Springhill Suites by Marriott Midtown Cincinnati

I really liked that the toilet and the shower were in two separate rooms. That way while some was showering it didn't stop some else from using the bathroom. The staff was polite and knowledgeable. The breakfast could have been a little better.

I booked the hotel because of its name Marriott. Upon entering, the customer service was poor, and the rooms had ants. I reported this to the staff, and they said, "Yes, we know the whole building has ants." There is no customer service. We asked for tiles and linens, and we had to wait until the next day for linens and come get our tiles ourselves. There is no friendly staff service, which was very disappointing.

Very good

Exceptional

Location

The location was great because it was a short walk to Eden Park and close to downtown Cincinnati. I booked and canceled the first reservation on February 12 and on the same day I booked another reservation adding one day to the original booking. Three months later during my stay the hotel charged my credit card creating pending charges for $1,454 and $265.62 and on another incident my credit card company declined a $563 charge. They could explain these charges adequately. For example, the manager claimed the $1,454 pending charge was because of a cancelled reservation- we cancelled a reservation through booking.com 3 months prior and should not have been the reason for these pending charges. Finally, when I got home from my vacation I noticed a $445.52 payment to the hotel from my cc. I went to the hotel front desk multiple times to get things resolved - I can’t believe the employees are that inept so it may be a system issue and possibly more people are having the same experience. Going to complain to corporate to get this resolved. I already paid Booking.com in full $1,599 for my stay and the only other charges are $90 for parking.

Very good

The rooms are spacious, clean, and quiet. The staff is friendly, welcoming, and respectful. Plus there’s a microwave in the room.

Bad breakfast

We didn’t like the shower room door and that there was not a lock on them. The bed sheet kept pulling off the corners

Exceptional

The staff was extremely welcoming and helpful. The breakfast in the morning was delicious. Many options and the facility was a very clean definitely would visit again.

Passable

Nice, helpful staff with good accomodations and breakfast. Bed mattress was a bit tired and lumpy and could use a replacement.