The Ritz-Carlton, Chicago

best service. nicest people. great room. excellent restaurants. its the Ritz and lived up to its reputation.

Conceire was fabulous

The property was ok, not a level of a real Ritz Carlton

I have stayed at this hotel a few times and each time it is better than the last. Great service, great location. Can’t wait to come back again.

Excellent experience

Some rude staff, poor cleanliness

Staff is fantastic! Great choices for food and drinks at hotel!

Our family had an excellent stay! All staff were superb! Everyone met you and served you with a smile! When hands full with items and needing to use the elevator, someone would provide assistance……very observant of need……nice touch!

We’ve stayed at some really nice hotels so keeping that in mind, we had high expectations for this being our first Ritz Carlton stay and it just fell really flat. The front desk staff were nice enough but nothing overly warm or anything that separated it from any other hotel. The room was clean but again pretty average. The bed was very comfortable but the pillows which are down or down alternative had such a low fill power, they were just awful. The most disappointing part of the stay was by far the room service. Our bill totaled nearly $300 which we’re happy to spend if it’s good but the chicken wings which are advertised as “crispy” couldn’t have been further from —extremely rubbery. My husband described his waygu steak “like eating a car tire” (never experienced waygu that bad before.) The cocktail sauce for the shrimp cocktail had zero horseradish. Just a very odd experience overall and it was enough to not order room service again for the remainder of our stay. The spa was also very …average. My husband said his massage was actually pretty good but mine was nothing at all out of the ordinary… probably one of the lowest ranking I’ve received honestly. The staff at the spa desk and in the locker room though were probably the best part of our whole experience — very friendly, helpful and accommodating. All in all, it wasn’t a terrible stay here but it wasn’t great either. Location is solid but I’d save some money and stay elsewhere to get better food and pillows.

Enjoyed my stay and would definitely recommend to a friend.

Amazing place! Great location. Very attentive staff.

The hotel and service were emaculate

Enjoyed a very comfortable stay.

The spa overall felt a little dated. The fitness area was fabulous.

The hotel was beautiful! Enjoyed a relaxing weekend.

Room was cold

Excellent service, room was very clean. The food at the on site restaurant was great as well.

Bar

Great environment and food and drinks available Bad room cleaning took food set to the side we reported it.

Great environment and food and drinks available Bad room cleaning took food set to the side we reported it.

Room service came in the evening when we were out. Thats nuts!

I appreciated how professional and kind the front desk staff were during interactions. The location and overall atmosphere of the property were also nice. Unfortunately, several issues significantly impacted our stay and did not meet the standard expected from a Ritz-Carlton property. The bedding had visible stains, which was very disappointing from a cleanliness standpoint. The bathroom floor also did not appear properly cleaned upon arrival. Additionally, when dining, we requested a medium-well steak twice and received it incorrectly both times, and the service recovery did not fully address the issue. Overall, the experience fell below expectations for the price and brand reputation.

I appreciated how professional and kind the front desk staff were during interactions. The location and overall atmosphere of the property were also nice. Unfortunately, several issues significantly impacted our stay and did not meet the standard expected from a Ritz-Carlton property. The bedding had visible stains, which was very disappointing from a cleanliness standpoint. The bathroom floor also did not appear properly cleaned upon arrival. Additionally, when dining, we requested a medium-well steak twice and received it incorrectly both times, and the service recovery did not fully address the issue. Overall, the experience fell below expectations for the price and brand reputation.

Mel at the bar.

Mel at the bar.

The room was spotless, the staff was incredibly courteous. I don't want to say anywhere else in Chicago

Great location, service, and gym

large room, nice finishes, very clean

Amazing experience the place was amazing. The people were fantastic. The food was incredible. I pray I can do it again.

Room was extremely clean and staff was friendly and accommodating

Yes

Exceptional

Excellent Hotel

Awesome

It was clean and services were good

Their phones in room are like from the 90s

Great old classy Chicago hotel, unbelievable bed, nice shower, good view, quiet Their phones in room are like from the 90s

Never even went booked by accident and realized 12 hours later wrong city. They wouldn’t refund my money.

great location

Karim at the front desk was very helpful upon check in and throughout the entire stay.

I have nothing but great things to say about my stay. I’ve stayed at another five-star hotel in the same area, and the level of service here far surpassed my previous experience. I would absolutely recommend this hotel.

