Aloft by Marriott Columbia Harbison

Everything was great , front desk staff was also

Nice property. It needs some refurbishment, but it's a good property.

Exceptional

Everything Nothing

Great staff very helpful.Room A/C wasn’t working, but issue got resolved in quick manner and was able to switch rooms. Great staff

Battle spin the fire alarm went out, woke me up, kept me up for two hours. It was hard for me to go back to sleep and nobody even even said you all right but check on me.

Very nice property and decor. Clean. Friendly staff. Few spots missed cleaning in the bathroom but nothing major.

Exceptional

The location was great Our ironing board was broken we called for a replacement but didn't get one

Very clean rooms, and a friendly staff, made for a pleasant overnight stay. No issues to report. Was a great choice for our road trip.

Exceptional

Location and value floors Pillows are not good. Water pressure was way too much. When you flush toilet water shoots out on floor. Shower water hurt it’s so much pressure. Also shampoo and conditioners are on the wrong side of shower. Should not be under shower head. Guy serving at the bar was nice and helpful but not trained enough. Not his fault but nothing in kitchen seems to work. He tried to make us dinner and set the smoke detector off for the hotel.

The two ladies @ the front desk were so helpful with restaurant recommendations. Do’s & Don’t. Location, location was amazing. The location was not busy so it felt like I had the entire hotel to myself. I am glad I stopped here. The weather was so bad that a quick stop to rest & hide from the weather was the best choice. My fur babies were also very comfortable.

Very good

Too many children running through the hallway knocking on doors. I even opened the door and asked them to stop running and knocking on doors

My room was clean, quiet, and spacious. The hotel’s location was excellent, conveniently situated near a shopping center, mall, and movie theater. The property itself was well-maintained, peaceful, and very comfortable throughout my stay.

Clean friendly staff

Superb

Staff was amazing, the gentleman at the front desk was so very helpful and friendly. I would stay here again. Breakfast was what I expected but there was restaurant near by.

Staff was amazing, the gentleman at the front desk was so very helpful and friendly. I would stay here again. Breakfast was what I expected but there was restaurant near by.

Exceptional

Exceptional

Nice location located around so many convenient places Being so close to the hotel across the street

Nice location located around so many convenient places Being so close to the hotel across the street

Quiet room. Pet friendly. Shower doors were not hung right causing leaking

First off the staff, the amenities, the cleanliness, and the comfort level was exceptional No free continental breakfast

First off the staff, the amenities, the cleanliness, and the comfort level was exceptional No free continental breakfast

Stopped here on a roadtrip from FL to PA overnight. Staff was incredibly friendly and efficient. Check in took all of 3 minutes. The room was immaculate and stocked with everything we needed for a nights stay (including toiletries). Pet friendly and has a relief area. In a cluster of other hotels so felt safe as a solo female traveler. Level 2 EV CHARGERS! Got to charge my Tesla overnight with no issues, no congestion. Would highly recommend.

Awesome and a great time

Very good

India and Jackson were great. Everyone was professional and courteous. I will definitely be back and thank you!

Skip this place! Lots of other options. The staff was very nice, this was the only bright spot.

Excellent location. It was perfect.

It was a good, clean room and nice staff. The exterior of the property looks a bit run down, however.

Check-in was at 3pm, we arrived at 4:30pm and we told we had to wait another 30 minutes because the people before us were aloud to check out at 4pm and the room still needed to be cleaned. When we got to the room, the floor and counters was visibly dirty. We had 3 guests. They didn't provide linen for the pull out couch. They only gave us 2 towels and the TV did not work.

The room was very comfortable. The size of the room was amazing. The staff was so friendly, not just the front desk staff but all the staff, the maintenance man the housekeeper everyone when I go back in that direction I will be staying at this location again I have a small Cavapoo and she loved it and the dog area outside wow thank you very much. Not very many places have that for your pets. I highly highly recommend!!!

Overall, I was very pleased with the visit, and would book a room here again!

Friendly staff, Clean room, A great aura, And everything was better than I expected.

Found spiders in the room upon arrival. no microwave.

