M Hotel Buffalo

Atleast a water bottle have been provided in room. Rest is awesome

Convenient location to shopping amd restaurants. Love the pool area and rooms with balconies overlooking. There's a bar/restaurant in the hotel. Karaoke night once while we were there. Breakfast had everything you needed to start your day. Check in was quick and efficient. We would stay here again, loved it.

Building interior is being renovated and our room was very nice

Beautiful hotel, I can highly recommend it to anyone.

Nice place

Everything was ok

Did not change room sheets after requesting it for two day , staff was horrible at listening, room temperature is set at 72, we should’ve been able to control temperature, room was hot and muggy, people fighting upstairs, dogs barking next door first 4 nights it was miserable! We were supposed to be on vacation and relax

We enjoyed our stay. The check-in was very efficient. 5th in line and took under 5 min. to get served. Room was clean and modern, food was great, staff was exceptional. We would definitely stay again when we're in Buffalo.

Stayed here for the weekend when I was in town for a wedding. Firstly, the deposit was $250 which was a surprise I was expecting 75-150 at most. The hotel is very dated, needs ALLOT of maintenance for example the AC even if it was running it just felt nonexistent. Bedroom just as a whole looked unclean, carpets are stained and old, room walls are dirty, cracked paint, bathtub was peeling and just felt nasty to shower in, bathroom sink was leaking around faucets, the door itself to the room looked as if it had been broken into at one point. The pool area looked decent but just after seeing what I did in room I did not want to chance it. The breakfast was not too bad so that was nice. Also, I noticed quite a bit of teens just out and about in the parking lot smoking weed and being very loud which had me a bit concerned for my vehicle. I think this place has the bones to be allot better if some major updates and maintenance come. But I will not be staying at this hotel anymore. I would also at least like to say the staff was decent so that at least made the stay better but it's just not enough to want to return.

There was a lot of noise from other guests and it was expensive for a basic stay. The pool area must be the biggest draw but we had no need to use those facilities. Room was clean and comfortable but bathroom tub needs some attention as it was chipping and the caulking was showing signs of mould.

The staff was nice. The rooms a bit outdated but comfortable

I really enjoyed having a room that walked right out to the gated pool area. The gym was good. I was disappointed that the garbage cans did not have liners and that they provided travel-size shampoo and not squeezables in the shower. The staff did not give us any information about the internet connection, the pool, or breakfast hours. We had to ask for sheets for the pull-out bed and more towels. The breakfast area was clean and stocked well. I do wish they had a waffle maker, but they did have juice, cereal, eggs, sausage, breads, yogurt, and hashbrowns.

I can truthfully state in the twenty years I have stayed at the M, I have never had a negative experience with rooms, food, staff, or amenities. As long as this twenty year experience continues in the same vein, they cannot be surpassed on any level including price of stay~

We had a courtyard room and it was very hot and humid and the smell of the chlorinated pool was in the room. The air conditioning didn’t work well, and the vent was rusty and noisy. The ice machine was out of service. The hotel’s website was not current with a lot of misleading information.

N/A

Staff member opened my door to the wool with out consent at 10am when check out was at 11am myself and girls were getting dressed.

Hotel was outdated. Kids were in the fountains swimming and in the pool with no adult supervision and the pool was overcrowded. We had to bribe our grandkids out of the pool because we were afraid they were going to get hurt. The reason we picked this hotel was for the pool. The rooms and hotel set up are great just need to be updated.

Needs a good refurbishing but close to shopping

If you get it for a reasonable price compared to other locations this is an OK spot for a night.

Room was clean and spacious. Staff was friendly and accommodating. Breakfast was good and stocked. Only reason for not giving 5 stars was that the a/c was not working.

Very clean but older hotel. Staff very nice and efficient especially airport shuttle .

everything was beautiful!!

room was comfortable, though fan not loud enough, thin walls with people next to us. breakfast was ok nothing special. pool was ok but no hot tub. best part was the hotel bar, excellent staff and not overpriced!

Good stay. Room was clean and very large. The pool was nice and the atmosphere was very relaxed. Breakfast was very good for a free Buffett.

I will advise not to go to that hotel, service was bad room was dirty and air conditioners was not working loud noise. Poorly maintained since management change.

We were given a new room, where the air conditioning also did not work. We also needed and extra towel and they gave us a floor mat, which i had to go and get myself

Overall, it’s a great hotel for families and teams. But it’s in desperate need of renovation.

Every was good

Staff was welcoming, reno are going on nicely. Looking forward to coming back.

The room was spacious and the bed was very comfortable. The room was outdated and the sink area was covered with faux wood that was peeling. Although, I didn't get to experience the pool, I had a beautiful view from the room and the dining area. The breakfast was good and included: bacon, eggs, toast, bagels, potatoes, juice, coffee, yogurt. The staff was also pleasant. Overall, it's a solid hotel if you don't mind if it's a bit dated.

It waa dirty, there were dirty linens, towels, bugs, damp floors. Overpriced. They also hold a large amount of money compared to better hotels for incidentals.

Was a good experience nice and clean

.

Bathroom sink was leaking - I did let them know - the tub surround was gross - the bathtub was dated and the baseboards haven’t been cleaned in quite some time

Good

The pool is in the inner courtyard and closes at 10 PM. Our room overlooked the pool and was very noisy. Try to get an outside facing room.

The shower was clogged, making it very difficult to bathe; the bathtub kept backing up, and the pool was dirty.

Excellent stay

Great stay! Only downside to the specific suite we stayed in is there was no daylight aside from the pool area which was viewed from the window.

Overall a nice hotel with beautiful pool. My only complaint is the bath tubs are peeling…with new tubs would be perfect.

I usually don’t mind but this hotel was just so dated and rundown. And parking was always an issue. The rooms are weird. Odd smells.

My morning check out with Tiffany at front desk was HORRIBLE. I never received such negative and disrespectful service like that before! I was appalled she spoke to me in such manner. I will definitely NEVER return again and will continue to share my review online for others to know.

Clean room, great check in, breakfast was fine. Rooms are dated. Pool off the room is very convenient, but loud to he beside it since the pool is open until 10pm.

Breakfast was good ,Room condition was ok .the carpet was wet from window side

The hotel is very old and not really maintained well, but the staff were helpful and the price was low.

The pool wasn't available nor the gym and the painting in rooms needs to be refreshed .

Stayed for a night. Was okay nothing special. Lots of chipping in bathroom sink and tub. More of a crash place than anything

But overall a nice place to stay as it’s convenient to loads of shopping and eating clean and staff are wonderful !

I liked the size of the room, amenities and the free breakfast. I also liked that it's close to lots of shopping and restaurants. I did not like the dated bathroom. The breakfast should have included peanut butter, a waffle maker, the coffee was not good. The parking lot had a lot of potholes - it needs to be resurfaced.

Customer service is not good

Poor customer service

I liked that the staff was very helpful

Decent property , respectful staff visited two times no issues

It has been my go to place for a couple years now as I live in Pennsylvania, but travel outside the country so I have to go up to Buffalo to catch a flight to get there. I enjoy Danielle‘s sense of humor and company at the bar when I stay there. I also noticed some new evening staff as it’s been two months since I was there last that also seemed very pleasant and helpful. Breakfast is very good also. This was the first time I stayed in one of the remodeled rooms was quite nice. Thank you, kurt ramsey

Everything was better than expected. The room were really clean. Check in was easy and the staff were amazing. We enjoyed the complimentary breakfast and the indoor pool. We have already booked another stay here August.

All good

The hotel is okay I bring my son often he loves the pool the galleria mall is also right out the back door so it's easy to access you just walk across the parking lot the staff is pretty good I really just don't like that the pool room isn't always heated sometimes it's really cold and the pool itself it's sometimes cold as well overall we will stay again it's not a bad hotel and the weekday prices are good too

Your breakfast was very good. Everything was fine but the bar was busy and they closed anyways at 11 o’clock. I was rather surprised it might’ve even been 10 o’clock, but I just spent 30 hours in airports and on airplanes.

Clean room and price is fair

Clean and good breakfast

Hotel was so old carpet so dirty bathroom equipment quite old.

Rooms definitely needs improvement i switch rooms 3 times and the t.v didn’t work

Not more time

The staff was very friendly and the pool was great. It was very noisy even after 11 pm

Loved the room that opened up to the pool, pool is a little smaller than I had thought but still enjoyable. Breakfast was great.

very clean room, helpful staff, and the breakfast was very good, the availability of the airport shuttle was an adding point.

