Holiday Inn Chicago Dwtn - The Mart by IHG

Extra charge for late check out , beside check in time is too much late looks like taking advantage from travelers who arrive early

A great stay!

We weren’t able to check in until late. We had to ask for towels twice and didn’t receive them. Staff were friendly and location was nice

Clean . Beautiful hotel close to everything .

Location is great! The apartment was nice and clean and wonderful. Only hiccup is some of the staff can come across a little stuck-up and I am not a fan of that.

Good staff. Walking distance to restaurants. Clean rooms. Food at hotel not great and pricey. Friendly atmosphere.

This hotel is on the brink, and it could go either up or down. The location is absolutely wonderful, right across the street from the Merchandise Mart, the beautiful RiverWalk, 1 block from some good restaurants and fun pubs. The waitstaff at the restaurant were excellent! However, in the room... broken towel bar. Repaired, but then drywall was left all over the bathroom and not cleaned, and they used our room towels (!!) while doing the repairs. So then we didn't have any clean towels, and had to keep calling over and over again, trying to get the room cleaned and fresh clean towels. Broken front door to the hotel, rather inconvenient esp with luggage. Thankfully the ADA compliant door worked well. Carpet was very sticky and the room smelled quite damp and musty. The furnishings were nicely updated, the bed linens were nice and clean, good pillows. The rooms and hallways were not well lit and felt gloomy. Beautiful views, but the windows were so dirty it was hard to see through them.

Kevin he was nice and friendly

Great location! Close to the river walk and dining!

Stafff is great Location rocks

Having breakfast included was great. The location was amazing and walkable to many great destinations. The bed and bathrooms were clean. The only issues I had were the ac unit leaking excessively onto the carpet and spiders outside my window. They didn’t get in but it was a bit unnerving.

Ubicación

This hotel was so clean and our room was taken care of every day of our stay. The staff consistently went above and beyond. The room was spacious, quiet and the beds were so comfortable! It was a wonderful stay. I wouldn’t hesitate to recommend this hotel at all. 100% positive experience

The staff was friendly, rom bright and clean, and hotel is beautifully designed.

Rooms were run down and dirty. Our rooms AC unit was extremely loud and we got no sleep. Someone came by to “fix it” and just hit it. It was dented in and never properly cooled the room and it continued to make weird noises. The location was amazing everything else was terrible including the $16 espresso martini at the bar. Would not recommend

Check-in was a nightmare… long queues so we were told to go to the 15th floor to check-in… only to find there was no one there! Went back down to ground level only to be sent back up to the 15th floor. Disaster! Also has no bath towels in my room on arrival. Called housekeeping which went to voicemail. Called reception which went to voicemail as well. Total fail! Not a great welcome and arrival at your hotel… you must do better!

Exceptional

Great location ! And everyone was very welcoming .

The location is great and the staff were really helpful. We came for the pool, and it was perfect for a group of tweens. The room was a little beat up (shower knob did not work, blinds were broken, no towels, etc.). But it was clean…

Receptionist and bar staff are great. Cleaning staff are awful, if they even exist. Phones don’t work Room service cleaning never left new towels, never cared to ask for. They came, made the beds and left. We try calling the receptionist to ask for towels but obviously the phone doesn’t work! It’s not even connected and when trying to do so you will noticed it generally doesn’t work. We then went to the receptionist and ask for towels to be delivered in our room, that never happened. The location is amazing and the rooms are ok. There is so much potential! Needs better maintenance and management.

Our stay was wonderful. Staff were amazing. The view was breathtaking taking. Close to everything

Paid for a skyview of Chicago but I end up getting a view of the brickwalls and other windows. I was so disappointed.

text when room was ready but never did

Exceptional

Cleand

A nice quiet hotel in downtown Chicago close to everything. Very comfortable room, and parking available too!

Good

The hotel has a sauna - Essential for me Rooms were very clean Staff was friendly and very helpful Break was a bit pricey: $24 per person but it was buffet. Overall, I’d prefer to stay at the same hotel if I decide to visit Chicago again 10/10

Great location and great view!!! Will most definitely stay there again

It is not what it indicates in the description of the hotel everything is far away the photos that you show are from a different place as well as the distance all my stay there was very frustrating

Awesome location. An 18 minute walk (tops) from everywhere. We will return!

It was a great stay. Looking forward to going back

👍

Very comfortable room and the breakfast buffet was very nice.

Clean, great breakfast, safe area and walkable to many things all for a better price than many places.

The stay was alright. I’d recommend booking direct so you get a better room. My friend advised me of this prior to booking and he was absolutely right. I was placed next to the the service elevator and service closet, so I’d hear the staff going in and out of the service closet most of the morning with their carts. It was pretty loud, but apart from that, the stay was fine.

It's a very clean and fun place and they don't bother you If you're sleeping in doze off and a lobby for a quick nap. They understand that sometimes there are difficulties with traveling plans and I will stay there again

Helpful staff, clean room, full bar

The rooms are very clean didn’t have to ask for daily housekeeping they did it excellent job from the housekeeper. And the staff at the bar were awesome. Excellent people they were all friendly. They know how to make a good dirty martini. Hahaha

The Hotel was a great selection. It has a great view of the city and sit on the river with plenty of food options and things to explore around. I would definitely book this hotel again.

1. My booking included parking, I was there for 3 nights and I had to come down every day and tell you guys to remove it from my bill. 2. Please let your guests know kids eat free at the buffet. We didn’t know this but the waiter was nice enough to ask if we had vouchers for the kids. That’s how we found out we didn’t have to pay for the kids breakfast. 3. When I went to get the breakfast vouchers on our last day, I went down to the first floor at 6:30 am and when I asked the person behind the desk he seemed annoyed and said sure. Almost like if I was asking for something i wasn’t supposed to ask for. 4. When I called for room service, the person who answered said they would be there as soon as they started 9:30. It was 11am and I had to call again. Finally someone came over but not until I called again. I needed my trash picked up and clean towels. 5. Last, around 6am on our last day at the hotel I checked my bank account and I had a charge for the buffet and parking fees. When I checked in they put a $200 hold on my account for any services or damages to the hotel. My parking was already paid for. 6. Quiet hours are from 9pm to 9am which make no sense because the people at the bar are super loud.

