Homewood Suites by Hilton Chicago Downtown/Magnificent Mile

Perfect location...little tried in the furniture in the restaurant but otherwise absolutely 🙂 👍

Everything good but no Netflix

Passable

Exceptional

Views of the city were amazing! We were able to drop off our luggage before check in to enjoy the city. Location was great and breakfast was exceptional with an amazing variety of choices waffles with toppings, eggs, and meats were our favorites! Everything was great!

The hotel was in a good location, walking distance to the Navy Pier and Millenium Park. Would definitely stay here again.

5/5 would definitely stay again!

Had a great stay with a wonderful view! Breakfast was available every morning and staff came to clean everyday. Had a room with a kitchenette/living room and a separate bedroom.

Bed in bedroom was very comfortable. Apartment was clean & perfectly positioned. Pullout couch was very uncomfortable & couldn't be used. Apartment needs a little updating especially the bathroom.

Location is excellent, and close to pretty much everything nearby to do tourism in Chicago. The elevators were having a bad time, and delaying everybody around the hotel, and unfortunately the pool was closed.

- The Sofa Bed: It was in terrible condition and desperately needs to be repaired or replaced. It was completely unfit for use. - Bathroom: The lock on the bathroom door was broken. - The Elevator Failure: On our very first morning, the elevators stopped working entirely. In a 40-story building, this was a logistical nightmare. Guests—including ourselves on the 27th floor and many from even higher floors—were forced to take the stairs just to get to breakfast or check out with heavy luggage.

Exceptional

View from my room and location!!! I loved it!

Great room, comfortable bed, decent shower, great location Breakfast, whilst included, was pretty disappointing; eggs were tasteless, 'breakfast meat' looked terrifying, too much sweet/bad food. Hotel is a little tired, cleaning product smell was a tad pervasive

View from my room and location!!! I loved it!

Exceptional

Excelente ubicación, lindo, limpio!!

Big room good set up and realu close to everything Aircondition was broken so wee gad to give out uor room and had to wayt 6 hours fór new and wee did not have soap fór washing hands and the Lady in the lobby told us to use the dishwasher liquid or sjampó housekeeper did not even put it in in cleaning

Convenient to downtown and Northwestern Hospital

Convenient to downtown and Northwestern Hospital

Very good

El desayuno es muy básico, sin embargo está incluido dentro de la tarifa, por lo que no espero que sea mejor.

Always great to come back to Homewood Suites. Clean place. Close to Everywhere. Friendly staff. Right next to the Magnificent Mile...

Cancelled my reservation, tried to blame it on hotels.com and did nothing to help the situation when I arrived at 10pm

Breakfast was great every morning. And staff was sweet

Great location. Reasonable rates for downtown. Breakfast was good. Staff polite & helpful. Gym needs updating.

Breakfast was great. The staff was friendly, kind and very helpful with our needs. Have stayed there before this trip and will stay there again.

Very good

The stuff is good and hotel is very clean and have good location

The stuff is good and hotel is very clean and have good location

Getting just a little shabby, especially carpets in public areas. Cleanliness just o k. Air filters in room blasting cold air, which was very noisy and impossible to turn off.

Location. Studio apt. TV's. Staff friendly & helpful. Breakfast. Getting just a little shabby, especially carpets in public areas. Cleanliness just o k. Air filters in room blasting cold air, which was very noisy and impossible to turn off.

Close to everything Liked everything

The room was great, clean, spacious, prefect for my business trip with a comfortable bed. A bit noisy at night but that comes with the Chicago downtown night life. Breakfast was great to start my day, lots of options to choose from and mix n match. Valet service was very helpful. Front desk clerks very friendly and helpful.

The rooms were disgusting like they haven’t cleaned up in forever. The staff tried to be helpful but in so many words they said all their rooms were nasty like that. The ceiling in our shower was leaking. They also share elevators with a recovery center which we were unaware of. There were people hanging around in the lobby and the staff basically said its beyond their control. There was no manager on staff to assist. So I submitted a complaint. I do NOT recommend!!!

