William Tell Hotel MOD Collection by Sonesta

Just be well prepared

Good

Loud air conditioner, hard to sleep.

Power was out. No warm water for the shower. No AC

Room was okay. Lagged body wash, coffee, and cups

Clean, quiet room. Good location. No fresh coffee in the lobby. Just K-cup coffee. Pool not open.

But the hotel and staff were amazing and my family’s had a great stay.

Great location to fly out of Midway 15-20 min drive and a third the price to stay at hotels down the street from the airport

Every thing was good

It was ok nothing major.

Breakfast was amazing. Weekend buffet for $20 was a 10/10 Staff at the hotel was awesome. They make you feel incredibly welcomed. Overall great stay, will definitely be booking again when I need to stay in the Chicagoland area. Easy to get to, right off i55 and a quick trip to the city.

Booked a 2 queen suite for 1 night. The rooms were very spacious but had very old decor. Could use some upgrades. Especially light. The rooms have dark and earthy tones. The Keurig machine didn't work and the receptionist had quiet unfriendly demeaner when she expressed her inability to do anything. The coffee in the lobby was also not ready. The TV was big and latest but the Netflix app didn't work for some reason. The restaurant didn't have much for vegetarians. With a little bit more care this could be a very good hotel.

The room was clean, the hotel seem outdated but it was fine, nothing special.

Everything was great, i loved the staff.

Unfortunately the pool was under construction and we were not alerted to that prior to on Orbitz or WT’s website. The curtains were pretty filthy and we had a stand up shower that drained incredibly slow. The front desk staff was pleasant and helped with directions however requesting towels it took 2 stops down to the desk and an hour later to get what we needed. I always register for 4 guests and receive 3 towels!

Very nice hotel

The lady that checked me in was very kind and patient

The room. The pool being close.

I like very much. Hotel was quite and clean. I'm very satisfied..

They are working hard to make the property nice but they are not done yet

.

Thank you!

Good, great customer service

The place was clean and the staff were amazing! The only issue I had was with the 5G/Cell Towers on top of the roof…

It was Awesome. The staff supper friendly and professional

At that time it was too late to try to find another place. So I called booking and they tried to manage to give me some compensation for that. What I received was not enough. So I was disappointed for the situation and is forcing me to call the hotels every time to confirm if the amenities are functional.

The location. All of the USP outlet in the room were out of service. We asked for an extra blanket and they were out of extra blanket. They wanted to charge an extra $15 for an hour early check in, and their check in time was 4 PM.

Worst hotel I have ever been to. Tried to check in at 1pm, but they let the people before us stay past 2pm. I had 6 people on my reservation, the booking said it slept 6 people. It didn’t. It slept 4. I had to ask for a roll away bed, which only sleeps 1. We were already down a bed. Extra linens were requested and never gave. I had to check in at 12am, and when I got into the room, the ceiling was falling in and water was running from the ceiling in multiple spots. The lady at the desk was going to do nothing about it and make us leave because we couldn’t stay. I said I needed a room, she gave me keys to a room that was apparently closed for maintenance, and the room keys didn’t work. I went back down, she gave me new keys, and the keys still didn’t work. Then as I’m going back down again, someone comes out of the room she was trying to give us to move into. Worst experience ever. Staff was rude, lazy, and completely unhelpful. Ended up having to drive all the way to northern Michigan through the night because we had nowhere to stay. This hotel should not be allowed to operate.

I'll go back anytime

the atmosphere, location, and staff were amazing and accommodating. Everything was clean and comfortable. The beds were very comfortable and I love that they have breakfast and dinner at the hotel. The fact that the entire bathroom floor can be wet all the way to the commode. No bathroom fan to cool down the bathroom after showering.

Amazing hotel

scheduled for the wrong weekend and didn’t buy the cancellation insurance so i was out of luck

Clean and quiet

We were a bit bummed that breadfast was not included with our reservations. The pool was also no accessible while we were staying there which was also a bummer but everything else was fine.

Great place , clean , and a lot of parking .

Definitely a dated property. Our room had a bad sewer gas smell. The accessible shower was quite hazardous as the floor got very wet outside the shower and the bolts on the seat were pulling away from the wall. Overall, I would not recommend and will not be back.

The hotel room was big enough for our son and us. The pool was under repairs but that is all we needed a room for one night and it did the trick for us.

Clean room; nice staff; good, free and easy parking

I really enjoyed this hotel , I will be back soon .

I think there are a few upgrades going on, but the facility was quiet and we slept wonderfully.

Professional service

😊

Location was good for an easy drive to downtown Chicago. Room was clean. Only thing missing was a bar of soap/body wash.

