Chicago South Loop Hotel

Disappointing

No breakfast was provided. There were no bars of soap at the bathroom sink. The in-rooom coffee was only 2 packets of decaf coffee. There was no regular coffee or sugar or creamers. Most importantly, the AC was on its highest and barely cooled the room. The air it was putting out was barely cool. If it had been really hot outside I don’t think it would have been comfortable at all.

The customer service at check-in was horrible. The lady did not come to the desk and she had guests waiting for over 15 mins. When she arrived at the desk she did not welcome or greet me. When I clarified the purpose of my arrival she told me to “hold on”. She charged my card without explanation of the purpose of the additional charge.

Free parking. Quiet. Reasonably close to Rate Field. Security on-site. No continental breakfast.

Poor

Room AC unit was non functional. However, I enjoy warmer temperatures so I was not going to ask for a different room. However, if my spouse was with me she would not have been happy. AC in room was poor to non-existent.

We were in town for a White Sox , hotel was walking distance to the stadium. The lobby area was freshly remodeled, the room floors are dated . The Wi-Fi not good .

The location. That's it Room was hot when we got there. Didn't have soap or all the towels. TV remote didn't work. Elevators didn't all work and they were very hot inside when they did. It felt like a 2 start $100 motel

Very good

Exceptional

The location was good. Close to a Hyde park, and close to the best place I’ve ever eaten; Batter and Berries on State St. Staff was friendly! It was very basic. Housekeeping only upon request, no basic hygiene items, like hand soap. Only one of 3 or 4 elevators worked.

Passable

Pleasant

The staff was nice, room was huge, and the bed was comfortable. Loved the free parking In our 2 nights here, 2 of the 3 elevators kept not working. There was only 1 elevator for a while. The bathroom sink and counter had hairs on it.

Nothing Everythung was Filthy Bad Service Torn curtains AC not working properly Didn't even got Toiletries

Clean

Good

Nothing The lobby, the staff, the room,

Exceptional

The Asian lady at the front desk will yell at you if you asked her for coffee and cups. And there was a baby roach in the bathroom The Asian lady at the front desk will yell at you if you asked her for coffee and cups

Passable

Clean and smelled clean too Hmm no breakfast or really anything other than offering where to sleep

Room was clean but a few scuffs on bathroom sink. Location to China town was excellent too, thats why we chose that hotel. Our air conditioner didn't keep up. We were on the 5th floor, it was kind if stuffy but not unbearable. Room 551. Elevator was kind of shaky too. Bathroom shampoo and soap dispenser were just sitting in the tub, not in the wall hangers. Overall it was decent though.

The hotel room that we booked didn't have any hand soap, or conditioner, the tissue box had one tissue in it. And breakfast was not included

Didn’t eat it The rooms, the carpet need to be taken up need updated furniture need better housekeepers that know how to clean. This hotel is not worth the price

Beds are nice and comfortable The carpet needs a detailed cleaning to make a home feel and bigger tvs

Bad

It is very dirty Property it was dirty and bed smell in the room

Poor

Exceptional

Exceptional

Superb

It is near downtown Cleanliness can be improved, I noticed there was rust above the bathroom door, scuffs all over the walls

Towels were clean and bed was clean! No soap, carpet dirty. Pillows to big. Clock didn’t work! Staff in the AM not professional!

Superb

No food. Drug use.

Passable

Superb

Disappointing

It was a convenient location It was not clean bed sheets were not clean and the towels smelled awful

Friendliness of staff. No microwave in room.

Friendliness of staff. No microwave in room.

It was close to public transportation I had high hopes for this hotel, but my experience fell well below expectations. The room was noticeably unclean, with dirt and grime along the edges. Even small details were neglected like the toilet paper rolls were already half-used, which felt unsanitary and careless. The customer service was equally disappointing. After waiting in line four separate times, the staff member was dismissive and rushed me rather than offering genuine assistance. At one point she told me to stand aside because she had “a lot of work to do,” leaving me waiting another 15 minutes before receiving any help. To make matters worse, the elevators were progressively going out of service throughout my stay. The last one still running felt unsafe, it shook noticeably when reaching our floor and the doors were slow to open. That’s a serious safety concern. Finally, the room itself was misrepresented. I booked specifically for a room with two beds and a full couch. What I got was a small, cramped sofa, nowhere close to what was advertised. Overall, this stay was not worth the cost. There are far better options in Chicago for the price.