Polite staff and good service

The room was clean very nice the court yard and pool area was beautiful

The breakfast menu was great, hotel was clean but the wifi was terrible.

Nice hotel. Would be better with some updates

None, park goo

Breakfast was okay and parking was great!

Great stay

Excellent hotel! Clean, great service, and very comfortable. Highly recommend — I will definitely be back!

The room was clean. The tub and tiles were damaged as was the. bathroom sink. It looked like acid had eaten away at the tu. and sink.

Even though the hotel was busy with kids in town for local tournaments, it never felt loud or chaotic. The kids were well-behaved, which made for a relaxed and comfortable stay overall.

The breakfast was straight up disgusting and I’m not looking for anything fancy

Location, with people soliciting money when going off the hotel property. Once at chick fli-a and gas station across street. Coffee was never filled, when asked I was told they were really busy and it would be a little bit. This is morning coffee when breakfast was happening. Room next to us with kids loud and hitting walls until 12am. Parking is located on side of building, uncomfortable walking to hotel at dark.

Staff very good at what they do!

Bathroom was disgusting sink an bath tub were cracked an peeling shower curtains were ripped bed sheets had cigeratte burn holes in them.

The sound of water in the courtyard makes it very peaceful with all the plants and trees surrounding. Kids in the pool playing and having fun made it seem like a beach vacation. The staff greats you warmly and the restaurant on site has a decent menu for quick food and drinks. Nice place to stay and the location is very convenient.

Good

A lot of gang members were walking all through the hotel fights in the hallway do not stay here not safe

No eggs terrible. Potatoes cold. Ate a bagel and coffee not good either. Will not stay again.

Staff was very helpful and friendly will not stay again .

They still have not giving are $ back

I love the courtyard rooms by the pool it’s beautiful Wish they had games in the game room that actually worked for the kids were put in more games because the kids love it

Staff really good.

The Staff Was Quite Accommodating During My Stay

Hotel has a nice set up but could really use some upgrades. Bathrooms, walls, beds, hallways. Some upgrades would be nice.

Staycation with the grandkids for the pool awesome time everything was perfect very good price on a Sunday night every time I took a walk I see someone cleaning up I even was watching the room attendant very thorough cleaning of the room next door thank you for a wonderful time

They never told me the time for breakfast or anything and didn’t tell me what time they closed the pool either

Breakfast not any good

Breakfast was limited; my room had to be changed because there were damages done to the room, the front desk staff gave a family keys to my room, and I had to walk to the door to see why someone was trying to come in on me and my child. They did not apologize just reset my keys for the room. This hotel is very big but is in need of a major update fast.

Good

Breakfast is good , parking is safe and room is ckean and big.

Good

Nothing

It is disgusting it smells

They dont like to give you your downpayment back

Everything About M Hotel Was Very Close To Excellent

Good

Comfortable, clean, good service only thing I didn’t like was the breakfast need more different meat overall, it was wonderful

Room we booked was unavailable. Made the hotel decision based upon King rooms. Receied a double queen instead. No apologies or amendments. Tub was chipping horribly. Musty smell. Wallpaper chipping and peeling. Plastic alarms and devices looked old and tired. Shower took forever to heat. No sound proofing. And very loud service maintenance and drilling happening early in the morning without notice from staff upon checkin.

Room was not ready an hour after the check-in time. Desk was nice and upgrading our room, the new room had no AC. When front desk was contacted, someone came at 8am, touched some buttons and left without communicating anything to us or fixing anything. Then, toilet wouldn't flush. We let them know around noon, they contacted us at 11:30pm if we wanted to move rooms. Parking was easy and always available and breakfast was good and runs pretty late.

Very hot no ac, my room didn’t have a microwave and the sauna was broken

Check-in was at 400 pm. I arrived at 420 pm. Room wasn't ready. Had to wait. Staff was very sympathetic, especially when I told him i would settle for even a smaller room. He was pleased and offered to drop down, without prompting, my in incidentals charge from $250 to $100. Then my original-type room became available around 435 pm, but he kept the lower incidental charge.

The bathroom felt like you was staying in a motel not a hotel the AC didn’t work was just heat the railing in the room was broken could have injured someone

Pool The phone didn’t work in the room. I had to keep calling off my cell phone

The biggest issue was the fight that broke out at 1 am on our hall among guests. It sounded like 10+ people in the hallway. Lots of shouting and vulgar language. There were security guards downstairs, but they did not seem to be doing anything about the fight on the second floor. One person called the front desk and was told the police had been called. No one apologized for the disturbance. I would not stay here again.

Room was old but clean. AC didn’t work.

It was perfect

Really basic. I kept expecting cockroaches, that's the vibes this place gives off.

Breakfast was fresh

Yes breakfast was good an way more they enough parking

Check in Stall at Desk was very friendly & accommodating. Especially a staff member named Mike. He allowed me early access & upgraded my room type at no charge. Great gentleman and very friendly. Door men/Porter staff extremely helpful. Allowed me store my personal effects at no charge prior to check in.

The room lead right out to the courtyard and the courtyard was really nice. The breakfast was good as well. The pool was cold and the arcade didn’t have much. We were told the night before we left we could do a late check out that there was a courtesy 12pm and could possibly do later but had to come back in the morning. When we came back in the morning the girl said there was no late check out at all. This was a weekday where the hotel wasn’t full as well.

Beautiful Stay

The pool was decent Room was not ready. Ac did not work. Staff speaks their own language, pool area was extremely loud until 1 am.

The hotel was ok. Unfortunately the sauna wasn’t working which was disappointing. The breakfast was good.

Breakfast was the typical mid-level quality and selections you'd expect from a budget friendly hotel. Pet friendly.

Overall the stay was good, however i had reserved a suite, and upon check-in learned that they had apparently been over sold. I was given a standard room with two queen beds, but i guess i thought there might be some price adjustment/compensation. The 3 stars for property condition relates to an area of the hallway which had restaurant style bus tubs covering areas of the floor to catch water leaking from the ceiling

Front desk wasn’t very friendly.

The staff was friendly and the suttle was quick with a nice driver

We had a great time.

Loved the room I booked “King Suite” it was like a mini apartment.

This hotel is in a great location and provides shuttle service to and from the airport! The breakfast smelled amazing! The staff is great! However, this hotel needs some major renovations and soon. I would stay again! As a matter of fact I am planning a summer trip to Buffalo and this hotel is on my list!

They changed our room without telling us, explaining that we were upgraded after I went all the way back to the front desk. I don’t know how going from one King bed to two twin beds was supposed to be an upgrade. We ended up near to some sort of maintenance room that poured moist air into our room through the night.

Very good and relaxing

The room was clean; a little dated but quiet, good area

The people at the front desk on the afternoon shift were great, the bathrooms need work. But over all great experience.

Staff great..especially Scott at twiggs

I did not get the room I booked as it was a one bedroom suite with a jetted tub with a balcony and king size bed. Staff were not helpful at all. we tried to register early but were told they couldn't register us until 4 when we went back at 345 there were no rooms like I had booked so they put us in a small room and the ice machine on the 1st floor was broken and we had to go up to the 2nd floor to use a microwave. I definetely got a lot of walking in. The pool was a nice area even though there was no towels the first time we went so we used the towels from our room which when I asked for new ones they never came.

The property needs a huge update room was falling apart. Our A/C didn’t work, internet was off and on. Breakfast was awful. They have a beautiful courtyard which they could do sooo much more with.

Do not stay when travel hockey is in town. Absolute nightmare

Staff was helpful and friendly. We enjoyed the balcony overlooking the pool area. Continental breakfast was well-stocked and clean. Enjoyed live music in the Twigs lounge. Our only complaint was the shower/tub. While it was well-cleaned, it was quite old with the tile needing replaced, and the shower floor chipped off in places from what looked like a shower nat that had been previously glued down , which wasn't the greatest to stand on. Overall, a good experience!

Everything seemed very run down. Our room had a huge crack in the wall and was peeling. The shower had dirty stained pieces on the bottom of the tub. A $200 security deposit was rather large for a 1 night stay at a hotel. Will be checking to make sure the whole deposit is returned.

