Columbus Marriott

The check in process was among the worst that I have experienced. I had 2 rooms and one of them the air conditioning did not work. My son, daughter-in-law, their 6-year old and their 2-year old were finally moved to another room at 10pm.

The location is good. The window in our room was so dirty on the outside that it severely impacted the view. We reserved two rooms. One of them was not cleaned on the second day even though we were out of the room.

Location is excellent for events at the River Center Performing Arts Center. Best place to stay!

Everything No complaints

No complaints

Everything

Clean room , could have set up better for coffee in the morning.

Everything

Very poor

Breakfast and parking weren’t included

Location and elegance Prices

Breakfast and parking weren’t included

Location and elegance Prices

They didn’t know how to process my Expedia reservation. It took an hour to check in. I had to get help from Expedia chat to help with the process. Wanted to cancel reservation during the process but Expedia would not comply. Reservation supervisor was cold and unapologetic!

Passable

Loved our say here. Hotel was great, room was ver clean and very quiet. Really looking forward for our next stay here. Great parking and breakfast

Exceptional

Ellen, out hostess was very accommodating in making sure our stay was excellent!

...not a good nights rest at all.

Superb

The room was fantastic

It was amazing

It was in a great location! There wasn’t anything I didn’t like about the property it was great!

It was in a great location! There wasn’t anything I didn’t like about the property it was great!

Excellent hotel for a Columbus...

Excellent hotel for a Columbus stopover!

Historic, clean. The mattress and pillows need to be replaced.

Historic, clean. The mattress and pillows need to be replaced.

The staff was super nice, but the bathroom in our room was very dirty. We also booked a room with two queen beds and were given a room with one king bed and a couch. My husband went down to get a blanket for my son who was sleeping on the couch and they told us they would bring one up, but never did.

The staff was super nice, but the bathroom in our room was very dirty. We also booked a room with two queen beds and were given a room with one king bed and a couch. My husband went down to get a blanket for my son who was sleeping on the couch and they told us they would bring one up, but never did.

Exceptional

Exceptional

Close to all of the downtown life.

Close to all of the downtown life.

The room is great. Very good location

The room is great. Very good location

It has a historical charm and a safe feel to the property. We did not have comforters on our beds, only 2 layers of sheets. They brought us a blanket per request the first night. That morning we stopped at the front desk and asked to have comforters put on and were told it would be done while we were out. We returned that evening and it had not. When we asked again we were just handed another blanket. There was no hot water either day in the morning. The first cold and they stated they fixed it when told. The second day barely warm at 0730. The only ice machine that works is in the 5th floor. The others may or may not have an out of order sign on them.

It has a historical charm and a safe feel to the property. We did not have comforters on our beds, only 2 layers of sheets. They brought us a blanket per request the first night. That morning we stopped at the front desk and asked to have comforters put on and were told it would be done while we were out. We returned that evening and it had not. When we asked again we were just handed another blanket. There was no hot water either day in the morning. The first cold and they stated they fixed it when told. The second day barely warm at 0730. The only ice machine that works is in the 5th floor. The others may or may not have an out of order sign on them.

This should not be a Marriott Property. Not even a small gift shop to to grab a gatorade?. I stayed at a Hampton Inn the night after my stay at the Colmbus Marriott and The Hampton Inn had much more to offer with better service at a lower price

This should not be a Marriott Property. Not even a small gift shop to to grab a gatorade?. I stayed at a Hampton Inn the night after my stay at the Colmbus Marriott and The Hampton Inn had much more to offer with better service at a lower price

The room wasn't the cleanest. Carpet smelled like midrew

Very great and accommodating staff. Great hospitality!

Very great and accommodating staff. Great hospitality!

Didn’t eat

Great staff! Very nice hotel!

Great staff! Very nice hotel!

Dirty dirty and dirty - $598 for hotel more like a motel - dirty rooms , broken door knobs - smelled bad , dirty furniture , BUGs !!’ Staff - after graduation came back around 5pm after asking morning staff to clean the room- came back and room was dirty - no housekeeping - dirty walking shower , carpet and furniture - too late to get a refund - our first night we change rooms 3 times because the first one was dirty ! Second rooms disgusting broken and dirty furniture , bathroom - 3rd room room was half cleaned but the bathroom was disgusting walking shower dirty and stains - too late to get another room #508 12/16-12/18 . My son flew from Houston and stayed at the Hilton paid less $150 and room was cleaned- I flew from Miami our room was $ 255 dirty dirty and dirty !! Worst hotel ever !! Fake picture advertisement!

