The Chicago Hotel Collection - Wrigleyville

Great location and view. I stayed in the deluxe king with a friend and it was perfect. Ac is awesome

Excellent rooftop lounge with a great view

Great stay

Perfect location for catching a game at Wrigley Field. Walking distance to the field and in the middle of all the action. When you are done with the action and want to rest, the room was nice and quiet. I would have preferred coffee in the room for the morning, but there was a nice self serving coffee bar in the lobby.

No staff present or parking had to park a mile a away

For a game at Wrigley Field, the Wrigleyville location is hard to beat — aside from some possible buyer’s remorse (the notice after booking that the property is completely self-check-in and not staffed, the warnings in other reviews about keys not working and extra charges) our stay was actually great. There was a front desk attendant during our stay, I suspect because of the Cubs game, and they were friendly and helpful. We booked a room with a balcony and took our dog with us and it couldn’t have been a better experience! Would recommend but def do some reading to make sure it will work for your needs.

Clean room, the staff were prompt with their responses and very helpful

Little or no front desk service

The room was clean the desk attendant put water and two bottles of beer in my room, which I didn’t expect and that was nice. We parked right next-door in a parking deck. It was close to everything we were interested in the sliding doors in the bathroom are a little annoying, and the room above us was loud in the middle of the night, sliding doors back-and-forth and making noise but other than that, it was very reasonable and we had a nice time

For a local stay in Wrigleyville it’s a very clean and safe option. Can be noisy outside at night so something to keep in mind.

No beds made, no front desk, bar is always “closed” for something outdated tv,

Excellent overnight stay for a Cubs game! Great location!

Great location and very nice spot to stay.

Rooms were very clean. Staff was extremely helpful. Hotel was close proximity to stadium and restaurants. Will definitely stay there again!!

The room was clean but there were several maintenance issues. Things that overall weren’t big but small and many of them. The temperature regulation was a bit hard to control. Pillows were small and uncomfortable. Liked the coffee downstairs but water was out and if they offer it as a benefit they may want to put in a water line making it more useful. Cute decorations!

A great time for baseball fans!

The property is remotely maintained so it’s a roll of the dice whether or not there is help at the front desk. Be careful of the elevator. Not only does it move like pond water, but it might just be filled with a cleaning cart and vacuum with no attendant. The rooftop lounge is cozy, but be careful of the warped and uneven boards or you might just end up taking a dive towards N Clark Ave. At least there is a police presence close by to assist if you need help. All in all, a 3 out of 5 stars. Come for the memories and bring ear plugs at a minimum.

Great location & the staff let us check in early!

Clean room with very close access to the Red Line train. There was not always someone at the front desk for assistance but other than that was a nice place to lay our heads.

Great place to stay when staying in Chicago. Clean rooms and helpful staff. The check-in process can be a bit frustrating but overall I'd stay here again.

The room I stayed in was super cute, nice big window looking out on the street. So much bars and food joints near by, it's super popping. I really liked this hotel, I would recommend it!

Great location

Positive note.. close to Wrigley. Cute lobby decor.

The perfect location for Cubs fans.

The rooms were modern and clean. My only issue was that the TV did not work and the staff was not able to fix it.

Over charged my stay authorized my card without my consent . Front office tried to blame expedia for the charge

Great location to wrigley field! We walked or used Uber, so not sure how parking would be.

No parking

Great location not fabulous staff

You have to complete check in online, including a photo of your ID and a selfie for identity verification, before you can get a key... to be clear, that is a key to the building AND your room. If you like me haven't done this yet, you have to call the number on a piece of paper taped to the window and they will text you things to do while you and your bags stand on the sidewalk as long as is required to get through checkin. Luckily Im tech savvy, but if this had been my parents for instance, who are in their sixties and relatively savvy themselves, there would be no hope. Once you're in, the hotel is cute and fine. Then again, lack of staff was a huge inconvenience as I needed to stow my bags for the day before an evening flight, but no staff to do that. I had to uber to a hotel near where I was going and use their bell desk. So unnecessary. Note to The Chicago Hotel: this model doesn't work, and I wouldn't recommend anyone do this to themselves when there's plenty of other places to stay.

