Wingate by Wyndham Charlotte Airport I-85/I-485

The rooms were very clean and comfortable

The hotel was not well lit, it had a very musty or stale odor throughout and it was very old and outdated. The TV did not work or the WiFi the parking was awful there was not enough parking for the hotel guests staying there. The parking lot is also not well lit and a they park a Hotel Shuttle van in one of the hotels few handicap spaces.

Very good

Location and the breakfast. The mattress was very uncomfortable.

Convenient shuttle to airport

The staff was accommodating and let us check in an hour early. At no fault of the hotel it was not in the best area around the airport. Our room was clean and everything in it worked as it should.

Exceptional

Everything was fine - the staff was fantastic! We were disappointed that there were no cable channels on the TV

Everything was EXCELLENT except we were in Room 201 and the internet was terrible. We figured maybe the signal didn't reach there since we had no trouble in the breakfast room.

I The location of where it is was sketchy.

Great stay

Amazing weekend staff everything is always excellent

Stay was extremely comfortable Breakfast great

Staff was excellent. They gave a ride CLT at 5am . Complimentary of the hotel. I told them I needed a ride . They set me right up. Told me what time to be ready . The rest is good history.

Quite surprised and disappointed in the "quality" of this hotel, based on Expedia's representation. It is VERY outdated (even with broken and badly stained furniture) and seems under-staffed. The employees WERE def all kind and helpful but, seem to lack mgmt support. The hot breakfast is better than nothing but, not much. I certainly did not expect a luxury hotel at the price but, this really was a bad choice. I hope the company will invest a bit more attention to this property and staff.

Bathroom shower area was just nasty, old caulking , dingy tiles etc .

Only a 6 minute drive from the airport, the location was convenient. The two ladies at the front desk were exceptionally friendly, efficient, and professional. They set the tone for the stay. The room was a little outdated, but the bed was comfortable and overall clean. The breakfast was carb heavy and not well stocked. Check out was a breeze and another friendly face at the desk. I would stay here again.

Slept really well. And loved the noon checkout time!!

Great staff helpful with dinner recommendations.

It’s a solid airport hotel for the night. It’s older in spots but reasonable well maintained. Older television. The blackout curtain is in a fixed position and doesn’t fully close, and there was a street light outside my window so that was annoying. The fixed blackout curtain that didn’t fully close

Exceptional

Superb

Staff was very helpful. Room was nice and clean. Instead of having a body wash, shampoo and a conditioner in the shower, they had a conditioner and two shampoos. The TV channels were very limited and did not have my hockey game I was trying to watch. Didn't get a chance to check out the breakfast.

I like everything except the furniture in the reception is a bit old

The rooms are out dated the couch was dirty with spills spots and frayed material, the TV was hard to operate there was know instruction card to ell you how to operate TV and the whole time I was there I tried on several occasions to call front desk and phone was always busy(like phone was off the hook)

Exceptional

The staff was friendly. The room was clean with a comfortable bed. Breakfast was good with a few hot bar options. The shuttle driver was very friendly and upbeat. We will stay again.

Latasha at the front desk was excellent and very friendly. Scheduled our pick up to the airport and made food recommendations.

Exceptional

Location. Close to airport

Great Overnight Stay! The Stay even remembered my name!

Good shuttle service from the airport and a super-friendly and helpful staff.

The staff Include all the expenses so there no suprises

Very good

We chose Wingate's location to the airport. I had stayed there previously and was very comfortable in my room and I liked the staff's helpfulness and attention. Love the breakfast, too! It's a small thing, but we were on the street-facing side and we could hear the traffic, but it did not interfere with our sleep.

Excellent staff! Went above and beyond for us!!!

My plan

Everything was create !

The shuttle was very helpful, good hotel. Employees were very friendly and helpful.

Great location to airport stay was good and location great

The front desk attendant, Lauteesha was so welcoming and polite.

Great I loved everything

Good location in good budget

The courteous staff made this day very easy and accommodating.

The front desk staff was nice. The room was just what we expected. Very close to the airport.

The only issue I had was my TV didn’t work and called for help and no one ever came. I was only there for one night so I was ok. The front desk help was awesome name begins with L.

Amazing customer service from Shuttle driver Jerry and Front desk staff.

Leticia is an outstanding hospitality professional. The room was spacious and comfortable. The bed was comfortable. Airport access and shuttle are very good. None. It exceeded my expectations.

The driver getting us there was super kind and helpful. That was the only positive part about this experience.. We left immediately and went to a different hotel.

Room and common areas were clean and comfortable but showing their age.

Súper friendly and accommodating staff. Convenient shuttle service to/from the airport. Good value.

Modest stay

Could not control the AC unit very loud

The room was clean. The front desk staff was extremely nice and very helpful.

Great stay

Great staff. The airport shuttle driver is super nice and accommodating.

I needed to cancel this reservation due to change of travel plans because of death in the family and you wouldn't even give me a credit for future stay.

Your site did not say that you have to call for shuttle pick up. We had to wait over an hour before we could reach somebody at the local hotel to get a pick up. If your site would’ve instructed us, we would’ve called ahead and scheduled that. Unfortunately, we stood in the heat, sweated, trying to get a ride to the hotel. Very frustrating.

The staff was very attentive and helpful; they were a great help, even with the airport transfers.

The hospitality of the staff was excellent, from desk to the staff who served breakfast. I enjoyed my staff & would stay there again.

Arrived late at night. The parking is well lit and close to the airport!

It was a clean and enjoyable hotel stay!

The room was adequate for our needs. One thing missing was some instructions in the room. Most hotels have some kind of instructions or welcome information. The biggest problem was the inability of the window curtains to close. Right outside our room was a very bright parking lot light. The room stayed light all night when we would have preferred to have it dark.

