The Doyle Hotel

Great hotel, great location, fancy stuff that takes a minute to figure out. Great roof top bar, but no open bar downstairs, and then wanting to watch the NBA final, NO LIVE TV, unless you know all of your personal account logins and passwords. Very disappointing for an expensive night! Had a great argument with AI I am sure!!

This hotel is mostly contactless. The entry is vacant except for a staff member at the front. The valet was there when I arrived on Saturday evening but not the other 4 nights even though I was told I was paying for valet the entire stay. However, the hotel is beautifully decorated. The room was spacious and clean as well as comfortable. The rooftop bar is fabulous.

The Doyle used to be the Quirk, but due to the low/no human service model of this hotel I would not recommend it. The rooftop bar is great and I would highly recommend that. It’s separately owned and there are humans. It’s really difficult to be a top notch hotel with no staff. Service is what sets hotels apart. Parking is also a large problem. The hotel needs to lease or buy parking space and provide parking for guests (there is a valet service). It is really difficult to be a top notch hotel with no service. Perhaps you are just striving to be a 2.5 star hotel so that’s what I’ll give you. Also our room thermostat didn’t function properly.

Hotel run by AI. When things went wrong, frequently in 2 days, like code not working to enter our room, there was additional anxiety of where to find a human to help with an urgent need! The facility and rooftop restaurant were OK as was the Cafe. Warm living human beings running the place. The hotel's parking was difficult to arrange, again shortage of humans. There was no easy way to add parking for the 2nd day when the first 24 hours had passed. A couple hours of our precious time was wasted.

Lovely stay!

Good

I love our spacious rooms. I love the location - walking distance to downtown, and UVA. Great coffee next door. Very quiet Lack of staff at the front desk, self parking is not free, requested 30 minutes late checkout but they were not flexible, even if the hotel is obviously not fully occupied.

Excellent location, we had my daughter’s engagement party at the rooftop bar, very well done! Better breakfast selections, the local place was a little slow

It was weird staying at a hotel with no front desk but ultimately we had no complaints. Beautiful building and very well kept.

It was just cute quaint and nice

Great place and location

Valet not helpful. Parking cost extra and two blocks away. He did not offer assistance with suitcases and we had to walk back to hotel with our luggage while valet watched.

The lobby is lovely, and the rooftop bar is exquisite. These seem to be the hotel's strongest selling points.

Very nice hotel

A very nice place. A quiet location, near many places for great food.

Beautiful hotel! Clean, quaint, brightly decorated with extra special touches throughout. The bed was extremely comfortable and it was quiet and relaxing. We enjoyed the restaurant in the rooftop and the coffee and breakfast in the attached cafe were exceptional! We were only here for one night but wish we could have stayed longer!

Beautiful hotel! Clean, quaint, brightly decorated with extra special touches throughout. The bed was extremely comfortable and it was quiet and relaxing. We enjoyed the restaurant in the rooftop and the coffee and breakfast in the attached cafe were exceptional! We were only here for one night but wish we could have stayed longer!

Perfect location for us as we were moving our daughter into an apartment across the street plus near several great restaurants. Also the hotel was extremely quiet and beds were very comfortable. I didn’t like that we had to pay for self parking.

Perfect location for us as we were moving our daughter into an apartment across the street plus near several great restaurants. Also the hotel was extremely quiet and beds were very comfortable. I didn’t like that we had to pay for self parking.

Exceptional

The hotel is beautiful - sleek and chic! Great location and stellar staff. The rooftop bar and restaurant is my favorite place in Charlottesville. (The gluten-free pizza is FANTASTIC!). The rooms are nice, but there was mildew on the shower walls the last 2 times we stayed there. The gym has some broken equipment, but that won't stop us from coming back! The best value in the area.

Property was fantastic. Communication (text and email) was strong. The room was spacious and clean.

Great staff.Kind, friendly, helpful. Very pretty hotel. Nice rooftop bar. Large rooms. Close to historical sites. Ladies, public bathroom was filthy absolutely dirty. I had to ask for body wash three times and did not receive it until my final day. Disability bathtub was not accessible, very dangerous. They made it work for me but still not good for people with mobility concerns.

Great staff.Kind, friendly, helpful. Very pretty hotel. Nice rooftop bar. Large rooms. Close to historical sites. Ladies, public bathroom was filthy absolutely dirty. I had to ask for body wash three times and did not receive it until my final day. Disability bathtub was not accessible, very dangerous. They made it work for me but still not good for people with mobility concerns.

location to train station only thing to like no staff to help you on site unless you want to eat-drink on the rooftop.... virtual hotels are a joke!...mold in showers....refrigerator didn't work and was told to self fix it at 2am in the morning...coffee machine was a joke....no breakfast as advertised...no laundry facility as advertised....no way to adjust temp in room ...hotel controls that....got no sleep at all last night there because temp in my room stayed at 75 degrees and didn't start cooling off until 7am when they programmed it too with master control and I asked for refund but got the run around...now I have to change my plans to include at least 1 extra day at another hotel to get some sleep! oh and paid an extra $60 above quoted price for this ...stay away from blue suede locations!! Those 5 star reviews probably by staff and friends because everyone here as a complaint

location to train station only thing to like no staff to help you on site unless you want to eat-drink on the rooftop.... virtual hotels are a joke!...mold in showers....refrigerator didn't work and was told to self fix it at 2am in the morning...coffee machine was a joke....no breakfast as advertised...no laundry facility as advertised....no way to adjust temp in room ...hotel controls that....got no sleep at all last night there because temp in my room stayed at 75 degrees and didn't start cooling off until 7am when they programmed it too with master control and I asked for refund but got the run around...now I have to change my plans to include at least 1 extra day at another hotel to get some sleep! oh and paid an extra $60 above quoted price for this ...stay away from blue suede locations!! Those 5 star reviews probably by staff and friends because everyone here as a complaint

This place has really gone downhill since it was the Quirk. Feels deserted. Staff is friendly but it’s so weird not to be able to order room service, charge coffee to your room, or even put lotion on after a shower. The text communication is hard to find. Just feels empty and weird.

Everything seems to be relatively clean and maintained. The roof top bar was very nice. The indoor bar, although fully set up, never opened Friday through Sunday. The staff that was on site was very nice, and helpful. The fact that there is no front desk makes reception and customer service feel very impersonal. The location is great. We were near many good restaurants and bars. I would stay here again.

Superb

Latonya was amazing but bless the woman at the front desk. I’m not sure she really knew exactly how to manage the whole system. So checking in was strange. The fire alarm went off at four in the morning blessedly and ironically, we were waiting for our Uber out front. Definitely need someone more on the property to manage to check in

The hotel is cutely designed, comfortable. You can control the temp in your own room, which is great! Rooms DESPERATELY need some hooks - hooks inside the door at least, but a few hooks in the bathroom and other spots would make the room a 10

The hotel is cutely designed, comfortable. You can control the temp in your own room, which is great! Rooms DESPERATELY need some hooks - hooks inside the door at least, but a few hooks in the bathroom and other spots would make the room a 10

Latonya was amazing but bless the woman at the front desk. I’m not sure she really knew exactly how to manage the whole system. So checking in was strange. The fire alarm went off at four in the morning blessedly and ironically, we were waiting for our Uber out front. Definitely need someone more on the property to manage to check in

It feels like you are in an abandoned hotel. It’s is more stripped down every time I come there. No art work at all in the back portion of the lobby. The lobby is creepy, at best, at night. The floors & hall rugs always look dirty, as do many of the walls in the lobby. The only reason we have stayed here the last couple of times is because of the price, but even that can’t make me stay there again-it is a shame what has become of this property.

