Canopy by Hilton Chicago Central Loop

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Very good place to stay walking distance for what ever you need

My guest room at the Canopy by Hilton Chicago was beautifully appointed, and I especially appreciated the Nespresso machine and the refillable water bottle—both thoughtful touches. However, the lobby felt a bit worn, and the coffee bar and main bar, despite being described as 24 hours, had limited operating hours. The location is excellent, with easy access to major Chicago attractions, restaurants, and coffee shops. The biggest disappointment was the service: the desk clerk I interacted with was perfunctory and disengaged, both in person and over the phone. I had to initiate and close every interaction, which left me feeling unwelcome. Unfortunately, that experience alone makes me hesitant to stay here again.

Very good

Superb

Everything is great

Exceptional

Absolutely fabulous! Would stay again

Exceptional

Cool, vintage feel spot. Nice area. Breakfast on the patio is a must.

Great

The decor of the hotel and room was lovely. I am a fan of art deco and the rooms were done perfectly. Whoever decided having a master power switch in a guest room without telling the guest they could turn off their ability to have lights in the middle of the night is an absolute moron. Can’t say enough how idiotic the concept is in a hotel room.

Hotel staff were pleasant and helpful. Location was within walking distance to several activities and restaurants.

The staff and room were excellent. No bartender one night at the bar but it was otherwise a great experience. All common areas were clean. The ambiance was lovely.

Very good

The decor of the hotel and room was lovely. I am a fan of art deco and the rooms were done perfectly. Whoever decided having a master power switch in a guest room without telling the guest they could turn off their ability to have lights in the middle of the night is an absolute moron. Can’t say enough how idiotic the concept is in a hotel room.

This is such a great hotel! Safe, and comfortable and gorgeous!

Upon arrival no one was at the desk. An agent who seemed to be on her way out decided to assist me. I asked about parking and she informed me where to park but didn’t mention the negotiated rate for hotel guest. I paid more money on parking than needed. On the day of my departure I called the desk at 6:18am in need of a washcloth because we were short one in the room and no one answered. It was very rare to see agents at the front desk during the evening hours. Aside from those concerns, I loved everything else location was perfect and would returned despite these minor hiccups. Shoutout to housekeeping my room was really clean!

Great

The rooms were spacious, very modern and beds were really really comfortable! I utilized the gym in the hotel and it was more than sufficient. Would definitely stay here again!

This property is mid, and shouldn’t live up to the hype, the room we stayed at had broken flush, also there is no parking on property, but rather a shared Garage space a block away from the property

The staff was very kind and polite, and the room decor was amazing.

Unique lobby, cozy bar and great food! Rooms are wonderful!

it was we a nice stay just wish there was a parking structure was more convenient

Location and very clean

Location and very clean

Good

Parking is a 1-2 minute walk (expensive) from the hotel so it’s really convenient! The staff are absolutely amazing. Breakfast was delicious. The lights in the bedroom/bathroom are very confusing but the staff put us on the top floor and the view was amazing. Definitely staying here every visit to Chicago.

Location

Location

I loved it!! It was my bday weekend and they took very good care of me! The location was amazing! The rooftop was everything. Beautiful views!!

Very spacious room, love the tall ceilings, amazing location.

Huge rooms and great location

Fell a little flat for the price and reviews. Looks like a cheap facelift on an old hotel…not exactly luxury tier.

Exceptional

Superb

The food is not up to par with the hotel or its location. For example, bagels that were soft, tasteless, and soulless, like something from Wonder Bread. In the Chicago Financial District? They need to try harder or get a new food manager. Decent bartenders though.

It was close to the Chicago Train Station. N/A

It was close to the Chicago Train Station. N/A

Friendly, professional staff at check in and throughout our visit. Rooms were nice, clean, and comfortable. Minor inconveniences- the steamer in the room didn’t work well at all and menu options were limited in lobby restaurant with long service times. Location was convenient to public transportation. Would stay again!

Exceptional! Beautiful room and beautiful view! Had a wonderful stay!

