Sonesta Charlotte Lower South End

The pool was dirty

The building was looking tired. Stains in the carpets and update needed in the bathroom. No microwaves in the rooms and the ice maker on our floor was broken. Mattress was excellent. Have to pay to park. Very good location.

We enjoyed our stay. The bar is good, the food was good and the staff was very helpful and pleasant. There menu impressed me. There is bar outside in the pool area nightly! We will return when needing to stay on the south end of Charlotte. Note, there is a parking fee.

Great place. Great staff. Super clean.. comfortable bed.

There was a bad leak from the ceiling in the bathroom that it was water all over the toilet and floor. It took maintenance 5 hours to come look and then I had to be moved to another room.

We had a wonderful dinner and drinks at the bar. Very nice stay.

Good smell Nothing

Exceptional

Sheets could’ve been cleaner and AC was not working.

Nice!

Exceptional

Very good

Exceptional

Good

Exceptional

None of the ice machines worked

Passable

Just had a quick stop to get off the road for a few hours had a 24 Hour Dr. Did explore the property much didn’t like the fact that we paid for parking because we weren’t aware that we were gonna get a parking pass The light switch in our bathroom had dried poop on the side of it There was no plug for the tub book the room with the tub purposely to be able to soak When we arrived very tired, stood in line behind some teenagers, opening trading cards and having fun with the person at the front desk had to interrupt them to get checked in

I loved the amenities the hotel offered, especially the small store with quick and easy access by the front desk. Didn’t like that the room didn’t have a microwave, but there is one located on each floor at the end of the hall by the ice machines. The ice machines didn’t work either.

Big convention there blew the place up for 2 nights. Staff great. Location not good for walkability to bars and restaurants. Convenient to airport and freeway. Parking good, pool good. No hot tub.

It was clean and comfortable. Price was ok . Not enough wash towels . I felt 16 dollars to park overnight was too much.

Bad

Exceptional

Exceptional

Great

Locations and security measures

Exceptional

Good

Room and bathroom were not clean and when I asked them to clean it they just used spray which was too intense and still not clean. Sheets did look clean tho so at least that. Room was filled with dirt, all doors were dirty, bathroom was clearly not disinfected.

I had a good stay. I needed a good weekend to just relax and it was nice. I even went to the gym

We basically slept there - staff was very helpful and friendly.

Exceptional

Exceptional

I’ll be began by saying that the staff was amazing. Everyone was super kind and helpful. When I checked into my room, I took a look around and realized that the photos on the website aren’t the best representation of the rooms. The hotel is in dire need of a renovation. The lobby looks amazing, but doesn’t reflect what the rest of the building looks like. The first room that I checked into smelled like Clorox or some other cleaning solution but unfortunately they missed the headboard. The headboard had some kind of fluid that had been smeared. I informed the front desk who immediately upgraded my room. Unfortunately, the second room wasn’t much better. There was dust on the headboard, chipped wood on the TV console, an older AC unit, what looked like cigarette burns on the top of the lampshade. If I was staying in Charlotte for longer than one night, I would have changed hotels. I appreciate it how professional the staff was, but unfortunately, the rooms aren’t the best. Also, the parking lot was a whole different situation. There were people smoking marijuana in their cars, and a guy walking in front of the hotel at night, asking for money. When I told the staff person at checkout about my experience, she politely waived the parking fee, which I think was $15. I would not stay here again.

The staff was very helpful, easy check in process and amazing pool.

Great experience. Great vibes.

Overall stay was great! Staff and was kind and breakfast was quaint and tasty. Only cons was the bathroom which could have been cleaner but due to the age of the hotel it was older and a bit moldy.

I love this place.Staff are very nice. The hotel is clean. I recommend for tourists to stay here.

Clean and close to the airport

When we were looking for a hotel in the Charlotte area and found this great hotel, great staff, room was great. We will definitely stay here again. The pool and patio looked amazing, but we didn’t have time to enjoy it.

