Homewood Suites by Hilton Chesapeake-Greenbrier

Excellent staff Facilities were poor. Bathroom lighting fixture fell on my head and broke. Main elevator out of order. 2 ice machines out of order. No lotion in the dispenser.

Very dirty and the worst maintained hotel I have ever visited.

Very good

breakfast is good.

Exceptional

Comfortable

Comfortable

Exceptional

Nice clean and large room. Staff was friendly . Great location

Friendly staff ,great buffet breakfast,good location for shopping.

Exceptional

The staff were great and did very well with what they had. We were in a two bedroom king suite. The had been smoked in at some point and the smell was still present. The furniture had a lot of wear and tear and look like it should be in a fraternity house. The fitted sheets or mattress pad did not fit the bed and the corners constantly came detached. Also, one of the toilets would continuously run until the tank lid was taken off and the valve was manually shut. This property has a lot of wear and tear. The staff onsite were outstanding, but I think repairs and upgrades are very much needed. I do not recommend this hotel.

My room door I had to lift to close it and put a chair behind it for extra locking

My room door I had to lift to close it and put a chair behind it for extra locking

The space Not clean and internet did not work

The space Not clean and internet did not work

Rooms were clean, we loved the space for our double rooms

It was really clean. The staff was super nice. Check-in was quick and simple. Only thing I didn’t like was I didn’t get the room I applied for but other than that everything else was great. I didn’t get the room I applied for

It was really clean. The staff was super nice. Check-in was quick and simple. Only thing I didn’t like was I didn’t get the room I applied for but other than that everything else was great. I didn’t get the room I applied for

Nothing Room was dirty, staff was not helpful. Had to go out an buy lysol spray and wipe to clean the room. Elevator was broken

Nothing Room was dirty, staff was not helpful. Had to go out an buy lysol spray and wipe to clean the room. Elevator was broken

Furniture in the room was very soiled. Floors were conditioned and torn. Very dated. One of the elevator was broken. No Ice machines on the property were working, except at the main desk.

Location Elevator not working, breakfast was average, furnishings were very dated. Housekeeping was lacking.

Location Elevator not working, breakfast was average, furnishings were very dated. Housekeeping was lacking.

Clean room, quiet space.

Clean room, quiet space.

Staff

Passable

No bell carts available at check in. Room was filthy. Other people’s earrings found in the carpet. Food caked in the fridge and on the kitchen floor. Paint in the bathtub peeling and molded. Elevator sounds like it’s breaking and dates posted inside of it are past inspection. Very poor response from staff. Highly recommend to STAY AWAY. Not like the Hilton brand at all.

Friendly staff, comfortable beds, and pet friendly.

Clean Nothing

Superb

Clean Nothing

NIce hotel and a great location to everything. The breakfast is great.

Room was great staff was great as well.

Room was flawless and the staff was very pleasant.

Ice machines was broken on all the floors except the lobby area.Overall everything was nice clean and met our expectations. Would definitely stay here again and recommend to others as well.

The room was nice and clean. The staff was very friendly and professional.

After we checked in, we went to our room on the fifth floor. My son went into the bathroom immediately came out told me to go check. I went into the bathroom and saw two cockroaches, crawling around on the floor during the daytime. They must be the welcoming committee. I went downstairs and told them that we would not be staying there that night not in that room not in any room because their hotel is infested inside the walls with cockroaches totally unacceptable.

We had an excellent spacious room.

Small odor in the room but overall great stay

The breakfast was good There was a leak in our shower that was dripping all night. The blankets were super thin. I don’t think it was a comforter. There was crumbs in the bed.

The General Manager CHET lacks CUSTOMER SERVICE skills. My youngest son was bitten by bed bugs, and nothing was about it. Very Poor Quality To Have The Hilton Brand Name.

