel to anyone and would caution booking on Hotels.com if there partner hotels do not want to honor their bookings.

The breakfast staff were awesome. She was extremely friendly with the children. I can’t remember her name.

This place was amazing, clean, super nice ppl, the breakfast was amazing !!

I’ve always booked this hotel and never had an issue. Always clean and comfortable.

was well greeted and checked in at the property tonight

I wanted stay one more night they told me it couldn’t be done

Trash in front of elevator was overflowing and stinky for 2 days. Our bathroom and microwave was dirty. There was trash under the sink

3 star hotel... please. More like 1 star maybe. Find another place, unless you like to pay a lot for less.

Building, room, location and staff is good. The lack of attention to the rooms readiness has gone down hill over past few years. Forgotten linens, door lock acting up, crumbs not cleaned off dining chairs, and bug problems during our stay. Overall things that just need more attention. Say it's more of a 7/10 hotel.

I didn’t stay. They sold my room. I called before I arrived. When I got there she told me they didn’t have a room for me with no recourse. Just you’re out of luck.

Nice Spot!!

I'm extremely disappointed with my recent stay at this hotel. From the outset, the experience was far below acceptable standards. The most basic amenities were missing; unbelievably, there were no towels available. I was told by the front desk that they had no clean towels (I had to go out and purchase my own.) This is simply unacceptable for any hotel that claims to offer even basic service. Adding to the unpleasantness, our room was not clean. We found dead insects in the room upon arrival, which made us question the overall cleanliness and hygiene of the hotel. This lack of cleanliness is a serious concern and made the room feel uninhabitable. Overall, my stay was highly unsatisfactory. The lack of basic amenities like towels, combined with the unsanitary condition of the room, made for a terrible experience. I would not recommend this hotel to anyone unless significant improvements are made to their service and cleanliness standards.

We were greeted by a sweet women named Mercedes and she was very nice and helpful and it was late and she was very nice which made our long trip feel much better after talking with her! The only thing we didn’t like much was breakfast. I would have hoped for fruit and juice for options for a healthier way to start but the waffles were good!

Hotel is always a nice place to stay. Clean lobby, good breakfast options, friendly staff and clean rooms.

Check in was at 4:00 pm but I had to wait over an hour plus to check because there was no room clean. Then I wasn’t accommodated to late checkout because of having to wait almost 2 hours to get checked in.

FEELING VIBRATE AS BANG HALLWAY. AS NOT GIVE WATER DRINK FOR ROOM SA SNACK FOR FREE INTO ROOM FROM CLERK

Staff was very friendly. Rooms were clean and bed was very comfortable

I have stayed at this location twice now and I love it. The room is big, the bed is comfortable and the staff is awesome. Dasia always makes sure I am comfortable and taken care of. I will stay here every time I visit Columbus.

Coroach everywhere

Most of the staff that I encountered was genuinely nice. The outdoor sitting area is very relaxing.

Spacious and clean rooms. Great customer service.

Nice , clean , friendly staff

Comfortable beds and plenty of room

Close to some things

My wife and aunt noticed the pillows had a significant amount of hair on the pillows on both beds. Which made us believe they didn’t change the bedding. Nonetheless, we opted for clean pillowcases because it was late. The following day I asked could they change the linen. The housekeeper said our room wasn’t due until Sunday. I explained we were leaving Sunday and that the bedding didn’t appear to be clean. She said ok and told me the room would be cleaned. We went out for the day and came back and to our surprise the room hadn’t been touched. The other issue was they did not have clean towels available. I seen a woman with a linen cart as I was heading upstairs. I asked for towel and she told me they were being washed. She took my room number and told me she would bring some in 20 minutes after 45 minutes my wife decided to go down to get them. They told us they could only give us two because they were limited. That was Saturday morning. Sunday morning we were told the same thing and could only have two of the big dry towels. The elevator could stand to be mopped. This wasn't a clean establishment.

The property was very clean and up to date located in a safe area. There were restaurants and retail stores in walking distance. The breakfast selection was wonderful, and I will be returning to this location again.

hotel needs some update/maintenance. stayed here twice within a month, both times the locks on the bathroom doors were broken. air barely worked this time.

Awesome

No one at the front desk took forever to check in people walking out a staff member had to come in from her house to wait on me

Walked into my room and the bed wasn't made, the pillows were sitting on the table next to the TV. The bathroom didn't look clean, there were no towels. The room looked as if the house keeper barely started then left the room as is. Front desk associate apologized any offered to make the bed but i was nice enough to do it myself. Overall... this room was below average.