Clean room

Customer service was top notch , the receptionist was very helpful and knowledgeable. She went above and beyond

Cool

I was hesitant to book here because of some of the reviews and the location and exterior look of the property. But it surpassed all expectations! Great staff, clean, and the bathroom especially was nice with a little bow they leave on the toilet paper and nice big and hot walk in shower with actual bottles of pumpable soap instead of cheap little bars. Plentiful parking too. Loved it!

Calvin at the front desk was extremely friendly and helpful. I appreciate his attention to detail and recommendations.

The hotel was great for me. I was traveling back to Canada from an extended stay in the USA. This hotel is perfect for a very comfortable nights sleep. It's also close to shopping and restaurants.

The hotel

Excellent place to stay

I ALWAYS HAVE AN EXCELLENT STAY WHEN I STAY AT THIS HOTEL. THE STAFF IS ALWAYS POLITE AND ACCOMMODATING. A GREAT PLACE TO STAY.

Easy parking and good location.

yes for parking I did not have Breakfast

good stay spot

When we arrived we were told the pullout couch didn’t work so we could just use the couch which didn’t work for our family of 6. They did make it right by opening up the joining room allowing all of us to fit comfortably. However we were told when we arrived breakfast would be served in the morning as well as when we booked that breakfast was included. When we went to eat breakfast they informed us that breakfast isnt included and we would have to pay for each meal. This is extremely frustrating as when we book a hotel we always look for free breakfast as it is always expensive to stay as a family of 6 so to have to also pay for breakfast isn't something affordable for us. Also the pool is closed so the kids couldn't even enjoy their time. Overall a bad experience and I wouldn't stay there again.

The hotel is very nice, the staff also. However, we had no housekeeping fir 3 days, no bed made up, fresh towels and no coffee restocked in our room. We had to go aak at the desk.

Parking great and we came for a night during wake/funeral!

Nice quiet clean

Suite was large. Shower was wonderful. Staff was lovely. Restaurant and bat wS reasonable and the food was delicious. 10/10 would stay again.

Friendly staff

2nd time visiting will be back

Nice place and staff is awesome. Whenever I have to travel to Chicago for work this is where I stay.

Great quite stay

The staff was very hospitable and courteous especially Calvin and Jermaine It was all good

Loved it, room was very clean, staff was very friendly and the food was excellent. Bed was very comfortable as well,

Nice place to stay

No parking was horrible I had a hard time finding a park. There wasn’t even a handicap park. I didn’t have breakfast

I stayed here many times when it was the Holiday Inn. The lady at the front desk was a little rude. Seems like the property is not as clean and well kept as it used to be.

Staff was very greeting and nice the rooms were clean and looked nice especially for the price.

The fact that the room is so expensive, but breakfast isn’t covered in the cost is crazy. Staff was awesome though

Issues with plumbing. I called to report the issue, a maintenance worker came and said the issue was resolved, it was not upon using the facility later that evening.

Nice room and friendly staff It was noisy until midnight

Very warm staff rooms clean and top class!

The property is very clean with nice amenities in the room. It's in a safe neighborhood with alot of surrounding restaurants, stores and gas stations. The staff was very friendly and knowledgeable of the area. I will be back

N/A

Yes

overall the hotel was clean and staff was super friendly . The pool was closed for remolding so that was a bummer, and at times the elevator and hallways would have this weird smell but the rooms were fine.

Yes, i observed a great variety of alcoholic beverages, they have a restaurant. The food is amazing. The price is discent. Jessica at the restaurant was very pleasant. The food is fresh delicios. Go to google to look at the pic and the menu i posted.

It was very nice and cozy

Place is clean and restaurant is perfect. Dont have to leave. Beer and liquor prices very reasonable. Look forward to stay again.

Well I was hopeful. But I called the front desk to find out where the working ice machine was. She answered the phone and said please hold I'm checking someone in. Waited about 5 min and she got back on said I haven't forgotten about you still checking people in and put me right on hold again. Didn't let me just ask a simple question. I hung up and a gentleman answered and said it was on the fourth floor. We were on the second. We tried the first, second, and third before I called. I don't think it's wrong to want someone to ask what you need before putting you on hold multiple times.

First room had no working fridge. Maintainance and front desk didn't seem to like each other. Moved to second room. Directly over a ballroom with a loud event scheduled until midnight. After a full day on the road, we were too tired to move to a third room. Overall felt like the hotel was trying to make a comeback under a new name and wasn't beingg very successful in doing so.

really

Property is minimally clean. Very gloomy vibe to say the least. Lighting is not as bright as it’s shown in photos. Staff were very polite but semi helpful. Can definitely use a variety of more toiletries & a few modern touches.

