Doubletree by Hilton Columbia, SC

Very clean room.

Exceptional

Pool Ever

Very good

The staff was extremely helpful and polite.

Everything was perfect! The staff was very helpful, & the room was clean. Would definitely recommend this hotel!!

Exceptional

Clean

The staff were great and very helpful. The rooms were clean but could need some updating. Great place for a convention.

I would highly recommend this hotel. It's close to downtown Columbia, and the rooms were updated and clean. The staff is friendly everywhere. The gym, pool and food/beverages at Columbo's was excellent! I will stay here again when needed.

Clean

Everything was amazing and the service incredible.

We got there around 8:00pm. There was 6 teenage boys running through the lobby, the hall ways on every floor. We got to our room and a large group of adults in the room next door were being very loud with the door open. We had to go back to registration and request a different room. This one was closer to the interstate. It was very noisy..we could even hear some construction workers that were hanging out drinking beer in the parking lot. The room wasn't very clean ,the sofa bed had stains and no sheets. I called to get sheets several times. I got them an hour later. There was dirty sheets in the hallway. There's broken floor tiles every where. This hotel needs to be remodeled. I won't stay there again.

Exceptional

Great stay

Breakfast was not included. we asked to clean the room but no one showed up . The air conditioner was too loud and not effective at all. The room was very dated and needs some remodeling. The mattress was very comfortable and shower was working just fine.

Very good

The location was perfect for my needs. Right off the interstate and just a few moments from the Synergy Business Park. The staff were very kind and helpful. Room was very spacious. It was a little dated but it appears to be in the process of being renovated. This isn't something that would prevent me from returning. I would definitely stay here again.

The location was perfect for my needs. Right off the interstate and just a few moments from the Synergy Business Park. The staff were very kind and helpful. Room was very spacious. It was a little dated but it appears to be in the process of being renovated. This isn't something that would prevent me from returning. I would definitely stay here again.

The staff were so professional and very nice. Great customer service. Will definitely be back!!

Very nice property. Clean and good service.

This is not a 4-star hotel. 3 at the most! Yes it’s outdated but it’s dirty. Our room hasn’t been dusted what looked like in weeks. Every surface had a layer of dust. Including base boards in the bathroom was nearly black. Each morning housekeepers had rows of dirty laundry on the floor in the hallway instead of putting it in a bin. We dined a couple times and it was a 2/5. We sat down one day to have lunch and was approached with “do you need these” as he was handing us menus. Bar and restaurant customer service needs major changes. Front desk was always very kind and attentive! I would not come back or recommend this location to others.

The beds were very nice and clean, the room was nice all the way around, bar was a cool hang out to watch games at, and the little store inside the hotel is a big plus! The pool was not clean, had warms in it along with some other bugs. Says on website it’s open all year round so maintenance needs to be kept up as well.

Shower was like getting sand blasted.

The beds were very nice and clean, the room was nice all the way around, bar was a cool hang out to watch games at, and the little store inside the hotel is a big plus! The pool was not clean, had warms in it along with some other bugs. Says on website it’s open all year round so maintenance needs to be kept up as well.

Close to where we needed to be and very vlean Shower was like getting sand blasted.

ALL GOOD

Exceptional

The receptionist and the bartenders were all exceptionally kind and helpful.

Hire more housekeepers. My room wasn’t serviced until 4pm

Needs a little TLC... but overall it was a okay.

Good

The breakfast was too expensive. Went elsewhere. Our stay was not good. I reserved an acessable room. The room we were assigned was not. The equipment available to bring in our luggage was not available when needed and the workers were not helpful. Answers to questions were short and inadequate.. i will never stay at this hotel again. I will not recommend this hotel to anyone...overpriced and inadequate. I am losing my previously good opinion of Hilton and will not use your hotels again. Robert Whelchel

Very comfortable Rooms, bed, pillows,Bar staff always so polite and friendly, elegant atmosphere, food great👌pasta , chicken sandwich, apple pie delicious,

Clean room, staff was amazing, Breakfast and bar was superb. Will staying again.

Superb

At breakfast, we so enjoyed talking to the young man who made our omelettes. He was delightful and the omelettes were delicious. Will definitely stay there any time I’m in Columbia.

Paint was peeling from the bathroom ceiling, the bedside power and USB outlets did not work, the lamps were not plugged in and I had to move furniture to plug in the coffee maker.

Breakfast was good

Stained carpet and scuffed up walls and door. Remote for the TV did not work, and nobody answered the phone when we called (several times). I do not recommend.

Great India within walking distance!

Poor

Exceptional

There are no shops near. The only food is a Burger King or Cracker Barrel. The room was clean, but the hotel is dated. you can see obvious deterioration in the rooms with missing baseboards and stained carpet. The registration staff was good, only one person had an attitude. All the other staff was very friendly and welcoming.

Adult

I will stay here again. The room was clean. The bed was sooooo comfortable. It was quiet and restful for the 4 days I was there.

It a very nice hotel and the staff is very friendly and nice. Clean

Needs updates very bad

We checked out a day early despite prepaying for both nights because it was such a poor stay.

