Studio 6 Suites Charlotte, NC - Tyvola Rd/Executive Park

I wouldnt recommend this place to anyone,

Just a smh

Disgusting place inside and outside. We arrived at 2am and no one was there to check us in just a note on the cage pulled down over the front desk. At 7 people waiting in the parking lot. Lobby smells like garbage and cigarettes. Super sketchy hotel nothing like advertising. No one ever came back so we had to find a different hotel. I want a full refund.

Booked the room and at check-in they stated there were no rooms available.

lousy

They never put amenities 100 dollars back on my credit card

Convenience The hidden fees. The cleanliness and I was robbed. Someone took everything out my room. I have pictures. The person also used my body soap and tore up my light fixtures.

Convenience The hidden fees. The cleanliness and I was robbed. Someone took everything out my room. I have pictures. The person also used my body soap and tore up my light fixtures.

The toilet stopped working. The staff went on strike for a few days. We got locked out because of the strike. The fridge didn't work very well ( ice cream never firmed up). The laundry room kept heating up our room past the capacity of the windows unit air conditioner. The microwave was a over the oven vent hood style that sat on the only counter space in the kitchen and it had the wrong plate thing inside so it didn't turn.the water temperature varied wildly in the shower, like in a 5 minute shower it got too hot and too cold without the dual being adjusted. There was only one small trash can with no bags. The was not sinksifter/stopper in the kitchen for washing dishes. We had to buy our own towels for the bathroom. In the end we left as soon as we could find an open room somewhere else.

The toilet stopped working. The staff went on strike for a few days. We got locked out because of the strike. The fridge didn't work very well ( ice cream never firmed up). The laundry room kept heating up our room past the capacity of the windows unit air conditioner. The microwave was a over the oven vent hood style that sat on the only counter space in the kitchen and it had the wrong plate thing inside so it didn't turn.the water temperature varied wildly in the shower, like in a 5 minute shower it got too hot and too cold without the dual being adjusted. There was only one small trash can with no bags. The was not sinksifter/stopper in the kitchen for washing dishes. We had to buy our own towels for the bathroom. In the end we left as soon as we could find an open room somewhere else.

Everything was a hot mess

Nothing Everything was a hot mess

Bad

Nothing Did not stay. Said the rooms didn't have any televisions and they did not do my the cancelation so been going back and forth with the property manager and booking Com for my refund of $297.07. This is ridiculous!!!

Did not stay. Said the rooms didn't have any televisions and they did not do my the cancelation so been going back and forth with the property manager and booking Com for my refund of $297.07. This is ridiculous!!!

This motel was a dive. I didn't stay here because the manager or any employees for that matter were nowhere to be found. I waited an hour and finally the manager just happened to show up and said they didn't have any vacancies. I explained my hotels.com booking and she said it didn't matter. Now I can't get ahold of hotels.com to get refunded for this fiasco. I'll never use hotels.com again or stay at motel 6 again. Theyre both terrible.

Hotels.com is also lying about including all fees and taxes and needs to update their website and app to account for the actual fees and taxes required to stay at the hotels you book through their app

ABSOLUTELY NOTHING THE WHOLE THING WAS JUST TERRIBLE AND I WILL NEVER RETURN AND WOULD NEVER RECOMMEND Nothing

I stayed night only because I got in late and didn't want to search for another hotel at 1030pm at night. The room I was given was dirty, it smelled horrible, the carpet had stains throughout, the range hood was covered in rust, the lamps were covered in rust, there was a burner missing from the stove, there was a sticky substance on the fridge. The 'desk' that separates the kitchenette from the bed is broken and about to fall down. The door jamb was broken There was dried up dog urine in the stairwell. The whole place smelled bad, especially weed.

Wasn’t provided any accommodation, after reservation was made Wasn’t provided a room

I had a paid reservation to this property. When I arrived at 3:30 pm No one was at the front desk. I waited 30 minutes and made several phone call to customer service, The front desk clerk rudely told me they had no rooms and to go elsewhere. I couldn't believe it.

Got confirmation from Expedia but property said rooms are not available

I paid for a room I was UNABLE TO STAY IN DUE TO NO EMPLOYEES AT THE DESK Took my money

Pleasant

I never got my deposit back

Everything was a mess and people were locked out they rooms and I couldn’t even check in and people had to climb into their windows on the second floor just to get there belongings out the room. I’m highly disappointed and will never book a room from here ever again. Andddddd side not the staff was very mean he was disrespectful and was not helpful at all and had to climb over the desk top just to get to the other sideeee like I said highly disappointed

Bad

ABSOLUTELY NOTHING THE WHOLE THING WAS JUST TERRIBLE AND I WILL NEVER RETURN AND WOULD NEVER RECOMMEND Nothing

Very poor

Exceptional

Bad

If they had our room together and not had lied on the app that they have rooms it would be lovely:) When I arrived with my booked room;the hotel didn’t have anymore rooms left available.

