Comfort Inn & Suites San Bernardino

I have been staying at this establishment on an offer for four years and the customer service just gets worse specifically with the supervisor who's consistently on her phone and doesn't even bother to hang up to attend to customers and never is at the front desk where she should be, multiple occasions she has little baby back there with her while she's working, she's never dress professional always in some leggings or something ghetto and one time even disappeared with a male worker for well over 30 minutes which I guess is now her boyfriend so who knows what they were doing while she's on the clock and has customers waiting!! Shes very unprofessional and makes this establishment look like bad and ghetto

Reeked of pot and cigarette smell. Stains on the lampshade and carpet. There was no remote for the tv so I had to use the controls on the back, but it didn't matter because the picture kept blacking out so I just left it off. The AC unit had a very loud rattle whenever it was on, so I didn't have it on overnight. There was no stopper in the sink and my earbud fell down the drain. The key to my room kept deactivating and require three trips to the front desk for assistance. I do not recommended this hotel.

Carpet was terribly stained and not vacuumed. Bathroom floor not sweeped nor mopped. Once it hit dark the parking lot became full of people hanging around who seemed to didn’t belong there, also women of the night.

Exceptional

Erica, the management team at Comfort Inn, sets the bar for outstanding guest service. From the moment I arrived, she prioritized my comfort and made every aspect of the stay feel effortless. Erica is incredibly responsive, proactively checking in to ensure I had everything I needed and swiftly addressing any questions or requests. What stood out most was her genuine attention to detail. She anticipated needs before they came up—arranging flexible check-in, coordinating with the housekeeping team to ensure clean, quiet rooms, and personally confirming the breakfast setup to suit my schedule. Her communication is clear and reassuring, making the experience smooth from start to finish. Erica’s leadership also shines through the staff she directs. The team operates with a welcoming, can-do attitude, and it’s clear they’re well-supported and aligned with her high standards. This creates a consistently pleasant atmosphere throughout the property, from the lobby to the guest rooms. If you’re seeking a stay where the emphasis is on your comfort and convenience, Erica at Comfort Inn is the standout reason to book. She truly goes the extra mile to ensure your stay is not just good, but exceptional. Highly recommended. Nothing I fully enjoyed my stay

Erica, the management team at Comfort Inn, sets the bar for outstanding guest service. From the moment I arrived, she prioritized my comfort and made every aspect of the stay feel effortless. Erica is incredibly responsive, proactively checking in to ensure I had everything I needed and swiftly addressing any questions or requests. What stood out most was her genuine attention to detail. She anticipated needs before they came up—arranging flexible check-in, coordinating with the housekeeping team to ensure clean, quiet rooms, and personally confirming the breakfast setup to suit my schedule. Her communication is clear and reassuring, making the experience smooth from start to finish. Erica’s leadership also shines through the staff she directs. The team operates with a welcoming, can-do attitude, and it’s clear they’re well-supported and aligned with her high standards. This creates a consistently pleasant atmosphere throughout the property, from the lobby to the guest rooms. If you’re seeking a stay where the emphasis is on your comfort and convenience, Erica at Comfort Inn is the standout reason to book. She truly goes the extra mile to ensure your stay is not just good, but exceptional. Highly recommended. Nothing I fully enjoyed my stay

My room smelled like curry and cigarettes. Asked to switch rooms but they said they were booked out.

The bed linen was clean. I had no choice but to stay somewhere inexpensive in this city. This was the worst hotel experience of my life. The pool was disgusting, and swimming there simply did not feel safe. Everything looks beautiful in the photos on the website, but in reality the entire place is in a depressing condition. Inside, everything smelled strongly of weed. The breakfasts consisted of “plastic,” processed food that was completely inedible. I only managed to eat an apple. I paid $120 per night, but it would have been much better to pay an extra $40 and stay at literally any other hotel.

1bed was wet. Mold in the ceiling of the restroom

1bed was wet. Mold in the ceiling of the restroom

Pleasant

The stay could of been better That the hotel was near restaurants The heater in the room didn't get hot. We let the reception know . The guy said it will warm up .It never warm up it blow out cold air. It was a cold room. And the receptionist never came to check about the heater.