Staff, room cleanliness, bed cleanliness modern and easy drive to downtown

Staff, room cleanliness, bed cleanliness modern and easy drive to downtown

The bars and the people. The chairs in the room. One was very very dirty, nasty! The other one was pleather and it was peeling off!

The bars and the people. The chairs in the room. One was very very dirty, nasty! The other one was pleather and it was peeling off!

Everything was nice. Great customer service

Everything was nice. Great customer service

Exceptional

The room was in fair condition, very clean. The staff were very friendly on check-in. The room was just a little drab. I could not find where the breakfast was being offered and did not see where coffee was offered. At checkout, I could not find a staff member at first. Finally a young lady appeared and was not at all helpful I also have not received the bill by email as promised.

The room was in fair condition, very clean. The staff were very friendly on check-in. The room was just a little drab. I could not find where the breakfast was being offered and did not see where coffee was offered. At checkout, I could not find a staff member at first. Finally a young lady appeared and was not at all helpful I also have not received the bill by email as promised.

Location to the conference center The room had no windows, and for the price with no windows breakfast should have been included.

Location to the conference center The room had no windows, and for the price with no windows breakfast should have been included.

Everybody was on some shit

Walls seemed thin. The exit door next to my room was loud when people entered through it. I can hear foot stomps and toilet flushing from upstairs.

Nice Walls seemed thin. The exit door next to my room was loud when people entered through it. I can hear foot stomps and toilet flushing from upstairs.

Exceptional

Exceptional

Superb

All good Would have liked an earlier check-in. Was told check-in time was 3. I was on the road 40 years and know rooms become clean as staff works--not all at once. I offered my number for a text when available but to know avail so ended up in line after 3. I also know accommodations were made for others before three so that was disappointing. If told you only accommodate honors members with requests that would have been at least a bit more palatable since I had many early check-ins on the road regardless of POLICY in my years of traveling. Just an FYI!

The beds were not made and the dirty towels were not picked up . Everything was in a mess .

What did I like about it the way the rooms were set up and how the lobby looks. The staff and team members took their time to make sure you have a clean area along with the room. I believe the price of well worth it. N/A

Just that the hotel staff were very courteous and provided everything I asked for.

Just that the hotel staff were very courteous and provided everything I asked for.

Breakfast is very limited, staff is nice and air conditioning is loud

Breakfast is very limited, staff is nice and air conditioning is loud

Great location, very clean and well kept hotel. Would definitely go again!

Great location, very clean and well kept hotel. Would definitely go again!

Electrical problems in the room sink leaking water doesn't stay hot

Room was very nice quiet and spacious. I really enjoyed my visit!

Room was very nice quiet and spacious. I really enjoyed my visit!

I stayed three nights at with my elderly parents and the room was never cleaned a single time. We had no extra towels and no toilet paper. After asking the front desk in person and by phone for essentials, nothing was delivered and calls went unanswered. The staff acted uninterested and offered no apology or solution. This is poor service, poor hygiene, and an unacceptable safety risk when traveling with an older family member. I expected better from Hilton property. Do not stay there.

I stayed three nights at with my elderly parents and the room was never cleaned a single time. We had no extra towels and no toilet paper. After asking the front desk in person and by phone for essentials, nothing was delivered and calls went unanswered. The staff acted uninterested and offered no apology or solution. This is poor service, poor hygiene, and an unacceptable safety risk when traveling with an older family member. I expected better from Hilton property. Do not stay there.

Cleanliness, friendliness and a 12pm check out time!! The bed was very comfortable as well!!

Cleanliness, friendliness and a 12pm check out time!! The bed was very comfortable as well!!

Staff was very friendly and helpful. Lobby is deceiving.

Staff was very friendly and helpful. Lobby is deceiving.

Room is old but nice.

Room is old but nice.

staff was good, except we were not given vouchers for breakfast at check-in. coffee maker leaked all over. 4 days stay with no one servicing room, no bathroom fan for smell or steam, could not find an ice maker was told 1,3,5, floor. even on first floor staff could not find one and went into the closed kitchen, woke up and had to leave building due to false fire alarm. someone spilled a milkshake outside of a-door when we got their 4 days later it was still there. then the scan bar code left in room to tip staff lol not happening after that experience. I expected a top-notch hotel affiliated with a Hilton name on it. very disappointed.

staff was good, except we were not given vouchers for breakfast at check-in. coffee maker leaked all over. 4 days stay with no one servicing room, no bathroom fan for smell or steam, could not find an ice maker was told 1,3,5, floor. even on first floor staff could not find one and went into the closed kitchen, woke up and had to leave building due to false fire alarm. someone spilled a milkshake outside of a-door when we got their 4 days later it was still there. then the scan bar code left in room to tip staff lol not happening after that experience. I expected a top-notch hotel affiliated with a Hilton name on it. very disappointed.

