La Quinta Inn & Suites by Wyndham Colorado Springs South AP

The property is a bit run down but the staff is always great and pleasant. Shout out to the Chef! Good breakfast! I stayed on the 4th floor, the room was clean and nicer than the 1st and 2nd floors. I continue to stay here because of the staff, breakfast and affordability.

Excellent guest experience! Everyone is very nice

Hotel was just ok. The pool was closed and green, which was disappointing as it was one of the reasons we booked this hotel coming from Texas and traveling with kids.

Great stay!

pool wasn't in uses. staff wasn't at the front desk very much.

Property looks outdated with worn fixtures and mismatched light bulbs. Carpet and walls have stains from use overtime. If your looking for an overnight stay then this place serves it’s purpose.

The hotel is next to a movie theater and someone in the parking lot was using their bass speakers extremely loud and you could hear it from the 6th floor. The elevator was a bit sketchy. But the room was very clean, for the age of the hotel it was excellent. The bed was comfy. I didn’t eat their breakfast. The water was hot. Overall decent.

Poor

Never again will I be there People there lied

NOTHING......We were rejected at the front desk....they did NOT honor our CONFIRMED RESERVATION stating we used a 3rd party to place a reservation ......(BOOKING.COM) Some of the staff were very rude......They rebooked our "confirmed reservation"....We even received a "welcoming text" from La Quinta Inn & Suites saying they were anxiously waiting our arrival..... Parking lot had some of shady characters roaming around looking at different vehicles....then driving off, after I asked what they were doing. NEVER even received a follow-up call from La Quinta Inn management apologizing for "THEIR SCREW-UP ! "

Poor

The breakfast was pretty good I wish they had more items though.

Shower didn’t work Hair dryer missing

Booked our stay through hotels.com and traveled six hours to get to our destination. Arrived at 12:30 am and was told they were overbooked and that they were sorry… nothing else… sat in the parking lot calling other hotels to find availability. Found one half an hour later. At the very least the front desk person could have called other properties on our behalf.

Very poor

We have to change our room due to sink block and not clean room , second room airconditioner didnt work . in the morning we went down for breakfast and they said they dont have breakfast and the new supplies will arrive around noon for breakfast

There was nothing to like, the swimming pool waa closed the keys didn’t work had to visit the from desk Ocee 4 times to try and get a key to workfollr in bathroom was dirty i can go on and on it was not a place would recommend are stay at again

It was ok for a quick one night stay

The staff was very helpful.

Very loud place, teenagers runnin on hallways all night long, 430 ama crazy people on video call next to my room speaking very loud , phoene room not working no way to call the receptionist, worst experience wver on a hotel.. i book a hotel after busy day working since didn't want to drive tired and now i need to drive tired and sleepless

Room wasn’t clean, so much dirt Nothing

Room dirt room wasn’t cleaned and the bathroom, no one never cleaned the room from the night before told man at desk he acted like it wasn’t a big deal. So I left didn’t stay

Horrible staff. Requires $300 deposit which we did not have. Lost all of our money and still had to pay for another hotel. The woman at the desk said she would call the police if we did t leave while we desperately tried to find another hotel. Awful awful experience

The property needs maintenance ASAP. The room smelled really bad, there was mold in the shower and stains on the bed sheets and towels. Would not recommend especially if you have kids.

Very good

Location TVs were out

Well, online the pics look nice but this place makes Bates Motel look warm and inviting. Trash in the lot greets you as you enter the place. The staff was polite but the room was not ready, so we waited. Upon entering the room it seemed clean but when lights come on, you could see dust and dirt. The TV came on the first night but would not work the other 3 days. Free breakfast consisted of old sausage patties and a dried up crusty waffle maker that attracted a line. Coffee was fine but they put out No creamer for 2 days. Stay if your a cheapskate like me but be prepared to clean and eat out.

I booked this on the fly same day and turned up only to find the hotel was fully booked and I had no room....Expedia computers are not sync'd with LaQuinta and this was a fiasco....now I am waiting for a refund from the hotel....even though they refused my reservation. You get what you pay for at this location.

So being a La Quinta you think super nice upkeep a plus. My review is it is definitely a loder building so things are going to seem and feel old. It was a place to sleep while we were there didn't spend much time there besides bedtime. Breakfast definitely wasn't that's what I have to say about that. Good place to just sleep.

Room was ok, comfy. Even tho I had reservations for a king bed they said unavailable?? Breakfast was ok until last 2 days when they ran out of milk and bread and couldn't seem to relinish?? Internet was so so. You get what you pay for.

Pleasant

Location Poor management. Breakfast items missing every day - even early. Room keys didn’t work 3 times out of 10 days. Had to kick door open because it stuck so bad. They made a mistake on checkout day and I had to prove it.

.we stayed 2 different nights at 2 different locations. i hope this is the hotel that gave us a beautiful room set up like a real residence. the couch was separate from the bedroom. My husband was able to enjoy sleeping longer while i rearranged our luggage. i had a hard time navigating the website. i cant even tell you which one i finally settled on.

I am very upset and disappointed with this Inn. We arrived early that morning and knew immediately this location was not safe for our stay. We were pulling a cargo trailer with our Harley. Our intention was to take scenic rides in Colorado. I told the clerk our plans and that this area was not safe. I told her I needed to cancel the reservation. She provided the Booking.com number. I called and had the reservation cancelled but was informed it was up to the hotel to enforce or waive the penalty. I asked the clerk to waive the penalty due to the circumstances. She said the penalty would not be waived. I also sent a request via the email provided by Booking.com requesting the same. To date, I have received no reply.

I understand that occasional issues can occur, but multiple problems during the same stay significantly impacted the overall experience. I hope management addresses these concerns to improve the experience for future guests.

Check into property took 1.5 hours and I didn’t even get the room that I reserved

Location 1. No hot water throughout the stay. 2. Front desk guys were not responding for the concerns. 3. Half of the items were not available for breakfast. 4. Catering people were just saying we are out of those items but it wasn’t checked and refilled at time of breakfast. 5. Floor in the room was not clean.

The location was great. It was close to restaurants and shopping and the Broadmoor Seven Falls. The staff was not helpful when our TV didn’t work properly. And I was told to check the settings on the tv and make sure the internet was connected, and if it was then he “didn’t know what to tell me”. The bed needs a new mattress, it had a major slope in it and felt like a very large person has been sleeping on one side for the last few years. In the morning we went to shower and there was no hot water. The room door was very loose and you could see light coming in all the way around the door between the door and the frame, the AC didn’t blow cold even though I tried all settings and had it set at 65, we kept waking up in a sweat. When we went downstairs at 8am on a Sunday for breakfast all the tables were dirty, the trash cans were full and the breakfast was very lacking already. Bread but no jelly. Eggs but no bacon or sausage. It seems the person running their “kitchen” isn’t ordering properly because the lady in the kitchen area said they are ALWAYS out of stuff by the weekend every weekend. That’s just poor customer service and planning, technically poor management to not plan properly for weekends when you are busiest.

This location was a very good location in which to stay near our needed to be at locations. We had a decent room but the room was tired looking and in need of updating. We had one issue in the bathroom where a small roach came out and was dealt with immediately. The hotel could have made more money by stocking up the drinks and snacks area. The breakfasts were okay but better options would have been nice along with better coffee. The staff was always friendly and where they could be they were accommodating. We have not share some of these items with the front desk as we were busy trying to get to our various locations. We tried to even stay at another La Quinta in Flagstaff, AZ but they had a elevator that was broken and no more down stairs rooms. We did see that the pool was without water and that would have been nice to know ahead of the booking. The location was convienent to where we needed to be for the week. We liked that there were many restaurants and shopping options nearby too.

Room was okay staff was great breakfast was good no issues with parking just wish the pool had been opened since we had a teenager with us that was looking forward to swimming

Water was cold . The bathtub and the skin were clogged and wouldn’t drain. The market was nearly empty. The breakfast has nothing left by 830. Only one elevator .

They only had one person working and it took waiting in line for 20 minutes to check in. Walked into the room to a broken window. Went back to talk to the receptionist after waiting for 30 minutes. They responded that they knew about the window. They had no other rooms. They said they gave me a refund but I have yet to see it. I had to book another hotel but was glad after seeing how this place was ran.

It was great! Thank you

Our room had what looked like blood spots on the floor, smaller beds, loud showers and a noisy AC unit.

the accommodation that we requested was filled, and i would say the breakfast.

The hotel was not maintained at all. Right from get go we had issues. 1. The room was extremely smelly. It had a bad odors. 2. The carpets were very sticky and not clean. We could not walk without shoes or sandals on even inside room.

Fourth floor had an "odor" of dampness, room was stgnant and had to open window to get fresh smell

I booked this room for my daughter who was coming to visit. Upon arrival, when I helped them carry their stuff up, the entire room smelled like ammonia and we had to open the window. The next day, I saw an extra $500 charge on my card, and they said it was due to someone smoking in the room. The date and time they said that happened, my daughter was sitting in my backyard. So it could not have been her. So either something malfunctioned or some smoke wafted into the room because we had the window open but either way, she was not in the room to smoke in It. I am trying to get a refund on that $500, but I cannot get ahold of anybody at the hotel. Every single time I call, the managers in a meeting or the managers too busy, so I sent an email and still no one has gotten back to me. It is like they are ignoring me on purpose. We did sign a paper stating that they could take $500 if we smoke in the room. But once we told them that it was not us, and I'm sure it would be easy to prove by seeing that on the cameras that we left at 9AM that morning and did not come back until 10 PM at night. That it would be easy to see it wasn't us. Which technically means they stole $500 out of my account. Because we didn't sign anything that says they can just take $500 out whenever they want because some detector went off. This has been a horrible experience, and I am still dealing with it.

