Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mtn by IHG

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The ice machine was out of order on 2 floors the pool was closef

Cracker Barrel just a short walk. Beds comfortable and shower was nice and hot.

Unfortunately, the room we booked on Hotels.com was unavailable when we arrived at the hotel. The hotel provided an alternative we agreed to, because we had not other option. After the booking issue, we had to change our rooms two additional times. The manager met us at the first room with keys to a new room for an unknown reason. The AC unit had been leaking water in the second room. We finally got into our third new room. It was clean, quiet and dry.

Everything good, no complaints

Exceptional

Exceptional

Cinnamon Rolls All good

Cinnamon rolls All good

Everything went well

Exceptional

Very good

Maintenance should check for repairs .

Clean hotel

Exceptional

Superb

Exceptional

The rooms were okay. They could have been a little more clean but not bad for one night.

Clerk charged me an extra 25 dollars on top of the room Price told me I would receive my 25 dollars back appon check out. Never seen the 25 dollars. He scammed me

Clerk charged me an extra 25 dollars on top of the room Price told me I would receive my 25 dollars back appon check out. Never seen the 25 dollars. He scammed me

Place was clean and breakfast was good.

Superb

Location The tv didn’t work, the window blind was broken. In room #210

Location The tv didn’t work, the window blind was broken. In room #210

Easy to get to and cracker barrel right beside Breakfast was only ok. We were done with it before they got some of the food out. Some was not the best tasting.

Easy to get to and cracker barrel right beside Breakfast was only ok. We were done with it before they got some of the food out. Some was not the best tasting.

YES, HOWEVER THEIR WAS AN EARLY MORNING FIRE ALARM THAT I WAS AWAKEN BY AND HAD TO CHECKOUT EARLY

Very good

Staff was great and accommodating

Breakfast was great. We did have an issue with our showers as you could t turn it off shower tj use the tub. We also had an issue with the AC but when reported the maintenance personal responses immediately.

Clean and comfortable rooms, staff was very friendly and helpful, food was delicious at breakfast and the pool was well heated in the room and water was perfect for the kids! that i couldn't stay longer!!!

Clean and comfortable rooms, staff was very friendly and helpful, food was delicious at breakfast and the pool was well heated in the room and water was perfect for the kids! that i couldn't stay longer!!!

Best hotel, great staff, very friendly, excellent, wish I booked longer stay there,

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The repair of the room was not good. Our room door was jacked, we could see light around the entire perimeter and the folding security latch was loosely hanging by two screws. Not the best!

Air doesn’t work good and rooms need upgrades

Dislike the front desk day staff. He was rude or never at the desk. Waited 15 minutes to check out as we needed a printed receipt, he never came to the desk. Breakfast food was disgusting. Bread and bagels stale, hard as rocks. Cold eggs, cold turkey sausage. No jelly for anything or butter. Will not be back nor recommend. There we're 4 other rooms waiting at the desk as well. Not just us

It’s a nice hotel. We stay frequently. I don’t like that the ice machines are only on two of the five floors. The location signage is very poor too. I always have to search for ice and usually end up asking at the front desk.

Great

The staff was very accommodating, especially Ishmael. We asked for a Keurig for our room and they bought up one. But they had fresh coffee all day in the breakfast area. Our microwave was not working so they replaced it. The bed was very comfortable. and it was pretty quiet. The breakfast was hot and a different variety each day.

Very clean and comfortable bed.

everything was great

Breakfast menu was good and fresh

Clean room, breakfast ok

Breakfast was great! Fried potatoes, omelet and sausage. Great oatmeal with toppings!!!

Our bathroom had mold growing on the caulk. The pool was closed the first day we were there due to maintenance. There wasn’t many breakfast options. Staff was great though. Also the wifi doesn’t work at all

Clean room.. good breakfast

No

Nice clean facility

Clean and a great location when visiting the area.

Great check in. Very clean room. Comfortable pillows!! The breakfast was very nice too!

Great stay, highly recommend

Hotel was very nice. Clean and comfortable bed. Lots of restaurants nearby. The only downside was the noise from the trucks on the highway.

Need to bring back coffee makers and clocks.

Location

Clean

Room was very clean, but the tub drain was really slow.

Had to call the front desk to get a coffee maker in our room. Was told that they are no longer provided in the rooms. Also, there is no ice machine on floor five. Our room was on five. Took our ice bucket downstairs to the lobby. Was told that the ice machines are only on floors 2,3 & 4! :-(

The room I booked online isn’t actually available.