Thanks for All guys I hope to come back soon

The faucet came off in the shower, the waiter at the buffett

The place is well connected to all attractions near by and river walk ends here. Few restaurants in walk distance but things are not far for uber.

Wonderful!

The staff was not pleasant it was not enough staff to assist everyone. Response time was poor, no one answers the front desk line.

Nice rooms with views and liked the dry spa and pool. Location was awesome!

The location is very good, but the hotel needs to make some improvements. First, when you enter, there is a strong smell of humidity, which I imagine is coming from the carpet. The same smell was noticeable in the hallways and in the room. In the room, I found that the sink was clogged, and the shower curtain had a strong marijuana smell. I believe housekeeping should use a checklist before leaving the room so the next guest can have a better impression. Other than that, everything was good!

Our stay was wonderful! The staff were kind and helpful. The view was great!

Best service, went above and beyond.

Location was great, and veiws were awesome. Breakfast costed $27 so we did not get it. unsure if we were supposed to get vouchers or something to be able to get it with our stay. With the cost of the room at around $300 a night would have expected breakfast to be included. Also the beds werent great and no microwave in the room. Room and view were very nice though.

Location was great, and veiws were awesome. Breakfast costed $27 so we did not get it. unsure if we were supposed to get vouchers or something to be able to get it with our stay. With the cost of the room at around $300 a night would have expected breakfast to be included. Also the beds werent great and no microwave in the room. Room and view were very nice though.

Okay

terrible rooms, terrible cleaning non stop spiders coming from the windows, water damage in bathroom and main room restaurant staff was rude and accused us of stealing breakfast but the assistant manager was very understanding

Il faut malheureusement passer à travers le resto/bar pour se rendre à la chambre.

Exceptional

Superb

Very close to everything

I got robbed by THIS HOTEL and Expedia TOTAL FRAUD

Good value for the cost.

Everything was amazing

The view from our room was AMAZING!!

Excellent

Beautiful on the surface. Terrible smell of heavy perfume in the rooms. What on earth happened here to require such a strong smell to cover it up? All the hotel provided soaps and lotions are heavy scented dollar store brands. Pack your own. No maid service until late in the day, after 3:30pm. We had to vacate room for housekeeping after just getting back. Luxury looking property, but skimping on details. Clearly there’s not enough staff to cover the required rooms. Every member of staff was exceptional, they were just clearly overwhelmed.

Great location, clean room, and the staff was friendly

The Holiday Inn Voco at Wolf Point continues to exceed expectations! Warm, welcoming staff, spotless rooms and outstanding service by housekeeping! I call it my home away from home and I stay there frequently when visiting our children! Spectacular views, inviting atmosphere and stay second to none! Special shout out to Alejandro at the breakfast buffet! He was exceptionally kind to me and our family! This hotel will always be my first choice when visiting Chicago! And Expedia, thank you for making this all possible!

Call nivvyn everquent anybody's

Everything outside of the room was clean and very nice to look at. Our room, 1740, had so many ants on the bathroom floor and on the bed. We didn’t notice until almost midnight and just left everything as is. Toilet had stains in bowl.

Everything outside of the room was clean and very nice to look at. Our room, 1740, had so many ants on the bathroom floor and on the bed. We didn’t notice until almost midnight and just left everything as is. Toilet had stains in bowl.

Very nice staff, and enjoy the beautiful property.

Bathroom need to be more clean

Pleasant

Exceptional

clean room, wonderful pool, breakfast was very good, everything felt effortless.

The room was clean, it was a nice stay

Breakfast was nice and the view was even better

The pool was ice cold.

Good place to stay in Chicago

n

.

Exceptional

Had to

Nothing was provided, not even water to drink nor a kettle to boil it. We had to order toothbrushes and toothpaste as that wasn’t in the room.

Beautiful area and close to everything. We walked to all the key places. The view from our bedroom was nice, but the room itself was a bit smaller than expected, the AC was noisy, and the tub fixture was not well-maintained (maybe only in that specific room). The staff was friendly and our trip was pleasant.

Everything was great! Breakfast is def worth it. Good options and great taste!

Great people

Great people

BEST VIEW RIGHT HERE! Be sure to choose the skyline view. MAYA at the front desk was SOOO SWEET! First time in Chicago with my teen daughter. Everything was walking distance or (scooter/bike ride) if it was too cold, we took Lyft. Lyft was about ($8-$12) to get anywhere. Small cafe for snacks and grab to go stuff. Beautiful bar with a view & restaurant. The room had taken out their fire detectors but it wasn’t an inconvenience. The rooms have thick walls so you can’t even hear anyone outside. The windows are so thick, it was perfect temp even though it was super windy and cold! Amazing restaurants all around! Probably my favorite place that I’ve visited in a while. Definitely can’t wait to return and will 100% rebook here!!! 20/10 ! Thank you staff ! ❤️

Great location near the Loop and River North. Larger than average room with two double beds. Maybe I'm weird but I also judge a room by how great the shower performs; this one was really great, lots of pressure and hot water on demand. Access to the CTA trains via skywalk to the Merchandise Mart is really nice. Nice large indoor pool too. Great lobby with a big bar & restaurant. We did not eat there but lots of people took advantage of their buffet.

Very good

Staff 👍 Clean room 👍 Air conditioning 👍

Clean rooms! Great bar/ restaurant. I absolutely loved the area. Very walkable and easy to navigate.

Exceptional

Great

AMAZING!! Perfectly located. Friendly!!

I had a great stay at the hotel. The staff was extremely kind and welcoming from check-in. The room was clean and comfortable, and the view was amazing. I especially loved the heated pool, and the bed was very comfortable I slept great. I would definitely stay here again.

Although it’s under the same hotel management as Voco, IHG is clearly much better, and the rooms are also cleaner and tidier.