Dirty dirty and dirty - $598 for hotel more like a motel - dirty rooms , broken door knobs - smelled bad , dirty furniture , BUGs !!’ Staff - after graduation came back around 5pm after asking morning staff to clean the room- came back and room was dirty - no housekeeping - dirty walking shower , carpet and furniture - too late to get a refund - our first night we change rooms 3 times because the first one was dirty ! Second rooms disgusting broken and dirty furniture , bathroom - 3rd room room was half cleaned but the bathroom was disgusting walking shower dirty and stains - too late to get another room #508 12/16-12/18 . My son flew from Houston and stayed at the Hilton paid less $150 and room was cleaned- I flew from Miami our room was $ 255 dirty dirty and dirty !! Worst hotel ever !! Fake picture advertisement!

The ambiance, the staff were all the best! Loved everything about the place.

The ambiance, the staff were all the best! Loved everything about the place.

Exceptional

Great staff

Great staff

Close to downtown, restaurant and bar in hotel.

Close to downtown, restaurant and bar in hotel.

Exceptional

Very nice hotel, friendly staff, and within walking distance distance to downtown entertainment and restaurants

Everyone and everything from the club perks down to clean room and everything in between. A very special mention regarding the club breakfast crew. The lady was a fabulous host and you could tell she truly loved her job and the guests she welcomed everyday. Thank you for a lovely stay!

Everyone and everything from the club perks down to clean room and everything in between. A very special mention regarding the club breakfast crew. The lady was a fabulous host and you could tell she truly loved her job and the guests she welcomed everyday. Thank you for a lovely stay!

Okay

Okay

Staff were very helpful and polite!

Great location

Great location

Great location, excellent customer service, clean facility.

Great location, excellent customer service, clean facility.

Room was very clean, staff was friendly and located close to everything.

Room was very clean, staff was friendly and located close to everything.

We stayed here for 2 nights as a last minute get away and this was our first time. We absolutely loved it! We stayed in a club level room and it was definitely worth it. The staff here is absolutely precious. The bellman was so helpful. Our servers, the club host, and the check in staff were top notch and so warm! We will definitely be back!

We stayed here for 2 nights as a last minute get away and this was our first time. We absolutely loved it! We stayed in a club level room and it was definitely worth it. The staff here is absolutely precious. The bellman was so helpful. Our servers, the club host, and the check in staff were top notch and so warm! We will definitely be back!

Poor customer service, property in decline- musty smelling lobby, cobwebs everywhere. Would not recommend at all. Not typical of Marriott .

Poor customer service, property in decline- musty smelling lobby, cobwebs everywhere. Would not recommend at all. Not typical of Marriott .

The property was we'll maintain and the staff was excellent. Will always be my go to place to stay when I come to Columbus.

The property was we'll maintain and the staff was excellent. Will always be my go to place to stay when I come to Columbus.

Nice weekend getaway.

Nice weekend getaway.

Rooms were so clean! Staff was EXCELLENT and the nicest people ever!! Beds were so comfortable. Lots of Parking. Pool was amazing!! Clean towels and lots of chairs. M Club for breakfast was amazing and the employee running that kept it so clean and fresh!! She was super sweet!! Loved it all around!! Would most definitely stay again if I’m in the area!!!

Rooms were so clean! Staff was EXCELLENT and the nicest people ever!! Beds were so comfortable. Lots of Parking. Pool was amazing!! Clean towels and lots of chairs. M Club for breakfast was amazing and the employee running that kept it so clean and fresh!! She was super sweet!! Loved it all around!! Would most definitely stay again if I’m in the area!!!

The bathroom door handle was loose making it hard to close it.

The bathroom door handle was loose making it hard to close it.

Check in person was rude. Other than that facility was clean and bartender in bar area was great.

Check in person was rude. Other than that facility was clean and bartender in bar area was great.