The hotel was very close to the airport. They have their own shuttle and they start at 5:00am. Downtown is about 15 min so the location was perfect. The staff was very nice and friendly including the once who set up the breakfast. The room was clean and spacious. I recommend it to any family or anybody traveling alone.

The rooms were kept very clean! Surprising for a hotel whose furniture and walls/decor could be upgraded a bit. Not sure when they were last touched up. The cleaning staff sure is cleaning properly though! No weird smells or stains or hair in the shower..overall a good stay! Breakfast was good too. I would recommend it.

Yess, would say get rid of some trees around the area but overall great stay

Clean room, excellent staff (Jabrittany and Latesha were simply amazing and exceptional). They both went above and beyond to ensure that we were okay and comfortable. Breakfast was good, and the amenities worked. All in all it was a good experience.

👍

Nice staff, clean hotel, seedy neighborhood close to the airport.

This hotel has been rode hard and put up wet. The lobby area needs upgrading and the front desk folks could be a more professional. It just had the wrong vibe. The rooms are ok. The AC worked well and the bed and bedding was really good. This hotel will work for a quick overnighter if you have an early flight out of Charlotte Douglas. You are very close to the main entrance of the airport. Just don't expect it to be as good as it looks in the photos. Overall, it is ok, but not at the top of my list.

Have witnessed drug deals going down next door twice while staying at this location. 2 local police vehicles and an ambulance were in the hotel when we checked in. Some of the physical facilities are looking worn. Graffiti etched in the elevator.

The room rates around CLT are so high I found the need to economise. Room 300 was good but too distant (?) to connect wifi, I had to go out down the hall to connect. I selected Wingate on price, checkout time (noon) and free shuttle & breakfast. You have to call for the shuttle to come to airport and a nice man let me know that as well as borrow his phone, thankfully. Breakfast was very basic as were in room amenities (no tea). It was ok. Had a good sleep.

Every staff member I encountered was friendly and professional.

Very close to the airport. Limited dining options in the area

Decent hotel and very clean.

The staff at the front desk is the reason I returned. Very kind and helpful. Location is 5 minutes from the airport so making a 7:30 am flight wasn’t so bad.

Clean Room.

Electric outlets worked awhile then stopped.

Very clean

All the staff members working there were absolutely lovely!

Pick someplace else.

Friendliest front desk people I've dealt with in a long time. Spacious and clean room. Breakfast was good.

Mi cuarto olía mal a guardado a viejo , el desayuno terrible ,no había fruta !!!

Great

The ladies at the desk and the shuttle driver were fantastic! They were so hospitable and kind. Will for sure stay again.

Only stayed one night and had a 5am flight to catch so I did not spend much time there. Staff at the desk was friendly upon check in. The TV was difficult to figure out. Property was clean but well used. Very convenient to airport.

The room was great!! Staff was very friendly and checked us in very quickly!

Staff was wonderful. Room was clean. Parking was convenient.

Friendly staff

Staff very friendly. Gerri, shuttle driver was very kind & helped us grab food & drinks at local 711 due to the late hour we arrived on flight. Thank you Gerri.

Breakfast was available, but I had an early flight

Everything was great..3 to 4 min. From the airport

Our room was ok, not wonderful but clean enough. It serves its purpose as a very convenient hotel to stay if you are spending only one night as it is close to the airport and right off the highway. Noise is a factor since planes are taking off and landing all the time. Plus the drapes in the room do not fully close and the lights shine quite brightly into the room. They do provide breakfast and there is a shuttle to take you to the airport.

The receptionist (Latesha, maybe?) and the shuttle driver were both so helpful, polite and professional. All areas were clean, as was the room. Comfortable and good value for money. Close to CLT, quiet location, easy access.

Night manager and shuttle driver were very friendly and helpful. Rate was a good value. Bed was clean. Hotel is worn out, carpet is old, seats in lobby are old, shower is old, breakfast was below average.

Clean room, attentive staff

Staff was incredibly helpful, especially with late check-out and the airport shuttle!

Leticia at the front desk was AWESOME!

Service was friendly and efficient. Bed comfortable, bathroom clean and well stocked (though no lotion or fan). Breakfast was middling, with boring bread and bagels and no potatoes. Convenient location and shuttle service. Good value on room price.

Staff good , cleaning room is good for a day ... sleep and go .

I usually visit Charlotte once or twice a year for concerts. This will definitely be my new go-to hotel

I was in and out pretty quick as I had an issue with a flight and had to layover. But I will say the staff was as friendly as any I have ever encountered. From the hotel shuttle drivers to the front desk!

Difficult to find the property. Needs better signage .

Room was extremely roomy and clean. Only downside was a very scarce breakfast.

Room had light dog scent in it, but clean.

Conveniently located. Rooms are clean and property is well kept. But the best of all are the staffs especially receptionists are extremely helpful and friendly. They almost accommodate with small requests without hesitations.

Poor customer service

Great start and a good bed.

Decent stay for the price. Definitely an older hotel.

Staff was exceptionally friendly & helpful

Everything was fine. Staff was very nice, room was clean, breakfast was ok BUT literally every 2-3 minutes you hear a plane flying DIRECTLY OVERHEAD, super close to the hotel. The planes are very loud and annoying and NOT conducive for a great night's sleep.

Was a short stay, staff was super friendly, the grounds and hotel was well kept! 6 minutes from airport

needed quick efficient service to the airport. bingo!

Staff were so nice. Close to airport with convenient schuttle. Will stay here again.

It was close to the interstate.

Leroy is great he drives the hotel car back and forward to the airport ,he is super friendly and welcoming !!Real southern hospitality !!