Good

The room has some updates but the bathroom sink is metal like a kitchen sink. The outlets could not hold my block. Maintenance had to bring me a surge cord. The rugs are outdated. The television did not operate the entire weekend and the refrigerator was not working either.

—-

Everything was perfect

Everything was perfect

The breakfast was very expensive for such a minimal selection. For a family friendly hotel the food wasn’t very family friendly

Fridge in room and table were not clean when we got into the room for the first time. Ice machine on our floor was out of order

AC unit loud Great mini fridge

Nice hotel beautiful view of the city. Will visit again.

I loved it the breakfast is totally worthy with the views

Overall hotel looks really nice, very clean, good location. Breakfast buffet was really good.

Bad staff

The rooms were clean and spacious

Very nice hotel and nice staff

Air conditioner little too loud in the room

Great place to visit. Beautiful inside

Parking was super convenient and spacious. Sadly, the pass the hotel gave us for coming in/out without paying each time didn’t work so we had new passes printed and texted to us, but they also didn’t work. The pool was freezing cold. Super nice staff!

Great

good

Would stay again.

Pool was nice, staff was rude but other than that ok. The tub wouldn't drain and the pool water was cold.

Excellent treatment

Everything was excellent specially the king suite and its strategic location. I wish we could have microwaves in the room, and did not have to share from 3 floors down. I can understand it is done to promote the local restaurants but everyone may not like what is offered in those menus.

The stay should include free breakfast

2. I went to buy my kids food at the market around 7 and it was closed. Apparently the employee wanted to take a break so she closed the store. While we waited I sat down at the bar area and got told I had to move since my kids were with. I understand there are laws but we were just waiting for the market to open and watch basketball. 3. We got to the hotel around 11:00 and had to pay 50.00 to check in since we were early. If our room was ready, why not just let us check in? 4. Lastly, I didn’t know that parking would be 62.00. At that price you should have valet. This is the 1st place we’ve stayed in Chicago without valet in a long time, if ever. Overall, the place was nice, clean and convenient for the train station but let us down inways.

Booked a skyline view room for over $400 with a $200 deposit just for there to be a big fat roof in the way of the view. We were able to switch rooms and everything was clean.

Meh

We had no hot water at night and then lost hot water in the sink, when they came to repair, they had to change the filter that was full of dirt and was blocking the water

The room was comfortable and the bed provided for a great night’s sleep. The location is in a quieter area of downtown but close to everything you would want to do.

Hot water in the shower did not work, cable was on glitching all night and the heated pool was out of order. Besides that it’s a beautiful property and the staff is very courteous.

The pool was freezing, there were no towels available and they hid a parking charge of 63 dollars on checkout. They made it seem like the parking was validated.

Hotel staff very nice and helpful. Rooms were decent with some updates . Housekeeping came pretty fast when we needed more towels. The bar and food was amazing

House keeper too lazy clean the room

They said the breakfast not included and they charged me for it

ask towel several times but no one care

Great stay

The room was nice abd comfortable. Tge staff was very attentive and addressed my needs quickly.

A very good breakfast, and the cafeteria staff were very friendly.

Very nice hotel. Highly recommend!

Restaurant and bar were great! Lovely views!

The sink was leaking and they didn’t give me my $200 deposit back!!

Great hotel, worked great for my family and young daughter. A downside is this hotel does not have many businesses around it so plan to drive or uber to somewhere or have it brought to you. Option to have parking included which I would definitely recommend for longer trips.

시카고 리버워크 근처라서 성 패트릭 날 행사 구경에 좋았어요. 주차는 한블럭 떨어진 곳에 했구요. 건물 구조상 바에서 생기는 소음이 새벽까지 이어지는 건 아쉬웠어요. 커피 머신이 원래 꼽힌 자리에서는 작동하지 않았지만 다른 콘센트에 꽂으니 잘 작동했어요. 전기 배선 확인이 필요해요. Bon씨가 아주 친절하게 맞아주셔서 감사했어요.

Great hotel and location

Great view at breakfast and great food too

Great

Great location

Had a great time with a wonderful view

I highly recommend this hotel

The breakfast buffet was amazing and Juan was so friendly, helpful, and sweet to chat with! Putri was also so helpful-- I was generally very impressed with all the staff there! Everyone was so warm, kind, and professional! Whoever does the hiring has done an excellent job.

Very perfect

Conveniently located great city view

We spent valentines weekend at this hotel and I can say we had a blast. We loved the that they had a sauna/gym/pool. This hotel is a close walk to some amazing restuarants and night life places. Big shout out to Hamza the bellboy. He is a super friendly guy and helped us out alot.

Shops near by

Room was perfect can’t wait to go back

This hotel is in a great location. Super close to all the attractions we wanted to visit. And there’s a beautiful view of the city.

Clean room and good staff

Room was nice , was a little far out from the heart of the city. Pool was cold.

Rooms were clean. Staff was friendly.

Great stay

Friendly staff, clean, nice location. Had an issue ans it was handled promptly and to my satisfaction. Will be back again when in chicago.

Room spotless, staff very helpful

I didn’t get my deposit back

it was great

Cleaning staff was exceptional!

Y el señor del caunter creo es supervisor habla un poco español,muy amable y atento. Solo en la mañana en la hora del buffet fuy por 2platillos.el cosina un señor mayor poniendo la comida fue muy amable y cortes con tu buen provecho! Y cuando Hiba a subir según tenía que pagarlo cuando expedia decía desayuno incluido luego voy a pagarlo para llevar que no podía llevarlo tampoco. Si tú compras algo tu haces lo que gustes te lo llevas.Que no que tenía que comerlo allí sentada.Creo que en esos méritos estaba mal una señora y un señor. No dejaron.Ni lo pague,ni me lo llevé y ni me lo comí.Eso es una falta de empatía y desconsideración.No me hubiera gustado se desperdicie la comida.creo eso deberían de mejorarlo.

Top notch for all

When i checked in the price was almost 300 more than i booked through hotels.com. it was figured out after i asked for a manager, but it was embarrassing.