Unclean, roaches, no towels, dirty carpet, the worst front desk staff

Wasn’t provided any accommodation, after reservation was made Wasn’t provided a room

Nothing Dirty, crackheads outside and stunk

Dirty condoms on the floor it's not even a motel we didn't even stay then they had there money and said it was over booked

I paid for a room I was UNABLE TO STAY IN DUE TO NO EMPLOYEES AT THE DESK Took my money

Yes

Great kitchen everything works and ac was great very quite not loud and clean.

1. The bed frame had to be fixed before my wife could sleep on it. 2. The check-in person (also the maid) had to clean the room before we could even occupy the room. 3. The kitchen and stove were GROSS. 4. No fire or smoke alarm in the room; only wires protruding from the wall. 5. The one window in the room was broken and filthy and the shade was broken. 6. The TV set was not working for our entire stay. 7. Many outlets in the room did not work. 8. The sleeper sofa was worn and VERY uncomfortable (husband had to sleep here due to unstable bed frame). 9. The bathroom towels and washcloths were very dirty -- looked like they were NEVER washed -- stains and black marks on them. 10. The propertand (inside) is littered with trash and VERY dirty. 11. The property (outside) is full of trash, dog poop not picked up, cigarette butts not picked up. 12. Hallways not clean; rugs need serious cleaning. 13. Bins for dog poop bags full and overflowing. These were never emptied during our 5-day stay. 14. Didn't receive clean towels, even when requested. The pictures on the website are deceiving -- DON'T believe them!! I could NEVER recommend this hotel to anyone.

my deposit back I never got my deposit back

No room available

Bad

If they had our room together and not had lied on the app that they have rooms it would be lovely:) When I arrived with my booked room;the hotel didn’t have anymore rooms left available.

The room I was put in was in the worst condition I could ever think possible of sanitation. I had no other way to communicate to someone that wasn’t even present at the front desk to get a refund or change room rooms so I sat in a chair all night and waited until morning I rested a little on the chair because the entire room was disgustingly dirty and even captured photos of larva living next to the bed!!! Like nothing at all it was a point where I have to make a decision sit there until morning until the staff member showed up or leave and lose my money, but I decided to stick around, even though it’s stench end of its unsanitary just!

A whole weekend NO TV and staff acted like they didn't have a care in the world half of the staff live there

The room I was put in was in the worst condition I could ever think possible of sanitation. I had no other way to communicate to someone that wasn’t even present at the front desk to get a refund or change room rooms so I sat in a chair all night and waited until morning I rested a little on the chair because the entire room was disgustingly dirty and even captured photos of larva living next to the bed!!! Like nothing at all it was a point where I have to make a decision sit there until morning until the staff member showed up or leave and lose my money, but I decided to stick around, even though it’s stench end of its unsanitary just!

Nothing Dirty, crackheads outside and stunk

roches, yellings, dog barking everything too pricey

First off the pictures used are out dated and don’t depict the actual premises. Secondly the accommodations were sub par with the room looking as if it hadn’t been cleaned not to mention there were roaches and dust on most of the furniture. Third, they make you beleive the facility is capable of being used to cook as an extended stay but not cutlery or flatware or pots are provided. 10/10 would not recommend this place to anyone. EVER! Only thing good about this place was the day/night time desk staff who checked me in. Super attentive and always available.

First off the pictures used are out dated and don’t depict the actual premises. Secondly the accommodations were sub par with the room looking as if it hadn’t been cleaned not to mention there were roaches and dust on most of the furniture. Third, they make you beleive the facility is capable of being used to cook as an extended stay but not cutlery or flatware or pots are provided. 10/10 would not recommend this place to anyone. EVER! Only thing good about this place was the day/night time desk staff who checked me in. Super attentive and always available.

beds are great

Couldn't watch TV Had to go to a friend house to wash Shots were fired outside

Nothing I didn’t receive my 100 dollar deposit back they said there system has been down for months and no one will receive there money back till they get it fixed they should mention that before people book I need my deposit back I didn’t wait to wait it I should have to wait to get it back that long

The lady that let me in at 11 PM was really nice. there was no toilet paper. there is a sticky film on the floor that my socks stuck to- I could see my footprints afterwards. there was old letters and garbage under the bed n night stand. the lady told me that that was the only clean room- she had given me a double room for the price of a single- for that reason, but the room was not clean. There was mould all over the roof and shower in the bathroom. the Room was just gross.