Okay

Exceptional

We’ve stayed here before because it’s a convenient location for the NOS center. This time we had no bedding for the pullout couch and the front desk man said they were out because it was a full hotel. He was also in the middle of smoking which we don’t care about, it’s not our business. It could’ve been the reason he was too lazy to help us out. The next morning I asked a housekeeper and she immediately gave us pillows and bedding. (A big thank you to her, that made our day). My friends had to sleep the first night on the “bed” with absolutely nothing. Mind you the mattress was stained with so many things, and is incredibly uncomfortable. I guess that’s what we paid for but the situation with the front desk was not okay. He knew our situation and didn’t care.

Nite clerk Morning staff was very rude and there alot of DRUG ACTIVITY AND WEED SMOKING THRU THE BUILDING

Everything

Bad

Nothing All of it...the room drawer had holes, no phone to call front desk, no pamphlets to inform of breakfast timing, people smoking weed in pool area and there was a meth glass pipe in the Lifesaver seat like if that was going to save you....

Nothing All of it...the room drawer had holes, no phone to call front desk, no pamphlets to inform of breakfast timing, people smoking weed in pool area and there was a meth glass pipe in the Lifesaver seat like if that was going to save you....

Bad

Not great

I really like this hotel. The beds are so comfortable and I love the breath is absolutely delicious. I haven’t tried the pool or Jacuzzi yet. It’s been kind of cold. The only thing I don’t like is the smell of marijuana when you check in.

Exceptional

Nite clerk Morning staff was very rude and there alot of DRUG ACTIVITY AND WEED SMOKING THRU THE BUILDING

The location, cleanliness, and customer...

The location, cleanliness, and customer service were excellent.

I loved staying here. The free breakfast was really great (waffles!), the room was really clean, and the shower pressure was amazing. The only thing that wasn't ideal was how very loud the A/C unit was.

Breakfast was good and the staff was great but the property was in terrible condition. Damaged, stained furniture and the halls smelled like pot.

Superb

I like the bed. It was comfortable. The shower was nice but the hotel really needs an upgrade. The staff is very friendly.

N

Good hotel to stay in.

Every where smokes and smells

Worst Hotel We've stayed in, in many years. It smelled like a pot house at every entrance. The only entrance that wasn't broken was the front doors. People coming and going all night long yell and screaming, banging on the other doors. Went to get breakfast and it wasn't stocked with food. I believed the 8 rating on Expedia and booked the hotel. This hotel was the biggest let down we've had in a long time. Jaccuzi tub is broken too. Room was fairly clean except for stains in the carpet.

The tenants however made it a questionable experience. When we got there, the hallway smelled like weed. I wanted to use the gym later that night when we arrived but none of the machines were working =( nor was the hot tub. It's okay though, it happens. Gym looked clean though. While I was trying to figure out what to do, we heard screaming right outside the hallway. Group of young adults/teens were arguing with each other about some gang nonsense. Not cool when you have little ones. Only thing I'll say that would have made it a great experience would be the gym, hot tub (it was cold that night), and maybe a cleaner smell? Possibly even hiring security staff? I hope this isn't an every night thing. Lastly, maybe keep serving breakfast until the time given? They stopped making breakfast 15 mins before the close time and people were still coming in. However, staff were amazing and really helpful! No issues with them at all! Recommend for those who just need basic necessities and don't care much about what I mentioned. 7/10

Breakfast was definitely not great but better than nothing. The bathroom needed some fixing up, was run down. The keys didn't work on either of our rooms which was a pain because it was far from reception and in the evening when we arrived back from our event, which was why we chose to stay instead of driving so far home so late, we couldn't find anyone to help us get into our rooms so we were waiting around and trying to call to get help but it took at least 30minutes before we could get help which was not good

The front desk lady was very nice and was very helpful

Clean and good staff

Horrible

Overall not too bad for a couple nights just a little dirty. All amenities worked good, parking was safe, cleaning staff were very nice, breakfast was ok, but room could’ve been cleaner and hallways smelled of cigarette/weed smoke. We had multiple stains on the floors, chairs, walls, curtains, and we even found someone else’s hair still on the sides of the shower wall when we first got into the room.