Na

Clean room. Great shower! Bathroom sink barely worked and my mattress was sunken in in the middle.

No microwave in rooms

Make up was found on the pillows , shower was not working properly. Tv kept going out

Everything was great except for the limited amount of parking spaces. It made having too much fun catching up with family and getting back a bit late extremely stressful. Beds were comfortable. Rates affordable! We will be back and just plan our time better or take an uber.

A really good atmosphere.

Friendly staff

Great stay, friendly and helpful staff.

Clean room, well maintained property, friendly staff

Pet Friendly, room was very clean, staff was very friendly!

The lobby and our room was very clean and the front deso staff was super friendly and always greeted us nicely when entering and exiting. But there were sketchy looking people in the parking lot almost always, didnt pick up their garbage or anything and we left yesterday for a few hours and had a do not disturb sign outside our door but someone had been in our room. Lots of our stuf had been moved around and it definitely wasnt the cleaning staff, everything seemed to be accounted for but someone had been in there for sure.

I came for my birthday weekend , the bar was excellent . Our room was really clean .

The overall experience was good. However, the were big crater dents in the mattress and the bathroom door barely moved. We literally had to push with all our might in order to open and close it. I did go to the front desk about it but they unfortunately couldn’t change our room because they were booked.

The water wasn’t hot, the towels were dirty, and the coffee dispenser was dirty .. not happy

Nice place and comfy beds.

Nice and clean

Overall stay was great. I gave this review a 3 star because the mattress in 203 has a huge dent which made it super uncomfortable to sleep and I love my sleep. However, it wasn’t so great due to the huge dent in the mattress

Dated and just unkempt.

Our room was clean and comfortable for our 1 night stay. The staff was fantastic. Super friendly, helpful and accommodating in fulfilling my request for a top floor room; all very much appreciated! Also appreciated the fact there was (working) Tesla EV charger on the property. Great stay!

Parnel at the front desk was outstanding. Friendly when we arrived and went above and beyond to fix the very minor request we had. The hotel is always nice and clean, and at a fair price, I'll keep coming back.

Nice staff

Great experience

Rooms was clean and the staff was friendly!

The staff were great. The room was clean and spotless. Aloft is my favorite hotel.

Grab and go

No issues at all

Clean room. Called ahead to make sure there was room for my trailer staff was helpful. Bar was relaxing

Staff was super friendly and helpful but was not impressed with property. Multiple “not in service” signs, shower doors wouldn’t stay shut so water everywhere. I paid too much for that stay

The staff and front desk were very friendly and responsive. The hotel is a bit worn out. In the am it appeared that 4 vehicles in the front lot were broken into and had their windows broken. The grounds had litter. The chinese buffet next door looks disgusting and dirty. Not a great spot. The hotel appears to be heading in that same direction.

Stay was great no complaints

Very old building. Way over priced!

Clean room, comfy bed, great shower head and body wash smelled amazing.

Well done

None

I really love it If I had to go back there I would choose the same hotel

My husband and I really enjoyed our stay! It was clean, quiet and convenient to dining and shopping as well as close to the Riverbank’s Zoo. We would definitely stay again.

I’m a local and I needed a place to get some alone time. Staff were friendly and helpful the hotel and room were clean.

Great , clean and nice experience

The staff was very nice and friendly. The rooms are clean and modern. Price is about as high as I'll go for a normal hotel stay.

Overll it's a nice hotel. My biggest complaint was the bed!!!! The bed had a freaking sink hole in it! I called to see if we could get another room and was told they had no more suites. We were so uncomfortable that night! They could do a little better with the cleaning. There were a few spots on the floor by the door that was over looked by the mop. There were some stains on the couch and the ironing board was nasty! Would I stay again......probably not.

Room had a smell that really bothered my husband. Door to bathroom and hall needs renovated. Shower was very nice!

The staff was amazing will definitely be back

I likes the property. It has a nice design. It is central to everything you might want to do from movies and dining to shopping. However, if you are looking for peace and quiet you won't find it there: very loud music, and talking until late at night, every night.