It feels like you are in an abandoned hotel. It’s is more stripped down every time I come there. No art work at all in the back portion of the lobby. The lobby is creepy, at best, at night. The floors & hall rugs always look dirty, as do many of the walls in the lobby. The only reason we have stayed here the last couple of times is because of the price, but even that can’t make me stay there again-it is a shame what has become of this property.

The hotel is a very nice facility that is well located. Great rooftop restaurant and bar and adjoining coffee shop. My only issue is that the model is unclear: it’s got a high-end look but attempts to have a hands-off, all online check-in experience. It’s unclear if the people on the lobby are empowered front desk staff or security personnel.

Passable

Our king deluxe room was spacious, quiet, very clean, and had all the necessities one would expect. Although there was no physical check-in desk, there was an attendant at the door to direct us. When we needed a new tv remote, I texted the link provided and someone delivered it shortly. Our biggest concern was parking because the hotel has no parking available. However, therev is valet parking, which we used, so it all worked out.

Rooms were nice.

Loved the rooftop bar/ restaurant. Very pleased with the quality of the food choices. Also loved the cafe - with outside seating to enjoy coffee and breakfast on the beautiful CVille mornings.

Terrible no

Passable

Self checkin cleanliness We found a good price otherwise usually seems quite expensive

Exceptional

Checking in was crazy . Only Latonya seemed to know what was going on . I haw tried to calm property for a month to make sure I had one reservation ( messaged through app, texted and left voice message ) never heard until Yesterday that I had not been successful at canceling duplicate reservation . And THEN told to deal with booking.com ( I thought I had ) and at that point probably too late . If booking won’t make it right I hope the Doyle will . I’d settled for room credit if I can’t get money back . Thanks so much Check in

Very clean and spacious rooms. No staff so everything is done via key pads. Was easy to figure out. Would stay again.

if you are looking for parking on site this is not it but everything else about here is wonderful! great for a quick stay with walkable areas

New, contemporary feeling Lack of guests

I was assigned an ADA room that I didn't ask for. The bathtub was designed for someone with a disability to sit on a plastic seat but using it as a shower was way too slippery. Not having any nighttime staff was odd.

This was our second time visiting. Love this hotel! The staff is great and the rooms and amenities are great. We’ll be back again!!

room fine, staff only one person, no bar, parking across main street

The hotel poorly delivered on amenities. Upon arrival, our soap and body dispensers were empty, and did not get refilled during our stay even after requesting it. We were given small bottles of body wash after the cleaning company did not address our concern. The steamer in our room did not work, and we had to request a new one. I have stayed at The Doyle before, and it was a decent experience, yet for the price point, there needs to be more staff or direct service to address in the moment concerns.

Love the location and all the design elements from the previous owner/operator The minimal service model just not great and new operator clearly no investing in the property. It’s looking tired. Needs a touch up. Shower curtain in room barely long enough to reach rub. No toilet paper in the men’s room in the lobby. Staff is friendly and doing the best with what they’ve got but not sustainable. The Quirk used to be my number one choice but definitely going to try The Standard or the new Virginia guesthouse first because the rates at the quirk are not that much less and it just feels “neglected”. Roof top renter out but no bar downstairs as an alternative also lame.

I loved staying at the Doyle. It’s a great location walking distance to restaurants, bars and the Saturday farmers market. The staff was very kind and helpful. They made me feel right at home. I had a great view and loved the art and aesthetic of the hotel. I will be coming back and recommending The Doyle to friends. Thank hou!

Upon opening the door to our room, my first impression was the door was very marked up. we got inside and found a nice spacious room. Immediately it was clear that the walls were just as marked up as the front door. we tried to lower the sun shade and it didn’t work. per instructions, we sent a text and received no response. i went downstairs and talked to the one person working who told me someone would immediately be up to fix it. That didn’t happen. We then noticed there was popcorn all over the room that was never vacuumed up. we sent another text to no avail. i went back downstairs to the one person working and he looked at me as if we hadn’t just talked. it was never cleaned. Much to my surprise, the sun shade was fixed by the time we returned to dinner. the worker didn’t bring a ladder to the room and clearly used the sitting chair to stand upon to fix it. This is way over priced for what they delivered. The lobby and roof bar are beautiful however.

Needs work towards becoming automated check in. Directions for using for code is confusing as written. I booked 2 rooms but had to contact hotel to get check in info for 2nd room and code previse was the same as first room. Person working said the system knew 2 rooms couldn't have the same code but the humans behind the scene did not and signed the same code for 2 rooms. Hotel was fully booked due to Easter and major concert but rooftop bar was significantly understaffed. Bartenders seemed overwhelmed and we couldn't get someone to wait on us outside so had to go to the bar ourselves which made it worse on the bartenders. Finally got a server for our table if 8 - 4 couples. Asked her to split the bill by couple and she said she couldn't because it would mean she would have to figure out what each couple had. Air conditioner in room was not working properly, even after maintenance came. Room could not cool below 71. Breakfast is confusing... can have buffet or walk next door to order. No directions/options provided.

The hotel itself is very nice and very well located. We had several issues: 1) our AC was not working properly and it was 90 degrees during the day, which made for a hot night. They sent the maintenance guy to fix and he came in at midnight and was loud after I told the front desk my kids would be asleep. There was no shampoo in the shower, the shower had no hot water (found out several rooms complained of the same issue), and the shower diverter fell off into the tub as I turned (my cold) shower off. When I went to complain to the front desk, they said yeah that is bad you should complain to corporate. So there's clearly no empowerment to the management team to fix problems. We paid a lot and got a nice looking room with zero functionality. I would never go back.

We had problems with the hot water. Also, there were no soap and very little shampoo in the containers in the shower. We also had issues with the AC. It would not stay cool. It was like it was on a motion sensor so at night it would get warm.

Good location. Very quiet. Valet was very helpful. Bathroom floor was not very clean. We stayed there a couple of years ago and it seems to be a little run down. Needs some updates.

it was a nice room with a nice shower. pocket door on bathroom did not allow for privacy while using the facilities

It’s a beautiful property right in the heart of Charlottesville… easy access to campus and village restaurants and night life. It is a different feel not having a human to check in… no front desk… just a code and a room assignment.

The property itself was great. The room was very nice. I liked the layout. The bathroom was clean. No complaints about the room. The check-in instructions were confusing. I had no idea where to go when I got there. The QR code didn’t work so I couldn’t get any information about where to get breakfast or food or anything. When trying to get to the coffee shop, luckily there was someone to ask because overall the entire experience was confusing and no recommendations for parking Maid the whole thing extremely challenging for a single female traveler.

Nice place but they gave me a dirty room.

I thoroughly enjoyed my stay. The room was impeccably clean, comfortable, and wonderfully quiet. The location was also very convenient, being close to various shops and restaurants.

