Candlewood Suites Chesapeake by IHG

It had a full kitchen. The gym was closed due to a car running through the building 2 months ago. Had I known the gym facility was closed I would not have stayed there. I would have definitely stayed somewhere else. Nor was gym closure mentioned in the website. So my $150 a night was not a good value..

Hotel rooms were dated. Bed was very comfortable. Hotel didn’t have a pool which was kinda not good, since I came into town to visit grandkids. They like coming to the hotel to swim with me.

Dirty! Room 411 has fishy smell as soon as you enter - not sure whether it's the carpet or AC. Smudges and stains everywhere - on bed side table, headboard, couch, chair, dishwasher, fridge, walls. Bathroom: I doubt they even clean the toilet after every stay - toilet seat had stains and toilet sink was disgusting, and also there are hair strands sticking on bathroom door. Poor repair work on bathroom door. Kitchen: Sticky cabinet doors handles and doors stuck due to moisture, dirty utensils. Understand that the building is old and 4th floor hallway floor creaks, but at least the surfaces we touch and sit/sleep on within the suite must be well maintained. Had a terrible experience. I do not recommend this hotel to anyone. We live in hotels once in a while, so spend a little more and have a pleasant experience staying at some place else.

We were visiting the area for the weekend and thought this hotel would be perfect due to the restaurants and entertainment close by. We were ABSOLUTELY wrong. Room 204 is not suitable for booking. The first night the tv remote would not respond to tv after informing the front desk and two remotes later we were advised to manually change the channel ourselves which was ridiculous. Also the tub was not draining properly so water was pooling at our feet up to our ankles. We literally had to turn the water off let the water drain then turn the water back on, $159 per night and thats how we had to shower. The next day maintenance comes in as we were leaving to “fix” the issues. Upon our return 7 hours later nothing is fixed and the tv is not working at all. So maintenance just played around in our room. Once again no tv and we can’t take a decent shower. I go down to the front desk and supposedly the manager is called and “maintenance” is called again. Around 7:30 pm the issues are fixed. We spent almost the majority of our stay with no tv and a clogged tub. We should have been offered a price adjustment of some sort however all we received was the run around from the staff as well as management. Room 204 is a complete disaster and your company should be ashamed for expecting us to be ok with the conditions of this room.

Needs upgrades , exercise room was under construction, telephone in the room did not work to reach the front desk, icemaker, barely made ice in time for us to leave. No outlets to charge your cell phones near the bed.

Good

Clean room

Clean and centrally located.

Old furniture

Exceptional

Exceptional

Exceptional

Clean room feels like home

How quickly these rooms book out.

Everyone is nice and friendly and helpful. How quickly these rooms book out.

The cleanliness of the room was disgusting. There was pubic hair in the shower. Debris in the toilet. Mold around the sink rim. Foreign smudge on the light fixture and desk top and side. Desk lamp would flash on/off. Lamp shade had brown stains on the white lamp shade. The elevator was a dark dirty cave. And NO ICE machines?? That was a first. For $15 more I could have stayed at the Hilton Garden Inn. Which I will be doing from now on. This was possibly the grossest hotel I've ever stayed in. And I travel for work. The bed sheets were clean and the mattress was very comfortable.

Exceptional

Superb

Clean rooms

The hotel was nice and so was the staff. However, the bathroom could use an update. It was clean, but the tub should have looked better.

bed was super comfy and shower was nice it was really expensive

it was really expensive

Everything I'm IHG rewards it was great stay That one staff told me IHG rewards pay 50 dollar deposit, you get there another staff tell you it's 100 didn't agree with miscommunication that staff had

I like the concept of the facilities. The full fridge, stovetop and dishwasher are very nice. The icemaker did not work. It made ice once and then stopped so I know it was turned on. Drawer on dresser was broken. I pulled it out and it fell on my foot.

That one staff told me IHG rewards pay 50 dollar deposit, you get there another staff tell you it's 100 didn't agree with miscommunication that staff had

I like the concept of the facilities. The full fridge, stovetop and dishwasher are very nice. The icemaker did not work. It made ice once and then stopped so I know it was turned on. Drawer on dresser was broken. I pulled it out and it fell on my foot.