Room Nasty shower ran all night one face towel no soap

Room Nasty shower ran all night one face towel no soap

Overnight desk clerk

Overnight desk clerk

Y

Y

Nothing bc the room was mess up wasn't clean

“The room is dirty and smells bad. There is no iron or ironing board, and no staff on duty.”

“The room is dirty and smells bad. There is no iron or ironing board, and no staff on duty.”

I didn’t stay a night because when I get there around 6:00pm the room wasn’t ready I have to wait with my kids a while then they took to the room it was dirty chemicals all over the place smelling bad we couldn’t not stay a night in that situation so went to front desk I asked her to refund our money but she told me to call Booking dot come manager was not there I call booking dot com explain everything they tried to contact the manager but they left unsolved I didn’t get my money refunded I am still waiting my money refund. I am really disappointed it so long to resolve the issue. So I is a lot booking dot com to reserve my hotel me and all friends and family for good business in the future please resolve my issues.

Everything8

No staff was ever available to check us in

The staff was horrible. The room was bad. It was dirty. I would never stay there again, and I hope this gets to you that the place was filthy

No customer service

Rude employees. Front desk staffis terrible. Felt unsafe at the property. Elevators were broken for a week. Room was clean though.

Rude employees. Front desk staffis terrible. Felt unsafe at the property. Elevators were broken for a week. Room was clean though.

It was stores surrounding the area I didn’t have to walk far. Only thing I didn’t like was coming in the hotel drunk trying to use my key & it not work then I start crying all because I wanted to lay down lol

The air conditioner was not working and I could not get a whole of anyone so I had to booked a room at another place

The air conditioner was not working and I could not get a whole of anyone so I had to booked a room at another place

Room was clean staff was nice

Room was clean staff was nice

Ill admit I was worried seeing some of the othe reviews but my room was very clean. I did not see one bug, hair, or stain...in MY room. It was a nice stay for what it costs. And the staff was very helpful and friendly. There was a few stains on the hallway carpet, but I didnt sleep in the hallway so it honestly didnt bother me that much. Although, the bed after the second night started to get uncomfortable since the matresses are firm but as well I do have a back injury so maybe it was just that.

When I brought these issues to the manager, instead of showing any concern, he was rude and dismissive, which only made the situation even more infuriating. To make matters worse, despite already paying through Expedia, the staff insisted I had to pay again because the card on file “didn’t match.” At 10:30 PM, exhausted and frustrated, I had to pull up my bank account on the spot just to prove I had already paid. It was humiliating and completely unacceptable. I checked in at 10:30 PM and checked out the next morning at 10:30 AM because I physically could not stay there any longer. I was worried for my health and had to move to a nearby hotel just to feel safe. This was, without question, one of the worst, most infuriating hotel experiences I’ve ever had.

When I brought these issues to the manager, instead of showing any concern, he was rude and dismissive, which only made the situation even more infuriating. To make matters worse, despite already paying through Expedia, the staff insisted I had to pay again because the card on file “didn’t match.” At 10:30 PM, exhausted and frustrated, I had to pull up my bank account on the spot just to prove I had already paid. It was humiliating and completely unacceptable. I checked in at 10:30 PM and checked out the next morning at 10:30 AM because I physically could not stay there any longer. I was worried for my health and had to move to a nearby hotel just to feel safe. This was, without question, one of the worst, most infuriating hotel experiences I’ve ever had.

The room we were given was not empty , cleaned or available…we checked in and went up to our room to find it was not clean it was full of boxes , dust and tape everywhere, then they had no other rooms available and we could not stay there

The room we were given was not empty , cleaned or available…we checked in and went up to our room to find it was not clean it was full of boxes , dust and tape everywhere, then they had no other rooms available and we could not stay there

You shouldn’t have to pay extra for housekeeping WiFi toilet paper dishes pots to use the telephone and for towels and linen

You shouldn’t have to pay extra for housekeeping WiFi toilet paper dishes pots to use the telephone and for towels and linen

Mario is awesome at the front desk

Mario is awesome at the front desk

Stay away. Smells like marijuana in the lobby. The desk is behind a reinforced gate, I assume to avoid theft. Cash deposit required. Needless to say, we did not bother checking in. The night attendant even agreed that it was not a great place.