The location & everything inside

Clean room

Very good customer service

Everything was good

Clean

I was given the wrong information and was unable to check in or stay as it was not where I was near

Good afternoon I am not currently your pleased with my experience with your hotel, professional or operational manager. I would love to discuss my concerns in which I witness this morning. I am deeply concerned that your operational manager decided to challenge my husband stay at your facility we checked in yesterday evening, and I asked for any policy of procedures concerning my stay at your facility. I wanted to make sure that I was in compliance. Unfortunately, I was in a very important meeting that I had to be taken away from in which my husband was being challenged for being a guest at your facility. He was told by the operational manager that his name was not listed on their own upon booking. When I booked the room I specified that it would be two travelers plus when I checked in, he was with me. Finally, I received one room key and request requested an additional room key for my husband before we both left the counter. Elsa, the operational manager informed my husband to give me a call to add him as a guest. I reached out to my husband and he had me on speaker honoring Elsa operational manager request. This is unacceptable. She told me for my safety that this task has to be performed. As I engage in conversations with Elsa, the operational manager, I asked her how shall I identify myself? She never replied, so I proceeded to tell her my name upon telling her my name I gave her a directive that she requested a verbally communicating that my husband i

Staff was polite, bed was comfortable and I didn't have to mess with the room temperature. Also the food at the onsite restaurant was amazing.

Clean and updated

If you a person coming from out of town please stay here all the rooms are nice!!!!

I was completely satisfied with my stay! Checking in was royal! Calvin is exceptional at his job! We're family now, aka Uncle Reggie! Lol!! Room was up to par! No complaints whatsoever!

The room was clean. The refrigerator didn’t come on but the staff was pleasant.

excellent

Wow. Run, don’t walk, run from this place. They were unreasonably rude, told me that I didn’t deserve the room that I did (I know they had the right reservation because I had spoken to 2 other people from the hotel that day who confirmed my room. Then they told me that they didn’t have any more of those rooms anyway, THEN gave my room to a friend of mine who checked in 15 minutes later. Just a bizarre experience. Everything was closed, the pool, the bar/restaurant, and every room had to get their key card programmed every time they used it. They called it “one and done” like that was some normal thing with keycards. You wanna get ice? Gotta go get your card re-programmed. Need to fun to the car? Better hit the front desk on the way back to reactivate your key. Just crazy. Worst, worst experience of my life at a hotel. You could not pay me to stay there again.

I got a handicap accessible room. It was not handicap accessible. The whole reason I chose the hotel that I chose is because they had a full and they said it may have breakfast available when I got there. It said the pool was closed. This was a vacation for me. So my grandson and I were gonna get in the pool and we were unable to because there was no pool then there was some kind of fire. I have a bunny and I had to try to get out the hotel room because there was a fire next-door. It just was a horrible thing and then there was someone working. You could tell that there was like construction work on the sixth floor because it was constant knocking and banging so I’m very disappointed and I don’t get any rest at all Woke the baby up several times.

Clean room

The staff was wonderful. We booked last minute after our furnace went out. I called ahead to see if they had a crib available as my youngest was already overtired. When we arrived we were checked in quickly, and the crib was in the room ready for us. They turned a stressful night into an easy family staycation.

Customer Service from the night shift and am shift were fantastic great personality and service would stay again.

Nice place, good restaurant.

All was good

Excellent

I reserved the room in my reservation was canceled and I wasn't returned my money.

The staff was very courteous. Calvin, who checked me in was so nice and accommodating. Last year when I stayed here they had coffee available in the lobby, but not this time. Maybe they could provide more than two packages of condiments for the in room keurig. More than two washcloths and towels would have been nice. It took two phone calls to the front desk to obtain more. The pool has been “under construction “ for more than a year. The bed was very comfortable.

The bathroom got flooded when I took a shower. The hand shower wasn’t working. I’ve never seen a walk-in shower that lets water drain into the rest of the bathroom.

Everything great

Fire alarm

It was well maintained

Room was very nice and clean. Staff was very friendly. I was disappointed the holidome was closed for cleaning and that the jacuzzi was removed. I remembered after staying some years back the jacuzzi was the most powerful one I've ever seen in. Still I enjoyed my stay.

We booked a hotel for two reasons. Number one a swimming pool, number two and attached restaurant. When we arrived, the pool was closed for renovations, and the restaurant was out of business. Expedia did not notify us of either situation, and since the reservation was made through a third-party. Holiday Inn refused to refund any money. Although the Expedia rep made an effort to contact the hotel, the ultimate outcome was no refund. Buyer beware, call the property first before you book it. Either that or Expedia has to do a better job.