There are basically no staff or room cleaning

The property is not well main

Bedst hotel experience

The location is great and it was easy to get in and out of the room The air conditioning was finicky. The sink was dirty when we arrived. I never got a check in message and had to reach out so I could get my room info

Pros: The location and staff were great. Having the rooftop bar, the lobby bar and hotel restaurant on premise was fantastic. Cons: The room and bathroom could both be cleaner and looked very worn down. Need a freshen up. The lighting was horrible making it difficult to get ready and put on makeup.

Great location within walking distance of multiple dining options. Easy walk to the self-park lot. Very helpful staff in the lobby. Views from rooftop terrace are great! And the pizza up there is delicious. Very easy 1 block walk to/from parking lot. @$20 for overnight.

Close to places of interest. Rooftop bar was decent . Confusion of parking. Property trying to be a NYC boutique hotel. They missed the mark by a wide margin. All staff other than John are clueless.

Dinner was great, location was great, beds were very comfortable.

First, I was given a room that was already occupied. No phone in the room to ask questions of the desk, no person on the desk! I was hoping to watch the final of the World Baseball Classic(on Fox) but TV not working or only available as a monitor for streaming (using my own subscriptions!) Coffee maker good, but flavored creamer(?) Room was clean and comfortable, but totally DIY (no instructions about how to lower the shades, for example).It is close to my daughter's house, which is why I booked it.

The hotel exceeded our expectations for beauty of the space and location. We highly recommend!

Pet-friendly, clean room, and staff was excellent and friendly.

A beautiful property that, unfortunately, has zero staff and relies on apps to provide guest services - It's no wonder it's up for sale.

Look everything was so nice and beautiful except for no info on parking that was the only downfall and no staff available. Everything else 10/10

Although there really is no staff, the hotel was nice and clean. The check in and check out process was pretty simple. I wasn't really a fan of the paid parking that was down the street but i made it work

This is a very nice stylish hotel, relatively new, and not really a boutique operation. There are some very nice original interior work by their architect. Overall it was very comfortable and convenient. As a guest, however, you need to write the hotel and provide them with your cell phone number or you want be able to check in. It’s all done digitally and efficiently, but without the link that they’ll send you you will not have a room to enter when you get there. This is a bit of a hassle, but it worked so well once I got the link that I forgave them all the uncertainty that it caused for me and wound up giving them a 5 star rating. The cafe next door is also very good.

Really good and even great if you have a dog. The parking situation isn’t great

Really good and even great if you have a dog. The parking situation isn’t great

This hotel that prides itself on technology is a disaster. First room they put me in’s television didn’t work. Next day they moved me to another room because they couldn’t get the TV working and new rooms safe didn’t work. So for remainder of my two days I had to keep my valuables on me at all times. I had to call their service line numerous times to get any assistance at all as the staff onsite seemed near useless. As I was moving my stuff from one room to the next they changed the code to open the first room (even though I asked them to not do that until all my belongings were moved - it took several trips) and at that point I had to hunt down someone to open the door on the first room yet again. Last night one of the elevators would not go to second floor so I had to get someone to override the elevator. Once I got to my room on second floor the new rooms code entry pad was dead. So I had to go back down to get someone to open up the room. At which time a manager type came up with me with his laptop and informed me it wasn’t working probably because I was going to the wrong room (his system told him I was supposed to be in the original room I had moved from). When I explained everything and told him to talk to me rather than look at his screen he seemed to get confused. Ultimately he could not open the door without tracking down a master analog key that was downstairs somewhere. At that point he opened the door of the room and exclaimed “the room is dirty” - out of room …

This hotel that prides itself on technology is a disaster. First room they put me in’s television didn’t work. Next day they moved me to another room because they couldn’t get the TV working and new rooms safe didn’t work. So for remainder of my two days I had to keep my valuables on me at all times. I had to call their service line numerous times to get any assistance at all as the staff onsite seemed near useless. As I was moving my stuff from one room to the next they changed the code to open the first room (even though I asked them to not do that until all my belongings were moved - it took several trips) and at that point I had to hunt down someone to open the door on the first room yet again. Last night one of the elevators would not go to second floor so I had to get someone to override the elevator. Once I got to my room on second floor the new rooms code entry pad was dead. So I had to go back down to get someone to open up the room. At which time a manager type came up with me with his laptop and informed me it wasn’t working probably because I was going to the wrong room (his system told him I was supposed to be in the original room I had moved from). When I explained everything and told him to talk to me rather than look at his screen he seemed to get confused. Ultimately he could not open the door without tracking down a master analog key that was downstairs somewhere. At that point he opened the door of the room and exclaimed “the room is dirty” - out of room …

This place is cheap normally(relative to Omni/Residence Inn) and in close distance to the old town, there is nearby street parking(2 hour limit 8-5 or 8-6 pm). I didn't have to pay for parking because I arrived at 4 pm, and checked out shortly after 10 am. The restaurant across the street called Black Cow Chophouse is great, and has a reasonable happy hour menu.

This place is cheap normally(relative to Omni/Residence Inn) and in close distance to the old town, there is nearby street parking(2 hour limit 8-5 or 8-6 pm). I didn't have to pay for parking because I arrived at 4 pm, and checked out shortly after 10 am. The restaurant across the street called Black Cow Chophouse is great, and has a reasonable happy hour menu.

Our thermostat wouldn't adjust. It is winter and chilly. We were in our coats in the room. There's no on

Our thermostat wouldn't adjust. It is winter and chilly. We were in our coats in the room. There's no on

No Hot water, no heat

No Hot water, no heat

Room was clean and quiet, my email directions on unlocking the room door were incomplete- it said to use a hashtag following the code and there was no hashtag on the door lock! Finally tried other symbols and the check mark worked. The water did not heat up the first night so had to wash up with cold water. It worked the last day thankfully. Staff very friendly but not always around.

Room was clean and quiet, my email directions on unlocking the room door were incomplete- it said to use a hashtag following the code and there was no hashtag on the door lock! Finally tried other symbols and the check mark worked. The water did not heat up the first night so had to wash up with cold water. It worked the last day thankfully. Staff very friendly but not always around.

The Doyle is beautiful and ideally located. Parking is down the street but other than that it was perfect. Near great restaurants and very walkable.

The Doyle is beautiful and ideally located. Parking is down the street but other than that it was perfect. Near great restaurants and very walkable.

Spotless, super friendly staff, and the entire properly was gorgeous!!!

Spotless, super friendly staff, and the entire properly was gorgeous!!!

For others booking, maybe some information parking would be helpful as we drove around a few mins. But hotel staff advised us where to park after dropping off bags so no worries. We look forward to coming back and staying again.

For others booking, maybe some information parking would be helpful as we drove around a few mins. But hotel staff advised us where to park after dropping off bags so no worries. We look forward to coming back and staying again.

Yes, very pleasant staff.

Yes, very pleasant staff.

The room was decent. Lower stars given due to stain on pillow case, lots of mildew in the shower and the room temperature was cold.

The room was decent. Lower stars given due to stain on pillow case, lots of mildew in the shower and the room temperature was cold.

Clean, easy check in and access

Clean, easy check in and access

Additionally, our hotel room was not very clean - dirty tiles and grout in our bathroom, and the coffee maker was too dirty to use. Our friends staying in a different room had a balcony with a door that did not lock or latch, and their heat could not keep up. Overall we were very disappointed, we will not be returning, and we would definitely not recommend this hotel to anyone.