Clean rooms.

Good

It wasn't anything wrong

Wonderful stay very clean very comfortable would have love to stay more nights It wasn't anything wrong

Bathroom could have been cleaner there was hair in the bathroom upon arrival that didn't belong to us

NO Its just not good

Bathroom could have been cleaner there was hair in the bathroom upon arrival that didn't belong to us

NO Its just not good

Superb

Friendly staff

Yes

Room was clean and well equipped. Unhappy that there were not enough carts to aid in unpacking and going to the 2nd floor. Also, on checkout day the ONLY elevator was not in operation, and we had to walk down steps with our belongings. My husband is 80yo and I am handicapped. It was extremely unpleasant departure!!!

Room was not clean proplerly. The bathroom door was disgusting. The dishes definitely need to be ran tbrough the dish washer. Checking in last night the staff was friendly. During check out the elvator went down and it was not fun having to carry down a baby and luggage from the 4th floor. The walk way down the stairs smelled like paint.

The hotel was not clean, and had an unpleasant odor. The building needs some repairs and is outdated.

It was very comfortable and great location. I only wish I could have gotten a king sized bed. I don’t have anything negative to say about the property.

amazing staff & property nothing. it was perfect.

Smell bad and didn't have what I paid for and booked

No

The sofa bed needs a new mattress. It’s old and lost its shape

Room was clean. Water pressure in the bathroom was awful, shower barely worked. Towels were quite hard and rough.

Great N.AI

I am a regular here!!!

Comfortable and serene.

Great location ! We did not eat breakfast .

Clean quite Nothing

Clean and comfortable. Fast check in and out.

Clean and comfortable. Fast check in and out.

Room was nice and clean.

Room was nice and clean.

I was never there I needed the room for the 7th

I was never there I needed the room for the 7th

Yes

Yes

Beds too small Chair dingy

Room was decent for the time spent, the only thing we didn’t like was that the bathroom door would not close.

Room was decent for the time spent, the only thing we didn’t like was that the bathroom door would not close.

Yes yes

Yes yes

Nice staff Close to other stores

Staff excelente

Staff excelente

There was no stay the deposit was not listed on the site so the hotel cancelled my booking and refused my refund and im glad i didnt stay as there were customers in the lobby complaining about the cleanliness and plumbing issues

There was no stay the deposit was not listed on the site so the hotel cancelled my booking and refused my refund and im glad i didnt stay as there were customers in the lobby complaining about the cleanliness and plumbing issues

room was clean and staff was respectful

room was clean and staff was respectful

:)

:)

Great

Great

Clean room, nice staff

Clean room, nice staff

My room was clean and staff members were friendly.

My room was clean and staff members were friendly.

I didn't have no heat in my room twice and they moved me to another room until they fix my heat worker at the front desk was very rude and told me that they can't keep giving me a room because of my heat not working in my room so I had to go and buy two heaters for my room

I didn't have no heat in my room twice and they moved me to another room until they fix my heat worker at the front desk was very rude and told me that they can't keep giving me a room because of my heat not working in my room so I had to go and buy two heaters for my room

I had to change rooms 3 times due filthy conditions - dog feces on the floor

I had to change rooms 3 times due filthy conditions - dog feces on the floor

pleasant

pleasant

Nice hotel, the lobby was small and there wasn’t much seating but the room was nice and the location was quiet

Nice hotel, the lobby was small and there wasn’t much seating but the room was nice and the location was quiet

They safe was pleasant.

They safe was pleasant.

Clean

Clean

Great stay

Great stay

Very nice clean friendly

Very nice clean friendly

No comment only here one night check in was not good unexpected expense not told about when booking was taken. Very embracing

No comment only here one night check in was not good unexpected expense not told about when booking was taken. Very embracing

Clean, cozy, and full of amenities.

Clean, cozy, and full of amenities.

Pet friendly

Pet friendly

Full sized fridge with an ice maker. Large bathtub, plenty of space to spread out.