Location and cleanliness Bathroom could use a updating

Manager and front d so clerk is as knowledgeable and they resolve my problem with th m they mwk sure I had a nice job on for tonight I live in Md .Expedia let me down and Home Suite Manager an Front desk clerk was excellent in service .They should be grateful promoted it was on Aug 24 and 25

Customer service was decent but they clearly didnt care. I told them we had rusty pots and we needed useable ones to cook for the week while there. They said ok and didnt do anything about it. We had to spend more money and eat out most of the week. The pool was nice but the kids found black mold. The couch smelled like urine, unuseable.

From check in to check out, everyone was so friendly. At check in, we asked about restaurants in the area and were given a list with many options and a few recommendations. The room was huge and great. Very quiet. Breakfast was a very pleasant surprise. It was replenished regularly and very clean. The dining area was beautiful and also very clean. Checkout was easy. We will stay again.

Was very comfortable. Loved all the dining options within the area

This property was fine for a night. The lobby and first floor hallway were updated. Our room definitely was not. Musty and old. Also, the advertise having Hilton’s branded mattresses. Our room did not have these. I assume the Hilton mattresses would have been more comfortable. Breakfast was ok. Will not stay here again.

The customer's service was amazing. My TV did work they were so accommodating. The were very professional as we. The place was clean, the entire staff was amazing. the area is safe, convenient to shopping mall and plenty of eateries. I will retun.

Great customer satisfaction

The location is good and close to shopping areas

The breakfast was ok, but it could have had more of a variety

Tvs outdated and kept going out

The breakfast wasn't good for us because we don't eat pork or beef , not a big choice because we don't drink milk either. The orange & apple was served Hottttt because this Hotel didn't have a Ice machine available n there was No ice brought out at breakfast like a bag of ice bought from a near by store or something.

Rooms very outdated

Staff was great but room was very dated and furniture was old

good people

Good location. Easy access and lots of food or shopping close by..rooms were nice and great breakfast selection.

The hotel and our room its self is showing wear. Several of the locks on the side and back entrances are not working.

Staff always friendly

No internet for all 5 days I was there. Did not clean the room at all when I was there. I did request no cleaning on my last night because I took care of the garbage and other things for the forts 4 nights.

Its an older property and it shows but its clean, the beds are comfortable, the staff is absolutely wonderful, and the rates are always good.

My stay was absolutely horrible for the amount of money I paid! They put my family and I in a handicapped room at the back of the hotel beside housekeeping, our bathroom floor was full of hair,shower head was broken and the toilet was broken. The front desk and management brushed me off when I went to them with my complaints and concerns and I am very displeased about how I was treated

Good stay!! Needs to be updated a little

Mall was rt across the street

Could use some updating room-wise

Rooms nead a major update. Room furniture damaged, carpet dirty and sofa old and dirty.

- the room was clean.

Good location, clean room and friendly staff. Breakfast that was offered was good. Would definitely stay there again.

Tv did not have any national news stations. was important as I was unable to get much information about the hurricane in Florida

My stay was pleasant and uneventful. The cleaning staff were excellent. The front desk were helpful. I love the location. The room was great. Full Fridge. Comfortable bed.

I loved this hotel. It was clean comfortable and the staff was very professional. The breakfast was even good as well

It was a very pleasant experience. The customer service was superb and my family felt comfortable the whole time. The phone app was delightful to use to open the door, and the breakfast and evening food was great. We will be back when needed.

Very nice staff

Easy check in, polite staff, the room was clean and very spacious! The tub needs to be renovated, it was cracked, chipped, broken inside.

The room was clean and spacious. Although the property is a little dated, the whole place is very clean and filled with courteous and kind staff. I would definitely recommend and return.

Our room was in bad condition. There was mold around tub and floor, hair in tub and sink. Sofa stained, carpet dirty worn and threadbare in places. The garbage disposal was broken. The place has the potential to be nice if extra care is given in cleanliness and maintenence. Bed was comfy and hotel had nice amenties. Breakfast was excellent and had many selection including hot breakfast items and I loved the overnight oats and chia seed pudding with an assortment of toppings. This could easily be a high star hotel with some adjustments.

TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok. None of it was a deal breaker. Walking distance to Cracker Barrel.

Everything was great staff is amazingly nice.

Room prep was not greatest. Had to make 3 trips to desk to get heat/air operational, and they had to send a guy up. Made a trip down because there was no TP, and shampoo and soap dispensers empty. Internet connection was tenuous. Staff very friendly. Breakfast area clean and well serviced

Sorry to say but the lighting in the inner bathroom was not good and at least one day it took 12 minutes to get hot water for the shower and the showere handle was ready to fall off. ...and the mattress had a stain that was not covered by a mattress cover I generally love Hilton and Homewood Suites though.

Reserved a 2 bedroom room suite. The room was nice size, but the room was dated and needs to be updated. The tvs need to be ugraded. To small for the rooms. One of the showers didn't work because of internal pipe problem. Microwave was not clean and I found a candy wrapper behind the nightstand. To be a Hilton property I was disappointed. Also the breakfast was pretty bad.

Bed was very uncomfortable, hallway rugs worn and dirty

Good location, breakfast was average. Rooms and furniture were outdated. Couch and curtains definitely need replacing. Appliances were old. Coffee maker in our room wasn’t working. We were on the 5th Floor and on our last 2 days, the elevator wasn’t working (and neither did we see anyone fixing it).

The elevator was not working properly. The rooms were old and dated. Housekeeping skip our roo the entire time we were there.

Re place those horrible brick beds and more pillow

We seldom write reviews, but because of our experience I am writing this time. We stayed in a room that was a one bedroom suite. The sofa bed had an extremely thin mattress that was very uncomfortable. The sofa upholstery is old and warn. In the bedroom there was no mattress pad on the king bed and the sheet had a spot on it. The king bed also was lumpy and leaned to one side. Some of the finish on the bath tub was pealed off leaving a large spot on the bottom of the tub. Also, there was no bath mat provided. One of the burners on the stove had what looked like pancake batter spilled on the drip pan beneath the burner. The floor of the elevator was sticky as if someone had spilled a soft drink on it. The staff members were pleasant, but otherwise we were very disappointed. We will not stay at a Homewood Suite again.

Everything was good.

The bed was very uncomfortable!!!! The staff was nice and helpful The property was clean

Ideal customer service! Better than I could've imagined! Thank You!

Hotel is worn out. Holes in the walls, doors that screech and wake up the kids in the other room. The fold out couch bed didn’t have bedding and the front desk couldn’t find a complete set. Do not recommend this hotel.

The Staff was very helpful and accommodating.

Everything was A OK except It took about 20 min to check in and , the arm was off the desk chair and the Charging station did not work All employee were very nice and polite All employees were very nice and professional

The only staff member checking us in was robotic and not personable whatsoever. Upon getting into our room, we notice the comforters on both beds were worn and looked dirty. I sat on the bed to notice the mattress was also worn out and uncomfortable. The table that sits between both beds had mold all along both sides where you would face when sleeping. I didn’t even make it to the bathroom to see its condition. Immediately went to front desk where the only staff member wanted to argue about giving me a refund even after showing her pictures of blatant mold! Do not stay here!! Worst room to date my family and I have encountered.

Shower leaked out, toilet broken water kept flowing, sink at vanity was clogged.

Staff was friendlyand helpful. Room was not as clean as i would have hoped. Furniture and room decor was a little outdated, but the living space was very spacious.

Location Location The first room I had the ac unit was leaking and the room had a foul odor. On the positive side they changed my room as soon as another room was available. Thank You !!!!

Stay here for a quick overnight staff was friendly and the bed was very comfortable would definitely stay here again!

Nice patio with the band

Nice

Great location. Overnight stay only. Hotel very clean and friendly staff. Nice pool.

Exceptional and attentive service received from Brianana at the front desk.

Has clean property and rooms. Room cleaning services can be betters overall 4/5.

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Daughter didn’t want to share a bed with the boy. Found the pull out couch, looked for clean sheets. Boom, in the closet and they were confidently clean. Great job.