Additionally, our hotel room was not very clean - dirty tiles and grout in our bathroom, and the coffee maker was too dirty to use. Our friends staying in a different room had a balcony with a door that did not lock or latch, and their heat could not keep up. Overall we were very disappointed, we will not be returning, and we would definitely not recommend this hotel to anyone.

The hotel was decent as far as the look. There was no parking on site and no one for valet when we arrived so we had to park 2 blocks away. No biggie but with there being no front desk there was no one there that had any info on a safe place to park. Our room was ok but definitely not as clean as it could’ve been. There were stains on get couch and hair all over the back of the bed near the head board. The heat would not go above 65 so it was pretty cold all night and the balcony door wouldn’t lock. But to top it off, we were traveling with friends for my wifes birthday and they ended up getting locked out of their room at midnight due to the batteries dying on their keypad. They were informed by someone with the phone number provided to call with issues that they could not get in touch with maintenance to get them in their room but they could get another room. All of their belongings were locked in that room so that wasn’t acceptable. Finally they talked with maintenance and able to get in after about 30 minutes. They requested some sort of compensation for the inconvenience and were given a $15 credit. Pretty ridiculous but we were informed by an employee that they are currently trying to sell the property so I guess whoever runs this place right now do not care about guests returning.

The hotel was decent as far as the look. There was no parking on site and no one for valet when we arrived so we had to park 2 blocks away. No biggie but with there being no front desk there was no one there that had any info on a safe place to park. Our room was ok but definitely not as clean as it could’ve been. There were stains on get couch and hair all over the back of the bed near the head board. The heat would not go above 65 so it was pretty cold all night and the balcony door wouldn’t lock. But to top it off, we were traveling with friends for my wifes birthday and they ended up getting locked out of their room at midnight due to the batteries dying on their keypad. They were informed by someone with the phone number provided to call with issues that they could not get in touch with maintenance to get them in their room but they could get another room. All of their belongings were locked in that room so that wasn’t acceptable. Finally they talked with maintenance and able to get in after about 30 minutes. They requested some sort of compensation for the inconvenience and were given a $15 credit. Pretty ridiculous but we were informed by an employee that they are currently trying to sell the property so I guess whoever runs this place right now do not care about guests returning.

I understand a winter storm came a week before, but we couldn't even open the door for balcony we paid for. There was no communication or updates regarding this. So pretty disappointing when it is supposed to be a "luxury" hotel. The remote management team did not try to even help the situation. Kinda like having a group of people manage something and they dont know customer service. Now, the manager that was on site, he actually tried to make things better. I give him that. But the actual management team is horrible This was supposed to be something special for my wife since I'm gone all the time due to career and was completely disappointed by this.

I understand a winter storm came a week before, but we couldn't even open the door for balcony we paid for. There was no communication or updates regarding this. So pretty disappointing when it is supposed to be a "luxury" hotel. The remote management team did not try to even help the situation. Kinda like having a group of people manage something and they dont know customer service. Now, the manager that was on site, he actually tried to make things better. I give him that. But the actual management team is horrible This was supposed to be something special for my wife since I'm gone all the time due to career and was completely disappointed by this.

Clean room, quiet hotel

Clean room, quiet hotel

Gorgeous hotel

Gorgeous hotel

Everything was perfect 5 stars no doubt.

Everything was perfect 5 stars no doubt.

Room layout was great. Enjoyed our stay and would recommend, for sure. Don't know if our travels will take us there again, but would definitely choose the Doyle for another stay.

Room layout was great. Enjoyed our stay and would recommend, for sure. Don't know if our travels will take us there again, but would definitely choose the Doyle for another stay.

TV didn't work, and maintenance offered no help. Fire alarm light kept flashing a super bright white light every 25 minutes. Insane.

TV didn't work, and maintenance offered no help. Fire alarm light kept flashing a super bright white light every 25 minutes. Insane.

The lack of front desk / staff is a bit eerie. The lobby, bar & restaurant were completely empty even at the dinner hour, which made me decide to dine elsewhere rather than on the property. Despite the lack of hosting staff, inquiries sent to the hotel phone number were answered promptly via text. The hot water in both sink & shower was barely lukewarm, which was a huge minus for my experience.

The lack of front desk / staff is a bit eerie. The lobby, bar & restaurant were completely empty even at the dinner hour, which made me decide to dine elsewhere rather than on the property. Despite the lack of hosting staff, inquiries sent to the hotel phone number were answered promptly via text. The hot water in both sink & shower was barely lukewarm, which was a huge minus for my experience.

This is a beautiful hotel. Would highly recommend.

This is a beautiful hotel. Would highly recommend.

In most circumstances, the virtual front desk probably works fine (check in and check out were easy), but we requested a few extra blankets our first night and were told that wouldn't be a problem. An hour later, I checked the status and was told that everyone had gone home and we could get the blankets the next day. Additionally, upon inquiring about where we could get bottled water, I was pointed to nearby convenience stores. If you think about this spot as an apartment or condo rental, you'll be fine! And bring water and blankets!

In most circumstances, the virtual front desk probably works fine (check in and check out were easy), but we requested a few extra blankets our first night and were told that wouldn't be a problem. An hour later, I checked the status and was told that everyone had gone home and we could get the blankets the next day. Additionally, upon inquiring about where we could get bottled water, I was pointed to nearby convenience stores. If you think about this spot as an apartment or condo rental, you'll be fine! And bring water and blankets!

There were NO staff. No keys, I got locked out of the entire hotel and had to call a number to get in. There was NO FOOD at night, but even a vending machine

There were NO staff. No keys, I got locked out of the entire hotel and had to call a number to get in. There was NO FOOD at night, but even a vending machine

WORST HOTEL EVER!

WORST HOTEL EVER!

The staff was great but the check in process was a nightmare. They sent me to a room they wasn’t cleaned and it took 45 min to get it sorted. Luckily the staff was great but whatever manager or ownership group decided to force this new check-in process should be fired

The staff was great but the check in process was a nightmare. They sent me to a room they wasn’t cleaned and it took 45 min to get it sorted. Luckily the staff was great but whatever manager or ownership group decided to force this new check-in process should be fired

The Doyle hotel’s downstairs is very beautiful and modern. Our room was very spacious although if we wanted our room cleaned, we had to pay for it!! also many parts of the day there was downstairs at all to help us. No one working to be found. There was one guy and he would just walk out the front door and be gone and then reappear hours later. No wonder they are selling the hotel again. Our bathroom floor was not clean and the wall behind the toilet had to be cleaned. It was dirty.

The Doyle hotel’s downstairs is very beautiful and modern. Our room was very spacious although if we wanted our room cleaned, we had to pay for it!! also many parts of the day there was downstairs at all to help us. No one working to be found. There was one guy and he would just walk out the front door and be gone and then reappear hours later. No wonder they are selling the hotel again. Our bathroom floor was not clean and the wall behind the toilet had to be cleaned. It was dirty.

Great location. Liked not having to have plastic card to open door.

Great location. Liked not having to have plastic card to open door.

Clean room

Clean room

The location, the cleanliness of the room. But there is no stuff everything’s virtual. It’s very difficult. If you have any kind of problems, I found that extremely challenging the TV was not working. The toilet ran all night.

