Comfort Suites Columbus State University Area

Pleasant

Bad

So we got there, and was told the hotel IS UNDER MAINTENANCE, lmao. You would think that we would be greeted and welcomed more or let alone notify us before hand like a month prior before our departure that the property is under construction so we wouldn’t not have drove all the way from Atlanta just to be told it’s not stable. I keep trying to get my refund back but I still have not receive it because the hotel.com staff says they want “confirmation” that we did not stay there lol. Like this is not right, so if anyone ever travels with hotels.com or with any third party I do not recommend this hotel. Comfort Suites University is a no go!

I reserved two rooms and received confirmation only to drive 9 hrs and find out the hotel is getting remodeled and there's no rooms avaliable.

Nothing Everything

Exceptional

Did not stay Our reservation was cancelled due to a flooding issue

The employee, AJ, was informative and very nice. That the hotel was closed for renovations and I wasn't informed by booking and didn't find out until I arrived at the hotel for check in.

That the hotel was closed for renovations and I wasn't informed by booking and didn't find out until I arrived at the hotel for check in.

It was closed, under renovation. I got no notice of this from Booking.

It was closed, under renovation. I got no notice of this from Booking.

Nothing Everything they cancelled on us didn’t tell us until we were there pretended to set up us staying at another place and then straight cancelled with booking saying they couldn’t help us find other accommodations

Nothing Everything they cancelled on us didn’t tell us until we were there pretended to set up us staying at another place and then straight cancelled with booking saying they couldn’t help us find other accommodations

Bad

Passable

Nothing Everything

Exceptional

Did not stay Our reservation was cancelled due to a flooding issue

Friendly staff N/a

Friendly staff N/a

Exceptional

Pleasant

The staff were friendly and the location was good. We ended up moving to another property because the building was flooded.

The hide-a-bed and couch need to be replaced...very old and dingy and the mattress was stained alot and didn't have sheets or a blanket for it so we pulled off one of ours to put over the couch and a blanket from other bed

The staff were friendly and the location was good. We ended up moving to another property because the building was flooded.

It was a wonderful stay overall!! Good sleep and breakfast was great!! Clean room and friendly staff!! The hide-a-bed and couch need to be replaced...very old and dingy and the mattress was stained alot and didn't have sheets or a blanket for it so we pulled off one of ours to put over the couch and a blanket from other bed

The pipes busted 2 days into our stay. All of our personal belongings were soaked. We were forced to evacuate and find a another hotel. We were told we would have a full refund but it hasn't come yet. It was a nightmare.

Staff are so sweet! Room was spacious. Breakfast needs a little help.

WiFi down for 2 weeks straight

The pool wasn’t opened to the customers but the owner family swim the entire weekend. The hot tub was on of the main reasons I booked. So that’s the only negative thing.

It out the way and private Looks like it needs a upgrade new paint cleaner bathroom

N/A My booking was unexpectedly cancelled.

Staff was great and nice. 1st room had a broken couch, so they kindly moved us, not big deal. 2nd room had broken bathroom fan and broken shower curtain. I didn't want to move again, so didn't even call the desk. I think the rooms should be inspected for this basic handyman stuff. But again, the staff themselves were great.

Staff was great and nice. 1st room had a broken couch, so they kindly moved us, not big deal. 2nd room had broken bathroom fan and broken shower curtain. I didn't want to move again, so didn't even call the desk. I think the rooms should be inspected for this basic handyman stuff. But again, the staff themselves were great.

Great staff.

Noise everywhere, they claimed their were moving ac unit. The hall way door would slam when maintenance used it. Owner said it needed to fixed.

Noise everywhere, they claimed their were moving ac unit. The hall way door would slam when maintenance used it. Owner said it needed to fixed.

When I checked in the girl was nice but you could definitely tell she didn’t want to be there. The whole hotel smelt like bud, and during the night multiple people were knocking on other people’s doors, and the person across the hall from us left their room at least 6 times between 1am-6am and would slam their door every time. The elevator feels like it’s going to break any minute and the place overall just felt sketchy. If my partner and I hadn’t made plans the following day in town we discussed leaving at 4am because we just felt unsafe. We ended up putting the desk chair in front of our door. If you carry definitely bring it. We didn’t because we went to a sporting event but we wish we would’ve brought ours. The comforter was stained, pull out couch was broken and the pillows on the bed were decorative pillows you’d put on a couch. The bathroom floor was slimy. We will definitely not stay here again.

When I checked in the girl was nice but you could definitely tell she didn’t want to be there. The whole hotel smelt like bud, and during the night multiple people were knocking on other people’s doors, and the person across the hall from us left their room at least 6 times between 1am-6am and would slam their door every time. The elevator feels like it’s going to break any minute and the place overall just felt sketchy. If my partner and I hadn’t made plans the following day in town we discussed leaving at 4am because we just felt unsafe. We ended up putting the desk chair in front of our door. If you carry definitely bring it. We didn’t because we went to a sporting event but we wish we would’ve brought ours. The comforter was stained, pull out couch was broken and the pillows on the bed were decorative pillows you’d put on a couch. The bathroom floor was slimy. We will definitely not stay here again.