This location is not modern and not like the other homewood locations I’ve been. Rooms are outdated, dirty carpet on elevators and in lobby.

Staff and Valet are amazing! My room had a good view and breakfast was your typical eggs and waffles buffet style. I had no issues with my stay however the bathroom wasnt as nice as the rest of the room it had stains and peeling paint. Overall a great stay and I would come back.

Hotel was very nice. Very convenient to shopping and restaurants by walking.

did not have are reservation when we arrived made us wait so they could help about 8 other people behind us. Only one staff checking in guests at 4pm.Clearly not enough staff!!!! Did find our reservation and continued to check us in. The lobby at 3-5 was chaotic .

Super clean great location!

breakfast was awesome nice variety, clean room

Full kitchenette in room, breakfast is fresh and extensive, location in the heart of everything

Very nice and clean rooms

Air conditioning makes such a load noise in the room. Breakfast is fine. Gym is basic. Does the job

We had four in our group and had only three bath towels and a partial roll of toilet paper left in our bathroom. We asked for an additional bath towel and were told one would be brought up but we never got one. Then our toilet paper ran out just when we had returned from being out all day and all of us had to use the bathroom (public bathrooms are a rarity in downtown Chicago.) We called for more toilet paper, indicating the urgency of our request, and were told it was being sent up. We waited and waited, crossing our legs and hopping up and down, and it never came. My husband went down to the front desk and was told toilet paper was being sent up. He indicated it had not arrived. Meanwhile I went to the bathroom on the mezzanine level and tried to take a roll from there, but it was locked up. Desk staff told my husband they had no toilet paper at the desk, then after a lot of hushed discussion and rummaging around, one last roll of toilet paper was found. Might want to check for ample toilet paper in your room before it becomes an emergency. Great stay other than the staff/service issues.

The staff was wonderful. But the hotel is need of a renovation. Very shaggy—ripped upholstery in breakfast area, a couch that sinks uncomfortably when sitting on it, and banged up furniture and wood work. Hurts Hilton brand.

Lots of space for breakfast. Friendly staff. Great location. Not too many places nearby for pets to do their business. Overall a good experience.

Great view, amenities, staff were very kind and responsive. The room was big and really cozy. Hot water was perfect. Totally will comeback. The only thing to improve is more variety in breakfast options, fruit is missing.

The check in was simple, the room with the city view was epic. So much space and a beautiful view with lots of window light. From the daytime, to sunset, to nighttime views, Grade A.

Perfect place to stay in Chicago!!

Everything on point!

Had a nice stay! will book again

I paid for a lake view high rise paid in advance don’t get no money back

Rooms were clean and comfortable. The staff was great. Elevators were horrible! We waited for 20 minutes for an elevator without one arriving and ended up taking the stairs down instead. Such a waste of time when trying to go out and explore the city.

The star

Yes

Room was spotless and staffs were friendly. The only thing during my check-in was that I requested for a non smoking room; however when I get into my room, someone smoked inside the room. I noticed the odor as soon as I walked into the room. I have to go back to the front desk and the room was changed immediately.

Extremely courteous staff abd lovely room

The city view was gorgeous!

Great

The hotel was in an amazing location! Walkable to so much shopping and dining. The room was amazing with a kitchenette and we had a great view on the 30th floor. The included breakfast buffet was nice to have. We will absolutely stay here again!

Amazing staff

Staff was nice and it is a convenient location if you enjoy walking to different places.