Carpets throughout the rooms, hallways, & fitness center are horribly smelly and overpowering attempts to cover up the smell making it worse. Parking lot is atrocious.

The pothole situation in the parking lot is dire. Though that's the only negative.

.

We stayed 3 nights and 4 days. Every staff member was efficient, kind and professional. Southern hospitality was a five out of five. The hotel itself is very quiet. You wouldn’t realize that anyone else was staying in the hotel. The room is very nice. My only complaint is there was no hand soap of any kind to wash your hands with so we had to use the body wash in the shower to wash our hands at the sink.

Only issue I had was the television had some issues.

Friendly staff and bar.

Seems safe and fairly secure.

Staff was super professional and friendly. The room was a little worn

Love staying here! My go to hotel every time I visit Columbia, SC

Ok. Could have been cleaner. A bit noisy, others staying were loud and bar area was as well. Staff was nice. Coffee was weak. Fruit at breakfast old.

I didn't find anything unique about the property, it was standard. What I didn't like rude staff and false advertising for a complimentary breakfast. Wasn't informed checking in that I would need a special pass to eat. Atiny sign was placed near food items. Upon walking away to eat a bagel (was told "that will be $4.00." I paid it after being Verbally berated by the morning shift receptionist. I WON"T be back. SAD

This property was excellent. The staff was great. They had a bar and a food bar. Everything a weary traveler would need.

The staff was amazing

The rooms were very nice i loved the style of it

I love the color scheme of the hotel

When I arrived, it took three attempts to get the key card programmed so that I could get into my room. When I got into the shower, the shower gel soap dispenser was empty. As I left for the day, I let the desk person know (around 8am). When I got back about 12 hours later, the issues hadn't be

Rooms could use more or brighter lighting. When trying to get ready in the room the lighting was too dim. You only got the best lighting in the bathroom. When I’m checking out my outfit in the full body mirror I NEED THE LIGHT!!!!!

Very clean and well kept.

Into Columbia it’s right by the mall staff was real helpful an nice

I was placed in a different room, but unfortunately, the bathroom door was broken. When I brought it up to the front desk, I was told that all the bathroom doors are broken and that maintenance might be able to fix it. Additionally, the pool was out of order, which wasn’t communicated ahead of time. The next morning, I went to get breakfast from the lobby and found the bagels were stale—and two of them even had visible mold. On the final night of my stay, I witnessed a woman bathing herself in the sink of the lobby bathroom, which was very concerning. While the staff were friendly, the overall experience and the way the business was run left a lot to be desired. For the amount I paid, I expected a much higher standard and fewer issues.

Excellent front desk staff. Definitely would return

I was lucky enough to be a patron at the Masters on Saturday, so nothing could ruin the vibes. Stayed Friday night and Saturday night. I could have stayed at a Motel 6 and would have been smiling from ear to ear, so any place would have been fine. Overall good hotel but when I got back from the tournament Saturday, my room had not be cleaned. Any other weekend, I would have been disappointed but was riding the high of experiencing the best place on earth so I guess the staff knew they could get away with it. All good, thanks for letting me dream of Augusta in April on the comfy unmade king bed.

Good location, clean room.

Great stay! No complaints at all!

The room was spacious and clean. The bed was comfortable, and I appreciated the amenities.

Everything was good and convenient because i was close to shopping areas and restaurants. Overall that everything was good, i did not like the quality of the beds. The bed made my back hurt during the stay for it being way too soft i felt like i was in a sink hole.

Peaceful setting

We stayed in a handicap accessible room. It was in poor condition. The staff were wonderful but they couldn't repair what needed to be repaired. Something as simple as a towel rack in the bathroom was missing

The staff was very nice, room was clean. This was our second stay

I enjoyed the contemporary decor and the low lighting in my room.

Very nice people

We had a problem with our sink, couldn’t drain water properly, maintenance was unavailable, so we had to figure it out ourselves, so that the water would not overflow.

I love Aloft hotels. Only reason a 5 star wasn’t given was because a cockroach was in my room when I went to the bathroom. I feel it probably came from a guest because it was really clean in the room itself.