I got to the hotel on Saturday 12/30/26 at 2:44pm to check-in and was informed by Brandi that my room was not ready and for me to grab lunch, come back in about 30 minutes and your room should be ready. I go to Chili's for lunch, come back at 3:55pm waited in a long line to finally get to the counter and was told that my room was not ready by a gentleman with dreadlocks; so, at this time I very upset. I go sit in the lobby from driving 4 hours, and at this point, I all I want to do is shower and relax. I sat in the lobby until about 4:48pm, when the guy with dreadlocks saw me, and approached me asking me was my last name again; which I gave to him, he said that my room was ready. At this point I went from being upset to be angry, he apologized that it literally took 2 hours to get check-in to a room which I should have been checked in at 3:00pm, he gave me a 20.00 voucher to the bar, and a parking pass, needless to say, that I already paid the 17.16 for overnight parking. I get to my room, the leather on the arm of the chair is peeling off, the white blanket was dirty, this just got me angrier, and the sad part about it, management don't care. From the outside looking in on this particular day the employees don't care, Brandi was as nice, and the guy with dreadlocks tried to be accommodated, but at this point what can you say to me that will make the matter better. I don't need an apology stated that you apologize on behalf of your team; I want you all to do better.

I liked that it was close to the hospital where my mother was getting surgery. I liked that the hotel had an eating option. The price to eat and drink was rather high but I liked that it was on site. The room was okay but definitely not as clean as I'd like it. Some updating is needed. But i needed it for sleep so it was okay.

Really bad, overall. Room was not clean at all, fixtures were loose and felt like they might break, sheets on the bed were threadbare, and it was obvious the room hadn't even been vacuumed. Front desk staff unfriendly at checkin. Property needs a major overhaul. $16/night for parking was ridiculous with their huge and empty lot. Stay elsewhere.

Clean rooms, attentive, staff, hot breakfast, free parking.

Hot water in the shower was quick. Rooms are comfortable.

nice chill space nice stay for a quick night

The hotel was great , the only issue was our second to last night there was some people running through the halls and banging on doors , but other than that the location was great and the hotel was great and the staff was amazing !

Love staying here and do everytime I’m in Charlotte for business. Such and awesome location

good. yes

Room was nice had a good time!!

Great parking and clean room

My sheets were dirty had dried blood on them & when i asked for late check out they advised me that there was limited availability & could not accommodate. Also the room was very stuffy & hot. Wouldn’t stay again.

I'd NEVER stay here again. t check out they didn't ask how the stay was...they knew.

My stay was amazing and feel like the breakfast should've been included in my stay instead of having to pay but overall then it was one of the best hotels i have ever stayed in and appreciate you allowing me to be your visitor for a few days and will definitely return in the near future

Clean room, courteous staff, additional parking needed due to the event, food took long and was incorrect.

Breakfast was not included. Rooms were clean

Room was outdated. Definitely needs to be upgraded

Good view..friendly greeting..nice patio & view

Loved this hotel! Definitely will be back !!!

Staff

The 1st room we were given was filthy, couch was covered with stains, bed skirt corner stained/wet (appeared to be where a dog relieved itself) blanket in a separate corner of the bed was stained and the toilet seat and bowl were visibly dirty. We were given another room immediately, the second was also dirty though not to the same extent. Before bed we opened the balcony door for fresh air air were overcome with the smell of marijuana which lingered long after closing the door. We checked our the follow day. The desk clerk apologized for the experience said that they were making moves to improve the hotel, new furniture has been ordered, and they were going to enforce the "no smoking" policy. Asked that we consider staying another time in 4-6 months. Also advised that since I had prepaid with a 3rd party a manager would need to handle the reimbursement. One of 3 managers was supposed to call and never did. I left similar information on their surveys. I attempted to obtain a refund from Expedia's website the day we checked out and noted that since it was beyond the window I would have to speak with the hotel.

Good location and staff. Enjoy the stay.

I didn't like the parking situation. They spaces seem to all be for compact cars! And I was leery of the area it was a lot of police presence and signs about the police.

