Sonesta Atlanta Airport South

For an overnight stay it was good.

It's fine. Basic.

I just slept there due to an airline cancellation The propert was very nice though

The people there are quite friendly and helpful as they provide a nice atmosphere, I just wish they were as transparent with information that newcomers wouldn’t know. For instance, it reads “spa” on a sign but it’s simply a pool and hot tub.

Good overall property and stay

Great room would stay here again

This hotel was very well kept and cleaned and the staff was very respectful and helpful

No Cleaning room and staff did not responds at any. We never do this hotel again

Nice hotel and friendly staff. Wish we had microwave in the room not a shared one on the other side of hotel

Nice property confortable location from the airport for our emergency stay over.

This hotel was okay if you just need a place to stay for a couple of days wouldn't necessarily say anything special about it

I thought the staff should have mentioned how to use the elevators by scanning the room card in the elevator. However, signs were good and I figured it out. I’m

Hotel js clean, quiet. Very conveniently located to both major highway and to the airport. Breakfast was good. The bed was comfortable.

We were here for an overnight stay with shuttle service for an early morning flight out of Atlanta. Staff was super friendly and helpful. Shuttle service to airport was excellent and on time. Hotel had a restaurant in lobby but we did not dine there but available if needed.

If you are looking for a clean hotel and a nice clean room, this is a great choice. Keurig cups in the room but no coffee in the morning in the lobby. Just ask for extra coffee and bring your own creamer. Make sure to set up housekeeping the prior day, it's hit or miss daily. The burger place attached restaurant has a great grilled chicken sandwich, we brought them to the room and for only $5 more got a second breast. Also the Ruby Tuesday, about a block away was phenomenal. Trust us.

Pictures of hotel probably oversell the actual size and newness of the hotel. It’s a hotel with tiny reception desk, reception area and the bar is not huge. But it’s very functional and clean. The best part of hotel was room size, which was big, quiet if you don’t mind noisy ac (for us it’s nice background noise) and the staff very accommodating and nice. One watch out - we had breakfast included - you get a voucher for $18 - you can’t buy a decent breakfast for that here. So we had to pay extra which was a little disappointing.

Na Everything

This hotel is very convenient to the airport. It served its purpose in that regard. You will hear airplanes at night but that’s to be expected. Safe parking. Small oddly laid out bathroom but I was only there for 12 hours so not a big deal. The Burger Place attached to the hotel was convenient for dinner. If you’re looking for a convenient place to stay close to the airport, this is a decent place for a decent price.

ENTIRE 4th floor smelled like weed. Talked past rooms either "no smoking" signs and clearly that wasnt enforced. It was so strong its all I could smell. Staff was unpleasant. You can clal it cultural or whatever, but working in hospitality the whole "black eye roll" crap is NOT OK. I dont need attitude from some woman that doesnt like her job or thinks its acceptable to act like Im inconveniencing her by asking her to do her JOB! Wont be staying here again. Sincerely considered just leaving, but my son was alresdy flying in from Miami. Keep your "cultural" disrespect to yourself and your people.

Very nice hotel. Convenient shuttle service from airport

Great staff and room

Bad

Pool was no available to guest due to a private event going on then the Hotel charged a fee to guest who stayed here to have acess to the pool when we are already a guest in this hotel it defeats the purpose of charging me a resort fee where I can’t have acess to use it so I demand a full refund for my resort fees

Exceptional

Friendly staff

Good

A hidden gem!

A great place to stay over

This place need to be closed to public or dozer to the ground.its a total dump.

Nice proximity to the airport. Please be aware that you pay for the gated parking are. The rooms were nice and cleaned when requested.

Staff was wonderful, room was very comfortable and clean. I didn’t like that the pool was not working, we booked this hotel for an extra day just for the indoor pool but found out that next day it was not working. “So call ahead if that is a reason you booked to be sure it’s open & available to be used.”

Exceptional

Exceptional

Exceptional

We ordered drinks from the bar and the bartender was polite and accommodating, but the drinks (a gin martini and gin & tonic) tasted nothing like what we ordered. It’s hard to imagine how to make a gin & tonic incorrectly, but clearly the drink had no tonic water…perhaps they substituted club soda?? The worst drinks we’ve ever had. Someone needs to educate the bartenders.

Cool and quick hotel.

Now I really only came to this hotel to be closer to the airport for my flight the next day, I can appreciate the room: bed was comfortable, water was nice and hot. I was able to get the room warm quickly. What I want to highlight is my dinner at Burger Palace. Real chill good customer service. Food was good. Reasonable in price. Was able to get picked up by the shuttle and get to the airport on time.

The room I stayed in was extremely out dated. Even the hallway had an old smell.

I parked in the wrong parking lot and they probably charged my credit card $22 just for parking there. I was very disappointed in that place and I’m never gonna go back there again.

Close to airport and good price. Shower pressure was good. Room was comfortable. Parking was easy.

The location, the room, and the staff was all fantastic. The only thing that really upset me was the $22 parking fee that should’ve been notated somewhere in the booking details that was 22 extra dollars that I was not prepared to spend in this day $22 is a lot to throw away on a parking spot for eight hours.

All the staff are very friendly and helpful

When attempting to get our vehicle out of the gated but very pricey parking lot the attendant got upset because I had to push button and literally said, “ Brang yo ass thru the gate” The most pleasurable encounter was with Mrs Wanda, she was kind and offered to accommodate us as best she could.Also I encounter Wendy at the front desk who was pleasant.

Excellent

The room was comfortable. Hot tub and pool were satisfactory. The parking arrangements were not good. I had to go to the front desk, twice to verify eligibility for parking. If a hotel is going to relay on cards for parking, they need to work on efficiency, especially if you are paying extra money for parking.

Hotel is very convenient to the airport and the restaurant is a big plus for me.

Clean rooms, comfy beds pool could use some work was a little ick

The Staff were very Helpful and Nice, the Hotel was very Nice and Clean

Great experience and wonderful staff!

The room and facility were nice

Good

Pleasant

They were some type of chemical dust coming from the holes and cracks of the ceiling which made me very ill.

Best kept secret

Stayed the night before our early morning flight so we could get to the airport early. The 1st shuttle didn’t leave for the day until 4:30 and our flight was at 6:20 so take that into account if you’re relying on the morning airport shuttle. Room was comfortable once we got the AC on but hallways and elevator were really warm. Room was decently clean :)

Excelente lugar y muy cómodo

Very good

Staff was very friendly. Room was small but clean. Older looking hotel. Near the airport with a shuttle; that was helpful and the main reason we chose this hotel. Breakfast was an extra cost as was parking. The pool and hot tub looked nice but we did not use.

We were very disappointed that the hot tub was out of service. We were very satisfied with the stay and the staff. And the location was good for us. We will consider staying again , if the hot tub has been repaired.

Easy check in, clean room, quiet even with close location to airport. shuttle service was friendly and fast. the morning staff was not pleasant, very little comprehension to family needs with small children.

Easy check in, clean room, quiet even with close location to airport. shuttle service was friendly and fast. the morning staff was not pleasant, very little comprehension to family needs with small children.

I usally get a print out when I check out because they take a credit card. When I requested it they said they couldn't provide it because I had booked through a 3d party. The reply had the tone of how stupid could I be. Lot's of hotels near the airport. I'll find a different one for sure.