Our room was clean and spacious- bathroom was phenomenal! No extra blanket

No pool no ice machine on floor lamp did not work dark and dirty looking

Well they offered breakfast for an additional 10$ per day in a restaurant that is permanently closed Room floors were sticky. Food we put in fridge was soaking wet the following day. A/C unit leaked. We were told by front desk staff that first floor rooms were "nasty". Pool has been closed for a long time according to same idiot. Rented a second room for our son and TV didn't work. Told by same idiot that they knew it didn't work. For a Holiday Inn it was a dump

On the positive side, the room was large and clean with a coffee maker and microwave and small refrigerator. The bathroom was large with a good size shower. The service in the bar/restaurant was very good and the food was tasty and served quickly. The “nickel and dime” approach to early check-in left me with an overall bad impression and I will probably not be returning to this hotel. Tired travelers don’t appreciate being extorted for an extra $25 plus $100 credit card hold for incidentals upon check-in. This really tainted my experience.

Great friendly staff.

Check-in was great, the room was nice and spacious. The pool was closed and was notified in advance. Pull out bed was broken and we were given a rollaway bed in its place.

Friendly, helpful staff

But only one thing I didn't like was that I wanted to watch television and there were no channels in Spanish, what happened ???

Niceeeee

Overall it was a decent experience, but i paid for breakfast and there was no breakfast offered on at this site, but I was offered it online before I completed my purchase.

Very, very happy with the accommodations and your staff at the front desk is superb Calvin is a great person

I love the staff. The bathrooms and shower are really nice and I always feel comfortable staying here

I wouldn’t stay here again because for one they charged me for another stay when I already paid my money then going say sorry by bad I will refund you .. without my authorization. Then I had a handicaps sticker n my car and going tell me u know they tow I said why would they tow me when I have my handicaps n my mirror so they was judging me and I didn’t feel comfortable with that ! The bed was comfortable they had free soap n the shower but nothing we n there . Someone tried coming n my room while I was sleep and I had the don’t disturb on the door and still tried come in and it wasn’t even check out ! I must say the location was great tho I really like that and appreciate that part but everything else was just not good I had to block my card from them trying to use it .. Thememeway

Room was great, clean, staff were super kind. Loved the hotel itself. Well maintained. I really enjoyed my stay and would come again

Room was cold

The room was very clean and spotless, Staff was also nice and welcoming!!! I like the overall big walk-in shower as well very clean as well!! Only thing I noticed was the small fridge may need to be replace in the room! It wasn’t getting cold or nor was the knob working to turn the temp up!! Everything else was acceptable!!

Nice and friendly and convenient

It was fine. Pool wasn’t open so that was a bummer. Rooms were just fine. you can hear everything, I heard the elevator open constantly so if that’s annoying ask to not be by the elevator. Staff was nice.

Staff was nice, friendly, and welcoming. The room was clean and comfortable.

Staff friendlyness. They are always accommodating.

Clean room, friendly staff, hospitality was great

Yes very clean, host was very polite.

Front desk was great, housekeeping never vacuumed I was there from the 2-22 and then they changed the late checkout policy the day before my checkout, with an attempt to charge me 25 dollars.

Staff was extreme helpful & kind. People in parking lot were blasting music all night long so it was difficult for us and our 1 year old to sleep. Fine stay for young adults after party vibe but not sleeping family vibe.

The hallway on the 4th floor smelled really bad so I let the front desk know twice and nothing was done. Hotel was loud in the middle of the night with the illegals in the hallway loudly talking and slamming doors. I do not recommend staying there. It's a shame the room was nice just poor conditions outside of the room

Very nice hotel, staff was amazing. Room clean . I loved the bathroom

Good

Yes

the stay was good, very friendly staff and courteous. Overall a good stay, particularly Calvin at the front desk!

Everything was great

The door latch wouldn’t lock. The extended light fixture on left didn’t work and the internet code didn’t work either.

Free parking, bed was good First I was charged for my room with breakfast, one minute later I was told that there was no breakfast due to construction in breakfast hall! Why was I charged for the breakfast? Sorry but this hotel is not clean and needs renevation on many areas. Dog was barking in near room, and soundproofing is not good. Corridor and one elevator did stink of bad smell. Sad but true :(

clean quiet friendly

Rooms keys not working properly

Nice clean room.

Location was excellent. Staff was helpful and room was clean. Hot tub, pool, bar and restaurant were all closed, under renovation and would not be open for up to 4 more months. We have stayed here before and used these amenities. Had NO idea these were closed We made it work but were disappointed.

The room was good and clean

Low water pressure for the toilet it didn’t really flush and the shower water pressure was to high water didn’t go down in the tub paid to get in the pool was told the pool was open but it wasn’t open it was a terrible stay and I hated everything about it it showed walk in shower and I got a motel shower my clothes didn’t wash right in the washer

Staff was very friendly and room was nice and clean

yes

Good

Clean and Calvin at the front desk was such a sweetheart

Great staff

Great

El personal fue muy amable y atento

Amazing

Expected breakfast, but it wasn't free. I thought I would buy but the rates are not cheap either. How difficult it would be for you to provide free breakfast?