The room was spacious and comfortable, parking was good, and the hotel is in a convenient location to where we needed to go. Only complaint is that the pillows are very flat with no support.

Excellent staff, especially in the dining area. Ms. Felicia and Ms. Blanca were so attentive and thorough, they made the experience feel warm, welcoming, and genuinely enjoyable. Their professionalism and kindness really stood out and made a lasting impression.

Charged to park no ice on floor no coffee in am in lobby

Excelente hotel y excelente servicio en especial los bartender

Extremely clean room. I'm saying this as an ocd person. All staff were very friendly and helpful. Great location. Only downside was $14 per day parking.

It was great! Food was also very good, service was friendly!

The staff was helpful and and very friendlybI would stay again

Great stay, nice hotel. Good location of I77. Staff wonderful. Room and beds comfortable. Nice bar/restaurant onsite in lobby, did not eat there but a nice vibe. nice in room soaps. Nice outdoor pool area, fire pits, pool bar.... was not open, assume is seasonal. Need more luggage carts!! 18 floor hotel and only a couple carts.

Great

it would have been better if housekeeping the cleaned the room during my stay

Room was decent, a bit outdated and dirty. However close to alot of things and safe. I was disappointed that parking is $14 per day, room cleaning was not everyday. Breakfast buffet really expensive. Staff was friendly check in and check out really easy.

i walk inside and get 2 twin size beds. this was after the bruno mars concert so its pretty late i walk down stairs to talk to the front desk lady she said theres nothing they can do ok why would you post a king size bedroom if your gonna give me a twin and i still haven’t received my 50 minus the parking fee like fr

2. The hotel staff was great 3. The restaurant staff was exceptional

Stayed for one night and my room was clean

I'm gonna sum it in a sentence: worst experience ever

We were in town for a wedding and it was in the perfect location. Great bar on site. I wish there was room service, but it helps to burn off those calories. My problem is Expedia had one description of paid parking and breakfast at a different rate.

Overall, the state was excellent. The property was clean and well-maintained. I did not have much interaction with the staff, but the contact that I did have was professional, friendly, and helpful. Room testimony the only amenity that I wish they would offer is free EV charging.

Yes

Check in process was very easy, everything was clean staff was amazing and helpful.

Overall good

Terrific price for all of the amenities. Staff is friendly and attentive. The facility is very clean. Great location near restaurants and the rail station.

Did not eat in the hotel nor did I drive.

Great Hotel Room and Amenties

My husband and I stayed here for a last minute getaway. This was definitely one of the nicest most cleanest hotels that we’ve ever stayed in and they definitely had good service. We’ve even been recommending it to family and friends. We will definitely be back!

Very small rooma with full size beds. B

Thanks for having me.

Front staff lady was not helpful. Parking signs were up saying you needed to pay on an app and she never offered a parking pass. I only knew because I heard a different front staff offer it to someone else. It cost me $17 extra. There was also a loud barking dog that I heard someone else report to staff, they said they couldn’t do anything. It barked for hours and was in the background of my virtual meeting. The dumpster was picked up at 5am slamming around and woke up several guests, it was discussed at breakfast.

Clean

The room was clean when I checked in, however, my request for cleaning during my 4-night stay was not fulfilled.

Room has funky smell

There was dog pee and poop in the elevator and dog poop in the hallway on the 9th floor. My daughter stepped in dog droppings when she stepped into the elevator.

Nice place

It was awesome

Loved it

prices did not match anywhere, parking was $16 nightly and the breakfast buffet was $23 and it was mediocre. Nice lounge. Pool outside was closed even tho it was it was in high 80s but that was alright. The bar was a nice touch wish it was open maybe an hour extra, midnight is early for a bar but it was so convenient being downstairs. Parking was no issue and plenty of space. Hotel rooms will never be perfect as too many people are in and out but 7.5/10

The hotel was amazing and better than expected when we walked in. Everyone was so nice and helpful. The only thing is we didn’t realize breakfast wasn’t included. It’s buffet style but they serve it to you.