Stay away. Smells like marijuana in the lobby. The desk is behind a reinforced gate, I assume to avoid theft. Cash deposit required. Needless to say, we did not bother checking in. The night attendant even agreed that it was not a great place.

My room was great. Must have been freshly updated.

My room was great. Must have been freshly updated.

Staff was nice. The charge to change out towels and basic toiletries is frown upon. The room walls are very thin to where I could hear the people next door conversations and then scolding their pets. As well as a strong pet urine smell from the connected door to their room from ours. I definitely won’t be booking again

Staff was nice. The charge to change out towels and basic toiletries is frown upon. The room walls are very thin to where I could hear the people next door conversations and then scolding their pets. As well as a strong pet urine smell from the connected door to their room from ours. I definitely won’t be booking again

Smells like cigarettes and doesn’t offer breakfast

Smells like cigarettes and doesn’t offer breakfast

The staff at this property was outstanding!

The staff at this property was outstanding!

My partner and I check in smell like marijuana

My partner and I check in smell like marijuana

Overall, I would rate this hotel a 1 out of 10, with the 1 rating only because the young lady at the front desk was very sweet and kind. She actually was the only one there and had to check in people, and also clean rooms. I will not be staying in this hotel anymore and considering all the other hotel options in the area, I truly hope the owners make the right choice to update this hotel and not continue to think that having your guests, whether they be long term or short-term stays, endure a dirty, outdated and depressing hotel is acceptable.

Overall, I would rate this hotel a 1 out of 10, with the 1 rating only because the young lady at the front desk was very sweet and kind. She actually was the only one there and had to check in people, and also clean rooms. I will not be staying in this hotel anymore and considering all the other hotel options in the area, I truly hope the owners make the right choice to update this hotel and not continue to think that having your guests, whether they be long term or short-term stays, endure a dirty, outdated and depressing hotel is acceptable.

Very nice

Very nice

Rooms are super old and could use a renovation to the entire building. The end of the hall way on first floor smelled like someone was hiding a dead body. Horrific smell. Didn’t want to take my shoes off. Glad it was one night

Rooms are super old and could use a renovation to the entire building. The end of the hall way on first floor smelled like someone was hiding a dead body. Horrific smell. Didn’t want to take my shoes off. Glad it was one night

Justice was amazing..Very kind thoughtful and was able to assist me in a timely manner..I appreciate her service!

Justice was amazing..Very kind thoughtful and was able to assist me in a timely manner..I appreciate her service!

I love everything about this property

I love everything about this property

I really enjoyed my stay and it's a pleasure staying at this hotel

I really enjoyed my stay and it's a pleasure staying at this hotel

I like everything

I like everything

Everything

Everything

Everything was ok

Everything was ok

Great Comfortable Stay...Staff are Great!! Courtney and Justus are extremely nice I love them!!

Great Comfortable Stay...Staff are Great!! Courtney and Justus are extremely nice I love them!!

I loved loved loved the Stay Here!! Highly Recommend

I loved loved loved the Stay Here!! Highly Recommend

My room had bug problems, overpriced snack and drink items and not so friendly service. This is not a way to treat a military veteran.

My room had bug problems, overpriced snack and drink items and not so friendly service. This is not a way to treat a military veteran.

The front desk

The front desk

I hate hotels/motels where the side doors are exit only and the guest can only enter via the front entrance. I didn't realize they made this change until I arrived. Never again...

I hate hotels/motels where the side doors are exit only and the guest can only enter via the front entrance. I didn't realize they made this change until I arrived. Never again...

The hotel is not bad. but the room was full of cockroaches and when I asked for a change of room they changed me to a full of humidity. the bed you could see that they had not even washed the sheets, smell horrible. I definitely will not come back. and because it was soccer season it was $90 a night, I would not pay even $20 to stay there

The hotel is not bad. but the room was full of cockroaches and when I asked for a change of room they changed me to a full of humidity. the bed you could see that they had not even washed the sheets, smell horrible. I definitely will not come back. and because it was soccer season it was $90 a night, I would not pay even $20 to stay there

Worst stay ever!!

Worst stay ever!!

It was dirty, the floors were sticky, the bathroom door knob was broke, the toilet barely flushed, dirt on walls around kitchen, no bathroom garbage, the entry way and up the stairs were so dirty. Very unpleasant stay and will never return to that property. The people that worked there was nice.

It was dirty, the floors were sticky, the bathroom door knob was broke, the toilet barely flushed, dirt on walls around kitchen, no bathroom garbage, the entry way and up the stairs were so dirty. Very unpleasant stay and will never return to that property. The people that worked there was nice.