The location is sketchy and noisy. It smelled like weed when I checked in, this was after she got off her phone. The key card stopped working and we had to wait to get a new one. The breakfast was ok, but limited. Housekeeping knocked on the door at 1050 and asked if we were checking out and I told he yes we were packing up. Ten minutes later someone else knocked on the door asking the same thing. I was angry at this point, this one was at least friendly. When we went to check out no one was at the desk, we left.

Even though the staff was very apologetic the hotel unfortunately is not very clean Unfortunately we encountered rooms that smelled like smoke, dirty floors, cockroaches, and bedbugs. Was brought to hotels attention and was refunded.

Even though the staff was very apologetic the hotel unfortunately is not very clean Unfortunately we encountered rooms that smelled like smoke, dirty floors, cockroaches, and bedbugs. Was brought to hotels attention and was refunded.

The condition of the room was okay, but not good. When you walk off the elevator the carpet was stained and dirty and overall housekeeping was lacking. I had Ukrainian guests with me and I would not want to bring anyone back to this hotel.

The condition of the room was okay, but not good. When you walk off the elevator the carpet was stained and dirty and overall housekeeping was lacking. I had Ukrainian guests with me and I would not want to bring anyone back to this hotel.

Everything was great

Everything was great

TV didn't work correctly. Shower water was not hot. Breakfast ran out of eggs. Juice machine broke. No waffle mix. Overall bad experience

Nice and clean Nothing Everything was great

Breakfast was good TV was no good at first had a hard time

Clean friendly staff

the room was HOT, had a smell, very old looking rooms. definitely needs a upgrade.

Free breakfast. Vent in the bathroom sounded like an elephant when the switch was hit. The ac unit has lots of mold in it. One of the comforters on one of the beds had mold in the corner.

Nothing even looked clean. Trash on the hallway floor on 2nd floor. Card wouldnt work on the door, the battery was dead. Changed rooms. The front desk people were nice. The carpect was old and nasty looking. The breakfast area was awful! The floor was sticky, the waffle iron didnt work. You had to hold the front of the juice fountain closed in order to get juice. Place was terrible! I made 2 trips there, first and last!

Nothing even looked clean. Trash on the hallway floor on 2nd floor. Card wouldnt work on the door, the battery was dead. Changed rooms. The front desk people were nice. The carpect was old and nasty looking. The breakfast area was awful! The floor was sticky, the waffle iron didnt work. You had to hold the front of the juice fountain closed in order to get juice. Place was terrible! I made 2 trips there, first and last!

Nothing It’s super dirty

room and lobby had a bad smell and the sofa bed was covered in dust and hair -- could not use it. breakfast was not good -- not well maintained.

room and lobby had a bad smell and the sofa bed was covered in dust and hair -- could not use it. breakfast was not good -- not well maintained.

Close to my destination.. It was loud and not cleanest building and the shower water was lukewarm so I couldn’t take a nice hot shower

Okay. Not worth it. Property is very outdated and in need of repairs. Our room came equipped with 4 huge beetle type bugs that were on the walls near the ceiling. We informed the front desk and asked if they would spray/remove them. They offered to move us but we were on our way out so we asked if they could just kill them and remove them. When we returned many hours later the bugs were still in place. They never moved so I presume they were dead; but still made me question the cleanliness of things. Bathroom door never closed and there was a broken hanger in the closet. Overall not the worst place I’ve ever stayed in, but pretty close.

Okay. Not worth it. Property is very outdated and in need of repairs. Our room came equipped with 4 huge beetle type bugs that were on the walls near the ceiling. We informed the front desk and asked if they would spray/remove them. They offered to move us but we were on our way out so we asked if they could just kill them and remove them. When we returned many hours later the bugs were still in place. They never moved so I presume they were dead; but still made me question the cleanliness of things. Bathroom door never closed and there was a broken hanger in the closet. Overall not the worst place I’ve ever stayed in, but pretty close.

The bathroom shower rod was falling off. You can tellit has been moved or replaced numerous times. We vould hest the people in the next room

The bathroom shower rod was falling off. You can tellit has been moved or replaced numerous times. We vould hest the people in the next room

It was okay

It was okay

The room was dirty ,

The room was dirty ,

Staff was friendly, room was clean but worn , the hotel was extremely convient for everywhere we went.

Staff was friendly, room was clean but worn , the hotel was extremely convient for everywhere we went.

Clean rooms, staff was friendly, hotel is conveniently located and good prices.

Clean rooms, staff was friendly, hotel is conveniently located and good prices.