Very satisfying! Clean room actually the best hotel in Illinois I been to well return again

The Breakfast and I was supposed to have a jacuzzi and I did not

I was so grateful to the staff for everything they’ve done for me during my stay. It was a short staybut the weather was so bad out there, and there was no way to go I’m with my travels

bed was.comfee

When it says all fees included the deposit needs to be included in that

Excellent

I loved the location and how clean it was. I loved everything!

Very clean somewhat quiet front desk very respectful and nice area is nice. I would recommend staying here. reasonable price.

Would not stay here again!! Carpet was filthy, extremely loud music coming from banquet room until after midnight to our room, very few channels to watch on the low quality tv, small bath towels, gaping around door so lots of noise coming through, no breakfast offered, snack options outrageously priced. Only nice thing was the large shower and bathroom items available to use. Will not be back!!

THis is not an Hotel its worst than a motel, if you are going with family this is not a safe place to stay

Great place

The room was clean. Staff was friendly. Adequate parking

Clean room and hotel. Pool closed until 2026

The room was standard

Clean room, helpful staff

Great

Incredible

Card didn’t work so we had to keep coming to the front desk to reset it

I didn't like the fact that I had to keep going to service desk to reprogram my key card every time I left the room.

Everything great thank you. Staff was excellent

I was impressed with the cleanliness and comfort of the hotel. I enjoyed my stay!

The only good thing about this place is the staff they are super friendly and care about their guests. I feel bad they have to do with the key card issue because thats a major inconvenience for them and for us to have to keep getting a new card everytime you use it.

Did not indicate on website that the pool is closed. Had problem with the key. We had to reset the key every time. Very annoying.

Got woken up in the middle of the night some random persons trying to get into my room .. they gave the same room number to a different person .. woke up scared thinking the worse.

Very clean and felt right at home , friendly staff and would return again

The room and the beds were great. Clean, quiet, perfect temperature, strong hot water pressure, and well lit. We felt like the Hotel was on its last legs(perhaps because of change in ownership or business planning). No operating pool, a closed restaurant within, terribly aged carpeting in the hallways, a pitiful dash and go breakfast selection, and their cable TV selection was little better than local channels.

Pool & Gym we're closed.

Not a great stay at this place.

Worse customer service at check in, paid for the Friday night since we were arriving super early Saturday to assure our room would be available and it was not. Was told by the receptionist “I don’t have any room available, I don’t know what to tell you”. Key needed to be reset after every use. Couldn’t pay me to stay here again.

Yes

good

The management, and housekeeping courteous and responsible employees. I recommend Holiday Inn Countryside, Illinois.

The staff was friendly and the hotel itself was decent, but there seemed to be an issue with their system—maybe it was being updated. We had to get a new room key every single time we returned, which was really inconvenient.

Good

The woman at the reception is very rude. She never listens to us and doesn't care what we want. She was extremely angry and gave us the wrong room three times. It was 12 o'clock at night and we were very sleepy so we stayed quiet and stayed in a funny room where. If you have any self-respect, you definitely wouldn't stay here.

Great office space to work in, with a nice, clean room. However, some parts are being updated.

Hotel and staff were fine

Had a good stay.

The safe was peace and relaxing. The room was clean and the environment was peaceful

Keycards didn’t work. Needed a new keycard every time we unlocked the door.

The keycards were not working, you use once and you have to reactivate it again. On our way to check out, the elevator wasnt working, we have to take the stairs 3 flights down.

Elevators were broken, key cards are one time use, I had to walk up and down the stairs from the fourth floor to get new key cards each time I left my room. The window leaked, it got our clothes, wet.

Bathrooms were nice and spotless. Rooms could have used some freshening up. Only thing we didn't like was that there was a weird smell in the lobby and hallways.

Our room was a 4 Star and very clean. We were very impressed and will definitely stay there again. Rates were also affordable and reasonable. 😄

When we arrived after a long flight my room had roaches; when I alerted the staff they told me they would inspect and eventually said they didn't find any. They put me in another room where there was a hole in the wall seeing the outside by the AC unit. No one's key cards worked so every time any guest came in they had to let you in. My room was never cleaned after a 3 day stay. I requested my money back and was told to wait until the inspector inspected the roach infested room again.