It was exelent

It was exelent

The stay was okay. The room was small and there was some rust buildup on the top of the door to the bathroom. The air was not cold and the ice machine was not working on the 3rd Floor. When we spoke to the staff about the ice, he (Otis) was rude to my partner. There was a lot of back and forth about the room number- all over some ice. It was very inconvenient. She asked could he bring us some ice to the room, and he replied, “NO”! He told her to go to the 2nd Floor, and she explained to him that she was disabled. I had to wake up to handle the issue. I was on my way downstairs, when I met Otis with the ice. It could’ve been handled differently with more customer friendly service.

The stay was okay. The room was small and there was some rust buildup on the top of the door to the bathroom. The air was not cold and the ice machine was not working on the 3rd Floor. When we spoke to the staff about the ice, he (Otis) was rude to my partner. There was a lot of back and forth about the room number- all over some ice. It was very inconvenient. She asked could he bring us some ice to the room, and he replied, “NO”! He told her to go to the 2nd Floor, and she explained to him that she was disabled. I had to wake up to handle the issue. I was on my way downstairs, when I met Otis with the ice. It could’ve been handled differently with more customer friendly service.

Bed too soft, adjoining restaurant nearlyadequate, food sometimes cold.

Great place to stay!

Great place to stay!

The are rooms are nice and updated. Staff is friendly depending on circumstances. But trouble with getting hot water early in the morning like 6am. Took cold shower. Called the front desk to ask what the problem was and no one picked up. When we went down they did not even pick up their heads to acknowledge us. The ice machine did not work on our floor. Also any food has to be gotten from attached Hollihans restaurant with very high prices. No free breakfast or coffee. The is one of the higher priced hotels in the area. Expected a better experience for the price. Will not stay again and could not recommend.

The are rooms are nice and updated. Staff is friendly depending on circumstances. But trouble with getting hot water early in the morning like 6am. Took cold shower. Called the front desk to ask what the problem was and no one picked up. When we went down they did not even pick up their heads to acknowledge us. The ice machine did not work on our floor. Also any food has to be gotten from attached Hollihans restaurant with very high prices. No free breakfast or coffee. The is one of the higher priced hotels in the area. Expected a better experience for the price. Will not stay again and could not recommend.

This is my 2nd stay at this hotel and I would stay there every time! The staff is so gracious and lovely, the rooms are clean and so comfortable, and it’s a perfect location to walk to downtown which is quaint and filled with wonderful eateries!

This is my 2nd stay at this hotel and I would stay there every time! The staff is so gracious and lovely, the rooms are clean and so comfortable, and it’s a perfect location to walk to downtown which is quaint and filled with wonderful eateries!

The property was convenient for our sons Ranger Graduation, we were able to walk to dinner on Broadway which was fantastic.

The property was convenient for our sons Ranger Graduation, we were able to walk to dinner on Broadway which was fantastic.

Excellent. 5 star rating across the board. Staff was exceptional.

Excellent. 5 star rating across the board. Staff was exceptional.

Beautiful hotel. We were here for a body building competition. Hotel had extra microwaves set up on 2nd floor to accommodate special dietary needs. Restaurant inside hotel was great. Enjoyed our 2 night stay.

Beautiful hotel. We were here for a body building competition. Hotel had extra microwaves set up on 2nd floor to accommodate special dietary needs. Restaurant inside hotel was great. Enjoyed our 2 night stay.

We attended a Fort Benning event and the parking was perfect. Easy in and out and easy drive to the base.

We attended a Fort Benning event and the parking was perfect. Easy in and out and easy drive to the base.

It's a great experience. We got to witness sleep fireworks, which is only two blocks away. Very comfortable friends, bed, salt and great service.Good food at Houlihands

It's a great experience. We got to witness sleep fireworks, which is only two blocks away. Very comfortable friends, bed, salt and great service.Good food at Houlihands

Delicious breakfast with a variety of foods NA

The restaurant was poor. Margarita was too sour was sent back and exchange for a glass of wine. The shrimp salad that I ordered the shrimp was spoiled and the breakfast selection was not much better, bacon over cooked and greasy

The restaurant was poor. Margarita was too sour was sent back and exchange for a glass of wine. The shrimp salad that I ordered the shrimp was spoiled and the breakfast selection was not much better, bacon over cooked and greasy

Beautiful hotel. Comfortable, clean updated room. Great to have a restaurant located in the hotel.

Beautiful hotel. Comfortable, clean updated room. Great to have a restaurant located in the hotel.