We walked in the building and were overcome with the smell of bad marijuana ir whatever it was they were smoking IN A NON SMOKING HOTEL. Wanted to watch network TV. No signal Oscars were on. Other channels work. Went down to desk the guy said he had no idea, never heard of that kind of problem. Didn't know what to do. I would have moved to another hotel, but we had already been charged and were tired.

Great service.

Clean nice place to stay

Nice

not good

Fridge was broken, no plug for the bath, there’s plastic in the sink drain and the room smelt. Breakfast was ok. WiFi and parking were good.

The staff was friendly and check-in was a breeze. The furniture in the room had some stains and one of the desk drawers was heavily tagged. The area can be sketchy at night and the hallway smelled of weed. I know those last two points can't be helped. However, the bed was clean and comfortable. The shower pressure was great. Overall, we were able to get a good night's rest.

Todo bien

Didnt like that the curtains couldnt be drawn except for the sheer ones

I didn't sleep there. I have asked for my refund and still waiting for a refund.

Yes

Good experience

Spacious room.

Muy apestoso a cigarro y pedimos fuera de área de fumasore

Rumor room smell

Room was fine, but was woken up at 3am by drunks trying to get in their room. Coffee was terrible and the bre

Always the go to place for me

Room was average with NO internet. Pool was closed.

No soap no stopper for tub dingy towels key didn’t work too many suspicious people

The room was uninhabitable, unsafe, and in violation of California law. It also did not contain two queen beds that were advertised and instead had two full beds. There was blood on the blinds and bodily fluid on the sheets and furniture. The smoke detector was also disabled. As a result, I refused the room on the spot and am fighting for a refund.

Water didn’t get hot. No bath or hand soap. Lots of drug traffic keys didn’t work. Towels were dingy.

Room conditions ok , Everything needs updating and replacing but it’s room ok .

Overall good hotel, cheap and good staff

Urine stain on toilet, they did not clean or sanitize correctly. Side door entrance latch is broken, strangers can just walk in.

Clean

Unfortunately, the room I was given had several issues — the TV did not work, the air conditioning was very noisy, and the toilet was not functioning properly. I reached out to the reception multiple times to request maintenance, but the response and no effective solution was provided. I also wish to express my concern that the treatment I received seemed influenced by bias. In my opinion, some staff members may show discriminatory behavior toward certain guests — particularly westerners who are not white — assuming that they will not complain or cause problems. This perception is deeply unfair, and it negatively affects the hotel’s reputation and guests’ comfort. I had chosen your hotel again because of a positive past experience, but this visit was disappointing. I hope you will look into this matter seriously and ensure that your staff treat all guests with equal respect and professionalism.

When I checked in the room I was given smelled like smoke I asked the room service staff if they had deodorizer and she checked room and sprayed deodorizer. After a moment she said let's talk to front desk and move you. The front seat moved me and the room and the stay were both perfect! Would stay again ...staff showed interest in making my stay comfortable. And even tho being on the first floor there was zero issues with noise whatsoever. Room was clean.

Also the hallways smelled like old weed. It looks like they're renovating or recently had. The last hallway had big tiles missing out of the floor. The room was clean. Shower didn't have the greatest water pressure, but worse was that it didn't get fully hot. Also, although we had key cards to access doors.. doors were either propped open or didn't latch. We did not try the breakfast.

N/a

Easy does it

Great accommodations!

The staff was extremely helpful. I was traveling with a travel trailer and the parking lot more than accommodated the size of the trailer. They even put me in a room where I could keep an eye on it. The breakfast was outstanding! Staying another night... That's how great it was.

I didn’t like anything

A/c not working its best in the room and hallways were hot. One side door stays open/unlocked for anyone to get in

Bed was not comfortable room smelled like smoking

Beds are entirely to firm tossed and turned all night woke up with my body aching . Do not recommend.