Staff was very helpful! Great stay

The breakfast waitress should have had some help but she was amazing I like the front desk . I like the shuttle service. All the staff are great people. I always stay here on trips to Atlanta. I love that it has a bar that serves food until 11 pm.very smart if flights are delayed. The tonic guns should actually have tonic in them

It was ok That you have to pay for parking while you stay there you pay all that money and still have to pay for parking the room had a funny s

It was ok That you have to pay for parking while you stay there you pay all that money and still have to pay for parking the room had a funny s

I booked for 5days and it stated 413 for two people then I was close to my flight and it doubled to 800 so I had to cancel twice for I refused to get scammed as an American soldier with all that is going on

Just ok, the staff could have been more helpful. The Burger place was out of most things to eat.

Great no complaints would stay again

Would NOT stay here again. This hotel is no where near 8/10 as orbitz suggests. I would give this place a 4/10 at most. If it wasn’t just a quick overnight for an early flight I would have left and booked somewhere else. The on site restaurant has a 2 star rating on google so we opted to go to a restaurant for dinner. The rooms look like they haven’t been updated since 1992. Yellowed wallpaper peeling off in the bathroom. Shower squealed a high pitched noise the entire time. The hottest setting on the tub spout was barely warm enough for a proper shower. The only microwave was a shared microwave in the ice room way down the hall. The temperature in the hallway leading to the room was so hot uit was almost unbearable. The pool is extremely tiny. The photo on the listing is clearly taken in a way to make it look bigger. The room was $130 and parking is $22 per night. The quality of this hotel is more aligned with a $60 hotel.

Staff friendly Comfy bed clean large room

great

Pues no hice la reservación y no me quieren devolver la plata

The front desk assistant was very pleasant Nothing

Staff at reception, very unhelpful and not willing to resolve issues!!!

The unwillingness of a few of the front desk staff to assist No room service came to change my beddings or towels, after 2 days i called, 2 came with attitude and half clean it. For a whole 12hrs there was no hot water to bathe and no one informed us.

Staff at reception, very unhelpful and not willing to resolve issues!!!

It was close proximity to the airport. The unwillingness of a few of the front desk staff to assist No room service came to change my beddings or towels, after 2 days i called, 2 came with attitude and half clean it. For a whole 12hrs there was no hot water to bathe and no one informed us.

The front desk assistant was very pleasant Nothing

Pleasant

The pool area smelled bad and the Jacuzzi was dirty and broke

There was no hot water. The staff gave our room to two different guests.

Very good

Liked how close it was to the airport. The staff was extremely friendly and helpful! The bar was great. We enjoyed the hot tub, but it could use some cleaning.

I didn't have hot water for my stay. Nothing

The staff was very friendly and helpful.

The guy at the front desk need to be more polite

Very good

Exceptional

Nice

Very good

Room comfortable Had to pay for breakfast and parking very expensive room already high then to add expensive parking not good

We got their late and the bartender stayed open to feed us and make us drinks. Rooms could use some upgrading, but they were clean. Staff is very friendly.

For the price you’d think that parking is included and breakfast . Breakfast is 18$ PER PERSON PER DAY. Parking is 22$ PER DAY. The shower water was cold. Not even warm . It was ice cold and even after letting it run it didn’t warm up. The air in the room didn’t work. The ice machine on the floor didn’t work. Everything was terrible. I can go on . Wouldn’t recommend this hotel and wouldn’t recommend the are either.

GREAT BREAKFAST

The staff at the resturant were very nice. The food was basic, but good.

AC wasn’t staying cold. No hot water in shower.

Clean room and clean hotel- pet area was clean and cut. AC in room didn’t work well so it constantly stayed at 75. Hot water in shower didn’t work, told they were fixing it though. lights in room flickered when turning on. but everything else was good. The restaurant inside wasn’t the best. A bit overpriced for what you get. pool area needs work-

Did not receive breakfast didn’t have hot water and house keeping didn’t service my rooms Everything poorly maintained site short staffed and no hot water to shower

The hotel No hot water for 2 days Glass in my bathroom Hair all by the coffee pot and on the towels

the disatance from the airport we always stay at sonesta byt this time there was no hot water i had to shower with cold water and the next morning i had to go to a meeting and the water was yo cold i coulnot take a shower

The staff was nice especially the young man during check-in The hot water going out and me and my son had to take cold showers but the hotel did accommodate us

Pleasant

Great SERVICE, very clean

Only issue i had was the drain in the tub was slow. Room was clean and comfortable. Food was good and conveniently.

The person who checked me in had an attitude, then gave me a room with the bathroom with a smell, i did not get my "breakfast included" for my stay. The lady i did tell about the bathroom did move me to another room but when i got back after a long day there was no hot water. Needless to say definitely staying with Sonesta again. Great location, the lobby is nice. Bought breakfast which was good and my waitress was attentive.

A great time and very clean.

Nothing it was dirty Everything behind the bed was used condom papers

Exceptional

Exceptional

They met all of our expectations during our stay

I had to request for the room to be cleaned. I thought I had breakfast included and it wasn't. But the one host given me a free breakfast. Overall the hotel was right by the airport so that's a plus. Breakfast wasn't good.

There should also be free coffee. There should be a Netflix available as well...These are all wishes and I only wish to improve our stay....I stay frequently at this hotel.The price 😀 is what is great about it.

Clean room and nice staff. Helped me get to hotel from airport. Remind customers no smoking in rooms.

This hotel was very conveniently located close to the airport and offered an airport shuttle. The employee at the front desk was incredibly kind and professional. Check in was a breeze. The hotel was a little outdated.

Ok Ok

We Enjoyed our Stay, nice & comfortable.

The hotel staff were very rude both during the check-in and check-out process. During the check-in process no information was provided either about additional charges like parking or hours for breakfast. After my departure, I had a billing issue and called the hotel a few days later and was once again confronted with a very rude front-desk staff. It was a pleasant surprise to interact with a professional and friendly accounting staff. I would not recommend staying at this hotel mainly due to the staff.

It was close to airport and the free shuttle service to and from airport was great

Check process was easy and staff was absolutely incredible dont change that. I even had interaction with the engineering team and they were amazing. The lobby was nice you can tell that it was a focal piece of the hotel. There was little details that need attention. First, the room we started in shower was coming out the wall, they responded immediately and moved us into another room, however that room shower also wont close well. So it looks as if that needs to be addressed or accessed in all the rooms. Rooms were nice but furniture was dated. It seems likes quality furniture so maybe just a good paint job or refurbishment would suffice. And the pool was closed but that wasn't a big deal at that time. We had dinner there in the restaurant again staff was A+. The food was okay. Loved the fries and my daughter liked her chicken fingers. But my burger you can tell was a frozen patties and it topped with fresh tomatoes and lettuces and jalapeños which is good but it made the frozen patty more noticeable and not for the right reasons. My daughter and i also had breakfast there. We purchased the breakfast package with our room so we only had to cover the cost for the drinks. Overall we enjoyed our stay and would visit this hotel again.

Ok

Great stay!

It was for one night only.

Clean room, staff were great

Clean room, great service and convenient location.