Convenient to Wrigley Field. Even perfect to Wrigley Field. Great location.

Clean room, nice patio. Staff was helpful! Parking near by, during events nearby it will cost more to park.

0

They need to work on hot water . Showers were like warm to cold.

Very average hotel. It’s clean. That’s it. No frills. Zero. Coffee maker in lobby.

Wasn’t a lot of parking because of Cubs game and got woken up at 1:30 am from someone revving up their motorcycle. Both reasons are out of the hotels control. Besides that it was a convenient and comfortable stay

“Shoe box” is the first thing word that comes to mind when asked about this property. Staff was ok. The place was super tiny. I probably won’t go back

Great

Absolutely no parking whatsoever, and no way to get inside after 11:30 pm apparently. I was stuck with no place to go after paying a ridiculous rate and they refuse to give me a refund. This place is a scam and people should avoid it at all cost.

Excellent location. Clean rooms

Very nice and comfortable

The in person staff were very nice, extremely helpful. Overall a great stay, right by Wrigley field and a bunch of restaurants/bars!

No front desk person on site at all times. Had to call a number to get let in. Cards didn’t work the second day, got overcharged and now I’m waiting to get re imbursed

The room is infested with mites that cause scabies

Staff was great and great location

Staff was really nice, amenities were great and the rooms were very clean.

Felt like a hostel not a hotel

They do contactless checkin and customer service so it was a little odd to call a helpline for assistance with our room when our bathroom had a leak but they were very quick to send someone over to look and they let us move rooms which was very nice of them. Both of our rooms were clean and comfortable. Would definitely stay here again

To the point where I decided not to stay there. I then had to scramble and stay with a friend who was not expecting me at all. There was $125 incidental hold that I had no idea would be that much. They would not accept my credit card as payment, because their system did not work. I was not able to check in online. I ended up having to use my debit card to pay the incidental fee, which was more than the room itself. I would really like a full refund because I did not even stay there. I am reaching out to their manager via email tonight.

Limited staff so we waited out in the cold (coldest day of the year) waiting for someone to let us in. We had to call a few numbers to reach someone to let us in. Our door handle in our room fell off (the inside of the room), our tv didn’t work, the heat in our room didn’t work (they brought us a space heater), and in the morning we smelled burning. when we went to remove a phone charger from the wall; it was black, a hole was melted into the charger block, and one of the prongs was stuck in the outlet. Reached out to management about all of this and sent pictures and nothing was done about it. Never heard back from them.

Clean, spacious room. Updated bathroom, but water pressure was terrible (not surprised). No staff on site as it is a remotely managed property. "Pre check in" process was a bit of a hassle, as I completed the process well before check in, but still kept receiving emails about having to complete the pre check in process. When i called the remote staff, they informed me i was indeed, already checked in.

Room was clean. Staff was helpful.

The ice machine didn’t work. They told us everyday they would have hot chocolate but it never came. I asked for waters but they were never delivered the shower would only get hot for a short time yet I had to pay a $50 per day resort fee even though nothing worked correctly

Upon entering the baseball motif was amazing. The room was exactly as shown in the pictures and was even more impressive by how quiet and how close everything was to the location. Only draw back was no parking on the property. Extra expense to park in the parking garage down the street. Hotel staff was amazing and the property was very secure and clean. Would really recommend staying here.

the room was very clean, and quiet, and lovely for a deep sleep. It's a hotel without a front desk, but very convenient, friendly (on the telephone), and easy to find, with convenient parking nearby.

Very helpful staff, room was very clean, housekeeping very helpful, location AMAZING! Regardless of any other review, if you read pre-check-in directions and understand the expectations of an unattended front desk, you’ll have a great time!

Staff was meh, it was clean and a great location

Clean room, excellent location.

After hours remote check in was a breeze. Decor and location top shelf.

Very clean.

Loved the location. Everyone was very helpful and friendly

Very knowledgeable and helpful staff

Staff was great, very helpful.

Room was clean and the amenities were great overall!

Property is adequate. Keep in mind there is no staff or front desk personnel. Parking is on your own. Was told to download an app to find overnight parking. Proximity is great for Wrigley Field and many surrounding bars open late.