There staff were amazing customer serivice was amazing. The property and beds were really dirty though

Unfortunately, our experience with the original reservation at Riverside Inn & Suite Hotel was extremely disappointing due to the poor condition of the property. We refused to stay there and immediately booked into this hotel. Despite the circumstances, Hotels.com did not issue a full refund for the Riverside Inn & Suite reservation, which was very frustrating. While we were satisfied with the second hotel, we are disappointed in Hotels.com’s handling of the refund process. We hope that Hotels.com reviews such cases more fairly and ensures that properties listed on the platform meet reasonable quality standards.

The room smells like smoke

Excellent customer service, clean and friendly staff - thank you 😊

It smelt wet in the hallway and pool was dirty. We found a small spider in the bed and a small lizard in the pool.

Smelled like cigarettes

Like Coming Here With My Partner Sometimes

Not what I expected

First gave us a room the keys didnt work, asked to changed rooms as the neighbor was blairing music. Went back to reception and the lady gave us a different room( reception lady was very nice). New room.... tv did not work and no shampoo or conditioner in the room. Hallways smelt musky, also many people roaming around in and around parking lot after midnight.

The property smell bad, the room also smells really bad besides that everything else was ok

When I first came here I liked it when I stated returning things change the guy at night is decent that’s what made me return when i started coming back one of the ladies has ride customer service she always on the the she has visitors when yours checking in I reported it before haven’t came back for months come back same thing then she put u in bs rooms leaking shower overflowing toilet beat up ac stained towels I pay like everyone else I don’t see what’s the problem

The breakfast was terrible. Wish they has bacon and biscuits and gravy

Checked in really late felt un safe and by 8am i already had housekeeping harrasing us to leave

The property and room were both clean, good experience.

Really nice! Rooms are super spacious and clean.

.

Feels like a home away from home

The doors to the outside didnt lock,the pool was dirty the hottub was cold

Todo bien

horrible

Great customer service and clean rooms.

Great room

Gd

Do not stay at this hotel there is zero security doors don’t lock from the outside accessing multiple buildings. In addition, the exterior door was propped open. The hot tub does not work. I was told directly to my face that it was operational prior to check in. Also, our room had no smoke detector And the phone to the front desk was in the operable and yes, we could’ve gone to the front desk, but after being lied to about the hot tub, I had zero confidence that anything they told me would be the truth.

easy check in pretty good rooms

The room key door handle was not working. Went to the front desk 3 times just for me to get in my room. You guys should fix this problem. The key wasnt the problem. Ty

Easy check in and beds soft breakfast was great

Traveled for a rave with friends. Not the greatest stay, the keys did not work, even after going up to desk to try them again, they still did not work, the front desk worker said he would open the door for us when we got back, he gave us a hard time and was hesitant on the idea of it, even though he said he would open the door for us. No trash can or phone in the room (not that we needed one but just in case we had a question or request), sheets were dirty and room was muggy and smelled a bit.

Rooms are clean

Erika the manager is always very polite and has a smile on her face love the customer service.. Staff is always kind and helpful

The worst place ever, rooms smell like weed, dirty blankets, etc. I’ll never come back on that place.

Horrible

This place is disgusting and dirty. Bed sheets were dirty and the room wasn’t cleaned. They’re was blood stains on the floor, finger nails, and broken glass. I took a picture of all the stuff. Called Expedia for a refund waited an hour to talk to a supervisor, just for him to hang up. Had to call back and they would hang up after.

screen and a couple of the employees were flat out rude and wouldn't let us in the laundry room.

Front desk lady was great. My room had a bad smell. No smoke alarm in the room.

It was clean and nice

We loved the BREAKFAST ( THE CHEESE GRITS ) EVERYONE TALKED ABOUT THEM AND MET EACH MORNING TO GET THE GRITS!!!! That was the Highlight of Our Trip! Breakfast!!!

Walking in the place had no ac so not the best first impression but it was clean and looked nice. When we got to our room it was warm and humid we worried the ac wouldn’t cool the room but it did. The staff was very friendly and welcoming.the room looks nice and lots of space. Definitely would recommend to stay.

