Hotel Chicago Downtown, Autograph Collection by Marriott

Great location, right in the heart of the city. The staff was really friendly, and the rooms were nice and clean. This is my second time staying here and I would come back.

My wife and I stayed here for a night while going to a concert at The House of Blues. The location could not be more perfect. We were able to walk to breakfast and an architecture boat tour all before checkout. The only downside was insanely slow and not communicating valet. That process has to be improved. If other hotels in this price point can give live updates that should be the expectation in 2026.

Location

Great property

We stay here several times a year. Always A+++

The hotel was in a great location to everything downtown. The staff was friendly and helpful. The hotel was clean. I didn't like that they had a destination fee but I does give you a $15 food/bar credit. The only thing I wish they had in the room was a full length mirror.

Good

Exceptional

Very poor

I wanted to take a moment to recognize the excellent service provided during my stay. The level of professionalism, attention to detail, and genuine hospitality truly made a difference in my experience. Every interaction was handled with kindness, efficiency, and care, creating a welcoming and comfortable atmosphere from beginning to end. It’s clear that the team takes great pride in delivering outstanding service, and that effort does not go unnoticed. Thank you for making my stay so pleasant — I would gladly recommend this hotel and look forward to returning in the future. Heidi the Manager is an incredible person ❤️ There was nothing to complain about our staying.

I wanted to take a moment to recognize the excellent service provided during my stay. The level of professionalism, attention to detail, and genuine hospitality truly made a difference in my experience. Every interaction was handled with kindness, efficiency, and care, creating a welcoming and comfortable atmosphere from beginning to end. It’s clear that the team takes great pride in delivering outstanding service, and that effort does not go unnoticed. Thank you for making my stay so pleasant — I would gladly recommend this hotel and look forward to returning in the future. Heidi the Manager is an incredible person ❤️ There was nothing to complain about our staying.

Property was clean and we had access to a good portion of the city with no issues.

The only issue with our stay was room service they can knock or call us to let us know our food was ready

Buena localización, limpio, cuarto amplio. Me encanto

Welcoming staff. Clean rooms & environment friendly

The staff and up keep of the maintenance of the hotel was spectacular

The room didn’t have any drawers or shelves to put your clothes, the same in the bathroom.

Everything was good!

Staff was very nice and helpful, overall good stay however room was dusty :/

The staff was excellent and understanding and very helpful when it came to leaving

Excellent stay!

Cleaning room . Staff excellent. Bar good staff

Ok

Exceptional

Superb

The staff was very helpful. The only issue I had was the elevator keypad system. It's not the best, very finicky.

In front of House of Blues

In front of House of Blues

Great location, helpfull staff. Very clean and comfortable beds!

Nice place

Clean room with amazing staff!

Very clean and nice

Great and respectful employee, very good location, clean rooms Nothing

Nothing

Every staff was very friendly, but Daniel from front desk is amazing! Great hospitality and very informative. Room was also clean. Although, I was not informed I’d be charged $12.00 for Fiji water(thought it came with the room). Otherwise it was a good overnight stay.

Location Dirty

The location can't be beat and the staff are all the nicest people--every valet, housekeeper, front desk, and barkeep. Our room, however, while clean on the surface, was dreary, with peeling wallpaper, cracked tiles, a wobbly toilet, and lighting that was wholly inadequate. No USB ports anywhere at all in the room so don't forget your charging blocks.

Nice hotel

A great location to stay, you’re near everything and this hotel gives nostalgic vibes in the heart of Chicago.

Staff were friendly and the lobby has a nice meeting area/bar.

Friendly stafc

.

Location was great for window view. The bar staff was very attentive along with front desk staff. It was very clean and super updated it didn’t give you the old hotel stay vibes. My room was very cozy. The valet parking stated that my pick truck was too big to park. I had to use a parking garage across the hotel. A couple of hours later they were parking a similar size pick up truck.

Location was great for window view. The bar staff was very attentive along with front desk staff. It was very clean and super updated it didn’t give you the old hotel stay vibes. My room was very cozy. The valet parking stated that my pick truck was too big to park. I had to use a parking garage across the hotel. A couple of hours later they were parking a similar size pick up truck.