Check for pool is working

Wi-fi didn't work. Smells like weed in the hallway.

Hotel was just nasty. I booked it for 3 nights and I cancelled the last 2 nights. The lobby carpet was so dirty. It took almost 30 mins just to check in with only 2 people ahead of me. I originally requested the 1st floor due to disability on one of the party that was with me and it was not given. The room was not cleaned. The carpet was never vacuumed and there was a fake eyelash on the night stand and the refrigerator did not work. Breakfast was not appealing either. Coffee area had a dirty coffee station. I then later found out another guest complained about their room was also dirty as I was checking out.. Hotel is not recommended.

Toilet seat was broke. Never got hot water, was Luke warm in sink & tub. Flooring (carpet) was a trip hazard. Was not put down properly. No fruit for breakfast & only 1 waffle maker was working

Room was as expected, price point was amazing with ample parking.

Good

The rooms always smell bad.

This room was supposed to be cancelled

I enjoyed my stay.

The room was very clean and roomy. The breakfast could be a little better. We stayed at this hotel for 2 days and didn’t have a problem with parking. This hotel was definitely the best hotel that we have ever stayed at. I highly recommend this hotel and it’s close to plenty of restaurants and close to the freeway.

Great parking and breakfast

There was a persistent beeping on my floor for the whole time. I addressed it with 2 different staff members and I was told it would be taken care of but it wasn’t. Thankfully we were gone for 90% months f the day. The morning after we checked in we declined house keeping because we just got there. In the 4 nights we stayed, they never came back any other day to clean the room or refresh towels. For the price we should have known, but I’ve stayed at other La Quintas and they were much better.

The room had big stains on the carpet, shower was not cleaned well, no hot water, barely got warm enough to shower. This hotel is kind of out dated. No USB outlet to charge electronics. The front desk staff was friendly, but not especially helpful except the morning person at checkout was great.

The room was clean however some carpet work is needed. Ice room looked destroyed. Breakfast was ok. Parking was great.

Bath tub was not clean. We didn't had body wash either (told the front desk to replace it but they never did). Left the water on for almost 15mins but no hot water came and if it comes hot then half way through it goes cold.

Las colchas estaban sucias

It was the worst experience I’ve ever had. I reserved two rooms weeks in advance. When we arrived they the motel staff said they only had one room reserved. I showed them my itinerary confirmation from the motel and it showed 1 night, 2 adults, 2 rooms. The staff were not very helpful at all. They told me to contact the hotel.com phone number and ask them and to figure it out. The staff is incompetent and do not know how to handle business in a professional manner. They told me they could help but they had to take care of their other customers first and to step aside. I have never experienced this type of behavior from any motel staff. I’ll never stay in another La Quinta motel for the rest of my life.

Great staff but definitely a bit dated. Good option for a reliable and affordable stay.

There was no hot water or body soap to shower with. Also no water pressure in shower. The carpet had debris in it and the ceiling was not clean. The door safety latches were missing. Last but not least, there was no soap at the bathroom sink. We WILL NOT stay here again.

1 hot shower in 12 night stay. Tv remote broken. Drains very slow. No pet waste bags anywhere on the property despite many signs encouraging you to use them. Breakfast? Horrible. Housekeeping was asked to clean on multiple occasions with zero response. Microwave was from the 1960’s and didn’t work worth a squat. Exit doors not secure at night. If I had’t prepaid we would have found alternate lodging after night 1. Horrible experience

1 hot shower in 12 night stay. Tv remote broken. Drains very slow. No pet waste bags anywhere on the property despite many signs encouraging you to use them. Breakfast? Horrible. Housekeeping was asked to clean on multiple occasions with zero response. Microwave was from the 1960’s and didn’t work worth a squat. Exit doors not secure at night. If I had’t prepaid we would have found alternate lodging after night 1. Horrible experience

During check in, I was asked if I wanted to charge the card on file via Expedia or to pay with a different card. I requested twice to pay with a different card (I wanted to get miles) The front desk representative charged my card on file anyways. When I reminded her I specifically asked her two times to not do that, her response was “Well, it is too late now.” The front desk representative was also very slow during the check in process. It took 25 minutes from me asking to check in before I was able to get the keys. When I arrived in the room, I went to shower immediately. The shower was covered in hair. It was obvious the room was not throughly cleaned. Another note on the cleanliness of the property, as I was checking in, another guest came down to the representative and shared that housekeeping was refusing to clean his room. When he checked in the night before, the bed was covered in hair and liquids… he slept on the floor that night as housekeeping was not there to help. The front desk was very rude to him regarding this situation.

Carpet in room was dirty & so was bathroom floor

Very nice room, I was out of town for a graduation and lost my wallet on the way and didn't have my id but the staff was very friendly and helpful and they helped me get in the room.

The staff members were very helpful throughout our stay. The rooms were clean, and we appreciated having a microwave and mini fridge available. Parking was conveniently located would recommend staying there again. Breakfast was good.

Staff was helpful and transactions process was easy. Security deposit came back immediately after check out. Breakfast was replenished promptly.

The property was clean and well kept. The staff was friendly.

This place looks like it has had

This was the worst hotel experience I have ever had. I would NEVER stay here again, you couldn't pay me to stay at this hotel. Even if you pay In full 1 1/2 weeks before you show up, they give your room away and say sorry not my problem. They did not have an extra blanket or pillow even. The room smelt like pee and it was very old and not well kept. Terrible hotel. DO NOT STAY HERE!!!

I paid for a king bed but they ended up giving me two fulls because they had no more kings available. Hotel room was quite dirty.. stains all over the sheets and the bedding. Super dirty floors. The ceiling in the bathroom was leaking from the room upstairs getting onto the towels that they placed in the room. The room had an awful smell. It was in a nice location.. I had a mountain view.

I wouldnt stay there again -

Siempre tenemos problemas con el aire acondicionado, no funciona bien el aire frío

helpful staff, clean room and very affordable one night stay

This hotel was Much Better than user’s evaluation.

Parking was easy, breakfast was meh...(kind of better not have it)

The hotel needs to be remodeled completely. It looks dirty. It looks old outdated. It just looks gross. The carpets are nasty. There’s an ice machine that’s broken that looks ghetto. It just looks gross. It needs to be totally remodeled and upgraded because it just if I would’ve known, then, I would’ve never stayed there.

Carpet stains all over the property ( hallways, room) no warm water, paint chipping off, yellow tape holding the shower curtain bar, water marks and mold on bathroom ceiling. Signs all over the place “no smoking” yet the first two floors smelling like marijuana and cigarettes.

By far the nicest room I stayed in on my entire trip. The resots i stayed at didn't have rooms this nice! Thank you very much!

Yes. The parking was great. We did eat breakfast there.

Parking was easy. My room had dirty sheets. My TV didn't work and the toilet seat was kinda broken

I had high hopes when I made this reservation. I have stayed here before and it was very nice. I should've remembered it had been several years since I last stayed here, and it was a time when people truly cared about their job and not just wanting the paycheck to play on their phone. The room was ok, just ok. Not super clean. But the staff just seemed to not give two cents if you stayed there or not, if they helped you or not. A $150 security deposit is put on your card when you check in, I found that ironic. And in the room in two or three places there are reminders to tip... nope. If you can stay at one of the other hotels around there, do so. This one needs some real attention.

We needed somewhere to stay for the night last minute and this was the only hotel that had availability in the area. It is very outdated, needs some work. Our rooms front door latch was broken, so we could only use the door handle lock. The bathrooms lock was broken. The shower/tub was not pleasant looking. Toilet had a hard time flushing. Other than that the check in clerk was nice. The fridge/microwave was nice to have.

would take almost 5 minutes for the water to get warm enough to take a shower after they fixed. Checking in and checking out did not go very smoothly. This could be an awesome hotel. It’s close to a lot of things, but it is not very well maintained or didn’t appear to have a lot of staff available.

The hotel is outdated. The beds we got were broken to where it would sink into the middle. The room was dirty when we arrived. There were no clean towels and we asked for extra blankets and didn't get any. We got a crib that was filthy, dust came out of it when I set it up. The breakfast wasn't too good either. They didn't have milk or hot coffee. Overall I wouldn't recommend staying here. We stayed for 4 nights and not once did they come in to clean the room.

The rooms are very run down

The location and price. It was quiet. Staff was great.

I booked thru Hotels.com, when I got there they added $150 for incidentals and $25 for a pet. Both ok. I was sad that the advertised hot tub was not available but ok. When I checked out, I noticed there was a $59.72 charge with no idea what it was. I asked the front desk and they didn't have any idea. The incidentals were reversed and the pet charge was reversed, which was great but there was still the $59.20 charge that has actually went through. Am I paying for this room twice and how many other people have paid twice? I'm in the process of trying to get the $59.20 charge reversed. This is ridiculous.! And yes, I'm prepared to get lawyers involved! It is it resolved quick I will definitely not use that hotel which is the La Quinta of Lake Avenue in Colorado Springs I will also not use hotels.com

They do allow pets, apparently. Cool if you're traveling with a pet I guess, but I was worried there would be did barking so night, but no, in fact it was really quiet. The rooms are really big, and everything was clean and pretty nice. Not, like, luxury accommodations, but much nicer than a "budget" hotel. I mean, I paid Motel 6 money, and it's way, way nicer than that. I will likely be in Colorado Springs a few times this summer, and I'll absolutely see what the rates are here. I'd stay again, especially if I can get a room that cheap. Oh, I was towing a race car, and the parking lot adjoins a huge movie theater lot, so very easy to park, and nothing was messed with, do seems at least reasonably safe.