Everything

The bed and TV out of 4 elevators, only one of them is functioning, I shouldn't have to ask for a face towel. No microwave in the room. The toilet tips to the side. the smaller parking lot has no lights at night.

Breakfast wasn't offered. Coffee on main floor was always available but only basic creamer. Flavored creamer would be a nice touch. No microwave in room but there are 2 on main floor. Although free breakfast is a perk, the absence of it got us out the door to see the city.

The best part was definitely the front desk lady. She was so friendly, welcoming, and helpful during our stay. Her amazing customer service truly made the experience even better Unfortunately, the hotel itself was disappointing. The entire hotel smelled strongly like weed, and our room was not clean — there was hair everywhere on the bathroom floor and even on the bedsheets. Cleanliness definitely needs improvement.

Just sad ,everything .

Passable

Good

Passable

The elevators were down, the ice machines and pop machines were not working but no signs, it was a few stains on our carpet but overall the room was clean and also didn't like how the back door anyone could just walk in at anytime.

We paid hundreds of dollars to stay at this hotel for ONE night and ended up not even being able to check in because we aren’t 21 even though we’re both legal adults. We have contacted this establishment multiple times in attempt to get a refund but we’ve gotten no response.

no microwave in the rooms and elevators were constantly down

nothing

We didn't have the breakfast, but the staff was nice and friendly! The elevators were down, the ice machines and pop machines were not working but no signs, it was a few stains on our carpet but overall the room was clean and also didn't like how the back door anyone could just walk in at anytime.

Very good

The room was spacious. Close to the Train and public transportation. Room 428. The shampoos were open and ripped off the wall sockets. The wall in the bathroom was moldy and bulging. Still use a shower curtain which were kinda stained at the bottom. Some hair strands that were long (both of us were males)

Great location next to a bus stop. Cheap, given that parking was involved. Big comfy beds in a spacious room. I wasn't entirely sure how to work the telly. Everything feels very dated and unloved, and there's no breakfast, but you really can't argue with the value, location and free parking.

Location was ok liked the free parking Air condition was not working on one of the room, one room was nice, other one has an issue for the cleanness.

This used to be the deal in Chicago. Sadly, the property has severely declined . Just sad ,everything .

Exceptional

Air condition was not working on one of the room, one room was nice, other one has an issue for the cleanness.

The bed was large and comfy. The room was spacious. Close to the Train and public transportation. Room 428. The shampoos were open and ripped off the wall sockets. The wall in the bathroom was moldy and bulging. Still use a shower curtain which were kinda stained at the bottom. Some hair strands that were long (both of us were males)

It was a great experience! I definitely enjoyed my time in the city. The hotel was amazing and in a perfect location for Lexi suite and touring. I will definitely be returning.

nothing

They had parking We got a two Queen size bed room. Meaning there was going to be more than one person staying there. But we only got one bath towel. Lady at the front desk was standing offish and kind of rude about it all too.

They had parking We got a two Queen size bed room. Meaning there was going to be more than one person staying there. But we only got one bath towel. Lady at the front desk was standing offish and kind of rude about it all too.

Martha was AMAZING as usual. Very patient and kind. Thank you N/a

Martha was AMAZING as usual. Very patient and kind. Thank you N/a

It was a great experience! I definitely enjoyed my time in the city. The hotel was amazing and in a perfect location for Lexi suite and touring. I will definitely be returning.

Pleasant

good staff constant elevator breakdown

Nothing really We paid hundreds of dollars to stay at this hotel for ONE night and ended up not even being able to check in because we aren’t 21 even though we’re both legal adults. We have contacted this establishment multiple times in attempt to get a refund but we’ve gotten no response.

