Hampton Inn & Suites Chesapeake-Square Mall

Great staff

The room was filthy! The pictures online do not match what we experienced. The toilet paper roll holder was broken, the seating in the room was stained, the shower was disgusting. We didn’t want to shower or brush our teeth. Our door to our room was broken. It was overall not a great experience.

Stayed two nights. First night there my family and I encountered bed bugs. Was moved rooms. And refunded one night.

The staff were friendly, helpful...

Good

Was really good room clean spacious

The customer service was great! Everyone was friendly, helpful and professional.

The customer service was great!...

Bushes and trees are overgrown into the parking spots. Tree growing against the building at the front door. Piece of plywood covering a hole in the wall in the room. Unpainted and held on with drywall screws. Chipped paint around the room. Desk lamp hanging by exposed wires. Bed mattress was hard and uncomfortable. Woke up so many times in the night. Gross looking blue tape on the cabinets in the breakfast area. Area was clean of crumbs but gave a dingy feel. No trash can in food area for waffle maker cups. Food was just ok. Would not stay here again for that price.

Exceptional

There was dirty wash from who ever stayed before us didnt get the right room

Very poor decorative condition. Rundown impression. Sofa uncomfortable. Business Center was closed and was one of the reasons we chose to stay there. In the circumstances, the staff did some photocopying of emails for me, but I had really counted on using the computer, so not having that access was a huge disadvantage. In truth, I believe we should receive some compensation.

Superb

Everything was fine

Hotel met all our needs, However building is in need of a refurbishment. Our toilet paper holder was gone, had to reach backwards to reach it. Plaster was cracked around shower. Breakfast was ok, not a fan of egg white omelette.

Had to change rooms due to smell and broken refrigerator.

Room had a weird odor and carpet was old and looked dirty. Staff was very nice.

Breakfast

got a room that should not be given out chemical smell, broken tv, missing furniture. went to front desk staff was helpful gave another room. Breakfast oatmeal was hardly room temperature. not the norm for Hampton inn.

It was a nice hotel and the staff was great.

Very good

Carpet too old the door almost broke down so hard to close ,the door locked cover fall off Room big comfortable

TV did not work. Very disappointed. No offer for discount.

TV did not work. Very disappointed. No offer for discount.

Carpet too old the door almost broke down so hard to close ,the door locked cover fall off Room big comfortable

What we went in the staff told us that the coffee machines wasn't working right in the lobby. We go to the room TV didn't work right. I called downstairs told him they said we could come down to where the breakfast would be and could watch the news that I wanted to say. When I tried to call him from the room phone did not work. No phone number posted for the front desk. I looked in my reservation finally found a phone number and call them. We were going to relax in the room and watch the news and get caught up on the day. We ended up leaving the room I'm going to a restaurant and accomplish what we wanted to we've stayed there a couple of times before they have a sign on the swimming area they're trying to get it fixed quickly over. Or 4 months there's been no change. I like the Hilton I will never go there again

No daily visits by room service. We had to ask for more toilet paper. The property was under renovation, so many of the cable TV channels were not available.

Nice breakfast, room was clean, AC & Heat worked fine.

Shower was dirty Refrigerator was frozen, froze and destroyed our meds Only one coat hanger Only one chair The floors had not been swept Hall doors all banged up Carpet was threadbare No hair dryer Curtains were broken Musty smell

The room was huge and clean. The staff was excellent, and super-friendly. The breakfast was standard hotel fare (waffles, eggs, sausages, etc) but was well made and carefully prepared. The room was 95% clean, but they did miss a dirty coffee filter in the coffee machine. The microwave was also missing the glass turntable plate. Other than the coffee machine and microwave, the room was excellent. The friendly staff made up for the two minor shortcomings of the room, and I would 100% stay there again if needed.

Good

Exceptional

The location in Chesapeake was perfect for our plans. The room was very big and the staff was very friendly and helpful, exhibiting all the southern charm you could want. We enjoyed the variety of the foods available for breakfast. The pool was out of order and the ice machine on our floor was broken. In our room, the flooring in the bathroom was uneven, there were things attached to the bathroom wall that served no purpose, the bathtub faucet wasn't tight against the wall and the deadbolt wouldn't secure the door. Also, the thermostat on the AC unit didn't accurately reflect the room temperature-we were able to find a comfortable temp, but it wasn't where we set the thermostat. The landscaping plants are large and vibrant but so large they covered parts of the side walk. The metal bench at the front door was rusty. Perhaps our next trip to Chesapeake this hotel will be great.