Did not realize the hotel was dog friendly, will never do that again. Dog was left in his room alone all morning barking and crying. House keeping just cleaned the rooms all around it not saying anything!

Everything was great. Only thing that kept it. I’m getting five stars was the security guard at night she was very rude.

Property was poorly lit. Room cards were not working properly even after letting staff know. Back side door was always propped with a rock to keep the door open for either staff convenience or guest convenience. This makes the property unsafe because anyone can enter the area who doesn’t belong there. Very unsatisfactory in my opinion.

It was clean, nothing fancy however the price was very reasonable, I would say my biggest problem was the key cards not working and that seemed to be everyone's problem. I stayed with my dog who has health issues so having to keep carrying him back to the front desk was a pain in the... back

Breakfast was good. Staff super friendly. Great parking.

Nice property. Nice room. Great location.

.

My room was dirty and without hot water. I asked the guy in the front desk for hot water he only said that he can’t do anything. Nasty breakfast

The room was overbooked, and instead of offering a solution or assisting us in finding alternative accommodations, the staff member informed us we had only 20 minutes to sit in the lobby to figure it out ourselves. This was especially frustrating since it’s was almost midnight and other guests were allowed to remain without issue. Based on this experience, I would not consider booking with La Quinta Inns & Suites again.

I wasn't there for that.everything else was a bargain .

Soap dispensers kept falling off the wall..took forever to get hot water...foul odor in drawers as if had something bad...hallway smelt bad

Everything was clean and Great conditions

Clean

We Checked in unloaded our stuff and then left right away! We spent maybe 40 minutes in the Room to find out the TV didn't work and the Wi-Fi didn't work. The Bed was disgusting and had stains, they were not clean!

Friendly clean

2-night stay - check-in was easy & great. Questionable guest staying there - foul language/yelling between midnight & 3am. The next night that guest was gone, but someone decided to do 360's in the adjacent parking lot between hotel & movie theatre. The room itself was relatively clean, but needed many small repairs. Overall, for the $ I paid, it was okay, but would definitely not stay there again. It's not up to par with all the other La Quinta Inns at which I've stayed. No use of pool/hot tub as they were outside, so understandable for the typical March weather in CO Spgs., justifying the lower rate.

It’s not expensive, but it’s perfect for the price. Clean rooms, kind staff and well situated and easy to get to. I also love that there is security there- sounds dumb, but I travel alone a lot and it is nice to know they are there.

Room was dirty, night staff was rude, someone was screaming all night long l. Would not stay again.

the doors to rooms are incredibly hard to open, many guests had that experience.

Ic

Winter so there was not a pool or hot tub.

By

Everything was clean.

It is my wish that you can provide better service and improve the facilities of the place; meeting the needs of the customer is very important for the business and also for future opportunities in the hospitality field. Honestly, my family and I expected a service worthy of the great name of the conglomerate, but we felt let down. We hope that others may one day differ from our current sentiments and that we will feel drawn to consider your hospitality services again.

The hotel was overbooked and with my late arrival there was not a room available. The staff had no consideration for my situation. Finding another hotel room set me back an extra $80.

The hot tub and pool were closed

Barthroom door handle was missing which gave us no privacy. Main door handle don’t always open takes maybe the 10th try to open it.

You definitely get what you pay for here. I guess our room has a long term tenant or an animal previously because it did smell of either cat or dog pee as if the carpet was saturated. Staff should have noticed absolutely noticed themselves.

Many reviews for this hotel complained about cleanliness and safety. I'm not sure what they were talking about this isn't a safe neighborhood and we found it clean.

They called us at 9:30 pm to tell us they didn’t have the room we reserved

Did your average hotel nothing too bad nothing over the top great but a good stay nonetheless

Good breakfast and clean room

Yes

Had to change rooms because of equipment issues the new room had an unworking and noisy heater

The room was filthy.

The room was decent, there was a plumbing issue so we didn’t get to stay in our requested room. Then we were wrongly charged for smoking in a non smoking room. This charge was placed back on my account but it was a hardship on my traveling expense. The breakfast had hair in the eggs. I would not wish to stay at the hotel again by choice. If I had to, the beds were decent if you’re in a pinch for somewhere to stay.

Clean friendly safe

To say that the breakfast was sparce is not enough. No juice. No eggs or sausage. No yogurt. Four pieces of bread and about that many muffins. Very disappointing.

Not bad manager was excellent

Hair in sink and on bathroom floor I was on the 3rd floor next to dogs that barked the entire time from 5:30 till I tried to check out at 1130 pm I didn’t even stay the night room stink and lots of arguing through walls kids running above and jumping around….. doors slammed several time with f bombs floating smh not a great experience

Terrible experience!! The clerk gave our room away to other customer. The clerk NEVER apologized and NEVER made any eye contact with me. I am sure to let everyone I know that travels not to stay at this hotel !!

Everyone was nice it was clean I am currently at a different laquinta and it is horrendous 😕

Room was dirty. The toilet did not flush. Smelled like smoke and loud music coming from other rooms. We checked out and went to another hotel after the first night.

The room was very unappealing, cracks in the walls, holes in the couch, carpet was nasty, windows didn’t close all the way, tv didn’t work

Yes

Hot water was not hot

Clean rooms. Very spacious, comfortable beds

False fire alarm went off at ~1 am. Because they were not able to reset it properly, it went off 3 more times each about an hour apart. When we checked in, there was an alarm by the elevator that kept chirping and needed attention. Not sure if that led to the problem, but it certainly indicated that their system was not being maintained properly.

4 times fire alarm went off at middle of the night. We had barely 2 hours of sleep. I should get my money back. How can you resolve this issue?

Courteous staff. Decent room. There was sort of an issue with the water getting hot...

Old dirty stained tub no hot water! Front desk was sweet but hotel was awful. Thankfully the bed was comfy!! Held 150 for that crappy night makes zero sense!!!

Clean room, comfortable, pet friendly

The room is dirty! Everything is banged up, holes, small beds, and stains everywhere. Severely needs updated!!!

Hot water pressure was terrible.

Room smelled funny like the carpet was old

They wouldn’t give us any extra towels or bedding. Hotel is dated and cleanliness isn’t really there. Great housekeeping staff, super nice so I don’t blame them. It was the front desk that wasn’t so accommodating.

The staff was very polite

No hot water for showers, door key didn’t work, beds were uncomfortable. Staff was not very friendly.

Fake smoking charges, no hot water, room full of spiders

There was so much that didn’t work. This is the lowest quality LaQuinta Inn I have ever stayed at. The staff wasn’t very friendly. We expected two queen beds as it said online when booking and they were NOT Queen beds, they were two full beds. The false advertising was disappointing to say the least.

Awful stains on the carpet all over the floor. Biggest issue what looked to be large blood stains.

The toilets were stained, a chair in the lobby was broken and it took me 10 minutes to get out of it. The bread at breakfast was moldy. The elevators were dirty and beaten up. The desk chair was worn out. No tissues and not much toilet paper. The lobby was freezing cold. The microwave in the lobby was filthy.

Friendly staff, especially during breakfast service. We had some issues with allergies due to it being a pet friendly hotel. Shower water wasn’t as hot at I would have liked it to be. Some wear in drapes and carpet. Otherwise, it was a great location and a lovely place to stay at a family friendly price.

The satay was not worth the money. There was no hot water to take a shower, the bed was uncofortable, the walls had peeling paint and plaster and the breakfast was mediocre. Woill not stay again. The front desk did nothing anout the hot water issue.

This was honestly the worse hotel I have ever stayed in. The heater didn’t work right. The door wouldn’t open. The beds were terrible. It says it’s 100% non smoking but you can tell it has been smoked in before. It’s a VERY old hotel that has not been kept up. I would never recommend or stay there again!!

Nice people great customer service

We had a wonderful experience here! From the kind staff, the clean and updated rooms, to the awesome breakfast! Highly recommend!

My other complaint is the sheets were like sand paper, very starchy. Yuck. The continental breakfast was the worse selections I have seen. Partly because at 7:30 they were out of eggs and sausage/bacon and never refilled before I left at 8. But it was cheap and I was able to sleep.

At check in one at the front desk for 30 min. After that all was fine.

Yes

This hotel held $150 damage deposit. I have been to other locations and they did not.

Yes

This was a great location.

Problem with open the room

Room was clean.. staff was very nice

What an absolute bad attitude guy yelling at me at everyone.

Room was very clean and comfortable.

The staff was nice but the rooms could be cleaner

Good overall but there were obnoxiously loud guests in the hallway that kept me up all night, wish the staff would have intervened. Also drinking the tap water from my room made me sick almost instantly.

Easy check-in and easy checkout room was decent. They welcomed my dog and me and my granddaughter and a nice hot breakfast in the morning.

This hotel needs a remodel! It used to be a nice place where the place was kept clean. Not anymore.

Great

Good Stay

Rooms were okay okay. Breakfast was pretty good

They need to make sure that they have enough food for the continental breakfast. In three nights we only got food one morning even when we showed up with plenty of time before the end of the service.