Super friendly welcoming staff with our 10 pm check in. Super comfy bed. Great shower. Excellent water pressure

Bed was very comfy

Clean hotel. Friendly staff. Decent continental breakfast

The place is clean and very convenient. Everything exists but it’s a bit old and run down. I had no complaints staying there but not worth the price.

Clean room, good staff and convenient location near airport ..

I have to put something

Good

The front desk was very professional and friendly.

We did not eat breakfast. Airport shuttle was prompt and driver was friendly. Check-in was very good. Room was well cleaned, bed clean and comfortable. Property is dated. Outside noise was a factor.

Just what was needed for a quick overnight for the airport

Easy access to Charlotte area

It was ok for a night. Matresses need replacing. Staff very helpful

Unfortuatley it doesn't make up for the very old furnature including the mattresses. Your could feel the springs when you sat down All othewr furniture in the room I would not even sit on. The AC unit was also extremley loud to the point where sometimes it covered up th esound of the planes flying over head. Did not get much sleep durning my stay.

Staff is great. Facility looks to be getting run down.

Great stay, staff were very friendly, room was spacious & comfortable.

Property looked was clean and staff were friendly. You can tell it is old though, elevators didn’t always work and one elevator door wouldn’t close. The hallways are also really dark. They had free breakfast though

parking is convenient at this location. Breakfast was well stocked.

The room nice and spacious. Front desk staff is really really friendly

We didn’t get the room that we wanted and the facility was overbooked, therefore I wouldn’t be writing a fair review.

Room was clean, and even though the location is next to the airport, it is quiet enough and the airplane noise is barely noticeable.

Staff was excellent ; convenient to CLY

Although a little tired, in need of a little tlc and probably passed the beest days, enough about myself, we thoroughly enjoyed our overnight layover stay. All the staff we encountered were very friendly, helpful and welcoming. Easy transfers and check in. Bed was AMAZING. So comfortable. Breakfast fresh and although simple it met our needs. Would definitely book again as so handy for Charlotte airport.

The staff here makes the stay. No, it's not the greatest breakfast or perfect, but when folks treat you nicely, it more than makes up for any small misses.bb

The woman that checked us in was pleasant and funny. She gave us a good feeling right from the get go.

Staff was awesome!

What a wonderful stay! The hotel was great with accommodating me. I had last minute changes to my flight & had to amend my shuttle service times 2x. The staff customer service was EXCELLENT from front desk to our housekeeper to Leroy our shuttle driver. Will definitely stay here again when I come to CLT. Thanks everyone!

Property was in good shape and safe.

Nice, simple clean hotel

Proximity to the airport is a benefit for some, but for me, the noise of planes taking off and landing was constant. It stopped around 11 PM and resumed at 6 AM the next day.

The facility location was hodden. So thatvwas a bit difficult. But overall the stay was great ans the staff was excellent. I would ref this hotel and stay again.

Staff was great, hotel was busy but quiet

Clean room with exceptional staff

Great hotel! Friendly staff!

Airport shuttle easy to book and driver excellent and helpful as were front desk personnel

The complrte peoberty needs a little tlc. A little updating in common areas. The staff was so nice and were very helpful for a tired traveler. Especially Lateica and the drivers.

Great stay

Nice clean hotel that is very convenient while traveling out of Charlotte. A very friendly staff with a great option to park and fly with shuttle service.

quick stay no issues all worked out

Good stay for over night airport delay

Nice front desk staff. Room was not real clean and beds were tiny. Won’t stay there again.

Incredibly clean. Reception staff so friendly. Airport shuttle prompt and driver very nice. Appreciate AC was on when we got into the room. Would definitely be back.

Staff were friendly

Good value for the stay. Small things like having a hard time understanding the TV and having 2 shampoos and no body wash in the shower but while it looks like a dated property, we will stay there again.

The staff were all wonderful and went above and beyond expectations.

The staff were very friendly and accommodating. The room itself was nice, other than the fact that the A/C could barely keep up since the hallway was so hot.

Everything was great and I especially enjoyed my shuttle driver. I believe she said her name is Jerry or maybe it’s Jerri. She was very kind and made great conversation during the drive. She deserves a raise! I didn’t catch the name of the check in lady but she was also very kind and accommodating.

Good basic hotel right next to airport. The property needs updating but the rooms are very clean. The staff is extremely helpful and kind.

We stayed here on a layover. The shuttle was fast to pick us up. There is Mexican restaurant next door. We left early to catch a 5:15am flight. You need to use an Uber for early morning flights but that was ok. I would stay here again.

Clean room & very friendly staff. However, several amenities did not work properly in the room, including the internet, which was very frustrating. Additionally, the airport shuttle service was not consistently available during a busy part of the weekend (no service between 12pm-5pm) which made transportation difficult & inconvenient

nice facility very congenial

Loved!!

Ver

The hotel smelled moldy and old

Staff from reception, hotel shuttle, house keeping and kitchen staff. They ETA all super nice and helpful. Each one of them with a bright smile every single day

The staff was amazing!! Very helpful! The rooms need an update but it served its purpose.

Didn't look like picture

The room was comfortable

Not as puctured vut staff were quite bice

Exceptional service

Hotel was older but all in all okay experience!

Staff was professional and friendly. Breakfast had a good variety and fresh fruit that was actually fresh. The room itself could use some work. Furniture was extremely outdated. Wood was scratched and upholstery and carpet were very worn and appeared to not have been cleaned in a while. Phone plugs did not work. Bathroom was definitely more upgraded, however, the tub was slightly clogged so there was a half inch of water while showering.

Nice front desk and shuttle service. I’d stay there again

The room was clean. Quick easy check in abd very courteous front desk staff and great airport shuttle service.