On Saturday, June 22,2025. I awakened to a Flooded room & facility at 6:30 AM. I called the Front Desk & no answer. I then called Expedia Escalation team and reported the flooding. I was placed on hold and the Expedia representative called the hotel and confirmed the problem. After reviewing my complaint. I then went downstairs to follow up with the complaint and informed them I was going to check out. The Hotel assistant Manager also stated to Expedia that they were completely booked and no rooms were available. I paid for Travel Insurance and I expect a complete refund and my travel expenses and for an unsatisfactory stay.

On Saturday, June 22,2025. I awakened to a Flooded room & facility at 6:30 AM. I called the Front Desk & no answer. I then called Expedia Escalation team and reported the flooding. I was placed on hold and the Expedia representative called the hotel and confirmed the problem. After reviewing my complaint. I then went downstairs to follow up with the complaint and informed them I was going to check out. The Hotel assistant Manager also stated to Expedia that they were completely booked and no rooms were available. I paid for Travel Insurance and I expect a complete refund and my travel expenses and for an unsatisfactory stay.

Great parking for downtown. Quiet . Club level is the way to go.

Great parking for downtown. Quiet . Club level is the way to go.

great stay as always

great stay as always

We will not stay again at this particular Marriott due to lacking Air-conditioning, especially in the hallways. The restaurant was very slow but the service was disappointing. I still left 20% gratuity because the employees were all pleasant, just poorly managed. My son's steak dinner was cooked & served before our cocktails.

We will not stay again at this particular Marriott due to lacking Air-conditioning, especially in the hallways. The restaurant was very slow but the service was disappointing. I still left 20% gratuity because the employees were all pleasant, just poorly managed. My son's steak dinner was cooked & served before our cocktails.

Historic building near downtown hotspots. Friendly stay, really appreciated the staff at the restaurant as well…accommodating for our late night needs

It was nice and well kept The bathrooms were a bit dated

Great hotel on historic property. Great walkabiliity and fantastic staff. Would highly recommend.

Great hotel on historic property. Great walkabiliity and fantastic staff. Would highly recommend.

The

The

The air conditioning is not strong enough for Georgia in the summer.

The air conditioning is not strong enough for Georgia in the summer.

Location was perfect! Walking distance to the downtown area.

Housekeeping was so busy that our room only got cleaned once in the whole week we were there. But they were sold out and really busy

Housekeeping was so busy that our room only got cleaned once in the whole week we were there. But they were sold out and really busy

We were there for my daughter's graduation. The hotel was convenient. We enjoyed the atmosphere and the friendly staff.

We were there for my daughter's graduation. The hotel was convenient. We enjoyed the atmosphere and the friendly staff.

Good spot

Good spot

The M club was wonderful and I enjoyed all the amenities. The hotel was very nice. All our staff was so kind and accomodating.

The M club was wonderful and I enjoyed all the amenities. The hotel was very nice. All our staff was so kind and accomodating.

Train was running at 11pm

Train was running at 11pm

What wonderful staff!

What wonderful staff!

This hotel was ‘just ok’. If you’re only looking for convenience to the convention center across the street then you have nothing to worry about. It’s nice that it’s within walking distance to shops and restaurants, but there are other facilities of similar quality/pricing/distance that I’ll stay at in the future.

This hotel was ‘just ok’. If you’re only looking for convenience to the convention center across the street then you have nothing to worry about. It’s nice that it’s within walking distance to shops and restaurants, but there are other facilities of similar quality/pricing/distance that I’ll stay at in the future.

Food The added parking charge of 15.00 per day

My stay was GREAT!!!!!!!!

My stay was GREAT!!!!!!!!

Staff were great. Felt safe

Staff were great. Felt safe

Great place to stay for events at the River Center. Could walk to restaurants and shops downtown. I would recommend.

Great place to stay for events at the River Center. Could walk to restaurants and shops downtown. I would recommend.

Great stay, beautiful hotel.

Great stay, beautiful hotel.

the bar and the location of the hotel what i didnt like is the breakfast. none of the food was hot everything was cold. not even warm. very disappointing!!!

This place was very clean and staff were friendly. The check in process was quick and painless. The work out area was a little outdated but served the purpose. The extra charge for parking is a little much. This place is near excellent places to eat and have coffee. We walked everywhere because it was so close.