The staff was very friendly and helpful

It was not all that clean

The whole hotel is neglected and it says there was a hot tub they're not no hot tub there and there was no heat in the lobby where you eat breakfast and they were running out of food and it just crazy there and then in our hallway you can hear wind whipping through something real loud all night you hear your kids stomping on the roof and running through the hallways and it looked down great it compared to all the other La quintas I've ever stayed in and I had two rooms one through hotels.com and went through Airbnb

Thank you

Room was clean. Friendly staff

Close to the interstate. Lots to see and do in the area

Friendly staff

Burned smell on hallways Stained carpets and bed sheets Door latch wasn’t even working Total disappointment

needs upgrading. carpet is like from the original build. was and grouting needs to be maintained

The staff was always present and always was willing to help when it was within their power. And do what they could do to assist. And it wasn't only with how I was being treated but the way they treated the other guests as well.

Good hotel for the night

I liked the area.

Great

Room was great staff was wonderful

Good stay had fun nice people.. place can use a vacuum

The room was fine. The bathroom toiletries were lacking. The fitness center was out of service and the internet was down, apparently for several days.

The lady at the front desk was so kind and doing a great job. However I booked a king size bed and when I got there, I was informed they didn’t have a king or queen size bed for me. They only had two doubles. When I got to my room, the first thing I noticed was that the doorknob was broken. Then upon entering the room there was a huge gross stain on the floor, one of the double beds you could tell had been laid on and there was trash and oats on the floor. I was afraid to walk around barefoot because of how dirty it was. There was hair in the bathroom and they only provided 2 bars of soap and 4 bottles of shampoo. I will not be staying there again.

Worst servicing the world?

Great and very nice staff

Good prices.

Small details. Bath tub full of hairs. Like 15. Then was clogged and filled to my ankles while I showered. Gym closed. And of course the Deposit.

Great location

Clean

Nice room, nice breakfast, and close to base!

Value

When we arrived we got room 322, within 5-10 minutes of being there we noticed the room was very dirty, the carpets had stains everywhere, the night stands had sticky like stains on the as well, we traveled with a toddler and she was finding stuff everywhere, she at one point found a gummy bear and tried to eat it, luckily I caught her before that happened. Immediately went to front desk and requested another room, they gave us 622 without questions. This second room was cleaner but not clean. The location was great but was not pleased with the whole stay. The second room was not once cleaned in the whole stay, so I had to go request clean towels.

Front desky Lady was so sweet. Very helpful.

The staff and front desk were very helpful and amazing thank you

They charged me for a service I never received; they're a scam.

Desk girl was great. The bedspread had tons of short, black hairs all over it. One pillow didn't have a pillow case.

Clean, quiet and the room rate was within my budget. For sure i will stay there again. Close to all things for forgotten essentials. Staff was kind and polite...Loved my stay!

I recommend staying here.

Clean nice rooms convenient to recreation and dinning

Front desk was awesome with the reception person being friendly

callied to say we were running late, but would there within the hour. Unacceptable. We have a large number of friends and acquaintances that travel into Colorado Springs for various reasons several times a year we will not recommend your hotel and will advise them not to consider your hotel when they plan their visits.

Bed was worn out, bug in the room. Stained rug. For the price it was acceptable.

The staff and room was fine. I usually use feather pillows. I was surprised by how comfortable the pillows were. I stayed on the 3rd floor. There was an unpleasant smell in the hallway.

It’s always a wonderful experience when I stay here helpful room cleaned. Everything is just always great.

Roon was clean, most of the staff was friendly. The parking lot was a bit dark. Breakfast was reasonable. Would stay there again.

Requested housekeeping never got serviced. Set up check out for 11 and housekeeping was knocking on my door at 9am. 😒

Room was clean night staff was friendly. Morning staff not so much. Location was great, breakfast could have been better. my stay was really good would book again.

The pictures on the website are outdated and misleading. The outside area surrounded with trash and homeless people wandering through the parking lot. The breakfast is nothing like the photos just eggs and sausage waffles none of the other things in the photo. The fitness area has even less equipment than in the photos and things were out of order. Despite it claiming to be a smoke free hotel as soon as you walk in it smells like cigarettes in the lobby, hallways, elevator. Our door didn’t work properly it literally has a note stuck above it on how to open it. Our hotel keycard kept deactivating and we’d have to go down to the front to get a new one. The AC in the room didn’t work despite having it on 60 degrees and high the whole time you would’ve thought we had no fan on at all. And on top of all of this despite when booking it shows the price and says ‘all taxes and fees included in price’ we had to pay an additional $150 deposit at the time of check in.

Clean with courteous staff and quality breakfast

Yes, enjoyed being helped by Joe, very heloful had one horrible night and hopefully that will given to me by a voucher

It’s alright… too many homeless in the parking lot

The room was dirty and you could see hairs all over the bathroom floor. The fire alarm was covered with plastic, I told the receptionist and they said it wasn’t supposed to be there. Another example of how they don’t clean or notice what’s going on in there rooms. We went down for breakfast at 7:45am (breakfast is 6am-9am) and they ran out of eggs and sausage with a note saying they wouldn’t have more until the next day when there supplier came. They only had white bread to toast and a few muffins to offer. Will not be coming back!

Room not serviced on my 2nd night, no shampoo, ice machine not working on 1st floor, no hot breakfast-staff left note that supplies did not arrive so no hot breakfast

Location to restaurant's and tourists parks

The HVAC system in my room was very noisy and had a loud and long squeek when it was shutting down, which soulnded like it needed lubrication. So moisy I had to turn it off to sleep.

Easy access to all the park's and restaurants

So dirty for everywhere, dog pup in some areas DISGUSTING!!!

Staff was Friendly, I only spoke with the receptionist once. The Floors in the Lobby were clean, however the Floors in the Hallway and worse yet the floors in the Room were disgusting! there were the proper number of towels and Amenities. the Bed seemed clean.

Clean room

The space wasn't particularly clean, I found a dead bug by my window, and there was no hot sauce or ketchup available. I tried asking where I could get water and other than a container that seemed like had been there all day there was no other option. The bed was old and not the most comfortable.

Generally a quiet comfortable stay.

was waffles, no eggs or sausage. The sheets on the bed were dirty the blanket had what looked like to be blood and mucus stains. no very happy with accommodations at all.

Great location and so easy to walk to Broadmore Arena. Employees were great

walkable to a very nice Pizza Pub. Parking was great. Quiet and restful stay with comfortable bed.

Staff very friendly and helpful. Breakfast menu offered variety and the coffee was great

Bathroom was not in good shape. Need new sinks and tubs without rust. Door to bathroom needed painting. Pieces of tile in bathroom were missing. The hotel just didn’t seem to be taken care of. Thankfully the bed was comfortable.

Garbage on the floor in the bathroom. This place is going down the tube. They charge $150 “damage deposit” so they can keep your money if they feel like it.

Breakfast could've been better but the room was excellent with extra large bathtub

Staff was not friendly, you felt like you were bugging them just by checking in. Room smelled bad, didnt feel clean, hallway wasnt clean.

The room was very clean except I thought we were getting a room with two queen beds. It was a room with two full-size beds. Check-in was very easy. It wasn’t too noisy. We stayed there because it was in walking distance to a concert we were going to the next morning, the continental breakfast Was a little disappointing. There were approximately 15 to 20 guests trying to have breakfast and there was no eggs and no sausage or bacon ready. There was only cereal, toast, yogurt, etc., while we ate our toast and yogurt the eggs and meat or sausage was never replenished.

The staff were really nice and helpful. The property really needs help. The beds are run down, carpets need to be replaced, no bathroom fan, overall condition feels very dated and dirty.

Clean room, good brakfast.

Breakfast was good

No working T.V . No working hair dryer

The staff was great and very cooperative! However, the rooms were ok for the price, the breakfast was mediocre, and the choices to purchase if needed (toiletries, snacks, drinks) were nearly completely depleted!

Room was not the best as far as cleanliness. Carpet stained everywhere. Door was not safe and could be easily opened from outside. Air quality was poor and had very bad odors throughout hotel.

Very good

Hotel was ok for one night, but carpet had stains, bathroom was very run down and dirty in the corners! Bed sunk way down on one side! Way more money than what others in my group paid so I am not sure how I got such an old room for $50 more than friends of mine did!

Parking was fine did not use the gym.

Shower had very little water pressure. Bed was not comfortable. Refrigerator kept freezing everything we put in it (even after we turned it down)

House keepers are great

Didn’t get in till almost 1 o’clock in the morning. My car was giving me a few issues and the front desk gentleman was very helpful, friendly and understanding to the situation I was going with. She was a very nice gentleman, and I will definitely be coming back because of him.

Had to go up emergency quick trip the staff I interacted with helpful friendly willing to help me get situated. I was really impressed. I will definitely come back.

Our room had an odor and couldn't maintain a comfortable temperature. On our second night there was no breakfast options, eggs and some meat, that's it. No yogurt available, no breads...it was like we woke up late, but we didn't. Just no food.

The room I slept in wasn’t clean at all. It stunk and the carpets was smelling

.

Amazing maid services Great compact gym

My room was stale. It seemed that it had not been used in a while and had a musty smell. I had to buy air freshener and room deodorizer. Being handicap (limited walking with cane),my room was at the back of the hotel at the end of the hall. It was a hard walk for me. The beds were alright.

Room is a bit dated, but it was clean. There was only one small trash can so I had to improvise with a paper bag, Lol

Every garbage pail around was overflowing

Clean and safe

Yeah no. Take those photos off from Expedia cause the place doesn’t like as advertised

Poor repair / condition of every part of the building. Minimal effort to qualify as a 'breakfast' when compared to many other same brand hotels I've experienced across the country.

Lobby and breakfast area were freezing cold all the time and could have bound cleaned better. The room was okay and the bed comfortable

There are signs that say the hotel is smoke free, but we saw cigarette butts in the elevator and it smelled like smoke. The pool had leaves in it that weren’t cleaned out. I guess you get what you pay for, but I’ve never stayed in a La Quinta that was so dirty.