My friend and I stayed for the weekend and enjoyed ourselves. The rooms were artsy and clean, and the staff was amazing, particularly Annie (front desk) and Sam (cafe). We didn’t try the breakfast, but everything looked appealing and fresh. The hotel is a bit of a walk from the Michigan Ave attractions, but I prefer it since the area is less noisy, especially at night! Overall great stay, I will definitely be back.

The hotel is very nice, as far as location, just plan your movements accordingly. My wife and I couldn't get around like we wanted to because we are both disabled with back and knee problems, so getting around was hard for us.

Hotel was beautiful but parking is in separate garage away from hotel.

Couldn’t access everything

Clean and nice room

Great place! Near many attractions! Def would stay again if I ever come back to Chicago!

Breakfast was delicious

Clean room

The rooms are very nice and clean. The staff are very friendly, helpful, and responded very quickly to requests.

Anne at the front desk was amazing, workers at the bar were great. Clean room, good drinks. Will definitely stay here again.

The staff were very friendly upon check in and our room was wonderful.

Everything was perfect I arrived a few hours early and the hotel held my bags for me until my room was ready and they let me add on a late checkout which was perfect because I was catching a late train ride out and the room was clean and spacious the only bad thing on the room was the temperature was set to 72 and the room was cold throughout the night but after asking the front desk about it they told me you just had to ask to get the temperature took up which they did and we were able to control the temperature after that which was much better there is a fridge but no microwave in the rooms and they don’t have ice machines but the front desk will bring you a big bag of ice if requested and location was perfect it was a short walk from the train station and a short walk to Willis tower overall it was a great stay and I will stay here again…

Hotel was clean and was on a good location The lady at the front desk was on a personal phone call the entire time during the check in process. For the price of the hotel you guys dont have a bell hop to help with the luggage to the room. Again for the price the room didnt even have a hair dryer

The lady at the front desk was on a personal phone call the entire time during the check in process. For the price of the hotel you guys dont have a bell hop to help with the luggage to the room. Again for the price the room didnt even have a hair dryer

Very cute and stylish room.

Location Furniture and bed are uncomfortable for older person with back issues

Location Furniture and bed are uncomfortable for older person with back issues

Clean room: Rooms were well-kept and tidy.

Clean room. Friendly and helpful staff.

Great location near train station. Clean quiet room. Look forward to staying here again. Great dining options near by!

It’s always great service and clean hotel

Wonderful period furniture and fixtures, right on point with Chicago’s roaring 20’s past.

The decor of the hotel was stunny. The breakfest menu was excellent, and the cooks did their jobs well. Dinner was a bit underwhelming. The rooms themselves are clean and spacious.

The room was amazing and the staff was great!

Very good

Great place to stay

Very nice and cool

We have stayed twice now and both times the room was beautiful, clean, and quiet. The staff was helpful and eager to give any information and/or recommendations about the area. The only drawback was that there wasn’t room service and the restaurants on site were pricey.

Never imagined what my hotel could be like until I arrived. My king size room was awesome & the views were incredible. Comfort was paramount during my stay here… I’ll be a return customer… I couldn’t stay longer….

Never imagined what my hotel could be like until I arrived. My king size room was awesome & the views were incredible. Comfort was paramount during my stay here… I’ll be a return customer… I couldn’t stay longer….

Na

best ever

Overall friendly atmosphere! The staff were very helpful! It was great!

Overall friendly atmosphere! The staff were very helpful! It was great!

Clean

Exceptional

Loved the vibes at this hotel. Right next to Willis Tower (Sears Tower) and a 5 minute walk from the train station. We will be staying here again!

Amazing hotel, very nice room and facility. Close to everything.

very clean

Stayed here for a friend's wedding. Great location and wonderful room. Very clean and modern. I loved that the room has a steamer instead of an iron.

Very good

Description and pictures on property's profile shows a outside patio/sitting area; however, it is no where in site. We asked for a city view room, and paid extra for it; but the only site we seen was a building. No city views.

Absolutely stunning hotel. Beautiful, unique, comfortable, and clean. Couldn’t have asked for a better stay.

Excellent, welcoming staff. Great value.

Great stay only complaint is bed is extremely low to the ground

Room was nice and clean. The only problem was the internet went out and the key cards had to be replaced.

the best Hilton so far.

Exceptional

Nice decor, clean and comfortable. Great location for Amtrak and really good roof top restaurant.