There were 3 bugs/roaches in my ceiling. I call the manager to show she saw and never came back with a response. They never change the room. I have a video that i can share

There were 3 bugs/roaches in my ceiling. I call the manager to show she saw and never came back with a response. They never change the room. I have a video that i can share

No complaints. Room was nice and clean. Smelled fresh. Service was great. I enjoyed my stay.

No complaints. Room was nice and clean. Smelled fresh. Service was great. I enjoyed my stay.

Definitely agree with everyone else. Rooms have a cigarette moldy smell to it. Roaches were everywhere all vents and ac were filthy. Staff was friendly but this is definitely a last resort type of situation would not recommend.

Definitely agree with everyone else. Rooms have a cigarette moldy smell to it. Roaches were everywhere all vents and ac were filthy. Staff was friendly but this is definitely a last resort type of situation would not recommend.

The bathroom had a lot of hair in the tub. It was disgusting.

The bathroom had a lot of hair in the tub. It was disgusting.

The best hotel that i visit right here in Columbus

The best hotel that i visit right here in Columbus

It was ok, if you just need a place for the night. Rooms were worn but clean. If you have kids that really want a pool it is closed and by the looks of things it has been closed for awhile.

It was ok, if you just need a place for the night. Rooms were worn but clean. If you have kids that really want a pool it is closed and by the looks of things it has been closed for awhile.

The hotel is very dated and the carpet is very very dated, the room was clean and comfortable but dated

The hotel is very dated and the carpet is very very dated, the room was clean and comfortable but dated

Although it was a busy week and fully booked. Staffing was kind enough to accommodate our big family. Very polite and helpful. Rooms were clean and comfortable.

Although it was a busy week and fully booked. Staffing was kind enough to accommodate our big family. Very polite and helpful. Rooms were clean and comfortable.

Nice

Nice

.

.

Dirty and tv didnt work

Dirty and tv didnt work

Asia is very friendly and had us checked in fast!!

Asia is very friendly and had us checked in fast!!

The property smelled horrible. The only thing good were the towels. The staff was very nice but I would never go back or recommend to anyone.

The property smelled horrible. The only thing good were the towels. The staff was very nice but I would never go back or recommend to anyone.

The ceiling is leaking in my room

The ceiling is leaking in my room

Carpets were dirty, window cracked in the room we were in, sign for ice machine but it had been moved.

Carpets were dirty, window cracked in the room we were in, sign for ice machine but it had been moved.

This property needs a complete renovation and upgrades.

This property needs a complete renovation and upgrades.

For the cost its 10/10

For the cost its 10/10

Staff was amazing

Staff was amazing

Nothing was unique about this property. The pool was really dirty. All the gym equipment was not working at all. Unfortunately our room smelled like Mold

Nothing was unique about this property. The pool was really dirty. All the gym equipment was not working at all. Unfortunately our room smelled like Mold

Pool was closed, and even if it wasn’t open I wouldn’t get in. Room.. dirty, old… we literally slept in our clothes. Lady at front desk was nice thou

Pool was closed, and even if it wasn’t open I wouldn’t get in. Room.. dirty, old… we literally slept in our clothes. Lady at front desk was nice thou

If you want a quick place to lay your head, ok. It’s outdated and close to the interstate so I could hear the cars easily. Could not sleep that well. There was mold on ceiling in bathroom, dead insects on AC, water stains on ceiling above bed and the sofa didn’t look clean and wasn’t stable. The breakfast was decent. The staff was friendly.

If you want a quick place to lay your head, ok. It’s outdated and close to the interstate so I could hear the cars easily. Could not sleep that well. There was mold on ceiling in bathroom, dead insects on AC, water stains on ceiling above bed and the sofa didn’t look clean and wasn’t stable. The breakfast was decent. The staff was friendly.

I like the distance was not far from where my granddaughter live at..i was in room 311 the bathroom door needs to be fix the closing of the door is hard to close the door frame is gonna come from the wall

I like the distance was not far from where my granddaughter live at..i was in room 311 the bathroom door needs to be fix the closing of the door is hard to close the door frame is gonna come from the wall

But the bed was comfortable and the sheets were clean, thank God!

But the bed was comfortable and the sheets were clean, thank God!

The staff was very attentive and kind. The room was not very clean- there was a dead bug on the top of the “closet.” It was like they tried really hard but failed. It worked for the one night we needed a place to sleep for my graduation at CSU. I wouldn’t want to stay any longer than a night.

The staff was very attentive and kind. The room was not very clean- there was a dead bug on the top of the “closet.” It was like they tried really hard but failed. It worked for the one night we needed a place to sleep for my graduation at CSU. I wouldn’t want to stay any longer than a night.

Our bathroom door would not close. The door has sagged so much, you have to lift it and shove it to close it. Also, the sofa bed was broken, so we had to take the mattress out and put it on the floor. Then, we couldn't get it back in because the metal was all bent.