First we missed our breakfast due to elevator are always full and we can't use the stairs as we have a stroller and staying on the 16 floor. We waited more than 30 minutes and other guest as well. Talked to Darryl from front desk told me he can't do anything due to 3rd party booking so I asked him about points as one of the guest from 16th floor told us to talk to them to be compensated since they got points. The next day we tried breakfast early to our surprised no bread, no juice, scrambled eggs were not pure eggs it was mix with potato to look like eggs, no fruits. Employees are fighting while guest are eating breakfast then other guest were mad since no food. I called and complaint talk to Darryl again this rude front desk told me he is busy and would cut me off while talking and I told him you should have listened as I'm a guest not just staying 1 or 2 nights but 11 nights. He said the Manager just placed the order for breakfast when I opened up about the food which I took pictures of it and hung up on me, not the service I expected! I called expedia to shortened my stay as we are not happy. Darryl again declined the request and our stay will be forfeited so I escalated it and they can only offer 400+ cad refund and 200 coupon which means we will lose 300+ cad and that's a big amount and it is not even our fault if the service is better there wouldn't be a problem on our side at all. So we stayed there till our last day and encounter more issues. Damian was rude too.

We were told that the breakfast was from 6am-10am. But most of the breakfast was empty at 8 am and barely anything to eat. The fruit station was left empty multiple days and not stocked up . This is unacceptable and disappointing. Especially for senior citizens.

De 9 días , limpiaron la habitación 2 y después de pedirlo. 3 días no hubo bakery en el desayuno y uno de ellos ni siquiera pan. La conectividad a internet en la habitación, con demasiados cortes, a veces imposible de usar . Excelente el personal.

Definitely enjoyed and look forward to it again next time

Stayed 3 nights with 4 ppl (2 adults, 2 young adults). Room space was great. Room furniture needed help as it looked worn. There was also a missing full length mirror from the wall which left just 1 mirror in 1 bathroom for 4 people (incl 2 women). Housekeeping never brought our missing towels and pillow after a call was made. Workout room lacked treadmills (a staple). We expected more from a downtown hotel. Front desk help, breakfast help, and valets were all fantastic and helpful!!

Freezing cold in Chicago that week and the shower couldn’t even steam up the bathroom. Lukewarm showers are no fun.

Frozen over so we could not even see out of the windows. Because of this, we had to keep raising the temp to keep the room Warm.

Rooms were spacious.

Limited breakfast options. Clean, great location.

Everything nice. Only comment would be seating in breakfast area needs repaired and doors need repainted or cleaned leading to the rooms. All in all a lovely place

Everything was amazing!

Fresh breakfast

A final comment - the bed in our room was not comfortable. It was old and probably overdue for replacement. Otherwise, the hotel and staff were great.

Friendliness of staff

Great location, helpful staff, updated rooms with nice view

We were vary happy with our stay and will be looking to stay here when we visit in the future. Thank you!

Our cleaning lady was Semira she was awesome !!! Every time we went to breakfast she said I’ll do your room next and was always nice we stayed 7 days . The hotel breakfast in the lodge was so awesome the eggs were so fluffy ! Workers were amazing !! It was quiet and comfortable yes you hear horns or sirens sometimes but nothing that bother us . Front desk was very polite and courteous also . We just had to walk across the street to hospital everyday for the week .

Staff was nice always picked up on the first ring was close to everything.My only issue was the water hot went out several times during our stay and no update.

Yes

Great stay! Very convenient to Downtown area! Plenty of transportation and walkability!

Spacious & clean rooms

Housekeeping was very kindly

Loved the location to shopping and restaurants

The Magnificent Mile proved so many shops to peruse but my main purpose was to explore the whole city which we were able to do with the help of the Big Bus nearby. Gabriel was very helpful in getting use settled into the hotel. Thank you, Gabriel.

This hotel was very disappointing. I chose it largely based on the Hilton and Homewood brands. We weren't able to check in until late in the evening. We had trouble identifying the entrance & no staff (valet or manager) greeted us or made an effort to direct us. Once we checked in, I had to ask directions for the elevators. Once we got into our room, we find it has accessible, wheel-in shower, which is not what I reserved or paid for. It's a good thing because nothing else about the room was accessible. Also, the shower seat was horribly rusted (pictured) and made me doubt everything about the room. The bed was low, poor quality, and so tight to the wall you could barely get around it. If I had booked this for a loved-one who needed it, I would be embarrassed. We paid very close to the retail price & picked it based on brand & location. This was to be a splurge for a nice room near Michigan Ave. for our 1 night in town. Given it's proximity to hospitals, I feel terrible for families who have the misfortune of booking this hotel while supporting a loved-one.