First class stay. You pay for it, but so worth it. Real hospitality, indefatigable service in a magical setting. Cannot beat the location and staff are beyond reproach.

Superb

Superb

The room was spotless and the bed super comfy. The staff was very helpful and extremely courteous.

Festive, staff, food and bar all a perfect 10!

Exceptional

Amenities

Spotless and comfortable room with great view. Great Staff.

It’s The Ritz Carlton, everything was as expected. There was a festival and the streets were inaccessible, the young lady was exceptionally friendly (I was tired and frustrated) when we checked in. My husband and I truly enjoyed ourselves.

10/10, great service fantastic staff and great bar and food

Good location, beautiful room, clean and nice bathroom.

Great breakfast a la carte menu, perfect bar setting, room was spotless, and service in accordance to the Ritz Brand.

It was very nice. Staff was great

Front desk staff definitely skipped the hospitality portion of training. From the greeting to the checkout no smiles no warmth not very inviting. The hotel and room itself was beautiful, great location but most likely will go to another hotel next time.

large room, nice finishes, very clean

Great location

Greta stay

Be prepared to be treated like you are the most important guest at the hotel. The staff here is incredibly professional, helpful and service oriented. Every single one.

the property was fine, character-less but fine

Old hotel that definitely not 5 star in any respect

Très bel hôtel

Too expensive for such a basic room. Cheap towels and toilet paper. Broken wall switches. Handle on bathroom door broke. Just a basic room with nothing special. No refrigerator or microwave. For almost $5000 for just 3 nights I had to pay for valet parking and all food (not even free snacks). Complimentary breakfast would have been great for $5000. Bathroom was nice but just a waste of money. Not sure what all the money was for. Will not recommend or ever go back.

Beautiful, updated property with modern elegance situated in the heart of Chicago with access to literally everything. Will definitely be returning!

It was exceptional as always!

The rooftop service was slow even with not many people dinning in. Otherwise, the entire hotel stay was AMAZING AND SUPER FANCY

Beautiful place

It was overall a good stay. If anyone has ever travelled to places like Singapore or Bangkok, this would rate a 3.5 star hotel.

Bad customer service

Wonderful stay with 5 star service. Exceptionally clean and modern.

I wanted to take a moment to express my sincere gratitude for what was truly an unforgettable experience during my recent stay. Having stayed in hundreds of hotels over the years, I can confidently say that nothing has ever come close to the level of service, hospitality, and excellence I encountered at your property. From the moment I arrived, every team member I interacted with was exceptionally respectful, attentive, and kind. The service was seamless and made me feel genuinely cared for at every turn. The food was outstanding full of flavor and beautifully presented and it added to the overall sense of luxury and comfort that defined my stay. I can say without hesitation that this is now the only hotel I’m willing to stay at when I travel. Thank you for having me. I look forward to returning and experiencing this exceptional level of care and luxury again.

Loved our time here ! All the shopping was amazing.

The lobby being on the 12th floor was a little different. Staff all very nice - not quite Four Seasons level but still pleasant and friendly. Really enjoyed the pool and dry sauna on the 11th floor, though regrettably the steam sauna was down for repair. One odd thing - the bathroom in our bedroom (I was there with my two kids), which has no lock, is one common area with the shower and toilet. So make a note - bathroom is one person at a time. No brushing your teeth while your kids use the can or shower (glass walled shower).

Amazing location, condition and service, we enjoyed every night of our stay. Thank you Ritz Carlton Chicago you are the best.

Best hotel line. Period.

The hotel is nice and the location is great, but that‘s about it. Valet was hard to find at arrival. Quality of food in club level was very poor and only little choices. I like to spoil myself but next stay in Chicago will be at acompetitor for sure.

Best hotel in Chicago

A beautiful room with a view!

Staff definitely treated me differently since I booked with a third party.

Staff definitely treated me differently since I booked with a third party.

Service was outstanding. Everyone was kind and recognized our anniversary celebration. Alicia and her team especially the woman who checked us in and Steve the bellman were very helpful.

The rooms are comfortable with fabulous views. The gym has everything you could need. And Rudy the bellman was so friendly and helpful. We are from Chicago and now live out of the country. However when we come back to visit family, we will return to the Ritz in the Magnificent Mile. We look forward to seeing Rudy’s smile soon!

My favorite Chicago hotel

Airways amazing

I appreciate the level of service which is the reason I stay here every time I’m in town.