Our bathroom door would not close. The door has sagged so much, you have to lift it and shove it to close it. Also, the sofa bed was broken, so we had to take the mattress out and put it on the floor. Then, we couldn't get it back in because the metal was all bent.

It was a great stay, friendly staff and clean facility.

It was a great stay, friendly staff and clean facility.

Staff was friendly and breakfast was good. Price was good/ 10/10 recommend.

Staff was friendly and breakfast was good. Price was good/ 10/10 recommend.

I’m pretty upset as I have stayed here multiple times and never had an issue getting my deposit returned. I have messaged the property and still no response. I also called and there is no voicemail and it just disconnects. Please refund my money!!!

I’m pretty upset as I have stayed here multiple times and never had an issue getting my deposit returned. I have messaged the property and still no response. I also called and there is no voicemail and it just disconnects. Please refund my money!!!

Breakfast was nonexistent drinks ( juice) were all out food was not kept up was out each time we went

Breakfast was nonexistent drinks ( juice) were all out food was not kept up was out each time we went

Staff were very friendly. Room was dirty and heard noise from adjacent rooms constantly. The facility was run down.

Staff were very friendly. Room was dirty and heard noise from adjacent rooms constantly. The facility was run down.

This was my second time staying here and just like the first it was great. Very helpful, friendly staff and a clean, quiet, spacious room! Decent breakfast as well! Would definitely stay again!

This was my second time staying here and just like the first it was great. Very helpful, friendly staff and a clean, quiet, spacious room! Decent breakfast as well! Would definitely stay again!

Hot water valve was not working correctly so shower was lukewarm.

Hot water valve was not working correctly so shower was lukewarm.

Property was cheap but you get what you pay for. Bed only had 2 sheets on it, no blanket. Couch bed was horrible. Waffles at breakfast was good. But there were no knives to cut the waffle or spread butter. Bagels were stale. There was no milk for the cereal.

Property was cheap but you get what you pay for. Bed only had 2 sheets on it, no blanket. Couch bed was horrible. Waffles at breakfast was good. But there were no knives to cut the waffle or spread butter. Bagels were stale. There was no milk for the cereal.

The staff was great and the property was clean the one minor thing I didn't like was the treadmill didn't work. Other than that overall I would come again.

The staff was great and the property was clean the one minor thing I didn't like was the treadmill didn't work. Other than that overall I would come again.

Awesomeness

Awesomeness

There was some type of mites in the room. I wish I could upload the video to show everyone, but I got thos room for my young adult kids,and they were uncomfortable knowing there's bugs.

There was some type of mites in the room. I wish I could upload the video to show everyone, but I got thos room for my young adult kids,and they were uncomfortable knowing there's bugs.

I’d look elsewhere. I was here for two nights. First thing I noticed was front desk staff who didn’t seem to want to be there working (they didn’t appear happy at all), no smiles, not the most welcoming, looked like they rather sit in a chair on their phones. The next thing was often a weed smell in the elevator and hotel room but also outside the hotel room. The pool outside was not clean at all. The gazebo area outside had a cigarette butt tube tipped over, not great look for an area trying to entertain some kids. Inside the hotel room, the coffee pot was broken (they had a regular pot going on day two for a back up but looked like light brown water, juice machine was broken both days, cereal dispenser didn’t work (had to get it from the top), toilet seat was broken, no paper towels start of a new morning (would make more sense for it to be empty at end of a busy day), and noticed some marching critters on the wall (was not ants) not sure what they were. Have pictures but not sure if Expedia allows pictures. I’ve worked at a gas station at 24 years old and would not have operated that place the same way. Really have to question management and how often they observe their hotel. To me, it didn’t take long to notice many things that were unacceptable in how it was being ran.

I’d look elsewhere. I was here for two nights. First thing I noticed was front desk staff who didn’t seem to want to be there working (they didn’t appear happy at all), no smiles, not the most welcoming, looked like they rather sit in a chair on their phones. The next thing was often a weed smell in the elevator and hotel room but also outside the hotel room. The pool outside was not clean at all. The gazebo area outside had a cigarette butt tube tipped over, not great look for an area trying to entertain some kids. Inside the hotel room, the coffee pot was broken (they had a regular pot going on day two for a back up but looked like light brown water, juice machine was broken both days, cereal dispenser didn’t work (had to get it from the top), toilet seat was broken, no paper towels start of a new morning (would make more sense for it to be empty at end of a busy day), and noticed some marching critters on the wall (was not ants) not sure what they were. Have pictures but not sure if Expedia allows pictures. I’ve worked at a gas station at 24 years old and would not have operated that place the same way. Really have to question management and how often they observe their hotel. To me, it didn’t take long to notice many things that were unacceptable in how it was being ran.