It wasn’t well maintained. The pull out was filthy! The tub was cracked and all the floors were stained

Very dirty and sustained an injury due to unsafe room stairs next to bathroom

Staff at the desk (besides 2 ladies) are completely incompetent. This is not rocket science - check guests into rooms, ideally the room they paid for. Over 5 months, there were at least 4 instances where the room I booked in advance & paid for up front was not available. You would think they would give me similar accomodations. For ex, if Jacuzzi king suite I booked was not available, at least a king bed with a couch. Nope, put in a tiny disability accessible room where the bathroom was bigger than the bedroom; I doubt a person in a wheelchair would have been able to fit around the bed. Adjoining rooms have ZERO sound insulation. It's like sharing a room with a complete stranger; you can hear them & they can hear you - every word. I requested a non adjoining room every time & can't even count the number of times I was put in one, only to have to lug everything back downstairs and request a change. 75% of hotel is "under renovation", only dark rooms around the pool - loud w/shrieking children - available. Buckets collecting water leaking from ceiling in hall. Wouldn't be surprised if housekeeping is paid under minimum wage off the books - not a single one speaks English. This place went from a slightly outdated good deal to a mess. Fine for 1 or 2 nights but don't expect much.

Clean and well maintained hotel

The person that checked me was rude when my card declined for some reason he was like are you sure you have the funds. That’s not how I would like to be greeted coming into a hotel anywhere and he was being ignorant when I said okay let me call my bank. The told me maybe you should have someone help you.

It's a very clean hotel, definitely smoke free. The breakfast was great as well. I would definitely recommend this hotel.

Nice

The property was very dated and the rooms were not very clean. Also, upon arrival the staff was very unpleasant to work with and we arrived early with a noted early arrival check in time and they would not accomodate this and would not let us into our room until 4pm, which made us late to our reservations for a show at Sheas theater. They also placed a rather large hold on my credit card for incidentals that took almost a week to be returned to my card. We will not be staying here again in the future.

Room thermostat not working. Heat could not be turned off

Perfect place for families

N/A

Convenient for shopping and key ban centre

Was a beautiful

Dirty

Very polite the staff were and helpful and the hotel is very clean

Great stay!

Now that that is out of the way. When walking into the room I was surprised that the room was dark and not in a lights are off way. I had the lights on, in a modern era a little more light would be a nice to have but the darkness of the room hid some of the wear and tear of the outdated room. Outlets that were too loose or bedside outlets that did not work entirely due to the power strip behind the bed not holding the plug in entirely to work. This is the 2nd time I have stayed here and Its been under renovations or at least appeared to be both times but in side looks like nothing has changed. I am debating If I keep the reservation I have booked for later in the year at the M Hotel Buffalo... Pros: Location: is central to most and the mall next door while looking run down from the outside is very much alive and active. Pool: While I was right next door to the pool I did not get to enjoy it due to all the other traffic and Loud Hockey group.... Cons: Loud Hockey Group. Room Darkness, some lights were not even working and were broken. Outlets are not stable (bring a power strip and find a hidden outlet to charge your stuff). If it wasn't for the price I'd take my business elsewhere but you certainly get what you pay for which isnt alot. (in my opinion)

Room was great never interacted with staff

Check is at a late 4pm. Arrived at 4, told jacuzzi suite has no water and offered upgrade to balcony room (Buffalo in February next to the Thruway) no thanks. Then turns out it just had not been cleaned yet, can you wait 15 min ok sure. An hour later I have to insist is my room ready? Rooms ok and clean but to warm even with climate control off. Turn to AC, its off for the winter. Nice property too bad too much not up to par.

Me and my son absolutely love this hotel he's three the courtyard is beautiful tropical Oasis !!!

.

Kind Good location

Didn’t get the room I booked Housekeeping never came until the last day Friendly staff loved the access to the courtyard

The hotel was in a great location and the pool was awesome.

In addition to boiling for my entire trip, the bathroom was disgusting. The sink was so cracked I’m not quite sure how it still held water. The lights were flickering. Paint was falling off the walls. And the shower? Well, we chose not to shower during our stay, that’s how disgusting it was. 0/5 stars, do not recommend and will not be returning.

Some cons were- bathtub had a lot of cracks/peeling which gave my kids the ick. Our door to courtyard was finicky but we managed to get around it. Also the doors to the hallway could use more soundproofing as we could hear everything and everyones conversation in the hall.. it was a bit of a rowdy weekend with a hockey tournament group staying. But overall we had an absolute blast and looking forward to returning!

Rooms were horrible. Air did not work so was very hot in room. Bottom of tub and sink coatings were chipping off. Shower curtain rod was barely attached to the walls and hanging Neighbors extremely loud all night. Overall I would not recommend a comfortable stay.

Our family stayed there and we were very satisfied. The building is older, but they still care and are trying hard. The rooms and halls were clean. The walls were freshly painted. There was lots of staff. The location is perfect - practically in the parking lot of the Walden Galleria. Kids could walk there by themselves if they wanted to. There were a lot of people enjoying the pool and the atrium area. The atrium area is like going into a time-warp - in a good way. It's old, but it's well maintained and clean. The beds and pillows were as comfortable and confidence-inspiring as they would have been had we stayed at a Hampton Inn or Holiday Inn Express (where we otherwise might have stayed). The wifi worked fine. The breakfast was what one would expect. Eggs, homefries, toast, bagels, danish, muffins, sausage, fruit, cereal, juice, coffee, tea. No waffle iron, but didn't miss it. Next time back in Buffalo and if we want an excellent value we'll definitely go back to M.

Room was nice. I don't know if i got a renovated room but i think for the price of was better than i expected

Hotel was great. Only complaint was that the swimming pool was very cold!

Fantastic

we were given a room with no microwave. They would not give us one. We had to go to the 2nd floor any time we wanted to warm up food, cold by the time we would get back.

Nice.

Room was fine, bed was ok, bathroom was clean. However a group of kids from a wrestling tournament and a group of kids from a hockey tournament were running all over the 1st floor being obnoxious. The hotel only had 1 security person on site at the time and she was trying her best. We almost packed up and went to another hotel. I know this isnt on the hotel but the person in charge of the kids.

Paint was peeling in the tub and the water didn’t get hot. Other patrons were hosting a party in the indoor yard. No reservation sign was posted to prevent other paying patrons from inadvertently entering the party and being rudely informed that it was happening.

Good hotel to stay compering to booking price

Staff was very helpful and the rooms were clean.

The heat/ac must have been broken. I set the room at 60 degrees F because it was so warm in there but I left it as is while I went out, thinking maybe it just needed some time. When I came back it was still incredibly warm in the room so much so that I was sweating just from sitting down. I shouldn’t have to buy a desk fan just to be comfortable for my stay. Other than that the room was alright as it was.

Comfortable clean room loving

Whole environment

Found a needle when we open the pull out couch

Not as clean

parents sitting there

Nice rooms but outdated

Rooms are not good

Staff was clueless…. Room was dirty and old. Never took off my shoes. Didn’t even bother to shower completely disgusting. Door lock problems. Pillow uncomfortable. Will never stay here again!

It could have been worse - but it could have definitely been better - we went for the pool for the kids- the pool was nice to look at but up close it was cloudy and had chunks of debris floating in it. The room was outdated and dirty, copious amounts of cords piled in the corner. Mildew in the shower, the bathroom vanity was peeling, we had to call for maintenance twice - once the heater wasn't working and then the shower was stuck on and the phone didn't work - maintenance gets a A+ they were prompt and pleasant and took care of the problem. Breakfast was disappointing even in the scope of quick grab and go - we passed on what was available. Overall disappointed in the visit.

We have stayed here a few times and it is always pleasant. Clean, beautiful courtyard with pool, hot breakfast and friendly staff.

Terrible, dirty room very out dated, dark dingy unclean pool with dust chunks floating that fell from the roof above, would never stay here again, around and mold all throughout the room

yes

When we checked in there were none of the rooms that we had booked available - instead of getting the courtyard room with 2 queens that we booked we were offered a ground level room facing the parking lot with two double beds and told that was our only option. The carpet was filthy, and the room smelled like puke. All we were offered was a 25% discount on the room rate. TOTALLY UNACCEPTABLE!