Clean rooms. Great staff

Quiet! Friendly Staff.

Comfortable bed, clean room, friendly & helpful staff. Lovely lobby. Only issue was restraunt being closed in the evening both days we were there. Good location and many restaurants and shops not too far away

And off the highway

It was fine except my tub dropped non stop

Was a great stay

Convenient local for my needs. Courteous staff and the room was clean

Great front desk . Rooms noisy due to interstate traffic

The swimming pool is cold non-heated. Plus I thought they had a hot tub but they did not. There's different Holiday inns in the area and I may have had them mixed up. The food that they have is basically Continental. The hot food that they serve was not hot and they only serve till 9:30 in the morning.

Friendly staff, very clean room. Breakfast buffet was good. Ample parking. Would definitely stay here again.

We had a great stay. Our rooms were clean and the staff was very friendly!

It was very disturbing not to have elevators with the licensing permit hanging. The elevators bounced when you got on and off. Heard from several individuals they were stuck on the elevators because they didn't work correctly. Had a few issues in each of the two rooms that I booked. For the age of this hotel I thought it would be in better shape than this.

good for the money

Yes

Great breakfast

Very nice

Upon arrival, the staff said I had not prepaid for the room, I said I have a receipt for paying online. The staff continued ‘you did not prepay for the room’ then with no confirmation they found my booking. The original charge on the screen was $524, and with no apology or recognition, the charge changed to the accident fee of $25. This was both a hassle and embarrassing for me and my children, as there were other guests trying to check in and the lady had not been discreet telling me (wrongly) ‘ You did NOT prepay for the room’ The bath has damage, stained and cracked around the plug hole. The noise at night from the highway isn’t the hotels fault but guests should know you will hear each loud truck pass by. I had asked in the special requests section online for a room on a top floor, and maybe they were booked up, or maybe the lady didn’t want to acquiesce, but we were put on the 2nd floor. My children ate the prepackaged muffins for breakfast, as the waffle station was closed. I gave a favorable star rating but I would stay in a different hotel if we visited Chattanooga again.

Great location for look out mountain and downtown

Nice hotel, great location. Minutes away from Lookout mountain depending on what side of the hotel you’re on, you can look out the window and see the mountain. Cracker Barrel is within walking distance and the staff at the hotel were friendly and accommodating.

My family and I booked a room that sleeps 6. When we arrived, the bathroom had mold stains in the shower ceiling, a permanent brown stain in the tub, and a strong stale odor in the room. We could not even shower in the bathroom. When I notified the front desk, the attendant casually said the stain was “from people working in the tub,” as if that made it acceptable. To their credit, they did eventually switch us to another room to accommodate us — however, the general manager’s people skills were extremely poor. She initially told us we would not be charged for the extra room, yet I later saw the charge pending on my bank account. When I brought it to her attention, her response was simply: “Oh, it’s gonna fall off.” There was no apology, no professional communication, and no reassurance — just a dismissive attitude. For the price we pay to stay here, cleanliness and respectful customer service should not be optional. The room conditions were unacceptable and the way management handled the situation was even worse. I would not recommend this hotel until they address both their cleanliness standards and their customer service training.

Quiet, clean, comfortable. Staff was nice and breakfast was good. Right next door to Cracker Barrel.

Everything was great

We were on the top floor and it was very quiet. Staff was friendly and helpful.

Door latch not working.

Did not use or have a pet

Nice place comfortable beds

Check in little new due to new computer software but staff was good

Staff

I was denied accommodation saying they do not have record for my booking, even though Expedia provided the booking confirmation.

Clean

The smell of mold throughout the building was hard to get past. The room was okay, but nothing that would set it apart from other mid-range hotel experiences.

The hotel is decent enough but could use a few improvements like new mattresss and carpet. I asked for a higher floor room and they gave me second floor with a blocked view by two huge columns by the front entrance. Out of 5 floors that was the best they could come up with. A little disappointing especially because I stayed 3 nights

Clean and comfortable. All staff friendly and helpful. Very nice breakfast. Also close to area restaurants

Excellent as usual. But no ice machine on the 5th floor and the mattress was hard. Not comfortable as they usually are here. Staff was wonderful as always.