The staff was excellent. They are very friendly, and helped us schedule our shuttle to airport after a flight delay, that kept us there overnight. The room was so nice and clean and friendly. The bed was just a little to hard for me, But I was so happy to have the room and nice people, I just don't care if bed was hard. Thank you for such a nice experience.

Staff were all friendly and professional. The bed was not a good reflection of the employees you could feel every spring and there were many.

Clean / helpful desk

Yes

The hot water system at this property was inoperative when we arrived and not repairable until major equipment could be installed. They provided a refund and transportation to a hotel of our choosing.

Please advise Teresa Skelley Skelleytlv@gmail.com Was in room 204

The room Wes clean and quiet.

Prior to make a reservations that knew they didn’t have any hot water but yet when I made a reservation no nobody say anything upon arrival I get there find out there’s no hot water and they said I was gonna give me a $50 discount per night on the room I have not yet received a discount and put Injury to end so on Saturday morning about 6:30 the fire alarm goes off and what’s going on and on the beds were on the floor. The mattresses were not great. It was just not a great day. I will not recommend this hotel to anyone that I know.

Everything was good. Staff is very friendly

In dire need of an update

No hot water

No warm water. We arrived at 11pm and were told that due to burst pipes there was only cold water. It can happen but why is the hotel not informing arriving guests beforehand? This happened days ago. We were also promised a compensation in form of a discount and voucher for a future stay, but nothing happened despite me following up with the hotel. Room was clean and staff was friendly.

Very close to express parking at airport

I will rethink my choice of lodging next visit to Charlotte. Robert Woodward Bennington, Vermont. 802-442-5108

Old windows with poor insulation, so you sure hear the planes a lot since they are close.

I only spent one night.

No hot water

Clean, convenient for the airport, great staff

We never checked in. As we reached the property, we were told that there wasn't any hot water. Uncontrollable circumstances but very inconvenient. We are still waiting for the property supervisor to authorize the cancelation and refund.

.

Very clean rooms.

There was no hot water in the hotel. I feel there should be some compensation for that. Otherwise staff were nice. Room was ok but hotel could use an update.

We checked in very late (after midnight). Staff was wonderful. Room was nice. The following morning , the airport shuttle driver was the best!

The shower didn't work. Could not get another room because it was fully booked. Very disappointed.

It was a very short stay overall. the staff was AMAZING overall. the room, not so much. It was okay, but the bathtub didn't drain so I had to cut my shower short as water filled up. Check out was strange as well. It was fine for a few overnight hours though.

The room was good. The staff was excellent. They could not have been nicer. We were pleasantly surprised to find that they actually cared and spent extra time helping us. It's not often today that you find staff that care about their job and about people.

The staff was super, property was clean and well maintained. Breakfast was well above average.

The room was spacious and this hotel actually provides daily housecleaning without asking for it. Yay!

The room was very clean, the property is well maintained, breakfast was very good and all staff were very polite and helpful.

There was no hot water and the shuttle we booked for the airport was FULL so we had to call a Lyft at 6 AM to get to the airport.

So easy back to the highway

Staff were very helpful.

The front desk clerk Latishia (don't know if I'm spelling her name correctly) was wonderful, really brightens your day !

Staff was very helpful!

Yes

Yes the room were nice and clean

Staff was so helpful during a snowstorm. I would gladly stay again

Hotel is great and staff and host was very friendly and very professional

The staff is gracious, welcoming, and friendly, even as we were all stuck there in a snowstorm. Would definitely stay there again.

Courteous front desk, very helpful.

Very clean! Nice quiet stay! Very nice staff!

Great location about 5 mins from the airport. Rooms and lobby are clean. No complaints

Ok

Room was comfortable. Staff and driver were nice and friendly. Nice hotel if you are headed to the airport.

The staff is always very kind. Will continue to stay here during future travel.

Staff extremely courte

Bed hard as rocks

Miss Latesha was sweet and professional. Room nice and quiet.

very nice hotel. very nice people.

The pillows are small and lumpy, the mattress springs were painful, and the walls were thin enough to hear a normal conversation.

Rooms are comfortable and clean. Wonderful pillows. The front desk staff are so friendly, courteous, helpful and professional.

check in staff and drivers to the airport were so helpful and fruendly here

Great staff, clean room, prompt shuttle

Large clean room, comfortable bed, pleasant and courteous staff

Close to airport. Clean, comfortable room. Great friendly staff.

Was a decent room for the price

Staff gave us a room that belonged to someone else and then the room they put us in after was extremely dirty and falling apart.

Staff and accommodation were good. Overall rating was a bit misleading. Not the best area either.

The staff person at the front desk was so kind and friendly both on the phone and at check in. She “sold” the place with her demeanor and professionalism

Great staff. Clean room, nice breakfast.

Thanks for providing us with coffee pods. pls. Give us water to make Coffee. I would rather drink coffee than eating Coffee!!!

Hotel staff was nice and it was convenient being near the airport. There was a bit of a smell.

Lady at front desk was super great.

The water was cold my entire stay . That’s the worst part if you are not able to take a hot shower at any given time ! I’m very disappointed and upset

Friendly staff. Free shuttle from airport.

Nice staff and the shuttle driver that took us to the airport.

Cheap upgrades to the room. Breakfast was awful. Food, service awful. Best part of the stay was the shuttle drivers. Kind and professional.

Very clean. Convenient location to airport.

Latasha was amazing!!!!

Exceptionally nice

Hotel was good for a single night stay.

Staff was great, hotel needs a facelift

The room was an excellent value for the price I paid. Whenever I check into a hotel, I inspect the room for cleanliness and everything met and exceeded my expectations. The front desk staff were extremely friendly and helpful.