Was good for the kids to use the pool.and being close to the mall was a plus. We stayed in the Atrium room first floor and it was clean but outdated like from the 70's and the tub was chipped and the doors wouldn't close properly . There was a ton of hockey teams there that partied in the atrium till 3 am . Breakfast was sufficient eggs home fries sausage patties toast bagels cereal yogurt coffee and juice

The rooms were nice and spacious, the only issue we had was that the ac wasn’t working. We had to turn of the thermostat and even at that it was still pretty warm.

The shower and sink were slow to drain water so taking a shower was like standing in dirty water. The power also went out and stayed out for several hours. Parking was a nightmare as the hotel was full. People even parked in the handicap spaces without a handicap tag. I was unable to get a receipt because the computer system was down.

Staff were very friendly and accommodating. Great food in restaurant. Building was under construction so i unfortunately could not enjoy some things i was looking forward to but that was out of their control. It was an overall pleasant experience and right next to a lot of shops and places to eat.

Staff was courteous and room was very clean

Hotel needs a major update. Looks like a hotel that was built in the 80's,which it was. Seems rooms filled up early as we were given a handicapped room, which we are not.(Hate that if someone needed a Handicapped room we were in it unnecessarily.) Service was good, beds very uncomfortable.

Room wasn't the cleanest, and also the sound proofing is so bad at this hotel, I can hear people talking, flushing there toilets, watching tv, my sleep wasn't good at all

Clean, friendly staff, very affordable!

I and my son we had a good stayed at the hotel. The atmosphere was great and the staff was friendly like mr rupam. Room was clean, lobby was clean, quiet, breakfast was completely healthy, testy and coffee was available all day and evening. I recommend you when looking for hotel. Thanks .

The room was hot and stuffy. Walls paper thin. Could hear neighbours until 4am. Then was woken up by an alarm in another room. Worst night sleep ever. Or should I say I didn’t sleep. Upset that I pay good money to be disturbed all night.

Yes, room was loud, and warm. Staff were friendly and helpful

I know it was on a weekend when the Bills were playing but when we went to Twigs for food and drink waited 15 minutes for our first drink and then almost an hour for food,they were understaffed knowing it was a game weekend. Staff was great and very friendly, room was comfortable and clean.

The pool and lobby area and breakfast area were all great!

They stayed composed under the adverse circumstances

It need renovations to be update. Front desk didn’t help in putting an extra bed knowing that we reserved for 5 people.

Nice open spaces. Large pool/gathering area. Plenty of parking. Still some areas that need updating but seems they are working on it.

Enjoyed our stay the rooms were clean a little run down. But my overall stay was excellent. I wish they had a bit more variety for breakfast maybe throw in pancakes and parking was limited. I had a hard time finding a parking space. But overall, I enjoyed my stay and would return again. Excellent hotel for families.

We woke up with no power! Bathroom dirty, Beer bottle caps on the chair

we have to wait 40 minutes to make chek in

Burn holes in our sheets and some stains. Missing coat hangers. One staff member did have an annoyed reaction with us after we said we accidentally spilled water somewhere in the hotel. Otherwise, very comfortable and good stay.

There was 1 person checking in a line of 30 people, and the power went out which wasn't really their fault but not enough emergency lighting in the lobby

Room was in bad shape, especially the bathroom. Mini fridge did not work, mold in shower, bathroom ceiling leaking.

The refrigerator didn’t work and the room was chilly

Good for a short stay

kjk

We were there on 2 very busy weekend nights. The bar manager was exceptional! 10 out of 10 for Scott! The only reason i didnt give 5 stars was the cold shower. My husbands the night before had hot water so it may have been that everyone was using it this morning. We will be back!

The guy at the desk barely spoke to me - totally disinterested. Mumbled a few things I couldn’t understand. No hot water in the morning, stains all over the carpets, fire alarms going off… Will try to avoid in future. Dump.

My ten year old son and I stopped in Buffalo for a night. He LOVED the pool. Our room opened up to it. He said it was one of his favorite hotels... That being said, it was clear the hotel hasn't been thoroughly cleaned or maintained in fifteen or twenty years. It was run down, dirty, and falling apart. The guest facing staff was incredibly kind and helpful- no knock on them, they're polishing a turd the best they can. Breakfast was standard hotel fair. Great location. One of those "we got what we paid for."

The staff at the bar and lounge inside the hotel were fantastic. Friendly and engaging and the food was good. The hotel part on the other hand, the staff were unfriendly and not at all helpful. The room seemed dirty with paint chipping in the tub and bathroom. The shower was broken and the bathroom sink was leaking. The room was an absolute sauna even after turning down the heat all the way to 60. The fan was not working to cool the room. Ceiling tiles were missing in the hallways and leaking into buckets on the floor.

Everything was beautiful. Staff very kind and friendly. They are renovating rooms so bathroom was in need of repair but all fixtures working and we would stay again. I love this hotel and location was fantastic . Right off I90 and huge mall right beside hotel. Restaurants right across the road.

Amazing

Clean rooms, but incredibly dated. Ameneties are lacking, but staff was nice.

This visit was a confrontation visit i was staying in a courtyard room .with access to the courtyard. I went out my room to the courtyard where there was a event taking place ,i went to the bar where i was confronted with a RACIST STAFF MEMBER who berated me for being in the courtyard. She was loud and demanding that i leave the event IMMEDIATELY without explaining anything to me. I was admonished and belittled in front of 60 people in the bar .this particular bar staff member was on disabilty but working full-time hours.she was rude and very nasty and works the twigs bar on some occasions. I love this hotel but i have been a guest 5 times and this was the worst hotel interaction of 2025

This is a very professional run hotel. One awesome aspect is the 24 hour security presence.all Staff are very polite.

The room okay, the shower tub has mold. It’s smoking free but everywhere smell canavis. Room closed to the pool area very noise until 10:00 pm.

Was a good room and decent stay

Staff is very pleasent

Low water pressure and room was always hot.

Nicely located and the rooms are very spacious

Great sunset on the lake large glass windows to the West convenient to the mall

This was our second time staying at this hotel. We really enjoyed it back in May, but this stay was not nearly as enjoyable. It started at check-in, where I was essentially ignored. The gentleman said as few words as possible. It was weird. On our long walk to our room, there were about ten stains on the carpet and a part of the ceiling that had fallen and had water leaking all over the floor. In our room, the fire alarm was hanging off of the wall, a couple of lights didn't work, the remote barely worked, under the sink in the bathroom was completely falling off and it was insanely hot in our room and no way to actually turn the heat down or off. We tried countless times! There were two phones in the room, but neither one worked. Our main reason for staying was the pool and unfortunately, it was not heated as stated and the area that the pool is in was very chilly, cold even. Breakfast on the first day was terrible. Dry. On the second day, though, everything was delicious. Even with all the negatives, we managed to enjoy ourselves.

Clean room, pleasant staff, room was larger than expected

Did not know to call the hotel for a shuttle service upon my arrival to Buffalo.

Room wasn't clean. Mold on the bathroom walls . Walls are very thin so no sleep once the housekeeper starts working. Not up to par for the price.

Kind staff ,clean rooms

No air conditioning in room, multiple key cards didn’t work. Multiple attempts with staff. Never resolved

Airport shuttle was prompt and cortiest

. I called the hotel the day before my arrival to see if I could get early check in/ set up shuttle service. i was told to call back when we land, once I got to the hotel I asked if I could get early check in, I was told that they couldn’t find my reservation, Then was told that early check in wasn’t till 2 pm. No where does it say that early check in starts at 2 pm, nor was I told before my arrival. was charged a 250 deposit which is not noted anywhere. Our room The Air conditioning does not work, blows hot air. No way to shut it off. We were told that maintenance would come look at it, at midnight. We said no wait till Am. Air never fixed. Went to front desk at 8pm told them about air, We were moved to another room, same issue in that room. Only blows hot air, will not shut off. went down a 2nd time to tell them about air. was told that I was going to be upgraded to a deluxe king room and was going to be charged 66.00 for my remaining 2 nights. Got new room, I was downgraded from my previous rooms and still charged same price. Only offered 25% off of stay and still charged 25 fee for early Check in. Staff is horrible except for a few people willing to help.

There was no breakfast, our room was really hot and I requested a fan and I received nothing. They kept telling me they will call maintenance. It was also loud. I’ve never had such a horrible experience in my life. I couldn’t sleep because there was no air circulating. I had to open the door and it still was too hot.

Once again !

