The Ritz-Carlton, Charlotte

Beautiful property, great location, helpful staff.

Staff were kind and courteous, they made our anniversary stay and dinner special!

Everything

Perfect all the way even had a birthday cake and a note for my daughters birthday.

Great Hotel

The breakfast was amazing! It’s was my wife’s birthday and they know how to accommodate when it comes to special occasions. Everything was perfect and relaxing!

Staff was excellent and went above and beyond

Excellent room design, size. Bathroom, shower/ bath is excellent. Great mini bar selection Great Valet and Bell boy service Room service quality is good. Club sandwich index: 8/10 Reception staff were borderline comatose. Purely decorative and in no way communicated the “welcome home” attitude one would expect from a property at this price point. Also, your internet is an embarrassment, especially after paying for the superior connectivity.

Excellent room design, size. Bathroom, shower/ bath is excellent. Great mini bar selection Great Valet and Bell boy service Room service quality is good. Club sandwich index: 8/10 Reception staff were borderline comatose. Purely decorative and in no way communicated the “welcome home” attitude one would expect from a property at this price point. Also, your internet is an embarrassment, especially after paying for the superior connectivity.

Great stay

All staff was amazing from front desk to room service and housekeeping.

the overall view and experience

the overall view and experience

Exceptional

Great service!

Great service!

Staff were very helpful and polite!

Exceptional

Exceptional

We had a wonderful time. Our room was absolutely beautiful.!

We had a wonderful time. Our room was absolutely beautiful.!

First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!

First-class in every respect although THE most expensive place I've ever stayed. Everyone there helpful and kind!!

It was very nice and clean. The staff was very friendly.

It was very nice and clean. The staff was very friendly.

Exceptional

Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks.

Our room wasn’t available at 4:00 PM But they made it right by buying us food & drinks.

Friendly and responsive staff. Management does work to make some shortcomings whole.

Friendly and responsive staff. Management does work to make some shortcomings whole.

Nice pool facilities; Clean; Great staff Overall looks dated; Several small details that are not up to a 5-star experience: light switches are super challenging to find; Lack of power outlets; door to bathroom doesn’t lock; hairdryer doesn’t work.

Nice pool facilities; Clean; Great staff Overall looks dated; Several small details that are not up to a 5-star experience: light switches are super challenging to find; Lack of power outlets; door to bathroom doesn’t lock; hairdryer doesn’t work.

They treated my lady like royalty and they treated me the same way. I have never felt more important for being just an average guy in my life. This was a celebration of my girlfriend‘s divorce after three years, and yes, we definitely bougie it up! The staff made the room all romantic for me while we were out to dinner and surprised her as she walked through the door. Pretty much you ask them to do anything and will bend over backwards to make sure that they get it done.

They treated my lady like royalty and they treated me the same way. I have never felt more important for being just an average guy in my life. This was a celebration of my girlfriend‘s divorce after three years, and yes, we definitely bougie it up! The staff made the room all romantic for me while we were out to dinner and surprised her as she walked through the door. Pretty much you ask them to do anything and will bend over backwards to make sure that they get it done.

Excellent location. Friendly staff.

Excellent location. Friendly staff.

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

Property located in Downtown…Beautiful room. However, there is always room for a better service including the welcome amenities

Excellent accommodations , everyone is so nice and friendly and professional. One of the best stays I’ve ever had ! Everything was great . No complaints.

Excellent accommodations , everyone is so nice and friendly and professional. One of the best stays I’ve ever had ! Everything was great . No complaints.

Exceptional

Perfect

Perfect

It’s great

It’s great

In room dining was cold by the time food arrived

In room dining was cold by the time food arrived

Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.

Terribly noisy. Couldn’t get a good nights rest due to the loud noise. Our room faced the street, but even on the highest floor, the noise was still unbearable. For over $600 a night, this I was definitely not worth it. The staff is very kind and the Punch Bowl is a great lounge bar.

Exceptional

Great stay! From the dining options to the amazing staff. The attention to detail was top notch.

Great stay! From the dining options to the amazing staff. The attention to detail was top notch.

Exceptional

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The staff was exceptional

Location

Location

Our airline stranded us late in the evening, so we didn't have a chance to enjoy the hotel amenities, but our room was very comfortable and we got a good rest to face the ordeal at the airport in the morning. Nothing we could point a finger at.