Very comfortable beds!

The property was nice and staff was great. Furniture and room had some signs of age. But would stay there again.

Our bed sheets had some kind of brown liquid on them, it was a stain. We were told we could check in at 11, went to the hotel and then they changed it to 4. We didn’t even get to stay at the hotel 24 hours. 11 o’clock checkout. Staff was rude whenever we asked about breakfast. It was just horrible.

Great place to stay Good location

Great business stay

Beautiful hotel. No free breakfast but Starbucks is close by!!!

It's close to alot 9f restaurants and shops. The airport shuttle is very convenient.

Super nice staff. I did not eat there but it smelled amazing. Beds and bathrooms were very clean.

Everything was fine.

Clean room, comfortable bed (just bring an extra blanket)

Staff is very friendly and attentive.

We thoroughly enjoyed our stay here. The barista, Drew, was exceptional. We hope to return in the future!

I don’t usually leave reviews, but this place was too good to not. Let’s start with Brandy, excellent customer service. I had called earlier in the week to confirm we could drop bags off early, she was lovely then and then was amazing for our check in. Was able to get us checked in early and by time we left, she felt like one of the girls. Night time front desk staff was the same way. Always checking in, asking about our plans, making recommendations etc. absolutely amazing property, very clean, quiet and conveniently located. I will be staying here anytime I’m in Charlotte again!

Yes

Great staff! Good breakfast

Housekeeping changes towels but doesn’t otherwise make up your room. I had to ask 3 times for extra pillows and blankets. Potential for this hotel to be really great, but executions isn’t there

Arrived at midnight, broken door lock, no available rooms, had to wait until the next morning to get it fixed:/ broken refrigerator:/ won't be returning to thot venue again.

The fridge wasn't working and the bathroom door was off the hindgecpluse a piece of molding hit my daughter

My room was a little ran down. The rooms are old and not renovated. No smart TV. The legs on my bed had tape around them. Walls cracking. Chipped and ripped furniture.

Enjoyed My stay

Always felt safe. Rooms were clean and pool was nice and clean

Staff very nice, beds were comfy, showers were great, rooms are a bit tight. Great location. Overall hotel was clean

Nice hotel, clean rooms, fast check-in

Housekeeping staff was very rude

The beginning of our stay was a little rocky but Jerome gave us a good voucher & upgraded our room for our inconvenience and that was the best! He made our stay so much more enjoyable we will definitely be back!

Everybody was kind and very helpful. It is a very well managed property. Everything was easy.

Everything was cool, I just didn’t like the placement of the bed. For a King bed suite, the bed was too close to the door. I feel like It should’ve been more in the middle of the room. The room also didn’t have a fridge and the entire floor has to share a communal microwave where the ice machine was. The ice machine didn’t even work.

Good location and friendly staff

Upon entering the hotel, it was nice. It looked clean. The staff was nice upon check-in. It was a quick check-in process upon entering my room. It seemed fine. It was an adjoined room which I didn't like, but it seemed OK maybe about two or three hours after getting comfortable. I see a mouse went across the floor. I immediately packed my things and called the front desk. I was then given another room, which was fine. It was clean. You know the issue is people leave their food, trash and things outside in the hall for pick up all night long from the time I checked in until checkout time the same food and trash was out in the hallway, of course rodents.

Great place for a weekend getaway! Great location, amazing staff!

I will definitely stay again!

My go to when visiting family in Charlotte!

Initially i was unhappy with the condition & smell of my room as the floor & furniture needed some TLC. After already having moved the evening I checked in; I was helped the next day by front desk staff & they moved me to a higher floor. I was informed that improvements & new carpet were being made/ installed floor by floor from the top down & they were at about midway down. I originally paid for a room by the pool which is on the first floor. I did miss having my balcony slider but the new flooring looked & smelled good and met expectations, the kindness of the staff made up for it. I was mostly by myself & felt very safe due to the hospitality.