Exceptional

The property was fine. The only complaint was the water pressure in the shower was low and the pool was closed for renovation eliminating a morning swim. The front desk and food staff were very welcoming and accommodating

The property was fine. The only complaint was the water pressure in the shower was low and the pool was closed for renovation eliminating a morning swim. The front desk and food staff were very welcoming and accommodating

Exceptional

Staff were very friendly made you feel like family room was clean

Hotel staff, professional, friendly and kind!!! ✝️

.

Pleasant

Exceptional

Needed attention in care of property, dirty carpet, old worn chair in room, loud ac unit. Breakfast was good, staff nice.

Very good

Mt overall stay was great.

Mt overall stay was great.

Furniture was dirty, stains

The Breafast smelt good, we had to leave and didn't have time to get any.

This was a repeat stay at this location (visiting Navy Son) and was a little disappointed tnis time around

The room was clean. There was a bad smell in the second floor hallway.

Customer service excellent 👌

The front desk people were the best. Kim made me feel right at home. The room was comfortable and the parking was easy

The lady at the front desk was very nice and friendly. We got in late and a bit irritated from the long trip and traffic, however her kind demeanor and generous compliments were much appreciated and timely.

Breakfast and staff

Breakfast and staff

There was no toilet roll holder and the toilet was leaking. It was noisy

Passable

The convenience of the location and the staff were wonderful The property needs upgrades. Its old carpet needs to be replaced, and the furniture should be changed out. The entire building requires an upgrade. The property needs improvements overall.

The staff are amazing.

The upgrade was acceptable, but not complete. Bathroom wall was damaged. Sore to the eye.

The room was comfortable but it was definitely outdated. The bathroom was clean, but it needs to be renovated along with the carpet.

The room was comfortable but it was definitely outdated. The bathroom was clean, but it needs to be renovated along with the carpet.

Quite!!!! No bathtub for relaxation and I couldn’t switch rooms

Staff was very nice. Room light was broken so couldn't see well. Chair leg was also broken and chair fell when sat in it. Shower floor became very slippery when soap/shampoo got on floor of shower, good thing for handle. But for a quick night stay it was fine.

Staff was very nice. Room light was broken so couldn't see well. Chair leg was also broken and chair fell when sat in it. Shower floor became very slippery when soap/shampoo got on floor of shower, good thing for handle. But for a quick night stay it was fine.

This hotel is a big older but the staff was great. The room was huge and the evening was quiet.

This hotel is a big older but the staff was great. The room was huge and the evening was quiet.

Nice, quiet, and clean No complimentary mouth wash and that lotion bottle was blocking the bathroom door from being closed all the way

Room was spotless!!!

Room was spotless!!!

Clean room

Clean room

Inexperienced staff.

Pool wasn't open. That should be advertised. I wouldn't have booked her otherwise, to be honest.

My experience at this location was terrible. The room was nice and clean but the guests were loud and obnoxious and when asked to be moved to another room I was told that I could leave. No refund or any type of compensation for my inconvenience.I will never recommend anyone to stay here

My experience at this location was terrible. The room was nice and clean but the guests were loud and obnoxious and when asked to be moved to another room I was told that I could leave. No refund or any type of compensation for my inconvenience.I will never recommend anyone to stay here

Yes it was. And the staff was excellent.

Yes it was. And the staff was excellent.

The price

The breakfast was timely served. The coffee bar was always stocked. The staff was friendly. Limited healthy food choices.Dining furniture was so worn and raggedy it felt like a used thrift store. Rooms were musty and damp.We switched twice. My sister's king had no light in the bath. My double queen air condition unit was detached from the wall, with an opening large enough to put your hands through. Mildew throughout the baths and shower. Windows dirty and paint chipped throughout the facility. The elevator had sounds that I would call for service. It's bad.

Location Sluggish service

My stay was good until I saw a bedbug that morning.

My stay was good until I saw a bedbug that morning.

Room was neat and comfy. Temperature was perfect. Staff was amazing and sweet. Loved the bathroom set up

Room was neat and comfy. Temperature was perfect. Staff was amazing and sweet. Loved the bathroom set up

Location was good Not enough handicap for people that get in at 11 pm.

Location Had to park and walk a good distance; no handicap available.