The location, the cleanliness of the room. But there is no stuff everything’s virtual. It’s very difficult. If you have any kind of problems, I found that extremely challenging the TV was not working. The toilet ran all night.

Clean rooms with a fantastic location!

Clean rooms with a fantastic location!

Great stay

Great stay

Good. Things were standardly good.

Good. Things were standardly good.

The push to make things more digital has really not gone well here. I have stayed at this hotel multiple times and used to love the experience. This time was totally different, lacked personal touch and sadly will likely be the last time staying here.

The push to make things more digital has really not gone well here. I have stayed at this hotel multiple times and used to love the experience. This time was totally different, lacked personal touch and sadly will likely be the last time staying here.

The only reason they didn’t get 5 stars is because of the location and parking; the hotel is hard to spot because the building is thin and doesn't have a sign. There is also no parking. No street parking, no parking lot which would not be a problem if they had complimentary valet, but they don't. Valet was $25 a day which was an unexpected expense and honeslty very inconvenient as my handicap mother and infant daughter (3 months old) were traveling with me.

The only reason they didn’t get 5 stars is because of the location and parking; the hotel is hard to spot because the building is thin and doesn't have a sign. There is also no parking. No street parking, no parking lot which would not be a problem if they had complimentary valet, but they don't. Valet was $25 a day which was an unexpected expense and honeslty very inconvenient as my handicap mother and infant daughter (3 months old) were traveling with me.

Very clean hotel room and super helpful staff! The food at the cafe was delicious as well!

Very clean hotel room and super helpful staff! The food at the cafe was delicious as well!

There’s also what appears to be a frat Christmas party with over a hundred young college students happening in the lobby which has made it impossible to use the amenities on the main lobby. The room itself has several maintenance issues: the bathroom door doesn’t fully close, the toilet paper holder is coming off the wall, and there are random marks on the back of the door. The walls are very, very thin so you can hear any activity in the hall. On a positive note, the shower pressure was nice and the bed was comfortable. Overall, a very disappointing experience aside from the restaurant staff and the holiday decor in the restaurant.

There’s also what appears to be a frat Christmas party with over a hundred young college students happening in the lobby which has made it impossible to use the amenities on the main lobby. The room itself has several maintenance issues: the bathroom door doesn’t fully close, the toilet paper holder is coming off the wall, and there are random marks on the back of the door. The walls are very, very thin so you can hear any activity in the hall. On a positive note, the shower pressure was nice and the bed was comfortable. Overall, a very disappointing experience aside from the restaurant staff and the holiday decor in the restaurant.

Clean and modern room. Staff were very friendly. Great location.

Clean and modern room. Staff were very friendly. Great location.

Better customer service

Better customer service

Very quiet .

Very quiet .

The property is close to downtown mall. It was nice walking to that area. Staff was really friendly

The property is close to downtown mall. It was nice walking to that area. Staff was really friendly

We wanted to like this hotel. From the start I was not happy with the 100% virtual communication and providing my ID and photo via software. The parking was two blocks away and the code entry info was confusing. To make matters worse, my young son got sick during the first night of our two night stay and could not make it to the bathroom before he vomited in the floor. We cleaned up as best we could, advised the management the next morning, and requested a room cleaning for anytime that day. The person I was in contact with via text told us that we could only request a room cleaning a day in advance and for a $60 charge. Yes, I understand this was in the "fine print" but this is an unexpected and unfortunate circumstance that any reputable business should help you through. As of the next afternoon, we have gotten no help from the management except some extra towels. Not a vaccum, carpet cleaning spray, nothing. We are left with no option except to prop our door open to help dissipate the smell while we try to comfort our sick child. Its incredible that you get no level of customer care in an unfortunate situation for the premium cost of this room. If you're reading this review I would highly recommend sticking with Hilton or Marriott options. They may not be boutique options, but they will offer help and customer care commensurate with the price.

We wanted to like this hotel. From the start I was not happy with the 100% virtual communication and providing my ID and photo via software. The parking was two blocks away and the code entry info was confusing. To make matters worse, my young son got sick during the first night of our two night stay and could not make it to the bathroom before he vomited in the floor. We cleaned up as best we could, advised the management the next morning, and requested a room cleaning for anytime that day. The person I was in contact with via text told us that we could only request a room cleaning a day in advance and for a $60 charge. Yes, I understand this was in the "fine print" but this is an unexpected and unfortunate circumstance that any reputable business should help you through. As of the next afternoon, we have gotten no help from the management except some extra towels. Not a vaccum, carpet cleaning spray, nothing. We are left with no option except to prop our door open to help dissipate the smell while we try to comfort our sick child. Its incredible that you get no level of customer care in an unfortunate situation for the premium cost of this room. If you're reading this review I would highly recommend sticking with Hilton or Marriott options. They may not be boutique options, but they will offer help and customer care commensurate with the price.

Room felt blank. Not homie. Furniture needed updating. Lack of check in help was absent, was not welcoming. Saw very little people cleaning. Will not come back.

Room felt blank. Not homie. Furniture needed updating. Lack of check in help was absent, was not welcoming. Saw very little people cleaning. Will not come back.

Overall I enjoyed my stay at the Doyle. I did not enjoy the awkward parking situation. For self park there are no signs leading you to the parking lot which was not easy to find. I also do not care for the automated no person at the front desk thing. Very impersonal and un welcoming. I did however enjoy my stay every though it seemed like it was run by a bunch of robots.

Overall I enjoyed my stay at the Doyle. I did not enjoy the awkward parking situation. For self park there are no signs leading you to the parking lot which was not easy to find. I also do not care for the automated no person at the front desk thing. Very impersonal and un welcoming. I did however enjoy my stay every though it seemed like it was run by a bunch of robots.

Your contactless check-in was a nasty obstacle course which seemed designed to discourage senior citizens like us from staying with you.

Your contactless check-in was a nasty obstacle course which seemed designed to discourage senior citizens like us from staying with you.

Staff, room and amenities really nice.

Staff, room and amenities really nice.

No staff. Check-in system doesn't work (filled all forms at 9:45a a.m., but I had to call customer service to get my room # and access code). Customer service doesn't own their mistake, no apologies. The room was ok. The coffee maker wasn't plugged in (required diving behind the fridge) and didn't work properly.

No staff. Check-in system doesn't work (filled all forms at 9:45a a.m., but I had to call customer service to get my room # and access code). Customer service doesn't own their mistake, no apologies. The room was ok. The coffee maker wasn't plugged in (required diving behind the fridge) and didn't work properly.

This is a strange hotel. Checkins are done remotely, which is fine, but if you run into an issue, as we did, and a friend traveling with us did, it's difficult to get assistance. Staff in the cafe were lovely, and the common space at the hotel was really nice. Our room was not cleaned to our expectations, including used sheets shoved in a closet. Overall the hotel met our needs, but I'm not sure I'd book again.

This is a strange hotel. Checkins are done remotely, which is fine, but if you run into an issue, as we did, and a friend traveling with us did, it's difficult to get assistance. Staff in the cafe were lovely, and the common space at the hotel was really nice. Our room was not cleaned to our expectations, including used sheets shoved in a closet. Overall the hotel met our needs, but I'm not sure I'd book again.

Location is great, hotel is very new and clean.

Location is great, hotel is very new and clean.

The hotel was centrally located. The room clean and spacious. The decor so cute and comfortable.