Didn't eat breakfast but a 1:00 pm checkout blew my mind. (Checked out at 11 just because that's what I would do normally.) THANK YOU FOR BEING SO COOL. Can't wait until next year! Uhhhhh?

Didn't eat breakfast but a 1:00 pm checkout blew my mind. (Checked out at 11 just because that's what I would do normally.) THANK YOU FOR BEING SO COOL. Can't wait until next year! Uhhhhh?

The staff was courteous , professional and respectful .

Nice hotel with friendly staff! Housekeeping very helpful and kind. It does seem the front desk was understaffed for the size of hotel and how busy it was. Was hard to get call answered when phoned desk.

Great location and comfortable room. Did not appreciate hefty daily $18.95 Wi-Fi fee unless guest enrolls in their points program. A bit stingy on the amenities : one caffeinated tea bag?!!

It was ok for one night

Great location and very courteous and knowledgable staff

The hotel was very nice. The room was beautiful and spacious. The bed was very comfortable. The staff was very friendly and helpful. Especially the bar staff.

Everything, but particularly the location, Nothing

Everything, but particularly the location, Nothing

Also , upon checking out , my request for a late check out was granted . The staff are easy to talk to , and accommodating. The hotel have a good bar with happy hour . The location is fantastic , at River north - which is one of the best locations in Chicago

Had breakfast at Yolk three times, although not part of the hotel but accessible from the lobby . Food options very good and staff helpful on the availability of gluten free and lactose free options. Highlight of the breakfast was the server Roxanne, really helpful and always service with a smile . She deserves recognition, Had a couple of dinners in the main bar and the highlight of every time we ate or drank here was the Hungarian barman called Richard , what a character, always attentive on whatever we needed and always ready to upsell at every opportunity , the hotel are lucky to have him . the location of the hotel is great , within easy walking distance to all the entertainment and touristic spots. Asked for laundry to be picked up the day of arrival (Saturday) , pick up confirmed at reception on my way out to dinner, no one ever showed up as clothes still bagged when i got back. Called down for pick-up and no one ever came , asked again on Sunday and no pick-up. In the end bought some extra clothes and never did laundry at the hotel !

Very nice location bartenders were great in lobby bar staff was amazingly helpful.

Comforter was a little dirty with stains

very clean and staff were friendly

Most convenient location for a show at the House of Blues. Accommodated our request for late checkout at 2pm. Nice bar and Yolk restaurant is connected.

Enjoyed my stay

clean room, easy, friendly check-in and -out

I love this hotel, and its proximity to the House of Blues. The staff is always very accommodating. Always clean, and great views of the city.

Great stay.. Perfect Location

Everything was amazing! Tim from the bar was amazing!

Staff is outstanding. Rooms are spacious. Location is great as well. Check-in (I arrived early) was a pleasure

I didn’t know how to work the keycard on the elevator was stuck in the basement for 5 mins with another guy who didn’t know how either.

Staff was friendly and room was clean.

The room was clean and bright and the staff were all very attentive. We were there for a play and we enjoyed coming back to the hotel bar afterwards. We always stay at the Hotel Chicago whenever we're in town!

Hidden $50 “destination fee” billed to my credit card after I checked out, for nothing. Otherwise, great hotel.

Beautiful hotel, very clean, staff was wonderful, would stay again!

clean room- but they still need to work on a few things- the carpet on hallways make it too hard for the luggage rolling wheels- people smoking late outside the hotel does not look good

Would recommend this hotel. Location is great on the water. Very friendly and helpful staff. Checkin was quick and efficient. Room was clean and spacious with fridge & coffee making facilities, iron and board, safe and hairdryer available. Only gripe and this is not a big deal but the rooms used to have an alarm clock that contained usb ports which is very useful for me as an oversees visitor wanting to charge phone etc. without using 2 pin adaptors etc. these clocks are no longer available and there are now no usb ports in the room, its not a big issue, but it would be convenient to have them back.

Whole experience was great from check-in to checkout. Staff was courteous and helpful.

Room not clean and they charge extra for everything. Probably will avoid in the future.