The hotel itself is unclean, bugs came out of drain day one, room itself not cleaned. Staff was rude and unresponsive - consistently.

The hotel itself is unclean, bugs came out of drain day one, room itself not cleaned. Staff was rude and unresponsive - consistently.

Yes. We had to run the hot water for at least 10-15 minutes before showering and the water still wasn’t more than warm. We called front desk about the water the first night and were told that maintenance would turn it up the following day.

Yes. We had to run the hot water for at least 10-15 minutes before showering and the water still wasn’t more than warm. We called front desk about the water the first night and were told that maintenance would turn it up the following day.

Staff were courteous

Staff were courteous

Room awful. 1 desk chair for 2 people. Large empty room. Not enough lights. Needs furniture. Breakfast ended at 10. Little food left at 0930. Did not replenish anything. Front desk staff hostile. Would not address any items. Avoid this hotel.

Room awful. 1 desk chair for 2 people. Large empty room. Not enough lights. Needs furniture. Breakfast ended at 10. Little food left at 0930. Did not replenish anything. Front desk staff hostile. Would not address any items. Avoid this hotel.

Yes

Yes

Amazing staff Beautiful room!!!💜💜💜💜

Amazing staff Beautiful room!!!💜💜💜💜

Shower no hot water, , ice machine on floor not working

Shower no hot water, , ice machine on floor not working

In regards to the bathroom, the shower floor is very very slippery. I fell hard on this shower and had to put the floor towel inside the shower to be able to use it. I am okay but someone else might not be as lucky. This has to be addressed.

In regards to the bathroom, the shower floor is very very slippery. I fell hard on this shower and had to put the floor towel inside the shower to be able to use it. I am okay but someone else might not be as lucky. This has to be addressed.

Front desk was very helpful. Needed some updating

Front desk was very helpful. Needed some updating

I am sad to write a review because my partner and I really aren’t that hard to please when it comes to staying at hotels or Airbnb’s but I needed to share our disappointment. As soon as we walked in to the room, it smelled like sewer, but we just assumed someone recently used the restroom.. but it smelled like that throughout our stay, not sure where it came from but it wasn’t pleasant. The shower has barely any storage so we had to put all of our essentials on the ground, just found that weird. The door to our room didn’t shut all of the way so you could still see the hallway even when the door closed, I have never seen that ever staying at a hotel and that doesn’t seem safe. We asked for more towels and were told that they didn’t have any clean and would have to send housekeeping up with our towels, we waited an hour and never received them. We also asked for a wash cloth on the morning we were checking out and house keeping said they didn’t have any clean and again, will need to wait for them to dry but never received it. The breakfast was really good and the woman who was assisting in there was so sweet and kinda! The lady that checked us in was nice but the one who checked us out was on her phone and we found that unprofessional. Overall, I don’t recommend this location.

I am sad to write a review because my partner and I really aren’t that hard to please when it comes to staying at hotels or Airbnb’s but I needed to share our disappointment. As soon as we walked in to the room, it smelled like sewer, but we just assumed someone recently used the restroom.. but it smelled like that throughout our stay, not sure where it came from but it wasn’t pleasant. The shower has barely any storage so we had to put all of our essentials on the ground, just found that weird. The door to our room didn’t shut all of the way so you could still see the hallway even when the door closed, I have never seen that ever staying at a hotel and that doesn’t seem safe. We asked for more towels and were told that they didn’t have any clean and would have to send housekeeping up with our towels, we waited an hour and never received them. We also asked for a wash cloth on the morning we were checking out and house keeping said they didn’t have any clean and again, will need to wait for them to dry but never received it. The breakfast was really good and the woman who was assisting in there was so sweet and kinda! The lady that checked us in was nice but the one who checked us out was on her phone and we found that unprofessional. Overall, I don’t recommend this location.

No hot water in the winter time.

No hot water in the winter time.

Shower had mold everywhere walls was nasty carpet was dirty

Shower had mold everywhere walls was nasty carpet was dirty

Everything was good except that within an hour of checking in, my dog found old dried up dog droppings under one of the beds that he tried to eat.

Everything was good except that within an hour of checking in, my dog found old dried up dog droppings under one of the beds that he tried to eat.

Staff was friendly and courteous. Clean quiet room. Small but efficient exercise room. Patricia cooked an excellent breakfast!