Room was okay nothing special the rest of the hotel was a very nice

Room was clean, great location. Staff at check in were too rushed, and were mechanical in their approach. No direction to the rooms were given, as there was a long line of people checking in

Front desk and staff not overly friendly

Needs updating from top to bottom. Bathroom tile falling apart. Furniture chipped and worn. Hallways with paint chipping and wallpaper falling. Pool was excellent along with center courtyard area. Very convenient for dining and shopping and getting anywhere you’d like in Buffalo. Front desk was young kids who weren’t terribly polite or helpful. Ben heard one cursing while guests waited to check in.

Easily accessible. nice staff. bathtub needs a repaint. little scary lol

Clean rooms and facilities. A little outdated, but still comfortable. Thin walls. We had a couple next to us that kept us awake much of the night.

The toilet seat was broken, the alarm clock and phone did not work (there were so many cords knotted up, I couldn't tell if they just weren't plugged in, but this should have been noticed and ready for guests), an outlet with a light did not work which reduced our lighting in the room (I tried to plug in my laptop and outlet didn't work), desk was not wiped (sticky substance on it), bathroom wall needed a good wiping, the room smelled of smoke (we reported it as its a non-smoking facility and didn't want to be charged/blamed), but also the smoke detector was hanging from wall (assuming previous guest disconnected it to smoke, but again, this should have been noticed by cleaning staff before another guest arrived). Staff were super friendly and helpful. Lobby and pool area/courtyard are beautiful. Halls/flooring in halls renovated/modern. Free hot buffet breakfast was a bonus and was pretty good. The rating is directly related to the condition of the room.

Arranging the airport shuttle on arrival was awful. Not knowing how it worked I messaged the hotel twice before leaving to find out how out it worked, to have no response to either. On arrival at the airport, I rang the hotel, only to be put on hold by reception for 20 minutes. They completely forgot they'd put me on hold. I had to hang up and ring again. Not impressive at all.

The Staff was polite and courteous. Room was bigger than i expected

Very nice hotel. Amina the night clerk was very nice and helpful . All the staff was amazing . Breakfast could be improved. But overall I will be staying there again

Absolutely slayed

Everything was great.

Yes

Much food and what there was, was not very fresh. Booked room with 2 queen beds, they were double beds. Bathtub shower bottom all cracked and peeling so not sanitary Charged extra for 2 kids staying with 2 adults.

Fantastic stay staff was quick to attend to any needs. Highly recommend

Room would not heat up , believe furnace was bad, manager came to room to reset it but again would not heat room. Eneded up sleeping with winter coat on

Great weekend

Not as described, room was dirty and I asked for it to be clean and they never cleaned it

Compare to valu it worth it

All good

Blood on the blankets shower didn't drain I almost fell and busted my face. They all lie like crazy tell you 1 thing and do another. Dirt all over. Was not told about the DEPOSIT ON TOP OF MY ROOM BEING 150$ SO THE TOTAL SHOULD HAVE BEEN 400$ BUT THE MANAGER LOWERED IT. MY boy friend stayed up all night making sure there was no bugs his 1st night in a hotel our 1st weekend alone and he has to panic about bugs because ofthe blanket was bloody so he worried the night supervisor said he would get us a free night or 1/2 off another night never happened BOYFRIEND STAYED UP ALL NIGHT

It was Great

This hotel was amazing in every aspect! My husband and I frequent Buffalo often, and have had some other hotels that have been less than acceptable. We will continue to stay at this hotel everytime! The staff was amazing, the jacuzzi was perfect and everything was perfect!

Aging property but good stay

Good price and location. Keep up the progress on the remodel

Good for a 1 to 4 day stay

Nice room facing the courtyard. The tub was a bit outdated but otherwise a pleasant stay

Great place , kids loved it

, walls falling apart in room… Hotel should also advise guest of construction going on before booking- was woken up by drilling… hotel floor also smelled like smoke.

THe room was clean; the breakfast was fine and the location was convenient fro shopping

Very bad

Dirty floor, stains, stained towels, neither suite tv remote worked.

Bartender was the star of the evening, very friendly and nice chatting with another AZ native

No actual blanket on the bed. Just a thin sheet and an overthrow. No water provided either. Check in was fine, but staff was dismissive and cold. Pictures make it seem a lot better than it actually is.

Hotel needs refurbishment. You get what you pay for.

I would never book this hotel again.

Ac was not working

very outdated rooms, carpets need replacing, replace bedspreads. Hallway carpet stains. Restaurant very good. Breakfast needs more varies. Same thing every morning. Staff very friendly and helpful.

Excelente

Pillows are not great

Nice staff

Nice Rooms, Great Breakfast.

Danielle in the restaurant was absolutely incredible. Sabrina and the desk staff amzing as well. Never stayed at a hotel where the staff literally makes you feel like family. Amazing experience.

Everything very please

Good hotel for the price

The room was very old and while the courtyard was cool - the rest of the hotel felt rundown. The carpet seemed clean but was stained and ripped. The mattress cover on one of the beds was sooooo old and needed replacing. The toilet seat didn’t open all the way without hitting the back of the counter… which was really weird.

the room we picked was so nice! had a big jacuzzi and a door accessing the pool directly. I always wipe down the hotel room with some lysol wipes (the surfaces, bathroom and door handles) and my wipes did come back a little dirty. the breakfast was not bad, they did offer sausage, hashbrowns, eggs, toast, bagels, yogurt, mini blueberry muffins, apples, oranges, a juice and coffee bar BUT everything was cold and the toaster wouldn’t work. the service was good and the hotel was safe and quiet which was our biggest concern.

Hotel feels nice and large. The pool area is fun and great for kids to run around. For the price, it was a good.

Great pool. Great hotel

great staff

no responsable from the manager and the assistant manager

Airport shuttle not running on 11/14. Arrived at airport at 430, hotel not answering phones. Stuck at airport in cold weather. Bar had good atmosphere but, not enough help. Took up to an hour to get just an order of 10 wings. Rooms were clean. Overall an OK experience but will not stay here again.

nice room

When I got there to check in, the room I booked wasn’t available and when they told me they would put me in one of the nicest rooms they had the air barely worked. Overall I wasn’t satisfied with my stay. I even left 1 day early because of that reason.

Room

Room was very outdated and bathtub paint is peeling. Only one roll of toilet paper. Not a good experience at all.

Clean rooms, good breakfast, check in process was quick.

Sraff was nice and helpful

Great place to stay for Bills game

Great value!!! Great hotel.

The bathroom was gross with black mold and they knocked early in the morning hours before check out at 11am.

Disappointing. Badly chipped tub, bath tiles need cleaning, cant control heating, bedding scarce and not adequate, no water for coffee maker, very noisy all night. 250.00 security deposit held for 7 days. No room service.

Room spotless, staff friendly.

Rooms were good, hotel was greatly located

Nice rooms, hotel nicely located

Had the worst experience as I’ve been to several hotels at this point. First of all, I would like to thank the security manager and one of his security officers for going above and beyond and helping us as well as the maintenance guy other than that everything else was horrible. The check-in process was fast, but was ran by kids who didn’t know left and right as we got locked out of our room and could not get assistance until an adult had to do it. Then we asked for fresh linen for these kids to say, sorry we are out. The delivery guy for the linens had to go and get me some as he heard me and was complaining about the short staff in our hotel stating they have no housekeeping most of the day. The lack of housekeeping is very noticeable with dirty hallways from top to bottom, stains all over the carpets, including inside the rooms. Most of these stains were even sticky. I was scared to sleep in the bed afraid of something biting me. The bathrooms were falling apart with the sink, cracking and dirty corners in the showers, which I hope wasn’t mold. Finally saw housekeeping in the morning who are so rude. They couldn’t even say good morning. I feel bad for the maintenance guy and the security staff who I think deserve to work at a better hotel. I was so glad to wake up early morning to just run out of there. My wife even hurt other guess wanting to leave and heading to different hotel. Glad I stayed one night, by the way, I was too scared to try the breakfast.

The room was in terrible condition. Ripped curtain, scratched furniture, broken coffee pot, fridge tilted forward, only 1 hanger, no blanket, kids running up and down the halls all night. Tv stopped working.

Very happy again, nice and helpful staff.