Full sized fridge with an ice maker. Large bathtub, plenty of space to spread out.

Always a great stay and clean/convenient

Always a great stay and clean/convenient

So when you pull up - it looks beautiful on the outside - but the rooms are so dated and need a refresh - we covered the reclining chair with a sheet so we could sit on it (comfortable by the way) because it looked gross - the walls had finger prints - the smoke detector was hanging off the wall - honestly if I hadn’t paid in advance I would have left - this is for sure a motel that people live in

So when you pull up - it looks beautiful on the outside - but the rooms are so dated and need a refresh - we covered the reclining chair with a sheet so we could sit on it (comfortable by the way) because it looked gross - the walls had finger prints - the smoke detector was hanging off the wall - honestly if I hadn’t paid in advance I would have left - this is for sure a motel that people live in

The location was convenient for the purpose of my stay. The facility lobby was a bit dreary and uninviting. The room was clean and the size and kitchenette amenity was a plus. I suggested pest control be mandatory for the occupants that appeared to reside there to manage living habits that potentially affect rooms with guest with shorter stays. Staff was receptive to my suggestions and I hope they follow up to avoid a relatively good stay to a poor review due to pest sitings.

The location was convenient for the purpose of my stay. The facility lobby was a bit dreary and uninviting. The room was clean and the size and kitchenette amenity was a plus. I suggested pest control be mandatory for the occupants that appeared to reside there to manage living habits that potentially affect rooms with guest with shorter stays. Staff was receptive to my suggestions and I hope they follow up to avoid a relatively good stay to a poor review due to pest sitings.

The hotel was just ok. We’ve stayed at candlewood suites many times and it is usually clean and nice. This time it was dusty, dirty, rundown.

The hotel was just ok. We’ve stayed at candlewood suites many times and it is usually clean and nice. This time it was dusty, dirty, rundown.

Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.

Cracker barrel, 7 Eleven, Burger King, and other shopping and restaurants close. The hallways did not smell fresh, and the rooms was not very clean for instance shower, floors, and stain on the ceiling. The bed was comfy, and it was quiet. The lady at the front desk was very nice.

Clean

Clean

Perfect place for a one night stay. Hotel was very clean and safe went above and beyond to assist us.

Perfect place for a one night stay. Hotel was very clean and safe went above and beyond to assist us.

Changed rooms, that bathroom smelled moldy, drain in tub was clogged with hair, main overhead light in room was flickering and unusable. Was offered a 25% discount from general manager after it took me several phone calls trying to get ahold of her and then never even got to speak to her about the issues.

Changed rooms, that bathroom smelled moldy, drain in tub was clogged with hair, main overhead light in room was flickering and unusable. Was offered a 25% discount from general manager after it took me several phone calls trying to get ahold of her and then never even got to speak to her about the issues.

We arrived early after a 6 hour drive and the staff was very accommodating when we asked if we could check in early. Though we had to wait a little while as the rooms were being cleaned, we felt they were very understanding and helpful.

We arrived early after a 6 hour drive and the staff was very accommodating when we asked if we could check in early. Though we had to wait a little while as the rooms were being cleaned, we felt they were very understanding and helpful.

Staff was so sweet and helpful

Staff was so sweet and helpful

Woke up in the middle of the night, turned on a light, was German cockroachs, my dog was chewing on something, went to look it was some Marijuana the house keeping must have missed in their clean, the room was just damp and smelled of mold

Woke up in the middle of the night, turned on a light, was German cockroachs, my dog was chewing on something, went to look it was some Marijuana the house keeping must have missed in their clean, the room was just damp and smelled of mold

Place looks like they’re trying to make it better, but they ran out of money midway. Room was dirty, seem like they just patched it up but didn’t compete it. Wouldn’t bring my family, or return as a romantic get away.

Place looks like they’re trying to make it better, but they ran out of money midway. Room was dirty, seem like they just patched it up but didn’t compete it. Wouldn’t bring my family, or return as a romantic get away.

Quite

Quite

Microwave panel above door fell off.