Airport shuttle was very convenient to take us to and from the airport. Miss Elisha at the front desk was very kind, helpful and accommodating. When we got to our room we noticed the sheets were very wrinkled and appeared to have not been changed. she had also looked at them and she offered to have us move rooms. Stay was quiet and we got rest. I just wished we hadn’t gone through the issue of the sheets however Miss Elisha was looking into it. She herself was not impressed. Washroom was clean. Hotel needs some upgrades.

Room HVAC was loud when it cut on. Cheap bed sheets. Were those real eggs at breakfast???

This staff was the friendliest i have ever seen. Room was nice and clean. Very happy with my stay.

Just staying for the night to catch my next flight. Hotel upgrades should be considered

Friendly staff and clean room

Overs

Excellent staff

Excellent service

Clean room, comfortable, and really nice hotel staff. Thank you!

Receptionist was great and the shuttle was waiting for me outside. Room is very clean.

Great staff- Latesha was friendly and welcoming.

Staff were amazing,

The night staff was great and friendly. Thank you Johnny for your hospitality!

Great stay!

Was spot less staff was wonderful and great area

Clean room

We’ve been in better places

Nice place for the price

Clean room, friendly, helpful, staff!

The Breakfast was so good

Latesha was very kind and helpful at check in. She had excellent customer service.

Called 1 hour from airport nobody answer 18 phone calls Get taxi and uber to the hotel and back to airport Never again

Front desk clerk was terrific. Friendly and efficient! Loved her welcoming smile after a long day of travel. Room was extremely comfortable with all necessities. Great airport location.

Very good stay.

All the above

Room was quite large and comfortable but the staff family vibe stood out to me most.

Latasha at front desk was great at switching our room to a better location right off the bat!

Everything was great. We stayed there years ago but had not flown out of Charlotte for some time. Whenever we fly from CLT we will start staying there again.

Everyone was very nice comfortable rooms. Staff really goes the extra mile!

The staff was really amazing! We had an unexpected layover and they checked us in early and were very accommodating with the shuttle service!

Excellent service

Room clean- Latisha at the front desk awesome- shuttle on time and very courteous

Yes

Great room, Clean experience, Good customer service, Great choice for your charlotte trip

The room was clean and quiet. The staff was welcoming. Anyone in transit in Charlotte overnight should consider this hotel

Location is convenient and the staff was nice. Room was gross. Shower stained, moldy grout, peeling paint, furniture was beat up and the bed was the most uncomfortable hotel bed I’ve ever slept in.

Great front desk person , clean room had to leave for airport before breakfast started - we left some things I. Room 408 on December 19 - does housekeeping just throw that away?

The breakfast could really use improvement

Property desperately in need of an update

Bathroom was clean. Beds and furnishings were older. I thought the room was overpriced.

Decent place but could use some modernization and upgrades especially to the bathroom, decor, lighting and outlets

Friendly and helpful front desk, quick and easy airport shuttle, clean room, and adequate breakfast included

The thermostat did not keep the temperature in the room constant i.e.it was either too hot or too cold. The coffee maker did not work. Everything else was fine, the desk clerks were very helpful.

The room was great. Clean and convenient. Check in and pickup after dropping off the car was very simple and the staff was great. Early morning airport pickup time was a little messed up but all worked out. Everyone tried very hard to represent Wingate well.

Clean, close to airport, comfortable beds, convenient!

Staff was fantastic! Really appreciate all they did.

Airport shuttle was fast and friendly. The staff at the front desk was cheerful and accommodating.

Staff were awesome. Michelle ( shuttle driver) and Lenesha (front desk). Thank you!!

It was quiet and near the airport.

We had an early morning flight, breakfast was not ready by 6, we left the hotel around 6:30 and breakfast was still not ready.

Cassandra at the Front Desk was amazing! The room was big & comfortable. I liked that there was always hot coffee in the lobby throughout the day.

The staff were all great! Very helpful and welcoming. The room was very outdated and not the cleanest.

staff were very pleasant and helpful. We had a later flight at the airport and we were able to obtain a late checkout.

Excellent staff!

Very friendly staff at check in.

Staff very friendly…airport shuttle worked well as we had an early departure to

Excellent customer service! Very friendly and helpful!

Very clean

Left too early for the breakfast, staff very friendly. Did not feel very safe due to doors being locked and seeing homeless people hanging around 1/4 mile from the hotel.

The room was very clean. Breakfast area also well kept. Staff was really friendly.

Whole area run down dump with homeless sleeping on front door of next door food lion. Homeless encampment in woods by property

Breakfast was just so so. Front desk Leteshia/Lateshia (not sure of spelling) was awesome. She was multiple tasking and doing it very well. Room was clean and quiet. Leroy, our shuttle driver, was a hoot. All in all, nice stay very close to airport.

Didn't have breakfast

The beds were HORRIBLE. Too small, too flat, too uncomfortable.

Comfortable bed, clean room, fast check in, good shuttle to airport

Staff courteous and helpful

Awesome staff, especially Latesha (think that was her name). She went above and beyond for me.

Good

Yes on all accounts

Room clean, quiet and staff friendly and polite!

The room,, staff and amenities.

Staff is doing a great job. Breakfast sucks. Rooms are fine.

Bed was comfy. Room was clean as was the lobby and hallways. Only complaint is that we specifically booked here because they had a shuttle to the airport. When we checked in and asked about the shuttle we were told it didn’t start until 5:00 am. Our flight was at 6:40 am and so we were told to take an Uber instead. When we went out to catch our Uber at 4:30 the hotel shuttle was sitting next to our Uber and running.

couldn’t get in, late arrival

Close to airport

Friendly staff. Individual pick up from the airport. It could benefit from a renovation. close to airport.