When I was booking through Booking.com. It was showing bfast included but when went there to have bfast they asked we have to pay extra for bfast. No value for money. bfast should be included in the price

I like that it was close to everything far as like shopping and going to get food I didn’t like how when I first arrive apparently the door had a battery to it so my door was dead, which was not allowing me to enter my room so I had to have maintenance come up at least multiple times for the first day however they were able to fix it

Clean room

Clean room

Everything was Amazing

Everything was Amazing

Nothing

Ll

Ll

The staff was very friendly and accommodating.

The staff was very friendly and accommodating.

Loved the hotel and the staff The minimal option for breakfast was over priced, the hotel food and bar was over priced, and the pillows on the bed was throw pillows not full size pillows

Easy peasy! Friendly staff at the front desk!

Easy peasy! Friendly staff at the front desk!

Everything was great

Everything was great

Took 1 1/2 hrs to get checked in

Took 1 1/2 hrs to get checked in

Great stay, hotel was very nice, staff was very accommodating!!!

Great stay, hotel was very nice, staff was very accommodating!!!

It was okay... the balcony was a view of inside the main lobby, no windows for freh air

It was okay... the balcony was a view of inside the main lobby, no windows for freh air

Awesome

Awesome

N/a

N/a

Location. Nice size rooms. Large tv Bathroom was really small. No one cleaned the room after we checked in

Poor

Poor

When checking in the 2 ladies at the front desk were chatting and we stood there for a couple of minutes until one lady looked at us like we were bothering them, I stated we are checking in, she rolled her eyes and asked our information, she got us checked in and said there will not be any room service unless we let the front desk know by 8 am of the day we needed the room service done. While during our stay we needed toilet paper, my wife went to the front desk and asked for some toilet paper, the person at the front desk told her it would be right up this was around 4pm, nothing was brought up we wound up using the restrooms in the hall by the snack machines. the next day we saw a house keeping lady and asked her if we could get the toilet paper, she had it to us in 10 minutes. the bathroom was moldy around the floor and shower. at night the room door has light coming in around it from the hall on the other side, so much so there is no need for a night light. I really do not feel that the price we paid for the room was anywhere near worth what we had to pay for.

When checking in the 2 ladies at the front desk were chatting and we stood there for a couple of minutes until one lady looked at us like we were bothering them, I stated we are checking in, she rolled her eyes and asked our information, she got us checked in and said there will not be any room service unless we let the front desk know by 8 am of the day we needed the room service done. While during our stay we needed toilet paper, my wife went to the front desk and asked for some toilet paper, the person at the front desk told her it would be right up this was around 4pm, nothing was brought up we wound up using the restrooms in the hall by the snack machines. the next day we saw a house keeping lady and asked her if we could get the toilet paper, she had it to us in 10 minutes. the bathroom was moldy around the floor and shower. at night the room door has light coming in around it from the hall on the other side, so much so there is no need for a night light. I really do not feel that the price we paid for the room was anywhere near worth what we had to pay for.

Hotel is outdated and carpets needed replacement asap. Key card did not work and had to go back and forth to front desk until having to wait for the security guy to open the door. The lock-out problem seems to happen often because there are pry marks on the doors about the hotel.

The staff was very nice but over all the property was dirty and the furnishings were very tired and stained. The bar area was nice and so was the night time bartender. But during the day, when it was open, I couldn’t find anyone to take an order and there were several dirty tables with used dishes on them. Overall, it was in a convenient location but most things close by were closed or seedy looking

The staff was very nice but over all the property was dirty and the furnishings were very tired and stained. The bar area was nice and so was the night time bartender. But during the day, when it was open, I couldn’t find anyone to take an order and there were several dirty tables with used dishes on them. Overall, it was in a convenient location but most things close by were closed or seedy looking

Wonder breakfast with good caring good severs; and gentleman bartender was superb in customer service as well as the cook making omletts ! Poor room service for request for towels : I had clean towels taken out my room by maid: I went to pool area to get fresh towels from the cart !!!!

The stay at the property was good, however after the second day there was no toilet tissue in the room and we had to keep requesting towels and for the room to be cleaned. We saw the maid on the floor and requested towels but was told that we had to go to the front desk

The stay at the property was good, however after the second day there was no toilet tissue in the room and we had to keep requesting towels and for the room to be cleaned. We saw the maid on the floor and requested towels but was told that we had to go to the front desk

Everything was great except there should be free breakfast

Everything was great except there should be free breakfast

Water damage in the ceiling of our room - rusted metal. Uncomfortable mattress. How is this a four star hotel. Its old and needs a remodel.

Water damage in the ceiling of our room - rusted metal. Uncomfortable mattress. How is this a four star hotel. Its old and needs a remodel.

Cookies were good, bed was comfortable. The location of my room was noisy. I heard doors slamming late night.

Cookies were good, bed was comfortable. The location of my room was noisy. I heard doors slamming late night.

Check in was horrible

Check in was horrible

Nothing was impressive. Just another hotel. Corners of bathroom was dirty, obviously not cleaned on a regular basis. Room was ok, but apparently some employees sitting at bar, discussing a bed bug infestation. Not a good sign. None of the employees stood out as good or even great. They were average at best. I wont plan to book there again, as you should at least get a smile. No discussion of amenities, local things of interest. Nothing. Rather sad.