The main entrance was closed and check in took a really long time when we were here. The indoor pool area was nice. I wish breakfast had been included. Parking on site was very easy. In an industrial park so not super walkable.

Parking lot was well lit and safe, did have to pay for parking. Room was just a regular hotel room. Gym and pool area were really nice. They have one interior pool that was big and had nice seating areas around it. The outdoor pool was not open yet but we still sat outside and it is a very nice area. You can hear the highway. Lobby was beautiful. Great location, close to everything.

Beautiful people

I book with free breakfast included but the times that I ordered I had to paid. The food was fresh but according to the desktop I had no breakfast included. They don’t clean rooms daily nor garbage is collected unless you call them and request it

Really dirty, the Capet in my room is quite bad and smelly. There were a lot of noise when I stayed there during the days.

Clean room nice ambiance and staff showed great customer service

Friendly staff

staff very helpful rooms clean easy check in and check out process

It was really nice, I noticed

Great

The room was very clean and parking was some what confusing but front desk explained better at check in. I would definitely recommend this hotel and would stay there again.

Overall, my stay was okay. I hated that I constantly had to keep asking the staff to clean my room and add more towels after leaving for the day. Also, a piece of metal that was attached in the shower was broken and it was left to side. It would’ve been nice if it was removed prior to me checking in.

The staff was incredibly helpful and friendly, always ready to assist with a smile. Their attention to detail made me feel welcome and valued throughout my stay. The amenities were excellent, providing everything I needed for a comfortable and enjoyable visit. From the well-maintained fitness center to the relaxing pool area, I truly appreciated all the thoughtful touches. Overall, my time at the Sonesta was delightful, and I would highly recommend it to anyone looking for a great place to stay in Charlotte. I look forward to returning in the future!

Staff was very kind. Room was clean, spacious, and comfortable.

Great stay as always!

Friendly, professional check in by staffer with great personality, bathroom very clean, (thanks housekeeping), you have to pay for parking, plenty of dining options around but if you want something better than a Chilis you need a car but hotel has a restaurant

My room was not the cleanest. The facility had construction going on that was not told to me previously. There was also no room service available and the pools were not available for use. I would not have stayed here if I had know this. My neighbors were loud. Really want a refund.

Didn't use the pool

We stayed here for 3 nights, however, I will NOT book a stay here again. The main entrance is beautiful but does not reflect the rest of the facility. The facility definitely needs some updating. Dusty carpets and general hallway windows. Our room smelled as soon as we opened the door. The furniture was outdated, stained and dusty. The bathroom could have been cleaned much better. Visibly dirty light switches. The bed was comfortable, however, the uncleanliness and the need for updates took over my brain and diding allow me to rest as good. I expected a higher quality stay from Sonesta. You have to pay for parking at $16 a day, and the parking lot was trashy, overflowing trash cans and trash in parking spaces.

The staff was super nice, the lobby was open and spacious, there were plenty of places to sit, there is a coffee bar available. The little store had self checkout making things easy. My room was great, however the balcony wasn’t very inviting. The chairs were too short to see over the actual balcony.

The room didn’t seem cleaned well. Bathroom sink had short hairs in it like someone shaved and didn’t rinse the sink. Shower curtain had peanut butter sticky gunk on it. Couldn’t miss it. Looked gross. Room was very dated. Beds old and clumpy. Didn’t sleep well. Terrible overnight stay.

Everything was up to standards!

Rugs were dirty.. but staff was very nice

Extremely curteous staff, room nice but chase was worn. Otherwise a great experience.

Staff was cool. Didn't have the room I Booked due to renovations but i wish I could have gotten a heads up to allow me to make a decision.

We did not get the room we booked. The first room they gave us smelled bad, balcony was dirty, and toilet wouldn’t stop making a noise. We requested to change rooms and the young lady at the desk seemed to be upset at our request. She told us she will let us know once the new room was ready, she told us it would take about 10 minutes. It took much longer but we have her the time with no rush, and once 30 minutes passed I went to ask her for an update and she said they were ready. That told us that the room was ready and she was just looking at us waiting. It just seemed off that the room was ready before me asking.