Very good

good staff constant elevator breakdown

I didn't see breakfast mentioned as an option. I'm the hotel was in need of an update. The overall needed updating in the rooms and hallways. The online photos were nice and the hotel itself did not live up to the actual property. The staff however helpful lacked life and enthusiasm. My wake up call for example was forgotten and overlooked consumed by other tasks of the receptionist.

The rooms were clean. Location for my purpose wasn't great.

Location , parking, value for dollar Not as clean as should be, dated interior especially in common areas.

Exceptional

So many things didn't work. No WiFi, Elevators, A/C, the toilet...also, in general just old and worn out

Didn't take breakfast. Location was superb I am satisfied

Exceptional

Passable

Good location, and lobby + outside were really nice. Floors were dingy and dirty, room was okay but the shampoo and soap dispensers were all empty so that was disappointing. Also no breakfast, despite seeing a place that looked like it would serve it.

Reasonable price and free parking. Staff is always helpful, polite and accommodating. The staff here is this property's biggest asset. Blankets are too thin to provide any warmth. We were able to get extra blankets but they were honestly worse. Very rough and scratchy They no longer serve breakfast so the value isn't what it used to be.

Very good

Yolanda was amazing. Very good customer service. No coffee

The bed and pillows and parking lot and location was perfect Sorta had a funny bleach smell and not like the clean bleach but like you know the rags restaurants use to wipe every table with lol ans no breakfast was there when on the booking says free breakfast

It was nice and clean Windows were broken and wouldn’t close all the way /seal/lock and it was during a wind storm. The wind howled through the windows all night bringing in the cold. And staff came off kind of rude.

Very poor

Pleasant

Exceptional

Reasonable prices given Food Convention was on. There is a coffee machine, fridge, tv, iron facilities and hairdryer in the room. Bath and shower also provided. Although there is no restaurant in the hotel or in the immediate area, if you were to bring anything in there is a microwave downstairs available to heat up. A coffee urn is also provided there. I used a taxi to get to my friends in a 5 min journey and used the uber app for Reasonable prices. Would definitely stay here again Nothing. It was perfect for my stay. Clean and comfortable

The only good thing about this hotel is the parking. The rooms are dirty, and they charged me twice. I still haven’t gotten my money back. I do not recommend this hotel for staying at all — find something else.

Location was great. 5 minutes to China Town The bed was just OK. There was no shampoo or soap in the room. I had to go to the front desk at 7AM and there was only a security officer (who was great by the way).

I arrived at room beds we poorly mad and had black residue on the sides washroom was stopped up and hall way was flooded due to ice maker malfunction.

Location was great. 5 minutes to China Town The bed was just OK. There was no shampoo or soap in the room. I had to go to the front desk at 7AM and there was only a security officer (who was great by the way).

Superb

I arrived at room beds we poorly mad and had black residue on the sides washroom was stopped up and hall way was flooded due to ice maker malfunction.

Good

Good

My room did have a little bit of an odor but I let the staff know about it

Nothing. They stole my money They stil me money

Lots of construction in this area

It's location is great and the parking is acceptable for the price. It's not the perfect hotel but you accept that the lighting is poor they don't change the laundry because of the price. If you are worried about any of the reviews don't book here. If you need a bed to lay down in it does that. The lighting is poor, the carpet is old and outdated. The bathroom soap is just dawn laid out in the corner.

Everything

Free parking and convenience location and friendly and professional front desk staff Not enough elevators

Nothing really. The elevators decided when to work. The television only could be cut off if you unplugged it. The rooms are rated oddly. Just from my room, which was ( STK). but the bed was just a full size bed. Very uncomfortable for 2 big size people. Just about everything....

The shower curtain was to small The TV had no channels The TV was also very small and hard to see from the bed

Property needs attention rooms need to be updated east elevator needs to be operational and ice & vending machine needs to operational and stocked

No breakfast served!! Front desk management could have been more pleasant! First elevator was always getting out of order.

Great location and I love that there is free parking. The elevator is very slow and sounded terrible. The tub was very high for a senior to get into for a shower... did not know if they have other offerings.

The housekeeper came into our room without knocking to tell me it was check out time. Really rude ??