Nobody at front desk, very limited parking & cleaning crew rude!!

Nobody at front desk, very limited parking & cleaning crew rude!!

Property located near interstate. My room had a stale odor which was a stark contrast to rest of facilities. Hotel room spacious but dated.

Property located near interstate. My room had a stale odor which was a stark contrast to rest of facilities. Hotel room spacious but dated.

Tonya, Rich, D and the lady who works 2nd shift (military lady) were awesome. They made it an easy transition for me.

Tonya, Rich, D and the lady who works 2nd shift (military lady) were awesome. They made it an easy transition for me.

Staff was very friendly.

Staff was very friendly.

The front desk staff were very friendly and helpful

The front desk staff were very friendly and helpful

This property may have been upscale at one time. However it now needs to be refurbished. The carpet was unclean and it appears the room had not been vacuumed as paper and debris were on the floor next to the bed. There was a strange odor in the room and the bath tub was not clean.

This property may have been upscale at one time. However it now needs to be refurbished. The carpet was unclean and it appears the room had not been vacuumed as paper and debris were on the floor next to the bed. There was a strange odor in the room and the bath tub was not clean.

The staff was amazing

The staff was amazing

The staff were very welcoming, friendly, and asked if our stay had been comfortable. They also asked if we had everything we needed. Replied that we had

The staff were very welcoming, friendly, and asked if our stay had been comfortable. They also asked if we had everything we needed. Replied that we had

I was looking for a room when evacuating from hurricane Milton. After booking the room I recieved a call that unfortunately there were no rooms available. I felt so fortunate to get the room and now paniced for my family. The following day I received a call from the hotel at 12:23 pm, asking if I was still coming. I told them about the previous call and had made other plans. Check in is at 3:00 so not sure why they called so I called them at 2:52 pm to check that my stay was cancelled. I was told that a new reservation had been made that day and had a room reserved. I again explained situation and was told room cancelled. Today I received an email thanking me for my stay and of course my card was charged. Everyone I talk to says someone else is responsible for the refund. DO NOT BOOK!!!!! WISH ZERO STARS RATING IS POSSIBLE

I was looking for a room when evacuating from hurricane Milton. After booking the room I recieved a call that unfortunately there were no rooms available. I felt so fortunate to get the room and now paniced for my family. The following day I received a call from the hotel at 12:23 pm, asking if I was still coming. I told them about the previous call and had made other plans. Check in is at 3:00 so not sure why they called so I called them at 2:52 pm to check that my stay was cancelled. I was told that a new reservation had been made that day and had a room reserved. I again explained situation and was told room cancelled. Today I received an email thanking me for my stay and of course my card was charged. Everyone I talk to says someone else is responsible for the refund. DO NOT BOOK!!!!! WISH ZERO STARS RATING IS POSSIBLE

This hotel isn't 8. It should be a 5. The room carpet needs to be removed. The a c unit kept the floor damp. I know that carpet damped the flooring under it. There seemed have been some remodeling that was a crappie job. Not much walking room. Sofa bed was brown and you see it was drity and old. Wall in the shower was patched up and etc. I brought my own cleaning products wipe, spray, and clean the normal needed areas.

This hotel isn't 8. It should be a 5. The room carpet needs to be removed. The a c unit kept the floor damp. I know that carpet damped the flooring under it. There seemed have been some remodeling that was a crappie job. Not much walking room. Sofa bed was brown and you see it was drity and old. Wall in the shower was patched up and etc. I brought my own cleaning products wipe, spray, and clean the normal needed areas.

Good property

Good property

Staff was very pleasant and accommodating. Would stay again but the roadside room was very noisy.

Staff was very pleasant and accommodating. Would stay again but the roadside room was very noisy.

The clerk at check in tried to make us pay again even though our card had already been charged. Then he tried to make us pay the difference in what hotels.com paid them and what the room rate was. He was kind, but he was not trained to be there by himself.

The clerk at check in tried to make us pay again even though our card had already been charged. Then he tried to make us pay the difference in what hotels.com paid them and what the room rate was. He was kind, but he was not trained to be there by himself.

I hope that if you read this review it saves you from what I had to go through with this booking! This hotel is a scam and the pictures online represent nothing accurate!! We came in for our son’s military graduation and flew all the way from Oregon. It was late when we checked in and the lobby appeared to be ok, but the first indication was the pool was green! Should have asked to see the rooms before handing my credit card over. After leaving the lobby the rest behind the elevator doors felt like we stepped into an hourly rate hotel of horrors. They gave us 201 and 206. 201 smelled like urine, had hair in the sheets. In both rooms the carpets and couches looked filthy, and showers had mold, one of the remotes had a bandaid holding the back of it on. 201 had a bag of trash that looked like beer bottles and a sock. We left the rooms immediately and never put our suitcases on the floor. Asked if we could be refunded and they said yes they would and it would take up to a week to see the money in our acc. After a week still no money and I’m trying to fight the charges. He now says he can’t refund one of the rooms because it was booked through Expedia. He lied to us and now is keeping our money. We ended up finding a better hotel in the middle of the night and the front desk asked us if we were coming from comfort suites! Must be a known thing in this town. I don’t know how he could morally do this to anyone, knowing how his hotel is kept!