Awesome staff, bedroom had one dead lightbulb. Sheets and room were clean

Clean room and nice staff

Room had used pillowcase in chair up on our arrival but seemed clean. Bed was lumpy and not comfortable, cable sucked like 10 channels all news and sports. RESTERAUNT CLOSED, POOL CLOSED, FITNESS ROOM CLOSED...NOWHERE on their site says that. Don't worry they said by spring it should all be fixed. Also key has to be recoded Everytime you use it and only one key will be given. What a cluster of a mess. Sleep in your car it's comparable since there are zero amenities.If I wouldn't have prepaid we would have left.

Great property, wonderful staff.

Was nice

Very good

I will definitely recommend this hotel for anyone I know coming to the Chicago area.

The room was clean with a nice modern/cozy aesthetic, nearby tons of restaurants and shopping!

Staff were friendly. Card keys had to be replaced several times. Pool out of service. Elevator out of service at times.

very clean

The key cards and the television didn’t work. Had to wait for management to let us in the room

Close to I55. Close to restaurants. Adequate parking. The hotel was clean and the staff was friendly.

The staff was sweet. Made us feel comfortable

There was adequate parking, the room was beautiful, and I loved the doorbell (hearing impaired). I didn't get breakfast as I'm on a diet and my niece told me when she got her breakfast there was nothing I was allowed to get per my diet, basically just pastries. But we enjoyed our stay.

Received early checkin which was great. Requested handicap room and got it. Love the area and room was clean.

Nice that you have free parking

A lot of less fancy hotels offer travelers who are the budget a warm breakfast not just did a roll and such like this so if you add that even if it’s just for just a few dollars not a lot, you know, but families can’t afford to pay $19 a person for a breakfast But other than that the stay here was was great

The place lacked cleanliness. The first night we were there we found a pillow on the kids bed that had blood on the corner of it. The room seemed quite dusty. The curtains had stains on them. The keurig in the room didnt work. The breakfast lacked a lot. There were people in the parking lot smoking weed. I stayed at the hotel next door prior and will be making any other future reservations there now.

The room did not seem very clean. It was spacious but

Staff was incredibly friendly and the room and building were incredible

The pool was closed, the restaurant was closed, the breakfast was trash, but the room was nice

Very nice

Breakfast was mostly packaged food. The restaurant, pool, and fitness area were all closed. The staff was great.

Comfortable

Clean and friendly

Had a nice enough experience, however room was only attended to on the last afternoon of my stay. I was in the room for 4 nights.

Pool was out of service

Room was surface clean had a bad smell

Horrible

Convenient

Staff checking me in was rude, key card did not work. Elevator was dirty. This was a last minute booking and now I remember why I do not typically use holiday inn

There were free ice to grab as well as coffee and other amenities were good. However, the key card was not working on more than one occasions.

Great

A real pleasant stay

Pool was out of order, fitness center-out of order, restaurant closed, breakfast was take and go, reception staff were unfriendly. Not the greatest experience for a three night stay.

Always clean amd friendly staff when I stay here. Parking is very easy and well lit for safety. Very close to a shopping mall to grab anything you may need as well! Highly recommend.

Missed having a pool even though the we were advised that it was under renovation. Missed the on site restaurant. Did not receive an advance notice that it was closed.

Very nice and clean propery stay for two nights, room wasnt cleaned any of the days, the last day I called and requested new towels they never arrived.

Pool and hot tubs closed. It was the only reason this hotel was chosen. The closures were not disclosed on your site and it was non refundable

Hotel was a convenient option to stay near Midway Airport. Room was comfortable & clean. Staff was friendly & welcoming.

It is quiet. The air conditioner was very loud

Pleasant

Did not like that the pool and restaurant was closed during our stay because of maintenance.

My room had ants, in the bed in my stuff. Doors were noisy. Another room we booked the door handle stopped working, AC wouldn’t go down low enough and blinds fell from the wall. The website claims to have breakfast but I wouldn’t consider what they put out to be breakfast. Property was somewhat clean but the outside door was slow to open.

This Holiday Inn Express was up to par. All expectations met or succeeded. Will stay again when in the area. Highly recommend.

Let’s us check in early happy about that

Quiet, simple, comfortable stay

Nice

Meh

Hotel is nice and staff are friendly. Room was clean & a good size.

Ok

Staff was Friendly and helpful during our stay. Key card kept getting unregistered. Found ants both

Clean room, helpful staff, great atmosphere

We booked this hotel for trip to Chicago based on the hotel offering a pool. Of course the pool was out of order for our stay and no refund was offered by the staff. Shameful

Both the restaurant and pool have also been our of service for years, and we had to request a refund for our breakfast upgrade. Rooms are clean and modern, but tired. Carpets show wear, hooks and towel bars are damaged/loose. Overall, a perfectly useable hotel but no longer posh or upscale.