Microwave panel above door fell off.

Perfect

Perfect

Perfect

Perfect

Very nice just didn’t get the room that was requested

Very nice just didn’t get the room that was requested

Quite a few items in the room were in need of attention and repair. Couch was missing a front leg, recliner chair handle had been ripped out of chair??? Only one hook in bathroom to hang towels on suite only had two knives and two soup spoons which I guess is ok if you are eating “ finger food”. Room was quite clean which was nice. Would not return to this hotel.

Quite a few items in the room were in need of attention and repair. Couch was missing a front leg, recliner chair handle had been ripped out of chair??? Only one hook in bathroom to hang towels on suite only had two knives and two soup spoons which I guess is ok if you are eating “ finger food”. Room was quite clean which was nice. Would not return to this hotel.

Enjoyed stay

Enjoyed stay

A terrible experience I recommend that no one never stays here if you’re traveling out of state

A terrible experience I recommend that no one never stays here if you’re traveling out of state

Good hotel, pricing, and staff

Good hotel, pricing, and staff

Great property and very clean.

Great property and very clean.

Door hand to bathroom was broke look like they tried to glue it on before.

Door hand to bathroom was broke look like they tried to glue it on before.

I like the convenience just a minute from the highway, just minutes from shopping, walkable area, and a comfortable bed. I didn’t like that the drain in my bathroom sink was running very slow and filling up when water running, definitely time for some Drano action.

I like the convenience just a minute from the highway, just minutes from shopping, walkable area, and a comfortable bed. I didn’t like that the drain in my bathroom sink was running very slow and filling up when water running, definitely time for some Drano action.

Hotel was comfortable and clean

Hotel was comfortable and clean

Very kind and helpful staff.

Very kind and helpful staff.

The Manager on staff is excellent

The Manager on staff is excellent

I loved the customer service.

I loved the customer service.

I had a great experience beyond the rude, inconsiderate treatment from Melinda Wynn & Michelle ( I believe was her name). Everyone else was so nice & friendly ALWAYS eager to help & assist. Because of Melinda I will never stay here again or refer anyone. She’s extremely rude & talk to people any kind of way. I went back & fourth about leaving a review because I love to leave great ones but the experience with her & also Michelle I didn’t care for.

I had a great experience beyond the rude, inconsiderate treatment from Melinda Wynn & Michelle ( I believe was her name). Everyone else was so nice & friendly ALWAYS eager to help & assist. Because of Melinda I will never stay here again or refer anyone. She’s extremely rude & talk to people any kind of way. I went back & fourth about leaving a review because I love to leave great ones but the experience with her & also Michelle I didn’t care for.

I cannot say enough about this hotel. Everybody as far as the staff is very polite very warm very welcoming like you’re coming home. The rooms are very clean. Some of the appliances could be updated. The fridge is pretty beat up. But other than that, it’s a great place

I cannot say enough about this hotel. Everybody as far as the staff is very polite very warm very welcoming like you’re coming home. The rooms are very clean. Some of the appliances could be updated. The fridge is pretty beat up. But other than that, it’s a great place

Very clean very affordable. Extended stay options.

Very clean very affordable. Extended stay options.

Very nice hotel

Very nice hotel

It would be nice if the room could be cleaned periodically. Also trash pickup daily would be nice. I spent 11 nights there without the room being cleaned once. I did put in a request after 7 days but no one came and cleaned.

It would be nice if the room could be cleaned periodically. Also trash pickup daily would be nice. I spent 11 nights there without the room being cleaned once. I did put in a request after 7 days but no one came and cleaned.

Staff are nice and helpful.

Staff are nice and helpful.

Overall, a great experience the staff is very welcoming and very helping, the rooms are not bad. The refrigerator was scratched up pretty good and dented and the dishwasher is falling apart a little bit. But the beds are comfortable the heater/AC works very spacious bathroom it’s clean. It smells good

Overall, a great experience the staff is very welcoming and very helping, the rooms are not bad. The refrigerator was scratched up pretty good and dented and the dishwasher is falling apart a little bit. But the beds are comfortable the heater/AC works very spacious bathroom it’s clean. It smells good

the staff was very friendly and informative. the room was very clean and comfortable.

the staff was very friendly and informative. the room was very clean and comfortable.