The breakfast was amazing and the staff was very nice

Yes, everything was good

yes

Clean Room and nice staff

The staff was friendly and helpful. The rooms were clean, spacious and comfortable. The bartender was excellent and had a great sense of humor.

It was a wonderful stay! The staff is very friendly and helpful. I enjoyed how close we were to everything. It was the perfect place to stay for a Christmas trip of shopping, dining and seeing a show.

I’ve stayed here a bunch of times now, whether I book directly with them or through a third party, I have always had great accommodations here. From staff, service, f and b as well. Great location in the city to get everywhere fairly easily. Will be back

Great stay! Perfect location for a Chicago weekend!

Everything was great.

Clean room, friendly staff, amenities and location.

Was very impressed by the cleanliness of our room! We have had trouble with this recently at other hotels, so this was a nice change. Thank you.

Staff were very pleasant and helpful. We will definitely be back.

Clean room, courteous staff, and close to great food places!

Great bar and service. Hotel is in a great location. Overall, this hotel beat my expectations.

The location was perfect, in a great part of town to walk around. $19 for a bottle of Fiji water though, that's a bit ridiculous.

Clean walkable area

All the coffee options in room were decaf.

Very comfortable

Great staff, clean room. Overall great stay.

Good location for all things in River North

Staff was so friendly and very helpful. Early check in was a great favor. Bar staff was excellent

Staff were very friendly, however this hotel is too expensive for it’s actual value. Great location though.

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Nice clean room and great staff

We had 2 rooms, 2 people in each room. There was only 1 bathrobe in each, no sleepers(they have run out, according to staff) Sign says Public parking, but you are getting husseled by "valet" to park with them($86 per day) or move the car.

Good service

The food was delicious. Walking distance from the River architecturecruise.

Clean, nice location, walkable to many restaurants and theaters. Would stay here again.

The only negative things that stuck out - the mattress is very firm which I didn't like. Also we called to request more pillows, the front desk person said they would be sent right up but no one ever came to the door.

The room was fantastic, comfortable and clean. Staff were fantastic. I forgot my ID after checking in, and they took care of my lost and found item.

Ideal location, super spacious rooms

Excellent staff and location. Walkable to several restaurants, theater and train.

Great location nice place would recommend

Great staff!!

It might not be as good for light sleepers as one can hear the city noise ls at any time.

Always a pleasure staying at The House of Blues. Always my go to when staying in the city.

Nice and clean hotel. Close to everything. They even put out some goodies the morning of the marathon for the runners.

Great stay! Staff were really kind and accommodating. Would recommend.

The room was falling apart. Door stopper was coming off, wallpaper peeling off, scratches on both coffee tables, and the AC unit was just blowing cold air it was freezing at night. The only good thing about this hotel was the location other than that go to another hotel in the area.

Street and bridge were under construction but it did not negatively affect our stay. Staff was amazing!

Clean room, friendly bar and check in staff great area.

We have stayed a few times now and the service has been excellent every time.

We had a very nice stay, great location!

Wonderful restaurants nearby, great amenities!

Fans in some of the bathrooms did not work or were very loud and the AC was not as efficient as it should be but overall the hotel was clean in a great location.

The shopping was magnificent.

Didn’t know or realize that there was a destination fees . Other than that nice place to stay

I liked that transportation was easy. I did not like that I was not told ahead of time about a $25 daily fee that was charged at checkout.

Great location, but the property is a little worn down. Great location, great value, but rooms are tired

Nice central location that is a long walk or quick Uber ride from Union Station. Right by the river walk and the magnificent mile.

Charged for water in the room and bar item I did not purchase

Fantastic location and value for the stay. The hotel itself and rooms are nothing special, but still nice. Would definitely stay again for the convenience and location.

Great location once we figured out the entrance - there was road construction. Easy to walk to places and we always felt very safe. Staff was friendly and accommodating. Great stay!

Great location! Friendly and helpful staff.

Great stay!

Very nice hotel. Had beautiful view of the river and was in walking distance of many restaurants. Bar staff was incredibly friendly.

Amazing

EXCELLENT LOCATION

Review: We had a great experience. The staff are very helpful, especially Demetrius. The only thing I would change is more affordable valet parking. They did offer a tip to use SpotHero for cheaper parking, but we had a late night and I didn’t feel safe doing so. Otherwise, everything about our stay was fantastic

super !!!! i love it !!!