Nice staff

Exceptional

Hot tub had a nasty ring around it coffee maker in my room was filthy I only book because it use to b old holiday in plus I was only sup to b charge 138plus50$ deposit they charge me 300 and I never got deposit back so I paid 300 for this cheap dirty room I could have book embassy where I usually book but I wanted hot tub still didn’t get a chance to get in oh and they lied about free breakfast it’s no breakfast I had my kids so we had to leave the property very inconvenient never again hate I ever book I want my deposit back at 300for what The price they lied about breakfast and charge me 300 for one night

Bad

Hot tub had a nasty ring around it coffee maker in my room was filthy I only book because it use to b old holiday in plus I was only sup to b charge 138plus50$ deposit they charge me 300 and I never got deposit back so I paid 300 for this cheap dirty room I could have book embassy where I usually book but I wanted hot tub still didn’t get a chance to get in oh and they lied about free breakfast it’s no breakfast I had my kids so we had to leave the property very inconvenient never again hate I ever book I want my deposit back at 300for what The price they lied about breakfast and charge me 300 for one night

Clean room staff was very rude and not attentive to her job as a clerk she was on her phone texting while I was checking in her focus was not in the client but whatever she had going on didn’t give me any information to help me out with parking or anything else untile I asked for help then her attitude was blunt to the point I had to figure it out on my own I have stayed here many times the staff is always helpful and attentive to you but time I felt uncomfortable and unappreciated for my business I can understand you having personal issues but the client is not responsible for any of your problems customer service is your job so you should make sure the customer understands what is available to him or what he or she needs to assist them while they are there

Very enjoyable overnight stay, very close to the airport with free shuttle

Horrible staff, they must be fired immediately..

.

The room was immaculate. Bed linen was clean and smelled fresh. The staff were very helpful and friendly. We had dinner in the restaurant, delicious entrees, knowledgeable wait staff and very affordable pricing. I have no negatives as this establishment was everything you could hope for and more. I recommend this hotel to anyone planning a visit to Atlanta. Many many thanks.

It is very close to the airport which is plus go short stay. Close to freeways.

Charged for parking after being told my $50 incidental would be be backs so I was misled staff didn’t help with anything very dismissive

Gracias

The Tv kept going out ; the ac wasn't cool. The front desk clerk lied in said there was no bath tubs in the building. I talk to two other guest they both had bath tubs on second floor. They guess next door played music loud all night.

Absolutely filty, huge roach in the bathroom, dirty bed sheets, mold and cigarettes smell. It was disgusting. I couldn't even lay on tje bed to sleep. I didn't sleep all night. Left more tired than arrived after a long day traveling.

Todo muy bien, cerca del aeropuerto, precio accesible, limpieza de calidad, todo muy bien, no hay nada de que quejarse del Hotel solamente que me hicieron un cargo por $22.00 a mi tarjeta de crédito al parecer iba a ser como depósito y no fue así, porque no lo devolvieron a pesar que la habitación se devolvió en buenas condiciones, tal y como la recibí, por lo que es de tener cuidado con este hotel porque te pueden hacer cargos extras sin tu consentimiento. Medianamente recomendable. Hasta este momento no sé como hacer para que se me reintegre ese dinero porque yo pagué a través de Expedia con mi tarjeta de crédito y fue en recepción que solicitaron que registrara mi tarjeta "just in case" pero siendo una persona que visita hoteles constantemente sé perfectamente que la habitación se devuelve tal cual la recibe uno en el check in.

The bar was great

Friendly staff Hot tub down for some of the trip.

Friendly staff Hot tub down for some of the trip.

There wasn't any breakfast.

Great

Everyone was very nice and helpful in every way possible I really enjoyed my visit and I will definitely be back again thanks to the Hyatt Staff and team for great hospitality and customer service!!!!👑🏆🏆🏆🏆🏝️🏝️

Very nice property however no smart TV and adjoining rooms had away too many people arguing loudly that disturbed my sleep. The shuttle driver was extremely personable! Great guy!

Excellent location, friendly staff

the shower curtain was not to the floor so the bathroom flooded each time we showered. we had to request a coffee maker and towels

restaurant was a good place to eat with friendly staff

No comment everything was great

The room was old but clean and comfortable

Great staff and I received the best service

They are amazing. Good with my dogs being there

Exceptional

Was only there for about 8 hours. Leeanua (this is not the correct spelling) was amazing and helpful when I checked in Saturday night. She took the time to give me directions and it was incredibly helpful. She made my stay great. The room was clean, but just a bit out dated. Bed was clean and comfortable. Airport shuttle got us to the airport bright and early Sunday morning. I would stay again. The only other oddity, was the shower curtain rod was angled and the curtain didn’t stay closed on one end.

I will definitely recommend

Yeeeees!!! I enjoyed every minute of my time there food and all!!!

No clean pool no hot tub working. Lots of stinky water.

Hot tub didn’t work and pool was very gross.

Great place to stay the only issue with this last day the pool was not heated or the heater was not working

I was extremely disappointed with my stay at Sonesta in Atlanta. After a long drive from Miami, we arrived excited, but the front desk service was terrible. The woman at the front desk barely acknowledged us—no greeting, no smile. She was mumbling and had such a dismissive, almost angry attitude. All she did was demand my ID with a frown, and she provided zero information—we had to ask about parking, the elevator, and everything else. She didn’t even say hello or goodbye. It was shocking because I was trying to be cheerful, and she just shut me down. While the rest of the staff wasn’t quite as bad, they were also disengaged. To top it off, there was a lack of communication—someone tried to open our door even though we were inside, which was really unsettling. In a hotel, you expect to feel welcome and safe, but I left feeling ignored and unwelcome. I won’t be returning.

The breakfast was good. The room was nice I loved the bathroom. The hot tub wasn’t warm but overall I like the pool and its scenery.

The hotel was overall clean but the pool area was disgusting. We booked here because of the hot tub. It was so dirty when we got in, dirt was floating around. Just disgusting.

Great stay! No complaints at all. Everyone was wonderful.

Overall pretty good only stayed here because of a long layover. My only complaint is I didn’t receive my wake up call.

Whirlpool/Spa is in desperate need of a good cleaning. Pool was nice. Room was clean. Ice machines were down. Only one was actively working. The burger place was extremely overpriced, we did not patronize. Delivery was cheaper. Staff were pleasant.

We checked in late. Staff were excellent in helping us get transportation from off site rental car drop off point to the airport. Not enough time to check out the amenities but the room and property were clean and in good shape.

Disappointing

Very good

Great location to the airport, nice size room and comfy bed The restaurant were out of draft beer, onion rings and Cajun fries, all things we had ordered. The waitresss did not let us know this and we were only aware when substitutes were brought over to us. We were disappointed with no alternative choices offered.

The room was clean and the hotel is conveniently located to the airport, especially with the shuttle. The staff at the reception desk did not seem to want to go out of their way to offer assistance. Overall, it was fine.

This whole hotel needs a facelift, but the sheets were pretty dirty. The staff was friendly and helpful

What Breakfast Bar

The over priced parking, the room phone that didn't work and a very indifferent reception from the front deck did not indear us.

I love the room service. I love the staff. The staff was for real friendly and nice

It wasn’t what I expected not in a good way Too crowded, was not able to use amenities and rooms weren’t that clean at all

I love the room service. I love the staff. The staff was for real friendly and nice

It was in a nice location, felt safe as you ahve to use room key even to get the door to the elevator to close. Very hot when got off elevator on the 6th floor for some reason, bed very hard, no bath tub, very cheap toilet paper (thin), towels were tiny, no eroganic chair as was promised. Staff stopped replying to my messages as soon as we checked in.

Too crowded, was not able to use amenities and rooms weren’t that clean at all

It was in a nice location, felt safe as you ahve to use room key even to get the door to the elevator to close. Very hot when got off elevator on the 6th floor for some reason, bed very hard, no bath tub, very cheap toilet paper (thin), towels were tiny, no eroganic chair as was promised. Staff stopped replying to my messages as soon as we checked in.