The hotel was centrally located. The room clean and spacious. The decor so cute and comfortable.

Yes

Yes

It was great

It was great

Solid

Solid

Great front desk communication, fantastic room

Great front desk communication, fantastic room

bed was awsome- loved the location

bed was awsome- loved the location

Staff was very nice and helpful. I loved that Commerce Books was in the same building.

Staff was very nice and helpful. I loved that Commerce Books was in the same building.

The room was super clean!

The room was super clean!

Staff at the door was great. Clean room and roof bar was a lot of fun!

Staff at the door was great. Clean room and roof bar was a lot of fun!

I did not rate service bc Doyle boasts online check in. But i had questions when checking in and I did not know who/where to go for help. Otherwise gorgeous property. Love the rooftop and convience to downtown/belmont.

I did not rate service bc Doyle boasts online check in. But i had questions when checking in and I did not know who/where to go for help. Otherwise gorgeous property. Love the rooftop and convience to downtown/belmont.

A gem!

A gem!

Unique place, very clean, effient and nice. Roof top restaurant view great! Only thing is wish it had on site parking.

Unique place, very clean, effient and nice. Roof top restaurant view great! Only thing is wish it had on site parking.

The property was a very cute boutique style hotel. Loved the lobby and the artwork and style aesthetic. Nice rooftop fire pit setup. Beds were very comfortable. Very quiet stay.

The property was a very cute boutique style hotel. Loved the lobby and the artwork and style aesthetic. Nice rooftop fire pit setup. Beds were very comfortable. Very quiet stay.

The hotel was minimal staff and self check in/out on line. For an old baby boomer I prefer a fully human staffed facility. Not sure I would have booked the hotel. Luckily I found a human in the lobby who helped me. When we left, the valet was nowhere to be found. Had to walk to the car. Hotel manager was unhappy and told me he would refund the parking cost. Have yet to see that money

The hotel was minimal staff and self check in/out on line. For an old baby boomer I prefer a fully human staffed facility. Not sure I would have booked the hotel. Luckily I found a human in the lobby who helped me. When we left, the valet was nowhere to be found. Had to walk to the car. Hotel manager was unhappy and told me he would refund the parking cost. Have yet to see that money

The room was clean, and the maid staff were helpful and sympathetic to the problem of merely entering the room assigned to me. To add insult to injury, on a Friday, a screaming toddler woke me up at 5am, and it wasn’t either of the adjacent rooms - so I’m not sure I could recommend this high-tech hotel in terms of comfort and service. It will probably take some time to work out the kinks - having NO formal front desk to assist guests with problems just exacerbates resolution to almost anything.

The room was clean, and the maid staff were helpful and sympathetic to the problem of merely entering the room assigned to me. To add insult to injury, on a Friday, a screaming toddler woke me up at 5am, and it wasn’t either of the adjacent rooms - so I’m not sure I could recommend this high-tech hotel in terms of comfort and service. It will probably take some time to work out the kinks - having NO formal front desk to assist guests with problems just exacerbates resolution to almost anything.

The hotel itself was lovely. The rooftop dining/bar was wonderful! Conveniently located. I didn’t like that the parking was in this random lot across the train tracks. Also check in was with a QR code and I had to download my license and take a selfie which I found annoying since there was a human being right there to check me in. Why the lack of human contact. Other than that the hotel was lovely.

The hotel itself was lovely. The rooftop dining/bar was wonderful! Conveniently located. I didn’t like that the parking was in this random lot across the train tracks. Also check in was with a QR code and I had to download my license and take a selfie which I found annoying since there was a human being right there to check me in. Why the lack of human contact. Other than that the hotel was lovely.

Clean modern place. One thing I didn’t like I had to go for breakfast on a different unit attached to the hotel.

Clean modern place. One thing I didn’t like I had to go for breakfast on a different unit attached to the hotel.

Poor execution of a bad hotel concept

Poor execution of a bad hotel concept

Front desk staff was fantastic

One of the worst experiences in a hotel I've ever had. We were checked into an occupied room, we were told our reservation had been changed to one night and it hadn't and a manager is nowhere to be found (even days after we left). Our room stank and there was no hot water. I would recommend this hotel to others UNDER NO CIRCUMSTANCES. Any other hotel would be preferable.

This hotel was in a great location, restaurants in walking distance and the roof top bar was very nice with great views of the mountains and city

Everything here is done electronic. There’s no front desk, so you check in online. The hotel is downtown Charlottesville so there is no parking at the hotel. There’s valet parking and self service parking lots. The hotel is very modern and pretty inside. I had a room with two queen beds and a balcony. For the price, it’s great. Hotel is very clean and comfortable. While it could be noisy downstairs, the rooms are very quiet. Would definitely recommend! Only one con: checkin is not until 4 pm. Since it’s ysyallt busy in Charlottesville, it’s difficult to get an early check in. Customer service is excellent!

Great stay. Easy check in. Good location and friendly, helpful staff.

Nice staff, cool rooftop bar. Neighbors were both nosey and annoying, but that’s not the hotels fault

no front desk- check in code didn't work and staff slow to address. room wasn't fully cleaned. needed accessible room with walk in shower but got room with deep bath (with extra handles on walls). during prolonged fire alarm staff informed me to evacuate down stairs but had no idea how to get guest in wheelchair out- said they would check but never came back. Had to call 911 (eventually emergency was resolved). Shades in window did not cover full window so marking daylight woke me up.

Was given a comp upgrade to a balcony room but upon arrival to the hotel didn't get the promised upgrade. That was disappointing. The whole process is wonky, they have no front desk but still have someone who acts like a front desk agent but doesn't at the same time. It's odd. the location is great. the execution is lacking.

No vending machines, no snacks, not even complimentary water.

Spot is great, close to everything and nice views from their rooftop bar!

The Doyle is lovely. The bed is great, the amenities and cleanliness great. I don't use a smartphone, I use a flip-phone and the check-in/check-out procedure demands a smartphone (or you have to find a human, which is occasionally hard). The posted checkout time is 12 (on the back of the door) but the actual checkout time is 11, which you only find out through the QR code. There are little glitchy things like that in what wants to be a seamless process that just isn't (and shouldn't be automated, in my view, should be human-driven). But that's my only thought about the Doyle, it's a lovely place.

N

This hotel is aesthetically pleasing - it's quite stylish. I get the concept that it offers a chic experience at a low cost because the guest does not have human interaction. So, that was nice. I probably won't stay again though. My in-room coffee maker only had de-caf (which I discovered at 5:30am when I wanted coffee) and there was no front desk to remedy that. I was unable to figure out the lockers even though I found the directions with the QR code. No one was there to help and when I did finally track an employee, she couldn't help nor find someone else. The only parking is valet (which is weird because everything else is self service) and it was expensive. The room felt clean, but there were traces of mold in the shower and the paint needs a re-touch in the room and hall. It was a lovely room, But I am not coming to hang in my lovely hotel room. More service and attention to detail would be worth a small uptick in price (Gosh, I would have paid $20 for a non-decaf coffee!-

Our room we booked and paid extra for with a very nice outdoor space balcony got downgraded. Instead of upgrading us they downgraded us. We waited two hours for them to move us to a different room and it was the exact same room they had put us in when we got there. So the virtual team really let us down.