Nothing was impressive. Just another hotel. Corners of bathroom was dirty, obviously not cleaned on a regular basis. Room was ok, but apparently some employees sitting at bar, discussing a bed bug infestation. Not a good sign. None of the employees stood out as good or even great. They were average at best. I wont plan to book there again, as you should at least get a smile. No discussion of amenities, local things of interest. Nothing. Rather sad.

Very dirty. Very nasty

Very dirty. Very nasty

Property seem run down, odd smells and very noisy especially in the room itself. Will not choose to stay at this location again.

Property seem run down, odd smells and very noisy especially in the room itself. Will not choose to stay at this location again.

So good!

So good!

The staff was nice and the restaurant was good The room was trash it was signs of mold and mildew in the bathroom The wall in the room look like it was half painted I’m not sure what was going on but I felt like I was sleeping in a trap house

Location was convenient, right off hwy. Room.was clean. Frig and microwave in place but appeared to be after thought. Extra latch on door broken off. USB outlets at bedside. Enclose frig and get Microwave off floor.

The property is filthy! There were 2 women at the counter and only 1 was attending to customers while the other one just watched.

The property is filthy! There were 2 women at the counter and only 1 was attending to customers while the other one just watched.

.

.

I had a good time as usual the staff was excellent.

I had a good time as usual the staff was excellent.

Excellent property very nice. I will definitely return.

Excellent property very nice. I will definitely return.

1 of my go to hotels while working in Lexington SC

1 of my go to hotels while working in Lexington SC

Manager has a terrible attitude, I call down for towels (as the housekeeper told me to do) and after waiting about 40 minutes I called again to see if I need to come down and get them myself because it had been about 45 minutes waiting for some towels… the manager says with a nasty attitude “no it has not been 45 minutes it’s only been 30 minutes” as if that were more acceptable… it’s towels not food

Manager has a terrible attitude, I call down for towels (as the housekeeper told me to do) and after waiting about 40 minutes I called again to see if I need to come down and get them myself because it had been about 45 minutes waiting for some towels… the manager says with a nasty attitude “no it has not been 45 minutes it’s only been 30 minutes” as if that were more acceptable… it’s towels not food

I loved the ambiance. Very inviting. Felt like being at home.

I loved the ambiance. Very inviting. Felt like being at home.

Great weekend stay!

Great weekend stay!

I liked everything. Plus it has an outstanding restaurant. Excellent food.

I liked everything. Plus it has an outstanding restaurant. Excellent food.

I paid up for a room with outdoor balcony only for that balcony to be completely unusable. The space had not been cleaned in a very long. Fat spiders, their prey debris, old webs, tree and pollen debris...who wants to sit in that? Because I was only at the hotel to shower and sleep and because my family and I received excellent customer service at the front desk and gave me extra towels multiple times without issue. Please clean all spaces included in the price of the room that you expect people to pay for. Walls and ac vents etc should be cleaned periodically. Overall for my short stay, my needs were met.

I paid up for a room with outdoor balcony only for that balcony to be completely unusable. The space had not been cleaned in a very long. Fat spiders, their prey debris, old webs, tree and pollen debris...who wants to sit in that? Because I was only at the hotel to shower and sleep and because my family and I received excellent customer service at the front desk and gave me extra towels multiple times without issue. Please clean all spaces included in the price of the room that you expect people to pay for. Walls and ac vents etc should be cleaned periodically. Overall for my short stay, my needs were met.

Service and the rooms were excellent!

Service and the rooms were excellent!

Definitely in need of renovations

Definitely in need of renovations

The front desk was very professional.

The front desk was very professional.

Everyone was great and a very quick check in and out

Everyone was great and a very quick check in and out

Everything went well, considering I didn't have a reservation and it was in the evening when I checked in. Descent breakfast.

Everything went well, considering I didn't have a reservation and it was in the evening when I checked in. Descent breakfast.

Room was not very clean in the bathroom. There was left over hair and dirt throughout the bathroom. The fridge was warmer than the room.

Room was not very clean in the bathroom. There was left over hair and dirt throughout the bathroom. The fridge was warmer than the room.

The pool was great

The pool was great

The pool was greatly appreciated

The pool was greatly appreciated

Very nice hotel but the rooms need a little refresh. Out room the bathroom sink hot water handle was broken off.

Very nice hotel but the rooms need a little refresh. Out room the bathroom sink hot water handle was broken off.

Room was filthy, not cleaned, even the walls had food or filth smudges on them. The hotel smelled of weed and we got woken up to our neighbors doing things children shouldn’t hear at 630 am. Told the front staff and they just said sorry. Didn’t try to fix the problems or offer a partial refund. WILL NOT BE STAYING HERE AGAIN UNTIL HILTON CORRECTS THIS MAJOR PROBLEM!

Room was filthy, not cleaned, even the walls had food or filth smudges on them. The hotel smelled of weed and we got woken up to our neighbors doing things children shouldn’t hear at 630 am. Told the front staff and they just said sorry. Didn’t try to fix the problems or offer a partial refund. WILL NOT BE STAYING HERE AGAIN UNTIL HILTON CORRECTS THIS MAJOR PROBLEM!