This was a very cool property. The staffless model is interesting and this is a great value for the off season.

Clean, gorgeous and the staff was the sweetest

The room was beautiful & very cozy. Great area for bars & restaurants in walking distance.

Room was clean, front desk was helpful. Parking being around the block was inconvenient in the cold but not horrible.

Great room and amenities. Perfect location!

Really friendly staff and the room was very clean!

Contactless check in was super easy, clean room, great location. No complaints!

Got charged $250 for not smoking in the room. Let me explain, the main reasons we stayed here was because it's close to our daughter's house and the fact that it has a rooftop where you can smoke and when we go to Chicago we like to purchase a small amount of marijuana because it's legal in Illinois. While even though we went to the roof each time we smoked marijuana has a strong odor and since we still had it with us when we were in the room it did make it smell so the hotel charged us $250 for not smoking in the room. Doesn't make much sense to stay somewhere with access to a roof but still smoke in the room when there is a sign saying there is a $250 charge for smoking. I wouldn't recommend staying unless you want to be charged extra for nothing

Easy check in, clean room, perfect location, nice staff….the only thing I would change is some better mattresses and pillows. A few memory foam mattress toppers and a good firm pillow lol

The room keys stopped working and they didn’t send anyone to help til 1am. There is no staff at the property it is absurdly expensive compared to real hotels.

Very confusing check in. The front desk person was away so I called the number and no one knew where she was and then she finally showed up. Hard to get into the actual place. Then she said they are charging me for incidentals like late check out and “free” dinner. However the dinner isn’t at this hotel you have to go to their other hotel 3 miles away. And it’s only for $15. So I paid for a dinner voucher that doesn’t actually exist in the hotel. Bottom line it almost seems scammy with all the info and added payments. I’ll follow up with them to see about refunding me for the things I never used.

It was very easy to check in and was quiet I had no problems would stay here again

The downside for the hotel was staff and communication. There was staff on site for only one of the four days. Checking in was extremely difficult and the phone check-in attendant was both hard to understand and lacking in basic hospitality. If the issues around checking in were resolved, I would stay here again.

The staff is terrible ! Horrible

The location was great, the staff was wonderful. The room we stayed in was super minimal, but that's all we needed. The bed was like sleeping on cardboard. Definitely wouldn't want that room again, neither of us slept well. But for being so close to so many bars and restaurants that were super loud, we didn't hear a peep in our room! Would stay her again, just try a different bed then the queen one in the room with the bunk bed.

Room was great. Bathroom is nice. The check in process is weird since it’s all via text which can totally spike your anxiety when they aren’t super responsive. Not sure it’s worth the price and additional fees. The location is good if you want a solid bar scene and literally 400 steps to Wrigley.

This was a great place to stay for Cubs games. A ton of throngs to do within walking distance.

Nice

Also the New Mexican restaurant has annoying base music until 2 am, wasn’t there last time I stayed.

Close to alot of fun places

Great location for a trip to a Cubs game and very convenient to other parts of the city.

Awful experience. Rude remote staff. Horrible. It’s a scam too. Never stay here.

I have never in my life experienced the terrible customer service. I was charged 109.81 out of nowhere after our stay. I had to inquire about the charge. After inquiring they text damaged towel. Then asked if I wanted pictures. I said yes. Because I had cleaned up the room very nicely I thought. Picture was of a towel with a small amt of makeup on the edge of the towel. I’ll post the picture. I’m glad I didn’t have to clean up any messes from my children or a soda spill I can only imagine what they would charge.

Great location

VERY convenient to Wrigley field. clean/comfortable. The shower as awesome.

Cute place!

We were barely in our room and they charged us $250 for damage. The damage they say is 1 wash cloth with make up wiped off on it. This place is a SCAM! No employees. No management. They text you and threaten you. To be honest hotels.com was not helpful with this at all!

Bar across the street was so noisy - thump thump thump til about 12am so if you go to bed early forget it Place is cute and stylish and a bar/rest next door

Room was nice, clean, comfortable, however when we arrived it was rather warm in the room and the A/C was slow to bring the temperature down. Fortunately we were going to the baseball game soon after arriving so by the time we got back to the room, hours later,not was almost do n to the temperature we wanted. Another issue, we could not take advantage of the coupons for drinks because the bar was closed quite early. I believe it was 10pm.