We were very happy overall with our stay. The hotel was clean, room was clean, food and our server were amazing. Views were phenomenal. Pool and fitness were also nice. Location was nice. Only things, which are minor IMO, 2 towels were dirty/stained which they brought new towels right away and our coffees were made by two different baristas on differnt mornings which was noticeable. We are already planning our return trip to the city and plan on staying there again.

Great

Everything was great. From arriving to leaving. The only one issue was, we had to lower our loud music. Didnt think our room neighbors would hear it. But they did. After that we were cautious even with the tv. That Downtown Chicago view never disappoints. Loved that we had a corner room. It just doubled the view. The staff at the main lobby, were also great. Loved the chicken wings. Pool area was big and cleaned. Glad we got to have a nice dip. All in all my wife and I really enjoyed celebrating our 20th anniversary.

The clean room

Everything was great

Convenient location, clean rooms

Great location! Great stay! Really good burger!

I absolutely loved this hotel! Came to an extended weekend with my youngest child (6) and it was a great experience for us. Great amenities. Very friendly staff. Very clean. Good location. Beautiful view. We will be returning for sure.

Clean

Staff

Staff was friendly and helpful. Room was very clean

Consistent

Great View! Staff was great. Hotel was nice and clean all around. However house keeping needs to vacuum the floors but other wise GREAT STAY.

I would definitely stay here again. All of the staff were friendly and helpful. The hotel's view of the city is

Everything good

Room was clean it was kind of amazed to get to the rooms but it was a nice room and the price was nice

However, the pool wasn’t heated and wasn’t thought after. Variety in breakfast was really lacking. The lady at the front desk was really rude at check in, with concerns for professionalism. I mean for such money we expect to be smiled at at least at our arrival.

Some may find this hotel a little "old school", but it's dependable, clean, efficient, and well located. There are so many reviews of hotels in the downtown area that are all over the place...we went back here in 2025 after staying there in 2016, and they were on top of everything. Room could have been a tiny bit bigger, but hey, it's downtown Chicago...view was nice, room was clean and quiet, restaurant/bar area was clean and breakfast buffet was nice, and check in/out was simple. YMMV, but for *our* mileage, we'll always stay here when were in DT Chicago.

Perfect stay. Staff was great.

I was denied a room by Alonzo

Great location

The hotel was clean, well taken care of, and the staff was very friendly and helpful. The bed was very comfortable. The shower had excellent water pressure and plenty of hot water. The parking was convenient across the street, easy to get in and out, and less expensive than others in the area. The view of the river and surrounding buildings from the 15th floor lobby and our hotel were both very nice. We did not use the pool or gym, but they both looked great.

Great staff and a clean room!

Great views of River, friendly staff. Good price for the area. Beds were super comfy and room we were in was very large. Would def stay again.

Exceptional staff, spotless room, and the most comfortable king sized bed I have ever slept on...I am not even exaggerating. Slept solidly because of how PERFECT the msttress was. The hotel is gorgeous with a heated pool, workout room, living room area to hang out, decent sized, little market compared to most hotels, and a location close enough to the parking garage that you don't need to use valet. Also, ordered DoorDash and had no issue with the person locating the hotel.

Hotel and staff were great. Wifi wasn't good. TV in room was definitely wirelessly connected and kept freezing. Rooms were nice. Pool was great. Wifi is only complaint.

Love this hotel 10/10

Everything about my stay was great!

Hotel was nice, staff could use some customer service training and could be a lot more courteous. No hot water in shower and$9 for a bottle of water is ridiculous.

The fan in the room could not be turned off. Made loud noise and we were not able to sleep well. The water took almost 5 minutes to heat and did not last very long. we did not have breakfast here, but the breakfast area looked really nice and the food smelled delicious. staff, we are very friendly and eager to help.

Thankful for the common area bc our room was pretty dumpy (a little run down). Front desk staff were decent except a little rushed and rude. I wouldn't stay there again.

Good service

The food at the Waterview restaurant was amazing

Clean room, great location downtown, great amenities.

Follow through on cancellation claim

Lame

Yes

I was traveling with family of 3 including a toddler and they don’t provide even bottled of waters abd there is no microwave in the room . Other than that it was good stay.

The heating system in the room was extremely loud, the TV didn't work and there were a few ants in the room. But the staff was excellent, and my issues were resolved.

I love staying here. Great View. Staff is friendly.

Nice room, within walking distance to train. Friendly staff. Good communication. Would stay there again.

Awesome

sadly the Television didn't work nor the shower but the staff was very lovely and friendly and the View was fabulous

The bathroom needed updated paint peeling off ceiling and air vent above shower head not a 4 star hotel more 3 star

very affordable and nice hotel

Loved the staff, all of them were friendly. The restaurant team was personally our best.

Room was amazing, bed was comfy, staff were so nice. Definitely going to be our go to hotel for when we go to Chicago

Zd

Room was very clean and the beds were COMFY! It was quiet and the atmosphere was very nice. Loved the big open lobby to hang out in and restaurant/bar. The breakfast was good but was the same exact food all four days we were there, same potatoes, same waffles, same bacon. Also if the third person wanted to eat it was $26 and I have never eaten $26 worth of breakfast food in my life! You can use the 8 (four days) included tickets any way you like though. The staff was very friendly... shout out to older gentleman at the bar, busboy, and desk staff who work very hard and went above and beyond.

No microwave & small fridge

Yes

I have stayed in many locations on the south states and all the employees have better attitude than this location. Maybe because we arrived on a holiday but that is no excuse for that. Main issues with attitude were the front desk. Restaurant staff was the best customer service that’s why I will give this location a 3 and not a 1. Food is also great.

El personal fue agradable el servicio y la habitación increíble !