Pleased all around.

Good stay.

Lobby carpet and hallways had lots of stains and b. Smelled bad when I got to my door you could just turn the handle and walk in. You did not need a key card to enter my room. No remote for the TV. I went to the front desk she gave me a remote and a paper to program the remote. The batteries were dead, so I had to go get another remote. That one did not work, either the batteries were dead. They sent their maintenance guy. He brought a remote if you finally got it programmed to turn the TV on and the volume, but it would not change the channels. When the maintenance guy came, I showed him the door that you did not need a key card to open the door he said he would make sure maintenance knows about it.And it'd be a good idea to use the locks. They did not offer me another room. When you got out of the elevator the hall stunk, I don't know what the smell was and the same with the rooms I was very dissatisfied with my stay. I stayed there the week prior and the only reason why I went back. There was because I knew I could park my semi there. But I will not stay at that hotel again. The first day was the same, but the room carpet was even worse than the carpet in room that I stayed in this time and the smell in the room was the same on my first stay.

The bathroom in lobby and pool were not clean when we arrived, check in took longer than expected and it was not very clean during breakfast

If I could rate a negative -10 I would this hotel was the worst place we’ve ever stayed at, We went to visit our daughter who is stationed at Fort Carson and had to stay the last 3 days with her because it was so disgusting and dirty. It states a smoke free hotel but the entire hotel reeked of smoke We’ve travelled all over the world and this place was by far the worst. The clerk that checked me out and yes I checked out early even though they had already charged my card for the majority of my stay when I checked in which was an extended stay, I will also be sending my complaints to the hotel directly. I don’t think the carpets have ever been they smelled and looked like they’ve been soiled. I wouldn’t recommend my anyone to stay there.

It looks like the hotel is under staffed. Check-ins looked delayed, complimentary breakfast needed attention, the grounds looked like it needed attention. The homeless population is an issue not only for hotel but all of the city.

Breakfast was worse service at La quinta I have ever had. Sausage and eggs kept running out. Waffle mix ran out. OJ looked like water/lemonade light mix. I felt sorry for the attendant , who arrived at 7am was behind the 8 ball the moment she arrived to work. She did work her butt off though.

Good hotel.

Check in took 20 min.. room floor and couch were pretty nasty..

lousy hotel

Well as soon as we opened the door smelled like a dog lives there. General cleanliness like dusting, wiping out drawers, making sure no dog hair in the bed. And the ice machine in lobby hasnt been cleaned in weeks. Very disappointed. Wont be back.

Not a very good first impression, when arriving there was a planter that should have had flowers or something in it, but it was covered in cigarette butts.The room definitely needs a makeover, carpet was coming up, very, very slow, drain, there was some hair on the shower wall, which totally grossed me out. And the TV volume did not work, couldn’t change it up or down. It was just at one volume, which was on the low side.The air conditioner, which was very good ,noisy but good. We had to turn the air conditioner off to hear the TV. we brought our small dog with us. They had dog stations available, but there was no dog bags. Unfortunately, there are some bad dog owners out there that do not bring poop bags.

Good location, nice place

Floors were filthy. Hallway in 6th floor smelled like cat pee. Breakfast was awful, not stocked well and out of everything.

Noisy,FILTHY carpet,smelly room,few amenities.

Filthy hotel

The bed was very comfy. The towels were absorbent and plentiful. The front desk was kind, personable and professional. I think that the person who was supposed to stock the breakfast bar must have called in sick because everything was gone, there was no coffee etc. The room was very run down and needed to be updated. It was adequate for our one night stay though, and I think the staff at the front desk was trying very hard.

Close to broadmoor world arena

When I checked in I walked in the room it smelled like urine mold on the walls in bathroom

They had good healthy options at breakfast, the shower was really nice with some free soap, work out room was nice and spacious as well

Amenities are close to the hotel such as the movie theater at walking distance

nice

nice place

it’s a nice place

Great place to stay, staff was very friendly and helpful.

Good value for pricepoint. Comfortable bed & pillows.

We’ve had great experiences at other La Quinta properties, but this location was extremely disappointing and concerning. The first room we were given reeked of cigarette smoke. Staff were polite and upgraded us, but the suite we received was in unacceptable condition. There were large, sticky stains across the carpet, a dark red stain on the couch, and what appeared to be red splatter marks on the wall — very unsettling. The hotel itself is outdated and poorly maintained. Trash bins outside were overflowing for two days and the odor was overwhelming. This property does not meet basic cleanliness or safety standards. We would not stay here again and strongly urge management to address these serious issues.

The property is understaffed and filthy (the carpet in our room was frayed and so stained that it looked like a murder took place there), there was a large enough gap between the door and the door frame to peek through (or easily open the door), and only one elevator was in service. The hairdryer would heat up but not blow air, making it dangerously hot and completely useless. When I took the hairdryer off the wall and brought it to the front desk I was not offered a replacement. In fact, I was told that not all the rooms even had a hairdryer.

In my opinion breakfast was not worth going downstairs for. Days Inn or Travel Lodge has a better grab and go breakfast. I felt as if they were not even trying. I stay at La Quintas in different cities/states, and this has been one of the worse breakfast selections I have had. The room was just okay. It was nothing fancy. The door looked as if it had been broken into at one point. I can honestly say when it comes to staying here again, I cannot say I definitely would. Also adding another night and another hold on another $150 is ridiculous.

Great service and area

The property was advertised that it had a hot tub and whenI arrivedI was told there was no hot tub. A lot of things were out of order, including the elevator

Who just leaves it there like that. The cleaning staff was quick to deal with it. They are true professionals. But still....

I was very disappointed in my one night stay here. They charge a 150.00 deposit that isn’t returned to you for 2weeks, which was not mentioned anywhere in the hotel information here. The lobby is the most clean part of the property, when I got to the hallway outside of my room there were mountains of trash piled up next to the large full trash can.(I regret I didn’t take pictures) the room was ok, just ok. There was a deep depression in the worn out mattress which seemed to keep swallowing me during the night. There were pubic hairs in the shower I didn’t discover until the next morning. I went down for the breakfast which was included and was discouraged to find a few slices of bread to toast. The front desk clerk was standing in front of the toaster and she had a bagel she was fixing so I asked her if there were any more and she told me she had brought it from home. There were a few crumbles of scrambled eggs in a tray next to an empty tray I assumed once had sausage or bacon in. I moved on over to the waffle station which was filthy, it was covered in dried batter that looked to be at least days old. I gave up on eating anything and moved to coffee. There was one empty carafe and a full one of hot water. No coffee. I gave up and went to return to my room and waited a very long time for the elevator, when I asked the front desk if something was wrong with the elevator I was told it works on and off! I walked up 6 stories back to my room! Awful …stay away!

Hotel was good and room was clean. Seemed short staffed but they took care of business. Breakfast was good and plentiful. I would stay there again.

No mercy

Breakfast was terrible, few choices and the eggs were so watery. Sausage patties had an odor to them. Elevator by the main desk could use a service. Our room keys stopped working twice and then the lock took a moment to react to the key card swipe. No toiletries in the bathroom (soap, shampoo, conditioner, coffee, creamer packets). One of the beds in our room was not fully bedded with linen and super thin pillows. Evidence of water damage is showing around the tub and toilet areas of the wall. Only one staff member working the front desk during peak hours the entire stay. We were not granted an early check in or late checkout even though we had driven 16 hours. Super sub par experience. We won’t be booking here again for our future reoccurring trips to Colorado Springs.

There was never enough food prepared AND ready to refill at any given day. We were also charged f..r Benjamin’s for a bogus smoking charge when no one in my family smokes anything, no vapes, nothing! Hotel trusted more in their faulty system than to hear anything we had to say or ask. Staff was completely hateful…namely Josephine Heger (Assist. Gen. Mgr.) and pee-on Heather. They also said corporate applied the charge when Customer Care line called her a liar when I spoke to them and staff at the same time. The hotel charged the fee and could remove it but refused. I recorded every conversation that took place to prove we tried to abate the issue to no avail on their end. According to web searches, LaQuinta and Wyndham hotels are notorious for charging bogus “smoking” fees to guests, especially those who are definitely non-smokers like us. We also had the Do Not Disturb sign on our door the entire time we were there and they entered the room twice without knowledge or permission!

Limited food options, noise and

The staff was on there to phones the whole time and the place smelled like dog urine. The rooms were not very clean and the pool was full of leafs and people were cleaning them out to get it cleaned so the kids could swim

Food options were continually running low.

I need major changes breakfast

I actually stayed here the other weekend with my child, originally we had rented out an air bnb for fhe weekend but when we got to the bnb it was so disgusting we decided to check into a hotel. We checked into the laquinta instead and had such a better experience and weekend after. My daughter loved playing in the pool and absolutely loved our room. It was cleanly,comfortable, and safe thank you for giving us a safe clean place to rest our heads at. Breakfast in the morning was also yummy and they always had fresh coffee available . I would definitely stay here again with my child thank you.

I realize things run out, but someone needs to pay attention.

Easily the worst hotel experience I’ve ever had.

Very outdated.

Location was great, but they seemed to be short on staff. The front desk was often abandoned so that person could help to serve breakfast or assist guests elsewhere. Breakfast was very stressful as the staff was very overwelmed and often short with guests. The one water dispenser in the lobby was often empty and only filled once a day. The hair dryer in my room did not work. Reported to the front desk, but was not replaced. Pool was not heated. Not many outdoor tables/seats and many were in bad shape or broken.