We found 2 cockroaches in the room!

We found 2 cockroaches in the room!

This hotel is very unsafe. There was shooting and stuff going on all night. Do not stay here.

This hotel is very unsafe. There was shooting and stuff going on all night. Do not stay here.

I made a booking. Showed up at the property after driving all the way from Florida. Then they tell me their online site crashed so all of the bookings made online were no good?! They were completely full and had no more room?! I had to drive around looking for a new place to stay late on New Year’s Eve?! Absolutely ridiculous. Worst booking experience ever.

I made a booking. Showed up at the property after driving all the way from Florida. Then they tell me their online site crashed so all of the bookings made online were no good?! They were completely full and had no more room?! I had to drive around looking for a new place to stay late on New Year’s Eve?! Absolutely ridiculous. Worst booking experience ever.

due to an overbooked hotel, i had to stay here. it was okay. staff were polite and professional. no amenities and bed size was wrong, phone and tv did not work.

due to an overbooked hotel, i had to stay here. it was okay. staff were polite and professional. no amenities and bed size was wrong, phone and tv did not work.

It had roaches and I had to buy my own pots pans and silverware. They also required a $150 deposit which wasn’t stated in the ad on Expedia

It had roaches and I had to buy my own pots pans and silverware. They also required a $150 deposit which wasn’t stated in the ad on Expedia

MOKED in … kid’s playing outside all night … bugs.. floor was sticky … no dishes came with it …ir was just terrifying…it was the most terrible experience ever

MOKED in … kid’s playing outside all night … bugs.. floor was sticky … no dishes came with it …ir was just terrifying…it was the most terrible experience ever

I could bit checkin as they do not allow checkin after 10

I could bit checkin as they do not allow checkin after 10

Infested with cockroaches, bigtime. 4 in the bathroom, two in the bedroom, including a live one in my bed.

Infested with cockroaches, bigtime. 4 in the bathroom, two in the bedroom, including a live one in my bed.

I Waited 20 minutes in the lobby before I was greeting by someone to check in. I was then informed that I need to put up a $150 security deposit. The halls smell like Mexican food. The doors are literally falling off the hinges. The bath tub has no drain stop. Don’t come here

I Waited 20 minutes in the lobby before I was greeting by someone to check in. I was then informed that I need to put up a $150 security deposit. The halls smell like Mexican food. The doors are literally falling off the hinges. The bath tub has no drain stop. Don’t come here

There is no elevator. We switched rooms when the television remote didn't work. Cleanish but definitely not in top condition. Reception very friendly!

There is no elevator. We switched rooms when the television remote didn't work. Cleanish but definitely not in top condition. Reception very friendly!

Comfortable

Comfortable

The property was very out dated. Room smelled musty and the room next to me had dogs that barked a lot. Couldn't wait to get out of there.

The property was very out dated. Room smelled musty and the room next to me had dogs that barked a lot. Couldn't wait to get out of there.

The check in person did not know anything about how to connect to the internet on my computer.

The check in person did not know anything about how to connect to the internet on my computer.

Property was nice

Property was nice

The room had a terrible odor and you could hear everyone above and next door

The room had a terrible odor and you could hear everyone above and next door

Front desk was friendly but it took long to check us in, room smelled like people was smoking there, carpet had cigarrette burns, sink in the bathroom smelled like sewage… bed not comfortable at all, I am not sure where the vending machine was because there is no signs….

Front desk was friendly but it took long to check us in, room smelled like people was smoking there, carpet had cigarrette burns, sink in the bathroom smelled like sewage… bed not comfortable at all, I am not sure where the vending machine was because there is no signs….

Shower broken, no ice or icemaker, the bed looked like a large cot that came from homeless shelter

Shower broken, no ice or icemaker, the bed looked like a large cot that came from homeless shelter

Uh, there were roaches. It did not look clean at all. Very dirty, would never return.

Uh, there were roaches. It did not look clean at all. Very dirty, would never return.

The young lady working the front desk was amazing her energy and customer service was excellent. On the other hand the owners need to take ownership for this establishment the carpets need to be replaced they are beyond the need of deep cleaning the floors need to be power washed the walls need fresh paint AND MOST OF ALL YOU THERE NEEDS TO BE A PEST CONTROLLER BROUGHT IN TO HANDLE THE ROACHES THIS IS BEYOND SAD. THIS PLACE HAS A LOT OF POTENTIAL BUT NEEDS TO BE OFF THE MARKET UNTIL UPDATES ARE MADE. A lot of wear and tear and it shows.