Was an alright stay nothing special.

Was an alright stay nothing special.

Great experience, nice and clean.

Great experience, nice and clean.

When I initially checked into my hotel room, the bedding was not changed from the previous people that stayed. There were dark brown stain lines on the pillows and sheets. We had to get someone to change the bedding. However, the staff failed to change the stained pillowcases. They proceeded to insist that they had in fact changed them, despite what we could clearly see with our eyes. Further, the room had a mildew smell and was dusty. The air quality was so bad that it inhibited my ability to breathe. I suffer from asthma and my breathing declined significantly to the point where my throat began to close. At 4:20am I notified the front desk of the poor air quality and that staying at the hotel for the remainder of my reservation would jeopardize my health. I had to get another hotel. For days I have been calling this location to speak with the manager. Leaving messages with the front desk people. I have provided the front desk with a statement of my stay. The manager has failed to return my calls. For anyone that has any kind of breathing related health issue, do not stay at this hotel.

When I initially checked into my hotel room, the bedding was not changed from the previous people that stayed. There were dark brown stain lines on the pillows and sheets. We had to get someone to change the bedding. However, the staff failed to change the stained pillowcases. They proceeded to insist that they had in fact changed them, despite what we could clearly see with our eyes. Further, the room had a mildew smell and was dusty. The air quality was so bad that it inhibited my ability to breathe. I suffer from asthma and my breathing declined significantly to the point where my throat began to close. At 4:20am I notified the front desk of the poor air quality and that staying at the hotel for the remainder of my reservation would jeopardize my health. I had to get another hotel. For days I have been calling this location to speak with the manager. Leaving messages with the front desk people. I have provided the front desk with a statement of my stay. The manager has failed to return my calls. For anyone that has any kind of breathing related health issue, do not stay at this hotel.

I paid for my rooms in advanced and requested to have all of my parties together on the top floor. Upon checking in, I was instructed that we were on the first floor and my party was separated. I personally feel that even though my bill was paid in advanced as well as because I booked through a 3rd party, my guest and I were given the less appreciated rooms. Some of the appliances did not work, the covers had spills on them, and the cleaning was sub par. We felt like secondhand guest accepting the last resort rooms however, my payment was accepted expeditiously!

I paid for my rooms in advanced and requested to have all of my parties together on the top floor. Upon checking in, I was instructed that we were on the first floor and my party was separated. I personally feel that even though my bill was paid in advanced as well as because I booked through a 3rd party, my guest and I were given the less appreciated rooms. Some of the appliances did not work, the covers had spills on them, and the cleaning was sub par. We felt like secondhand guest accepting the last resort rooms however, my payment was accepted expeditiously!

At check in we confirmed we were getting a 2 full bed suite. We got a 1 bed suite. When I called the front desk, she apologized but didn't have a 2 bed suite available. I ended up sleeping on the sofa. The noise from the fridge went on and off all night (and day).

At check in we confirmed we were getting a 2 full bed suite. We got a 1 bed suite. When I called the front desk, she apologized but didn't have a 2 bed suite available. I ended up sleeping on the sofa. The noise from the fridge went on and off all night (and day).

We were booked this hotel for the suite with the bedroom as we were traveling with a 1 year old. We wanted to be able to put him in a separate room so he could go to bed before us. Unfortunately the room wasn't the cleanest and there were several little things about this room that were frustrating. The walls were extremely thin so while trying to put my baby down we could hear our family in the other room even though they were being quiet. The bedroom door didn't close all the way unless you slammed it, which I couldn't do after I finally got my baby down, so we had to leave it cracked which let light in the room. The closet in the bedroom did not close at all and had a hole in the door as of someone punched it. My baby got his fingers caught in the door while walking around since they wouldn't close all the way. It was nice to have the kitchen but the set up was strange with a pendant light hanging so far out you had to duck under it since it wasn't above the counter. The shower drain plug was not attached and went all the way down unless you took it all the way out, and the shower still backed up with it out. There were just so many little things that weren't a huge deal individually but overall just created an annoying experience, especially with a 1 year old. Positives: the bed was pretty comfortable and it had a fridge, microwave and dishwasher which was nice because we brought food. I did not take any of this up with the hotel as we arrived at 11pm and left at 8am.