They canceled our reservation and said they were out of rooms

All good

Old, needs a major upgrade, rooms smelled musky, door

Our tv didn’t work and the staff did nothing to fix it. Would like to request my money back. We asked several times.

The bed sheet where with blood and my pillow case

Dog pee stains EVERYWHERE! In the hallways and all over the bedroom floor. Fire alarm falling off the wall. Felt nasty after only being in the room for 10 minutes.

Awful! Walk into stained disgusting rugs, Bathroom door was visibly dirty & doesn't shut well or lock, Bathroom sink needs to be scrubbed, Light above mirror was broken and tapped together, also didn't work. Toilet handle is holding on for dear life. Sheets were stained. Tried to changed rooms but was told they were booked. Will NEVER stay again. When leaving we were asked how everything was. I said that well - we surprising slept well. The lady just laughed. Wasn’t worth anymore words.

.

Nice place.

Good

It was Dirty, especially in the lobby. The electronic keys would stop working, there was only 1 slow elevator, half of the people were rude and one charged my credit card after I had paid thru Expedia when I checked in. I would NEVER stay there again!

Stephanie and Erin are the absolute BEST! I can’t even begin to describe their kindness, both went above and beyond!

we had some bumps checking in. They charged a 150.00 deposit regardless of debit or credit card that I was not expecting to have to pay so had to do some scrambling to figure that out so I wish that had been made clear when i booked. The. the a/c was not working when we got to our room and it was 96 degrees out so upon going down to talk to someone about that, the guy at the front desk when we checked in did not seem very interested in helping do anything about that. The a/c did finally kick in about 3 am, it didn’t run the greatest but it at least cooled the room down enough it was tolerable. All that being said the lady who checked us out I felt went above and beyond so she made up for the first guy. Still waiting for the deposit to come back, hoping the delay is just because it’s a weekend.

This property should be removed from the Expedia site. Apparently it was a "franchise" as the front desk kept telling us. La Quinta needs to take the franchise away from them. When we reached our floor we noticed the wreak of urine in the halls. The room across us was broken into with a crow bar apparently by paramedics in the past, but wasn't a very comforting feeling when we walked down the hall. It wasn't as if this just happened and nothing was done to replace door (we were' there for over a week). Hall carpets not vacuumed or stairs (we used the stairs quite often since the elevator was really slow). Once in the room, the mattress box was stained, smoke alarm was on the dresser, iron was missing and hair dryer. The front desk did get the smoke alarm reconnected, got us an iron and blow dryer. We were told that ten rooms would have to check out so maybe they could get one from one of those rooms. Breakfast was non existent. We were there over Fourth of July weekend and they didn't have eggs for two days, after that I don't know because I gave up on the breakfast. What there was available was not replenished . Cleanliness was poor. Stained carpets, dressers that haven't been wiped down in forever. Routine maintenance non existent. We couldn't leave because there was no where we could go due to everything being full.

As a frequent traveler, I've stayed at a wide variety of accommodations. My two-day stay at this La Quinta in southern Colorado Springs was horrific and exhausting! The initial day, the pool was closed early, there were several bird feathers in the eating area/commons near the front desk, and excessive noise and alcohol bottles sitting in the hallway ( fourth floor). The second night, an intensively loud and prolonged incident involving the local police disturbed much of my sleep. Then, when I tiredly stumbled to the commons area for breakfast, it appeared sonewhat dirty and the egg dish was empty, etc. I'm quite upset about the fact that I paid an excessive amount (per night) to stay in such a low-grade and unpleasant hotel.

Dirty. All three rooms I was shown were dirty. Had no other options so I asked for one to be cleaned. Told they couldn't do that. Asked to borrow a vacuum. Told they did not have one. Went to store and bought one a vacuumed myself. See pictures of dirt it found. Running out of words to say how bad this place was

Seems like lots of paint chips & flakes laying around

Everything

Good Sleep

There was black mold in the bathroom, there were people by the pool playing loud music, the elevator took for ever

Did not Like: 1) multiple times during the r stay the room key did not work 2) Found spiders in the room 3) Breakfast items not replenished after 8 am; 4) Poor cleanliness - Overall a poor reflection of Wyndham brand

Bed linens weren’t changed. Hair and makeup obvious. Requested fresh sheets and front desk had none. Rug not vaccumed.Tv didn’t work. Asked for someone to come look and no one was available. Great yard and pool but weeds everywhere, gazebo needed painting desperately, etc.

Nice place to stay with family

Not sure if it is a situation where they can’t find employees or they are abusing the ones they have, I hope is the first; regardless of that, that skinny girl does deserve a pay raise.

We had roaches! More importantly, I also almost lost my life when I plugged in the iron! The iron cord was cut in two pieces. It smoked up the room and after that we had no power in the room, except in the restroom!!! My hand felt the shock initially, but I was hurt. I got NO discount & lady was pretty much dismissive in conversation. I will never stay here AGAIN! I should have taken a pic!

This was the dirtiest room we have ever been in. The carpet was filthy, bathroom dirty, couch was stained, walls were stained. The pool was outside and that is why I gave it 2 stars.

Not booking again.

The door handle didn’t function properly for room entry, toilet wasn’t functioning and the A/C required attention. The overnight front desk gentleman was kind and used a machine to get the door open for me. There wasn’t personnel available to fix the toilet. I was disappointed in my stay and with the property. When I checked out the woman at the front desk told me that it’s an old hotel and they’re working on it. Why rent a room that isn’t functioning properly, it’s unsafe and unsanitary? Even the shower was not clean….the matting on the shower floor was gray with use and wear.

Check in was quick and easy. Once we got to the room, quickly realized how dated the hotel was. Everything was from the 80’s. Fridge was not plugged, microwave did not work, not enough plug in’s, lamps didn’t work. Went to the outside pool, and it is ice cold in July!! We saw guest after guest come and want to swim, and couldn’t because it was so cold! Being in Colorado it really needs to be heated or inside. Overall the hotel is very dated and ran down! Very disappointing.

The property was filthy & unsafe. There was dog hair covering the carpets in the hallway, trash cans were overflowing in the lobby, the room reeked of mold, the bathtub was stained black, multiple parking lot lights were out, previous guests left knife holes in the curtains and wall attempting to get them to close. An exit only door kept getting propped open which the staff was aware of but did nothing about it, providing access to questionable/non-guests and the homeless person digging through the trashcan just outside the propped open door. They were out of most food at breakfast by 7:30.

Nice area. Within walking distance to restaurants/bar.

Everything was clean, the staff in the lobby help me a lot.

The room was even worse. Carpets were stained, the walls had visible damage. The bed linens felt unwashed, to make matters worse, the A/C was noisy.

The room was not clean and food was horrible

The room is spacious. The elevator is slow. The staff should iterate what was staples on the key card insert because we don’t read everything.

Room was in poor condition. Carpet dirty, light fixtures broke or not working. Coffypot dirty. Room smelled musky and mildewed. Smoke alarm hanging off wall. Price was too high for all this wrong. Felt like I was staying in a motel 6. Came to town for family emergency and was not able to shop around for another place and all the rooms were booked at this one. Want stay again

There was no screen on the window and its latch was broken, could not be locked and we were on the 6th floor. No glass round in the microwave...couldn't use. Lobby microwave didn't have one in it either. Front desk was aware, didn't seem to care. Vent in bathroom was extremely caked with dirt and possibly mold. Breakfast was a 'get there quick or it's gone'...no replacements of scrambled eggs or sausage. We asked if we could go to our room 35 minutes early and they charged us ten dollars for that. AND, you had to sign an indemnity clause that holds them harmless if you hurt yourself on the property, get things stolen from your room, and a litany of other possibilities.

Close to movie theater and restaurants

The hotel was absolutely filthy. When I asked for something to compensate I was told that all they could do was give me Wyndham rewards points

Room was clean and comfortable. The property seemed to be "worn out" and the breakfast area was somewhat dirty.

Very nice cooked breakfast.

Condition was pretty good. Bathroom needed some attention. Chips out of tube and some peeling paint. Other than that it was a pretty good stay. Lots of restaurants nearby.

Convenient location for our venue. Property is a little dated, but quiet.

I arrived at the hotel by 6pm and I was told that my room was not ready. I made a comment that check in time was 3pm and I was told 3pm is not guaranteed and if I wanted to, I could cancel my reservation (totally unacceptable). Finally at 7:40pm I was able to check in. Also I was not happy that my check in deposit was $150. I am very disappointed and in the future will think twice before booking your hotel. I feel the lack of communication by the staff couldve been much better. If I had been given a courtesy call to let me know that a room was not ready, I wouldve made other plans until checkin time.

a bit dated but good value and proximity to US senior Open

Just a one-night stay. Very comfortable.

The hotel it was good, the only problem is the the people who work there. They are not organized with check-in and check-out and the staff among them are not organized and are not friendly.

Service at the breakfast buffet was a )ittle slow.

Unfortunately, the motel's Internet connection was down all day and into the night of our stay. Management did the best they could to cope with the situation, but it was highly frustrating for all. Secondly, the restrooms next to the main desk needed some attention at 10 pm. after we arrived back from a concert. They obviously had not been checked all day.

Overall will stay again.

This was a last minute booking as I had a change of plans while on a road trip. The room was not very clean. The carpet looked like it needed a deep cleaning with various substances on it, including what looked like blood. There was what looked like jelly on the wall. The night stand was gross and I ended up cleaning it with a wet wash cloth and some hand soap. The sheets and towels appeared to be clean. I raised these issues to the front desk at check out (I was too tired the night before). They offered to credit my stay. I still have not received the email they claimed they were going to send for that. I also have not received my $150 incidental deposit back and it has been a week.