Some wear and tear on the hotel. Tub paint was peeling. Breakfast was Ok; but not special. I wouldn’t say this hotel is anything but average at best. They wanted a $250 “security deposit” at check-in; which is ridiculous but maybe an indication that their normal clientele has some issues. Pot smell in the entrances was pretty bad. For the price, I’ll stay elsewhere next time. This hotel could be so much better, and the location is great.

Rear lobby had food on the floor, Asked for a quiet room, was put on the ground floor way in the back with a view of the construction materials & Dumpsters, But it was quiet, room was sparse no clock or phone to call the desk if need be.

Staff was helpful. It was just a pleasant experience.

The shower in my room had no fan, which made showering uncomfortable. There was also a 250 dollar room incidental fee that I was unaware of prior to making my reservation. While the hotel gave the appearance of being “luxurious” it lacked the quality of very basic amenities (shampoo, conditioner, etc). The hotel staff were very kind but overall I won’t be staying here in the future.

My stay was really unacceptable. When I checked in, the room clearly hadn’t been cleaned properly — there was food on the floor, sauce on the walls, and hair in the bathroom from the previous guest. We also didn’t have a TV remote, and housekeeping was blasting music at 8 a.m. I have pictures of everything. I don’t think I should be charged full price for this stay, and I’d like a refund or partial refund for the inconvenience.

The second room we got put in had a leaking sink handle. The tub didn’t drain correctly and one of the lights was falling out of the ceiling. Also one of our towels was dirty! The hotel its self looks nice however it could definitely be cleaned better and a lot of repairs are needed. At check out the front desk attendant was very nice but when asked for help he was ignored! The staff just didn’t seem to be very helpful. Definitely won’t be coming back.

Excellent hotel. Staff was friendly and efficient.

Great Room , pool, and Bar

excellent

Room had strange set up, but breakfast was good, room was clean and very accessible.

great was nice and cheap and clean!

Loved our stay. Staff was amazing and efficient. Rooms and common areas were clean. Definitely recomend!

Dirty bathroom, mould in the shower. Sink cracked

Ok, mini fridge not working

It was nice especially the courtyard was beautiful

Clean and tidy, good staff, bath tub requires some work.

Clean room great staff

2nd night staff was extremely rude and. Demanding

Nice!

I never had any issues with my Expedia , this hotel have a bad attitude, bad customer service, they move my book day , not whiling to help us ,we spend over 3 hrs there trying to resolve the problem , Expedia help us and find another hotel for us , this hotel charges me even I was never checked in with them , they never cancelled my booking, they treat us very bad , I had the worse experience there , I would never book with them again , and plus we heard a lot of complaints about the hotel

Beautiful accomodations. Lovely stay

The room was great

Staff was very courteous.

They didn’t give us the room we had reserved. We reserved a suite and then gave us a 2 bed room that wasn’t a suite and they didn’t refund us the difference.

Dirty bathroom leaked ; lights didn’t work !! Felt not wanted

Sink was clogged, bathtub was old & peeling, stain splatter all over bathroom door, toilet is located under a countertop, so the seat lid won’t stay up

Yes

Oui tout était propre.

The bathtub seemed dirty.

Clean rooms, friendly staff, breakfast was great

Refrigerator didn’t work, TV didn’t work it took them an hour and 2 calls to front desk to get if fixed. Housekeeping gave me only one wash cloth when they cleaned my room and didn’t replenish toiletries.

Smelt like somebody poured a beer on someone’s foot

Nice place kid friendly

its just fine

Front fesk cle

Y

This was a surprisingly enjoying stay. The room was older with some wear and tear, but really unique. Loved the quaint brick walls and the different levels to the room. I also liked the door access to the swimming pool area. The breakfast was great too. The part I really liked the most was the unique inside swimming pool witha large indoor garden area, it even had a bar! Also, I forgot to mention that you ar located near a ton of stuff (Stores, restaurants, etc). We only stayed one night but wish I had more time and my whole family with us. Overall great quick trip. If we go back we will def stay there.

The bathroom had a roach in it. Me and my girlfriend also got double charged. I gave my id to a worker and he just snatched it out my hand. I am not coming back to the hotel.

Amazing

We stayed when there was a convention and it was really loud in the hallways with kids screaming and adults screaming at each other. I have been going to this hotel for over 30 years and it has aged a lot and there has not been much done to update the rooms. The washroom was very old looking and rusty. The cleaning staff were not very helpful. There are no safes in the rooms.

Elevator took too long and was small

Rooms need to be updated. First room was dirty and had a stain on the curtain. Second room was more bearable.

Everything was great

There was a prescription pill bottle with a controlled substance on the floor by the bed that my 4 year old found. The windows were leaking and there was obvious water damage on the floor and walls by the window.

The building had a run down feel about it. Large shopping mall across the road and other shopping and food outlets were fairly handy

Rooms were outdated and dirty. Tub falling apart and peeling. Hotel needs serious renovations. They had to move my room twice due to hair and dirt in the rooms

Close to shopping and a variety of other activities.

Items were broke like the phone & alarm clock. Which I could upload the photos. This not a palce I will stay.agin no matter how reasonable

Dirty room (carpet), peeling off paint everywhere, extremely noisy in the courtyard until 11:00am, AC chirping sounds all night long. It was hard to find parking due to a wedding in this hotel. The receptionist was nice and efficient. Most definitely wouldn't recommend.

Received a room that stunk of cannabis. Couldn't sleep in the room. Will absolutely never return Original review was refused citing "no personal information". This is not personal information I will absolutely not return to this hotel or ever use Hotels.com now because they censor reviews

Good all around

Buffalo is great! The hotel is positioned right near a mall and restaurants HOWEVER the hotel is VERY outdated with dirty rooms and unsavory people working there.

Decent hotel, friendly staff, nice pool/lounge area

The room was clean and staff were friendly. Unfortunately the check in time was not consistent. Our check in time said 11-4. We arrived at 11:30 area and were not able to check in and told to come back around 12-1 totally understandable! We came back around 12-12:30 and were told check in was now not until 4. It was a little frustrating. Thankful we were allowed to park, but had valuables in our vehicle as we were coming from out of the country.

The foyer was nice and the front desk was very friendly, happy, and it was easy to check in. I went straight to my room to drop luggage. If the bathroom in my house looked like the hotel's, I would be embarrassed to have guests. The tiles in the shower were nasty and black. The drains in the sink and tub were peeling. It was hot and stuffy in the room and I couldn't get the thermostat to lower or stop even though it was set at 60°. In the morning, I pulled back the curtains and it was cooler and I saw what looked like an emergency window and two living mosquitoes. There was no view because it was a rooftop and the top of what looked like a greenhouse outside the window. That did not bother me so if it's important to you, ask for a good view. The pool area looked beautiful but was a bit chilly. There is a small community microwave but it's in the laundry room.didn't try the bar or the free meal in the morning. It's under renovations on the 8th floor so hopefully the rooms are nicer quickly!

The desk staff told us nothing about the property. The restaurant was late opening because of a lack of communication and staff had to be called in. The only good thing was the food was great. The room, especially the bathroom was very dirty and outdated. I would never recommend this hotel.

The room was clean and very comfortable. Had a very good nights sleep as bed and pillows were very welcoming. Reception staff were very pleasant, kind and efficient.

They take care of the entrance to make it look great! I had two different rooms and they both smelled bad. Both outdated and bathroom has discoloration in the tubs. The police showed up each night (Friday & Saturday). The security was looking for a particular vehicle the one night. There is a bar attached doing karaoke inside the hotel. The first night there was a party and nowhere to park.

We had a room next to the outside and elevator banks. For hours there was a loud party going on with doors slamming and loud sounds. We had an early flight and didn't get enough sleep. Had to call front desk twice to question the noise. Never resolved. We were able to get a nice shuttle driver from the hotel to the airport early.

Fine hotel. Good rooms and the pool is well kept. Would book again in the future.