The only minor challenge was the limited parking in the area, but thanks to Raceme and John Michael, the valet process was as seamless as possible. Overall, an outstanding stay—I look forward to returning!

We enjoyed our stay. The communications were clear. The staff were friendly and helpful. Everything went well. We enjoyed the rooftop bar and the morning breakfast.

Only option to check in was online only, had issues with website and no one there to help, very frustrating. No staff to help with issues, had to call a number. The surrounding areas of the hotel is a little run down, hotel was ok. Rooms and common areas are nice, hallways were dingy.

Hi! Decided to head to Charlottesville for a long weekend with my girlfriend and chose to stay at The Doyle. We had a great time exploring the city and enjoying the property, but we did run into a hiccup when the AC in our room completely went out. We had to switch to another room, which wasn’t ideal since the original room was much larger (though admittedly much hotter). Overall, we enjoyed the stay, but losing AC in the middle of summer definitely put a damper on things.

Very nice and quant. Looking forwards to being able to try whe speak easy on the next visit

The check in process was quite strange. No front desk and a young man sitting on the sofa when I arrived with a laptop to check me in. He handed me a piece of paper with a code for my room. Never asked for my ID. He did walk me to my room, which was nice. The room was very simple, which is fine. But the shower had hair on the walls from the previous guest. The cafe in the morning was very nice and polite. I know this hotel just changed ownership, but small details will make or break a stay

Door in the restroom in the room stuck in the frame, without a handle. No personnel at the bar (or not continuously at regular bar opening time). Complicated way of sending instructions to customers, including a cumbersome way to indicate parking options.

Really unique and cool place to stay!! One of a kind

Great location! Room was clean and modern. The staff we interacted with was very helpful and friendly. Loved being close to great restaurants and places to get a drink. A small plot a grass was right next door to let our pup out easily. If there were any dogs barking, I didn't hear a thing, the rooms were insulated so well! Would definitely stay here again!

Nice hotel bars and public spaces and clean modern spacious room.

The Doyle is wonderful! Staff are very professional and welcoming. Parking can be difficult but there is a valet option which we used.

Easy check-in process. Great lobby area and bar. Spacious room.

Very modern, clean, walkable to restaurants and local attractions

The roof deck was awesome! The beds are very comfortable.

Hotel is beautiful and we loved the Rooftop Bar and breakfast at the Cafe!

Affordable, convenient

How did they forget they are in the hospitality business.

The A/C was inoperable. I turned the set point down and keep the shades closed for the entirely of my stay to help with the heat, but the room never cooled below 70 which made sleeping difficult. Upon arrival, there was a pungent odor in the room coming from the previous guest’s leftover fish takeout not being disposed of prior to me checking in. Made me question the overall cleanliness of the room with that ghosting of an oversight.

We picked the Doyle for its location; this was a one night stop on a longer vaca, and it was perfect. Toured Monticello then checked in here and walked to Belmont and the downtown mall for dinner and ice cream. Another short walk in the AM for brunch and a stroll thru UVa campus before we left. Standard room was fine - minimalist, but clean and everything you need. Lobby, bar and rooftop restaurant are all beautiful!

The hotel was very clean and simple to navigate

Great location, we needed to be close to UVA for orientation. Nice area, close to great eats and shopping. Clean, accessible (online check-in provides you access code to front door, elevator, room), friendly staff. Roof top restaurant plus couple other restaurants/bar lobby level. Good communication. Would just add water bottles to room, even if for extra cost. Ps: housekeeping is available but at an extra cost and must be requested. This will most likely be our go to hotel when visiting our daughter.

The rooms are minimalist, efficient. Without a full time staff working on cleaning the property; the musty smells on each floor and cleanliness of the downstairs bathrooms is lacking. The tall ceilings and flow of the lobby is welcoming; granted the inexpensive furniture is showing signs of age. A lobby host vs a front desk was especially helpful when there was a neighborhood wide power outage for an hour+. Great text communication John Michael :) The star feature of this property is rooftop- massive. Excellent venue to watch fireworks or the sunset. The area is walkable to the outdoor "mall" featuring restaurants, music venues, etc. Do not recommend this property if you are in town to attend a UVA game; the facilities are a 10+ minute drive. Plan to Valet, nearby parking did not allow for overnight options. Disappointed to see a college town with the infrastructure for cycling and almost no access to hourly rentals? The Doyle does not have property bikes available to check out. The Doyle lacks frills and needs a soft goods/deep clean renovation. The property is much larger than it appears at first glance; potential to be great...The Doyle is average.

Such a neat hotel, loved the decorations and the style

Friendly staff, convenient location and clean rooms.

Housekeeping is not included, nor is on-site parking.

As an architect educator it was an experience to stay in a well-designed modern hotel, by I believe an European architect whose name was unfortuntely not known by the staff. The hotel rooms are agin well laid out, spacious with equally well-detailed set of furnishing. I believe that this is one of the best contemporary designed hotels in Virginia. And for price a bargain. I took many photos to share with colleagues however they have not yet been downloaded.

Valet parking was very confusing. I’m all for contactless experience but parking is not working yet. Also, no soap in the shower and wasn’t sure where to report it since no one is at the front desk anymore.

Cute hotel, great location but I did not like that I had to submit all of my information including my pic to some sort of biometric tracking BS system. I would not have stayed there had I know that ahead of time. Also the water in the shower was never really hot.

The contactless check-in and service made me feel that the place, while stylish, was sterile. It was a rainy day, and I was staying there due to a family emergency. I ate dinner in the rooftop bar, which would be nicer on a beautiful evening, but was very loud and understaffed. The salad was delicious, however. From about 10 pm to 3am an outdoor alarm was beeping. The room had shades but a nearby floodlight still lit the room. No breakfast is included.

Favorite place to stay in Charlottesville!

This was a terrible hotel with no human service. If this internet based checkin and checkout is the future, please count me out.

The parking app also had some glitches, which actually prevented me from paying for parking one night (and worrying that I would get towed). The staffer I spoke to apologized and assured me I wouldn't get towed. Maybe I just had bad luck? It's a really nice place and a great vibe, but when the staff keeps apologizing, it's obviously not perfect!

barely any staff presence in lobby, no cleaning staff apparent at all, some car valets were sketchy (valet was wearing a doo rag when checking in at 9pm asking to take my car was a total no go for me, and it would be a nonstarter to even go in the hotel if I were a woman. revelers on and en route to rooftop and in elevators were loud and out of control, esp with no staff presence to keep things safe. we encountered one front desk staffer who was helpful, the others, when presence, could barely be bothered to look up from their phone sad to see this special property decline

The hotel was dirty and parking was a little off.. but nice staff.

Save your money and go to the residence inn next store. That way when the door doesn’t work or they don’t tape the code in the elevator, you don’t feel lost. Watched several older guest arrive and they were lost. The hotel should pay the bar staff and the valet for doing their jobs.

Nice hotel, lovely decor. Close to UVA. Nice bar area near lobby. Great breakfast at the Cafe. Gorgeous rooftop. Rooms and bathrooms are great. A bit pricey

First, we lost power during the visit. Not their fault, but a little annoying. My main issue is their lack of a front desk person or anyone to take a call on property. It’s all done remotely. Which is fine as long as someone still answers the phone on site. I had to call about a lost and found item and sat on hold for 20+ minutes. That is wild! As a hotel owner myself I could NEVER let a guest sit on hold for so long. At least get a phone number and call them back. I guess my item, even if at the property, is lost for good because there is no way I could sit on hold for so long.