The only thing I did not like, was all the noise at night. Insight and outside. Everything else was superb!

Overall, my stay was fine. I did one night for a concert booked through Expedia. So I paid on Expedia when I got to the hotel I needed to give a card to hold which was OK upon checking my bank account I was charged and now I’m having a hard time getting a refund for that extra charge and at this point, I’m not excited about being charged double without an explanation I was told I was gonna get a refund by one of the front desk staff upon checking in with my bank. There is no refund and I don’t see it reflecting in my account. I just want a refund on that extra charge it should not be this difficult to fix something that I didn’t create

STAFF WAS CAUGHT IN A LIE, SAID BREAKFAST WAS NOT FREE, WHEN IT WAS. WHO ATE THE FOOD?

Had horrible experience with Aloft Marriott Hotel. Booked hotel but when I got there they gave my room to someone else. They said since I booked thru 3rd party like Hotels.com that I had to contact them to rectify the situation. Glad that Hotels.com was able to help with booking another hotel with but less quality rates hotel.

...

Friendly staff and excellent bartenders. Mall is within walking distance and there are a lot of restaurants to choose from within a short distance. Great overall value - good rate and amenities.

Room was great. I just wished they offered a breakfast in the morning.

Very inviting and chill vibe.

Nothing, absolutely nothing. Advertisement is very misleading. Will never stay there again, nor will I recommend to anyone.

The customer service and room was great. I'm pleased with the stay but i was charged on my bank statement an extra $95 that was said to be a mistake. They were suppose to charge that to the booking site I used. Although they said they'd refund the money to my account, I don't like the fact that if I hadn't caught that charge, I would've paid almost an extra hundred dollars for my stay.

Okay

The best analogy I can give is, lipstick on a pig. From a far, it looks nice, clean, "trendy", but up close it is old and dirty. The entire place needs a deep clean. From the entrance, to the elevators, and the rooms. It felt like a layer of grossness. Internet was very slow. Especially for a place giving off the vibe of young and trendy. If you do that, you better have fast internet. There is no where to work in the lobby. The seating is geared towards younger people on their phones instead of talking. There is a decent sized desk in the room, but with poor wifi, connection can be a problem. Don't use the coffee maker as that was extremely gross. Same thing for the ice thongs, don't use that. The bathroom was probably the best part, still dirty, but at least it felt better. No breakfast provided. This was just an old style hotel, with some paint. Would not stay there again.

Nice and wuiet

Enjoyed my stay I will stay again and that is all I’ll say about that

Great hotel.

Enjoyed my stay.

The stay was peaceful. I had to change room because the one I was in had dog smell.And I start breaking out cause of allergies. The front desk attendant is always very polite and helpful. They deserve a RAISE.Get it RAISE.I love that everything you need is pretty much in walking distance.

I was given a handicap accessible room which was fine despite reserving a room with one king size bed, the person in the room next to me was so obnoxiously loud and yelling and I could hear everything.

It was nice, the room was clean and it was awesome that the tv had an option to use a streaming service. The only issue that we had was that there wasn’t a microwave to warm up food. Found it a bit silly since there was a fridge but no microwave. Also the shower head felt like hard pressure more than anything. Not easy to shower in. Other than that. Beautiful hotel

Great experience

I would like to thank Kendall. He was very patient & courteous. He greet us with a smile. I had called inquiring about a reservation & upon arrival he recognized me. The price was very reasonable. It was my first time at aloft hotels and I wasn’t disappointed.

I loved the whole experience. I’ll be back!

Let’s start with smell when you walk in the room , ok love dogs too but not when am staying in a room ,, neat the coffee maker had some kind of fungus mold growing in it took to front gave me free breakfast in the morning , ok the bed had a sunken spot in the thing where we both ended up on each other , next the remote would not work for tv went and took for new remote not once but twice. Still the volume would not work ok then took a shower got with looks to bed dog hair all over the floor sticking to my wet feet,, then to top it alll the way off got up the next morning to head out for check out at 8 ,,, then there is No breakfast the person never showed to make breakfast o well aloft you did not impress me

The shower head was not working properly and it was very obvious that the room wasn't cleaned thoroughly because I could see dirt in the corners of the room and bathroom. At check in, the front office agent didn't even tell me about the hotel or entities. Just, here are your keys. Really unprofessional and not assistive at all.