Our airline stranded us late in the evening, so we didn't have a chance to enjoy the hotel amenities, but our room was very comfortable and we got a good rest to face the ordeal at the airport in the morning. Nothing we could point a finger at.

Valet service was nice Wifi was horrible, signal kept cutting off. Ants invaded our champagne bottle before we could finish, which was $100. Fire alarm was pulled at 11pm causing an evacuation bc a drunk pulled the alarm. Horrible honeymoon stay.

Excellent

Excellent

I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!

I stayed here with my fiance for our engament celebration and I have no words to describe how amazing everyone at the Ritz was, their kindness, efficiency, excellent service is the best one we've ever had. The went above and beyond in every single detail and I cant be more thankful. There was no waiting time for the Valet and everything was timely. Thank you!!! You helpe us made this event unforgettable!

The front desk staff upon check in and check out were very friendly and helpful. The room was clean and well appointed. The bed and pillows were comfortable. We were on the 8th floor, street side. The noise from cars revving through the streets until 2:00AM made it difficult to fall asleep. We ordered room service when we got back to the hotel from the concert. We asked for an estimated time before placing the order and were told 30-35 minutes. It arrived an hour and 45 minutes later. I would stay here again but I would request an interior room and would avoid room service.

Wonderful! The MOST COMFY BEDS EVER!!! Paid for 5 hours of blissful sleep right before my 7am flight. WORTH IT!

Wonderful! The MOST COMFY BEDS EVER!!! Paid for 5 hours of blissful sleep right before my 7am flight. WORTH IT!

Absolutely perfect.

Absolutely perfect.

Staff was very hospitable and several amenities available for guest.

Staff was very hospitable and several amenities available for guest.

Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room

Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room

Very warm and attentive staff.

Very warm and attentive staff.

Early morning loud leaf blowing!

The staff in the available facilities. The bed was squeaky, the iron was cheap, leaked and ruined my wife's shirt, The shower temperature could not be regulated and would fluctuate drastically without even being touched. I had to stand in the shower with my wife and manually operate the handle to prevent her from being scalded. I then had to take a cold shower. I expected far better accommodations for a room costing seven hundred dollars for a one night stay.

Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10

Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10

I didn’t For the price and the staff available there should never be thugs standing 2 feet from the door offering drugs to people. After 9pm on the weekends staff should not be letting anyone near that door that doesn’t have access to building ! Very disappointing trip. For the price and the staff available there should never be thugs standing 2 feet from the door offering drugs to people. After 9pm on the weekends staff should not be letting anyone near that door that doesn’t have access to building ! Very disappointing trip.

This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better

This was my first time staying at the Ritz and will be my last. I was really disappointed in this stay. I stayed for 2 nights for work and wanted to treat myself to a luxury experience. Firstly, I was placed in a room I didn’t book. The room was fine but it was really dated. The remotes to the TVs are not responsive. The phone didn’t work. There was some sound coming from the vent and I didn’t get any sleep. One of my room service orders was completely wrong. I just expected better. The Ivys down the street is so much better

no ammenities, pool closed no gym

no ammenities, pool closed no gym

The staff was amazing. The room was absolutely perfect. The room service was excellent and the food. Thanks to everyone at this amazing hotel! N/a

Property was clean and staff were awesome!!!

Property was clean and staff were awesome!!!

water troubles; had to take cold showers

Beautiful facilities. Everything you would expect from a Ritz Carlton.

My wife and I would like to thanks the manager Ms. Kiana and the front door helper Mr. Desi. They were awesome and represented the hotel very well.

The location was great Everything was perfect

The room was phenomenal, the service was awesome, the breakfast was good, and the location was okay. I didn’t care to look at the Epicenter every time I looked out the window.

Would have expected better quality robes for The Ritz. Carpeting in room was outdated and suspect of cleanliness.

Most amazing stay I have ever had at a hotel. Top notch rooms and service

Most amazing stay I have ever had at a hotel. Top notch rooms and service

Amazing stay! 10/10 highly recommend Charlotte Ritz Carlton!

Amazing stay! 10/10 highly recommend Charlotte Ritz Carlton!

Exceptional

The hotel asked what time I would be arriving and I told them 2PM. I arrived at 2 and they said they would let me know and they guaranteed 4PM check in. I saw people come straight in and get their room. I asked again at 4:30 and they said they would let me know when it was ready. I had to fuss, after they told me it was first come, first serve and I told them I saw people come in and get their room. I finally got another room. I got a text at 7:48 saying my room original room was ready. My concert started at 4. Horrible experience!!