This place was very clean and staff were friendly. The check in process was quick and painless. The work out area was a little outdated but served the purpose. The extra charge for parking is a little much. This place is near excellent places to eat and have coffee. We walked everywhere because it was so close.

Location was great!

Location

We enjoyed our stay, the restaurant was good, fun and affordable:) we will be back, great place to stay, while in while visiting my mother:)

We enjoyed our stay, the restaurant was good, fun and affordable:) we will be back, great place to stay, while in while visiting my mother:)

Well we didn’t actually make the booking on the 21st as we arrived at 9am on the 22nd and travelled 15 hours driving because of the conditions but because of Expedia booking we couldn’t transfer to 22nd so we just booked it with Hotel - hotel were great Expedia not so great as we should have been able to use the credit as we didn’t make the booking due to enforceable circumstances

Well we didn’t actually make the booking on the 21st as we arrived at 9am on the 22nd and travelled 15 hours driving because of the conditions but because of Expedia booking we couldn’t transfer to 22nd so we just booked it with Hotel - hotel were great Expedia not so great as we should have been able to use the credit as we didn’t make the booking due to enforceable circumstances

Everything was wonderful staff is very friendly, breakfast buffet was one of the best ones I had. This is the place I will be staying there again for sure

Everything was wonderful staff is very friendly, breakfast buffet was one of the best ones I had. This is the place I will be staying there again for sure

This place was great from the service to the accommodations. We will be back

This place was great from the service to the accommodations. We will be back

charming decor and exceptional staff parking was a little bit of a problem in the front, but plenty in the back

It’s the middle of winter and after coming back to my room last night when I was done with my event at the trade center next-door I just wanted to take a nice hot shower before bed. Unfortunately my room had zero hot water. I let it run for 20 plus minutes and nothing. I called the front desk and she informed me she let maintenance know but no apologies or resolutions nothing. Even though the venue itself is beautiful and clean you pay too much to stay and not have hot water and when you’ve informed someone of the issue, they don’t offer to fix it or move you to a room that has hot water. It was too late at night so I didn’t wanna argue with anybody. I just took a cold shower and went to sleep. I definitely don’t plan on staying here again, although I loved it initially. Upon check out another guest informed me that they had the same issue. If you guys were aware that you had no hot water, you should’ve had a sign up and warned guest upon check-in and they could’ve been offered a refund to stay somewhere else. Columbus has plenty of nice hotels.

It’s the middle of winter and after coming back to my room last night when I was done with my event at the trade center next-door I just wanted to take a nice hot shower before bed. Unfortunately my room had zero hot water. I let it run for 20 plus minutes and nothing. I called the front desk and she informed me she let maintenance know but no apologies or resolutions nothing. Even though the venue itself is beautiful and clean you pay too much to stay and not have hot water and when you’ve informed someone of the issue, they don’t offer to fix it or move you to a room that has hot water. It was too late at night so I didn’t wanna argue with anybody. I just took a cold shower and went to sleep. I definitely don’t plan on staying here again, although I loved it initially. Upon check out another guest informed me that they had the same issue. If you guys were aware that you had no hot water, you should’ve had a sign up and warned guest upon check-in and they could’ve been offered a refund to stay somewhere else. Columbus has plenty of nice hotels.

The shower flooring was very dirty. In fact, I went out and bought a pair of flip flops just to wear in the shower. On the first night, I called for room service and no one picked up the phone. I ended up going downstairs and ordering my food to go. I ordered tomatoe basil soup and a club sandwitch. That took 37 minutes! I will not stay here again on my next trip yo Columbus GA.

The shower flooring was very dirty. In fact, I went out and bought a pair of flip flops just to wear in the shower. On the first night, I called for room service and no one picked up the phone. I ended up going downstairs and ordering my food to go. I ordered tomatoe basil soup and a club sandwitch. That took 37 minutes! I will not stay here again on my next trip yo Columbus GA.

The shower was nice There was no blanket, comforter, nothing on the bed but two thin sheets. They charged me $20 for a single yogurt.

Excellent staff! Will definitely return!

Excellent staff! Will definitely return!

Everything was good except Hooligans food at night.

We’ve stayed at the location a number of times ands are always pleased with the quality and level of service. I feel that Houlihands menu could be refreshed a the options were considered fair.

We’ve stayed at the location a number of times ands are always pleased with the quality and level of service. I feel that Houlihands menu could be refreshed a the options were considered fair.