Trash left on balcony from the people who had the room before us

Loved the location - and price wasn't bad for being so close to Wrigley.

It’s was nice!! Just didn’t like there was no parking

Great unique boutique hotel! Excellent location with many restaurants and Wrigley Field just a few minutes away. Only down side was no onsite parking. Would stay again.

Nice room and location to Wrigley

Room was nice enough, but the whole not having any staff on site bothered me. No one to take reaponsibility if things go south or an emergency occura.

Not a safe area. They don’t have desk coverage at all times. At 4pm when we checked in the girl at desk refused to check us in herself. Insisted on us using mobile check in even though we were standing right in front of her. She was not friendly or welcoming at all. She refused our request to check us in and told us she couldn’t check us in and we had to do it through a mobile app even though the email gave us the option to check in online or in person and we selected in person. When we checked out, there was no attendant at desk and had to check out online. Also no attendant at desk when we returned later that evening from our event. Very poor customer service and accommodations are not up to Chicago standards. I stay in Chicago often and had to stay here because my usual hotels were booked. Will not stay here again.

Right in the heart of the Wrigleyville action. Nice room, pretty loud. No customer service. None. You have to text if you need help. Food coupons that are not accepted in the attached restaurant.no parking, overpriced.

Great location a short walk from Wrigley

I highly recommend. 👌

The rooftop was the best.

Wonderful! Sparkling clean and perfect location. Will definitely be staying here again. Parking ramp nearby is super convenient. Also close walk to many restaurants.

Visit started off with some pretty rude service from person answering the phone…this place really does make you feel like hospitality is DEAD…the room itself and the lobby were great, clean rooms clean lobby just not good service. It’s amazing that by sending repeated text qualified as giving good service is absolutely not service at all. The room, the decor and area were great. Be ware you are in a loud party area and if you are a light sleeper you with not like it here…I personally like sound and slept like a baby, the bed was super comfortable. Unfortunate with the behavior from the people that answer the phone there. It’s not a fully manned hotel and it lacks oversight for giving good service.

NO PARKING! We had to pay $100 for overnight parking from a random stranger. Luckily Wrigley field was close by

We loved the unique design and experience!

I usually don’t write reviews but my sister and I stayed here for a concert at Wrigley Field and it was not a good experience. Upon arrival check in was pretty smooth because fortunately I had read the emails and completed the online check in procedure as required, plus they had an onsite person that day assisting with check ins. However, once we arrived at our room we instantly noticed the entry point/lock on the door had been damaged. This was odd because the door only required a key tap to enter so how the lock ended up damaged that way was very concerning and whether the door was secure. Also one of our beds had stained sheets which were never replaced after notifying the hotel. Our patio door did not lock and the screen door was broken. Not to mention the patio is shared with another room and separated by a short fence. All of these issues were documented and reported to the hotel in which they responded that they were aware of the front door and it just looked like that but wasn’t actually an issue and “thanks for informing us” of the other issues. Considering we paid over $500 for one night in this hotel before deposits and fees, it’s reasonable to expect better conditions. We did not feel safe or secure in our room from either entry point and they showed little to no concern about it. The place itself is in a great location and has a nice concept. It could be a great stay if they maintained the property in better conditions and fixed issues as they arise.

The hotel was beautiful. There was very little help from staff. It is difficult to figure out how to get your key and access your room without anyone working in the lobby. Luckily there was a member of the cleaning staff there to assist us. Without that we would have cancelled the room

if that’s what you’re looking for, it’s the place to be -but it’s not what I expected, especially with the Cubs out of town. The check-in process was a huge pain.

This is a really fun place to stay if you are a baseball fan. Lots of fun baseball decor and wall decor in common areas, and the room was clean with a minimalist vibe. It would have been nice to have more baseball related decor in the room, but it was fine. The hotel staff from reception to housekeeping was all very friendly.

If you're not aware, Wrigleyville is a very loud party district. You will be hearing dance music and people screaming till well after 2am. Great location if you want to be part of that atmosphere.