We got into town and went to check in and couldn't find anyone at the counter, finally I found someone cleaning the floors and the clerk was sitting on the couch. She told me I would have to wait to check in 20 min as she was doing a night audit and she was on lunch. While we were waiting she proceeds to talk to the woman at the store area talking about other guests and what they were buying. She was not professional at all. The breakfast staff was very friendly. Rooms were okay. The hotel was kind of oddly situated we had to go in the building walk to one set of elevators upto the 15th floor and then across the floor to the other set of elevators and up to our floor. This was a bit inconvenient. I would not stay here again. Breakfast buffet was $26 per person. Breakfast was just okay.

Good location

Amenities

Room- the TV didn't work. We had to keep calling for someone to come look at it. The pool was supposed to be heated but the maintenance man told us the heater was broke so the pool was ice cold. The staff was rude when checking in. When booking the room it was not stated that there was a 200 deposit.

Room was clean- no interaction with staff beside check in

Loved the room

staff was nice. room didn’t have towels & water didn’t get hot

Great view of downtown Chicago, easy access to the Mart, and friendly/helpful staff

Yes

Dated room, very loud air conditioner, and heating unit by the window. But good location and nice stuff. We enjoyed breakfast buffet every morning with panoramic Chicago reviews on the 15th floor.

This is my 3rd time staying here and I loved it! Great costumer service, beautiful hotel with an amazing view, close to everything we wanted to do and in a nice area, loved it and will likely stay here again

Great hotel

Needs more informative resources: for parking, breakfast time. Rest of the services, great

All of the Above! Everything was Amazing!

Very spacious clean room. Prime location.

Recomend

Ms Loretta was OUTSTANDING, there was a problem with our parking and she went above and beyond to get it fix. And made sure our birthday stay was great.

Night some one from house keeping knocked the door and kept a pillow outside the room. which we did not ask for . Knocking the door mid night was very scary..we had a very bad experience

didn’t have breakfast there but wish i did!

Excellent hotel plus very good location

The Ac is the room was as loud as a truck was one of the worst vacations ever…. We called multiple times to get it fixed they sent someone but still the same very disappointed!!!!

Si, todo muy bien

There was a 24 hour market in the hotel for sandwiches or snacks. Lots of elevators and parking garage is also available if needed. there are many parking lots in walking distance that are cheaper. I would highly recommend this hotel.

yes

Room was clean, staff amazing and just an overall great place to stay.

Really nice rooms at a good rate

Overall had a great experience! The room was clean and spacious and had a great view. My only note would be the set up of the rooms/lobby concept. It is all open, meaning you can hear absolutely everything coming from the bar area. There was a football game and the entire bar was screaming and you can hear it loud and clear as day in your room at night. The walls are just pretty paper thin, could also hear music loud and clear from someone in the room next to us. But otherwise we enjoyed our stay!

Clean room & great staff

Our stay was amazing! The staff was very welcoming, the room was spacious and extremely clean. We enjoyed our stay there and will be returning!

Room was extremely clean and beautiful 15th floor. The parking was expensive, which is why i gave 4 stars, however, i will say the ability to come and go throughout both days without additional charges made it worth the money.

Everything was amazing!!

The heating system was full of dust and lord knows what else. We were afraid to even turn up the heat. We didn't want to breathe in what it would have pushed out into the air. It also was falling apart on one side of the room. The real kicker was the lagging TV. We couldn't watch anything during our entire stay. I was so annoyed.

Great

Brutal. So noisy in the room with sound pouring up from the loud lobby bar. Had to leave and go home.

Clean room, great view

Clean

Room was ok, great view and very friendly staff.

Excellent room, staff & amenities. Everyone was very helpful.

The room was fine but a bit worn. Water damage near tub, dinged lampshade. There was a loud horn sound each morning caused by pipes which woke us up. The housekeeping took forever when we asked for more towels. The food was good but the service seemed disorganized. I like the overall stay though. The shower was terrible and no water pressure. Very convenient for business as it is attached to the Merchandise Mart. You are netter off having breakfast at the billygoat located under the merch mart.

Very friendly staff and service. The lobby was beautiful and the room spacious, clean, and quiet. I hadn’t stayed in a Holiday Inn for a long time, but this was close to work office and I was very impressed. Will stay again when needing to stay in the city for work again.

Need more breakfast options.

Incredible value for the cost. Beautiful hotel, excellent location. The only downside was taking one elevator from the lobby to the 15th floor, exiting and walking to another elevator to go to your floor. Small inconvenience for a great stay.

The hotel itself was good.

Unwelcoming front desk personnel during check in, brought my family into the city for a special night out and did not receive a warm reception. The television only works if connected to AirPlay on a separate device (which we don’t have), there are no main channels. WiFi is only available on an unsecured network so this could not be used. The entire wing of this floor and windows are poorly insulated, a very cold draft is present in the room. Ordered door dash and did not receive a notification from the reception desk that a delivery had been received. None of the call buttons on the phone are programmed, pressing ‘0’ gets you to the general voicemail box. Not worth $250, will not be staying here again.

—Staffs were really nice and helpful —breakfast was really good —Air conditioning kept us warm from the cold I would definitely come back!

Excelente servicio, el personal de desayunos super atentos y en recepción Sam fue muy amable y atento, un hotel al que sin duda regresaremos 😊

Everyone was very friendly and welcoming

Good

Easy location

Unfortunately staff just really was not friendly.

Stay was perfect!!!

Everything was nice, it’s quite a journey to get from room to front desk.

Very clean

Thoroughly enjoyed my stay, the property had an amazing view you couldn’t beat. Convenient and right in walkable distance to a lot of things! The staff was very nice, will be returning!

Be careful of hidden taxes and parking fees that got to be quite expensive

It was a convenient stay for downtown and with parking for the extra fee made staying downtown much easier. Hotel was clean and staff were very nice. However, we did ultimately choose this hotel for the “heated swimming pool” per our kids input. The pool and pool area were both freezing and we were not able to enjoy this. If you’re staying for the pool, don’t.

Clean. Great customer service

Recomendado 100% las habitaciones impecables, las instalaciones todo genial..!