Staff was courteous and accommodating breakfast Was plentiful

The service at the desk is pleasant. However, there are MANY homeless and people hanging out. They prop the back doors open with rocks. Many people constantly going in and out. I didn't feel unsafe but I was definitely paying attention to my surroundings. There are also a lot of people sleeping in their cars in the parking lot.

The girl at the front desk said that the back of the hotel is very noisy and loud I chose a non-smoking room and the first thing I walk into the room smelling like street cigarettes. The guest in this hotel were smoking in the hallway out of their door. I also had a guest have a dog running through the hallway. This hotel I would never recommend to anyone. It is beyond ghetto. I feel like there’s prostitutes and strippers that live there.

Great property not too bad of an area my only issue is the fact I was racially profiled “ik what type of person u are” exact words said to me. As well as threatening to kick me out because I was expressing my problems as a paying guest. The lady at the front then proceeded to say well I’m Latina so I don’t care (keep in mind this is a grown woman) then goes on to say that hotels don’t run on a customers wishes ? After working in the hotel industry for 5 years myself she was obviously not trained properly. And after that all she had to say is the mangers will take her side regardless of the situation I am in complete disbelief that I had this issue at a hotel I’m paying 200$ for a night.

My room I had to request them to change the sheets because one looked very dingy. You were not allowed to take ur breakfast to ur room to eat. I would not recommend for family

The stay was fine but the hotel is a little outdated, the bathroom was not well lit, and there was not enough food for breakfast the first day of stay.

My room had nice view of courtyard.

The hotel it’s in a bad area and not secure, too many things happening around

Stain all over the carpet, dresser won’t even close, restroom vent fan does not work. Bathroom portrait glass is broken, fire alarm was taken off. Not a 7.8 rated hotel, More like a 3

We checked out 2 hrs after checking in , people fighting in the Hall on floor 1 and 2 . Also pool wasn't in good shape not clean .

The hotel it’s in a bad area and not secure, too many things happening around

Upon arrival, the atmosphere was very loud. The adjacent rooms were blasting music. Despite the fact that our room was non-smoking, there was a strong smell of smoke in the room. There was no iron board in our room. A poor vacuuming of the area around the bed was evident in the room. It appears that the previous guests left a dirty charger behind. There is an unpleasant smell emanating from the bedsheets. The shampoo in the bathroom appeared to have been used. We were not able to contact the front desk due to the lack of a telephone in the room. During the early hours of the morning, a guest was sleeping on the staircase of the hallway, snoring loudly. Only Fatima at check-in was extremely professional and informative about coffee and breakfast, hence the five-star rating for service. In addition to being polite and friendly, she greeted us with a smile. In addition to helping us, she made sure to acknowledge other guests who were waiting, informing them that she would be with them shortly. There are several Comfort Inns throughout California that I have stayed at. It was one of the worst stays I have ever experienced. In addition, I would like to note that the lobby as well as the restrooms were very clean. Upon arrival and check-out, the coffee bar was fully stocked. It is unlikely that I will return.

Everything are good, around the property some dirty. And some people not passenger use parking lot

The card keys to open the rooms never open the doors to the rooms twice I’ve checked in so these rooms are way on the other side of the building so I had to do it 3 times I was so irritated till CB the actual receptionist had to go with me to open it and it happened again so they need a new system and then the rooms have no phone s to b call the front desk it’s not safe to not have access to a phone

Felt unsafe at all times, smelled too much like weed, door was jammed and let people who were not staying at hotel inside, too much prostitution if you have a family with little kids do not recommend to stay here at all!!!

Unfriendly front desk girl. No secure locks on doors to go into hotel. Room smelled so bad my friend had an asthma attack within five minutes of being in there. Sketchy neighborhood. Worst experience ever. Left and found another hotel for the night.

It's a homeless shelter disguised as a hotel. Gavin Newsone and Choice Hotels should be ashamed of yourselves. All locks were broken. Says no smoking but the hallway was filled with weed smoke. Drug paraphernalia and pimps and hoes. Everything was broken. Police there every night. Every night we had men knocking on our door asking if Oscar was there. I don't know if Oscar was a pimp or a drug dealer even the maintenance guy knocked on our door looking for weed. God help us. We will never becoming back to this hotel or Riverside. Oh and paying customers should have the breakfast before homeless people. They should only get porridge.