Good stay

Roach in bathroom. Room not cleaned during 3 day visit despite request. Staff was friendly and generally accommodating except housekeeping.

Friendly staff and nice place to stay.

However, everyone else was very professional

Room was dirty and worn out looking . Needs updated terribly . Breakfast was a joke .

The property is worn out and not well maintained. There is a strong odor and they're using a harsh fragrance to cover the odor. Our room was dirty and unkept. We atayed but felt uncomfortable.

The property was clean, had nice decor in the lobby and room. Nice selection of breakfast and easy access to shopping centers and restaurants.

Enjoyed our stay

I love the location. The customer rep was amazing and very curious. The room was clean and comfortable.

We’ve stayed at the property before and loved it. So, we decided to book again and the stay was awesome. Beautiful, clean, the staff nice, and overall quiet and comfortable.

Door had marks on it where someone had previously broken in. Shower was broke. Staff told us to “ sleep with a bat”. Ended up leaving and went to another hotel.

Excellent customer service 👏

Will recommend to Anyone it was excellent

Bathroom pocket door would not latch. Other than that it was a great stay.

Lots of nice amenities for longer stays even grills and a small swimming pool. Very nice breakfast

The pocket doors for the bathrooms not functioning was not a great surprise. The extra potato salad in the fridge, while funny, did raise questions about the efficacy of the cleaning processes at this establishment. Overall, our stay was enjoyable, but I would try a different hotel the next time we visit Columbus.

Great location and hotel layout. Love the brand.

Convenient

The day on my leaving, the reception was so unfriendly. I did not want to ask any more questions.

Very clean

Traveling through - safe, clean, no problems

Staff were extremely friendly, room was awesome.

Thank you, The Parker Family

I had an awful allergy attack and my nose swole up to where I couldn’t breathe.

Very convenient to shopping & dining

We had never stayed at a Home 2 Suite before, but plan on doing so in the future! The staff worked overtime to help us, the kitchen was wonderful and SO quiet! We loved it, thank you!

Happy we chose this hotel. The staff was very friendly and helpful. The room clean and comfortable.

The hotel is great (as Home2 Suites usually are), but the personnel were just awesome! Kind, polite and friendly. Definitely going back!

The staff was very friendly and helpful. There was a beeping noise that came on every night of my staying that was a bit annoying but other than that my stay was very pleasant.

Dirty, noisy, limited supplies in room, don't get whats announced

Well when I got there at almost 4pm they didn’t have any rooms available and check-in was at 3pm. And there was a stain on the pillow case but other than that the room was very nice in a wonderful location. And the guy that checked me in was nice.

It like the spaciousness of the room. Nice place. I did not like the strong smell of Lysol. My allergies kick in with that smell.

Enjoyed the property

Friendly and very clean.

Good

Excellent location for resources we needed. Very welcoming and friendly staff. Had a slight issue with the wrong room that we booked but within 5 minutes the issue was resolved and we were moved into the correct room

I booked a 2 day stay for my Son's Basic training graduation. It was 12 miles from the base, and easily accessible to all the restaurants and activities. It is walking distance to a skating rink, movie theater and a family fun center. I could see it out my hotel window. We stayed in a room with 2 queen beds and a pull out sofa.The room was an extended stay room with all the kitchen amenities you needed except a stove. The room was clean. The beds slept fine, even the pull out couch was comfortable. The bathroom was clean and they even had shower gel and shampoo on the shower wall for you to use.The breakfast was great. They had a great selection of breakfast items. The lighting in the parking lot was excellent. They served breakfast from 6am to 10am. There was a car dealership right next to it. I felt safe about my car not being broken into. The staff was friendly and accommodated all of my requests. I even asked them if I could have an extended check out time and they extended for another hour. I plan to stay here again in 3 months when my Son graduates from AIT school. I would recommend this hotel to anyone.

Enjoyed my stay

The hotel's lobby smelled terrible upon walk in (as if someone had left dirty diapers overnight). The tables appeared dirty as well. The trashcans near the elevators were overflowing. Once the elevators opened on my floor there was yet another overflowing trashcan with trash and some sort of liquid surrounding it. The room was ok but I doubted the cleanliness of it after what I walked through to get to it. I didn't think that this was an old property and tend to love the Hilton brand but this was just bad.

Awesome!

I loved the room, es[ecially the shower instead of a tub. The kitchen area was wonderful. The hotel was verty clean and the staff was exceptional.