One thing i appreciated was the communication with staff since we were doing a late check in. I got a room for my mother and right away after check out she was shaking her head never again. She said it was filthy, the carpets smelled like pee in the hallways. The elevators were dirty. The bathroom and room overall doesn’t appear to be cleaned properly. Lining was dirty so they had to remove two pillows. The headboards were dirty. Coffee wasn’t out throughout the day and there was no creamers. Overall, hard pass for this location in the future. Which is unfortunate as La Quinta Inns have been nice in various locations we’ve stayed.

Rooms are rundown with dirty carpet and bathrooms. Need a full renovation.

If you’re just needing a place to stay for the night, this hotel is okay. The rooms were pretty dirty. The pool was available during our stay. The property itself was in a good area, with their being a movie theatre and several places to eat and shop around

Not a heated pool as advertised in your brochure false advertising very upset but the kids loved it

Comfortable average hotel at a good price. Some breakfasts had scrambled eggs, which were fresh and delicious.

Every staff member I engaged with very much did not want to do their job and made me feel like I was doing something wrong by requiring their attention for anything from checkin / out to alerting staff of broken door handles. The one treadmill in the “fitness center” was broken, the door handles are broken, overall not worth the price I paid per night :/

the checking, the room , the amenities... all perfect. what was not perfect was the breakfast; I went down at 8:30am, which is no very late, and many things were missing; I requested the ladies at the desk to replenish, and it took sometime for one of them to quit the screen and move to the kitchen, but she came back saying they were out of bagels, yogourt, omelette... I never had this situation before!?

The customer service that we received was awesome. The staff willingness to assist us was very much appreciated.

This delay disrupted the start of my trip, and I couldn’t reach management to discuss the issue. The breakfast area was poorly maintained, with no staff available to restock beverages or food—there wasn’t even water or coffee available. I originally planned to stay for two nights, but due to these issues, I decided to leave early. My friends, who were also staying at the hotel, dealt with additional problems including a broken TV, a non-working refrigerator, and no hot water in their room. Based on this experience, I’ll be much more cautious when booking accommodations in the future.

Decent staff with few amenties and poor room quality overall. Few lights did not work along with tv volume not working. Average typical breakfast.

Could improve in a lot of aspects but an okay stay

I did not like that by 7:30 a.m was almost nothing to eat for breakfast

They had a sign saying we couldn’t check in system down my check in was at 4 didn’t check in till almost 8pm

Beautiful place and too close shopping and restaurant

Reasonable price!

I was charged a smoking fee for no apparent reason. I made popcorn. I think they hot upset that i changed rooms becsuse the 1st one was dirty and the tv didnt work.

eggs,sausage, and coffee available for the crowd size.

Asked to borrow the vacuum and do it myself but was denied. Even found a piece of human scalp in my room! Still wouldn’t get cleaned or switched rooms.

The room was not clean and it took 2 days to clean the room. The breakfast was non existent. We got there before 7and the front desk said no more food was going out. It took more people complaining for them to do something. On our last day they cleaned our room. The elevator was broken and the second floor smelled bad. I usually don’t have a problem with LaQuinta but this one needs work in Colorado Springs. I have photos but I don’t want to put them out.

The hotel was dirty. Dogs and dog poop all over the property. The hotel smelled gross. We didnt spend much time in the hotel so we didnt care about that much. However, we checked out at 8 am on our last day and drove to texas. By 11 am we were in new mexico. We were charged that evening for smoking. When i called to ask them why they said someone smoked in my room between 11 am and 12 pm. Considering final check out is 11am anyways it wouldnt have been my room anymore even if we stayed until checkout. When i informed the front desk that i did not smoke nor was i even in the room at the time the alarm alertes to smoking let alone in the state anymore they said there was nothing they could do. I asked to speak to the manager 4 days in a row with an answer that she was not there or was busy. I completed the grievance form they emailed with still no response 5 days later. The last girl i spoke to had the nerve to tell me to chill the f out. I just want my $400 back and ill chill.

The outside property and grounds were damaged and dirty.

Horrible experience, not clean, rude people.

Called us when we were 20 min away saying they were over booked and they said they have been over booked for the past week, if they knew the issue they could have warned us before hand.

They were not up front and let us k know there would be a $150 deposit along with the cost of the room. Our room smelt like smoke and there was no compensation for it and no other rooms were available. Extremely disappointed.

Terrible and horrible that our reservation got cancelled while we were pulling up.

Room wasnt cleaned properly. Dirty towels left from previous guest

No comments just terrible

Needed more lighting and need to be updated

This was overall a very bad experience. The bathroom in the lobby was totally dirty and not cleaned. I also had a check in time at 3 PM and I literally showed up at 6:45 PM and I was told that housekeeping is behind and there are not rooms available. Which is so ridiculous considering I was several hours past check in time. This left me to have to go to another hotel location and having to pay much more, as I had to book the same day. PICK ANOTHER HOTEL IF YOU KNOW WHAT’S GOOD FOR YOU!

But if you like waffles you can make your own waffles

Limited breakfast Pool was closed AC dont work Pros: Affordable Staff is friendly The rooms are decent

Great price, convenient location for what we needed, free breakfast was decent and all the staff were very friendly. My only complaint was that the hotel rooms are very old and dated, Could definitely use some updates.

This place is disgusting! I have never been in such a filthy room. Burn marks in the carpet, hair on the counter in the bathroom, garbage on the floor, stains all over the floor, and dirt on the bathroom floor. There is so many other things but the worst thing is being charged $175 deposit without any warning. And you dont get reimbursement for 7-24 days .

This is our go to property when visiting the Springs. Easy access to I-25, Broadmoor Arena & Downtown. Treats or dogs just like kids. Very friendly no matter the issue. Will keep coming as long as their open!!

I wasn’t happy with the beds. There was a hole in the middle of the beds. Which made it uncomfortable. The breakfast could be much better, not what I’m used to at other properties wit La Quinta

Stayed here due to a family emergency. The staff was friendly. Hotel a little outdated. Smelled like weed in our hall and neighbors partied 24/7

It’s so quiet and good property. I’m happy with this experience.

However the keys did not work well making it an adventure each time we tried to get into the room. Even switching keys for the 2nd night didn't solve the problem. In addition, there was NO TV remote in the room. We called the front desk to rectify it. The attendant said she'd have to go to another room to get one. None came. In reaching back out, she said she couldn't leave the front desk and nobody else was around. We did not have TV access, therefore, throughout our stay, and the lack of service in solving the problem was disturbing.

Blood stain found on one queen comforter. Other bed had actual debris under the pillows. Night shift seemed completely zoned out to even function while checking in. Morning desk manager was very helpful when I expressed my concerns about the cleanliness of the room.

Such great staff and service

I tell ya we were accused of smoking in the room when we were not in it we had a wxpensive camera come up missing as well that we did not notice til we made it home. Im totally disgusted at the attempt to accuse two people so they can take out money for deposit when we were not even in the room.... and the whole hall way reeked of some bad incense odor but we were blamed its a shame feel like these folks do this on purpose

Check in went smooth but our room wasn’t ready because they were shampooing the carpet. When we did get in our room, there was a very strong odor, reminiscent of wet dog. We also found that the window to our second floor room was left open, probably to air out the smell” but this left it very unsafe for our kids. There was no screen or anything preventing anything or anyone from flying out the window. The TV didn’t work, and bathroom/shower floors were not in great shape. Half of the outlets in the room either didn’t work or were extremely over crowded with cords. Breakfast was fine but not good.

The staff is very friendly. No hassle when checking in, just smiles. Our bed were comfortable and the room clean and stocked. Great breakfast, loved the waffles and fresh fruit.

Nice hotel, good value for the money. Everything was fine.

The front desk girl was very friendly and welcoming.

The property was great, especially for the price. Very easy walk to Broadmoor Arena. The elevator could use an update, but overall there was new carpeting, very comfortable beds and great breakfast. We'll definitely stay there again.

Dated furnishings and building. Poor maintenence. Doors have a sign telling you to pull up or down after inserting key card. Have maintenance install the handles correctly. Had to change room and in the 2nd room it was a very small tv

Good, clean and pet friendly

Everything was excellent besides the room can be a Lil bit more cleaner.

Nice place

I had a first floor room. While the door was a bit difficult to open due to the handle needing to be fixed it was an excellent stay. And i figured with the door handle being the way it was, was just extra security for me. The room was clean, and well arranged. The king bed was very comfortable with plenty of pillows. The whole room was very spacious as well as the bathroom. It was a quiet peaceful stay.

Appliances and elevators were old and did not work well. Maintenace was done poorly and made the hotel appear cheap. Also, I wish they would have advertised the strict no vaping policy when I booked- I would have booked at a hotel that had a balcony.

Double charge me

It was ok

Good

It was great, nice employees

Was very convenient with parking and dining options within a 2-3 minute walk.

Very clean, excellent customer service

The only issue i had was the $150 feposit no one said anything about including the website. Ended up not staying because i couldnt put the rentalndeposit down

The hotel was old and the card to none of the side doors worked. The door to the room kept reading red until you swipe it at least 5 times. AND it was a lot of activity at night with the ladies without saying the most...just find somewhere else. They also make you pay a 150 deposit fee

The room I received was not the room I reserved. Hotel in general was not well kept. $150 incidental fee that could take 10 to get back.