Wonderful stay

Wonderful stay

We throughly enjoyed our stay. The location, staff, and hotel are amazing.

We throughly enjoyed our stay. The location, staff, and hotel are amazing.

Great area! So much history! Beautiful hotel! Everyone was so friendly and helpful. We truly enjoyed our time here and will be back!

Great area! So much history! Beautiful hotel! Everyone was so friendly and helpful. We truly enjoyed our time here and will be back!

Second time staying there. We have family in the area so, it suites our taste

Second time staying there. We have family in the area so, it suites our taste

Came in for the hurricane in Tampa needed a place to stay

Came in for the hurricane in Tampa needed a place to stay

Room was decent but staff was pretty much dense. House cleaning failed to clean room on first day. When I asked for extra towels house keeping brought me garbage bags; one was full of towels (about 8) and the other was fully of face cloths (around 12 to14). Restaurant is horrible and breakfast buffet was as equally bad. A situation at home came up and I had to leave early…the hotel played into that decision. I am a platinum member and received or offered any upgrade of any kind as well…worst Marriott I have ever stayed at.

Room was decent but staff was pretty much dense. House cleaning failed to clean room on first day. When I asked for extra towels house keeping brought me garbage bags; one was full of towels (about 8) and the other was fully of face cloths (around 12 to14). Restaurant is horrible and breakfast buffet was as equally bad. A situation at home came up and I had to leave early…the hotel played into that decision. I am a platinum member and received or offered any upgrade of any kind as well…worst Marriott I have ever stayed at.

Very nice. The staff and hotel services were exceptionally attentive. The hotel was nice and accomidating to myself and my service dog. We were very pleased. Appreciated the hospitality.

Very nice. The staff and hotel services were exceptionally attentive. The hotel was nice and accomidating to myself and my service dog. We were very pleased. Appreciated the hospitality.

Very convenient if you have a event at the trade center, which I did. On-site restaurant and parking are overpriced.

Very convenient if you have a event at the trade center, which I did. On-site restaurant and parking are overpriced.

No body lotion in room Shower floor was dirty No cold water in the room to greet guests Fridge didn’t work properly We will never stay at that property again It’s obvious that the Marriotts hotel are going down the wrong Way

No body lotion in room Shower floor was dirty No cold water in the room to greet guests Fridge didn’t work properly We will never stay at that property again It’s obvious that the Marriotts hotel are going down the wrong Way

Location was good. Some staff were very new and not sure at check in.

Location was good. Some staff were very new and not sure at check in.

The rules were extremely small and the pads were hard. I had difficulty even trying to go to sleep the bathroom, terrible I can’t believe they were called this luxury hotel.

The rules were extremely small and the pads were hard. I had difficulty even trying to go to sleep the bathroom, terrible I can’t believe they were called this luxury hotel.

The hotel is nice, staff friendly and nice expert for the breakfast. Staff at breakfast is not useful or friendly..$20 each for breakfast which was not good at all.. not many option and food disgusting.. otherwise the property is beautiful and clean

The hotel is nice, staff friendly and nice expert for the breakfast. Staff at breakfast is not useful or friendly..$20 each for breakfast which was not good at all.. not many option and food disgusting.. otherwise the property is beautiful and clean

Wonderful stay!

Wonderful stay!

Everything was great but the temperature. I like my room cold, but the the lack of air conditioning in the hallway (they were hot) and the weak air flow did not allow the room to cool.

Everything was great but the temperature. I like my room cold, but the the lack of air conditioning in the hallway (they were hot) and the weak air flow did not allow the room to cool.

Overall pretty satisfied. The pool needs to be redone and they need to have a small store in the lobby like the other Marriotts.

Overall pretty satisfied. The pool needs to be redone and they need to have a small store in the lobby like the other Marriotts.

Staff was clearly untrained. Hotel bar was inconsistent in hours of operation. Coffee shop has been closed since 2020 but shows on website. Cleaning staff knocked even with do not disturb sign AND entered our room without knocking!!

Staff was clearly untrained. Hotel bar was inconsistent in hours of operation. Coffee shop has been closed since 2020 but shows on website. Cleaning staff knocked even with do not disturb sign AND entered our room without knocking!!