The young lady working the front desk was amazing her energy and customer service was excellent. On the other hand the owners need to take ownership for this establishment the carpets need to be replaced they are beyond the need of deep cleaning the floors need to be power washed the walls need fresh paint AND MOST OF ALL YOU THERE NEEDS TO BE A PEST CONTROLLER BROUGHT IN TO HANDLE THE ROACHES THIS IS BEYOND SAD. THIS PLACE HAS A LOT OF POTENTIAL BUT NEEDS TO BE OFF THE MARKET UNTIL UPDATES ARE MADE. A lot of wear and tear and it shows.

It is ok that hotels in “needy” conditions exists- fine with me. But don’t present them to your clients of hotels.com ! 1) unbelievable run down condition for the price ! 2) no cooking or table equipment in the room although described in the booking ! I left the hotel - did not use it. I demand my money BACK !

It is ok that hotels in “needy” conditions exists- fine with me. But don’t present them to your clients of hotels.com ! 1) unbelievable run down condition for the price ! 2) no cooking or table equipment in the room although described in the booking ! I left the hotel - did not use it. I demand my money BACK !

I went to check in based on my reservation after driving 15 hours and your receptionist told me that I could not check in because the system was down and I would have to find a room somewhere else. Additionally, I was charged $121 for the room I didn’t get and I had to call to request a refund. This was absolutely the worst and most unacceptable experience I’ve ever had with lodging.

I went to check in based on my reservation after driving 15 hours and your receptionist told me that I could not check in because the system was down and I would have to find a room somewhere else. Additionally, I was charged $121 for the room I didn’t get and I had to call to request a refund. This was absolutely the worst and most unacceptable experience I’ve ever had with lodging.

This is one of the most disgusting places I’ve ever stayed at. The room is filthy and smells like urine. There were no sheets, pillows or blankets for the pull out sofa. The kitchen counter top was never wiped from the previous guest and it was sticky and filthy. There was excessive dust in the room and the carpets had burn marks in them. The bathtub was excessively stained. The blanket in the bed had pieces of dirt on it. I paid $109 through Hotels.com and the cost at the counter would have only been $77. What a rip-off! We would have left and gone somewhere else it it hadn’t been so late at night.

This is one of the most disgusting places I’ve ever stayed at. The room is filthy and smells like urine. There were no sheets, pillows or blankets for the pull out sofa. The kitchen counter top was never wiped from the previous guest and it was sticky and filthy. There was excessive dust in the room and the carpets had burn marks in them. The bathtub was excessively stained. The blanket in the bed had pieces of dirt on it. I paid $109 through Hotels.com and the cost at the counter would have only been $77. What a rip-off! We would have left and gone somewhere else it it hadn’t been so late at night.

Microwa

Microwa

1. No elevator, I'm 79 yrs. old, had to use stairs. 2. No Ice Machine, no cont. breakfast, no close by food. 3. No kitchen items: plates, cups, utensils, bowls, etc., 4. offered ice trays and hot plate for instant coffee. 5. No TV remote in room, desk could not find one. 6, Squeaking noise from ceiling.

1. No elevator, I'm 79 yrs. old, had to use stairs. 2. No Ice Machine, no cont. breakfast, no close by food. 3. No kitchen items: plates, cups, utensils, bowls, etc., 4. offered ice trays and hot plate for instant coffee. 5. No TV remote in room, desk could not find one. 6, Squeaking noise from ceiling.

I did not stay at all. I got there and there were no rooms available. I booked the room 10mons before arriving at the property and the booking was confirmed, so I was sure I had a room and was highly disappointed when I found out I didnt. To add matters worse, they charged my card for a stay/services I did not receive. Completely unacceptable. I hold hotels.com completely responsible.

I did not stay at all. I got there and there were no rooms available. I booked the room 10mons before arriving at the property and the booking was confirmed, so I was sure I had a room and was highly disappointed when I found out I didnt. To add matters worse, they charged my card for a stay/services I did not receive. Completely unacceptable. I hold hotels.com completely responsible.

I will never stay again saw a roach and all ppl hanging in hall way.

I will never stay again saw a roach and all ppl hanging in hall way.

It was smoke in the room shower curtain broke and dirty floor I have pics I want my money back

It was smoke in the room shower curtain broke and dirty floor I have pics I want my money back

The first room still had the prior guests luggage and some other personal belongings in it! The second room was okay could have been a little bit.