Staff was friendly and courteous. Clean quiet room. Small but efficient exercise room. Patricia cooked an excellent breakfast!

Room was spacious and very clean.

Room was spacious and very clean.

Staff great

Staff great

Yes.staff was pleasant and room was clean. The only chair in the room was uncomfortable, but the breakfast was good and the chair was the only negative.

Yes.staff was pleasant and room was clean. The only chair in the room was uncomfortable, but the breakfast was good and the chair was the only negative.

The bed sheet had a noticeable stain on it which in turn if you removed the sheet would also notice mattress had one two same location. Sheets couldn’t have been changed.

The bed sheet had a noticeable stain on it which in turn if you removed the sheet would also notice mattress had one two same location. Sheets couldn’t have been changed.

Great stay for the price! Close to shopping/dining. Could use more parking.

Great stay for the price! Close to shopping/dining. Could use more parking.

Room was great

Room was great

Staff was outstanding room was clean, I’d stay again.

Staff was outstanding room was clean, I’d stay again.

Facility and room were clean. Easy check in with friendly staff. Breakfast was just ok as the person was unable to get the waffle machines working properly. The mattress was worn out and I hardly got any sleep. i won't be staying there again.

Facility and room were clean. Easy check in with friendly staff. Breakfast was just ok as the person was unable to get the waffle machines working properly. The mattress was worn out and I hardly got any sleep. i won't be staying there again.

A lot of trees in the parking area. Very uneasy coming into the hotel at night with the trees even though there were lights.

A lot of trees in the parking area. Very uneasy coming into the hotel at night with the trees even though there were lights.

Had a great weekend. The staff was great, and made sure we didn’t need anything, the rooms were clean and breakfast was good. The side door didn’t work even with the key card.

Had a great weekend. The staff was great, and made sure we didn’t need anything, the rooms were clean and breakfast was good. The side door didn’t work even with the key card.

STANDARDS

STANDARDS

One recommendation is to trim back tree from walkway in front of handicap parking. A security risk.

One recommendation is to trim back tree from walkway in front of handicap parking. A security risk.

The manager on duty when I checked in was very friendly

The manager on duty when I checked in was very friendly

Roomy bathroom

Roomy bathroom

There were two rolling square boxes. Placed at the end of bed. Dark room they had the bed placed differently than any hotel I have ever been in so with that being said I feel on the floor over the squares and I had spinal surgery a few months prior. Went down stairs mentioned it to the desk lady. The only response was laughter then are you ok…. Showed my knee where I hit the floor and was told you must not of broken bones and she returned to laughing.

There were two rolling square boxes. Placed at the end of bed. Dark room they had the bed placed differently than any hotel I have ever been in so with that being said I feel on the floor over the squares and I had spinal surgery a few months prior. Went down stairs mentioned it to the desk lady. The only response was laughter then are you ok…. Showed my knee where I hit the floor and was told you must not of broken bones and she returned to laughing.

Great stay!!

Great stay!!

Good breakfast friendly staff

Good breakfast friendly staff

Parking lot could feel safer.

Parking lot could feel safer.

This was the worst hotel I’ve stayed in for a long time. Although the front desk staff was always kind, pleasant and friendly, the condition of the hotel was incredibly run down for a Hilton brand. This included multiple holes in walls, corroded fixtures, railings in the elevator broke off, inoperable pool.

This was the worst hotel I’ve stayed in for a long time. Although the front desk staff was always kind, pleasant and friendly, the condition of the hotel was incredibly run down for a Hilton brand. This included multiple holes in walls, corroded fixtures, railings in the elevator broke off, inoperable pool.

Good

Good

Relaxing Place and quiet

Relaxing Place and quiet

People were noisy, in hall and in rooms. Light switches were wonky, hard yo reach or get to work, one light so dim it was worthless, better after they replaced the bulb. Mictowave was dangerous, burnt the paper cup. Otherwise very nice, comfortable. Staff were great.

People were noisy, in hall and in rooms. Light switches were wonky, hard yo reach or get to work, one light so dim it was worthless, better after they replaced the bulb. Mictowave was dangerous, burnt the paper cup. Otherwise very nice, comfortable. Staff were great.

Not pet friendly, we were checked in, signed the pet policy we were then told pets could not be in the hotel room without us in there for any length of time. It was told that if it happens, they will call animal control to take the animals away. Not pet friendly.