Front staff is very accommodating and pleasant to the guests housekeeping is on their job before 11am

My room was not clean, Hair in the shower chips and holes in the paint/wall I’m not happy with my experience at all

I will never again book with this hotel. They did not disclose important information in regards to their new “High Risk security deposit paid only by credit card. They would not accept cash. They expected to collect a $250 high risk security deposit. The room itself was only $88 a night. When I called originally, a staff member told me that the deposit was $100. But after getting to the property, I was told the deposit is $250 for individuals and $100 for “groups.” So unfortunately I was declined the right to stay in the hotel. I was left stranded. It took over an hour to wait for a shuttle from the airport. I had to call the hotel myself and beg for a courtesy shuttle. So overall, this place is not up front with information and they cost me money for a night. I was not able to book another room elsewhere, because I did not have extra funding to do so. And I was declined any refund for the inconvenience. I paid for the room, showed up an hour later and was declined my room based on the fact that I was given incorrect information. I was told to call the third party I booked through and request a refund. However I was not given one. So I just want everyone to be aware, that this place is not informative and they do nothing to assist their customers to fix any mistakes or issues that we encounter. No compassion was shown. I was treated very poorly by staff member. I was spoken down on and treated with an attitude for no reason at all. The hotel didn’t care I was upset.

Everything was decent. Pool area was awesome

I like the parking because was close to my room.

had to stand outside at 2 in the morning .. in the cold because something happened inside the building.

Bathroom was not completely clean garbage not emptied from previous occupants and cleaning cloth let in tub . Frig had containers of food from previous occupants.

Staff not very friendly or greeting. Seem to not like to have conversation or answer questions. No welcome no thank you. Place is in need of serious update. Paid too much for the stay especially with not very good customer service.

The elevator buttons some time did not work and you would not know it until it goes in the other direction. No signs telling you were the ice machines are located. Slow draining sinks and tubs/showers. Poor water pressure at the sinks and the mini fridge did not work at all. I was very very disappointed in the condition.

I booked this room because of the pool needless I will not do that again. Where the blue line is in the pic the smallest is where kids can swim.

The room was needing upgrade the cleaner were banging the vacuum in room. Next door early in morning waking us up. Was in the room cleaners knocking on the door to clean it before checkout had sign was up. The sink broken mold in shower

😜😜

Wasn't explained much about the Hotel and amenities. Straight check and check out.

Lady at check in was very helpful.

The rooms overlooking the courtyard was nice

To put it lightly, it was overpriced for the service and cleanliness that they provided. Overall the hotel was very messy and the staff were not the greatest. Highly recommend staying elsewhere.

Staff was also nice and helpful

They didn't know but the bathtub would fill as you are showering and some electrical outlets had been unplugged and needed to be plugged back in with a cord the would reach. No night table lights and USB charging points asa result....

Nice

Awesome pool area!! But arcade machines didn't work and took 6$

Hotel was clean and close to the mall and other shopping.

There were restaurant options conveniently nearby.

The tubs/showers DO NOT Drain Properly and there is a plumbing issue Also there is what seems to be a fluctuating Security Deposit Total every time i stay here The first time it was only $100.00 then this time $250.00 so its very odd. This hotel is very nice and convenient however there showers/Plumbing is the worst ever.

noisy up until 2AM....I wonder why staff did not address the noise .

Awesome

Adding breakfast to your stay doesn’t seem worth it. The eggs tasted frozen, the breakfast potatoes were cold and also had a freezer taste. The coffee was absolutely mediocre and unpleasant. Only one of the two elevators went up to our floor on the 7th, and that one only worked properly about half the time — which made getting to the room unnecessarily complicated. The staff was neither polite nor professional. On the phone, they often sighed, making us feel like we were a bother. Several times, they even hung up before we could finish asking our questions. Parking is large and convenient, but there are no cameras or on-site security, which makes it feel a bit unsafe.

The hotel is beautiful and right next to a large mall and lots of restaurants. I stayed in a 2nd floor courtyard room that was very spacious and had a nice sized refrigerator and freezer. It also had a microwave which is rare these days. My room was clean and the beds were comfortable. The view of the courtyard from my balcony was beautiful. I sat out there in the morning and drank my coffee. I would definitely stay here again.

Good

The hotel was clean and the staff was nice. The bathrooms should be updated and our room didn't have a microwave.

The person at the front desk was not respectful or professional. When we first got there he said there was no rooms available when I already had booked. I had to speak to a manager and the manager was also rude. The housekeeping unfortunately didn't do a great job either when I went to lay down it looked like the sheets were not fresh My hair was still there so it looks like they just made the bed but not change the sheets. This property was noisiest place ever there were kids playing ding dong ditch at 12:00 a.m. the first night We had to go to the front and complain. There was kids running through the hallways most of the night I would never stay here again

Loved the pool and gazebo area... didnt like the staff who said yes to my needs but never showed up. No microwave when i asked for one. Sink n toilet troubles and clogged . Unfriendly staff not rude just didnt care or smile

however we were able to Uber around the area for less than $22 a trip I would stay there again the hotel was clean it will need a upgrade in order to compete

Very old and outdated rooms. The room service was very disruptive. Not a pleasant stay at all.

We loved our stay. We’ll stay again next time we’re in town

Unable to control room temp well, room smelled musty, mattress too soft. Didn’t use but pool looked great. Breakfast ok options. Close to any shopping people may wish to do.

Bathrooms need some repairs

Great customer service love people.There the food very safe.Enjoy my staff

The shower was very slow make water stay in

thanks

Staff is friendly and helpful. Hotel is basically clean but very outdated. I’m sure at one time it was a super nice place, but it is very run down.

I wasn't crazy about the breakfast; however, my bed must have been an exact replica of what sleeping in heaven would feel like.

Nice breakfast, staff was limited but kind. Location is very good.

I was told that it had new owners and that it has been this way for over a year. The room was not cleaned to any standard. The beds were new but too soft (cheap mattresses). The furniture was outdated and worn. The bedside electric outlets did not work. The bathroom was a disgrace! Peeling paint on the tub floor and pubic hair on the wall. The buffet breakfast was cold, the toaster burnt your toast, the fruit rotted and the staff nasty. If you are a tea drinker, your tea will taste like coffee. This was the worst place I have ever stayed - I should have been refunded my money! I spoke to one of the managers about the breakfast and his response was the warming dishes were not working. I went to the front desk once we saw our room and was told that that is the only room available. They sent a person from housekeeping to clean it up and they used the same rag for the bathroom on the desk. Since I booked with a third party I was charged whether I stayed there or not. This place should be condemned!!

very well kept

Location is good

Worn out

Clean room. Nice staff. Conveniently located to interstate

Staff very friendly and very convenient..

Breakfast was really great and room is also neat and clean

Lots of options in the area for things to do and places to eat.

The bathrooms and the rooms they need to update. They are too old for this price they asked way too much .

I have staid here many times. It is convient to restaurants and shops and the I90. My only complaint this time was the ground floor room had no chair and the sink was cracked.

Nice place

The hotel was ok overall. Plenty of shops nearby and things to do in Buffalo that we only slept there. The beds were really comfortable.

Was an ok hotel would stay there again if nothing else was available.

The only thing I did not like is it was about the room I have to ask them to change my room because the bathroom have a lot of problem in there other than that everything was OK I ask them and they said they working on it little constructions

The hotel is going under some renovations sheets were not clean that tubs were peeling

Friendly staff. Needed maintenance to fix TV and shower.

Everything was great just didn’t have the greatest night due to my neighbor cursing loudly on the phone and then snoring all night. Wonderful hotel though!

Generally, the places were well-maintained. We were informed that work was being done on the floor above for renovations, which was perfectly acceptable. The contractor was very polite and quiet. If you ever encounter one like that, you'll notice renovations are likely needed, although not specifically within the rooms themselves.. Go bills

I didn't stay here and I got charged for it and want a refund asap

The staff were friendly and helpful. The room was a great size. There didn’t seem to be an air conditioning. There was a thermostat which allowed for the fan to run but even setting the room at a very low temperature didn’t allow the room to cool down. The finish on the bathtub was cracked and all chipping off. The tiles

We went shop to Cabelas, eat at Jersey Mikes and clean my truck and put gaz at Delta Sonic.

Go Bills

Only negative thing is the wifi was down but that is out of their control

No thanks

Checkin was a absolute disaster/ gave me room with people already in their and second room was the same way

Toilet seat was coming loose in my room.

The lounge was slow. They cared more about the folks at the bar than the tables. We waited 20 minutes before they noticed us and never checked on us after they brought the food and never asked us if we wanted another drink when they knew we we empty when they brought the food

Didn’t understand why it was so affordable when booking. Upon arrival staff were helpful. Bag check they tagged them but didn’t check numbers when retrieving the bags. When checking into our room another couple was given keys to another room where people were already staying!!! The hotel in general is outdated. Bathtub was peeling, no outlets near the bed and hot upon entry. Wouldn’t return.