Hotel is a little outdated but it was the perfect hotel for a night by the airport! Room was clean and staff was very nice. The airport shuttle was useful.

The hotel felt neglected, creepy feeling. The shuttle didn't run during the hours I needed it. The staff were not really available and at the desk in front. I will find a better hotel next time and pay a little more.

Room was ok. The hotel in general looks like one you rent by the hour

Clean. Property needs a “facelift “

Latasha is awesome. She is so friendly, helpful

Clean and quiet room. Great space

Excellent place to stay and airport close by. Would definitely stay here again

Staff is wonderful! Friendly and helpful!

The staff was very friendly and polite! Best part for sure

Not bad

Bed is really bad not rest at all

Awful

Friendly staff, clean rooms, comfortable bed, location

Clean room, check in staff is very nice and helpful.

Very helpful front desk, accommodating our late arrival.

Airport pickup and drop off was so convenient. Quiet hotel.

The hotel is a couple of miles from the airport and has a courtesy van to take you there. It's located in a busy area with a couple of restaurants within walking distance. The staff is extra accommodating and very pleasant.

Fast and efficient last minute booking with free friendly shuttle service to and from the airport. The room was very clean and comfortable, hotel was quiet and breakfast was hot! Great stay!

Shuttle driver went over and beyond to help us get settled. Lady who served at breakfast was very conscientious and a very good worker. Did all she could do to make sure all guests had what they needed. Handicapped accessible room had handrails and the room was very large and clean although well worn.

We left before the breakfast due to the time of our flight. The lady at the front deck was wonderful and friendly! Vernon the shuttle driver was very kind and helped get everyone in and out of the van and got our luggage for us. We were traveling when the gov was shut down and everything was crazy. Your employees were so kind and helpful that it really calmed us down from the whole stressful situation.

Nice room, clean room, staff was great.

Staff was so friendly and accommodating! Only knocking down a star because I tired to call the front desk a few times and then went to the text service for assistance but no one ever answered.

Staff were very accommodating

Great location. Room was comfortable and large

The staff were extremely accommodating. I had a terrible experience at a neighboring hotel and needed to check in early and Davondra (I believe that was her name) was extremely helpful and accommodating. She made a very stressful experience so much less stressful. Every staff member I met was so polite.

Latisha and the front desk was utterly amazing!!

The staff was very nice and the hotel and room was very clean. The beds were a little hard and the pillows weren’t great but I have been known to be picky. Would recommend and stay again.

Finally Arrived at hotel. The hotel is a dump. Old tired shabby furniture both in the small lobby and in the room itself. The mattress is old. Pillows old. I am extremely disappointed. A miserable hotel to come to after a long flight.

Yes was very clean, perfect

To my very strong disappointment, I received an email today informing me that your hotel had denied my request for a refund. I could understand if I canceled just because we willingly and voluntarily changed our plans, but this situation was not our choice or fault. I hope in the future your hotel will find it in your heart to take your guests situations into consideration and do the right thing.

Stayed here before. Best hotel close to the airport. Clean and comfortable

The online pre check in made check in at the property a 2 minute process. Love that!

Shuttle was good, didn’t get breakfast- flight too early. Other than that everything was great

proximity to airport, staff was amazing, rooms clean, beds are comfortable, airport shuttle is spot on

Great

Very good experience and amenities. Exceptional people!

Beautiful room, friendly professional staff, lovely stay.

Needs refurbished. breakfasts need improved

Staff was great. FALICIA was very welcoming and helpful. The shuttle guy was awesome, offering to drive me to a local supermarket. Outstanding.

Would have liked breakfast to go until 10 during week

The staff was amazing. Such wonderful people. They made the experience terrific 👍 It just would have helped to the breakfast was ready at 600 instead of 610 because with a shuttle to catch at 630 being 10 minutes late made things a little tense. But we made the shuttle! 👍😀

The front desk were very nice and helpful

yes

Letitia at the front desk and Johnny with the van service were fabulous. Bed was wonderful but the room and public areas are in need of updating. There was a gig gluey spot in the room’s carpet.

Yes the Airport shuttle was easy to

When I made the reservation it stated it had free airport shuttle services. But when I got to the hotel they said bites limited. They could not give me a ride to the airport due to my flight leaving at 535am. I had to pay for an uber. Had I known I would not have statutes. I specifically reserved the room due to the airport shuttle. Also, it said there was a pool. When I got there I was told there was no pool.

It was pretty good. Staff courteous

Yes

Excellent!

The people that worked there, very helpful and polite.

The front staff

Staff were friendly and helpful, and the free breakfast was more than I expected! Easy shuttle to and from the airport. Room was a little outdated and beds were a little uncomfy but no big complaints for a reasonably priced hotel near the airport.

Staff was excellent, property could use updating, bathroom s really needupdating

Immaculate room with lots of room to move. Appreciated both shuttle drivers!

.

Fair breakfast.

Nice place to stay, close to the Bank of America stadium

Hotel was VERY clean, everything was absolutely fresh and comfortable. Very quiet and hotel staff was very friendly I will highly recommend this hotel to anyone who wants a safe, clean, comfortable stay. I will definitely be back. Check in/ check out was super easy.

Staff was professional and courteous. Breakfast area was clean

Staff and service was great!

Good stay.

Everything looked outdated. More like a motel then a hotel. Furniture needs to be more updated. The beds feel cheap and so does the pillows. The sofa in the room and tears in the material. The tub and curtain looks like it can be replaced.

The hotel had a gross smell. The window was cracked and “fixed” with scotch tape. I could feel the springs in the mattress and woke up with a backache. I’m glad it was only 1 night and not more.