There’s a lot of negatives about my stay. Before I arrived I called and asked if I could be switched to a double bed room, they said probably wouldn’t be possible until Monday because the weekend was booked. I asked again when I arrived and said to call me and let me know when it becomes available. I could already tell the staff did not care to help. My flight landed at 7am I dropped my bags off at the hotel, asked for them to call when a room is ready. After walking around all morning I returned to the hotel around 2pm, after asking they said a room is available but it’s a 50$ early check in fee… for 1 hour early. First night was miserable while trying to sleep we realize the a/c doesn’t work, I go down in the morning and tell the front desk we might need to switch rooms. They acted surprised that it was broke even though on the a/c unit it says compressor has been broke since July and said they will have it looked at. The only accommodation that was made was box fans were placed in my room while I was gone, no one ever followed up with me to see how I was, offered to switch room or nothing. You guys know the a/c is broken and don’t tell your guest. I normally only stay in hiltons but after this stay and lack of accommodations im done spending money with this company. If you care/want more information feel free to call me

were gonna miss the free breakfast, staffs were so nice, everyday cleaning was the best! thanks

Would definitely stay again

Room was very warm. AC was fixed once but it didnt last long. The room became warm again.

clean room

Got very good view of Lake Michigan. Had nice kitchen for making tea. Lots of food and shopping options around. It's walkable to most popular tourist attractions in Chicago downtown.

It was a very average stay. Rooms needed updating- not just cosmetics, but overall ceilings, doors, bathroom, etc. the basics that I was expecting- laundry bag, stationary, it wasn’t there. There was no heads up that the pool wasn’t available either, which was a huge plus when booking. Overall, it worked because it was in close proximity to the hospital which is what we needed, but the cost to service ratio wasn’t as I’d have expected.

At check-in given a room with no air conditioner. Had to go back to front desk to wait for another room while the manager had to confirm there was no actual physical air conditioner in the room. Given another room air conditioner work but tv didn’t work. Too tired to get another room so stayed. Awful hotel. Also had to walk down 19 floors one day because elevators weren’t stopping.

And grab you some”. Same thing happened when we called down for Towels as we book a room for four people and only had two towels. It took 24 hours and three called to get them. Last but not least, we were traveling with children and we specifically chose the hotel because there was a pool. Upon checking In we were greeting with a sign saying “Pool Closed”. I said they should have updated their website to reflect that. It was not listed on their website however after we ask, it was on their website the next day! I will definitely never stay at this property ever again. And I have been a loyal Hilton member for almost 20 years. Thanks you for your time Alex Love

The pool is under maintenance the whole 2025 season you won’t know until you look on the property website and I didn’t before I booked. And there is no outdoor seating area for travelers who like to smoke they need to take that picture off the google review page. False advertising at its finest!! Other than that the rooms is very nice big spacious I loved the actually room it’s a suite! It’s parking garages all around if don’t wanna pay high fees. I just feel like Hilton got too much money fix the pool it’s 90° in Chicago and we couldn’t get ina pool that sucked

Location, location and location. Easy parking access and close to everything!

Great location

Great breakfast, nice location!

We had a good stay. Hotel is in a great location for shopping and for getting around to other parts of the city. The hotel itself is a little bit dated but it met our needs. We wanted the separate living room / bedroom since we were staying for 5 nights with a toddler.

Not too bad. Elevators worked half the time and the pool was down for maintenance (all summer) but no mention on the website prior to booking. Staff was friendly and helpful though. Nice room

Just great !

Great location and easy walking and parking!

No mention of a comp or even a discount

Very frustrating that we booked this specifically for having an outdoor pool and it is not usable. There was no communication prior to our arrival after booking this and we would have changed our reservation if we had known.