I enjoyed my stay at the Double Tree. I was there for a conference. The room was nice and clean. The staff were friendly and helpful. They gave me cookies.

I enjoyed my stay at the Double Tree. I was there for a conference. The room was nice and clean. The staff were friendly and helpful. They gave me cookies.

We arrived at this property to attend an event at the Gala Convention Center. The very first contact we had was with the shuttle driver, Lance. Lance was awesome! He was accomodating, informative, and very helpful with making recommendations for the area. Then, we met with the front desk attendant, Kadecia (sorry, spelling is probably wrong). Again, AWESOME! We arrived a bit earlier than expected but she went out of her way to assist with recommendations of where to go and what to do in the meantime. She held our luggage and made sure to call us at the earliest time we could check in! Kudos to our other shuttle drivers, and the manager on duty the following evening, Tyree. Unfortunately, he had to step in and make sure we received enough towels, toilet paper, and body gel. We had to ask for more towels more than 4 times. We kept getting the runaround from the other staff. We stayed for two nights and our room was never cleaned. Tyree even had to take out our trash for us. The hotel's location is perfect, the property is beautiful and clean. Unfortunately, we are unable to give it the five stars we would like to give due to a few bad apples on the staff and perhaps and overworked cleaning staff.

We arrived at this property to attend an event at the Gala Convention Center. The very first contact we had was with the shuttle driver, Lance. Lance was awesome! He was accomodating, informative, and very helpful with making recommendations for the area. Then, we met with the front desk attendant, Kadecia (sorry, spelling is probably wrong). Again, AWESOME! We arrived a bit earlier than expected but she went out of her way to assist with recommendations of where to go and what to do in the meantime. She held our luggage and made sure to call us at the earliest time we could check in! Kudos to our other shuttle drivers, and the manager on duty the following evening, Tyree. Unfortunately, he had to step in and make sure we received enough towels, toilet paper, and body gel. We had to ask for more towels more than 4 times. We kept getting the runaround from the other staff. We stayed for two nights and our room was never cleaned. Tyree even had to take out our trash for us. The hotel's location is perfect, the property is beautiful and clean. Unfortunately, we are unable to give it the five stars we would like to give due to a few bad apples on the staff and perhaps and overworked cleaning staff.

It was a good stay

It was a good stay

Welcome, room, bed, cleanness

Welcome, room, bed, cleanness

Breakfast was good, the room was nice, and the shower was HUGE! Also, all of the staff I encountered were very friendly. I will return. I attended a banquet on Saturday night at the Conference Center and the vegan option was really good. The only recommendation I have is please add antibacteria wipes in the gym to clean the equipment before use.

Breakfast was good, the room was nice, and the shower was HUGE! Also, all of the staff I encountered were very friendly. I will return. I attended a banquet on Saturday night at the Conference Center and the vegan option was really good. The only recommendation I have is please add antibacteria wipes in the gym to clean the equipment before use.

There wasn’t any handsoap at our bathroom sink. Also, the bodywash was empty.

There wasn’t any handsoap at our bathroom sink. Also, the bodywash was empty.

Hallway. No towel hooks. Noisy with restaurant/bar in open atrium - lots of people partying in open area. Hotel was clean, no complaints on cleanliness.

Hallway. No towel hooks. Noisy with restaurant/bar in open atrium - lots of people partying in open area. Hotel was clean, no complaints on cleanliness.

Disgusting property. I wish I had the option to post pictures with this review. The property is old and dirty. The bathroom was so disgusting and very unclean and unsanitary. I plan to submit a complaint with pictures to Hilton. The room that we were placed in should not even be available to guests. I’ve never had this experience at the Doubletree.

Disgusting property. I wish I had the option to post pictures with this review. The property is old and dirty. The bathroom was so disgusting and very unclean and unsanitary. I plan to submit a complaint with pictures to Hilton. The room that we were placed in should not even be available to guests. I’ve never had this experience at the Doubletree.

The receptionist was really nice and quick. While reserving the room, I selected the wrong check-in date and she made it really easy to get taken care of so that I could be inside of my room within 10 minutes of checking in.

The receptionist was really nice and quick. While reserving the room, I selected the wrong check-in date and she made it really easy to get taken care of so that I could be inside of my room within 10 minutes of checking in.

On top of that, the pillows were no larger than couch throw pillows and were extremely uncomfortable.

On top of that, the pillows were no larger than couch throw pillows and were extremely uncomfortable.

I felt safe and it was clean but no housekeeping services were done during my stay. The furniture is all well used and show signs of overuse.

I felt safe and it was clean but no housekeeping services were done during my stay. The furniture is all well used and show signs of overuse.

“Poor” may be a little strong to the negative side. But I don’t think it was “average” either. It wasn’t horrible, but it definitely isn’t good. Just feels old and run down overall and not overly clean.