Not pet friendly, we were checked in, signed the pet policy we were then told pets could not be in the hotel room without us in there for any length of time. It was told that if it happens, they will call animal control to take the animals away. Not pet friendly.

Air worked, very noisy, old, parts on the bottom were hanging down. Room had a funny smell when I first got there. Just didn’t have a comfy or safe feel. Rooms were big but decor was small and old looking. The staff was Excellent, especially the front desk!

Air worked, very noisy, old, parts on the bottom were hanging down. Room had a funny smell when I first got there. Just didn’t have a comfy or safe feel. Rooms were big but decor was small and old looking. The staff was Excellent, especially the front desk!

There is nothing that I liked about the property. The room we were in was dirty. There was no iron board we asked for one. They never bought it to us until the day we were leaving. The phone cord was out couldn’t call the front desk the tub in the shower of his disgusting and the tallest seat didn’t fit the toilet.

There is nothing that I liked about the property. The room we were in was dirty. There was no iron board we asked for one. They never bought it to us until the day we were leaving. The phone cord was out couldn’t call the front desk the tub in the shower of his disgusting and the tallest seat didn’t fit the toilet.

The staff were very pleasant. The facility appeared to be in need of renovations. I had mold in my closet and the ceiling was dirty. I was given another room.The room smells of stale odors. The ice maker on my floor was out of order. Desk clerks were very polite. The breakfast area was nice and clean and the staff in there were very polite and friendly.

The staff were very pleasant. The facility appeared to be in need of renovations. I had mold in my closet and the ceiling was dirty. I was given another room.The room smells of stale odors. The ice maker on my floor was out of order. Desk clerks were very polite. The breakfast area was nice and clean and the staff in there were very polite and friendly.

Place should not availble to anyone-- needs to up the game plan--clean furnitue would help--carpet was nasty-- open drain in middle of bathroom floor-- really--staff was very good-- hotel owners need to spend night in this room #124-- pay for it and ask "we get money for this"--you should be embarassed -- pool-- closed-- breakfest good and kitchen staff very good--will not stay there ever again-- your pride went away with the chocolate chip cookies left.

Place should not availble to anyone-- needs to up the game plan--clean furnitue would help--carpet was nasty-- open drain in middle of bathroom floor-- really--staff was very good-- hotel owners need to spend night in this room #124-- pay for it and ask "we get money for this"--you should be embarassed -- pool-- closed-- breakfest good and kitchen staff very good--will not stay there ever again-- your pride went away with the chocolate chip cookies left.

The room needed better maintenance. Lamp shades were just propped in place and dusty. We had holes in the tile in the shower. You can see where they tried to fix it but very shotty job.

The room needed better maintenance. Lamp shades were just propped in place and dusty. We had holes in the tile in the shower. You can see where they tried to fix it but very shotty job.

My stay here wasn’t the best ! I was here on business and the room was not as tidy as I’d like it to be . I took pictures of every piece of hair I found in the showers and towels . The hot water didn’t work in our room and we informed the young lady at the desk about it but she seemed to not have a solution to that problem. The following morning on my first stay the cleaners came through knocking on all the doors who may have checked out and slammed the doors constantly while I was trying to sleep. It was to the point that I had to just get up and leave for the remainder of the morning so I wouldn’t hear the slamming of the doors throughout the hall. Also the elevator on the second floor doesn’t have a proper working down button so I had to take the stairs my entire trip !!! All in all I would never stay here again

My stay here wasn’t the best ! I was here on business and the room was not as tidy as I’d like it to be . I took pictures of every piece of hair I found in the showers and towels . The hot water didn’t work in our room and we informed the young lady at the desk about it but she seemed to not have a solution to that problem. The following morning on my first stay the cleaners came through knocking on all the doors who may have checked out and slammed the doors constantly while I was trying to sleep. It was to the point that I had to just get up and leave for the remainder of the morning so I wouldn’t hear the slamming of the doors throughout the hall. Also the elevator on the second floor doesn’t have a proper working down button so I had to take the stairs my entire trip !!! All in all I would never stay here again

Unbelievably comfortable beds!

Unbelievably comfortable beds!

Staff was very friendly and available.

Staff was very friendly and available.

Location was convenient, room was large. Absolutely would not return .

Location was convenient, room was large. Absolutely would not return .

Very clean and bed so comfortable!!

Very clean and bed so comfortable!!