Front desk guy was helpful in checking in

I did not like that room service did not come to clean my room during my stay. I was only provided a plastic bag with towels and wash cloths that were left outside on the door handle.

The room was very old. The furniture in the room was stained. There was no blackout curtains so always light in the room which was not good especially at night. The beds were comfortable and it was quiet at night. Overall an okay stay.

We were told they oversold the rooms. We needed and booked double room. Gave us a single bed and a cot. Delivered the cot with only a sheet for a blanket. Asked them for a blanket and they never came back. There are much better hotels to stay at around the Atlanta Airport.

Staff was nice

The staff were very nice and helpful The 4th floor didn’t have ice so I had to keep going to the 1st floor

Exceptional

The 4th floor didn’t have ice so I had to keep going to the 1st floor

A typical hotel near by an airport. staff dont care because everyone comes and goes by hundreds everyday.

The rooms are quite dated but comfortable and spacious

.

This hotel didn't provide breakfast for free for us, for my understanding.

Staff was friendly. Room was clean. Caught a flight out of ATL so this was an overnight stay only.

My room was super clean and the bed was very comfortable

The male shuttle driver was SO NICE! He really made our shuttle experience enjoyable! Thank you!

Staff was friendly and gave me all the information I needed. Very safe and secure

Nice hotel, the lady in the front desk was very helpful and friendly. I just didn’t like the parking charge of $22 and the breakfast not being free to guest. But overall, great hotel.

Breakfast was at a restaurant attached to the hotel.

Was doing a lot of construction

Booked this room because of its proximity to the Atlanta Airport as I had a 6 am flight and was very pleasantly surprised. It's a lovely hotel with a very nice restaurant and bar and several other amenities. We had a wonderful meal and our room was spacious and very clean. I will stay here again when I'm flying out of Atlanta.

Front desk staff was professional and engaging. They were knowledgeable answering my questions and informative. My room was clean and well appointed.

The breakfast was trash and taste like microwave food and no flavor what so ever Didn't like the pool was nasty looking the jacuzzi was dirty and wasnt hot

Exceptional

I had a great stay. I would stay at this hotel again.

Excellent

The room was clean and the beds were very comfortable.

The connected restaurant did not serve quality food. It was rather gross actually.

Great location close to the airport! The airport shuttle runs consistently so no matter when you need to get to the airport you can plan for every half hour.

Over all stay was great , would stay there again on next trip

Breakfast and bar was good. Surrounding areas were easy to get to and lots of thinks to do close by.

N/A

Yea

Great location

Smooth check-in and very clean rooms. Thank you.

N/a

Pool was cold

Location to ATL. The staff on duty on March 17/18, 2026 was unfriendly and demeaning. After refusing to acknowledge the erroneous confirmation I received on the Booking.com website, the staff refused to honor the Booking.com price, and instead tried to extort me for double the rate. This all happened after midnight, following a missed connection from a transcontinental flight due to a late arrival. My wife and I were tired from the long flight and delay at the airport, and the staff tried to take advantage of this. This was a terrible experience.

Over all it was a great stay with the help of a beautiful staff member that checked me in and out. I forgot her name but pleasant.

I was staying over night to catch a connecting flight. I found the room very clean, staff friendly and kind, the restaurant was great with very kind staff.

Everyone was super friendly and nothing was too much trouble.

Good

This was a decent hotel. The staff was very welcoming. The room was comfortable.

There were holes everywhere. I don't know if they're remodeling, but the hotel looks like it was falling apart.

Little things were off. The desk clerk wasn’t friendly on check in, and was on a personal call when we checked out. In an empty bar, the bartender was on her phone much of the time. The entry doors to the hotel from the parking lot were blocked off which meant we had to drag luggage around to the front of the hotel. The shower faucet couldn’t be adjusted to hot because the shampoo dispenser was installed in the way. The television channels didn’t include the Master’s golf tournament. All small things.

Nice

The hallways in the hotel building needs to be cleaner.

non existing fare was charge for $22. No notifications.

I needed a room for one night between flights. The location was perfect and accommodations met my expectations. The shuttle to and from the airport was great!

My family loved the burger place and the breakfast the food was fairly priced and delicious! My kids went swimming all 5 days we were there they loved the pool and hot tub. My kids made friends while at the pool as well we really enjoyed our visit! There were a few stains on her sheets! We were never offered new towels!

Everything

We planned on going to the hotel, check in , taking our showers & getting ready to go to tye Hawks game but, when tye shadow bus pulls up to the hotel we saw fire trucks & polices ..apparently 1 of the hotel rooms caught on fire, instead of management outside to have an employee let us know what we had to do..we were stuck outside along with another hotel guests just standing clueless.after 30 mins 1 employee suggested that we go to another hotel because it was so much smoke throughout the hotel..so we had to take Uber a hour away to pick up our rental , fund another hotel , we were a hour late getting to our event

Close No vending machines only 1 restaurant

The hot tub water was COLD and the pool water was WARM…. The airport shuttle service on hotels.com said it started at 4am but they have made a “new” sign on the front desk saying it is 430am. We had to order a $20 UBER (to drive 5 min) because of the 30 min unknown change. I was not expecting that surprise extra expense. This is the reason I picked this hotel over others in the area. The onsite burger place also said they were open till 11pm, 830pm and they were closed….what looked like for hours already. Again this was yet another surprise expense to get food delivered. This is also why I picked this hotel over Others. The employees were very nice, would I stay here again? Maybe….i would make sure to get dinner before getting dropped off and plan my flight times accordingly to their shuttle service.

One of the rooms on a different floor in the Hotel caught on fire, was unable to get my belongings to get dressed for my next scheduled event on time to make it, causing me to unfortunately miss my event.

Very mixed review of this hotel. Let me start with the positives. Staff was amazing. It was very clean and well taken care of. The pool was very warm which was perfect. Could not rate hot tub as it was not working. Room darkening curtains worked wonders and the bed was very comfortable. Loved that a microwave was available on the floor. Now the negatives. Very dated bathroom and lights in the bathroom and entrance. The lights flickered like an old gas station bathroom when turning on, so anyone with photo sensitivity be careful. My shower was an open air shower (no not a wheelchair accessible as it would not fit through the doorway) and the water was warm at best. So not the most pleasant shower experience as I was freezing. Restaurant on site had a very limited menu and no mention of this was anywhere. Guess it was in the middle of a remodel. Also think $22 a night to park is insanity. Overall a decent place for a night or 2 but I was there for 5 and likely would not return unless there are other bathroom options available and the parking is decreased.

Everything was excellent

Professional Staff and Clean Room.

Clean room, helpful staff

Spotless room, professional staff.

The room was clean, pool and hot tub were nice, front desk staff was incredibly rude, parking was a nightmare and costs $25 per night

Clean and spacious room with very friendly staff. Only a bit dated.

This hotel room was so nasty. Rust in the shower, no water pressure, very dirty. Staff was nice though

Staff was very friendly enjoyed my stay. So warm and welcoming.

So loud, can hear everything. Poor insulation, acoustics awful. Very very noisey.

The room was clean, staff were kind and attentive, food was good, gym had everything I needed for cardio and strength training and the shuttle was great

Staff

The staff was helpful especially when our flight was canceled. They were very accommodating and courteous

To make matters worse, the staff offered no assistance or guidance on where we could find food nearby and showed little concern about the situation. The following morning, the breakfast was very disappointing and not worth the price we were charged. Overall, the experience did not meet basic expectations for service or hospitality. I would not return to this hotel and would not recommend it to others.