I couldn’t adjust my temperature for my room I am anemic and diabetic I couldn’t go above 72 and it was cold the shower water didn’t stay hot for long but the view was amazing hotel was clean

The room was very clean and the staff was great.

Room was excellent, 14th floor! Staff is always great and helpful. Food and drinks are excellent!

Very clean

Noise complaints over little to no noise at all.

Beautiful hotel , clean, and location is fantastic. The only problem we had was that we booked a room listed with a “City View”. The “City View” was a 2nd story room that looked directly into the 3rd floor of a parking garage and that’s all u could see unless you put your face on the window and looked directly up. We called to ask if this was a mistake and were told “that’s the city view you paid for”. Never heard of a 2nd story city view. So make sure you know what you’re purchasing before booking a room with a city view. Other than that the place is fantastic.

Staff were amazing and the amenities and atmosphere were lovely!

Beautiful decor, very friendly staff, great location!

Everything was good

The cafe/restaurant set up in the lobby wasn't ideal. And two sets of elevators leading to separate hotels were a little odd. The front desk was understaffed - there was only one person woking on check ins and check outs, but she did do an amazing job.

Yes everything was awesome....

Great room and amazing staff

Room was excellent.

Check in/out was easy. The hotel bar offered good drinks/small bites. Room was cozy and clean.

Stay was fine, but Expedia members beware: Hotel refused to honor VIP benefits. Expedia said hotel was uncooperative when they followed up.

Not earned but o have hilton name Checked in went to the room and left to another hotel Pretty much everything from staff to dirty room

Fourth time here and love it!

The rooms are very nice with a clean upscale feel. Food options for breakfast I found abundant and very delicious. The rooftop restaurant that is accessible via hotel elevator was a great bonus.

Beautiful property

Upon arrival 2 front desk people were excellent with customer service and getting me checked in fast shortly received a text about my room and if I had any questions to let them know much appreciated job we'll job nice room clean N/A

Beautiful room spacious clean great view awesome staff N/A

Yes

Great location!

Nice

I was told breakfast was included but this turned out to be untrue

Location cleanliness staff price! Perfect stay

Excellent hotel

Location was near a-lot of major places. It was very clean and stylish design. The bed could’ve been more comfortable. And i wish there was room service.

Great location if you are riding the Amtrak.

Parking is expensive. But the staff is great

The restaurant on 16th floor and the views and bar. Really couldn't think of anything we didnt like

Great place to stay…near to many nice places to visit.

Love this place! Rooms are spacious and modern. The cafe and bar downstairs are a plus. Great location!

I had a brilliant stay here. I got a good deal and the room was one of the best I’ve stayed in. It was also peaceful and quiet, and I felt safe here, which is valued by any woman travelling solo. Thank you.

Excellent location. The hotel is exceptional clean.

Everything was great

Location was terrific. Close to train station and walking distance to everything. The room on the 14th floor was comfortable and inviting. All of the personnel that we interacted with went over the top to assist us. Water pressure was a little light

Excellent room, very clean

Room was Very clean. Staff was nice.

This was the cutest hotel! The staff was exceptional and the rooms were wonderfully appointed and spacious. Would 100% book again.

Everything

Wonderful rooms, amazing staff

Gorgeous hotel and amazing staff

Room was spotless and smelled great! Staff was welcoming and informative.

Super cute hotel with

The room was very nice and comfortable.

Previous Canopy hotel was very IKEA-like. This one was decidedly upmarket and inventively stylish. This stay made me a fan of the brand- far nicer than Aloft, possibly exceeding Indigo. All that said, it is very targeted to millenials. Just 2 1/2 blocks from Union Station. Don't like 11:00am check-outs. Other tan that, I have no rocks to throw. It was 11 degrees outside- brrrrr.

Amazing hotel. Clean, trendy, quiet. Perfect stay. Great location. Will definitely be back.

Beautiful hotel. Great ambiance.

Room was amazing, big and super clean. We never got the food coupon we were promised though, the kitchen isn't open long enough for us to enjoy it. Rest was great and location is walkable!

Clean and well located

Lovely room. Great wifi.