Staff was friendly, service was quick and rooms were clean.

There was gum stuck to one of the towels and the bathroom looked outdated, a bit old.

The cleanliness was perfect when I checked in, no stains anywhere, fresh sheets and everything seemled newly wiped down. The bed was incredibly comfortable, and I appreciated the blackout curtains, I was able to sleep well. I was worried about noise from The House of Blues being so close, but you could only hear the bass occasionally, it never disruppted my sleep. Staff was incredibly helpful and friendly! The bartender gave recommendations, and the in room dining server was incredibly friendly, and personable.

Spacious room with a great view. Beware of $84 per night parking and resort fee of $25. I did not see that in the Expedia booking information. Good location between North and South Michigan Avenue.

The rooms were beautiful and very spacious. Beds were so comfortable. Being so close to the centre was brilliant and it was so quiet.

Front desk awesome reception, food choices galore and hotel bar was pleasent

One of the nicest hotel stays we have had in a long time. The staff was very kind and accommodating. The room was large and we got lucky with a stunning river view

In a perfect spot for exploring Chicago! Very clean rooms and friendly staff!

We came in for the Oasis and MCR concerts and we really enjoyed our stay! The hotel has such a great location to the river walk area and countless food and shopping places. The room had a great view, layout, and felt clean and inviting. Staff were also very helpful and kind. I would definitely stay here again!

The room I paid for I did not get

I had paid for a 2 bedroom hotel and once I got here they gave me a single bed room and brought me a little bed that was very uncomfortable and only fit one person

Great stay for a quick 48 hours in Chicago!!

Clean, friendly staff toilets/showers need updated but overall nice great location

Exelente service

Great location and style

.

Very clean, friendly staff and great location

The views

Is a good hotel to staying

Spacious room clean hotel

We had an amazing meal at legal sea foods. Excellent food with reasonable prices. Marriott hotels offer you the comfort of home. The spacious and comfortable bed along with the added amenities.

Location!

Hotel was clean, staff was very kind! The bar was quite slow but it was definitely not a big deal. I will note that because of the house of blues venue, music and noise could be heard from our hotel room that was on the 10th floor. The noise did not bother us but if someone was sensitive to noise at night, keep that in mind! Overall, i enjoyed my stay and i would recommend this hotel for your Chicago trip.

This hotel was a short 20 minute walk to Lollapalooza and short walk to the orange line to Midway Airport. Super convenient location.

Forsure recommend it

Walking distance to restaurants, bars, and Riverwalk.

I have stayed in many Marriotts and usually love the level of comfort. This place was a problem. The room was pricy, the only option is valet parking $80 a nigh which is at the high end of normal for Chicago, however on the way in and out no doorman or valet was present I had to go find someone inside. The front door was broken, the complimentary water was empty the whole stay, the room which I was told was an upgrade to my booking was tiny, old and the view of the city was actually a view of a multistory parking lot, the air conditioning smelt strongly of mold which worried me enough to turn it off. They also charged me an additional 25 “resort fee” and gave me a 15 ticket toward food or a drink. There is no restaurant at this hotel and when I asked for food at the bar I was told there was non. 15 did not even cover the cost of one bar drink. The waiter was very nice and helped me find take out. Overall my guess is that this place is grossly understaffed those I did encounter seemed nice enough. Marriott needs to get its act together on this one.

the hotel was in an amazing location, very clean and comfortable for 4 people, and the beds were very comfortable!

the location is very good, the staff are kind and helpful. Our room was actually spacious but our friends room was very tiny, the BR only had a shower and very small.

Location is great—right by the riverwalk!

Thank you!

Great location, smaller hotel with convenient access to shops, dining and river walk! Very walkable. Antonio at check-in was a delight and the bartender Richard was amazing at his craft and so friendly!

Location good, hospitable, the room had a bath tub which I like

We had an amazing experience. Honestly, there is not one single thing I can complain about. However, the thing that made the biggest difference to me was how kind and helpful the staff was. They were all very accommodating, caring, and always ready to help with anything, big or small. I would definitely stay here again if I am back in Chicago!