We were booked this hotel for the suite with the bedroom as we were traveling with a 1 year old. We wanted to be able to put him in a separate room so he could go to bed before us. Unfortunately the room wasn't the cleanest and there were several little things about this room that were frustrating. The walls were extremely thin so while trying to put my baby down we could hear our family in the other room even though they were being quiet. The bedroom door didn't close all the way unless you slammed it, which I couldn't do after I finally got my baby down, so we had to leave it cracked which let light in the room. The closet in the bedroom did not close at all and had a hole in the door as of someone punched it. My baby got his fingers caught in the door while walking around since they wouldn't close all the way. It was nice to have the kitchen but the set up was strange with a pendant light hanging so far out you had to duck under it since it wasn't above the counter. The shower drain plug was not attached and went all the way down unless you took it all the way out, and the shower still backed up with it out. There were just so many little things that weren't a huge deal individually but overall just created an annoying experience, especially with a 1 year old. Positives: the bed was pretty comfortable and it had a fridge, microwave and dishwasher which was nice because we brought food. I did not take any of this up with the hotel as we arrived at 11pm and left at 8am.

No hair dryer and low water pressure in sink

No hair dryer and low water pressure in sink

I don't plan on staying here again. I hadn't played on staying this time. The last time I stayed was 2 years ago and it just wasn't up to my standards of quality. Then I saw the favorable reviews and thought I would give it another go. I think it would have been an ok stay except I didn't have hot water for the tub so I was not able to shower my two nights there. The water in the sink was hot. I reported the issue and it did not get repaired. So no, I would not be willing to go through that experience again. Also, too many people hang outside for my taste. 3 guys had grabbed some chairs and were sitting under a tree playing Mexican music out of a portable speaker.

I don't plan on staying here again. I hadn't played on staying this time. The last time I stayed was 2 years ago and it just wasn't up to my standards of quality. Then I saw the favorable reviews and thought I would give it another go. I think it would have been an ok stay except I didn't have hot water for the tub so I was not able to shower my two nights there. The water in the sink was hot. I reported the issue and it did not get repaired. So no, I would not be willing to go through that experience again. Also, too many people hang outside for my taste. 3 guys had grabbed some chairs and were sitting under a tree playing Mexican music out of a portable speaker.

The hotel itself is just OK, but the staff is outstanding! The hotel is a little worn, and not immaculate clean, but the parts the staff can control are great! For instance, there is a very dirty lounge chair in our room, but the bedding, shower, toilet, sink, etc. are very clean. The front desk staff were cheerful, welcoming, friendly and accomodating. The people pleasantly greet you in the hallways. If it's true that love covers a multitude of sin, then good service by hard workers can too. Thanks lovely staff!

The hotel itself is just OK, but the staff is outstanding! The hotel is a little worn, and not immaculate clean, but the parts the staff can control are great! For instance, there is a very dirty lounge chair in our room, but the bedding, shower, toilet, sink, etc. are very clean. The front desk staff were cheerful, welcoming, friendly and accomodating. The people pleasantly greet you in the hallways. If it's true that love covers a multitude of sin, then good service by hard workers can too. Thanks lovely staff!

Reserved a room with 2 beds. Upon arrival to our room, there was only 1 bed. We are 2, 60 year old men who were traveling together. We needed 2 beds. Went back to check in and was given key cards for another room. Key cards didn’t work. Back down to check in to get new keys. It wasn’t a good start. On the morning of my 2nd night, I was informed that housekeeping only comes in every 7 days. Back down to the front desk to get a bath towel. No breakfast was inconvenient and unusual in 2024. My daughter lives in this area and it’s a 7 hour drive for me. I will not be staying at this property again. It’s ok, but it’s just ok.