Beautiful hotel. The room was sooo cute and very clean. The food, drinks, and staff all excellent. Highly recommend staying here. When we come back we will definitely be staying there again. It’s close to so many things downtown. Coffee right across the street.

Everything was amazing.

Amazing room, very friendly and helpful staff, and a great location!

Staff

Loved the room decor and the hotel amenities. Very clean and comfortable, although the beds are a little hard. Great customer service all around.

Room was really nice the temperature and being placed directly across from the service elevator was a down fall however the staff did there best

It was a minute walk from Quincy station and also close to the bus stations. If you are traveling using public transportation, the location of this hotel is perfect. Also, the hotel was opened very recently, and everything was clean!

Staff was courteous

Location

Very nice rooms. Staff was very friendly and helpful! Great location. Would stay again!

Nice, clean room. Comfortable bed. Noisy A/C

They told me I had an Expedia credit. I used it and then they told me no and charged me.

Parking (paid) is right around the corner, easy access. Check-in was efficient, and initial impressions of the hotel were excellent. It has a smaller, warm feel to it vs. a huge hotel downtown. Bar/restaurant area is cool/funky, a nice place to have coffee or a drink. The hotel is transparent about it being an "historic" hotel that has been updated. I think this is a positive, as the hallways leading to the guest rooms have more character with the dark wood and wall lamps. It is dark, however. My guest room was nice. Modern bathroom and shower, good space and amenities. Some cons...the beds were miserably soft. This is subjective, of course, but it prevented a sound night's sleep for me. Con #2: Noise. The hotel is adjacent the "L" public transportation system, and it is pretty much constant. Also, we had a church revival going on next door on a Sunday morning, so that was annoying. Neither noise issues were the hotel's fault, but be advised. Overall, I liked the hotel and would probably go back, but I would choose a corner room on a side away from the L.

Room was spotless. Service was great.

We often come to this hotel because the rooms are lovely, as if the hotel space, and close to events we go up; however our room is never ready at check in time. This happens every time, even when coming later than the normal check in time. I wish this was something they could figure out because it is frustrating when you have reservations and timed events and want to get into your room to get ready

Very comfortable room, well-laid out.

The lighting was a bit confusing. One switch controlled all switches?

Very comfortable and clean room.

glamorous room, incredibly clean

I enjoyed a solo 3 night stay. The location was nice and really close to the train station if you arrived from Midway airport. The room was nice and clean. The front desk staff were kind and helpful. The only con was the shower pressure was low. Other than that I had a great stay.

Nice layout and cool features

The staff was not friendly and not considered

Wonderful hotel, wonder staff.

Enjoyed hotel, comfortable. The towels need an upgrade but that is the only suggestion I have. Li would recommend.

Very friendly staff, the room was very clean and nice. Would definitely stay again

Staff was great and very helpful

Good spot

The only reason to stay at Hilton Central Loop is the proximity to Union Station. Very expensive rates, nothing in return. Do yourself a favor, and look for another hotel.

NA

The room was spotless and hotel services were excellent.

Super clean and great location

Good food and coffee. Friendly staff.

Staff not accommodating and unfriendly.

The room was gorgeous and the vibe was great!

Friendly staff, great room

The room was clean. It was quiet. Loved the hydration station. The bed was comfortable. Food and drink at the bar tasted good. Easy access to public transportation.

.

The staff were super friendly ! Everything was nice, clean, and accommodating!

The vibes were vibing! The woman who helped me check in was a freaking gem! The location was lovely, close enough to walk to everything, but quiet. Decor was lit, and everything was clean. Everyone I encountered were so friendly and helpful. Solid stay.

Friendly staff clean room

Great hotel, really impressive interior design throughout.

Room was great!

Friendly staff, clean room

Beautiful and clean hotel. Courteous staff.

Hotel was beautiful and clean. Room was too warm while sleeping, definitely prefer it to be cooler. Very unhappy with the breakfast deal. We paid for the breakfast package and didnt get it. Instead they wanted to charge it to our room. So we paid for something we didnt get. Other than that, great stay.

The hotel state was really nice as far as cleanliness and the staff however, the amenities closed down very early such as the bar and the rooftop restaurant. We checked in on a Friday and we’re not able to enjoy the restaurant due to being closed on the weekends.