“Poor” may be a little strong to the negative side. But I don’t think it was “average” either. It wasn’t horrible, but it definitely isn’t good. Just feels old and run down overall and not overly clean.

Overall, a pleasant stay. The staff was very courteous and friendly. The laundry room was under repairs, so I couldn't wash clothes. The gym was very nice, and had lots of equipment for a good workout.

Overall, a pleasant stay. The staff was very courteous and friendly. The laundry room was under repairs, so I couldn't wash clothes. The gym was very nice, and had lots of equipment for a good workout.

I don't typically leave bad reviews & I hate that this stay wasn't better. I've always enjoyed this Doubletree, but this trip wasn't the best. 1st: found bags of trash hid behind a chair in our room. 2nd: the shower handle was broke off & just laying on soap rack. 3rd: no mattress cover, just a fitted sheet. 4th: NO cookies. Front desk personnel were super nice tho! I'd give em another try, but I guess I should of been more vocal on my findings in the room.

I don't typically leave bad reviews & I hate that this stay wasn't better. I've always enjoyed this Doubletree, but this trip wasn't the best. 1st: found bags of trash hid behind a chair in our room. 2nd: the shower handle was broke off & just laying on soap rack. 3rd: no mattress cover, just a fitted sheet. 4th: NO cookies. Front desk personnel were super nice tho! I'd give em another try, but I guess I should of been more vocal on my findings in the room.

Was vert friendly

Was vert friendly

Lady at front desk was amazing.

Lady at front desk was amazing.

The hotel and our room was very clean and the service was awesome during our short stay. However, there is no vent in the bathroom which has caused the paint to chip majorly all within the bathroom.

The stay was absolutely amazing. I slep very well and comfortable. The service was ama?ing and friendly.

This was 1 of 2 4 star hotels in the city, that is why I chose it. We were supposed to have adjoining rooms, but in one of the rooms, the sink didn’t drain and the phone didn’t work. The other part of our party was moved to a different floor to find a functional room. During our 3 night stay, our room was NEVER serviced. We were told after the first night that we had to request that the room be serviced, but it still didn’t happen. When we requested clean towels, it took 3 calls and a visit to the desk. After the second night, it took 5 requests over the course of the day. The staff overall, didn’t seem to care. Will not stay there again and would not recommend.

There are vegan/vegetarian food options. The gym is large and nice, and the staff was very professional and nice.

Muy limpio

It was a little cold in the lobby area and restaurant area and bathrooms outside room . Other than that it was perfect

Staff were friendly and welcoming. Food was abundant and good tasting.

You get less than what you pay

Poor quality refurbishment. Cracks in floors, dirty ceiling tiles, room door didn’t shut all the way.

Hotel is located close to the highway which was very convenient. Restaurant onsite and close by with shopping options with in 15 mile radius. My only complaints are the the room was very dusty and one of the lights didn't work by the bed. Rooms could use a touch up around rusty areas. The hotwater is on point and the bed was comfortable with nice firm pillows. I would stay here again If into soul food, check out KiKi's Chicken and Waffles.

The rooms are dated and unclean. The buffet was sub par at best

The area looked sketchy, the toilet made a loud sound every time it was flushed, sounded like a hammer hitting a block of concrete.

The front attendant Noelle was very nice, however there were no housekeeping the beds were not made. The room wasn’t clean, they were no shower gel/lotion, we had to ask for extra towels. The overall hotel lobby was clean.

We made a reservation from 10/31- 11/2.. we never had anyone come in amd clean our room once..the room had holes in the ceiling..water stains on the ceiling..carpets were stained amd filthy..furniture was probably the original from opening day 30 years ago..pillows were s.all n had stains on the pillow cases..overall terrible experience..We will never stay there again amd will post all this information on social media..for what we paid we were disgusted in almost every part of our stay.

It was a amazing time thank you

It was the host hotel for a homecoming event, and the staff seemed overwhelmed. We requested fresh towels and never received them. They did not have enough staff to help during breakfast. On check out day, the housekeeping staff started knocking on our door at 8am, even though we repeatedly told them that check out was at noon. I love Hilton properties, however I will not come back to this location.

The rooms are nice, they just need updated. The breakfast was not worth the price.

This property was awful! The surrounding area was scary! I had two rooms and gave them away to two women in the lobby because it was too late for me to get a refund. They were happy to have 2 nights free on me.

Near expressway

Most notable negatives were the cleanliness of the shower, stained lampshade, and the terrible service at the onsite restaurant, where I waited for 40 minutes to collect a to-go order of 2 side items. Apart from that, the hotel was reasonably clean and comfortable. All other staff members I encountered were both friendly and helpful.

Upon arrival, the woman at the front desk and manager were rude and unprofessional. Arrived 1/2 hour early hoping for a room, none were available. No rooms were available at the 3 pm check in time either. Upon finally getting our room, the bathroom and shower areas looked like they had not been cleaned properly for quite some time as there was mold in and outside the shower, the balcony area was disgusting and there was no mattress pad on the bed. The entire facility was unkept; lobby chairs are stained; elevator indicator lights don't work and are filthy, the property needs an over hall. First and last time staying in this Hilton. Hilton should be embarrassed to have their name on this hotel.