It was amazing for a last minute stay. We had ants in the room so we couldnt leave anything on any counters but the issue was addressed after we told the front desk. Pool was out of service. Would've been nice to take a dip in the pool

The pool and workout room are closed until next yet so this was a huge disappointment

I loved everything about my stay! Only thing I was disappointed in was the pool wasn’t available and that was the main reason I booked with them, I also had a to keep bring up a concern that was going on in my room with 3 different people. However other than that my stay was amazing. I forgot the guy that does the night shift name, but he was super helpful!

Pool and breakfast were not available

I’m only giving it 3 stars because I was looking forward to swim on my last day and relax and the pool was closed and they no longer have a bar 😩 wish i would have known before booking

Staff and overall hotel was wonderful

The customer service was great, very welcoming & nice. My only complaint was the cleanliness in the restroom.

The hotel looks nice on the pictures but it's deceiving.

with my family

Was not helped properly and lady was rude

❤️❤️

Halls not updated but room was updated, clean.

Breakfast was just a bunch of yoghurt and apples

Minor things to tweak on property. Shower handle was loose. They took note of it. Other than that. Everything was good for the weekend we spent there

The room was damp with a filthy rug. Shower leaked onto floor with shower door closed. Room was dated and uninviting. If I could have changed the reservation without losing money, I would have walked. Pass next time in town.

Dirty carpet. Poor condition.

great

The hotel is fine. The front desk check in was friendly. The parking lot has a very weird layout and since there was an event it was hard to get parking by the door. The first floor rooms in the back are odd. It feels like you’re in a basement. They’re sort of dark and uncozy. Room was fine enough and there is

Very nice but the need to work for the breakfast

Best property I’ve stayed at in a longtime.In the state of Illinois

We booked due to the photos of the pool and the pool was closed the entire stay.

good place

Nicley remodeled. Very clean and bright. Great lighting in room. Huge soft pillows. Restaurant is closed. Shower door slid open unless you jam a wash cloth in the slider. Room coffee maker didn't work. Lobby coffee was cold (better later). Grab and go "breakfast" is as meager as it sounds.

Very confortable. Only problem was no hot water when daughter had to take a shower at 2:30 am before going to the airport.

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Nice place

I had a great experience staying here and had no issues at all

The desk staff was kind and patient. I had called ahead, due to delayed flight, thus a delayed check-in. They were awesome!

Check in staff was great, and the hotel service was good. The negative part of my experience was from the very noisy guests opposite my room, who kept banging on the doors in the middle of the night and very early in the morning. Staff couldn't help when I complained.

The lobby itself smelled awful, arrived and the front desk was rude commenting on my appearance as if i didn’t book a hotel because i’ve been traveling all day. The gave my room away to someone else and I ended up with a downgraded room, unavailable for refund so had to suffice. Would not recommend this location.

Nice room.

I was aware the pool was closed for renovations but not the gym or the restaurant until we arrived. The staff were pleasant though.

Very clean

Overall appearance and cleanliness was good. Carpets looked like they needed to be cleaned and the wood over near the air conditioner was damaged beforehand. Air conditioner had a piece that was sticking out from it.

Very clean and staff were very helpful. Very close to Midway Airport.

Coffee at Lobby always cold and pool not open.

We were overbooked at another hotel due to an event in the city, even though we booked well in advance. We were able to get reservations in the middle of the night and were then able to get an early check in. The staff were very friendly, empathetic and understanding. They were able to accommodate us and were very sorry for the situation that we had at another hotel. The beds are very comfortable, it has Dove brand shampoo, conditioner, hand wash and lotions on the wall and you use all you need so no need to travel with those items. Plenty of space between bed and window wall and desk/ eating areas. Breakfast is to go with plenty of coffee, bagels/pastries to begin your day. Very nice area 25 minutes away from the city and airport is about 35 minutes away.

No pool and no gym avaliable and no smart tv 😢

It was a decent stay for what you pay for but a few little things could a long way. A few of them are - bad smell on 5th floor, key cards constantly not working and parking lines so faded cars were parked diagonally incorrectly everywhere. I did like the room. It was spacious and clean. Beds were also comfy. In all, room was great, outside the room, not so much.

I chose this hotel because the description said it had a bar...no bar, no restaurant. It was closed down.

Our stay was perfect from check in to check out.

Otherwise everything was good, i hop to comeback again

My day was OK. I was really surprised by the hundred dollar whole fee for incidentals which I still hadn’t received.

The pool was not open, staff was okay, there is a deposit that they did not tell me about ($100-refundable), cleaning never left the right amount of towels, keys kept on needing to be rekeyed, the parking is average, and the worst was the “breakfast”. A “grab-n-go” was not okay, but very minimal.

The bed was not made properly. we were missing a fitted sheet.