Walked in and was greeted by Latitia at the front desk, who was warm and welcoming and so helpful with how to navigate the area in terms of dining and the shuttle. She was great. Slept in a comfortable bed, had a nice hot shower with great water pressure in the morning, caught the free shuttle to the airport. What could be better than that for a one night stay before catching a flight?

The gym equipment was missing parts, the tv didn’t work well, the breakfast was almost nothing

Great value for the money

Great airport shuttle service! Staff helpful and friendly.

Wifi

The staff from Miss Devonda ( days) to Miss Cassandra ( night) and Johnny our shuttle driver were all very nice and hospitable! Would stay here again!

Great place to stay 😊

Airport shuttle, staff very kind

Was just there overnight. Did not eat breakfast d/t running late for the shuttle.

Convenient and very quick commute to the airport. Great shuttle service. Friendly driver and front desk staff are very helpful. The room can use some major TLC. Very dated. Grungy carpet. Smelled damp and musty. Paint was well worn off the door in the bathroom. No bathroom fan. Could use a deep clean.

Efficient check in, clean room

Nice

Latisha at the front desk was outstanding

It was a perfect hotel it was best venue for my concert and close to airport providing a shuttle. The room was clean and the staff was friendly.

Very spacious rooms, and good lighting. Did wish bathroom had a fan.

It was a short stay and things worked fine. The airport shuttle was very reliable

Place looks like something out of the 1960’s. It’s dark throughout the entire hotel, and it smells like stale cigarettes. Plus the room’s decor is dated. And they’re charging the same rate for a hotel that’s way more modern. This place should never be recommend on Expedia if it wishes to maintain credibility.

Overall the entire hotel was below average. It smelled funny/bad and all carpets were visibly dirty. The breakfast was limited and not well stocked throughout the open hours.

All the staff that we dealt with were excellent and so welcoming. I would definitely stay here again.

Wonderful welcome by Letitia and friendly desk staff when I was looking for coffee at 5am. Coffee maker in room didn't work in its location. Moved to another outlet and got power. Leaked? Was a puddle of water on desk. I put a towel under it. Maybe sloshed when I moved it. Would be nice to have coffee available before breakfast service starts. Lots of people stay with you before early flight.

The overall experience was okay. I was disappointed that multiple outlets in the room didn’t work, and that the sink drain was clogged to where it would fill up the sink with the faucet on. The complimentary breakfast was served very late, and didn’t have most of the typical selection at that. My fiancées waffle tasted pretty bad and the toaster burned my toast (it didn’t have a setting to change how long it was on the conveyor belt). It was fine for one night but I probably wouldn’t stay beyond that and might look elsewhere in the future.

Habitación en buenas condiciones. Desayuno ok. Transporte al aeropuerto muy bien.

We stay at this location when we travel north every year. The staff is amazing. Smiles and very friendly. I feel bad because the lady that checked us in remembered me from last year and I think her names is LaTisha? She’s so friendly and welcoming. Thank you

They kept $25.00 of a security deposit and I have no idea why. I guess it was asking for extra toilet paper. We don’t smoke and we even took the sheets and blankets off the bed, we wiped down the areas so that there was not really any extra work for the maid.

Nice staff clean. Comfortable

Clean, comfortable, and convenient—

Airport shuttle excellent, breakfast was disappointing. When I got there at 7:30 they were out of a lot of options

Friendly staff. Comfortable beds. The rooms were clean but definitely worn out looking.

Need to have earlier departure times. Had a 530am fight. Had to get an uber. Kinda. Disappointed

Shuttle was super efficient and timely. Breakfast started out day in a good mood

It was fine

Good

Early flight so no free breakfast and in room coffee pot not working.

Clean room, staff was wonderful, u really loved that they took you to and from the airport so convenient the drivers were super nice

Ms.Cassandra and Mr.Barney(shuttle) driver were very professional and kinds during my stay. They both deserved 5 stars ⭐️

My flight was delayed to the next morning and I checked in very late. The staff was great and efficient.

There was black mold in the bathroom

The breakfast was ok.

Excellent

Another amazing stay

Nice and friendly staff professional services at my arrivals time check in smooth and easy room clean and smell fresh great location and quiet area bed and pillows comfortable. Definitely I book again for a future trip.

Staff was very friendly and helpful. Room was very clean.

Hotel is older and shows but room was clean. Conveniently located near airport.

Near on ramps and restaurants. Quiet nights.

Spent one night here as it was super close to the airport and included a shuttle which was very convenient. The hotel was a bit outdated and basic but it was clean which is the more important of those two things. Not a ton of food options other than fast food but I did appreciate the grocery store close by. I walked over to grab some drinks and snacks.

Front desk was very friendly.

Breakfast was OK. They were low on a number of items. Front desk was friendly, and the and location was close to the airport. Price we paid for the room was very reasonable.

The room and bathroom were large by today's standards so think it is a little older hotel. Bed was comfortable. Staff were helpful. I had difficulty figuring out the AC, it eventually cut on but turned off. My complaint was that the planes went right overhead and they were very, very, loud. I had in ear plugs and a pillow over my head and could not fall alseep for several hours. Flights seemed to fall off around 12:30 pm. I have stayed at two other hotels at the Charlotte airport that are closer to the actual airport and there were not noticeably loud at all. Although I liked the convenience of the hotel, I don't think I will stay again.

Ok

We had great service from the staff was a great location to stay would stay again when coming through

Clean rooms. Staff was very considerate and friendly.

Convenient

Checking in at night no one was at the front desk. Would be nice if there was a sign up saying they will be back shortly, assisting another guest. Or have 2 people work front desk. Once the person came back theybsud apologize for the wait and were very friendly & helpful.

Great for solo traveler. Clean, safe, super-friendly staff.