Great time. Loved the king suite.

Reception would be easier or at least someone in the lobby

Beautiful views from the roof top! Beautiful property and amazing location.

Nice once you get to your room. Check in beyond painful. 10 minutes of self check in with emails getting sent to junk etc as staff cannot check you in; you have to do it infront of them. Seriously, I am the paying customer!

Staff went above and beyond, super helpful and friendly. Would stay there again, the bar and concierge service were superb.

When had Qs or problems with room, fairly quick response & resolve.

The property is great but the attempt to make everything digital fails. The hotel says it doesn’t have a front desk and when things don’t work you are left to figure out how up get help. Please stop this cost-saving experiment which doesn’t decrease costs (paid $1000 for 2 nights) for guests but makes the guest experience mystifying to poor. Staff a front desk please.

The hotel is very hip, modern and has great facilities. They are very popular so the rooftop bar was packed and we couldn’t go in. Also staff is not easily accessible because of the business model but once you reach them they are very helpful.

It’s starting to show its age with some stains, scuffs, etc. wouldn’t have been a big issue if the room appeared clean. However, many signs it had not been vacuumed. Deck area probably had 30 cigarettes laying around. We let staff know. Room got cleaned second day but cigarettes were still there when we checked out days later. Visit for the rooftop bar but I’d skip staying here in the future.

We were in room 215 trying to get to sleep and whoever was above us was stomping around banging doors or closets until midnight. It sounded like staff of some sort (is that a kitchen?) was already in my pajamas so I did not go down to the lobby to tell any staff (and there was no phone in the room). Very disappointed.

Room was very nice

The location is great and the hotel is clean with friendly staff.

I was not happy with the fact that the property is not properly "manned" with a front desk. I also did not like where the parking was and that we had to pay $20 daily for parking. There was no shower gel in our room. The bed was good and we enjoyed the coffee amenities and the fridge in the room. We did not eat at the dining at the property but were told that it was a good restaurant. This property is VERY convenient to many things in Charlottesville.

Lobby dirty Unable to access elevator with access code

It feels like their business to keep it easy with the checking-in and out process is smooth, which it is, but the place seems empty and without hospitality and warmth. The floors could use polishing, the walls need attention. It could use some love and the owners to take care of it.

We had a problem with the A/C in room #323, It was too warm. We asked to have it looked at. We were away from our room all day and no one looked at it. We got back and we contacted you guys again at the phone number provided. The desk guy came up and looked at it and did nothing more than mess with the thermostat, which we had already tried. It still did not work. He told us he was going to move us to #422. We had a dinner reservation so he said he would check to make sure the A/C worked in that room while we were gone. We came back at least 1.5 hours later. That room was warmer than room #323. Obviously he had not checked to make sure it was an improvement. So he contacted management about moving us to another room and we moved, again, to room #205. Finally, the room was cooled and the A/C was working. He showed no initiative to help us without us constantly controlling the situation. He never helped us make the 2 moves by providing a luggage cart or any other solutions. We felt as though he was trying to make the issue "go away" for him and was not concerned about solving the problem for us. On a positive note, the Valet, Cain, was very friendly and helpful to us, even called us by name when we dropped off or picked up our car from the valet service.

Valet parking is pretty much a must, but downtown parking is always challenging. Minor annoyance. Valet staff is great tho. All other aspects, lives it

Nobody could check in as there is not a person, a code is required to go up the elevator. I was unable to get access the elevator until after 5:00 pm. I granted early check in and was trying to get up to my room since 2:15 pm.

I really like this property but there are two areas that I think could be improved upon. First, there are no water bottles in the room or at the hotel available to purchase. Second, I was forced to tip on line in order to access my car. I had already tipped the valet in cash and the system you all use will not allow you to request your car without tipping first.

Great place clean comfortable. Electronic sign in and out a Hassle as directions for elevator, room door and check out not clear for those who don’t do electronics frequently.

I would not stay here again. I cannot count the amount of emails and texts I received prior to arrival. I did everything asked in advance, and yet after checking in after check in time our room was still dirty. There were cobwebs in the windows, a mulch fire outside our room, and a broken coffeemaker. That was the last straw. We requested a replacement since the one in the room was broken. We waited and waited. No one delivered and even after asking again - crickets. Don’t stay here.

Great location with very comfortable beds. Easy check in!

The Doyle is immaculately clean and bright. Our room was fabulous and very comfortable. The only thing to comment on was there was a fraternity formal at the hotel the night we stayed. The hotel was busy with college students drinking and when we came back to the hotel at the end of the evening and were looking forward to a drink at the bar, we were told there was 45 minute wait at the bar and told by the hostess to go somewhere else. We would likely stay again if we are in Charlottesville, but hopefully the service staff will have improved their customer service.

Got give more information about elevators and all the codes around the hotel

We loved this place.

Clean

Disaster stay. Nobody was working at the hotel as it is a digital hotel. Nobody at the front desk and nobody to assist in any way. The rooms were dirty and had not been cleaned and there was food rotting in the fridge. We had a suite and a pull out bed but they did not have sheets or blankets and nobody was able to assist us to get the bedding. Stay away!

Internet didn’t work, no housekeeping unless you wanted to pay for it, one of the elevators was broken, never saw any staff, no tv/cable unless you wanted to sign in to your own apps, and overall rooms were fine but not great.

The decor was cool, but not our favorite. Lighting could be better.

Has more of an Airbnb vibe than hotel. Service is limited. The area around the hotel though offers a good selection of restaurants.

The modern space was lovely but the empty white lobby walls feel sterile and in need of more art. Our room was very nice and comfy but the open shower concept left the floor soaked and reminded us of a ymca or a nursing home. Super friendly staff and excellent food and cocktails at the bar. Unfortunately we picked it because of the rooftop bar with views of the city and were disappointed to find it closed.

issue with check in code for elevator and room. After checking with reception, it appears that code was "paused".

A couple things of note for future travelers: first, the tv has Roku but you need to sign into your personal subscriptions for Hulu, Netflix, etc. there isn’t any default service. Second, the lighting could be better in the room and bath. Neither were as bright as they should have been. Not a big deal, just something that would have made it better. Third, parking is about 100 yards from the hotel in a “pay for parking” lot. It didn’t bother us and they do offer valet service if you need it. All in all it was a good stay.

They checked me into a room that was currently being used which led to an awkward situation, but they quickly fixed it. However, you have to call an 800 number to fix it and they do everything remotely but other than that everything was fine and clean.

The layout and design

It was my second time here and it did not disappoint me at all. Absolutely one of the best places to stay while in Charlottesville.

Lovely stay, great staff

Tried to call and get a late check out but was told to email or call Mel at 7:00 a.m..

Check—In a little complex bit overall good stay

Always stay at this hotel when visiting my Hoo

Everything about the hotel was fine but the number of emails and texts and requests for information and check in and check out and reviews and on and on was exhausting and frankly annoying.

Perfect location and room

Thumbs up!

My son and I stayed and the hotel was great!! We really liked the attached Bar & Lounge breakfast place next door! Best Breakfast Burrito I've ever had!! Thanks for a great stay - Doyle Hotel!!