We originally booked a room for Saturday but added Friday night as well due to the incoming snowstorm. When we checked in, we hoped the two nights could be combined so we could remain in the same room for the duration of our stay. Unfortunately, this did not happen, creating unnecessary inconvenience. We also dealt with a leaky sink pipe, which resulted in us having to move rooms three different times. At one point, we were placed in a smaller room, and the staff member assisting with the room change appeared inconvenienced and unwilling to help us secure a comparable room. Only after multiple moves were we finally placed in a room similar to what we originally booked. While we were offered a $30 refund, we feel this did not adequately reflect the amount of disruption, inconvenience, and time lost during our stay. Given the repeated room changes, the downgrade, and the overall inconvenience, we believe a more appropriate resolution should have been offered. Additionally, the customer service at the concierge desk was disappointing. Several staff members were not polite, and the woman who checked me out on Sunday was especially rude and unfriendly. Her attitude left a very negative final impression on our stay. Overall, the repeated room issues, lack of helpfulness, and poor customer service made our stay far less enjoyable than expected.

Nice

The pictures online look very different from what the place actually looks like. There was only one water station instead of one on each level, and the facility wasn’t as clean as expected.

room was good,location was perfect!

Location was perfect for us

The location of this hotel was very convenient as I had business at The Mart. It was clean, the room was nice and the staff I encountered were friendly. My only complaint would be the navigation of the building. It was a little annoying having to go up one elevator and across a lobby to another elevator just to get to my room. Overall I would recommend it if you want to be in that area.

Great hotel, convinient in getting around the city as well as tourism options

Clean and very hospitable

Rooms need updated. To far from parking.

Room was excellent, stay was very good, staff are very helpful and the breakfast was very good in terms of variety and quality

Nice pool and sauna. Clean room with lovely view.

Room was what i expected

Great place

Easy check in, room was perfectly clean as well as the halls and elevator. Great view, restaurant and bar were wonderful as well. Courteous staff.

Room was clean and comfortable. Staff was very nice and helpful. Walking distance to many attractions and Union Station.

Clean room, nice staff

Everyone is was kind and helpful . More than accommodating . The location was convenient. A modern yet simple hotel

The room was decently clean. There were a couple of spots on the carpet where there are small debris. Bathroom was clean overall. The bed sheets are clean as well. However, the mattress itself had a big brown stain on one of the corner of it. We didn’t care much for that stain though since the bed sheets are clean. We had the view of the river and it was really good. For the price range that we paid, I would recommend other people to stay here.

Excellent location

The staff was amazing very helpful. Place had everything one could need.

Best experience!

They need more variety on the menu, otherwise everything is fine

Great hotel.

Great location

The hotel was clean and close to plenty of restaurants. The parking across the street was easy to figure out but it was $61 a night. It's on a little dead end street so thankfully no traffic or anything out front.

Shop in lobby selling food and water items at extortionate prices

Great location and nice room

Lovely hotel . Beautiful views . Nice staff

The room was clean and comfortable. However the lack of water pressure in the shower very inadequate. With longer hair it took a very long time to try and rinse shampoo/conditioner out of my hair.

Awesome

Staff was great. Room we booked was amazing with view of the city.

Very good service

The staff were very friendly. Our room was cleaned every day. Breakfast was great.

Nice and convenient location.

We had a great time! Room was clean stuff nice and helpful

The room was okay. It advertised that the beds were queen beds but they were not. I talked to the front desk and they told me that all of the “queen” beds were that size. They are in fact twin full size beds. Also, if you are advertising for four people make sure that there are enough items for four people ie towels and bathrooms

Staff was friendly and hotel was very clean!

The staff was amazing

The first room I was assigned had issues. The phone did not work, and the front desk agent rented the room to me despite Tay Tay being on a list preventing it from being rented out because of the issues the flu had when I got to the room two maintenance persons were in the room trying to fix the phone, they left when I got to the room and said that they would come back later, they never did. Because it is colder in Chicago currently we turned on the heat only for an awful smell to suffocate in the room, and we had liquid droopy from the AC/heater unit onto our luggage and shoes. Once we spoke to the front desk they relocated us, and then we had to ask them to come come to the room and fix the water. The maintenance guy who came to fix the hot water issue was efficient and tried really hard to be as quick as possible resulting in our concern, however this was the second room and yet another major issue. It took the tech at least 45 minutes to fix the hot water, causing us to be late to a wedding rehearsal dinner, which is really important. There was a very nice bell hop on the 15th floor, but he did not follow through on several things that we requested. The location is great, but parking is across the street, and when you go inside the hotel you’re the first floor, you didn’t have to take an elevator to the 15th floor where the actual lobby is. And then you have to take another elevator up to your room. Imagine doing all of that when you need to go run to your car.

Great location , staff very efficient and restaurants offered a good selection of food!

Clean room, nice views and good staff. Great location

The staff throughout the hotel was very attentive and helpful, not to mention the room was spotless and very spacious for the price I paid. The tv never worked unfortunately but it wasn’t that big of a deal.

The hotel was clean, and great location. But the staff was not that nice. The front desk didn’t give me any details about what time is the breakfast and where I had to ask her all those questions

The room was clean. The restaurant is great, and the staff was friendly.

The room was okay but definitely should have been cleaned better.

Staff was great room was extremely clean and beautiful!!

also close to Riverside Walk which was perfect for running in the mornings. Pool was good too. Would definitely stay here again.

Had a couple problems throughout my stay, Heidi handled it professionally and I wouldn’t stay here again if not for her correcting the issue. People like her hold a company together, make sure you appreciate employees like that.

Hotel staff was nice overall. The bed was comfy. My only two icks considering the price was the shower was lukewarm at best and I felt the towels had stains. Minor issues considering the good location and pool/gym/sauna. I guess I just thought the experience would be a little nicer since it was a boutique-esque hotel but that's just me being picky. I would consider staying here again (if it was cheaper)

Staff is wonderful

Habitación amplia, limpia, excelente servicio; ubicación perfecta sobre el Riverwalk; excelente opción para conocer la ciudad

Very loud, people slamming doors, loud kids late at night. staff sub par, not helpful. Room had peeling wall paper. Nothing special

Friendly and helpful staff

Our room was clean. The staff was really top-notch.