I hope that if you read this review it saves you from what I had to go through with this booking! This hotel is a scam and the pictures online represent nothing accurate!! We came in for our son’s military graduation and flew all the way from Oregon. It was late when we checked in and the lobby appeared to be ok, but the first indication was the pool was green! Should have asked to see the rooms before handing my credit card over. After leaving the lobby the rest behind the elevator doors felt like we stepped into an hourly rate hotel of horrors. They gave us 201 and 206. 201 smelled like urine, had hair in the sheets. In both rooms the carpets and couches looked filthy, and showers had mold, one of the remotes had a bandaid holding the back of it on. 201 had a bag of trash that looked like beer bottles and a sock. We left the rooms immediately and never put our suitcases on the floor. Asked if we could be refunded and they said yes they would and it would take up to a week to see the money in our acc. After a week still no money and I’m trying to fight the charges. He now says he can’t refund one of the rooms because it was booked through Expedia. He lied to us and now is keeping our money. We ended up finding a better hotel in the middle of the night and the front desk asked us if we were coming from comfort suites! Must be a known thing in this town. I don’t know how he could morally do this to anyone, knowing how his hotel is kept!

The property is safe place for staying..anyone will be happy

The property is safe place for staying..anyone will be happy

Elevator was not working and still myself and my 4 kids got a 3rd floor room. No offer of assistance or possible room change, just a sorry elevator doesnt work. The hotel was very dirty and a lot of broken things. There was a closet door just leaning on the wall in our room. Bathroom door would close unless you slammed it hard. Ac was behind a bed so even set at 65 the room was incredibly warm except for if you sat on that bed. Part of the roof outside was missing. It was in terrible shape and i was glad we were only staying for the 1 night.

Elevator was not working and still myself and my 4 kids got a 3rd floor room. No offer of assistance or possible room change, just a sorry elevator doesnt work. The hotel was very dirty and a lot of broken things. There was a closet door just leaning on the wall in our room. Bathroom door would close unless you slammed it hard. Ac was behind a bed so even set at 65 the room was incredibly warm except for if you sat on that bed. Part of the roof outside was missing. It was in terrible shape and i was glad we were only staying for the 1 night.

I had to ask to have my room cleaned and linens changed. The elevator did not always work.

I had to ask to have my room cleaned and linens changed. The elevator did not always work.

Good customer service. The room was clean. Only one problem, the elevator was down for a few hours.

Good customer service. The room was clean. Only one problem, the elevator was down for a few hours.

Property was run down and could use a good deep clean. Breakfast was good. Cost was too much for the condition of the property.

Property was run down and could use a good deep clean. Breakfast was good. Cost was too much for the condition of the property.

Room was not properly cleaned. Pool was discolored and dirty/hot tub didn’t work. Waited around 10 minutes to check in as no one was at the front desk. Breakfast was okay.

Room was not properly cleaned. Pool was discolored and dirty/hot tub didn’t work. Waited around 10 minutes to check in as no one was at the front desk. Breakfast was okay.

Staffs are kind and helpful as well.

Staffs are kind and helpful as well.

The staff was grate.

The staff was grate.

Room was clean and comfortable. Staff super friendly. Good breakfast.

Room was clean and comfortable. Staff super friendly. Good breakfast.

2 adults 3 children. The sofa bed was broken. There was a swimming pool, but it was really dirty. I didn't feel like going there. Otherwise, the rooms are clean. A big thank you to the customer service. Was nice and helpful.

2 adults 3 children. The sofa bed was broken. There was a swimming pool, but it was really dirty. I didn't feel like going there. Otherwise, the rooms are clean. A big thank you to the customer service. Was nice and helpful.

We found a left over rag on a nightstand in our room but other then that everything was pretty nice

We found a left over rag on a nightstand in our room but other then that everything was pretty nice

Safe area

Safe area

Weight room and pool

Weight room and pool

Staff was very friendly. Had to move rooms 3 times. First room smaller like burnt popcorn, ac did not work, had no phone, tv remote did not work, and the ice bucket had mold on the lid. The second rooms ac did not work. Gave us a fan to use until the next day until the ac could be replaced. Ac did not get replaced due to maintenance person calling in. Over night in this room they rented our room to someone else. We were woken up around 1 am to someone coming in our room. They moved us again to a room that did was not clean. The last night of our stay after we got a very nice room we enjoyed it. Was there to visit my son who graduated Basic Training. Spent to much time dealing with the room issue and not enough with my family. Management should check all rooms after house keeping every day no exceptions. If rooms are not clean or ac does not work the room should be blocked in the system. Was looking forward to staying there again in July but will find another.