We were there just over night and will difinitely stay again. The staff was awesome and the room was spacious and clean.

The location

Great experience!

Staff is friendly and fast, easy check in easy check out. Good view of city from room and comfortable room overall

The location is great! The hotel is a little dated but the staff are amazing.

Great service & location.

Great hotel, perfect location, big room and most importantly great customer service!

Amazing stay !

Clean and close to everything downtown. Only problem is room service delivery fee.

Had a wonderful two nights stay. The staff were all extremely friendly and the room was very comfortable.

Great location and kind and respectful staff. I would stay here again.

The location was great, but the room itself was a letdown. We found a very visible brown stain on our sheets with oily marks around it—super gross. It was clear the room hadn’t been cleaned properly. There were also old wine stains on the table and the shower barely worked. Half the water came out of the tub spout because the nozzle was corroded and wouldn’t go all the way up to get the full water pressure to the shower head. Disappointing room overall. The best thing about this hotel is the location.

We really enjoyed our stay here. We did have 1 minor issue. I got an email the morning we were supposed to check in saying that our reservation was canceled. I had to talk to 3 people before anyone could help me. Finally when I got someone at the actual hotel, they told me our room was not canceled and everything was good from there. It was just stressful getting that email and no immediate answers while sitting at the airport worrying that we didn’t have a place to stay. The hotel was beautiful, very clean, the staff was nice. PERFECT location. We walked everywhere!

We loved our stay here! Extremely clean, stylish, sophisticated hotel. All staff very welcoming, friendly & attentive. Rooms are spacious, smelled good, bed was so comfortable. Anytime we needed anything, we called front desk and they immediately sent it up. Everyime we came & went they welcomed us in. We felt like VIP. Best part of it is its location. Steps away from riverwalk/water walking distance to all restaurants, bars, stores.

Not as nice as I expected for an Autograph collection. Room was warm and towels musty. The bath products were not the best either.

Wonderful property. Great location, everything in view

Staff was very friendly and helpful. Room was very clean and spacious. Needed to upgrade charging capabilities. Only had outlets.

The room was very small, no fridge.

Staff was very courteous and accommodating. It was mine and my spouse's 10 year anniversary and the front desk upgraded us to a suite, offered us room service meal credits and even drink tickets at the lobby bar.

Having a show at HOB made staying here super convenient. Accommodations worked out great for our short stay. Staff was very friendly and I would highly recommend staying here.

Good service

Great location, the staff are friendly. I def recommend this hotel.

Great location

Their cashless card tap reader did not work. Ridiculous. Honestly id give them zero stars if were option! We did not end up staying!

Super, centrally-located hotel for downtown Chicago stays. Huge bathroom, and windows that open! Very comfortable bed, and a lively lobby bar!

We had a short stay, only one night, and we wish we could have stayed longer. Beautiful hotel, immaculately clean. We will stay here again when we visit Chicago.

Great place to stay easy checking stuff and really helpful

Excelente todo, el hotel, el personal super amable y muy bien ubicado. Nos encantó y volveremos.

The hotel was ok

Very convenient location

Excellent location to downtown Chicago.

Excellent staff and service. Nice clean spacious rooms.

I loved everything about the hotel and will definitely stay again in the future

Great location in downtown Chicago.

Gracias al muchacho que nos atendió y nos ayudo en el "front desk" cuando llegamos y a la hora de la salida tambien. Muy amable y servicial.

Quick Staycay with my hubby. We had an enjoyable time. Staff at the hotel bar were great!

We have stayed here many times and love your hotel.

Great location with easy walking access to prime attractions

Great location close to everything. Easy access to public transportation.

We had a great stay in the hotel. It was close to all of the locations I wanted to visit and right in the center of the city. The staff was very helpful and friendly. I will stay here again.

Extremely kind staff, and clean!

Perfectly located for Downtown

I love this hotel, it's my second stay. The daily coupon, the bartendar Richard, I believe is hia name is amazing. The front deak and valet servicw was great. It's a little.pricey but I chose it because I feel safe.

Great location for the price.

Great Bar

It’s a very nice hotel