Reserved a room with 2 beds. Upon arrival to our room, there was only 1 bed. We are 2, 60 year old men who were traveling together. We needed 2 beds. Went back to check in and was given key cards for another room. Key cards didn’t work. Back down to check in to get new keys. It wasn’t a good start. On the morning of my 2nd night, I was informed that housekeeping only comes in every 7 days. Back down to the front desk to get a bath towel. No breakfast was inconvenient and unusual in 2024. My daughter lives in this area and it’s a 7 hour drive for me. I will not be staying at this property again. It’s ok, but it’s just ok.

Perfect for what I needed

Perfect for what I needed

Staff was rude and gave room away before I arrived amd left my family without. Had to find another place to stay.

Staff was rude and gave room away before I arrived amd left my family without. Had to find another place to stay.

Be aware that this property is extended stay and at the time of our stay there were a lot of construction crew staying there. We did not have any disturbance or anything happen but I think women travelers who might be uncomfortable should know this. The room was spacious but needed a little extra cleaning. Front desk staff were super nice.

Be aware that this property is extended stay and at the time of our stay there were a lot of construction crew staying there. We did not have any disturbance or anything happen but I think women travelers who might be uncomfortable should know this. The room was spacious but needed a little extra cleaning. Front desk staff were super nice.

lovely place lovely people.

lovely place lovely people.

Friendly staff. The room and hallways smell like cigarettes and badly need updating/renovation.

Friendly staff. The room and hallways smell like cigarettes and badly need updating/renovation.

Absolutely amazing. For a chain hotel, I thought there’d be issues here and there, but it was really good! Beds were comfy, toiletries were perfect PLUS moisturizer for my skin? *chefs kiss*. Lady at the desk was friendly and conversational! Would definitely recommend this place again.

Absolutely amazing. For a chain hotel, I thought there’d be issues here and there, but it was really good! Beds were comfy, toiletries were perfect PLUS moisturizer for my skin? *chefs kiss*. Lady at the desk was friendly and conversational! Would definitely recommend this place again.

Staff was amazing. Room was great and area was beautiful.

Staff was amazing. Room was great and area was beautiful.

I would not recommend this hotel for anyone and I will not be returning.

I would not recommend this hotel for anyone and I will not be returning.

Great customer service but my room smell bad and appliances were old, for what I pay was expecting something better.

Great customer service but my room smell bad and appliances were old, for what I pay was expecting something better.

Karen the frokt desk clerk was accomodating and quite helpful!

Karen the frokt desk clerk was accomodating and quite helpful!

Hotel was dated for the amount of money we spent. Door to our room didn't open properly. DON'T STAY HERE. TRY SOMEWHERE ELSE.

Hotel was dated for the amount of money we spent. Door to our room didn't open properly. DON'T STAY HERE. TRY SOMEWHERE ELSE.

Pretty good facility. I would suggest adding a small breakfast

Pretty good facility. I would suggest adding a small breakfast

Quite a few guests have made this place their home, and it’s obvious. The young lady at the front desk was very polite and helpful. There were a lot of stains on the furniture.

Quite a few guests have made this place their home, and it’s obvious. The young lady at the front desk was very polite and helpful. There were a lot of stains on the furniture.

Room was terrible. Clogged sink. Terrible smell in hotel hallway.

Room was terrible. Clogged sink. Terrible smell in hotel hallway.

Very friend staff. I thought the location was very convenient. I like how 7 Eleven and Burger King is close by.

Very friend staff. I thought the location was very convenient. I like how 7 Eleven and Burger King is close by.

My stay at the hotel was great but the only issue I have at the hotel is that they required a $100 deposit when booking which was fine. It’s been a few weeks after and I still haven’t received my deposit back. I would call to ask about when I would receive my deposit back and nobody would answer the phone.

My stay at the hotel was great but the only issue I have at the hotel is that they required a $100 deposit when booking which was fine. It’s been a few weeks after and I still haven’t received my deposit back. I would call to ask about when I would receive my deposit back and nobody would answer the phone.