I’m rating them one star because I booked them and then called them to make sure my room was held. They let the room go and at 130 am I had to call around for another hotel and uber over there. They were not helpful.

Expeditious and courteous check-in after canceled flights. Room was clean and comfortable

good sized room

Comfortable, quiet, convenient

Overall good.

The room and staff were good. The food in the bar attached to the hotel was not good. Everything was cold

Great staff.

Hotel was clean but very out dated. Staff was nice and accommodating

The hotel was overbooked and staff wouldn't help me find alternative accommodations or return my money. I'll avoid Sonesta like the plague haunts its hallways.

It had this cool double use bathroom door. If you open it to enter the bathroom it will then move to serve as a door for just the toilet area giving privacy so the other areas of the bathroom can be used.

Room smelled very strongly of cigarettes. Shuttle pick up was not reliable.

Convenient

Was picked up by airport shuttle with bus full of homeless people. Arrived at hotel lobby only to see prostitutes coming in and out of hotel. Arrive at front desk to find out they gave away my booking and had no more rooms. Horrible establishment

Everything was great. The hotel is in good shape and well looked after. We had a good dinner at the restaurant and a good sleep.

Great room

Checkin was easy. Room was clean and quiet. Pool and spa area were very enjoyable. No complaints! A++

Shower was great! Loved the large, walk in feature. Great temp control and pressure. Clean room. Friendly staff. The food was good at the restaurant.

I would definitely be staying again !

THE ROOM DIDN'T FEEL CLEAN AND THEIR WERE ANTS OR SMALL BUGS ON THE DESK. FOR THE COST THEY DONT OFFER BREAKFAST.

We were on the floor that they were renovating and it was not ideal. I can see why they wanted to renovate the floor as it most certainly needed an upgrade. The paint was peeling off the door frames. The box the bed was on was not in good shape and the carpets needed an extremely good cleaning

Charged for a breakfast buffet when really it was made to order and we only received a $12 credit when most items on the menu were over that amount. Hotel was also rude about it.

Everything was fine. Friendly staff, clean throughout the hotel lobby and room. Close to the ATL airport. We opted to stay an extra night.

Server at restaurant managed to get everything wrong multiple times. Hottub was not working properly some of our stay. We frequented the pool area and there were rarely any towels. Staff seemed consistently annoyed when asked for towels or would leave you waiting soaking wet in your bathing suit for a long line of people checking in. Stains on bedding giving a very unclean feel.

Hotel need a few updates kind of old and outdated

Comfortable room and liked that there was a fridge

There were not enough towels or bath clothes for the number of registered guests. The pool is small and only had 4 chairs in the whole area. Our bed sheets had something stuck to them. I will not stay here again.

I loved the room, the view, and the hot tub! It was a good experience! I would definitely stay here again.

Very quiet place, and clean.

Staff where all amazing

The overall state was fantastic. The hotel itself was busy, but the restaurant was steady, and the staff was prepared. The food was surprisingly good. If I had one thing to complain about, it’s the handicap accessible room I was assigned with. It may be because I booked a third-party site but the room was just a little less desirable. Overall, it was still a great stay.

The room was wasn’t clean, dirt in the corners of the bathroom, missing fixtures, no hot water and low water pressures customer service was pretty high brow

Nice clean spacious room, friendly staff

Clean room

Very clean and made up

Very quiet place

Tub and pool. Restaurant was great as well. Zero complaints. Check in process was smooth too!

Great

Rm 514 coffee maker has bad lid. You must hold shut by hand in order to make coffee, otherwise will not work, must have a bad lock. Should be replaced ASAP

The worst hotel ever customer services is awful the room was filthy I would not let my Dog stay there

Clean, nice rooms. The pool being open later and the on site resturant were nice. Staff at the front desk could be a bit more welcoming and helpful.

It took a long time for the water to get hot in both the shower and sink.

The staff is excellent and extremely helpful. Room is very comfortable.

The staff member that was working in the morning wasn’t very hospitable or nice. She was a little dismissive which didn’t feel good going in there.

Very nice hotel, airport shuttle, and experience. The attached restaurant was also very good, and open late which is great when you arrive in the evening.

No heat in the hallways or lobby. Common areas were very cold. Marijuana smokers down the hall… Thin walls. I had low expectations and they were met. I will say though, front desk and van driver were nice fellows…

Was a comfortable stay for two days

No complaints good va

I loved the lobby heaters and snack bar! Staff was great! Friendly and helpful.

Room and bathroom

Decent nice staff rooms a little outdated.

Staff was very courteous

Bathroom paper peeling, staff could not print a receipt at front desk. Shuttle late (not every half hour as stars), No mayo in the restaurant for burger and fries and other basics not met… staff does not care… who pays their salaries..? The guests… in need of serious leadership and service training…

Privacy

Exceptionally rude staff

Courteous staff, nice room and restaurant on site…

Great staff

Clean and comfortable

Great shuttle service and friendly restaurant staff!

Clean room polite staff pool was beautiful and clean

Location pretty convenient. Nice room and cordial staff. Plus, a restaurant is close to the hotel.

Great room & service

Very impressed with the room and the hotel itself. This location definitely exceeded my expectations by far. I’d never heard of this place before but it’s now my top hotel that I’ll be looking for when booking any future trips. I loved it here.

Room smelled like someone had just smoked weed inside. The whole building did.

Great to have a restaurant and pool and hot tub especially when there is a winter storm. The room need to be looked after as our toilet was broken( keeps on flowing) and faucet keeps on running even after shutting it.

Location!

Front desk staff was friendly for the most part. Could definitely tell they didn’t want to be at work. Housekeeping staff was very friendly and helpful. Pool and gym was nice. Room was decent for the price. The major issue was lack of security and parking. Multiple cars were broken into during our stay. We couldn’t get comfortable due to the fear of our vehicles being broken into. Gate was pointless because anyone could drive and walk through. Even the police said that security was awful because the company basically only worked when they want to. Front desk really didn’t seem bothered by the vandalism. It’s like they knew it would happen and was used to it. I would only stay if you aren’t driving. Do NOT leave your vehicle there!!

It was an amazing stay.

Great as always , thanks for for the wonderful customer service. The shuttle driver was great

Nice check in, good room

Yes was clean just wish I could have gotten my sheets changed out each morning. After I asked twice to get them changed

Clean room

.

Very nice and clean room and sweet staff

We were charged a $50 fee we didn’t know. For the final price we would have stayed at the airport hotel. Also, the hotel restaurant hours, were different than posted on the website.

First time and it was wonderful. Very clean

A little dated but worth the money.

Beautiful. Comfy. Friendly

Okay

The room was OK, but the carpet was dirty and there was major construction going on at the hotel which definitely wasn’t shared ahead of time. The bar is nice. The food is overpriced. The free shuttle to the airport was big plus..

This place wasn’t somewhere I would stay again. The bathroom Sink water was to low and no microwave was in the room. They Vanished the elevator while guess was using it. The chemical s was overwhelming. I want stay there again.

Yes

The room had a smell to it. It just didn’t feel clean.

Clean room and friendly staff. Very comfortable with great amenities for the value. Highly recommend to anyone.

The carpet in the room was full of water and smelled very bad.

My car was vandalised while i parked at this hotel. Hotel refused to help to take any responsibility. Hotel charges parking and provides no security for cars. Never staying again.