I loved the Fountainbleu! It's newer, gorgeous, and has staff that are helpful and kind. The pools are beautiful and it's extremely clean. It is at the end of the strip where there are fewer attractions. However, you can walk or get a ride down a half mile and be in the thick of it all. Beautiful!

Close to so many things!! Great staff, clean facilities and the breakfast was substantial. Would definitely book again.

Joey was very friendly and knowledgeable. He answered all of our questions with a smile. His laughter and enthusiasm were delightful. And he handled our bags efficiently.

Things were clean. Just kind of dated.

Its a great location being just one block off of Michigan Ave..... and right by the largest Starbucks in the world!! It is also next to a hospital, so we did hear the sirens coming in at all hours of the night, but you get used to that.

Great location, right on the mag mile. We had a great city view from our room. If you/your kids are Harry Potter fan, the store is just across the block. If you are trying to get on elevator during breakfast hours, it could be a long/very long wait. Tip: push both up/down buttons and get on the elevator going up even if you are trying to go down, since it may not stop on your floor going down.

We were disappointed that the pool was closed.

I had multiple issues with this stay. I have stayed at this chain before and have never had such a bad experience as I had with this one. First, the A/C did not work in the room. Now I would like to state for the review, I am from the mountains of CO, I need a cool/cold room or I just cannot sleep. I also booked this trip months in advance and I was staying for a total of 8 nights at this hotel. So I called down to let them know and a fan was brought to my room. I told them no I needed A/C, I paid for A/C so than I need another room. I was informed the hotel was sold out and they did not have another room. I also paid for a high floor/corner view because I wanted to see the city. They informed me to keep the blinds closed to keep the room cool, than why am I paying for a room with a view?!?!? Sink was leaking, TV was missing from of the "living room," ice tray was busted (didn't find out until after I put it in the freezer with water, came back and there were icicles coming from the bottom of the tray), and other problems with the room. The bed is highly uncomfortable and will leave you waking up with back pain daily. After speaking with 3 of the hotel front desk personnel, I finely got the manager and had him move us. But as the week went on, I talked to other guest and found the 4/5 I spoke with, their A/C was not working in their room either. So the hotel knows this problem exists throughout the hotel, they are just choosing to ignore it.

Didn’t like the wait on the elevator and not having toilet paper

Unfortunately I had a bad experience because the AC wasn’t working and they didn’t have an extra room for us to move. THEN in the morning for check out the elevator wasn’t working smh we had to walk from floor 16!!!

The room had a great view, but seemed dirty to me. First room had A/C problems so we were moved to another room. Staff was very friendly and helpful!

There is NO POOL at this property--it is under construction for the foreseeable future. With a group of 15 (mostly kids), this was a massive bummer for us and we never would've chosen this hotel--do not include it in searches specifying a pool at an amenity. Great location that is walkable to Navy Pier and the Chicago River/downtown. Elevators take forever. Good breakfast.

Beautiful room

Room was fine Elevators are slow Breakfast was fine Location is great Air in room didn’t cool well

This hotel was mediocre. We chose to stay here because it had a roof top pool and that was honestly the only reason. When we checked in we found out that the pool was “closed for renovations” we were not warned about this before hand, that would’ve been nice to know. We went to check it out, just to find that it was really small, it would’ve been way too crowded with the number of guests anyway. The room wasn’t cleaned properly, previous guests’ belongings were found in the bed and in the sofa. How did they not catch that if they cleaned it properly? The front desk phone number was on DND you could not get ahold of them via telephone, therefore you had to go down to lobby for everything you need. They were “low on toilet paper” good thing we brought wipes. The streets around the vicinity of the hotel had a sewage smell. There were homeless people laying on the side walk next to the entrance of the hotel. Not worth the money.

The first room was stinky so we had to ask for another room after that it was much better!