The hotel asked what time I would be arriving and I told them 2PM. I arrived at 2 and they said they would let me know and they guaranteed 4PM check in. I saw people come straight in and get their room. I asked again at 4:30 and they said they would let me know when it was ready. I had to fuss, after they told me it was first come, first serve and I told them I saw people come in and get their room. I finally got another room. I got a text at 7:48 saying my room original room was ready. My concert started at 4. Horrible experience!!

The staff behind the desk was unsure how long it took to get to the airport, the room had very stained carpet, and the whole place needs an update. Disappointing for an expensive name brand.

The staff behind the desk was unsure how long it took to get to the airport, the room had very stained carpet, and the whole place needs an update. Disappointing for an expensive name brand.

The bed was extremely comfortable.

The bed was extremely comfortable.

Cons: Overpriced for what ths hotel offers.

Cons: Overpriced for what ths hotel offers.

Only real issue was the fact that we got little sleep due to noise from the street. Cars racing, people yelling, sirens, gunshots. Such a shame as our room was beautifull and the facilities and staff were top notch.

Only real issue was the fact that we got little sleep due to noise from the street. Cars racing, people yelling, sirens, gunshots. Such a shame as our room was beautifull and the facilities and staff were top notch.

The fitness center and pool were incredible! They are on the top floor overlooking the city. Very clean and not crowded at all. The hotel itself was also amazing, and the staff members with whom I interacted were friendly and helpful. I would definitely stay here again!

The fitness center and pool were incredible! They are on the top floor overlooking the city. Very clean and not crowded at all. The hotel itself was also amazing, and the staff members with whom I interacted were friendly and helpful. I would definitely stay here again!

It was OK. The restaurant was great.

It was OK. The restaurant was great.

Love the place everything was nice

Love the place everything was nice

Amazing stay

Amazing stay

I went into the men’s restroom in the lobby define for men’s toilets full of human waste and no one seem to have told the hotel that you can’t flush the toilet‘s in the lobby If you do stay there you turn off the bedroom lights by reaching down behind the nightstand and finding a plug on the cord by the ground and turning the light off that way very inconvenient and not very practical The staff were very pleasant but I don’t think the management of this Ritz Carlton is up to the brand name

I went into the men’s restroom in the lobby define for men’s toilets full of human waste and no one seem to have told the hotel that you can’t flush the toilet‘s in the lobby If you do stay there you turn off the bedroom lights by reaching down behind the nightstand and finding a plug on the cord by the ground and turning the light off that way very inconvenient and not very practical The staff were very pleasant but I don’t think the management of this Ritz Carlton is up to the brand name

Great location, great staffs, very clean , will definitely stay again next time!

Great location, great staffs, very clean , will definitely stay again next time!

Excellent staff and very clean. Definitely 5 star!

Excellent staff and very clean. Definitely 5 star!

I had a wonderful stay for my birthday. The staff and service was impeccable. My only complaint is about the bed linen and robe. The bedding and the in-room robe were very worn and old. Also, they did not have a fresh smell. The king bed had a mattress topper that was too small and lumpy. I also feel that certain fees are hidden. For example, I had breakfast for two included in my stay for two nights, but no one explained that there was a credit limit of $60 per day. I was not aware of this and it costed me an extra $70 in charges that was sprung on me at check out. I would like to be compensated for that.

I had a wonderful stay for my birthday. The staff and service was impeccable. My only complaint is about the bed linen and robe. The bedding and the in-room robe were very worn and old. Also, they did not have a fresh smell. The king bed had a mattress topper that was too small and lumpy. I also feel that certain fees are hidden. For example, I had breakfast for two included in my stay for two nights, but no one explained that there was a credit limit of $60 per day. I was not aware of this and it costed me an extra $70 in charges that was sprung on me at check out. I would like to be compensated for that.

There was no exaggeration of the excellent service..

There was no exaggeration of the excellent service..

Everything was wonderful but our car was door dinged while in valet. We didn't notice until we arrived home. Ive called for a repair this week. Everything else was exceptional!

Everything was wonderful but our car was door dinged while in valet. We didn't notice until we arrived home. Ive called for a repair this week. Everything else was exceptional!