Staff

For the price of the hotel our toilet didnt even work and the the person down stairs was rude when we reported it. We eventually did get it fixed but it was a bit of a hassle. Plus the wallpaper in the bathroom was falling apart. I just expected more for the price. The room view and hotel location was great though. The hotel lobby bar/restaurant was nice but you couldnt turn the bar tv to the game. That frustrated alot of poeple.

The room was very nice and clean. The bed was really comfortable. Staff was very helpful and the restaurant was excellent. Definitely would stay here again.

Wonderful view and location!

The people were friendly and accommodating. The facilities are beginning to show their age.

Wonderful place to stay. Away from the crowds but easy to get to downtown.

Staff very friendly, hotel location at a convenient location at a end of a Cul de sac and walking distance to many great locations.

We didn’t know what to expect from a Holiday Inn in a tower and were pleasantly surprised. The building — hotel actually starts on the 15th floor — is like new and was very clean. The staff was universally friendly. The lobby floor has a grab-and-go food option available 24 hours and a nontraditional bar and restaurant with seating more like a hotel lobby than a restaurant. There’s a huge TV screen, but it doesn’t dominate the space. We checked out the pool but didn’t get a chance to swim. Other people’s kids seemed to love it, though. Our room was smallish but well-appointed with a quite-wondeful bed. Location on the river handy to all kinds of restaurants. Recommend if you want something downtown.

I thought it was odd that we could not get plates for our room to eat the deep dosh pizza that we had ordered for delivery the evening of 10/17. Then on 10/18 for breakfast they ran out of clean plates at the buffet and people had to wait about 10 minutes as the crowd grew. Front desk staff on level one was great though, as was the cleaning crew and security.

Staff was wonderful

The room was okay although the bed wasn't very comfortable at all. Also, you need to take two elevators to your room, and the elevators are very slow and sometimes out of service. We never got breakfast because it was $26/person for a standard hotel breakfast. But a good location, safe, and convenient.

N/a

Good breakfast and friendly staff. Rooms are clean but they should start “refreshing” some of the features like carpets which seem worn out in some areas .

Clean room

Erika at the front fest was amazing. So was Kevin! I will be back!

Very Nice Hotel in a great location.

The sheets were amazing; shower water flow a trickle. The location is perfect for my work.

Great hotel - great location. It's a bummer that the view from the restaurant/bar isn't as cool as it used to be, because of the new buildings in front of it, but it's still pretty - and the drinks and food are very good. Room was very nice and clean.

Room was great, but I’m pretty sure u was butted up next to a loud elevator that I woke up to many times and couldn’t sleep past 4 AM.

Clean nice fun, staff was friendly

Great location right on the river! Clean rooms, huge bar area, awesome staff! Would definitely recommend this hotel!

Great location

I was visiting friends who live close by, so this was very convenient. The location was perfect to enjoy Riverwalk, shopping on Michigan Avenue and dining a some very nice restaurants in River North!! The area was quiet and very safe.

Excellent

Very nice spot for a fair price

We couldn’t sleep because of the loud air conditioner, and the room view was disappointing compared to its high price. It was especially hard because we have little kids with us.

Front desk was super helpful and nice!

Está perfecto en todos los sentidos

Outstanding service at bar and restaurant. Staff was great, can’t miss.

Very accommodating n friendly

Clean room. Very professional staff.

Great first time experience

Nice

Everything was nice

Excellent Stay!

Clean room and near everything. Walking distance or cheap ubers

Hotel staff was very friendly! Check in was super easy and the room was beautiful! But the best thing was the VIEW!! At night made me speechless. I will say the only negative thing was trying to find a parking spot in the parking garage. But other than that, 10/10!

Amazing room, nice pool, and can’t beat the location!

I only recommend this hotel for its location only.

This is our favorite place to stay in Chicago. Walkable to Riverwalk and other destinations. The area is clean, safe and quiet. The hotel lobby and bar are welcoming and beautiful.

Good

nice

Nice tucked away location and reasonably priced.

Best hotel tostay in I will be back

Great view from my room.

Mattresses were a little bit worn, but comfortable! Breakfast is way too expensive $26 ! Nice hotel ,location is good !

Back in late 2019 I stayed for a few weeks for business, the experience was so great I decided to bring my wife for our anniversary this year. The establishment was great, the staff was friendly and the hotel is in the middle of downtown which made things very accessible for sightseeing. I would come back again!

Great place if only you had better water pressure in the shower the place would be awesome

Staff was friendly and informative

The service was very good

Place was amazing. Upgraded rooms and close to RiverWalk

Good

Amazing location right in the middle of so many restaurants and bars. The view from my room was of the River. Never had a nicer view. Wow

The windows outside of restaurant/ look out are so visibly dirty it is hard to see out. It would make for a much prettier view if cleaned.

Great place in the city. Hotel starts on the 15th floor. Breakfast buffet was $26 but good options, even vegan. There is a 24 market but it’s mostly small snacks and limited pastries, not really a place to grab something for a breakfast. No yogurt, etc. My room on floor 16 was great. My only complaint was the bathroom smelled really bad like smelly old socks the entire time. Didn’t see what was causing it. Everything else was great.

Love this place. Great layout and wonderful staff. My only complaint is that they either don’t have enough elevators, some are out of service, or they are just too slow. Long waits at times and crowded.

Great location.

Perfect location. Room was clean and service was perfect. I will definitely be staying again next time I’m in town.

The room was very nice and comfortable. We enjoyed our stay and dinner at the restaurant. We would return here again.

Clean room | Staff

We usually stay here during Riot fest but the counter service was the worst. Alonso was rude, condescending and every time we had to run into him he wasnt helpful. Other than that, everyone else was kind and respectful. The girls at the coffee stand were amazing.

Great location and walking distance to riverwalk.