Overall our stay was good. Staff were very helpful and friendly. Wish there were more options for dining and a spa would be nice

Overall our stay was good. Staff were very helpful and friendly. Wish there were more options for dining and a spa would be nice

I had people knocking on my doo evry 5 mins and some random guy walked up to me in parking lot and asked for a dolla! Are u serious? Also the front guy didnt know wht he was doing!! It was a whole mess!! I am never staying there again!!

I had people knocking on my doo evry 5 mins and some random guy walked up to me in parking lot and asked for a dolla! Are u serious? Also the front guy didnt know wht he was doing!! It was a whole mess!! I am never staying there again!!

The air conditioning unit in my room was out and since the hotel was full, they could not provide me with a different room. Truly unacceptable when it’s 100 degrees outside. They should have given me a refund so I could have gone to a different hotel.

The air conditioning unit in my room was out and since the hotel was full, they could not provide me with a different room. Truly unacceptable when it’s 100 degrees outside. They should have given me a refund so I could have gone to a different hotel.

Very clean hotel

Very clean hotel

Great choice

Great choice

Overall it was good. There was a night where there was a lot of yelling and arguing happening outside. It made it difficult sleeping. Also the door to our room was wedged into the door frame and it made it difficult getting in/out of the room. My Mom, who is handicap, was unable to open the door.

Overall it was good. There was a night where there was a lot of yelling and arguing happening outside. It made it difficult sleeping. Also the door to our room was wedged into the door frame and it made it difficult getting in/out of the room. My Mom, who is handicap, was unable to open the door.

Great service. Thanks

Great service. Thanks

The staff is courteous and makes you feel at home.

The staff is courteous and makes you feel at home.

Friendly staff, great location, safe

Friendly staff, great location, safe

Restaurant prices were crazy. And they charged for more than one cup of coffee! STINGY CONSIDERING ROOM PRICES.

Restaurant prices were crazy. And they charged for more than one cup of coffee! STINGY CONSIDERING ROOM PRICES.

Great location

Great location

The rooms were clean and quiet. It was nice to have a restaurant/bar attached to the hotel.

The rooms were clean and quiet. It was nice to have a restaurant/bar attached to the hotel.

Front desk staff not too friendly or inviting! At. Heck in, the rep wasn’t pleasant at all. This was my 1st stay, I had to ask about all amenities and she didn’t want to speak or engage with me at all. At check out, that rep said she would email my receipt and wasn’t friendly at all either.

Front desk staff not too friendly or inviting! At. Heck in, the rep wasn’t pleasant at all. This was my 1st stay, I had to ask about all amenities and she didn’t want to speak or engage with me at all. At check out, that rep said she would email my receipt and wasn’t friendly at all either.

We love this property for every time we come to Columbus for a dance competition. It’s super convenient and walking distance to the river center for performing arts along with many great dining options.

We love this property for every time we come to Columbus for a dance competition. It’s super convenient and walking distance to the river center for performing arts along with many great dining options.

Very nice property and very friendly and helpful staff. Good food and service in the hotel restaurant.

Very nice property and very friendly and helpful staff. Good food and service in the hotel restaurant.

Good

I absolutely loved the customer service that Mrs. Angie provided in Houlihans!

This hotel is amazing and perfect location staff were amazing

The water did not get hot at all. The bathroom could have used a bit more cleaning and updating. Love the fact that Houlihans was attached. Although they ran out of certain items. The breakfast was sub par!

Very expensive for pitiful service

Great stay at this impressive property.

I didn't like that the dining room closed early, and I ordered a salad and it tasted awful, it looked like left over food was put into my salad, cold corn, etc.

The Staff was just as excellent as the hotel. No others words but 5 Stars!

The lobby is strange...not very welcoming Service was average at best

They made it a pleasurable experience

Very friendly staff. Hotel was very nice and clean.

Friendly staff and very accommodating. Rooms are clean. No complaints

When we checked in the sheets has stains on them and we had to ask for more but they were out of blankets.

Beautiful Hotel in the heart of Downtown Columbus Georgia.

The staff isn't very friendly

We loved the hotel except the room next to us woke us up with screaming and loud music from 330 am til about 4 am. That was frustrating.

Awesome

Night staff was absolutely AMAZING!!!

Lovely

Great stay

I loved everything about this hotel.💙

We stayed here once pre-Covid. Decided to give it another go since we enjoyed it so much the first time. We were not disappointed this time either.