The only reason we chose this hotel was for the Hot tub.. we called and confirmed that they actually had a hot tub before booking. And that it was working. We got there and was told it was working. We checked in to find that it was not. I called eight hotels that advertised hot tub as an amenity on Expedia before finding this hotel, which actually did have a hot tub… It just didn’t work. Expedia frequently allows hotels to advertise amenities that they don’t have and never have had.

Staff not friendly and/ot helpful

The future is old not well taken care of

Staff was great. Its the rooms themselves. The carpet outdated. The shower outdated. The heating system when it came on sounded like the start of a 747 taking off. The microwave on the 3rd floor was extremely damaged and still in service. I had to go to another floor to warm up food

As I checked in the hotel, received key to room 524 and tried to access room with no luck (key didn’t work). A maintenance guy was in our room at the time saying he had to fix the tub faucet (strange). Received call from front desk we need to move into another room due to upstairs leakage. The bathroom floors full of water which came into the hallway and room where our luggage and things were. We had to repack our things and move into another room 519. Getting ready to enjoy the rest of the evening ( we thought), the sink faucet had low water pressure and the shower water was brown so we couldn’t take a shower. By this time my headache was hurting and very upset how things quickly changed. Went back downstairs to let the desk person know what was going on and she apologized and that the manager will be on duty the next day. During check out I discussed wha took place and notations were previously added on the day of displacement. She told me that she will request for me to get a total refund due to the inconvenience. I’m requesting a total refund.

Very nice !

Our first room smelled like smoke- there happened to be lots of smokers staying in the Non-smoking hotel. There was almost no food available at the hotel “store”- cereal but no milk. And the beer at the restaurant wasn’t really worth ordering, honestly. It doesn’t seem like it would be all that difficult to step it up a notch. But it is close to the airport and the pool was nice and warm.

This hotel is run down. And there are weird smells. This place needs some work. They also need to add better noise proofing being located so close to the airport.

I was pleasantly pleased with my whole experience. I have stayed in a Sonesta before while visiing my children and the experience was NOT good! I thought I would experience much of the same on this trip. To my surprise, it was a diffrent Sonesta and the whole experience was great! When traveling to ATL in the future, this is he place I will look to stay, keep them on your list. Nancy Jones

The staff were amazing. We stayed for one night and went to South Korea for 2 weeks and came back to stay. They remembered us and what we ordered. The shuttle to the airport was easy and the drivers were very amazing. Rooms were clean and the hot tub/ pool area was as well. Will definitely stay again next time I'm in GA. :)

Room was ok

Yes

Great stay for an early morning flight.

Very clean…..quite place to stay.

Very nice and convenient with long term parking and shuttle. Good option for air travel.

Clean but cdn use some updating in bathrooms, restaurant food was good

The telephone didn't work so I couldn't call in to the front desk for a wake up call. And the bathroom needs a little bit of work overall was fine it was they're only there one night but they need to spend some money on this place

The staff, as always, was great. I had an issue with my card for incidentals and they allowed me to check into the room still. It was late, I had spent hours traveling after work. I was tired and upset about my card issue. The front desk guy was so nice.

I slept very well. Nice bed all good.

It was clean and the stay was good.. Would definitely book again

We called the front desk as we had warm water and no hot water for showers at all. We called them several times, maintenance came to the room checked something, said they would come back and never returned. After long travels very disappointed.

Property was all around pretty good

"He sido cliente frecuente de los Hoteles Sonesta, aunque hacía tiempo desde mi última visita. En esta ocasión, noté que las instalaciones muestran el paso del tiempo. Específicamente, creo que es necesario mejorar la limpieza de las alfombras en las áreas comunes y actualizar los televisores a Smart TV, algo estándar hoy en día. Por otro lado, un gran aplauso por ofrecer cargadores para vehículos eléctricos (EV), es un excelente servicio."

The lady at the front desk was rude and very disrespectful. When I inquired about early check in, she was very disrespectful. Then later I asked for an extra coffee cup, she said she didn’t have any and I needed to go ask at the restaurant. She shouldn’t be in hospitality industry with her attitude.

Wonderful quick stay

Poor

Front desk staff was rude to me from the moment I stepped in front of her before I can mutter a word. Nice to everyone before and after me. Especially rude the second time I spoke with her. Booked here because the last flight out ATL to EWR was oversold. A lot of others experiencing the same thing… I get to my first room there are bugs crawling on the pillow. Mind you, by the time I check in it is well after 12am. Exhausted is an understatement at this point so having to deal with bugs… I go back down and tell her the issue. She basically is flabbergasted like she could not believe bugs existed in this dirty hotel. Next room I was given smelled like someone had been hotboxing cigarettes. By this point I had to just call it a night and catch my quick Zz’s. Morning comes, and front desk lady is still especially rude to me however; pleasant to everyone else. If you have to stay in a budget hotel next to the airport, maybe pick Hyatt or somewhere else just not Sonesta South.

Burger restaurant food was really good , slow inattentive servers. Room was okay a little dated but clean, shower did not get too hot just warm . Staff pleasant, the pool has entirely too much chlorine we could not enjoy the pool or hot tub.

Great staff, good restaurant, clean room

Everything is very clean, beds are comfortable and good food! Recommend

Awful. They double charged me.

Buena atención., Un ambiente tranquilo

This property does not communicate with Expedia well. We made a online reservation and paid for the Room and received the confirmation number, however, upon arriving to the property, they said all rooms were sold out and couldn’t help us. Too bad thanks

Exactly as expected

The shuttle is not fully reliable as I waited over 45min in the cold before calling my friend to come pick me up.

Everything is so convenient except tge shuttle bus is bit hard to be seen.

My mother stayed at your hotel during the difficult time of my sister’s passing. From check-in to check-out, she was treated rudely, which added unnecessary stress during an already painful period.

Receptionist was very passive aggressive and seemed to have no patience with new travelers.

The listing says to the airport. They wouldn’t take us to the international terminal. There was marijuana use on the floor.

Loved the room! Nice bed and huge tv!!

All was great

Room clean and comfortable

Unpleasant odours throughout building.

Good Services!

And eight window hissed as wind blew.conditions qerw not favorable.Also on website they list breakfast as if it's included! ! Paid 63.27 for breakfast .if it was portion and quality there no problem.You need tk review pricing on cranberry juice $5 for 6oz. Wine glass of juice,come on. 2eggs for $5 money money money on a deplorable property.a name change from holiday in express but no improvements or upgraded amenities is robbing all consumers.tuen the heat lamps on in the lobby that are there.put a blower on gireplace mantle to move heat around the area).This is NOT hospitality!!!!! I felt like an inconvenience and was paying.The young man who checked me on was amazing,friendly and courteous. Am i wrong to want the basics that i get from other brands,NO......A resonable expectations of room worth sleeping in without plumbing issues.or being taken advantage of with over priced food that wasnt cooked by someone who cared.flashed cooked omelete immediately burn/scorched half flip and meat flipped and plated.Give meal worth it.i work hard and eat out often. Look at your menu then just go eat within 2 miles and compare menu ,price and portion.We stayed next door2 months back and came in for lunch (great) their breakfast is i

Only stayed 12 hrs so didnt really get to see the hotel. But it was clean, staff were attentive and clise priximity to airport was perfect

My check-in was wonderful. Staff was friendly, professional, proficient and informative. My checkout was horrible. The front desk person claimed to be unaware that I prepaid for late checkout and parking. My keycard was deactivated while I was out of the room and the staff person was unfriendly and cold when I asked to have it reactivated. She asked me several times if I paid for late checkout instead of just checking the account. I asked her if she saw it noted on my account and she didn’t respond, just reactivated the card with an attitude. Then when I was checking out she asked me if I paid for parking because she wanted to make sure it was on my bill. For those specific reasons I will never choose to stay at Somesta again when I return to Atlanta.