Great place

Great place

The property is not in good shape. Our bathroom had what looked like mold or mildew in the shower. The beds were nit very comfortable. The breakfast was limited. The pool was closed but there was no prior notification.

The property is not in good shape. Our bathroom had what looked like mold or mildew in the shower. The beds were nit very comfortable. The breakfast was limited. The pool was closed but there was no prior notification.

Good staff good lication and good breakfast

Good staff good lication and good breakfast

It was an ok stay. Room services can be better. IT states that they do room service every other day, but they never came to give us new towels/washcloths or take the trash out. Lack of pillows, and the bed is unforgivingly hard. But the Staff was friendly and it was convenient near shopping centers and the highway.

It was an ok stay. Room services can be better. IT states that they do room service every other day, but they never came to give us new towels/washcloths or take the trash out. Lack of pillows, and the bed is unforgivingly hard. But the Staff was friendly and it was convenient near shopping centers and the highway.

I’ve started here several times

I’ve started here several times

Yes

Yes

We stayed there several times they treat as well property is in good condition anything we asked when they take care of for us definitely recommend them

We stayed there several times they treat as well property is in good condition anything we asked when they take care of for us definitely recommend them

Not sure how its a 2.5 or 3 star place.....maybe a 1 or 2 at best. Place needs a full face lift, the room i got had a weird smell and looked very old specially the carpet.

Not sure how its a 2.5 or 3 star place.....maybe a 1 or 2 at best. Place needs a full face lift, the room i got had a weird smell and looked very old specially the carpet.

Great staff

Great staff

I had a wonderful peaceful time and whoever is cooking breakfast it was delicious

I had a wonderful peaceful time and whoever is cooking breakfast it was delicious

Y

Y

Staff was very friendly! Mold in bathtub and air conditioner unit coming out of wall.

Staff was very friendly! Mold in bathtub and air conditioner unit coming out of wall.

Bathroom area needs to be cleaned, overall nice. Little outdated for the price. Restful night.

Bathroom area needs to be cleaned, overall nice. Little outdated for the price. Restful night.

I go there at least 2 a months. Definitely my go to

I go there at least 2 a months. Definitely my go to

Showers had mold and elevator was broken

Showers had mold and elevator was broken

Odor and bathrooms not working in room

Odor and bathrooms not working in room

Property is certainly showing signs of decline. No down button at 2nd floor elevator doors. Gym door broken. Only one treadmill and it was broken. Room door really needs a paint job. Not greeted at check in. Only spoke after I started talking to him. I’m glad I was pleasant because it seems like he was waiting to see my energy first. Not what I’m used to from Hilton properties.

Property is certainly showing signs of decline. No down button at 2nd floor elevator doors. Gym door broken. Only one treadmill and it was broken. Room door really needs a paint job. Not greeted at check in. Only spoke after I started talking to him. I’m glad I was pleasant because it seems like he was waiting to see my energy first. Not what I’m used to from Hilton properties.

It's pet friendly! Enjoy the trip! Staff very friendly!

It's pet friendly! Enjoy the trip! Staff very friendly!

Check-in was smooth and fast. The room was a bit smelly. TV had a huge amount of channels including many movie channels.

Check-in was smooth and fast. The room was a bit smelly. TV had a huge amount of channels including many movie channels.

The carpet is filthy! The curtains were ripped. I booked room with pullout couch but didn't get it. I was there 4 days. They never cleaned my room and never had clean linen or towels ready. It was always in washing machine. I will never stay there again.

The carpet is filthy! The curtains were ripped. I booked room with pullout couch but didn't get it. I was there 4 days. They never cleaned my room and never had clean linen or towels ready. It was always in washing machine. I will never stay there again.

It was quiet and a huge room on the first floor. Desk people were really nice

It was quiet and a huge room on the first floor. Desk people were really nice

The pool was not open due to on going maintenance. The shower needed to be repaired… the carpet was dirty. High noise level in the mornings

The pool was not open due to on going maintenance. The shower needed to be repaired… the carpet was dirty. High noise level in the mornings

Breakfast was great with decent options.

Breakfast was great with decent options.

Breakfast was a little skimpy. Hotel needs a refresh. Chair seats cracked and peeling. Staff was wonderful!

Breakfast was a little skimpy. Hotel needs a refresh. Chair seats cracked and peeling. Staff was wonderful!