Convenient close to the freeway, many restaurants, and even a shopping center.

Convenient close to the freeway, many restaurants, and even a shopping center.

Had a few hiccups from a mistake made at check in but they made it right.

Had a few hiccups from a mistake made at check in but they made it right.

This property is in dire need of updating. The large chair in my room was filthy and the desk chair was not great. There were no glasses in the room and nothing for making coffee.

Nice stay

Room was large and enjoyed having a kitchenette. Every thing was nice and clean lotsof eating places close by .

The property had easy access to get to places.

Good

Wonderful establishment definitely booking again!

Staff was great and property was well maintained.

Great Customer Service!

The attentiveness of the front desks staff . The front desk clerk at night very friendly. We loved the suite . We will definitely come back . 💯

I was charged 2 times for my stay, and I have yet to be reimbursed for the over payment.

We stayed for a night. In our studio room, the entire front of one of the cabinets was off and the door knob fell off the bathroom door. To say the least, it is very outdated. However, the staff was nice and the room and sheets were all clean

Handicap room with roll in shower was perfect Full size fridge with microwave and two burners was perfect Free washer and dryer was perfect Excellent treadmill and free weights were perfect Friendly accommodating front desk staff were perfect I would stay there again

It was a great stay. Rooms was clean and the staff was very helpful and polite. I’ll always come back.

I had high expectations, since the last candlewood I stayed at was really nice overall. This was the opposite of what i was expecting. The first room we got put into wasn't bad but the microwave was broken. They moved us to another room but this one was super dirty, microwave was messed up and the heating system was broken. We were soo disappointed.

Really enjoyed my stay the facilities were awesome esp the washer/dryer being free.

Just another generic hotel off the freeway. It was fine. Kitchen range did not work to heat a pot of water. When someone walked down the hall the floor in our room vibrated.

The staff was very helpful. There was an issue of an extra charge on my card, but they got it cleared up right away.

This is my second time staying here. I really enjoy the full size fridge, the accommodations for all the rooms, the gym and etc. This is a great location for me each time I come here.

Stayed for work. Always stay here

The staff was nice but the room was not. There was an overwhelming musty smell because the carpet was wet in front of the air conditioner and there was a cockroach on the wall. Bed was clean and comfy.

Excellent

Staff was very pleasant!

There were roaches in my room

My stay with Candlewood Suites was very unpleasant. I was not able to relax or rest for the drive I had ahead. Even though I was able to checkin at 2pm instead of 4pm, they didn’t have the room I paid for nor did they offer a reduction in rate. When I entered my room, the air conditioner had been turned off completely which made it extremely humid in the room. The room also smelled very strongly of fish or seafood. Very nauseating. Because of how tired I was, I used the Lysol and Clorox wipes I always carry to mask the smell. Luckily for me I brought those because the cleanliness was terrible. I believe the only thing that was clean was the bedding and the even then top comforter smelled bad. The bathroom was absolutely disgusting and had urine all over the back of the toilet. There was trash under the reclining chair as well, so you could tell the room wasn’t throughly cleaned. On top of all of this, our neighbors beside us had children who screamed and yelled until around 1am. The neighbors above us thumped on the floor all night, waking me up every hour. You’re probably asking why I never complained? Well some folks aren’t confrontational… however I do feel it’s important to write this review and warn those who may consider staying here. I paid $210 for one night. At that price, the experience should have been much better.

The customer service was outstanding. All of them were competent, welcoming, and accommodating to my needs. They even loaned me an umbrella when it was raining, unlike other hotels in which I have stayed.

very nice room very clean very quite

The room was clean and well kept up.

The manager was very nice and accommodating to me and boyfriend.

We had the best stay here. Our room was very clean and staff were extremely friendly. Highly recommended.

Nice and clean

I’ve stayed there before and I have to say that it’s very quiet and super clean. You can smell the freshness in the hallway. They’ve done some much needed upgrades since my last stay. The front desk people were very nice and courteous. That will be my return to hotel for all future stays. Now if they can get a pool.

Was gross and dirty

location