Room was clean and the staff were nice. One minor issue though, one of the lights was flickering.

I haven't stayed at a Sonesta in quite some time, but I plan to make this one a frequent stop when i visit the Atlanta area. Keep it up yall.

Property is very dated and the heat wasn't working properly. The door frames are rusty and there was a pubic hair on one of the towels. Shower pressure was great and water was hot but I wont be returning.

Found out, breakfast isn’t inclusive when the advert said otherwise

The lady checking me in, was very pleasant and helpful

Clean and comfortable

The staff was professional and helpful. The room was basic with comfortable pillows. The location was very close to the airport and rooms were almost soundproof being so close to the airport.

Price of $80/night was right for what I got. Clean room, but very old property- zero upgraded features. I have stayed at MUCH NICER Sonestas before, so I thought I was getting the deal of a lifetime with that price. Front Desk Clerk, Mohammed, was great. Shuttle service early/late night was convenient and Quinten was an excellent employee. If it wasn’t for those two guys I would have rated lower.

The hotel's lobby and guest areas seem to be clean and well furnished. However, the room that I had even though it was clean, it needed some renovations. That is, the iron door jamb was rusting, the bathroom wallpaper was beginning to peel off, and the mattress cover on one of the beds was ragged and hanging out from the top covers. The repair of these items would bring my stay into a higher level.

The staff was great. We got down to the pool & hot tub late and they were out of towels. The room was comfy. We enjoyed the accommodations

The hotel was nice, the check-in was not. It started at the airport, I called to see how did the shuttle worked and they cut me off and let me waiting for more than 20 min on the line. I ended up figuring it out on my own. At the hotel there were two employees at the front desk, only one was doing the check in and there was a big line. The person was clearly overwhelmed and was cutting corners to a point that had attitude toward the guest.

The Sonesta Hotel is beautiful clean and they have a restaurant inside the hotel so you don’t have to leave once you get situated. The room with the king bed was quite spacious with a large TV and a big comfy cozy bed. The only drawback if you like it dark and quiet is you’re right by the airport and the planes are leaving every few minutes and you can hear them. It doesn’t seem to bother me because you kind of get used to the sound of them, but for some that might be offputting. The room has a small fridge And a coffee machine with a tea option for mornings. I love white bedding because I can tell real quick if it’s clean or not, and it was super clean room bed and bathroom. Check-in was fast and friendly, and I went straight up to my room even though The restaurant had very nice options of burgers and even a warm brownie with a scoop of ice cream. I definitely hope to remember this hotel for my next traveling adventure.

Great service, convenient to airport. Nice bar and restaurant.

The state of this property is terrible. The lobby is the only thing nice. The room is not only outdated but full of mold. The sheet were not clean, even the curtains were dirty. The first room we were in sink clog after i washed my hands in wouldn’t drain. They moved us to a room across the hall but it was filthy too.

Clean room, friendly staff.

Room was clean. Front desk agent was friendly and helpful. Shuttle from and to airport was very much appreciated.

It was very dated, bed was itchy but I didn't see any bedbugs. Maybe the laundry soap?

Quick and friendly check in. Clean and spacious room.

Great value, clean room, friendly check in staff. Its not luxury but was perfectly adequate. I appreciated the sterile wipe with the tv remote. Never seen that before.

No rooms available at check in.

Friendly greeting and clean room.

Great benefit to have

Great location, great food and drinks on property. Nice cleaned updated room.

Ghetto.

Easy to check in, safe and parking was close and easy to access!

Very claen & quiet

There was poop in my toilet upon arrival

Great hotel!

The room was clean and just what I needed. The airport shuttle was convenient and being able to pay to leave my car parked at the hotel was so helpful. Quinton, my shuttle driver on the way back, was friendly and entertaining :) Mohammad at the front desk was helpful and welcoming.

Courteous housekeeping staff.

Staff was polite. Could have used additional staff at the counter due to a very long line of customers that missed or had delayed flights.

Good

Clean room and friendly staff.

Staff super friendly

No complimentary coffee Had to request for trash to be removed every day during the stay

Staff was great and location was perfect!

Hotel needs some updating but the overall stay was fine

First they got my dates wrong so therefore I had to change my plans completely because I couldn’t get a refund and I had insurance protection. So I didn’t understand what the protection was for. Next I go to check in and was told I had to pay another 50 dollars for a security deposit, which was never told to me when I booked. Getting past that I get in my room and there’s no microwave. The bathroom door handle was broken so I tried to go and wind down in Jacuzzi area no towels, so I had to use the towels from my hotel room after getting out of Jacuzzi. I went to the front desk to ask for more towers and unfortunately, there was no more towels so at this point I was over the whole hotel. I would never stay here again. I use Expedia all the time and this was the first time that I had this type of experience

Great

Yes

Everything

Good

Awful place

The front desk staff was extremely helpful and accommodating.

The room was excellent except the bathroom the tub the water didn’t drain fast enough and no air fan for the use of the bathroom there was no bag for disposing the toilet paper plus no shampoo. The water was coming up of the sink when washing our hands. Room 600

Friendly staff

Other than the staff enrolling me into the rewards program without my permission, the stay was nice and peaceful. The rooms were clean. The restaurant service was great. I enjoyed my stay.

Uber to the property was fast . Cost 40.00 room very clean. Front desk employees very nice and friendly. Will definitely stay here again.

Noise from the takeoffs and landings is overwhelming. You'll be challenged to get a good night's sleep here. Otherwise, it's not a bad property.

Hotel did not show that we paid for reservation on Hotels.com and charged us directly again in order to do the check in. We called Hotels.com because we did prepay and they couldn’t figure it out with hotel. So now we paid twice - one to Hotels.com and again to hotel.

Staff was good room was nice but hot water barely worked and the bed was very sloppy made.

Yes

Amazing

Clean, and very nice hotel

Bugs

Welcoming and staff smiled a lot. It felt warm and inviting

The hotel’s checkout time is 11:00 AM. I utilized the hotel shuttle to return to my room at approximately 10:20 AM, intending to gather my belongings and check out. To my shock, I found that the room had been completely serviced and my personal items were being removed. I was only lucky enough to arrive when I did, or my stuff—including clothing, essential medication, and food—would have been lost. The room server, seeing my remaining items, had clearly made the assumption that I had already checked out. When I followed up with the manager, she apologized, but her explanation was genuinely alarming: she stated that staff sometimes categorize items, even luggage, left in the room as trash, which is why they were clearing my belongings. My concern is pointed directly at the chain hotel's training and SOP. How is it possible that your staff are authorized, or feel compelled, to declare a paying guest's property as garbage and clear the room before the official checkout time? This protocol introduces a massive and unnecessary security risk for your guests. I expect the hotel to immediately address and revise the training that allows staff to make such an assumption and disregard the clear 11:00 AM checkout time. I don't want anyone got punished, but alarmed with this situation.

The carpet in the room needed to be cleaned. Parking was expensive.

Excellent

My heater went out in my room and it took them less than Three minutes to come to my room to check it out and move me to another room…..Fast and Friendly staff!