It was extremely noisy. I was on the 5th floor and the windows were not soundproofed to the outside. Also there were zero dining options on Sunday night. Not even room service. Not Ritz Carlton standards.

It was extremely noisy. I was on the 5th floor and the windows were not soundproofed to the outside. Also there were zero dining options on Sunday night. Not even room service. Not Ritz Carlton standards.

Amazing property great

Amazing property great

Staff was amazing! Hotel is gorgeous! Please invest in better toilet paper!

Staff was amazing! Hotel is gorgeous! Please invest in better toilet paper!

Great staff, beautiful room but very noisy outside which can be heard inside all hours of the night

Great staff, beautiful room but very noisy outside which can be heard inside all hours of the night

The service as always was top notch.

The service as always was top notch.

This hotel is running on bare bones due to circumstances, but is still a nice place to stay.

This hotel is running on bare bones due to circumstances, but is still a nice place to stay.

Customary services that sets Ritz apart on hold secondary to Covid-19 but hotel still charged premium price. No food service, no concierge, no meaningful help available.

Customary services that sets Ritz apart on hold secondary to Covid-19 but hotel still charged premium price. No food service, no concierge, no meaningful help available.

The rooms was very nice including the lobby areas even though it was closed i enjoyed celebrating my birthday at the Ritz carlton

The rooms was very nice including the lobby areas even though it was closed i enjoyed celebrating my birthday at the Ritz carlton

About $1,000 charged twice.

About $1,000 charged twice.

Room and staff were absolutely great, everyone was so nice. They made our anniversary stay extra special.

Room and staff were absolutely great, everyone was so nice. They made our anniversary stay extra special.

The staff and the service were Amazing. They went above and beyond to accommodate us and make our stay memorable. Every request was met attention to detail. It was as if the staff could predict what we would need next and it was provided. I mentioned in a brief conversation that one of my children suffer from a nut allergy. I did not request the accommodation but noticed all snacks and food in his area had been pre screened to make sure he did not have an accidental exposure. I will definitely return.

The staff and the service were Amazing. They went above and beyond to accommodate us and make our stay memorable. Every request was met attention to detail. It was as if the staff could predict what we would need next and it was provided. I mentioned in a brief conversation that one of my children suffer from a nut allergy. I did not request the accommodation but noticed all snacks and food in his area had been pre screened to make sure he did not have an accidental exposure. I will definitely return.

I stayed at the Ritz-Carlton with my bridesmaids and we were absolutely STUNNED by the care and attention everyone showed us. The room was fabulous, and the pastry chef, Hannah, organized the most thoughtful setup of treats and gifts for my party. We were so impressed by the good vibes and amazing hospitality. The indoor pool overlooking Uptown Charlotte was the icing on the cake! Can’t wait to stay here again!!

I stayed at the Ritz-Carlton with my bridesmaids and we were absolutely STUNNED by the care and attention everyone showed us. The room was fabulous, and the pastry chef, Hannah, organized the most thoughtful setup of treats and gifts for my party. We were so impressed by the good vibes and amazing hospitality. The indoor pool overlooking Uptown Charlotte was the icing on the cake! Can’t wait to stay here again!!

We were celebrating my mother’s birthday and the staff went above and beyond to help celebrate her special day!

We were celebrating my mother’s birthday and the staff went above and beyond to help celebrate her special day!

From the moment I drove in (Valet's), I was in the utmost shock. The respect, dignity, politeness, helpfulness...the whole nine yards that the staff greeted me was AMAZING!!! Made this ol' country girl in blue jeans and a t-shirt feel like a princess. They made my wife cry twice that night. The welcoming cake, chocolates and wine to the after dinner rose petals on the bed. Thank you ALL!!!!

From the moment I drove in (Valet's), I was in the utmost shock. The respect, dignity, politeness, helpfulness...the whole nine yards that the staff greeted me was AMAZING!!! Made this ol' country girl in blue jeans and a t-shirt feel like a princess. They made my wife cry twice that night. The welcoming cake, chocolates and wine to the after dinner rose petals on the bed. Thank you ALL!!!!

The property is well situated in the downtown. It has very secure parking with valet only to an indoor facility

The property is well situated in the downtown. It has very secure parking with valet only to an indoor facility

Service was amazing. Great food. Small hotel. Corporate decor - wasn’t wowed by the decor or lighting in my room.