Our stay at the Ritz was a memorable one. The staffed spared no action when it came to making my mom feel special for her birthday. I can’t thank them enough for such an incredible stay - we hope to come again sometime soon!

Accessibility, cleanliness Nothing

Accessibility, cleanliness Nothing

All the staff friendly and helpful

We had a wonderful couples getaway at the Ritz-Carlton in Chicago. Everyone was so nice and pleasant and room service was outstanding. Also the front desk receptionist, Toni was outstanding in helping us and sharing information about both the city and hotel. She was so pleasant and professional and went out of her way to assist in our every need.

Staff so respectable and nice! By far the best hotel I’ve been too so far!

Phenomenal stay as always. Service impeccable.

My friends and I stayed here over the weekend for time away to relax and I would HIGHLY recommend staying here. We were in and out dining and shopping, but had a wonderful experience from check in to check out. The view from the room was perfect and the bedding was amazing. The service attendants are spot on with all services and are ready the minute you step onto the property. I cant wait for our next stay!

Loved it. Everyone is so nice and friendly

The hotel is very nice but the food was mid and the bar had very limited options. Wouldn’t stay there again

We had a wonderful time at the hotel, especially in the Club Room on the 15th floor. The staff and serve are always excellent!!

The location is perfect. Shopping is walkable. Restaurants are near. And the Navy Pier is in sight-distance. The staff was friendly and accomodating. And rideshares took less than a minute every time.

Everything was at the level you'd expect from a Ritz-Carlton. Unfortunately, we were very disappointed that the restaurant was closed. This was not mentioned in the booking process or in any of the correspondence before our arrival. We had planned on having a birthday dinner at the hotel.

The chicken on my salad was raw. Staff messed up our bill and gave us someone else’s. They fixed it but no real apology. Overall, not the ritz experience I was expecting.

Room booked for 3 people. Sleep room only for two. Was lied about rollaway bed being available and would be complementary due to the sleeping arrangements not existing for 3. Rollaway bedding was not available. Was offered another room at a rate more than twice the rate paid originally. No one cared how my stay was during the stay or after. No one even asked during the checkout. This was a complete failure in customer service.

Beautiful lobby and rooms! Beds are so soft can’t wait to come back again soon.

It was a vacation for my husband and I. Loved the stay, people, room, no complaints. Had a great time. Our waitor Jorge in the restaurant where we had our daily breakfast was awesome, very personable, couldn't ask for a better man. Everyone in the restaurant was great and friendly, including the bar area where we had nighly drinks. We will stay there again. Bellmen were great and helpful.

Can’t wait to return

I felt like they really went out of their way to make me comfortable. Thank you to my friends in the lounge. The food in the lounge was also particularly good.

We started coming to Chicago over past five years and the service at the Ritz is always excellent. We never stay anywhere but the ritz.

Great service and staff!

Best place in the city of Chicago to stay at

Was perfect

A beautiful hotel with lovely amenities!! 10/10

Gorgeous property with very kind staff. Thank you for the great stay!

It was great.

5 stars

Great location downtown. Rather compact hotel but wonderful!

We were very happy with our stay and will again.

This is not a Ritz Carlton Hotel. Dirty and bad conditions towels. Unpolite staff at front desk, especially Ryan. Unskilled concierges at night. The property is old, with poor spa facilities. Rooms are old and without automation. Cheap finishings at bathroom. Bar and Restaurant with no charm. Having a Starbucks inside is something for a 3 or 4 star hotel.

Awesome

Great place to stay

It’s a lovely hotel. Five stars for sure! But, get some soft towels! Ouch!

Not to the typical Ritz level. Traveled in very early. Did not get early check in. Asked for late check out. Was given an extra hour but housekeeping showed up at regular check out time. Elevators not adequate for volume of people. We did not get housekeeping after leaving at 9am and returning almost 3pm. Front desk was indifferent. Again, nothing horrible but not a value for price paid and definitely not consistent with prior Ritz experiences.

Great stay!!

Excellent hotel

Fabulous hotel in beautiful Chicago!

Great stay

Spectacular

I had a wonderful time at the Ritz. The staff went above and beyond to ensure my requests and needs were addressed. A special shout out to Tobias (Toby) at the front desk for his exceptional hospitality and service. The only issue I had is the lack of vegan dining options.

Incredible place to stay

Valet is a must for this place. Beautiful rooms, stunning views, fantastic customer service from staff. Take a lyft uber or walk. Very convenient location.