There was mold on the bathroom ceiling, dusty vents, and a strong smell in our room. A worker quit/was fired as we arrived and we had to wait for someone to come check us in. Food was subpar. Burned toast set off fire alarm at 7:30 am but no one knew how to get into the room to shut it off. We were told that they would not be making any more breakfast after that. There was 1 nice worker. Try another hotel.

We stayed at this same hotel a couple of years ago, and it was fine. I dont know what happened but it was completely filthy and absolutely gross. Our bathroom floor had muddy foot prints on it and the shower looked like it had been worked on and never cleaned up after. We were exhausted and just wanted to rest and get out quick! Never again.. This hotel certainly not up to the standards we are use to!

Very clean and staff were friendly and quick.

MOLD ANS MILDEW IN EVEEY ROOM THEY MOVED US. ABSOLUTELY DISGUSTING.

Pretty good stay. Very comfortable beds and room with good air conditioning. Breakfast is ok but happy that it is offered. My only complaint is that they gave us a room with a toilet with no way to flush it. The knob/ handle was missing and there was no way to push or turn it. We tried to lift the lid to flush and couldn’t do that either. We would have asked to switch rooms but we were there for only one night and didn’t discover the problem until 11pm anyways.

Everything was nice. However, there was a dirty towel still hanging in the bathroom that was not changed out.

Clean beds, but bath have mold to much humidity

Friendly staff. Always greeted us coming in and leaving. Very clean. Great location. Breakfast had many options. Definitely recommend and would be back.

Will stay again when in the area

overall excellent

Honestly the worst stay at a hotel I have ever had. Will not be back. Customer service was awful.

Everything was ok until we pulled back our sheets to hair and then told they would take some money off the room since it was $182 and looked like there was small black dog hairs all over our bed. We had to change our bedsheets at 10:30 ourselves because it was covered in gross hairs. Very disappointing

The staff wasn't friendly, our door keys wouldn't work most of the time couldn't use back door where we park had to use side door totally not safe at night entering that way cleaning lady entering our room with out knocking

Very nice

Nice place but the TV and the coffee maker didn’t work! We asked the front desk about the TV and an audio man was supposed to come up but never did. So we fell asleep! We got coffee downstairs so not a huge deal!

Nice hotel. Large rooms. Very comfortable beds. Clean and very quiet environment.

Easy check in and received the room booked. Very hot during our stay and apparantly the wall unit ac had leaked into the carpet. we were treated to a large wet carpet area near it with a small fan on the floor attempting to dry it out. We left this fan in place and it ran all night, it was quiet however. No walking anywhere from here, drive only

easy acess to resturants and downtown and also interstate

The carpet was wet, a lot humity the ac was broke, the blankets smell bad, i always stay in holiday in express in California in other state but this hotel is the worst

The room was okay. The bathroom had mold on the ceiling. Several of the electric outlets didn’t work. A ottoman was being used to hold up a piece of panel underneath the shelf between the beds that was broken and falling away from the wall. When I checked out they charged my card almost $500.00 over the amount of my bill. The bill was paid full prior to check in.

The gift was to allow her and her 2 dogs to relax in a comfortable room, undisturbed. When she arrived the room was must smelling and there was a fan blowing on moist

From the moment we stepped into our room, we were hit with a heavy, muggy atmosphere and poor ventilation. It felt dirty and neglected. The bathroom was the worst of all—mold on the ceiling and around the bathtub area, posing a serious health risk. My son, who suffers from severe asthma, had a triggered episode due to the conditions in the room. This is beyond unacceptable. When I brought these concerns to the front desk, the only response I received was, “We just took over the property 30 days ago.” No offer to make things right, no accountability, no compassion—just excuses. As if that wasn’t enough, we ended up experiencing food poisoning from the complimentary breakfast the next morning. This wasn’t just a bad stay—it was a complete violation of basic health and safety standards. This property should not be open to the public until it undergoes a full inspection and renovation. It is a hazard to guests and a stain on the hospitality industry. Avoid this place at all costs.

This property had good space in the room, courteous staff, nice breakfast, and easy check in and out.

Staff at check-in were very helpful in correcting a mistake I made in booking. Room and whole facility was very clean. My only issue was a slight musty smell in our room that didn’t go away after running the AC all night. Breakfast in all HI Expresses has been the best of all other hotels. Plenty of options and the food is great.