Service was amazing. Great food. Small hotel. Corporate decor - wasn’t wowed by the decor or lighting in my room.

Excellent location. Everything walking distance .restaurants. Charlotte tours

Excellent location. Everything walking distance .restaurants. Charlotte tours

This property is very nice and in a great location. Our room was spacious and the staff was very friendly. Would definitely stay here again when coming back to Charlotte.

This property is very nice and in a great location. Our room was spacious and the staff was very friendly. Would definitely stay here again when coming back to Charlotte.

Door man was rude. I wasn’t sure if they have

Door man was rude. I wasn’t sure if they have

This was a beautiful hotel. I enjoyed the dark, moody aesthetic. We were not impressed with the service compared to another Ritz Carlton we had stayed at. The doormen did not acknowledge us or attempt to open doors, and the front desk staff was rude and acted as if we were going to skip out when our credit card was declined. Our card had been hacked a few days prior, so we gave them a new card at check in, but they never switched it over. When the old card was declined, they were very rude about it. We still enjoyed our stay, and the hotel itself is a beautiful, clean place in a great location... It just wasn't what we expected from this brand service-wise.

This was a beautiful hotel. I enjoyed the dark, moody aesthetic. We were not impressed with the service compared to another Ritz Carlton we had stayed at. The doormen did not acknowledge us or attempt to open doors, and the front desk staff was rude and acted as if we were going to skip out when our credit card was declined. Our card had been hacked a few days prior, so we gave them a new card at check in, but they never switched it over. When the old card was declined, they were very rude about it. We still enjoyed our stay, and the hotel itself is a beautiful, clean place in a great location... It just wasn't what we expected from this brand service-wise.

Let me preface this by saying that I've stayed in a few 5 Star hotels, so I have a pretty good idea of what to expect. This was my first stay at a Ritz-Carlton however, and it will be my last. The staff were courteous, but not enthusiastic. The "deluxe" room was dark, cramped and looked nothing like the pictures shown here. There was no soundproofing whatsoever. Not only could I hear the concert in the nearby stadium as if I was there, I heard every door that opened and closed along the hall. Room service was prompt, the servers were friendly and the food was fantastic. That was the highlight of my stay. When I called down for my car in the morning, they couldn't find it. Yes, they actually lost my car. It had not been parked in the proper space by the valet the night before, apparently. And when they finally found it and brought it around, not a single word of apology was uttered, by anyone. Last but not least, when I finally got home, I realized that I had left my laptop behind. (That's an understandable oversight when you're worried about your lost car.) The hotel generously offered to ship it to me, at my expense. Overall, the food was excellent. Everything else was a disaster. Save yourself hundreds of dollars and just eat at the restaurant.

Let me preface this by saying that I've stayed in a few 5 Star hotels, so I have a pretty good idea of what to expect. This was my first stay at a Ritz-Carlton however, and it will be my last. The staff were courteous, but not enthusiastic. The "deluxe" room was dark, cramped and looked nothing like the pictures shown here. There was no soundproofing whatsoever. Not only could I hear the concert in the nearby stadium as if I was there, I heard every door that opened and closed along the hall. Room service was prompt, the servers were friendly and the food was fantastic. That was the highlight of my stay. When I called down for my car in the morning, they couldn't find it. Yes, they actually lost my car. It had not been parked in the proper space by the valet the night before, apparently. And when they finally found it and brought it around, not a single word of apology was uttered, by anyone. Last but not least, when I finally got home, I realized that I had left my laptop behind. (That's an understandable oversight when you're worried about your lost car.) The hotel generously offered to ship it to me, at my expense. Overall, the food was excellent. Everything else was a disaster. Save yourself hundreds of dollars and just eat at the restaurant.

The staff at the hotel are amazing and bend over backward to ensure the guests are having a wonderful experience!

The staff at the hotel are amazing and bend over backward to ensure the guests are having a wonderful experience!

Great option, excellent service and fantastic restaurant.

Great option, excellent service and fantastic restaurant.

Excellent property and consistent with what you would expect from a Ritz-Carlton.

Excellent property and consistent with what you would expect from a Ritz-Carlton.

The best place to stay!

The best place to stay!