My door didn’t close all the way unless I slammed it. But it could still be pushed open enough that a person could see in without opening the door. The floor was so gross my socks were black just walking from the bathroom to bed. Breakfast was fine. Would not stay again. I’m usually fine with La Quinta hotels but this was disappointing

It was akright took to long to get my deposit vack

I liked the property and amenities

There was an unexpected deposit that was not mentioned when booking this hotel. It was inconvenient and 150.00 is way too much. Room was clean, service was ok. The pool was not open when we stayed.

The first room I was put in had blood on bedding and carpet, the second room had no hot water. The whole area was dirty, people laying around by elevators with tons of stuff, homeless having breakfast, my room was not cleaned at all for the 2 days, plus they charge $150 deposit. I will never stay here again

I was not happy the room smelled like a wet dog and was not very clean. I was not very happy with my stay at all.

They ripped me off for just under 400.00. I was accused of smoking in the room and we don’t smoke. Not anything not even a little

I got there and there was a tweaker in the hotel

I was expecting decent accommodations from LaQuinta, but this stay was terrible. The room smelled badly and I couldn’t open the window, but the carpet was even worse (old stains, dirty, I wouldn’t walk on it barefoot). The curtains had cigarette burns… just awful. The breakfast wasn’t that terrible, boiled eggs, cereal, toasts. Overall, trust me, you can find better place for your money.

Significant mold in the sink, tv didn’t work, many lights were not working, the fridge froze my food, and the front desk never properly check me in and I was unable to access my room 24 hours after areiving

Very affordable price

Asked for room to be cleaned first thing in the morning. It was not when I got back that night. I went to the desk and asked for clean sheets. The front desk lady stated they were out of king sized sheets so none of the king rooms were being cleaned. I stated they could have washed and dried the set I had on there. She said I should have requested it in the morning, which I did. After going back and forth I finally convinced her to go look. She found “one last set” and I had to convince her to get me another comforter as well. The elevator remakes of weed and cigarette smoke. There were multiple bags of trashed left stinking on the second floor. The bed was awfully uncomfortable. Front desk workers were friendly though.

The hotel was great, a nice clean room, although double rather than queen beds, good service, typical hotel buffet breakfast, etc. The only thing I didn't like is that rather than put a hold on our card for the incidentals, they charge the card for the full amount ($150), and then "release" it after you leave, which means you may not get the money back for a few days. That's a problem for my family, when we're already tight on funds.

Very outdated! Free breakfast was a joke!

Na

The maintenance guy who came in to fix the tv was friendly.

The property is in the perfect area where we needed to be so it worked out great! And it's very nice and quiet.

Was the dirtiest hotel I have ever been to, wallpaper was falling from the walls stains everywhere absolutely disgusting.

There is a fee to check in early. The lobby with complementary water and coffee were empty for over 3 hours. Rooms are very aged with soiled carpets. No modern electronic adapters/ devices. Holes in the lobby ceiling. Spider webs with their catch in the corner of my room. Pool is only open seasonally.

The hotel and staff were wonderful. The only thing I would say is that the pet area needs to be cleaned up.

Dirty worker rude never go back

Front desk manager was extremely rude

The place was nice for the price, decent options for breakfast, but the room was not cleaned well. The there was hair around the bath tub/shower, looked like blood on the curtains on the window looking outside, looks like someone had a birthday party in there and there was silly string on the walls and just doesn’t make me feel like they cleaned the room with any attention to it

ok

Couldn't sleep because the fire alarm constantly kept going off. Staff don't know what's the issue and were rude as well to answer can calls about this

Not a place I would ever stay again. For one the hold they put on your card is a hard charge never has that ever happened. Then the room has blood on the walls and ceiling, there was either an overdose or attempted suicide in the room next to us and to top it off there were people talking loudly until 4am. Not a good experience.

Staff was really nice and they kep it nice and warm inside

Nice

The hotel was over booked and I was placed in a room with a leak. 2 of my rooms was not available. The hotel said I would have got a discount if I would have booked with them directly.

The location was convinient to a lot of restaurants and a huge movie theater, but it was loud from the busy street. Our room had stained carpet and the bathroom doors were broken (missing a door knob and broken latch) and the floors weren't very clean. The mattress was very soft and definitely well used so it was not comfortable. The breakfast consisted of eggs, sausage, bagels and toast. Not much. Also the available items in the shop were very minimal. It was definitely on par for a $60/night room.

The room service was non-existent, desk person wasn't there. Guests were smoking pot in rooms and nothing was done. No handle on bathroom door, mold in bathroom wall, bathroom was dirty, holes in wall patched but not painted, wall furnace was hanging loose, carpet had snags and stains. Parking area was a mess.

At breakfast on Saturday morning their was someone sleeping on the couch in the breakfast room which made it very uncomfortable for all who was eating breakfast with their children. Then on Sunday breakfast, food was not restocked in over 1/2 an hour when we were eating. No one was maintaining the breakfast bar. The LaQuinta is rundown and needs to desperately needs remodeled. We were suppose to stay there in two weeks again but we canceled and never will go back to this LaQuinta. Pictures are attached!!!

The hotel is old and reals of smokers. Totally disgusting. The heater in my room didn’t work. Just a gross hotel. Needs lot of work. Breakfast service was terrible. No cups for coffee. No trash cans to throw away trash. Terrible management.

Homeless skating in lobby, dirty rooms, didn't feel safe

Clean, quiet area.

The room was dirty, hair in bed and shower. Curtains torn. Beds uncomfortable.

TV did not work. Gym could use some weights and mats

Did not get informed of a $150. Hold on my credit card. Said the refund would come in two weeks when I called about the charge. Otherwise reasonable for the price. Electronics not easy to charge. Needs updating

Nice enough place is stay again for the price.

At midnight the fire alarm started going off due to a pipe bursting, lasted over an hour and no other accomodations were made other than everyone sitting in the lobby or their vehicles.

The heater worked. And the TV.

This was far And away the most rundown la Quinta I’ve ever stayed in. Everything was broken and badly repaired, or missing, or just disgustingly not taken care of. In our room, a lamp didn’t work, the heater only blew cold air, and the sofa bed wouldn’t come out, the hallways smell like smoke and the elevator smells like weed. Won’t ever go to this particular site ever again. I usually don’t write negative reviews of places, but this one has so many issues I had to let people know that this is far from the usual quality of la quintas. There are a LOT of options really close so don’t waste your money here.

Staff was rude, especially the so called manager Mickey. Roachesin the room. Not enoughbreakfast for guest and they wouldn't make more. I do not recommend this place.

There is a $150.00 deposit required to cover "smoking" fee. They stated it would have been mentioned in the company website, when asked why it was NOT posted in the check in desk area, they said its against corporate policy, when I mentioned I have never paid that fee at a LaQuinta, they dropped it down to its the property owner that makes that decision. I firmly believe they are selective on who they charge that deposit to. After paying the $150 deposit, I was given a room that smelled like smoke and baby powder. Their cleaning fee is just a rip off, since I immediately requested another room, which they provided, but I am confused why that original room smelled like smoke and my "potential smoking fee" even if you do not smoke, you will be charged this fee. Hopefully I get my $150.00 back in 30 days cause I have zero faith in this place. Unfortunately, I was so tired, I did not have the energy to find another place and waste my time. Do NOT stay here. Horrible service. Have stayed in this area before with zero issues. Racist? Maybe. Do not stay here!

Love it but hate how long it takes for the incident fee to be refunded

The interstate was closed due to an accident so this was unexpected. The first room had hair in the bathroom and dirty countertop and the second was barely better, still with hair found on the towels. Dirty carpet, un-vacuumed, and the smell was old and musty. La Quinta, I am severely disappointed in you and will never stay in your hotels again. The neglect of this facility is apparent.

Very good service definitely my favorite hotel in Colorado Springs

Every member of the staff was extremely professional, friendly, and very responsive to any requests. Rooms were spacious and clean. The continental breakfast was awesome and filling, not just snack type food.

Overall a great deal

I was placed in a dirty room with bloody sheets and a bloody mattress with holes in it

Staff was rude, housekeeping had to be requested and they charged a $150 deposit. I was not happy with this place.

Entire facility is old and outdated. There were a few hairs on the top sheet of the second "clean" bed. Carpeting in the room & halls is filthy and needs to be replaced. Room coffee was cheap and terrible. The door handle appeared not to be well aligned with the frame and could be easily pushed up or down, not the most secure fit. This hardware is as worn out as the rest of this hotel, really. The back door entrance had a door that wouldn't shut all the way unless you shoved it (hard) to close it. Then the card key reader doesn't work, which was apparently a known issue we overheard at the front desk. It's no wonder people weren't closing it completely. HOWEVER, that door does have a posted sign about how "safe" the premises are with their "locking" door. Hallways were really loud once people were up and about. BUT we were in town for NYE and wanted a cheap but decent place to stay that wasn't in the downtown area. There were no bedbugs so that's always a "win" in my book. And the area around is it awesome with shopping, restaurants, Tinseltown (a quick walk from this hotel) and easy access to I25. It was adequate for our needs for one night.

I booked this room and paid for the room for a short 12-hour stay because I'm having an operation tomorrow up here in Colorado springs and surprise I get here and she wants $150 more dollars deposit that is returned in the morning when it's just me I just need a place to lay my head and rest for surgery so she won't even let me in my room to figure this out so I'm sitting outside in the freezing cold in my car this is a joke and I will never ever book at this hotel or any of your chains again. She can't even let me inside to stay warm in my room unbelievable

Dirty!!!

Sheetrock fell on my head while showering, had to purchase soap from them to just wash the towels since they ran out. The next guests over were piling towels outside for 2 days

The room was perfect to accommodate our needs. The only thing that didn't work was the TV.

Hotel is old and outdated. The mattress literally had a dip in it. Room entrance was gross.