Easy on off highway and getting into Columbia

Unfriendly staff with bad attitudes. Dated hotel and very noisy. Would not stay again.

Everything was fine until we went to shower this morning and there was no hot water in our room.

Very rough areas around the hotel property didn’t feel safe to walk outside the hotel proper

Not a good place

Loved it here. Would go back!

Safe and clean. Had issue with tv but they replaced it immediately

The hospitality of the entire staff was amazing! They let me check in early, and made accommodations to my stay with ease and with the most pleasant of attitudes. My son was graduating from basic training, and that’s there reason for my stay…and they were very courteous to him and congratulated him with kindness.

There were dirty dishes in the hallway. I’m from the condition of the dishes. They had been there a while. There was mowed in the bathroom. And the furniture was very worn.

Wonderful personnel, property, amenities and service.

A wonderful building, it was clean and decorated awesomely. But the bed was very uncomfortable .

Place was clean and great atmosphere.

We booked a room at the DoubleTree in Columbia, SC for one night. When we opened the door to our room we thought the heat was on. The thermostat showed 81 degrees. I turned it down and waited an hour nothing changed. I went to the lobby and explained the problem and they sent the maintenance man to check the air conditioner. He worked on the unit and thought he had it fixed. We waited almost an hour and still no change. I went back to the lobby and told them that there was no change, just hot air coming from the unit. They told me to set the thermostat down to 60, which I did but it didn’t change a thing. The room was so hot that we couldn’t sleep!! It was the worst experience of our vacation!!!

But have you ever been to a hotel where it felt like they were only barely maintaining it and were kinda on the losing side of the battle? That’s here. It’s a high-traffic property, I know, and it was clean (80% clean), but it showed many signs of neglect in some important places. 1) Waiting for the elevator, I lean over and see an ancient coffee cup and loose trash on the non-walkable area where one would expect to see some vibrant shrubs or plants. 2) There is significant water damage on a 15-foot section of a hallway wall going from the lobby to a side exit. 3) Food left outside of a room remained there from 6:30pm until 11am the next day. 4) The hallway trash cans, likewise, were neglected and overflowing with trash. It reads to me as understaffed more than negligent / incompetent, but I could be wrong. But regardless, if I could casually noticed these matters, there are definitely more, and probably worse things I didn’t see but others have. They need to invest in the property now before they get worse. You will enjoy your stay but you won’t be able to again if they end up closing for repairs later. It’s a beautiful property but needs a stronger eye on detail and resolve to make needed repairs / staffing adjustments.

The initial front desk agent was courteous and welcoming. The gym was decent enough to support a fair workout for someone on a short vacation. The crab dip (a late night snack) was good and the server brought us extra crackers when we ran out. The water pressure for the shower was excellent. Checking out was easy. The morning coffee (set out at 6:30AM) wasn't bad at all. The location was convenient for all of our travels (in all directions). The bad: When we arrived, (after 3:00pm) we had to wait for a room (they weren't "ready). The agent I was working with left her shift and was replaced by another front desk agent who ignored the fact that we (my friend and I) were waiting for a room and proceeded to deal with another customer, she deemed "1st in line". That customer then informed her we were first in line. This was a mild annoyance. The A/C ran all the time - it could not cool the room - the controls were locked and the room thermostat served NO purpose- (the less than adequate coolness of the air was likely due to low a refrigerant charge - I'm familiar with troubleshooting A/C systems). The toilet roll hanger broke - we informed the front desk, the agent claimed it would be fixed on the 1st day (it remained broken throughout our 2 day stay). There was only ONE trashcan in the bathroom and it was small There was no maid service - we had to ask the front desk for new towels each day and leave dirty ones in the room (no pickup).

Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a differentAwful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.

Horrible.. It started off first no rooms available for check in in, this happened the next day we noticed as well. Around 1am our first night, I heard a very loud dripping by the a/c and window. I assumed our a/c froze, but when I got up and looked. It was coming from the floor above. The drapes were stain and the ceiling was stained. The towel I put down to try stop the dripping sound all night long was completely soaked. This has had to be going on for a long time. So that morning I went to the desk around 9am. They said they had no rooms available but would get one in the afternoon. By the time I got back to the room, the drape and rod fell out of the ceiling along with ceiling texture the area clearly had mold. We left for the day, came back around 3pm and still no room, left at 4 still no room. We didn't get our room til we arrived back that evening at 10:30m. To move a 4yr old and all your stuff at 10:30pm was a treat. When we checked out still no resolution for the room. I always got the "I'm not the manager I cant make a decision" and the Manager never called me back, I had to call the hotel back after hotels.com couldn't get a different answer. Doubletree Hilton wanted to offer 10,000 points which is 1/3 the cost in points for a room. Hotels.com offered $75 but the room was $200 a night. Awful customer service for what we had to deal with. Definitely not the standard I would assume that would come with Doubletree or Hilton brand.. TOTALLY DON'T RECOMMEND.