Great location and accessibility. Parking nearby or valet is available easily. Our room was located on the 23rd floor, and we did not experience any issues within it. Housekeeping attended to our requests. Breakfast had good options with 2-3 warm dishes, various breads and spreads, fruit, yogurt, outmeal, drinks, waffle + toppings. There are three elevators and at some busy time of day expect to wait a few minutes for an available one.

The hotel was nice and conveniently located to the navy pier. Walkable which was nice. The rooftop pool was under construction which was a disappointment for a young teenager. The rooftop would’ve afforded a nice view of the city but was locked. Valet parking was $60 for one night.

Great location! staff was nice.

Nice rooms, very spacious, good location

The location was great! The A/C was on in the bedroom and living room but the rooms were still very warm. I was sweating in the room and I never sweat. Also, I was no aware the pool was closed until I checked in. At the time of booking, there was no mention of the pool being closed or an email stating it would be closed.

I would’ve liked the pool to be open considering we wanted a pool when we booked a hotel. Also the valet parking price was increased since we booked which was also a reason we chose this hotel over others. But the room and view was nice

Pool was non operational still waiting for the refund

We booked this hotel for the rooftop pool and prime location on Michigan Ave. The pool was closed

The front desk staff was very fast, friendly and accommodating upon our check-in. We got the king suite which was really nicely done and laid out. Only problem with the room is it looks like it was under renovation. There were parts of our room that looked like it was under renovation. there was paint and plaster on the wallpaper in spots, siding coming off a window. These were minor and did not impact our stay. Would def. stay here again.

Booked and checked in late on Thursday night. Hotel did not have the room category we booked so gave us what they had. Room did not have any heating/air conditioning unit...the mechanical.parts in the machine were removed. Marcus at the front desk notified the engineer who showed up at our room after midnight with apologies and a box fan...they were waiting on parts for a repair. This hotel needs more staff at front desk at that time...Marcus was doing his best and very polite but running like crazy to keep up.

Super convenient for shopping & public transportation

The pull-out sofa bed was very uncomfortable. But, the hotel is in a great location!

AC in our room didn’t work. They sent two people to “look” at it. Never offered to switch our room or anything. Bed frame had metal piece poking out and my son cut his leg. Didn’t have enough towels either.

The suite was large and well equipped and very clean. The parking valets were especially friendly.

Gustavo was a nice and kind person who helped us all the time. The hotel was perfect!

Our stay was great.

The king Bed and pillows were not the quality I’m accustomed to from prior stays at a Hilton hotel. Pull out sofa bed was poor and dirty. Breakfast was ok but normally the breakfast options change daily. Housekeeper Elisabeth was a delight!

The guy who monitored the breakfast area was absolutely fabulous, so friendly and personable, adding sunshine to our morning. The room was really nice, only complaint was of the beds. The main bed was a little worn down, sank a bit, aggravated my sciatica. My daughter slept on the couch bed and said she could feel the springs. I know couch beds aren't usually the greatest, but maybe some type of mattress topper could be offered? Otherwise, the suite was really nice and clean, we didn't need to use the kitchen or fridge, but it was really nice to see. Had we been staying for more than one night we would probably have made use of that.

Liked the views! Liked the fill kitchen. Close to everything!

Walking distance to many restaurants and Chicago attractions, of you're in good conditions you can even go walking to Willis Tower, to the Zoo, riverwalk, Oak Street Beach. Beautiful Spaces around the Hotel with lots of flowers The room had a little kitchen, refrigerator, coffee maker I do recommend this place

We come to Chicago for museums, opera, good restaurants and to see friends. This hotel is close to Michigan Ave busses and taxis, making easy to get around. One negative about the area is that it’s near hospitals so ambulance sirens are heard 24/7.

It’s a great place to stay if you’re coming with a family with kids. A good location and a nice breakfast add value to the stay.

.

Perfect for my needs

Great

Good location

The maids at this place get a 10/10 for setting up our daughter’s stuff in an adorable way that made for an amazing first stay for her. The check in and out staff members were also super nice and helpful. I think the check in man was training as we got there at 11pm, he’s doing awesomd

Besides the expensive parking for me, everything else was great, I felt comfortable, the whole scenery was beautiful, nice, and respectful people.. great hospitality 💯

The room was nice and the location was very convenient.