Great staff and facility

Charming hotel with a great location right next to the Sears Tower. Great staff and cozy, clean room. There’s a rooftop bar as well.

Although I did'nt have breakfast everythinng waa amazing. To The front desk staff, to the rooms

Initially, I brought my teenaged children up to the desk and said my husband who had booked our reservation and was waiting in the car until he knew where to park, but that I had the confirmation email for our family's reservation on my phone. Ms Nariyah twice refused to look at my phone, saying she already had our reservation information but that she could not give us any rooms without my husband and his ID. I told her I would go switch places with my husband, and left. A few minutes later, my husband came back to the car and said she'd been unable to book both our rooms because the 2nd room was in my name and she needed my ID. So my husband took the car to park and I went back to the front desk. After waiting unsuccessfully, I went with our children to our one room, and then returned to check in to the second room. When I told her my husband had said she needed my ID after all, she got angry and said I should have told her the first time that there were two rooms. I asked if she could take my ID and held it out, but she would not reach out to take it. I have a documented shoulder injury and could not reach further, so I tossed my driver's license and it landed in front of her. She said she refused to take my reservation. No other staff were at the desk.

Loved it

Amazing location with great staff & amenities.

Great place

Everything was great!

We loved this hotel! The decoration is beautiful, the staff was friendly and our room was very spacious and the beds were super comfortable. Great location in Downtown Chicago!

Front desk was so professional and polite room was very nice and clean

Room was very clean , housekeepers ask you if you need anything at any moment.

Great location! Room was just as described, clean and stylish.

Overpriced!!! The room and especially bathroom wasn’t very clean. The breakfast option was mid with little options. No ammenities other than a gym and a roof top. Definitely not worth it

Ok

Loved the staff at this hotel! It is a great vibe and the food and bar is awesome.

Hotel was perfect for the Chicago Marathon! Everyone there was so friendly and we had such a great time!

Fantastic

would have liked free breakfast for the cost of the hotel no free breakfast

Bar was great!

Amazing location and comfortable room

The rooms were absolutely beautiful, staff was great and the location was convenient

Excellent stay. The hotel is great and the rooms are nice.

Room was very clean. Hotel amenities were great except there was no microwave

Second time here. Food and drinks are expensive but had a great time there

Great central location. Met all of our needs. Very attentive staff. Will be back. Thank you.

Room was beautiful and staff was super friendly

Amazing property, one of the nicest I've stayed in, 10/10 recommend

The staff was excellent. My only complaint was that there was no room service for dining.

Great rooms and excellent service

Everything was good

Ac did not work room was hot there were old food on counter

This is a good hotel for business travelers. The area closed down for the weekend but was in walking distance to many things.

Perfect location!

The staff was attentive and professional, though I don't think the number that texts you when you check in is a human, because I asked if they had something I'd run out of and never got a response. Regardless, it was a beautiful place to stay with extremely comfortable beds--down pillows included. Slightly loud on the side I stayed on, but it calmed down after a while. Thank you for a nice stay.

Excellent

Very comfortable bed, nice layout of room, clean, and love the Nespreso machine in the room and access to hydration station

Very inviting and comfortable hotel

Nice little hotel near our event. Clean and sharp looking.

Cleaning staff was excellent. The air conditioner was loud. Love the vibe.

Great hotel! We would stay there again!!!!

Would stay again

The rooms were beautiful and comfortable

loved this hotel , very cozy! great location as well!

The room had historic charm and was stylish but the light switches took some getting used too. We had a figure out which switch turned off sections of the room and electrical sockets. Eco friendly but be careful or you might not charge your phone.

I do really like staying at canopy and this was my second time so I do suggest to book the Landmark view!!

Very nice hotel, room was lovely. Quiet place. Enjoyed it very much

Perfect!

Loved the room, it was comfortable and clean. The bartenders in the lobby bar were excellent, breakfast was good, and the location was convenient for work.