Comfortable room

There was a rat in our room. I tried messaging about this and still havent gotten a response.

Room was clean. 4 stars because of the layout of the room being weird. Air conditioning worked great. The bed and pillows were very comfy and the water pressure in the shower was better than all 3 other hotels we stayed at this week.

The staff was so helpful and very kind. The room was perfect, clean, nicely decorated and I love the balcony. You can see the city and the planes taking off from Charlotte Douglas Airport, beautiful!

The hotel is outdated and old, and it smells bad.

The room was very clean and well-maintained. Staff were very friendly. We appreciated that there was citrus-infused ice water in the lobby at all times.

The room was clean, quiet and very comfortable. The restaurant was amazing and delicious and we would definitely stay here again.

I didn’t get the room I requested. The beds were smaller than queens. The room also had a really bad lingering smell.

Room was decent. It had a leaky bathroom faucet and out of date television. Staff was extremely pleasant and accommodating

Staff and cleanliness of rooms excellent

Lo unico malo que en los 3 dias que estuve nunc

Everything was clean, great atmosphere the indoor pool was cold but other than that loved it.

Absolutely EXCELLENT. There were some rude and obnoxious fellow guests. But, for the most part the staff did their best to deal with it. The room was clean, the bar and restaurant were excellent and the service was even better. We will most certainly be returning and recommending this hotel.

Clean room

To tell me I’d parked in the “employee parking” This is a relatively rural hotel outside the city with a big wide open parking lot. I stay in a LOT of hotels and not once in my many years of traveling full time for work have I had a hotel of this nature tel me what part of the parking lot I can or cannot park in BUT I would gladly follow that rule had I known about it. If there were proper/adequate signs, I’d have followed them. I definitely respect the workers wherever I am. We are the ones who make the country run. I’m always kind, respectful and generous to staff everywhere I go. But to wake a paying customer at 4am to let them know they parked in a prohibited area that was absolutely not well labeled is batshit crazy. When I came down to move it, I counted FOURTEEN open spots in the “employee parking” area AND I was parked in front of a “text to pay” parking sign. Let me reiterate: I was called at 4:17am to move my car despite being parked in front of the same “pay to park” sign that’s in the entire parking lot They also thought they should put a massive sicker on the driver side of my windshield blocking my view and soaking in the rain. This is an E class mercedes that was just detailed. If Sonesta wants to die on this hill, cool! I have 1.3 million followers across platforms and the videos about this go up tomorrow. Or you can do the right thing and we can let this be water under the bridge. apology is an excellent start!

Clean and safe place to stay.

Room was nice but the shuttle service was not as advertised to the airport in the early morning

They were kind, but had trouble inputting the drinks from the store and asked twice they said just.do.it. you have to.type it.in I dont understand why they couldnt. Not super friendly.

Great place to stay. Bar is fabulous

Clean room. Friendly staff. Will be my go to hotel when traveling

Very good !

Clean room, nice staff

A great hotel. Very clean rooms and attentive staff. We recommend staying here if you’re in Charlotte.

staff was nice hot water did not work-but was fixed just average

We truly enjoyed everything about our stay! The room was clean and comfortable, staff was amazing! Everyone was so friendly, helpful and genuinely a pleasure to chat with! I love how they greet you coming and going. I will definitely be back!

Awesome place. Affordable and cool.

Front desk greeter was lukewarm at best. Lobby was full of screaming people that were out of control. You have to pay to park btw. Not a great experience.

Easy check in. Very clean room and hotel. Will definitely stay again!

Staff were very friendly and helpful.

Good service

My girlfriend and I had a great stay at the Sonesta hotel. The ladies at the front desk were attentive from the beginning of our stay to the very last second - especially Brandy. Brandy is awesome and needs a raise! The breakfast buffet was also good - they have turkey options for non-pork eaters so that was a win for me. Overall, great stay and will return the next time I am in North Carolina l

Nice place to stay the only thing it’s NO FREE BREAKFAST you will have to pay.