Charged a random amount to my card and hotel is not willing to tell me what the charge was for. Be prepared to spend $100 + on parking. The room was okay but not worth the money I wasted here.

Room was great! It was fairly quiet My first recommendation would be to add small fridges to each room. My other negative are the extra fees and no explanation as to what they are for. But perfect for a quick getaway for location Also bonus would be if you could work out a parking situation somewhere nearby . Lots of communication from the staff, just wish check in process was smoother

Super close to Wrigley. The room was clean and com

It was hard navigating on the street sidewalk after a Cubs game with the street noise, bar music, etc but our room was perfect!

Great location. Terrible service. When there was a person they were unhelpful. When did use call number as we knew no front desk, no one answered or called back. No coffee or microwave in room. Ice was downstairs but usually ou

They canceled my reservation and the customer service was ridiculous. Some girl on the phone that barely spoke english.

Checked in and waited for text with code. Never got it and had to call in. Wifi code wasn't written down for me, and housekeeper didn't have it. Texted the customer service line and they took hours to reply w/the code. Only got the code from another guest.

It’s an easy self-check-in process, and the staff are friendly and helpful. I believe adding a refrigerator to the rooms (and perhaps a microwave) would definitely enhance the guest experience. The coffee corner is nice, but having a refrigerator and offering fresh milk there would make it even better. Overall, I would certainly consider booking this hotel again in the future.

This was the perfect place to stay for a Chicago Cubs game!!! The hotel is convenient to Wrigley Field and in the middle of Wrigleyville. The location gives you unlimited food and drink options with access to local shopping within walking distance. The only draw back is trying to find decent parking. The hotel turned me on to an app called SpotHero for parking which ended up turning out to be a great app!

Nice place and convenient. No one working lobby, didn’t know I couldn’t just check in at front desk. Had to jump through hoops to get key. Called the emergency number on the inside and they hung up on me. Besides that was nice.

Very clean and had a lot of character. We were comfortable, felt safe and was quiet. Very close to Wrigley and dining, bars and shops.

Great

I’ve stayed at this property several times. The beds both had dirty bedding. No way it wasn’t noticeable just ignored. Called help number and comforter was changed. Woke up with bug in bed- just gross. Should have had entire bedding in both beds changed, but was exhausted and it was late. Should get discount credited to my next scheduled stay in September.

Cool

The hotel had no on-site staff. We had to call a phone number to get our room key and were put on hold for a long time. The room only had hand soap—shampoo and conditioner had to be picked up from downstairs. The toilet paper roll in our room was already half used. A perk was receiving three free drinks from the bar next door. A nice spot to check out is Cheesy, located right across the street.

Guest services day before and day of check in were unfriendly and rude. Called morning of to inquire about early check (per instructions) and was told “your room isn’t ready, call back” and they hung up on me. Properly lists that text messages can be sent but they were rarely answered. TV didn’t work which would have been nice to have some noise to drown out the noises from the bars. We definitely paid for the location and not much else. Parking is an additional expense on top of it.

I really like this Hotel. Even though it was mostly contact less they were very attentive reaching out via message. The only thing I not so sure about is the $49 amenities fee since i only stay a couple night arriving late the first one I only used the bottle water they included which I appreciated. Besides that its about 4 blocks from Wrigley field & surrounded by nightlife. The bars & street can be a little noisy but not terrible & That was even if a bar crawl (mustache crawl) & kpop (Ateez) concert going on in the same night. I didn't visite the attached bar but did check oit the roof deck which glhad beautiful views. In all I would definitely stay again.

I wish there was a mini fridge in the room. The lobby felt abandoned. However, staff was very responsive by text.

Wonderful location! Wrigley Field is a three minute walk. Lots of excellent restaurants and bars literally les than 100 steps outside the hotel door. Addison L stop is a seven minute walk. Very walkable neighborhood

Simple

Great place close to Wrigley. Will stay here again!

Once we got through the check in process the location and room was great.

Clean and comfortable

When checking in the front desk clerk indicated I should be receiving a notification from my bank and that I would need to approve it before we would be finished. It felt weird that she knew that my bank was going to mark the charge as potential fraud.