Things that we didn't like....the bathroom had a hole in the ceiling, the toilet was uneven and the seat not straight, the shower was not appealing to look at (gross!)-water damage near the shower door, mold and mildew stains in the grout, the shower gel was not mounted, the lotion dispenser was in a strange place and empty, no stopper in the sink, the bed was in an awkward place as was the corner nightstand, the lamps were dusty and the finish was old, the elevator button was missing-just a hole. We stayed in Room 208.

Things that we didn't like....the bathroom had a hole in the ceiling, the toilet was uneven and the seat not straight, the shower was not appealing to look at (gross!)-water damage near the shower door, mold and mildew stains in the grout, the shower gel was not mounted, the lotion dispenser was in a strange place and empty, no stopper in the sink, the bed was in an awkward place as was the corner nightstand, the lamps were dusty and the finish was old, the elevator button was missing-just a hole. We stayed in Room 208.

Pool was closed and kids were extremely disappointed. Staff was not friendly and helpful. Had to change rooms due to water all over floor and toliet running. To them not a big deal to us big deal. Would never recommend

Clean

Nice

Clean rooms, quiet, good channels on tv, ac worked great. The only complaint was the property is dated, and worn out. Needs a face lift, property and rooms. Bonus they allow dogs 🐕

A guy named Terry Fleming checked us in was rude, the room was very muggy. Couldn’t walk on the floor without shoes because of a dirty floor. Exposed wires under AC unit, mold in the shower and all over the drywall and the smoke detector was covered with a tissue. When I received a text from Terry Fleming asking how my stay was so far I explained the issue described above. He sent another text asking when was a good time to call, I said anytime. No phone call and no more communication from him. I wish I would have read more of the reviews because several people have the similar complaints. Shame on Hilton for allowing that hotel to represent the Hilton name. We will never stay there again!

The staff were so kind and helpful, and the room was perfect! It was spacious and very comfortable to stay in! Thank you all for the lovely birthday/vacation

Room was never cleaned during our 3 night stay. Pool was closed for maintenance our entire stay. Furniture was ripped, room was in need of repairs and updates. Hotel staff were very unaccommodating because we booked through a third party website. I don’t recommend this hotel at all.

I had an alarm that was not plugged in that went off at 3;30am. Loud people in the room beside me and loud people talking in the front of the Hotel.

This property needs a lot of help. The pool was undergoing maintenance, so it was closed. The stove was broken so there were limited breakfast options. Our shower had mold and mildew stains, and there were broken fixtures in our room. The toilet ran all the time. There was a desk but no desk chair. On our floor, the down elevator button was missing but we were able to navigate around that problem. The bed was ok and the staff tried to be helpful, but we will not be staying here again.

Pool closed without notice, no towels or sanitizer in workout room, fair breakfast

Toilet kept running the whole time Oven was broke so breakfast was only bagels boiled eggs and yogurt Ice dispenser was broken on my floor

The pool was under construction, the fitness room was 85 degrees, and had a cockroach in it when i was there, the fire alarms went off but only on the 5th floor all from a small kitchen fire. The last morning i stayed they did not offer any hot breakfast. Also the shower did not get very hot.

They double billed me. Difficult to navigate

I was treated very unprofessional by the front counter staff. The room that was given to me as a stay was poorly upkeep. The room needs severe maintenance.

The pool was out of service the entire stay. Towels had to be requested. Safety chain was missing from room door. The staff was very friendly and helpful.

I did not care for the view of the available parking.

The 1st room we were put into on the 5th floor the carpets were soaked and it smelled a bit moldy. They moved us to a new room on the 3rd floor and it was just fine. No smells. No wet floor, just a clean and well appointed room. The pool was closed for maintenance and the ice maker on our floor was broken but it was alright.

Pool was closed for maintenance in July...Mildew in shower.. Shower head was lacking.. NO conditioner in the shower or small bottles (Had large bottles attached to the wall)... Needs maintenance...

The staff was really night and the breakfast was really good.

I have stayed there on many occasions, and I have never been disappointed.

Room service did not clean our room. We arrived on Thursday and forgot to remove the do not disturb on Friday. Left out on Saturday, thinking that our room would be cleaned after removing the do not disturb sign. Came back Saturday evening room was not cleaned.

Pool wasn't available

This room is absolutely awful!! I will never ever stay here again. The bathroom is moldy and dirty!! Refrigerator does not work. Carpet is filthy!!!