Although, there is nothing negative to say about this hotel or my stay, it didn't meet my crazy expectations. I have stayed at Omni's and Four Seasons that had more of a wow factor. Now possibly there are other Ritz-Carlton's that are nice than this one but for this specific location, it was very nice but nothing to brag about. I always love a nice robe and slippers in my room (this one had robes but no slippers) and good coffee. This had a nice Nespresso machine and a fabulous (for fee) mini-bar.

Although, there is nothing negative to say about this hotel or my stay, it didn't meet my crazy expectations. I have stayed at Omni's and Four Seasons that had more of a wow factor. Now possibly there are other Ritz-Carlton's that are nice than this one but for this specific location, it was very nice but nothing to brag about. I always love a nice robe and slippers in my room (this one had robes but no slippers) and good coffee. This had a nice Nespresso machine and a fabulous (for fee) mini-bar.

Had a slumber party for my daughters 11th birthday here and it was an amazing and memorable experience for both her and her friends. Tiffany, our guest relations concierge, was super helpful in setting things up beforehand and making sure that we were comfortable. Dealing with and pleasing all of these girls was not an easy task but the Ritz made it seamless!! Thanks to everyone who made this special for my girl! We will be doing this again for my younger daughter when she turns 11!! Thanks again!!

Had a slumber party for my daughters 11th birthday here and it was an amazing and memorable experience for both her and her friends. Tiffany, our guest relations concierge, was super helpful in setting things up beforehand and making sure that we were comfortable. Dealing with and pleasing all of these girls was not an easy task but the Ritz made it seamless!! Thanks to everyone who made this special for my girl! We will be doing this again for my younger daughter when she turns 11!! Thanks again!!

Staff made us feel like we were the only ones there. Very special. Wonderfully located by the spectrum.

Staff made us feel like we were the only ones there. Very special. Wonderfully located by the spectrum.

Felt very attended to through our entire experience.

Felt very attended to through our entire experience.

Champagne and tea when i checked in and out.water in room.convience to other restaurants and city life

Champagne and tea when i checked in and out.water in room.convience to other restaurants and city life

We arrived late at night on a Friday night. The hotel was booming with music and people. From the moment the ladies saw us, they took care of us. Miss Veda Payton went out of her way to make us feel at home. She went beyond duty to help us. So thank you and all the staff at the Ritz for your kind help and service.

We arrived late at night on a Friday night. The hotel was booming with music and people. From the moment the ladies saw us, they took care of us. Miss Veda Payton went out of her way to make us feel at home. She went beyond duty to help us. So thank you and all the staff at the Ritz for your kind help and service.

Always very pleasant and friendly from , valet, front desk, turn down staff and room service , perfect! Always dependable and safe, I am a widow traveling alone, very comfortable there.

Always very pleasant and friendly from , valet, front desk, turn down staff and room service , perfect! Always dependable and safe, I am a widow traveling alone, very comfortable there.

The service was awesome! Staff was amazing! The place is beautiful

The service was awesome! Staff was amazing! The place is beautiful

They gave us a bottle of champagne for our anniversary! Anything beyond the room itself was extra i.e. parking and the breakfast the following morning was an additional cost. The staff was excellent!

They gave us a bottle of champagne for our anniversary! Anything beyond the room itself was extra i.e. parking and the breakfast the following morning was an additional cost. The staff was excellent!

We were celebrating our anniversary and attending the P!nk concert. Had a great welcome to the hotel...the chocolate cake and prosecco were amazing! All staff were friendly and accommodating. No complaints of any kind. Thank you!!

We were celebrating our anniversary and attending the P!nk concert. Had a great welcome to the hotel...the chocolate cake and prosecco were amazing! All staff were friendly and accommodating. No complaints of any kind. Thank you!!

Stayed here for a recent stay-cation, and keep coming back. Loved the spa, the vibe at the lobby bar with live music, great on-site restaurant (STK), indoor pool, and The Punch Room on the 15th floor is a spectacular place for a cocktail. Best of all is the service. I was able to check in early, and was surprised by a bottle of champagne, chocolate covered strawberries, and kind note congratulating me on celebrating a work success. Also, it's beautiful at Christmas!

Stayed here for a recent stay-cation, and keep coming back. Loved the spa, the vibe at the lobby bar with live music, great on-site restaurant (STK), indoor pool, and The Punch Room on the 15th floor is a spectacular place for a cocktail. Best of all is the service. I was able to check in early, and was surprised by a bottle of champagne, chocolate covered strawberries, and kind note congratulating me on celebrating a work success. Also, it's beautiful at Christmas!