The first room still had the prior guests luggage and some other personal belongings in it! The second room was okay could have been a little bit.

The staff is always the friendliest, lobby is always clean&smelling clean I always have a good stay.

The staff is always the friendliest, lobby is always clean&smelling clean I always have a good stay.

My experience a this hotel was magnificent. Hospitality was through the roof, all employees were kind and respectful and no matter what is was they tended to my families needs...5Stars

My experience a this hotel was magnificent. Hospitality was through the roof, all employees were kind and respectful and no matter what is was they tended to my families needs...5Stars

Everything was great. Staff was delightful and room was clean and spacious

Everything was great. Staff was delightful and room was clean and spacious

The gentleman at the front desk was friendly and nice. He even recommended to book online and get a Discount. While we were waiting in the lobby a female employee came upfront with a rude attitude. Completely changed the setting of the front desk. Informing we got the last available room. Eventually, we get squared away. We take some bags to the room and as you open the door there is a huge pile of someone else’s dirty laundry and trash still in the kitchen. Trash in the stairwell and just an overall rough smell. The beds were made and there was clean towels in the bathroom but the room was definitely not ready. Saw hair on the wall in the shower.... on the towels... Just rough.. multiple trash bags under the sink...

The gentleman at the front desk was friendly and nice. He even recommended to book online and get a Discount. While we were waiting in the lobby a female employee came upfront with a rude attitude. Completely changed the setting of the front desk. Informing we got the last available room. Eventually, we get squared away. We take some bags to the room and as you open the door there is a huge pile of someone else’s dirty laundry and trash still in the kitchen. Trash in the stairwell and just an overall rough smell. The beds were made and there was clean towels in the bathroom but the room was definitely not ready. Saw hair on the wall in the shower.... on the towels... Just rough.. multiple trash bags under the sink...

Beautiful room soft bed and I loved the restroom design. Everything was warm cozy and inviting. I will definitely return. I am a front line worker and I will be sure to return

Beautiful room soft bed and I loved the restroom design. Everything was warm cozy and inviting. I will definitely return. I am a front line worker and I will be sure to return

The hotel room smelled horrible of mildew and stale cigarette smoke. In fact the entire facility reeked of cigarette smoke. There was no elevator the room didn’t look to clean. The stove top burners were rusted and the oven was coated and burnt inside. There was black mold around the showers/tub cigarette burn marks on the bathroom sink. The pull out sofa bed was stained up and had burn marks on the arms. Over all horrible place to stay, definitely needs some renovations and better staff.

The hotel room smelled horrible of mildew and stale cigarette smoke. In fact the entire facility reeked of cigarette smoke. There was no elevator the room didn’t look to clean. The stove top burners were rusted and the oven was coated and burnt inside. There was black mold around the showers/tub cigarette burn marks on the bathroom sink. The pull out sofa bed was stained up and had burn marks on the arms. Over all horrible place to stay, definitely needs some renovations and better staff.

Its really clean& spacious truly enjoyed even added a extra day

Its really clean& spacious truly enjoyed even added a extra day

I actually book the room for myself and an out of town friend. Upon our arrival, (which is around 12:30 am) we step out of the car only to hear a girl on the phone prompting another girl to come up there and get A** kicked. There was a phone on there was a phone out side to call for the front desk and no one came to attend to us for about 4 min. Girl was really nice. I made the reservation on hotels.com for the extended stay hotel around 6 it 7pm. Got it because it was only for 1 night and moderately priced but nice. The pictures on the web are definitely deceitful. The front desk agent said that there were no vacancies but I had a reservation, so I was confused. She gave us what I think should not have been given to anyone for any nominal fee. It smelled of urine, cigarettes and mildew. On the pullout couch are big what appear to be blood stains on multiple spots of the bed. We instantly left and had to go book another hotel, crossing our finger, that some other hotel would be able to accommodate us at around (at this point) 1:15 am. I did reach out to Corp and request a full refund. Working for hotels myself, I know things are supposed to be handled, kept up and over all be done in a professional way and on a professional level. This is the first complaint email I have ever sent. I just in good conscience couldn't let this one go with out notifying you guys. Ive stayed at extended stays before and they seem to all be really clean and reasonably priced but this one???