Once I got to my room, I was surprised by how thin the walls were; I could hear noise from the neighboring rooms, including a couple next door having sex and loud music from below. It reminded me of my college days, which isn’t what I expected. The windows also didn’t block out street noise, so I could hear alarms and the train passing by. The service throughout my stay felt unprofessional. It took about 20 minutes to check out and have my bags held. I also missed the breakfast cutoff by just seven minutes, and the staff wouldn’t let me buy a croissant, which seems unusual for a café. When I ordered a latte, I received a pre-made coffee with milk instead, which was disappointing since I know exactly what I’m looking for. On a positive note, the decor is nice, and the location next to Union Station is convenient. However, if you're looking for a quality hotel experience, I wouldn't recommend staying here.

Great hotel and staff is amazing

Rooms are super dope. The only negative is, the roof top is closed on sat and Sunday. I arrived Friday and the outside portion of the rooftop was closed due to construction.

While every part of my stay was wonderful, I have to give a special shout-out to Kevin, the bartender. He truly made my experience unforgettable. Kevin was welcoming, personable, and went above and beyond to create an incredible vibe at the bar. His energy, hospitality, and craft made me feel right at home and turned a great stay into an exceptional one. I can’t recommend this property enough and will definitely be returning. Five stars all around!!

I had such a great experience here! The place was super clean, staff was very nice, beautiful ambience, & walkable to most things. I’d recommend this place to anyone such a good place to stay while on vacation!

Beautiful rooms and nice staff

N/A

The light switches were strange and controlled all the lights at once.

Beautiful hotel.

It was nice. The front desk lady was a rude though

I thought the hotel was nice. A little on the pricy side but it was clean and the finishes and furniture were unique.

Very beautiful property and my room looked exactly like the pictures. Enjoyed my safe and will be back.

Great sized room, staff were super friendly, facilities were cool and modern…loved staying there and would again!!!

The property was very nice. The staff was a little below average at the front desk.

It was the perfect stay next to public transportation and things to do in the city! We would love to return! The restaurant was also a huge plus! Coffee and staff were excellent!

The hotel looked nice and had a nice lobby area. Staff was ok. Staff at the Hilton garden were nicer and more helpful. The room was terrible. The bed was very low and uncomfortable. There was no good place to sit the desk chair was good except it was extremely heavy to move in place. The toilet in the bathroom was too tall as were the hangers for your clothes. Yes, quite frankly it seemed that this room was furnished with rejects from other hotels. Would not stay here again.

Great atmosphere and wonderful place to be

Loved the location

I had a great experience overall

Check in was easy; early check in was allowed.

Staff were excellent

Beautiful hotel. Easy check-in and check-out. Convenient if you’re taking the train.

Loved it my room was very clean and spacious and the check in process was a breeze and she was very helpful and gave tons of recommendations. I will be returning thank you.

Staff was excellent and very kind, this Hotel is right next to the Willis tower which features the Skydeck viewing platforms which are pretty unique!

Great place would stay again!

Everything was pretty nic

I had a fantastic stay at this hotel. I contacted them in advance to let them know I’d be arriving early, and they kindly allowed me to check in early at no extra cost — a gesture I really appreciated! The breakfast was absolutely delicious, with a great variety to choose from. The bar was also a highlight, offering a wide selection of drinks at very reasonable prices. The atmosphere was relaxed and welcoming throughout my stay. Overall, it was a perfect experience — 10/10! I’ll definitely be coming back.

Overall, enjoyed the stay at this hotel! First night was a bit rough since did a late check-in and there was no one at the desk when we arrived - there was only 1 staff member working the check in desk that evening and she was stationed at the Hilton Garden Inn next door. Just keep in mind they have limited staffing in the evening so check-in may take longer than expected. The room was clean and comfortable, with access to a water station nearby to fill up a glass bottle included in the room. So many food options nearby and the Sears Tower is right across the street!

Great choice !! Beds are low but comfortable.

Hotel staff and service were wonderful and accommodating. Hotel located in a safe and convenient location to the el and trains.

Great location.

Nice

The front desk was nice, but we asked for more coffee 3 times and didn’t get it to our room. The bartender ignored me when I sat at the bar so I left. Also. why have a rooftop bar/restaurant that is closed on Saturday and Sunday? The room itself was modern and clean. It definitely has a cool vibe overall.

Loved the mid-century vibe. Easy access from the interstate, close to dining and shopping. Would definitely stay again.

All good

guaranteed great vibe!