Staff waa wonderful, hotel, not so much.

Great stay

We arrived late for checking close to midnight and we didn’t have hot water. We decided to give the kids a shower the next day. The next day we didn’t have water at all nor trash cans in the room/bathroom. We had to go to another location to get ready for a ceremony. We were told the manager was going to reach back for reimbursement but we have not heard back yet.

Bedding did not feel clean and appropiate. Our “blanket” was actually a mattress topper with a dust ruffle.

Our room was not well maintained. Toilet and door both needed to be serviced. We didn’t have any shampoo.

Staff is wonderful. But ownership needs to do some heavy maintenance on the property. None of the ice machines on any floor work, tubs are cracked and covered with an adhesive patch that is coming off and the outlets either don’t work or are so loose you can’t plug anything into them. The staff does their absolute best to accommodate any request and none of this is their fault. They need better ownership responsibility of the property. I have never met such a wonderful staff at any other hotel as I have at this one.

Room was not clean to normal Hilton expectations and standards. There was an empty bag of chips and a watch under the bed. Spider in room on bed, roach in hallway. Very displeased with cleanliness of hotel.

Great location

Older property. My room was tucked back by the maintenance and housekeeping area. No easy access outside besides a door that always seemed ajar.

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When I entered my room it was not made and it was not clean. They put me in a different room, said they would waive my pet deposit for a service dog and still charged me.

This is not the nicest place in terms of quality that you can stay at, and much of the furniture and decor seemed a bit dated. But it was clean, it was a great value, and it fit what we needed perfectly. We will likely stay here again when visiting family in the area.

I don’t like when I feel I’m being rushed out of the room

This time around I wasn’t happy with the amount of things wrong with the room

Convenient with great dining options. Rooms could use a makeover but have all the necessities and good value. Great service.

All in all a great stay for a business trip. As other reviewers have mentioned, the property is a little dated, but everything was clean. The unit was equipped with enough to put together some simple meals. Staff was exceptionally nice and outgoing. Definitely the highlight of the stay.

Beds and pillows not comfortable. Not real clean but appears old. Carpets not real clean either.

BEWARE OF BEDBUGS! I had invited a couple to stay with us in a 2 king bed suite for a week long birthday visit and celebration. I booked through hotels.con having used them for some years now. After the first night I began itching but I presumed it was mosquito bites. On Thursday, when I pulled back the covers, several bugs were crawling around the bed with evidence that others had been squished. We had the manager come up so she would see first hand the bugs, as well as the filthy, menstrual stained mattress that I had unwittingly had my dear friends sleeping on. After constantly needing to follow up with both the hotel itself & hotels.com, with the manager, R. A. Lacey, never being available when I called, we were finally offered 3 day refunded by hotels.com. Let me just say also, that hotels.com also blocked our efforts for a refund by being unwilling to supply basic information about the location of their corporate offices (5400 Lyndon B Johnson Fey, #500, Dallas, TX 75240; 877.903.0071), being unwilling to provide a transcript of our chat & basically trying to frustrate us into giving up pursuing resolution. Anyway, hotels.com finally provided a full refund after filing a claim with the BBB. Hotels.com & also offered to provide a $100. credit for a future booking but I have not seen that so to date, they have not honored the full scope of their resolution offer. I paid over $2000. In advance and left there with over 30 bug bites from my eye to my feet. DON’T STAY HERE!

The facility in general was fine. The door lock to our suite broke after the first use and took an hour or so to repair. The AC unit in the main room of the suite didn’t work. The sofa bed was the most uncomfortable mattress you could ever imagine. The couch had some stains on the arms. Breakfast was ok.

Ripped sofa, dirty, stained chairs, used a mattress pad for a quilt on the bed. Slippery tub, with no walk ins for handicapped. This place needs a seriuos upgrade. For $200 a night it's old and there was no air conditioning in the hallways.