Airport shuttle was a breeze and the drivers provided great information. Staff was all friendly and rooms appeared to be clean.

The check in and out process was smooth. The staff at the front desk were very polite. I had a 6 night stay so the microwave was sort of important to me only to find out that it doesn’t work. It may seem small but I couldn’t understand why a hotel couldn’t ensure they had a microwave in good condition for their guest. I had family that were staying on another floor and they had the same issue . It would literally take 14mins to warm up a plate of food. Other than that, you have to request cleaning daily if you want it . One lady seemed irritated that I asked her and told me to just put and leave all of my garbage in the hallway even after I told her I would throw it away in her cart for her. The bathrooms were not in the best shape. The towel hanger was broken, there was mold above the shower head. Everything else was ok.

Great website

Was nice.

clean, convenient location, helpful staff- all the things you would need for a stay close to the airport

Yes and yes

Good room and location near airport. Parking a bit confusing but fine once you know where to go.

The room was clean, the staff could be friendlier, my check in staff was not happy and seemed annoyed when I was checking in...it would be nice to have some coffee creamer or sugar with the coffee maker in the room. A microwave would be nice too since there was a fridge provided. Other than that, it was a decent stay. Very close to the airport and the shuttle staff were very kind and took care of us there and back!

Staff were very kind and efficient

One night stay. Receptionist was a bit curt during check-in. Room smelled of smoke. Room and common areas appeared dated, uninviting, and in need of a make-over. Receptionist was supposed to give us vouchers for breakfast at check-in, but failed to do so; I had to fix that at breakfast the next morning. Will look elsewhere for accommodations next time.

The room was very clean and comfortable. The icing on the cake was the shuttle to the airport.

The king room was large, the bed was very comfortably and tub was long so i could lay full out since i love a bath

Staff was very friendly and helpful. Rooms were very clean. Hot tub and pool were well kept. Parking was convenient and safe.

Hot tub and pool were great. Service at the hotel was very friendly and helpful. They helped us with any questions as far as what to do and places to see. Room was clean and as I stated staff was so friendly from check-in to checkout. Thank you.

Great staff members

Not good for out of town guests

It was a decent hotel. It seemed clean but loud music kept us up half the night.

Outdated and not clean

Very convenient to airport. The Burger place restaurant was great in the evening the service was wonderful not as great in the morning and breakfast was overpriced. 9.00 for oatmeal is outrageous. But dinner prices are fine and service was great. The shuttle service was good also

Very slow service at front desk/registration. Room was a bit dirty and worn ( chipped paint, dirty walls and corners.)

Check in too late

Everything is good, very clean but the front desk no nice. No good for customer service special if you speak Spanish

This location, according to front desk personnel only cleans your room upon special request. You are told this at check in, but are handed a faded guide with small font which purports to explain this policy. They require 24 hours notice to clean your room!?!?!?

Convenient location and the room was comfortable.

Unbelievable value for money. Check in was perfect - lots of information re hotel shuttle, dining and even information about closest gas station. Rooms were immaculately clean. We had diner at hotel burger restaurant and meal was spot on. The hotel shuttle to airport leaves every 30 mins and is only 10 minutes drive from the airport. We had an early morning flight so it was perfect in every way.

I love the airport shuttle. I stay here wherever I fly from Atlanta. Spacious rooms, quiet, friendly staff

The airport shuttle staff were very friendly and efficient!

Great atmosphere! Super clean and friendly experience with staff.

Yes great loction I will use again

Sheets had blood on it , rooms are really outdated. I should’ve looked at the reviews before booking.

Location could at minimum offer courtesy coffee and tea. The staff were very very nice and the restaurant in the hotel was nice as well but extremely pricey. The daily parking is way too expensive!

Airport dhuttle was convenient

I enjoyed my stay very much. The staff was very professional. The rooms are comfortable. I was happy that the restaurant was open late. One suggestion, it would be nice to have the restaurant open at 6am. So many people have early flights. I did not getbthe opportunity to have breakfast

Nothing was advertised properly. There was no free breakfast, we had to ask for coffee in the room, they came and took our towels but didn’t replace them so we had to ask the staff for towels. There was nowhere to refill a water bottle unless you go to the restaurant and they aren’t always open. The laundry said $3 and it charged me $8 to wash a shirt and not dry. They charge for everything. Nothing is complimentary except the shuttle. The drivers are great but that’s all.

The room was clean and had enough space for our many many bags. There was an airport shuttle but we just had too many bags for it. The staff was wonderful. They were helpful, and accommodating. Made a mistake when booking the rooms so I had to make two separate bookings for each night. They made the transition for it easy and uncomplicated. Having to travel half way across the world with a toddler, a cat, a dog and our entire lives with us they helped make part of our trip a lot less stressful and I will forever be thankful for it.

Great service

Don’t answer phones and have attitude at the desk.

Room was clean. Staff at check in was through. I went to order for something for our room after we checked in. Mind you we had a hard day out in the sun. The lady at the bar. Let me stand where it said wait to be seated for 5 minutes. Then I walked up to the bar. Told her I wanted to order something She walked away and stayed talking to the people at the bar. Horrible service! I left and ordered from another restaurant then came back.

Airport shuttle driver was VERY helpful. Staff were great.

It was noisy all night. The coffeemaker in the room had old water in it.

Clean room

Shuttle was invisible for 30 minutes while waiting for pickup at the airport, but 100% on time leaving the hotel. The hotel attendant was extremely efficient and professional. The room was very clean and well stocked. I will definitely book again.

Loved there was an indoor pool for grandkids and shuttle to airport

The riom was much nicer than I had anticipated for the price . Very comfortable beds! Very quiet and clean.

All good.

Good value for the cost

The room I was given was not the nicest the bathroom had holes in the wall the wallpaper was torn and peeling the light fixtures in the bathroom were uncovered there was rust stains on the sink counter and there were weirdos making noise all day and night outside my door and above me wherever upstairs. I don't feel my stay was horrible but it definitely wasn't nice. The manager gave me dirty rude looks the few times she saw me and was pretty much unpleasant. She automatically judged me and it showed and that is not something I can just dismiss. The staff was ok and respectful. The male front desk clerk I encountered was kind of rude as well. I just feel if you have a customer that's nice just show them the same treatment even if your personal views don't agree. Like do your job! The room is basic level clean meaning not dirty at all just not wow factor. The linens and towels smelled like the kitchen in the restaurant at the hotel wash all of their items with the hotels not a good smell. All in all I know it's not the upscale hotels in the good part of towns but lets make sure these places are held to a higher standard. Do the job you're paid to do.

Safety cleanliness

The room wasn’t as big as I thought it was going to be. But I still enjoy my stay.

Marks on the walls …dirty in most areas

I fly out fo Atlanta and can keep my car here and have a r restaurant here don't had to know where I stay here if I not fly

It was comfortable, quiet, clean. Front desk manager she was very friendly, helpful and always smiling. The only thing was there was thes bugs showing up in the room and i hate bugs especially they was making buzzing sounds and was red and black. When the room was cold i put the heat on but it felt like it was still blowing cold air. Other than that i enjoyed my stay and will return

Would stay agin and recommend to others

Overall good experience

Shuttle driver Quinton was great! Room clean and comfortable beds. Liked meditation/journaling card at bedside. Woman at front desk was very pleasant though I didn’t get her name.

A little noisy from the airport but very nice stay.

The staff here is incredible. They understand most travelers are delayed or working, and are super efficient. Comfortable and convenient stay for in and out of atl Airport