Mold in shower. Room musty and dirty. Will never stay at this Hampton Inn again.

Everything

Good. The room is basic but no issues though.

The room was fine. The only problems were: 1. a light bulb was out on one of the bedside lights 2. a switch by the entry door that didn't do anything and 3. extremely slow water drainage in the tub/shower and poor water pressure.

Hotel was nice for an older Hotel maintenance was good except the showers grouting was very dirty neededly parked and the repair work around the show before. Nice shower meetings tomorrow

Great free breakfast

The property around the hotel was filled with trash, but there was a nice park across the street that was a great place to walk the dog and have our grandchild play on the playground.

It was ok

Nice place, the bathroom needed some fixed but overall it was a pleasant stay.

I didn't have a choice of rooms. The room door had peeling paint. There were no drawers, just metal shelves. I was not a fan. The older gentleman that checked me in was professional and thorough. However, there was a stark contrast to the two females cackling at the desk on check out morning. I loved the location. I'd return.

Staff was Friendly and they went overboard to make our stay Comfortable

Very disappointing property maintenance. Cleanliness went no futher than a the basics. Better than a 1 star property, but room wear and lack deep of deep cleaning (some areas of room were nasty) was at best what would be expected of a 2 star lodging.

I like that the staff was very friendly and attentive. The room wasn't very pleasant. The toilet and floor tiles in the bathroom were loose, the bathtub had lot of signs mold, the carpet of the room felt very filthy. They can do better.

The staff at the front desk was friendly and helpful!

Pretty good hotel. Nearby area is okay, not beautiful.

Breakfast is horrible and bedsheets stink

My room smelled horrible of mildew . The carpet had mold on it. I have chronic allergies and had a terrible reaction to the mold spores. I was stopped up all night , could not breathe or sleep well at all . Went downstairs to purchase allergy meds ( advertised at front desk) but was told they had none . Suggested I go across the street to 7/11 at 11 pm . I am very disappointed and will not be returning! Only thing good is the breakfast period

Bathroom needs an overhaul. Bed was not comfortable at all wasn’t a bad stay but won’t stay there again

Everything was fine

Staff were very nice

The air conditioner wasn’t controlled. The phone didn’t work. You only give water one day!

The hotel is very run down and not a typical Hampton. The air conditioner in our room was broke. The workout room air conditioner was also broke so it’s always 80 degrees!

Out dated needs updating extremely soon

The hotel needs a face lift

The tv was broken. The pool was cloudy and the paperwork said the chemicals in the pool hadnt been checked in 7 days, which isnt legal. The door to the chemical room was unlocked which is also not legal. The beds and pillows were horribly uncomfortable. The room was shabby with some mold spots in the bath. There was no vent in the bathroom so it was hot and clammy. Overall, it was a disappointment

Do not recommend staying there.

The beds are hard as bricks and they did not refill my shower gel. Luckily I bring my own soap. The A/C was super loud and although non smoking, the room smelled like smoke

Very clean and comfortable stay.

My room wasn’t ready when I got there. Got a call after I checked in that they booked somebody else in my room.

Bathroom was disgusting. Mildew and dirty walls

The size of the room was great. The staff was friendly. Thr room just needed to be vacuumed as there was popcorn on the floor.

The breakfast was just okay for a quick grab. Overall our stay was okay for the few nights that we were there. The staff were pretty friendly as well—especially Pam.

Happy

Very nice

Front desk staff was was professional. I was there for four days and my room was never cleaned. Not even fresh towels.

Great place

Convenient

The front desk attendant was very friendly. Overall, it was a nice stay.

Thank you!

nice

Roaches in room and bathroom. Bad smells throughout. Dirty carpet. Dust and trash. Tried to push through, but checked out immediately. Very disappointed for a Hampton Inn. Expecting a refund.

Good

The location and price point were nice, however it smelled of cigarette/weed smoke pretty much our entire stay. The room was dirty with a broken lamp. The bathroom appeared to have not been cleaned in quite some time. I don't ever expect much from a hotel breakfast but this one was undesirable and we ended up going out for breakfast the following morning.

The elevator was sketchy The breakfast was mediocre at best The lobby smelled like mold and smoke

If I do not receive a refund for these taxes, I will never use your services again and will tell everyone I know to not use your service due to not honoring our agreement. Ronald Warren FW56@shentel .net

Quite area