Check in experience was excellent, they welcomed us, answered questions, let our kids pick prizes and were so warm and wonderful. Nice breakfast choices and friendly service. Perfect stopover for our trip

Hotel was clean and staff were great but rooms are very out dated

This comment section does not give you enough space to truly let the viewers know the headache we went through so they can decide for themselves whether to stay at either the Homestead Suites or their sister company the Hilton next door. As we had to encounter both hotels because a pipe burst in our room at the Homestead. If management wants to call and rectify our visit we encourage them to do so. Let just say this was not the trip we planned for our children for a job well done to end their school year and start their summer break. Wasted money. Disappointed.

Very un-clean, people at the front desk were very nice but other then that it was very bad !!!

We traveled to Virginia for a graduation. The room we stayed in was quite comfortable. It was nice to have a small kitchen with refrigerator to keep our drinks in and microwave to heat up leftovers as well as nice coffee mugs to drink tea out of after a long, eventful day.

Never can do my check in even when I confirm my reservation

no waffle station as pictured. alot of the breakfast items my family couldn't consume due to pork and bell peppers. gym was not that great. some of the equipment didnt work

Nisha check my daughter and I in. She was very kind and sweet! Excellent customer service with the other ladies at the front desk as well! We can't wait to come back!

Beautiful and convenient location. Friendly staff!

The staff at ths place made accomodations for me and were very attentive to my needs

The room was used by previous hotel stay over for dog stays. The furniture was all scratched up and a chewed up. The curtains were either dirty or rusted and not cleaned off. The same applies to the kitchen table. It was dirty. Also the fire alarms went off a few times during the night which jolted us out of sleep. We would prepare t leave the room and then they would stop. The food was also cold in the morning and the OJ was separated and undrinkable. The coffee was amazing! The location was great. The front desk staff were welcome and polite.

Staff was great, breakfast was nice every day. Close to conveniences.

the room was so dirty that I had to dust the black stuff off of the ceiling fan with a towel to feel good enough to sleep. The decor was all old. The shower was old and dirty. I thought breakfast was served till 10:00 am. We went for breakfast at 9:45 am and the staff had cleared almost all of the food.

Always love staying at this place.

I can say it's ok, the room that we stayed is falling apart. Main door you have to bang it to close, bedroom door has big hole on the back of it. Bathroom sink has cracked on it, one time there is no hot water can't take a shower. We called the lobby and was told they will send from the maintenance but no one came. Thermostat are not working too.

We were there to celebrate thanksgiving and our 40 th wedding anniversary. Have visited Virginia Beach area in past but this was first time at this hotel. Will stay again when we come to this area. Loved the fact that you are pet friendly. Great breakfast! Pleases don’t change!

Excellent facility and stafff

We enjoyed the room size. Bed was very comfortable, Breakfast Saturday was fine but Sunday was excellent. Front desk was great. Lobby room very comfortable. pools were nice. My husband and I and our 2 daughters and their families loved being here. no regrets of complaints.

no commit,

The room was a good size and very clean . We really appreciated the hospitality of the staff , especially April at the front desk . A few things didn’t work in the kitchen but it didn’t affect our stay . I would definitely stay here again .

dog friendly close to everything! i’d stay again

Stained carpets in our room and musty smell in the room.

Stay was very good

Always a great stay. Very friendly staff and great breakfast.

I enjoyed being at Homewood Suites. The customer service was great. If I had any questions or concerns, staff addressed them immediately. The rooms were neat and spacious. The complimentary breakfast was well prepared and on time. I also liked the quite,comfortable atmosphere.

Our room was dirty, stained carpets and sofa, bugs, spider webs, broken door, light bulbs burned out, broken curtain rails. The fire alarm malfunctioned at 6am waking us up, no fire. They claimed this was the only room available at checkin, hard to believe. The place did not seem full. We did enjoy the breakfast, best part of the stay. Will never stay here again though.

Our room was very clean. We asked for an extra pillow and they brought it right away. I received a text shortly after check-in to see how everything was in the room. The breakfast in the morning was good too.