When I got back that night all the pillows were back on the bed, they did not have double pillow cases on them, they still smelled, and the bedding did not look as if it had been changed. I called the front desk and they sent someone to get the pillows. I kept the ones that I thought were ok but after laying on them for a minute I noticed the same smell. Now I want to be clear, it was not a light smell, I literally had to wrap two "clean towels" around the pillow and by morning the smell was so strong I could smell it when I was standing away fron the bed. The reason they smell is because they are old down pillows.After moisture gets in down they start to stink, especially ater they are heated up from your body touching them. Additionally, after washing my face and drying it with the folded hand towel I noticed brown stains all over the side that was folded inward, gross. That towel should have never been put out. And last, the staff lacks professionalism. When asked questions they are very "short." as if you are bothering them. I exclude Marquez from the complaint, he was great. The woman who checked me out was good as well.

Great Stay

It was upscale, clean, and in a great location.

The hotel is beautiful and upscale. The bar was lively when we arrived in the late evening. Our room was clean and comfortable. The area around the hotel is vibrant and feels very safe. We enjoyed the plentiful breakfast options (for purchase). We also enjoyed lunch at the Seville restaurant, which is on the top floor of the building, with lovely outside seating on the rooftop.

I loved it very spacious and clean.

Hello my stay was good. No issues from me.

What a beautiful hotel, with excellent customer service! The staff really cared about making sure all of our needs were met. We thought the room was one of the cleanest and nicest rooms we’ve stayed in. It was quiet, and the bed was comfy. The on site restaurant had delicious options for meals, and great drinks. We appreciated the texts from staff, and they quickly answered any questions we had. We also really appreciated the luggage storage as we checked out hours before our train was scheduled to depart. The proximity to Union Station was very convenient. I highly recommend staying here, we can’t wait to stay again!

The stay was good. Hotel convenient to the loop and other transportation. The hotel is a mix of historic charm and modern flair. Right next to the Willis Tower which has a food court. Bar/restaurant downstairs was very nice too!

Friendly staff, clean, easy parking. Would definitely recommend

The staff was very attentive, professional, and knowledgeable. Which helped our trip even more memorable

Overall style, choice of furniture, etc. Comfortable and clean.

Loved the aesthetic of the hotel

Great location. Besides parking. I would have rather stayed st a place that had closer perking included with the price

Loved the canopy. I always stay at canopies

Very clean, in a great spot. Walkable distance to magnificent mile.

Such a funky and very me aesthetic hotel. I loved the gem colors and textures. The touch of pow was my name on the tv when I first came in.

I didn’t like the beds (you sink into them), but the property was clean and safe.

.

Absolutely amazing

The bed could have been better but over all the stay was great!

Beautiful hotel, bed is super comfortable, clean and perfect location.

This is a beautiful converted office building of the old Chicago and Northwest Railroad headquarters. It was so unique and nicely themed.

Poor food options in hotel, overall just an average business trip hotel for businesspeople

Staff was extraordinary!!!

Love this place

Wonderful Hotel!

Love the decor quite hotel

All we got was a tiny window. Was ridiculous felt as if there was no window at all. Don't think we got the room I reserved for different was smaller and for the amount I paid was ridiculous. Why am I paying more for a bigger room and yet get a smaller room?! Very disappointed. Was really looking forward for this weekend.

I had a great stay at this property. I booked this hotel last minute and sprung for the one bedroom! I didn't try the restaurant but definitely stop at the bar! Service was 10/10!

Our stay went well and was within a nice location.

Great and convenient place to stay for the attractions of downtown Chicago. Staff were helpful. We arrived a bit early but were able to check in. The beds were comfortable. All the decor was very nice. As many dining options in the area as you could ask for. Great place, would love to stay here again.

Pleasantly surprised. Busy hotel with a lot of tourists but very quiet. Nice gym equipment.

Nice hotel-spacious room, restaurants on site, comfortable bed. and close to State Street, cta stops, and museums.I liked the decor too-railroad/Chicago themed. Overall we had a great time here and would definitely stay here again.

This was my second stay. Impressive as always.

Amazing hotel. Great room. Helpful staff. Right in the heart of downtown. Highly recommend.