Had to wait an hour to check in as the wifi was down.

Great stay

Rooms are extremely dated and filthy dust build up on vents and bathrooms are atrocious do not stay here

Sejour ok peut etre plus aimable

Great weekend stay for shopping. Hotel was clean and right beside the mall. Needs some updates but looks to be under renovations to address this. We had a great stay.

Very nice Hotel at a reasonable price.

This is a hotel that has had better days. Although they’re doing some renovations, as a whole the hotel is dirty and dated. The hotel staff is neutral at best. Cheap is the only reason to stay here

Nice place

Perfect location when traveling

The best part of this hotel is the lobbying.Once you get in your room, the carpet gives a whole nineties feel.Then, you have no shower.It's connected to the jacuzzi that they did not clean.Definitely, will not recommend not coming here again

Everything was great

Lovely hotel with a unique view looking over the indoor pool that was quite picturesque. Actually couldn't fault it!

Old shower tub was very old

The location and pool

The room door did not c

I felt that the room and furnishings was old and outdated. The cleanliness was okay. It was sufficient our one night stay.

very cool hotel would stay again, didn’t see very much staff during my stay just at the front desk. Breakfast was mid and i book a queen bed room but the bed was way smaller then a queen.

Claw and well maintained

Front desk staff nice and fast working

Always a great time at the M hotel!

The room we were given was used by someone else, the beds were slept in. The door to the courtyard was open when we everted the room. The doors to the room wouldn’t open and had to get the maintenance person who was luckily waking by to open the door for us.

The staff was nice enough. But the continental breakfast leaves much to be desired and the rooms are old and dated. The carpet looked old and dirty. I do like the airport shuttle though.

The concept of the hotel was nice with balconies looking out over an indoor pool. Unfortunately the state of the rooms was poor, and we had mold and rust in our bathroom with part of the covering over the sink falling apart, as well as pieces of the bottom of the door chipped away. We asked for a new room, which had less mold in the bathroom but it was still there, and part of the wall in the bedroom was coming off. We ended up going elsewhere.

I wish they would have announced before purchasing my stay they are remodeling. Veey early noise, very durty restroom, and bed. Continental breakfast the same everyday. Eggs, potatoes, sausage, cereal, yogurt, bread and beagles but it was good. I loved how they had coffee, hot water, tea and cold water available 247 and shuttle ride. $40 uber ride to the stadium and niagra falls. $250 deposit is nuts. Plumming issue. Bed was comfy so I thoigh until moving sides midnight and body ached. I dont know about staying here again maybe after renovations.... best to call to check status on that before.

Quiet

My experience on first day The AC was not strong enough to keep the room cool we are very warm all night called them to a fan and none were available. The bathroom causing the bathroom to be wet. I called down the leaking stopped from above. I asked for the bathroom to be clean due to water not knowing where it came from barely wiped it down towel still smelt funny couldn’t Have a shower before leaving. No compensation or apologies were offered Second day to be near an hour to check in as a person doing the check-in didn’t have experience with Expedia AC again in the room was not good even though requesting a room to make sure did not open until 2 PM that day just not what it was other days it was very inconvenient Again, long check in process with complaint no compensation or apologies offered.

The property wasn’t too bad. The pool was very nice. But the room was lacking. It was a little outdated and seemed a little gross. Someone had thrown up behind our headboard of our bed and it hadn’t been cleaned either so that was also gross. The tub as well was just outdated and the lining inside was coming off. It’s a good place to stay in a pinch.

It was ran down and dirty and the bath tub didn't drain so we couldnt take a shower it could of been ok if they would wash the curtains and clean better and make sure the plumbing was working

The hotel was nice for the quick stay for the Bills game. Parking was a pain to find after the game. Breakfast was ok it wasnt great as they dont change it from day to day. The restaurant could stay open later on night games.

Very beautiful place

In 1997 it was probably a really nice place

Definitely needs some updating. Had to change rooms twice for a run down restroom and very loud AC. They are in the mi

rooms could use some updating. Long wait ty front desk check in.

Close to airport

all

nice

I stayed 1 night. The motel is older, but being remodeled. My room was clean. The bathroom is dated but it was clean, nice linens. The motel is close to the mall, has airport shuttle. It has a lounge/restaurant the bartender was very friendly. The cheese burger was delicious. The price is very fair. They do take a 200 dollar deposit. I would stay again. Room to accommodate large vehicles big plus to me.

It was good. We had a big room.

Bug in washroom.

The staff in the lounge were very pleasant and helpful. The room was clean and comfortable. The food was good and affordable. The shuttle drivers were courteous and helpful. The front desk staff was friendly and efficient. Phone access to reservations and front desk (even from within the hotel) was very poor. Most calls were sent to endless "we value your call and will be right with you" recording.

We went on this stay not planning on being in a hotel room except for sleep. The location was key for my pick of being centrally located to the attractions we wanted to get to. Everyone very friendly and helpful when needed. We had a few issues that could be brushed a side that truly not with naming and easy fixing. Would I recommend this place. Absolutely, courtyard was beautiful with an indoor fountain and swimming pool. Location great, friendly staff, breakfast buffet.

My niece and nephew had something in their sink that looked like someone had shaved and they didn’t clean it. We reserved two king room beds and were out in doubles instead.

Checking in was a nightmare but the gentleman at the front desk made it effortless .

Scrambled eggs in breakfast buffer was stale and dry

felt kind of dingy....we stayed a few years ago and even though it has been a bit remodeled felt weird... bar restaurant service was terrible...only one or two people at the bar working and they were taking food and bar orders and running food. doing it all. and kudos to them but it could have been done better...the one morning the coffee was cold and not fresh...stayed 3 years ago and thought it was great but so great this time around

Good hotel

Furniture very out dated. The shower was peeling and no type of furniture out on the patio by our door. Online pictures lookes beter than in person. Also, the deposit was way too much for the condition the rooms are in.

Stayed overnight for few hours. The lobby and the lift were dirty. The room was okay.

The staff was wonderful. The hotel is clean. AC worked just fine. The pool area is so relaxing and quiet. The hotel may not be the newest, but it is well maintained and nicely decorated. I will be back.

Renovations were going on and I feel you should notify guest so they can make a decision whether or not to stay there. Also, most of your guests were in to see a game why not contact a shuttle service so guests can purchase transportation to the game.

Surroundings were great. Everything you need was close by but the condition of the hotel needs upgrading rooms are dark and dingy , being a maintenance supervisor very concerned with the dwellings of the room bathtub have plenty of chip paint plus the sink no hand soap available. They use body wash as hand soap, which is unacceptable breakfast should be extended longer plus a better menu

Needs updating. Good location

The hotel and staff were great. I left my credit card at the hotel and a very nice young man brought it to the airport

They didn’t honor my reservations then gave me a small room with a loud ac compressor , shower didn’t drain, keypad to the courtyard didn’t work. And shut my key off on my second night. Had to walk to the front desk at 1:20am to get them to turn them back on.

Overall, was good. Not great.

Need to fix the bar fridges. Freezer had so much frost we could barely close the door and the arm on the bottom shelf was broken. Being diabetic and needing the fridge to stay cold for meds was concerning.

It was ok

Although there are some nice amenities at this hotel, like the bar and the pool. In general, it was in need of some rehab. Leaky shower that didn't drain well, lots of coats of paint, tired carpeting.

I could have got a whole house rental for cheaper, but choose to do this for a friend for their birthday and still did it because of the area of things to do. The staff were absolutely amazing, friendly, and nice. But it isn’t desk staff or bartenders jobs to fix the hotel. Have a family-friendly, pool, pet friendly. Just hope the make the needed updstes/upgrades.

Staff was nice and helpful. The pool and courtyard were great. Love the plants!

I cannot believe that Hotels.com would allow this hotel on its list. Ive been to a lot of countries & hotels & this was the worst. No luggage assistance. No room service eventhough it was advertised. Photos on the site suggest much more that u get. Commutation between phone lines was Out of Order. U get a room & a bed otherwise DIY. A sign at the front suggested that the Hotel was under Renovations. No evidence at all of this to excuse the run down place & lack of facitities shown on the Website. Hotels.com should not have this business on their books. I was shocked & disappointed with what i found. And the careless disregard of staff at the premises.

Good breakfast, clean rooms, friendly servuce

Wonderful

Beautiful