Everything was great

As soon as we got to our room, someone had to be called to help us get the door unlatched from the outside to even be able to walk in. The bed is not very comfy at all. The fridge isn’t very cold; the tv remote is basically garbage. Only the guide & channel buttons worked. Had to turn it off & on by pushing the button on the tv. The room was very noisy (could hear everything around & above us). This should’ve cost less than $100 or barely over. It definitely was worth $200!! Overall I’m very dissatisfied!!

It was simple but good.

Overall good but there was a truck parked below that made noise at night. Also, the room has various creaking and popping sounds at night. Not sure what it was. Also, the do not disturb door tag was missing. Should be present in every room.

Had water coming into my room from the ceiling. Made front desk aware and nothing was done. Wouldn’t give me a discount or refund. Would not recommend staying here.

The pool was small and cloudy but the rooms and hotel where immaculate

It's right next to Hwy 24. I could hear traffic all night.

Clean, comfortable and friendly

Just stopped for night just needed a bed can't really give a true rating.

The staff was very courtious

Kind of far away from dining and activities

Friendly staff and super clean and very large rooms

The room and hallway on the 4th floor smelled very musty. The gym smelled horribly musty. There was no remote for the tv in the room but stff brought us one ina timely manner. We did not have washcloths in the room. The phone ws dead. The bed was comfortable. There was hot water for showers. Nice view. I spoke with staffon checking and she apologized for the smell, but offered no discount or refund. I wont be staying here again.

H

It's ok

The pool wasn’t up to par. It was kind of green.

Friendly service but not as night as would have liked.

This was my worst experience at an IHG property. The first room I had, had mold all over the ceiling in the bath room. The shower curtain would not close at all. The pull out couch was extremely heavy and was pushed so close to the bed we could barely get the covers down. The remote control was not working only the volume button. Lastly the room was never cleaned properly. There were kids toys and bottle caps in the floor around the pull out couch. I addressed all issues and was given a new room due to the mold. Next day rooms were switched. New room was not much better. The bathroom was better in the new room. The remote worked but this room did not allow for my kid to plug up his game. The outlets between the beds did not work. We moved the square cushioned ottoman that can be used as a seat (it was pushed under the table between the beds) just in case we needed to plug something up and the whole wall fell. We had to push the ottoman back because it was holding up the wall. The staff is aware of all incidents. All I was told I’m sorry we just took over the property.

Exterior landscaping is poor & parking lot not maintained … hotel it’s self is well untainted

Always a good experience at Holiday Inn. Enjoyed the stay.

Good

Room was dirty. Elevator didn’t work. And Breakfast was horrible. They gave us expired milk

The staff was friendly and helpful. The hotel was a great location for exploring Rock City and the hot breakfast was delicious

Great place to stay.

I was driving back home from Asheville and was just too tired to make the rest of the drive - plus, some nasty weather was rolling in. This hotel was everything I needed for one night- right off the freeway, free parking, hot breakfast. It was very clean and the staff was so friendly, especially the two ladies working the front desk and breakfast area in the morning. They made sure I was good to go with water and coffee before I hit the road. I will definitely stay here again.

The hotel was quiet and we slept very well. The room was clean. We enjoyed the blackout blinds. The breakfast was not good (awful) so we ended up eating at Cracker Barrel across the parking lot. The bathroom had only the mirror light for lighting. There was a light over the tub/shower but there was no way to turn it on. There was no fan in the bathroom so the mirror stayed wet for a long time. Most likely next time we will stay at a different hotel.

We had a shower that would not turn off at 7pm, they said we could move, we had 4 kids that were asleep so we didn't move. The next day we headed out for 6 hours came back and it still wasn't fixed, water was still running, so we packed up and moved to a different room for one night. Checked out the next day and it was fixed

Our room was very clean and comfortable. The hotel was ideally located near everything we planned to see and do in the area. We would definitely stay here again.

The staff was extremely helpful and friendly from my understanding, they have just overtaken this property. There was mold on a few things, and the bathrooms were not great. But they made it right. Otherwise, it was an easy location to attractions and a good breakfast. Pool was very small.

They gave my room to a couple which walked in on me while I was in the shower the desk clerk was new couldn’t check people in or do reservations, had no help, no manager on duty or anything.

Lashawn was very helpful! So appreciated her!

Our room was very clean - and cool. The staff was friendly. Also, it was nice a quiet and had a Cracker Barrel just across the parking lot.