Smack dab in the middle of Wrigleyville!

Unique but okay for what you pay for. Do your research and you will be fine with check in and amenity process but don’t expect quick service.

Nothing The didn’t let me know that my reservation was canceled until I got there

First check in attendant not friendly

The staff was not friendly, nor helpful. Everything else was great!!

This place was great to stay for the weekend. Only bad thing is there is a lot of walk-thru foot traffic and individuals will attempt to walk in to hotel with you when trying to come in at night even though they are non-guests. This was reported to staff and they acted promptly to show up to the property which was appreciated.

Located in an area with plenty to do. Nice places to eat. Room was comfortable and very clean.

Didn't quite understand the check in process since there weren't any employees there. Once we figured it out, it was fine.

Clean, compact & terrific location!

Nice place! Baseball themed decor, eclectic memorabilia and clean, highend rooms

We tried to check in to this hotel after a long flight. We were left standing on the street due to the lobby being locked. Rang the doorbell several times and no one came. Called all of the numbers posted without answer. Don’t waste your time in this hotel! I walked away feeling scammed out of my money (non refundable) and still had to get another hotel.

Very close to Wrigley, any easy walk. The property was very clean.

I’m going to add to what many others have probably said: there are very expensive hidden fees at this hotel. Starting at $100 per stay. We only stayed one night. But I think there is also a $50 per day fee. Literally NOTHING at this hotel is staffed. There is no bar or restaurant. They give you a text which is a bot. It was difficult to figure out check in online. You need a code to get into hotel so if you haven’t received it by email or text your stuck waiting, and stressing, outside in the heat/cold. Also in the middle of the night water started leaking through the vent right over our toilet in our bathroom. Couldn’t tell if it was clean or grey water. Clearly gross and possibly health code violation. This is not ok. Especially for what you pay after all their hidden fees. Really not a great experience.

Rooms are spacious and the hotel in in a perfect location for visiting wrigley!

Had problems getting text to enter the building. Never saw a representative. Entering the room smelled like a dirty dog. They over charged me and have continued to add charges a week after being there. Never again.

Check in was complicated. It is all on line. Customer s services has tricky hours but I would stay there again.

Received conflicting information about whether the check-in process was a normal check-in process or a “contactless” one which just caused confusion. Agent wasn’t helpful at all with helping me deal with a room key that was stolen. Bathroom door was a sliding barn door that wouldn’t stay closed and taking one shower flooded the whole bathroom floor.

It was great

Received notification. Call phone number was told To go someone was there to help check in.. upon arrival, lady said I had to do pre check in form. I explained I had. She was a bit rude. I had to end up completing 2 more times before it would go through. Also I Called ahead about holding luggage before room was ready. Luggage was place on floor of a basement stock room. Very unhappy. When returned to check in- the luggage was placed on cart in main lobby. Not happy about that at all.

There was no front desk worker. Nobody on the staff was onsight to assist. I also never received the room I booked. I booked a king room and got two bunk beds.

Communication is horrible and if there is an issue with the room it better be found before 10pm because after that there is no one on site.

Loved the decor. Proximity to Wrigley was great. The check in was super easy. Really disliked no fridge in the room and no ice machine. We had no way to keep things cold. And no hooks or way to hang anything in the bathroom was weird. Also the additional fees tagged on were ridiculous. Real shady. The actual room was clean and had great decor. The beds were comfortable.

Very clean, quiet and comfortable! Would return again.

Exceptional

Great location

Always difficult to check in

Location was ideal for a concert at Wrigley. Room was clean but felt so basic. Also very frustrated by the $50 “resort fee” and the other $50 “property service charge”. Such a scam

The location was perfect! Just a short walk to Wrigley field and lots of bars and restaurants. Just allow time to find parking. I had to park 5 blocks away and walk to the hotel!

Loved the decor of this hotel! Very unique!

Excellent location for Cubs game. Lots of restaurants nearby. Really nice property.