Didnt stay. Room was nasty. Not like internet pictures.

Plenty to do at this place!

They staff was very rude

It was great and quiet!

Great overall experience with my stay & the staff! Clean & comfortable, also up to date! Would recommend you book!

All good

The room I was assigned was on the main level. The AC was on a strange auto cycle where the temp would never really get cold cold, but would cycle often, which was very inconvenient for sleep. The curtains let a ton of light in through the top side, the street light. Walls were super thin. People talking from the next room I've until odd hours of the morning, same group was out in the hallway, back and forth, conversing... And not being quiet. Around 11-2 am. This is something that a night staff member should have noticed.. This was on the main floor. Checkin /checkout was simple. To go coffee was great, Laura at the front desk was extremely pleasant. Location was convenient for the event I was in town for. Honestly just expected a little more from an Aloft property. Water pressure was dope

said mem l don’t feel safe opening a door without a room number she replied “ what do you want me to do now” in a very rude tone. I said am sorry and went way was very tied after a long drive.

Nice and clean. Friendly staff. Good food and drinks.

Affordable for a nicer hotel in the Columbia area. Staff was incredibly friendly.

When I turned the light on in the bathroom, roaches scattered. Front desk gave us wrong room number so our key wouldnt work. Had to go get new key and it was wrong room number.

The staff was super helpful and so nice.What a great place to stay

Great staff, clean rooms, good location

1st room didn't have shampoo & tv didn't work. We swapped rooms which was better. Still had tv issues. Beds were ok, until were looked under sheets & saw large rust color stain in top corner of mattress, we didn't spend the following night there. Pillows are really comfy. We stayed a week. Woke to vomit all over hallway on 1st day. I assume it's from the prior evening when the bar downstairs was packed. Contacted front desk & it was taken care of immediately. You can't unsee it when walking past. The irony is I chose this hotel because of the bar. Thought it would be nice to have a drink at the pool or once we returned to wind down, those plans changed. Pool is nice & small around 5ft deep. Only 5 lounge chairs which wasn't enough once people starting coming down for wkend. Plenty of chairs. House cleaning never came. I had to chase them for fresh towels & told to leave trash in hallway. Btw, Don't bother separating recyclables, it all goes in 1 bag. They allow dogs. One day we returned to see police at the entrance. Later I was told by another guest someone w/multiple dogs had to be removed because of smell & not paying. Im unable to personally verify this, only police. Breakfast is expensive, no restaurant in hotel but plenty around, can walk or delivery. Staff was friendly but will look elsewhere in future

Great place great stay

Brandon greeted us and oriented us to the hotel amenities, offered a choice of floor to stay on and check in was very fast and efficient.

Stay was great

I booked for a king size bed the lady told me they didn’t have any king beds left . And I ended up getting the room with 2 queen beds the ac didn’t work. I went to front Desk the lady gave me another room . Overall the second room was alright ! It was just the smell in the hallway. Needs more improvement with the ac in the rooms and rooms need to be available when people book them!

They didn't serve breakfast at all . you paid everything even water

I stayed in the hotel for 4 nights and room service never came once, even after I complained tge 2nd day. Also, some customers were very loud at the pool from 1am to 4 am making it difficult to sleep.

Great experience and location to see columbia.

The property is nice, The bar tenders service was amazing her name is (Heidi). Only bad thing was the false advertisement of the pool being open to not be opened until the day after we checked out which was the reason for our stay the pool.

Nice place

The decoration was good. Price wasn't bad....the incidental fee is way too high though.

They double charged me

Everything was as expected

The bed in room 317 is very uncomfortable. The mattress is old and have a big sink hole on both sides. The front desk people were very friendly.

We loved it ! The only thing they didn’t have was toilet tissue but the Kleenex worked just as good 😂

Awesome as usual!

There were a ton of partiers near the pool area until 2am at least veryyyy loud