Cushions in the lobby were dirty and stained. We had one half a roll of TP with no other rolls. Baseboard in the hall ways coming off and dead bugs in the bathrooms by the conference rooms. We will never stay here again.

The room was fine and clean. The shower experience was less than enjoyable as it took SEVERAL minutes for the water to get hot, not just two minutes as the sign on the shower door suggested. We didn't have enough towels and when I went down to the front desk to ask for towels, the man behind the desk gave me a look that let me know they were out of towels and he took my room number down to bring them up but that never happened. Very average stay, don't recommend this property and will not return.

Me and a few girlfriends stayed here for a few days. Pool was a good time even with the sprinkle of a few rain drops. Staff was great and friendly but kitchen/restaurant was very short staff. Food was decent. Bartender was great and fun. I would stay here again.

During my stay, the room was near a garbage can that was full of trash for the entire day and never emptied. A request was made for housekeeping to clean the room and it was never cleaned. I had to request new towels & washcloths. The television in the room didn’t work properly and a loud humming sound was coming from a generator below the room. The sound was continuous. The overall housekeeping and cleanliness of this hotel is well below average. Please do not waste your money and stay at another hotel in the Columbia area.

Stay was good, it’s a little dated, need a good scrub in the bathroom shower. Other than the room, there was little to no coffee available in lobby😟

Great Location...my biggest issue was with the energy saving process that takes place during the hottest hours of the day...my room was 75° each time I returned...and the system shut down often if no movement in the room...crazy setup for summer weather! Also, not good when I was bitten by bedbugs!!!

Excellent customer service. Outdated facilities

The front desk people were excellent. Great customer service

Dust on the walls, light out in bathroom, no bathroom vent, garbage left under the bed, AC never went below 75F, door had visible damage to it, room entrance card did not work on the first time, coffee maker was missing parts, shower always got water on the floor, conditioner was empty, toilet was too high to sit comfortably on. Hotel bar and restaurant was nice though. Was unaware of the shuttle to the hotel. All staff was super friendly and nice.

The facility was average, needs some updates. The bar personnel were very good.

It was very nice we stay at this hotel every time we travel

The hotel was nice and staff very friendly. The bathroom was so tiny that I had to squeeze in the close the door. It didn’t have a vent either. Bad design.

Bathroom was very small .

Only reason we booked this hotel was for the pool and it was closed. No notification was given or we would have cancelled. Management could give us no information on when it was closed or for how long. We were then asked to leave the outside sitting area at dusk. Why can’t we sit outside? Multiple instances of evident water damage inside property and when for some reason all the main floor bathrooms were locked in the morning when I was trying to workout. Overall very dissatisfied and won’t be staying at Hilton anytime soon

The main issue was the kitchen staff. After speaking with them ordered from an offsite location. Ceiling tiles showed water damage. Shower had mold. I will say the rest of the room was clean. This is however the second Doubletree ive stayed at in the last 4 months where the cable did not work

The food and customer service was great!!

Enjoyed our one night stay!

Located right off I20 and not too far from I26. The bathroom needs a remodel specifically the shower floor tiles. Beds were comfortable and room was overall clean. Don't waste money on breakfast. It was not worth the 15 bucks. Crackle Barrel is a 5 minute drive.

Very polite staff from check in to check out. Room was nice and clean. Bed not the most comfortable but ok. Convenient dining area with bar. Food was very good. Only negative thing was breakfast was not included. $16.99 USD for buffet per person. G & J from Canada.

I love the front desk clerk!!!

Amazing experience

Beautiful property. Comfortable room, very pleasant front desk staff. Especially Deja. Van driver Daren was extremely helpful. Thanks.

Extremely dated. Shower was moldy. The doors to the rooms slam so hard that I catapulted out of bed a couple times. Do not recommend if you want to sleep past 5 AM.

Nice clean property. The staff was very friendly. Conference center was very nice. Positive experience.

I had an overnight stay while visiting the Riverbank Zoo with my granddaughter. This was so close to the zoo and eating places.

Nice hotel with good local restaurants and easy access to freeway nearby.

This hotel is filthy. The floors are dirty. The shower has mold. The door and entry area is worn out and damaged. We had to change rooms because pipes in the wall were rattling very loudly. The window in the elevator is broken. The heater is very loud. When it comes on at night it wake us up. Hilton should be ashamed of itself for being associated with this hotel.

Our room had not been properly cleaned when we checked in. There was a used bar of soap on the bathroom counter, a dirty towel on the floor underneath it, and one clean towel. There were cigarette butts, empty beer cans, and several active spider webs on the balcony. The microwave didn't work properly and the coffee maker didn't work at all. There were no blankets or sheets in the room for the pull out sofa and there was only one pillow. The tv remote did not work and someone had wedged paper in the door latch to keep it from functioning properly. After 3 phone calls to the front desk, the night manager came to look at our room and was very responsive. But one of the staff members at the front desk was unprofessional and rolled her eyes and walked away from the desk when I asked a question after reporting the issues with the room. Definitely not the quality you'd expect renting a suite at the Hilton.