Did not feel comfortable staying in this hotel. Did not feel safe at all.

Big comfy room nice and clean

Hotel staff claimed they ran out of sheets and blankets . Not professional . Lady and son half cleaned . Stayed a week and not once got room service . Homeless chilling on the side of building making a whole mechanic shop on the property.

Best option in the area

It was very clean and quiet

Bad customer service, is dirty. Bed linen and blankets wear dirty. Ask for a clean blanket and they never brought it to us. Horrible never staying here.

Love this property for its friendliness and proximity to various venues

This is the second time we staying there and everything is always good service at all.

Had to leave early because there was a rat in my room

The room gave me some kind of allergic reaction which isn’t normal. My eyes were super red and I had trouble breathing through my nose about an hour after arrival. I get that with some cats so maybe a cat was in the room. Beds and pillows are on the hard side.

Great staff

Do Not Recommend At All!.

We had to be moved into a different room twice. Our first room, the locks didn't work properly. The second room, we had issues with the toliet not working properly. We had someone from maintenance mess with it for a few minutes then tell us it was good to go. The next time we used the toliet it overfilled onto the bathroom floor and into the rest of the room. We were then finally moved to our 3rd room. All throughout this process the staff was unfriendly. We also had to ask for towel multiple time before receiving any.

Easy check in. Jacuzzis not working pool is supposed to be heated. Burnt mirror in room. Dirty and smelled like weed.

Please don’t go here unless you want to be mixed up with alcohol and partying all night. Not the cleanest rooms and bad attitude from receptionist. Also their was a rodent in the room

Homeless people around

Quiet, nice, comfortable

wonderful front desk exceptional property for price great location

Do not stay at this location. It is a trap motel with hoodrats roaming around the parking lot and halls of the motel at night. The rooms are disgusting with stains on the lampshades, paint peeling off the walls, and rooms that smell so bad it burns your nose. Stay far away from this hotel and spend the extra $30 a night at somewhere nicer.

Room was dirty, no staff working the front desk, scary area and felt unsafe as there were random people knocking on our door throughout the night.

Easy access to freeway, lots of parking but had to walk a little waya to get to the bldg.

I will see the complimentary breakfast tomorrow.

I always stay on this hotel because it’s so comfortable

The staff was very rude the lady walked around like she was to good to be nice had no respect at all even when saying please and thank u didn’t say nothing back in response the parking lot was like a neighborhood hood party drinking smoking all in the parking lot screaming and fighting then the hall ways smelled like smoke weed my room was a none smoking and the room smelled like cigarettes and the restroom mirror was burned sheets smelled like old water and the a/c really didn’t work neither

Okay but not something I would choose again.

I had reserved a king size bed room and like always at this place they always over book and they had to give us 2 queen beds.

The water coming out of the shower was brown there were drug deals going on in the park lot there was loud music playing late at night and the room was not up to my standards of clean. It did not look like the pictures as presented on the app.

The room smelled so bad, I thought I could air it out but the smell didn't go away at all. I reserved a room with 2 queen beds and got 2 full size beds. The remote control did not work, one of the bed pillows had a hole in it. Breakfast was to start at 6 am and was not ready until 6:30.

I love almost everything just you can’t bring breakfast to you room but everything else was good

Rooms need a little update, better amenities.

I would not recommend staying here. The rooms and hallways smelled of smoke (nicotine and marijuana), my family had a cockroach in their closet, and the floor in the breakfast area with sticky. The staff was not friendly or polite.

No check in

It was horrible the staff were so rude

It was smelly moldy wet smell.

Very clean friendly staff great breakfast options the rooms are very clean an comfortable

The person who checked us in was super friendly, super helpful. We slept comfortable. Thank you so much.

My room's rug needed vacuuming. Ran out of waffles batter at breakfast. Ran out of bread for toasting. Also noise/people talking in parking lot, and in hallway. Opening and closing doors at 3am theu 6am.