I actually book the room for myself and an out of town friend. Upon our arrival, (which is around 12:30 am) we step out of the car only to hear a girl on the phone prompting another girl to come up there and get A** kicked. There was a phone on there was a phone out side to call for the front desk and no one came to attend to us for about 4 min. Girl was really nice. I made the reservation on hotels.com for the extended stay hotel around 6 it 7pm. Got it because it was only for 1 night and moderately priced but nice. The pictures on the web are definitely deceitful. The front desk agent said that there were no vacancies but I had a reservation, so I was confused. She gave us what I think should not have been given to anyone for any nominal fee. It smelled of urine, cigarettes and mildew. On the pullout couch are big what appear to be blood stains on multiple spots of the bed. We instantly left and had to go book another hotel, crossing our finger, that some other hotel would be able to accommodate us at around (at this point) 1:15 am. I did reach out to Corp and request a full refund. Working for hotels myself, I know things are supposed to be handled, kept up and over all be done in a professional way and on a professional level. This is the first complaint email I have ever sent. I just in good conscience couldn't let this one go with out notifying you guys. Ive stayed at extended stays before and they seem to all be really clean and reasonably priced but this one???

Good

Good

That they didn't meet any of my standards, they had no breakfast to offer an the TV didn't work my entire stay there.

That they didn't meet any of my standards, they had no breakfast to offer an the TV didn't work my entire stay there.

Well the room was decent, there was something on the floor wasn’t cleaned up properly.

Well the room was decent, there was something on the floor wasn’t cleaned up properly.

The fire alarm kept going off and when I arrived I had to wait 35 minutes before someone came to check me in!!! Not a good experience!!!!

The fire alarm kept going off and when I arrived I had to wait 35 minutes before someone came to check me in!!! Not a good experience!!!!

The front desk and housekeeping staff were very nice and efficient. I will be returning

The front desk and housekeeping staff were very nice and efficient. I will be returning

I had to wait 15 mins for the receptionist to show up

I had to wait 15 mins for the receptionist to show up

Easy to find, decent parking

Easy to find, decent parking

The staff was pleasant and helpful but I felt the facilities were a bit sketchy. There were no utensils or pots and pans in the cupboards but you could have them sent to your room which I thought was odd, IBasically, I just did not get a good vibe and felt a little unsafe as a woman traveling alone.

The staff was pleasant and helpful but I felt the facilities were a bit sketchy. There were no utensils or pots and pans in the cupboards but you could have them sent to your room which I thought was odd, IBasically, I just did not get a good vibe and felt a little unsafe as a woman traveling alone.

Staff was nice but hotel itself wasn’t the best. Smoke smell in the hallway was extremely strong & unpleasant and once the front door locked at night, it was extremely hard to open it.

Staff was nice but hotel itself wasn’t the best. Smoke smell in the hallway was extremely strong & unpleasant and once the front door locked at night, it was extremely hard to open it.

It has bugs in the room

It has bugs in the room

There were loud noises in and around the hotel room all night.

There were loud noises in and around the hotel room all night.

I should get my money back some of it the heater does not work in my room. I’m to tell the front desk this morning.

I should get my money back some of it the heater does not work in my room. I’m to tell the front desk this morning.

It almost 10 minutes before the front desk clerk return to from wherever. She gave me my assigned room. Went to my room and there was hair in the bed. Went to a second room.....hair in the bed. She accompanied me to the thrid, fourth, and fifth until I finally gave up and asked for a clean set of sheets which another 10 minutes as she pieced the bedding together to make a set. I will never stay at that hotel again!

It almost 10 minutes before the front desk clerk return to from wherever. She gave me my assigned room. Went to my room and there was hair in the bed. Went to a second room.....hair in the bed. She accompanied me to the thrid, fourth, and fifth until I finally gave up and asked for a clean set of sheets which another 10 minutes as she pieced the bedding together to make a set. I will never stay at that hotel again!

I was very pleased with my stay the property was very clean inside and outside the rooms were very clean there was no debris or trash in the hotel or around the hotel and the lobby was very presentable and the staff as well was very clean neat and organized

I was very pleased with my stay the property was very clean inside and outside the rooms were very clean there was no debris or trash in the hotel or around the hotel and the lobby was very presentable and the staff as well was very clean neat and organized

value and spacious layout. Kitchen facility too!. Repeat guest at this site is my vote.

When I got to property,they didn't have any rooms available and I have reserve and paid before getting here.

No one at check in when I arrived at 10 PM. I had to use a house phone to call someone to check me in. Then after swiping my credit card they said they had no room available. Night manager kept going on about how I had made the reservation through an "outside system" like this was my fault and then bragging on how he was going to upgrade me to a better room. The room was a dump.

The structure of the property is awkwardly built. The hall ways have a bad odor. The front desk people are super night and have great attitudes. I think the building should be torn down and remodeled.