Ive been trying to get a hold of housekeeping since yesterday, we left a passport card and I'm trying to figure out how to retrieve it. I keft multiple messages and no one has returned my call. On a side note I would like to point out the outstanding service I received from Madeline in the 24 hour market, she was professional, attentive and friendly.

You have to take two different elevators to get above floor 15 and it was really annoying to have to do that. And then parking was $60+ a night . Pool was nicer than expected.

Customer Service

Love it, every time I go.

The room was falling apart. Broken bath tub plug, broken towel rod that fell apart when we grabbed a towel, the outlets were so loose our chargers and appliances wouldn't even stay plugged in and the toilet was almost impossible to flush you had to hold it down extremely long and even then it hardly worked, and the pillows were very uncomfortable. Location was good and friendly staff but for the price, I would never stay here again with how poor everything in the room was.

Some nice views

Solo traveled & had a great experience! The room had plenty of space, was clean, & the bathroom was fairly large as well. I arrived early & was able to get a very early check-in for $70, the staff was so helpful so I didn’t have to sleep in the lobby! Would stay again, especially because of how close it was so downtown.

The river is right there, like downstairs and first right, unforgettable view and friendly staff that just get the vibe and are super helpful. Rooms are clean and room service staff is immensely hardworking and present. 10/10 made my girls trip unforgettable

It was good staying there

Really great but too expensive.

Loved it

Perfect for a girls weekend away! Clean rooms, coffee and food in the lobby available and great walking distance to everything.

Great!

The location was excellent. Close to lots of restaurants and boat tour's. Shopping is all within walking distance. Rooms are quite spacious and beds are quite comfortable. The bar serves excellent drinks and are reasonably priced. Pool was warm and clean. The sauna was so relaxing. Our view of the riverboats and city was truly amazing. Gym was great 👍 Def will be back!!!

A very nice property and very friendly wait staff

It is in a great location. You’ll have great views and it’s on a pretty low traffic street. Definitely wouldn’t mind staying there again.

The view

Beautiful scenery, close to everything I wanted to experience and explore

Amazing stay! Thanks for all the attention

Close to everything

great location

To expensive for the place. Clean, acomadating.

The sky view was absolutely amazing! The room was clean, spacious, and very comfortable. The staff were friendly and welcoming, and I really enjoyed the drinks at the bar. The overall menu experience was also excellent. The only suggestion I’d make is to upgrade the irons in the rooms, as that was the only part of my stay that could have been better. Otherwise, everything else was fantastic!

Great stay! We loved the location. Very convenient to Starbucks and 7-Eleven. The bar and restaurant was great.

The bar and breakfast buffet were nice. Breakfast was a full breakfast with vegan options. We didn’t have time to use the pool & sauna, but my daughter said the pool looked nice. Klaou checked us in and assisted us to the elevators. The gentleman on the 15th floor was nice, even getting our elevators for us on our way out. Our view was magnificent! I think we had room 1719. We were there for my brother’s wedding at Merchandise Mart, which was next door. The river walk is a short walk away (if you have good knees). Also close to the world’s largest Starbucks (by uber, not walking). So my daughter was able to take this off of her bucket list, as I was also able to check off Taste of Chicago. The only negative are the super low, small toilets and the fact that there was no cable tv the first few hours after check in.

Our car was towed in their parking garage because we parked in a restricted area. Cost us over $300 to retrieve it. The front desk didn't warn us about the potential for being towed and management did not try to accommodate us in any way after the incident. It was also very hard to get a response from them when we tried to contact them about the situation. It ruined our stay.

Nice view clean room

Terrible

Lovely room, nice area

I wish there were more places to eat around there

Room was perfect! Early check in and high rise floor requests were met as a great way to spend my son’s 4th birthday!!

After the first room was not cleaned they made sure to correct it by giving us another room

No tv service

The pool noodles were a nice touch for the kids. Enjoyed the color lights and lounge chairs of the pool. Liked 15th floor bar area

This hotel is a solid place to stay. It doesn’t have all the extra service supports you’d find at a Michigan Avenue luxury hotel but then again you won’t pay those prices either. It’s clean, convenient, located on the river- easy access to the River Walk. About a 1.2 mile walk to Michigan Avenue. Quiet, comfortable sleeping. Some rooms require a switch in elevators but elevators are fast.

Good service

First room we got was super dirty, smelling like mold, and the A/C was full of dust. We got changed to a second room with more decent conditions. It has carpet all over so be mindful about it if you have allergies. Pool area was clean and organized. A good place to stay close to everything. We took the CTA line from the airport directly to the area, walked few blocks to the hotel and the way back the same.

It was just decent.

Fantastic views, super clean and wonderful service. Great price- location is also very central and easy to get to from the airport.

Good spot to explore the city

Excellent location and accommodations. The only disappointment was the indoor pool, as it was not heated, although hotel website states it is.

Good

Very clean and spacious rooms. All staff was friendly. No self-laundry services available.

It was nice a quick trip out of town the hotel was amazing

Staff was very helpful, property was clean and well maintained, easy walkable area. I had a Riverview room and was very nice.

Best place and hotel

View from the room was top notch. Water View Restaurant and Bar were great.

I made multiple complaints regarding the service. I had a hard time getting my room cleaned and getting towels. Lina the waitress at the restaurant on the 15th floor was rude and the food wasn’t hot nor cooked all the way through. The hospitality manager hung up on me. Terrible experience the view from my room was bad and our door faced the restaurant so it was so noisy. I plan on leaving a bad review on TikTok

Nice lobby and

Great room and view. Breakfast was a little pricey but for the quality was so worth it

Love it

Parking was reasonable and parking garage was right across the street. We requested a city view room and our room had a wall that took up part of the window so we didn't get a full view of the city. We had the breakfast buffet which was very convenient and reasonable. Will probably consider staying here again due to the breakfast and dinner buffet options.

Safe and convenient location, which was important to me. Beautiful restaurant and court yard to lounge in. No room service though 2 restaurants open on varied hours and grocery store. Staff are so friendly and helpful.

It smelled humid, but great location. Walking distance in downtown