Everything was great except our room had a wooden sliding door for the bathroom. First of all, who thinks that’s a good idea???? Secondly the door when you try to close and lock it doesn’t line up with the latch on door jamb. We had to have someone hold the door from sliding open every time someone went in the bathroom. Very, very frustrating!!! I told the front desk about it after the first night we were there but nothing was done. This is an issue that had to be that way for a long time. Why wasn’t it addressed??? The General Manager sent me a request for a review of our stay and I told her about this issue. I never got a response from her. So simple to fix this frustrating issue but all it takes is someone to care enough.

One of the bathroom doors had some type of metal plate instead of a doorknob. You had to adjust the “plate” just right for the door to remain closed. Was some annoying.

The small parking lot,and the bed was hard and the pillow was to soft.The sheets was dirty a little bit.I didn't like that it was pet friendly moreover barking too loud.

It was very clean.

Great place, would stay again. Very clean, hotel staff was friendly. Only problem was the bathroom door. It was a pocket door and had no latch to close it. It would just drift open unless we wedged the cardboard soap box under it everytime you used the bathroom. We were told it could not be fixed. Other than that, it was great.

I like this stuff the young lady that checked me in was a Very extremely Nice person And helpful The room was very nice And clean

Really nice staff, great clean smell in the rooms

Very comfortable and affordable!

The front desk staff was very friendly. The pool area & fire pit area we’re much less than expected based on property pictures.

TV didnt work, as the picture was totally out, the young lady working front desk came up to see if theres something she could do, nope it was blown. So she moved us to another room. Staff, very friendly & kind. Comfy bed, great shower, comfy sitting area in suite.

The service and the rooms are beyond my expectations for the overall pricing. I will definitely look for one of your hotels on my next vacation

Check-in front girl was helpful and awesome. May 28 6 pm shift.

Clean, super friendly staff and wonderful breakfast spread!

Great , clean place

I love the hotel, the room was clean and to big, the amenities were good (refrigerator, microwave, washing machine) and the location it was to good, waking distance to the movie theater, fast food, supermarket, etc ), and about 20 minutes to the Fort Benning military base

Very pleased with the success of my stay at Home2

The staff was both friendly and helpful

My stay was nice and comfortable.

Good stay and clean

We had made this reservation to get out of a hotel that we previously had a reservation for. The rooms size and amenities won us over and will be staying at other Home2 Suites.

I like that the room was big. It was really a good size.

Very nice

Great place very clean and quiet.

Clean, quiet with good breakfast. Very friendly.

Clean, dog friendly, responsive!

Check in time was 3pm. Room was not ready. Was told they were short staffed & to return in 15-30 minutes. Returned at 4pm. Room still was not ready. Waited at the front desk 45 minutes for them to find me a room. I was given room keys but told again that I needed to give them another 15-20 minutes to finish the room. I was given a discount on the room from $133 to $109. We left to go eat. We returned around 6:45. The room was finally done. Upon arrival, we notice that the pocket door for the bathroom did not close or lock!!! Since we had only 15 minutes to leave due to our ticket time at Callaway Gardens, I did not notify staff. We returned to the hotel between 11:30 & midnight. Since we were tired, we just wanted to go to bed. My son went to get a shower. When he came out, he said that there was no hot water. That the water was barely luke warm. Since, I was almost asleep, I didn’t get up to check it out assuming that he must have done something wrong. But when I got up the next morning, I tied the shore & NO hot water!!! Needless to say at this point I was pretty upset!!! I dressed without a shower!!! We loaded up our belongings & upon checkout I told the staff at the front desk about the pocket door & the no hot water. They acted like they had no idea and did not care. They made NO attempt to make the situation right. Totally disgusted I left for home!!!

The place was great and location couldn’t be any better! Definitely coming back soon!

The Hotel will be a great place to stay once renovations are complete. Unfortunately for us, we arrived at our room late and when we realized that the fixtures needed to make the bathroom door stay closed were missing, there was no one available with maintenance to make the repairs. Because we booked through Expedia, the Hotel indicated they were unable to adjust the rate or make any other accommodations for us.

When I booked the room it said two queen rooms but they were full size beds and not queen. The stay included free breakfast but the hotel clerk didn’t refill the food and we were there early. I was not happy at all with that. I asked for more coffee creamer she said they didn’t have any then we almost most walked out and then she refills them after having a long conversation with another employee. Wasn’t happy with that.

Such a nice property and staff