Staff was very friendly. Had to move rooms 3 times. First room smaller like burnt popcorn, ac did not work, had no phone, tv remote did not work, and the ice bucket had mold on the lid. The second rooms ac did not work. Gave us a fan to use until the next day until the ac could be replaced. Ac did not get replaced due to maintenance person calling in. Over night in this room they rented our room to someone else. We were woken up around 1 am to someone coming in our room. They moved us again to a room that did was not clean. The last night of our stay after we got a very nice room we enjoyed it. Was there to visit my son who graduated Basic Training. Spent to much time dealing with the room issue and not enough with my family. Management should check all rooms after house keeping every day no exceptions. If rooms are not clean or ac does not work the room should be blocked in the system. Was looking forward to staying there again in July but will find another.

Na

Na

There were bed bugs

There were bed bugs

The front lobby is clean and the breakfast was good. The morning and early day staff was nice but on our last night we ordered pizza so we could all eat as a family and say our goodbyes. I asked the lady working the front desk if it was ok to eat in the ONLY DINING AREA THEY HAVE and she said “No it’s closed”. Did I forget to mention it was only 5:15pm! I said ok then I guess we’ll eat in the lobby and with an attitude she told me guests can not eat in the lobby. My husband then asked if that was the hotel’s policy to not let guests eat at the only tables and dining area they have and her response was “No, I just don’t want to clean up after ya’all”. We told her we’d clean up after ourselves which we did and the dining room looked better after we cleaned it then it did our entire trip. DO NOT WASTE YOUR MONEY STAYING HERE!

The front lobby is clean and the breakfast was good. The morning and early day staff was nice but on our last night we ordered pizza so we could all eat as a family and say our goodbyes. I asked the lady working the front desk if it was ok to eat in the ONLY DINING AREA THEY HAVE and she said “No it’s closed”. Did I forget to mention it was only 5:15pm! I said ok then I guess we’ll eat in the lobby and with an attitude she told me guests can not eat in the lobby. My husband then asked if that was the hotel’s policy to not let guests eat at the only tables and dining area they have and her response was “No, I just don’t want to clean up after ya’all”. We told her we’d clean up after ourselves which we did and the dining room looked better after we cleaned it then it did our entire trip. DO NOT WASTE YOUR MONEY STAYING HERE!

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Ok value. The hotel needs a bit of maintenance. Breakfast was fine.

Ok value. The hotel needs a bit of maintenance. Breakfast was fine.

Staff was friendly and welcoming. Hotel was very clean. We will definitely stay here again!

Staff was friendly and welcoming. Hotel was very clean. We will definitely stay here again!

I book a queen room (2 queen beds and a sofa bed) for 5 people. Only 3 towels, roaches, tv that you cannot use, just if you want to get up to change channel or volume, the remote is unusable, front desk staff are rude when you go to them to bring the problems that you found on your room. For a hotel the parking is completely limited, is very small.

I book a queen room (2 queen beds and a sofa bed) for 5 people. Only 3 towels, roaches, tv that you cannot use, just if you want to get up to change channel or volume, the remote is unusable, front desk staff are rude when you go to them to bring the problems that you found on your room. For a hotel the parking is completely limited, is very small.

The only thing I did not like was NOBODY said anything about a deposit until I got here to check in.

The only thing I did not like was NOBODY said anything about a deposit until I got here to check in.

They tried to charge me for the room even though i have two receipts showing it was paid and money taken from my account for it pull out sofa bed was broken and dirty

They tried to charge me for the room even though i have two receipts showing it was paid and money taken from my account for it pull out sofa bed was broken and dirty

The pool on the property is closed. We would not have booked here had we known this

The pool on the property is closed. We would not have booked here had we known this

Cockroaches in room , stained bedding , hair on towels on sink and shower

Cockroaches in room , stained bedding , hair on towels on sink and shower

Was advertised to have a pool. Pool was dirty not maintained and was closed. Check in was a nightmare. Another guest was in the room we reserved. Room wasn't ready until next day for us to use. They put us in another room which costs less.

Was advertised to have a pool. Pool was dirty not maintained and was closed. Check in was a nightmare. Another guest was in the room we reserved. Room wasn't ready until next day for us to use. They put us in another room which costs less.

Was dirty room and smelly.

Was dirty room and smelly.

The location and price is excellent.

The location and price is excellent.

The check in was quick and easy. Young lady was pleasant. Keys didn't work at first. Hotel had a musty odor. Closet door was broken and clothes were cramped in it. No soap in bathroom.