Water pressure, water takes awhile to get hot in the sink

Not a secured area.

Everything

N/A

Friendly staff, clean rooms, parking is included with room, roku's in the room to stream my favorite shows. Main elevator overheats so it was down just about every time we tried to use it.

It was a clean hotel in a nice neighborhood and plenty restaurants within mins from it That i couldn't watch cable and the tvs are RUKO which is account I dont have so I was stuck watching local channels. And the heat lamp and shower lamps didnt work at all

There’s actually nothing bad I can say about the place The clean spacious rooms and the service

3 of 4 elevators were broken, no ice machines,no vending

The location and car parking is only good thing The first room the provide it’s flush didn’t work, I called the front desk they changed room. I didn’t check the heat or ac that time after dinner when I went to the room and try to turn the heater it didn’t work I tried multiple times but it didn’t have any power the I called the front desk they said somebody will come and fix it but no one is there. After some time I tried calling them but they didn’t answer. The room and hotel is stinky and have a strange marijuna smell everywhere. They took 100$ deposits when I checked it. Hopefully i get it back. Not recommended.

I still didn’t get my deposit

In my stay there was rubbing something against some windows outside at 2am for like a whole hour when i was trying to sleep

It was close to Rate Field and good restaurants. Air conditioner did not cool the room so room was hot. Towels not replenished. Advertised a coffee shop and room service. Coffee shop was a pot of coffee and room service did not exist.

NO noise at night

1 of my favorite hotel in Chicago, IL THE STAFF

Location No towels for 2 days

I booked this hotel because it was close to the White Sox stadium. I’m not from Chicago so I went in blind. As soon as I pulled up and saw a few people just hanging out in the parking lot smoking, I made the decision to go elsewhere with my daughter. I even saw a guy locking his steering wheel with one of those bar. I’m like “nope, not staying here. Money lost, oh well. My daughter safety over this”. I trusted my gut to take her somewhere safer even if I had to pay for a better and well known hotel. Don’t trust pictures online. Pull up and left.

Bathroom smelled like pee as soon as we arrived

Decent space, good mirrors and tables for work. The bathroom was a little dirty and run down, as well as visible stains on the bedding. The provided amnesties such as conditioner was out, and the shampoo provided was dawn dish soap.

When I returned from trying to get into my first room unsuccessfully, they re-keyed the cards and gave me a new room. This place was HORRIBLE. The deadbolt on the room door did not work well. The bathroom looked like a run-down motel 6. Lamp cords stretched across the room so that I could fall over them when walking through the room. Of the three elevators in the buillding, only the one at the far back corner worked. On the trek to the elevator, there were a group of people gathered inside and outside an external door. They appeared to be gang-related individuals and were blocking hallways. Clearly, the "card entry only" policy was not in effect. BUT, there was a sign that said guns were not allowed!

The nite lady a nice and fair black lady was available when I checked in was very nice and presentable . She helped made my stay a comfortable one The hotel had a lot of ice machines, ice makers on the 4th floor and the 1st floor restaurant was closed off or not useful or working. I was somewhat disappointed ? at the Hispanics/Lantinos staff or day staff they were doing a lot of talking and consulting with others or having inappropriate conversations.

Close to the city The fact they never gave me my 100$ deposit back. Would never stay here again.

The moment we opened the door of the building it smelled like smokers village. The bathroom in the building is very dirty no napkins and the staff are so unprofessional.i was waiting for someone to talk to me when theres three people just talking and video chatting on the phone. The elevator is shady and looks like it’s about to break on you. When we found our room. It took us multiple times to unlock the door. The door hinges is broken looks like someone was trying to pry into it. We immediately looked at our beds curious because of how bad everything else was before the room. We found a mold on the bed covered by a small towel .the sheets have stains on it.the bed side light was broken and hanging. The bathroom was not flushed theres toilet paper seemed like someone just used it and not cleaned. Shower water was struggling to come out.

Unfortunately I needed to use a plunger ? and my room phone did not work at the time. So I had to go down to the front desk to ask for it and the desk person paid more attention to there personal cellphone than to me and my question.