Very nice place

Glad to have this opportunity to express how awful the mattress was. Very worn out. My husband and I felt like we were sleeping in a soup bowl. All night you felt like you had to climb out of a hole. I paid extra money for an upgrade and to have a corner with a view. There was no view. The mountains was so far to the left, you could not see them from the window with your head pressed against it. You see parking lot, front window, and trees blocking a road from the other window. The bathroom sink was stopped up. I got out an extra blanket from closet because I get cold at night and it had spots and make up on it so I didn’t use it. $225 is a lot to pay and get no rest. Decor is nice, but that doesn’t help anything for the necessities of a stay. The only thing I wanted for breakfast was the oatmeal and it was solid clump. My husband said egg sausage and gravy was good.

was a good experience

Great place to stay and convenient to local attractions.

Good facility.

Would not recommend

The hotel is located close to the highway, which was real nice. There were some nice restaurants nearby. However, cleanliness in the bathroom was left wanting. There were some water stains on the floor under the sink. There was hair in the corner behind the door and there was mildew around the tub edge and walls. And also there was a yellow/orange dried puddle under the toilet where that screw goes to hold it down.

Clean, convenient to walking around downtown. Super comfy bedding! Friendly, helpful staff.

The front desk staff wasn’t rude, but definitely not welcoming either. The pool is much smaller than the photos suggest, ranging from only 3 to 5 feet, which was a letdown. The complimentary breakfast was disappointing—especially the biscuits, which were hard as a rock. On top of that, the trash bins outside were overflowing, giving a poor first impression. While the location itself feels a bit isolated, there is a Walmart and Dollar Tree a short drive away. Sadly, these small conveniences didn’t outweigh the negatives. I would not recommend this property based on my experience.

Someone had put shampoo in all of the bottles in the shower and next to the sink. So conditioner and lotion bottles had soap or shampoo in them.

Matthew, the front manager, was wonderful!! He couldn’t do enough for us and anyone who asked! He was exceptional

The room was clean, great location and staff was very friendly.

Safe area Good breakfast Nice indoor pool

All good

There were black hairs all over our towels. We checked in for four people and there were not even enough towels in the hotel room for our family.

We stayed twice in a week on a trip to Florida. The first stay wasn’t so great. The bath tub was dirty. Our room was right by the elevator and pool and was loud all night. The door didn’t close properly which was a bit scary. The second stay was much better. The receptionist was way kinder and our room was better. Bath tub was also dirty.

The manager had the key to turn off the alarm but he wasn’t there. The staff did the best they could under the circumstances. Our room was on the first floor directly across the pool and elevator. Very noisy throughout the night.

I overheard others at breakfast with similar complaints. Also, the service at breakfast was very slow one morning, but fine the next. We won’t be staying here again.

Easy check in and a great breakfast lady who kept everything clean and full. However the bed was uncomfortable. Sagging in the middle and needs to be replaced. The shower did not have hot water, it was just luke warm. If those items were fixed it would have been a 5 star stay

Hotel was very outdated

Excellent

Very clean and convenient to the places we were there to see. Friendly staff! Shower curtain didn’t quite fit right so there was a flood of water on floor when you showered. Cleaning staff came in while we were out and did not close our door all the way or didn’t make sure door was closed. Nothing was missing. Just did not like the fact we came back to an open door. We would stay again.

Also one morning they ran out of almost all of the breakfast items.

They refused to clean our room and stated they clean every 3 days and that was terrible returning to a room without the same towels not made bed garbage in the room

The hotel was dirty, and the rooms smelled. It needs a remodel

Dirty lobby and front desk. Unhelpful staff. Paid for a suite that sleeps six and was told there were no sheets available for the pull out couch. I was given a single fitted sheet for my two children to sleep on. Ridiculous. Seeking a full refund.

interstate noise was terrible

Breakfast very poor and bad.

Hotel was convenient.

The hotel is older and needs improvements and updates of AC repair and fridges. The bed was comforter and the bathroom was clean. Cleaning crew just needs to make sure the room doesn’t smell like Italian food.

And part of my ihg

The bathroom was dirty, conditioner dispenser was broken. We had trouble checking in took them forever to find my reservation. Hotel lobby needs a remodel. Beds were very uncomfortable. The usb plugs didn’t work and I tried all 6 in the room.

Food was good, service good, beds comfortable. However the road noise was, loud! The hotel walls were terrible you could hear the neighbors turn on the sink, shower and flush so not sound insulation. Bring your ear plugs!