The room is clean and the staff is very friendly

All good

Great hotel for a stop. Extremely helpful as an EV driver to have working charging. Was a primary reason we stopped

The room was very outdated and the furniture was dirty.

The room was clean and spacious. The front desk staff was amazing. Breakfast had plenty of options.

Very good

Hotel was clean, spacious and convenient.

The airport shuttle was a 35 minute wait and the driver was rude and the van was dirty. The receptionist was pleasant. The public areas needed cleaning. The room didn’t have blackout curtains and a light from the parking lot shown directly into my room. The facility was old and tired with some attempt to freshen it that failed with lack of maintenance. I followed Expedias lead on the hotel and I’m disappointed you led me in this direction. The price I paid for the room through you was much higher than what was charged through the hotel. Never again….

Food

The staff was great but the property was very dark lighted and just didn’t feel like a safe part of town.

The service and staff were excellent

Excellent place to stay! Shuttle driver shift ended at midnight stayed later so we could get our bags. Rooms were very comfortable and all staff helpful and friendly.

I was overall impressed with everything about the hotel, the hospitality the cleanliness the atmosphere everything. The hotel is set in n a quiet little area where you can relax and forget all your stress. The rooms and hallways were so quiet and that’s what I aimed for. Would visit again.

Wonderful.

Quick, friendly airport shuttle.

Approached in the parking lot by someone wanting money.

Front desk was nice. Limited options for food nearby. Room was fairly clean, could use updating

Good, clean establishment and great customer service at the front desk

Staff is friendly. Airport shuttle was nice and convenient!

Overall, the hotel is not as clean as I would have hoped, it's definitely a bit run down.

This is a great hotel if you need something very close to Charlotte Douglas. It is only about a four minute drive from the long-term parking lot but because of its location situated tucked in behind the main highway, it’s very quiet. The facility itself is a little outdated, but everything was very clean and the beds were very comfortable. The free breakfast was also very good.

Very good. A last minute short stay due to missed connection. Staff was very helpful. Airport shuttle reliable. Definitely recommend!

Good rates Friendly staff.Free breakfast was good.

I stayed here the night before an early flight out of Charlotte. The front desk staff member was so friendly and welcoming and the bed was very comfortable. There were a couple of dinner choices around the hotel but it involved walking down a 2 lane city road with no sidewalks and lots of trash. The breakfast was the usual buffet fare and my ride to the airport was great. Overall, it served its purpose for me and the staff members I encountered were nice. Nothing fancy.

Todo bien

The staff at the local hotel I’m sure had nothing to do with this, but I’m guessing it was a corporate decision to text and ask when I was leaving. I’m guessing that you want the information for staffing purposes. I paid for the right to stay till 11 AM and you should expect that that would be the time I would leave. I’ll leave when I want to and I don’t want to commit to a time that I’m leaving and I don’t want to feel like I’m being rushed out so that you can save on staffing costs.

My daughter and I always stay at this Hotel when we travel each September. They are very welcoming and they have a shuttle to and from the airport. Our rooms are clean and comfortable and the morning breakfast offerings are wonderful.

It was a ok place to stay for a short trip

Very comfortable. Eggs and sausage for breakfast is good for us.

Found windows in room unlocked I always check single woman traveling. But I locked it

We booked as a non refundable rate to stay prior to our flight but unfortunately had to cancel our entire trip due to an injury. We went thru Expedia who advocated for a refund for us due to cancellation of our entire trip ....the hotel manager would not make any exceptions.

Honestly, this place was a big disappointment. The hotel feels completely rundown — tired rooms, dated furniture, and an overall vibe that just makes you want to leave. There are no good restaurants or even halfway decent food options anywhere close, which made it even worse. I actually wanted to move hotels after the first night, but since I’d already paid, I was stuck. The only thing going for it is that it’s close to the airport — and that’s the only reason I can see anyone staying here. Definitely not worth the money.

All was fine! Online check in was nice! Key was ready when we arrived! Room was very clean! Staff were courteous!

Front Desk staff is AMAZING

Area around motel sketchy

The night manager was very helpful and arranged for us to have a first floor room near the entrance to accommodate a off site leg injury sustained earlier the day of our booking.

Hotel was clean but way overdue for a remodel. Everything was old and in poor condition,

Super nice and friendly staff - comfy bed - very clean - nice breakfast - great shuttle driver - bathroom esp was older but still clean - would stay here again - tho I hope to not get stuck in Charlotte with a cancelled flight again!

Would be nice if they had updated tvs but other than that Everything and Everyone were perfect.

I booked this through Expedia. The hotel cancelled the booking so when I got off the plane our three rooms had been given away.

Overall, the room was good. My only complaint was the clogged drains in the bathroom sink & the shower. And provide softer towels for when you get out of the shower. Nothing worse than trying to dry off & the towels feel like sandpaper.

I believe her name is Tisha very nice and welcoming. My room and the hallway did have a stench smell but nothing majorly bad. The room was very clean and the water gets really really hot lol.

The room was fine but I left a bag with my jewelry in the room. I called 4 times but it had been confiscated by the maid who denied finding it. Room 506. I know it was there. Things from a deceased friend. I would have given a reward. I will never stay at a Wyndham Hotel again. Unforgivable.

Property had an Oder.

Great value, staff was fantastic

Fairly priced, very clean facility with friendly staff. We would definitely stay here again!

Great!

Not good, bed wasn't even level.

Friendly. Hospitality. Transportation/shuttle. Jonny the shuttle driver was amazing

Have stayed before and will stay again

airplane noise

Old smell

Great place to stay. Stagg were wonderful and nice. Latisha and Cassandra were wonderful with great personalties. . We stayed in a handicapped room for my husband and it couldnt have been nicer.

Latisha is very helpful and friendly

Every was perfect for what i needed