The room was very clean. Front desk was friendly. The only thing was the door to the bathroom wouldnt stay shut

They use a unique business model with a remote guest services team, however, they will only respond to your texts & calls the day you are set to check in, which can be problematic if you happen to have ANY issue that you may need to discuss prior to arriving in a new city. If you are going to be remote, fine, but respect the game when you receive texts or calls from your guests. The room & property are fine, however, they charge you an extra $50 per person for amenities that you don't see. So don't be fooled by the low rate, as you might as well take the additional $100 and stay at a hotel with humans.

As soon as I checked in the lady tried to tell me the room I paid and booked through hotels.com was not available and I had to upgrade to a suite for more money. Also i didn’t have an option of the 49.95 fee for guest benefits package. I received a email notifying me that i received a gift card for $25 for restaurant.com to use during my stay or in the future i was not notified of it during my check in so I text the help number and they lady sent me an already redeemed code. The king deluxe is small nothing spectacular about it no refrigerator’s. Love the convenience of stuff being within walking distance but overall there was no ice machine just a cooler with chunks of melting ice, no bags or buckets for transporting back to your room. Definitely not worth what you pay to stay one night very overrated!

There is no staff on site that is not previously stated prior to booking. There is no cleaning staff for the rooms: upon asking for a sheet change we were told it cost $50 to get our sheets changed although we had a three day stay. They begrudgingly gave us towels. No ice machine on property, no fridge in room and cards to enter consistently did not work on a reliable basis. The rooms were nice but, I would consider this an air bnb not a hotel — which we booked a hotel to have hotel like accommodations not for unhelpful and board line aggressive phone staff. On site staff was nice but, not helpful to meeting our needs. I would give it a 3.5 out of 10.

Hidden $80 resort fee upon arrival. No parking. Cost me $100 to park across the street. No staff they do everything from "a remote" location. The room smelled like garbage.

Love the location

Great hotel

Great location! Very clean.

We will stay again.

Location

very convenient location next to the ballpark within walking distance

Great spot to stay when the Cubs are in town!

Wouldve been nice if the pictures matched the room we booked which was the complete opposite. If it wasnt for the cubs game and location would've left. Oh and tv didnt work

Nice rooms a lot of bs charges like 49.95 which included 3 bottles of water and 3 cokes

Although the property is great, they advertised a night rate of $60. I had a layover and need a quick room for the night. The booking process failed to alert me that there were going to be upward of $80 in hidden room charges, taxes, resort fees? My final bill came out to around $140 which was double the room rate. That made me very sour on the whole experience.

Everything was wonderful. Great hotel and very quiet.

The room was relatively pricey, but and offset for experience. We didnt get instructions for check in as it mentioned so needed to follow up with the hotel after 4pm so we could enter. We didnt have the ability to drop our bags before the game like you would in other hotels so a little more coordination after the game. Overall it was a good experience for an overnight.

No microwave, coffee pot or fridge in room. No notification that check in was all done online, I even called to ask about early check in and was told nothing about check in being done online. Plus mix up with payment when checking in was frustrating!

Exceptional

Exceptional

The location was good but Waze did not found it with the informed address. The taxi stopped 300 yards before The premises were being refurbished and there is no instructions to be followed. Not concierge service. No hot water in the bathroom. We need to wait more than an hour to be repaired.

Exceptional

Exceptional

Clean room was a decent size for Chicago. The closest parking we could find was a 10 minute walk. Wouldn't have been a big deal another time of year. But that was a frigid walk on a January night.

Clean room was a decent size for Chicago. The closest parking we could find was a 10 minute walk. Wouldn't have been a big deal another time of year. But that was a frigid walk on a January night.

everything. the hotel was very quiet so you couldn’t hear other people in their rooms. super comfortable beds with nice pillows. no complaints!

everything. the hotel was very quiet so you couldn’t hear other people in their rooms. super comfortable beds with nice pillows. no complaints!

They are trying to extort another $77 from me about a resort fee. at check in

The location was walking distance to Wrigley Field Wish the bar connected was open

The location was walking distance to Wrigley Field Wish the bar connected was open

Loved the roof access and private terrace. It's a huge relief that I didn't have to travel all the way to the front door to get some fresh air None of the TV remotes worked on my TV. Would have been nice if I could have used it on any other channel.