Great service

Very nice loved our stay

As a maid of honor I held my friend's bachelorette party here. I coordinated with Gina and had a king suite decorated. They did an AMAZING job! The bride and bridesmaids all loved it! Definitely booking for future events. All staff were very kind and accommodating.

Wonderful stay at this hotel!

Beautiful and fun in a great area.

This was my first time staying at the Ritz in Chicago and it did not live up to prior expectations. The door to our room actually locked us out after leaving it and almost took out the whole door jam when trying to get back in. They left the door jam broken and simply got us back in. Mold in the shower the floor to the bathroom didn't look like it had been cleaned in months. Also found food and a fork behind the curtain upon arrival. Not impressed at all!

NO microwave in room the hostility was awesome love it felt good being in the hotel

All great, super service!!

The hotel is lovely. The staff in the Club Room was beyond exceptional. Minor issues: the TP holder and the bath door handle were loose. Engineering fixed within a half hour. Excellent customer care.

Our favorite hotel in Chicago! Great location, rooms, bar, and spa. Perfect for a couple’s getaway or family friendly vacation spot!

This is a very nice hotel! The staff is truly wonderful and made our family feel so at home. A special place.

The RC Chicago was absolutely beautiful, and the staff were amazing. At one point, I needed to find a drug store to get my daughter some tampons (lol) because it was "an emergency," and when I asked the concierge for directions, she actually just got me some tampons without me having to go out to get them. I was so appreciative, especially since it was after dark. The patio was so beautiful, as was the lobby and atrium. We had the best time, and the hotel was mostly the reason why. The day we left, the elevators weren't working because of an accidental tripping of the fire alarm, so we had to walk down 16 flights of stairs -- but the staff we encountered were so helpful and apologetic ... and calm, which was surprising in that scenario. Thank you for a wonderful visit, and we will definitely be back!

The updating was well-done.

It was a very nice stay. Staff was very friendly and location was great

The best!

Quiet property very clean and in a great spot. Walkable

Staff

Beautiful property. Amazing views.

The hotel was beautiful, great location, amazing view of the water, and the staff couldn't have been nicer. It was our wedding anniversary and they took such good care of us. 10/10 would stay there again.

Great place

Raquel at the front is definitely a stand out. She should be commended with her top quality, customer service and her positive positive attitude. She was such a great person to meet and a wonderful representation of the Ritz collection. My overall experience was absolutely wonderful and I am quite surprised due to the fact that there was a huge conference going on and numerous people constantly coming and going the Ritz and Staff never skipped a beat.

dirty

Needs a lot of remodeling, very run down for what you pay for.

Very upscale and on brand. The staff was exceptional and made a comfortable stay for us

My stay was exquisite and memorable. The Bellman were ready and waiting to help welcome me, assist me with my bags, and help me with quickly and safely getting me a taxi to get wherever I needed to go. Front desk check in was impeccable. I was greeted warmly and promptly. I was able to check in early, given a very good overview of the hotel and amenities, and happily even upgraded my stay a bit to have a more enjoyable time as I was traveling for work. I was really happy with my selection of the hotel for my stay as I wanted to be within a certain area of the city, near some specific attractions, and the location ended up being ideal to get to any and everything I could ever need. Impressive marble, design details, and overall look and feel of the hotel and property. Well appointed room and amenities. Fantastic dining. Impeccable service. Housekeeping and turn down services were also lovely and often- replenishing and ensuring I was well equipped and the room was clean daily. Club Lounge and Concierge were especially the highlights of the property and my stay. I very much appreciated the knowledge, recommendations, and generous offerings and options by both Club Lounge and Concierge. The only aspect that wasn't strong was the wi-fi. I hope to stay here again so I can experience the spa, sauna, and steam room along with utilizing the fitness center and enjoying more of the fine dining.

The window had an isolation problem. They fix it but the first night there was a chilling air coming from the window..

the interior design was beautiful

I stay here about 20 times a year and service is always exceptional! An excellent second home location in Chi town!

Beautiful resort

Perfect

Good service. Beautiful rooms with comfortable beds.

We loved this for our anniversary. Room was large and clean.

We enjoyed our stay at the hotel

I liked the staff,food and overall ambiance of the hotel. The location is ideal for shopping along the Magnificent Mile.

Just a perfect stay - maybe the best bed I have ever slept in! Wonderful staff, great location - cannot beat the Ritz!