Breakfast was pretty minimal. The walls aren’t thin, but you can hear everything in the hallway through the door, including other doors shutting and people walking past. Probably not the most comfortable for a light sleeper. More of a driving area than a walking area. On the plus side, tons of restaurants, stores, gas stations, etc just a short drive away. DoorDash also delivers to this location. Overall a great stay.

We did have to change rooms, due to the first one having a foul odor and being dirty. However, we were quickly put in a new room that was much better

Nice property. Clean and close to the city!

Was highly disappointed in the stay that I had here at the Hilton. For starters, I booked for the pool to be told when I checked in that the pool was 'temporarily closed for maintenance'. What was odd about the scenario was that down the street at the corner store, I overheard another guest complaining about the pool to be told by the cashier that 'that pool has been closed for a long time, they've known the pool was closed all along' so of course I didn't appreciate the dishonesty. The fridge nor the microwave inside my room worked AND the restaurant connected to the hotel was also closed. Would not stay here again

The hotel was located in a great place. Not too far from downtown Chicago, malls, or local attractions. Check-in was easy and the room was good. The only downfall was it was a bit noisy since we were close to the elevators and the cleaning staff started before 7:00 on cleaning and vacuuming rooms. Otherwise, it was a good stay.

The first night we stayed our room was cleaned. The next 2 nights room wasn’t cleaned for 2 days, had to ask for clean towels- if we need to request to have our room cleaned, management need to let us know. We thought hotel was clean, nice area but felt management should have at least followed up, maybe some type of discount on our room, since they could not move us to another room because the hotel was filled to capacity. We are not upset but we did feel if they st least offer us some type of discount would have made up for the minor inconveniences.

The room was decent. It did have a bit of a humid/moldy smell when we first turned on the AC but eventually it went away once it was running for a bit. The best was clean and comfy, though there were only 3 pillow. The bathroom was fully stocked and clean. We only stayed one night, so it was decent, just not great.

Room was clean good size and quiet. The pool is out of commission, the restaurant was closed when we needed to eat and we had no car to go somewhere else. Staff was polite and professional

The amenities were under construction so I wasn’t able to utilize the gym nor the pool but was still charged full price with no credit or anything for the inconvenience. I was made aware of these things after booking The room was non-refundable so I couldn’t cancel and go elsewhere. Will not be staying here again.

I had an excellent stay at the Holiday Inn Chicago SW in Countryside. I chose this hotel because it was close in proximity to shopping, food, and attractions. The only con I had was the pool being out of service for the summer. I tend to think hotels say this to keep children out of their hair, but with the exception to that it was a great stay and my son and I had a really great time in the area and rested comfortably

Nice stay. Room was comfy, but poorly lit. Bathroom only had shower and no exhaust fan (for bathroom use)or heat lamp to counter the really good air conditioning. Refrigerator good but loud, disturbing at night. Put up sign for maid to come back later (twice) but they never did. Told front desk on one occasion and they said it would be taken care of, but it did not happen. Put trash outside in hallway every day. Bed was made only once and that was at check-in. Towels piled up in bathroom. Ice machine in our floor didn't work until the last night we were there. Lobby was nice. Staff was friendly. Would stay again.

Pool was closed and front desk guy was passive

Keys for the room or a pain in the neck he had to keep changing them at least six times in a 10 day period. The rug was dirty never vacuumed. The shower flooded when you take a shower all on the floor we had to use the bath towels to soak up the water and then we were question while we needed more towels and the maintenance engineer come in and spray in the bathroom, my cousin spotted little tiny black bugs. I’ve stayed there in the past in the hotel went downhill. Very poor conditions. Nasty filthy place. Never stay there again.

Good customer service- when we asked for a rollaway they brought it immediately. The room and bathroom was clean.

Stay was good, wish the pool would have been open. I stay here every time I come into town

Would not stay here again pool was down and site pictures are very outdated it’s price point is a little off

ICE MACHINES NOT WORKING we were told we would have to walk around and find a working ice machine that worked POOL was closed Restaurant was closed for good breakfast was a grab an going (APPLE ORANGE yogurt)asked to talk with management I was told there was no one here in management

Was totally misled about this once Beautiful hotel. No Pool, No gym,No breakfast. A/C squeaks. Restaurant that was attached is closed down.

made a reservation on hotels.com and got a confirmation number. Shortly thereafter, I received 3 missed phone calls from the hotel, but no one left a message. WhenI arrived, I was told that the rooms were sold out. I asked how is that possible if I have a confirmation number. Then, I was given a filthy room that reeked of cigarettes. I was told that I couldn't switch rooms. The smell was so bad that I couldn't sleep and my hair smelled like cigarette smoke in the morning. I have stayed at this hotel often and was always satisfied, but this experience was god awful. Not IHG quality.

Bien