Great location on Magnificent Mile. Overall great stay.

Horrific stay. The lobby, the room, everything was unclean and needed upgrading. The room smelled as if someone had just taken out the garbage and the lingering smell was still about the room. The furniture was too big for the room. The bath tub was stayed to the point where you would have thought someone threw a bucket a dirty water in the tub and left it there. The toilet was covered in dust and soot. The staff was great offered us another room in the morning as they were fully booked (we arrived after 11pm), so we probably got the runt of the litter as far as rooms go. We declined and went to another hotel for the remainder of our trip. As one of us awoke with an eye infection, from the pillows. Which looked clean, but who knows if the pillows were changed, or if a staff member took a nap and left. The cleaning staff needs to do better. They were all polite, however, management needs to empower staff with the proper cleaning tools and funds to get the rooms deep cleaned. They currently aligning with what I would imagine a Motel 6 to be like, except it's near the Mag Mile... Once we left there the remaining days of our travel were great! No issues and infection went away

excellent

Nothing

Overall great experience

Nice location

All staff were just amazing.

My stay was excellent as I attended the American College of Cardiology. The room was clean and superb.

Comfortable stay

This location was perfect as I was having surgery done. I was worried on how far the walk would be but was literally across the street to Northwestern. I'm so glad we picked this hotel. My boyfriend stayed here for four nights.

Clean and plenty of room. Beds were uncomfortable.

I recommend staying at this hotel. Great location, better than the other Homewood Suites downtown Rooms are large and clean. Lots to do, great places to eat within walking distance . Be prepared to pay for parking. The valet services next door to the hotel is the better than the hotel valet and its $59 per night.

This property was close to everything we needed.

Thanks. Great staff!

There really needs to be 2 at the front people at the front desk at all times and more than one working credit card reader. The valet workers were incredible! We enjoyed our stay.

Multiple issues brought up to the front desk and none of it resolved during our stay. Smells coming from under the sink, broken washers in guest facilities, door with broken latch that took several tries and lots of time to get into. They sent a housekeeper everyday as a solution for the sink vs fix it. Told the staff about the dryer being broken and they pretty much said ‘thanks for telling us.’ The door latch was brought up on our second night after 10 min of struggling and the latch locking us out. Front desk didn’t even write a request to fix it.

Good overall. The elevators didn’t work at one point and I had to walk down 17 flights of stairs. There were no carts when it was time to leave. And they only gave us two towels for a family of 4. Other than that it was good. We had a great view. Great location. Attendants were friendly.

House keeping is awful. I say this because after staying Saturday-Tuesday i had no house keeping services. I had to call and ask on Monday for toilet paper and towels. Do they have house keeping? I wouldn't know??

Great location and easily accessible to shopping and sight seeing places. Breakfast was excellent!

Great place to stay

Ita was good the only thing about it is that they took 3 days to clean my room

The room was extremely clean and comfortable. Thank you for making our experience so great.

Although I did not get a king studio as booked, the queen studio was spacious and clean. The breakfast was better than expected with taco optiins each morning. Disappointed that they could not offer my king room.

Great experience

Everything was cool including the breakfast

The bed was in poor condition. The bed frame was bent in the middle, the mattress seemed very old, and the pillows have also seen much better days. We didn’t want to ask to move rooms after our first night due to being unpacked and the notable number of guests present for the weekend.

Comfortable stay. Heating system was loud. Hotel could be better stocked with common items at the small store by the front desk.

No parking / piscina muy fea

Good

.

The view of the city was amazing! My daughter wanted a hotel where she can get a view of the city and let’s just say she was NOT disappointed! The prices were affordable, too. The breakfast was good and I would recommend this hotel to other family members and friends.

I love this property very very nice

Good location, affordable price, clean, big room. I am satisfied. Thank you.