The best staff I've ever been fortunate enough to encounter!

The best staff I've ever been fortunate enough to encounter!

Recently remodeled so everything was top grade. Very service oriented! Actually ate in their restaurants several times & food was outstanding! Location was very convenient! Plan on going back some time. Lots of nice extra touches such as wine , snacks & cookies brought to your room.

Recently remodeled so everything was top grade. Very service oriented! Actually ate in their restaurants several times & food was outstanding! Location was very convenient! Plan on going back some time. Lots of nice extra touches such as wine , snacks & cookies brought to your room.

Nice hotel and location. the staff were excellent. Keep up the good work!

Nice hotel and location. the staff were excellent. Keep up the good work!

Our experience was excellent, very quiet and clean. With only one night we didn’t get to experience the hotel facilities as we normally would (spa, pool, dining, etc). But overall we had a wonderful time in a beautiful room and a terrific location in downtown Charlotte

Our experience was excellent, very quiet and clean. With only one night we didn’t get to experience the hotel facilities as we normally would (spa, pool, dining, etc). But overall we had a wonderful time in a beautiful room and a terrific location in downtown Charlotte

Everything about this Ritz is TOPS! From valet staff,to front desk to housekeeping, to room service attendants!! When in Charlotte, only the Ritz Carlton!

Everything about this Ritz is TOPS! From valet staff,to front desk to housekeeping, to room service attendants!! When in Charlotte, only the Ritz Carlton!

Wonderful, an absolute pleasure. Save your money and go here for special occassion..

Wonderful, an absolute pleasure. Save your money and go here for special occassion..

Charge for Wi-Fi when you’re already paying $500+ for the room?

Charge for Wi-Fi when you’re already paying $500+ for the room?

Excellent facility and staff!

Excellent facility and staff!

Loud, located next to Epicentre

Loud, located next to Epicentre

I really enjoyed my stay at this hotel the only thing I would suggest would be modernizing the furniture. Every piece of furniture in my room looked extremely old.

I really enjoyed my stay at this hotel the only thing I would suggest would be modernizing the furniture. Every piece of furniture in my room looked extremely old.

The hotel is fantastic & the stay ended up being delightful, though I had my doubts at the onset. Our room was not ready at check-in, or even for quite sometime after the usual check-in time. The main problem was that we had dinner reservations for 6 PM so our time for waiting was limited. Though the staff did offer us the use of a room to change clothes, we sis not want to go through process of getting luggage from bell staff only to send it back until our room was ready, The manager did comp our drinks in the lounge while we waited, which was nice. Finally, they said our room was ready; however, when we got to our suite there was a king bed & a pull out couch which was not the two bed suite for four adults that we had reserved, We did not want the discomfort of a pull out couch, especially since we had reserved a suite w/ two beds. In order to resolve the issue as I guess our original room was still occupied, the manager comped us an additional regular room for use in addition to our suite. So it all worked out & the remainder of our stay was what one would expect from this 5-star hotel

I loved the Bar Coca! They have great chocolates and gelato. We made good use of the gym and the pool for late night swimming. The valet service was quick and speedy.

room isn't really clean (jelly beans and dirt on the carpet and sofa), but otherwise nice.

other stays were much better only had my room cleaned 1 day out of 4

A 5 stars hotel ?? Not even 3! Small rooms, just one restaurant with very limited choices, closed a 10PM sharp. No exceptions, even if you traveled 19 hours by car escaping from the hurricane Irma! No breakfast buffet. No brunch on Sunday. The reception is so dark that you need a flash light to go around if you do not wish to fall between low dark tables.

Courteous staff, beautiful hotel, great amenities; Highly recommended

Room service team was great, but spa and front desk lacking.

The staff was wonderful - warm, friendly and quite helpful. The facility is up to the Ritz standard. It is centrally located in the downtown area - close to restaurants and businesses. We easily stay here again.

This is my second time coming here, and I have nothing but the best experience here. They actually put my wife and I in the same room we had four years ago, and still loved it.

We always stay downtown prior to the last Panthers game of the year and we make a point to always stay at the Ritz. Despite a hiccup last year with the valet and a scratch on my car, we elected to stay again this year. I'm happy to stay our visit was wonderful and my car emerged scratch / dent free! From the champagne welcome to the gingerbread cookie send off, we had a wonderful stay!