The staff was super friendly and helpful. After that the room was terrible the elevator was dirty…the wallpaper in the elevator was torn up very tacky. The glass on the hotel entry doors was dirty… The carpets were filthy in the hallways. Only one of the stands with the antibacterial had antibacterial soap in them by the front desk, empty antibacterial in the elevator and by the breakfast area. The shower curtain had bodily fluid on it, had to ask for another shower curtain. The soap on the soap dish was already opened and used. The fold out bed for the children did not look like you should sit on it at all, and when you opened it, it had pee stains on it the mattress, the sheets didn’t fit they were way too big so they didn’t stay on. The blanket for the children looked like something from Goodwill. As we were leaving the room, we were greeted by a roach that was coming in under the door. I would not recommend this hotel to anyone. The ladies were so nice we didn’t wanna complain. It appears this is acceptable for this hotel chain.

Everything was horrible. The plate did not fit the microwave. The sofa cushions were were stained. The lamp shade did not fit. The remote batteries were dead. The ac did not work. The staff was rude.

It’s an older property, so it looks it. The staff were very friendly and it was quiet.

I would not stay here again. I made a reservation for this hotel because it was the only hotel in the area with an outdoor hot tub. I called a week in advance before I made the reservation to verify that the hot tub was working and in order. The lady at the front desk at the actual hotel said oh yes it’s working fine. When we got there, the pool and hot tub was pad locked off and they told us it would not be open until June. We stayed there two nights, and not once did anyone ever come to clean our room. That was also disappointing.

Their breakfast service was good though. Room was clean and ready upon checkin.

The night check in lady was nice. But when i went to check out the lady was very rude and would not give me back my deposit. Website did not say you couldnt have a service dog. I had one that is in training and she barked 1 time. I told her that she might want to check her other rooms as well. We had been cleaning up in the yard after our dog (chihuahua) and other dogs. I will not stay there again.

In my room broken wall which is risky with kids

One staff working. She was not at front desk but cleaning a room. Had to call number so she would come down to answer phone and I told her it was me calling to get her attention. Toilet it bathroom not seated properly, rocked when you sat. Limited parking, full hotel.

Room should have been cleaner, bathroom in need of renovation, room curtains could not even close for privacy.

The rooms were clean and spacious. The staff was courteous and helpful.

Location between major highway and main road, lots of road noise all night and day. Needless to say didn't make for restfull sleep. Bed was comfortable but pillows were short and too firm, need thicker comforter too. Toilet base was loose needs to be secured down. Sleeper sofa was dirty and old, needs replacing. Reported to front desk. Front desk lady sat on sofa on her phone when not at desk. Hallway carpets were terribly worn, dirty and need replacing. Elevator interior door photo wall obvious rips. Only positive was close to Fort Benning.

The area was much darker than the photo lets on. It didn’t feel the safest outside in the parking lot. The heat did not work in the room and the pullout couch bed was very dirty. The bathroom was surprisingly clean compared to the rest of the facilities. The beds were very comfortable. I would probably never stay there again if passing through.

Over all, the hotel was less than expected and deceiving from pics posted online. Not a bad location with everything being within a 20min drive. But don’t expect much from the hotel itself.

It was good

There was no hot water, the water at best was luke warm. Shower drain did not properly drain. The room smelled like wet dog. There was only 2 towls the first night had to ask for more. The room was not cleaned the second day in preparation for our second night stay once again had to reques more towels. Exhaust fan in bathroom was not working. One curtain was falling off the wall the lamp on the desk had a brooken lamp shade and the t.v remote would not properly work.

We picked this place because it was close to Ft Benning, While staff was friendly, they were more interested in their private conversations and cell phones than anything else. The sweet lady taking care of the breakfast bar was truly a gem. We had a non working fridge and water all over one side of the room and while the night clerk stated the manager would see to a credit/refund, when asked she said what? I am going to call her right now, she should not have said that to you. there is no credit. So, ok, no credit for that room. Our other room smelled of a wet dog during our 2 night stay. If you don't care, then for convenience, this is a winner. If you are looking for cleanliness and service, probably this is a NO

The staff was amazing. They were very friendly. The cleanliness was not top notch. The room smelled like old car freshener and socks. The carpet could use a good scrub down. The food was terrible. The beds were soft and comfortable.

It was ok

Property needed updating. The hallways felt dirty. No regular coffee in dinning area for three days. It was broken. Coffee maker in room was missing try to put coffee in. Really disappointing.

The customer service was super friendly but hotel it's self had a moldy smell. one of our pillows had mold stains on it, which we didn't use of course.

The area seemed a bit sketchy, but the hotel was actually decent. It was clean and the bed was comfortable. It had a decent sized TV and spacious room. The worst part was the proximity to the

Stay was convenient and comfortable although it did not have an atmosphere to speak of (practically on the Interstate hwy. Because of very limited parking I had to park on property next door when retiring for the evening. Breakfast was very accommodating.