2 hr wait to check in

Stayed during the 2026 snowpocalypse - got to the hotel at midnight due to flight being cancelled, only one person at the checkin desk, longest line I've ever seen at a hotel, took 2+ hours to check in, no arrangements made for the 2 heavily pregnant people in line, got to the room - freeezing cold due to the heat set to 60F, bedside lamps unplugged so had to crawl in the dark to plug them in, thinnest blanket on the bed - slept in our jackets. At least it was clean and the shower water was warm. But no, I would not call the stay pleasant.

We stood in line for 3 hours to check in. We were never addressed as a group- assurance that our reservation would be there, what we could do to help the line along, etc. After an entire day in airports with long delays I did not expect to have to stand in line from 12-3am

Courteous and helpful staff

Good place to stay

Clean room, quiet and had a great stay

Room had ridiculous stains all over the couch and rug, sinks in bathroom were backed up. Would not stay again and would not recommend to families traveling with children.

Staff was patient and friendly.

Clean, spacious, friendly staff. Accommodating.

The staff were pleasant and friendly Breakfast had a fee so I went out to eat The heat was amazing once it got to the level

Close to everything. Was a perfect spot to go anywhere we wanted in Charlotte. A car is a good idea if traveling around. Room was as expected. Did find some eyelashes on the black bedside table.

Great stay

The room was very clean, and the staff was incredibly helpful and friendly. The hotel was quiet and modern.

The room was clean and comfortable. The staff was very helpful, The bar and food are grossly overpriced. $22 for a martini that was not good. The breakfast also very expensive lacked selections.

I didn't like that you charged for parking. It is not like it is the city. There is ample parking on site. The ice machines didn't work. You couldn't control your heat. The Keurig didn't work. Coffee is essential in the morning.The internet was not working and they wanted to charge $25 for an early check in. The nickle and diming people was a turn off.If you cant check in until 4 pm(extremely late) and check out is at 11. You are not getting a whole day. An earlier check in would've avoided the long lines for the one employee that was there. There was a guest checking in, he went to pit his things away and the hotel staff ticketed his car. You were wrong for that.

Loved it their

we stayed at Sonesta at Charlotte and it was way below expectations for the price we paid. Tiny rooms, charged us twice for the same parking, breakfast $46 for two, internet was not working for several hours, tiny rooms, cold water in the pool and dirty carpet in the room.

The room was just ok, the staff was friendly and welcoming

Shower had barely any hot water, fitness center was so outdated. Everything sounded like it was about to break. To be charging $16 a night for parking is ridiculous.

I really enjoyed it

Bad News. I will never stay there again and recommend that no one from my company stay there. Just TERRIBLE.

I had a good sleep there. Thanks!

Dirty brown rag in my bed, ice machine was broken, had to pay $20 to park in a parking lot that was near nothing. spackle on the ceiling in places falling down. Table covered in dirt or something brown shaved up. Just for as much as they nit pick and charge for every little thing that is standard with most hotels you would think they would be nicer and cleaner than this.

Clean room comes with beautiful view of the city, staff are friendly as well

Paying for parking is greedy

Clean

I usually stay at this hotel when

Room clean and comfortable

I had a king size bed booked, ended up in a queen.. not very pleased

I didn’t like it need remodeling

Nice people nice drinks good facilities

Check in went smooth, room was clean, staff was friendly!

Room cleaning and smell of hallway and room smell in general

The carpet room was extremely dirty. The bathroom sink was clogged from the moment we arrived until we left. I told concierge employees 2 times. It seems like they don't care. The door was not closing correctly. We have to push it in order to close it. They charged you parking space per day. The breakfasts buffet is expensive and poor in options.

Great hotel spot

Hotel ice machines were not working no towels in room

n/a

Great cleaning

Nice and clean room. AC worked wonderfully.

Ac worked fine

The pool.was not heated so it was too cold to swim, there was no couch in out room , just a big empty space for it. Dont care for the parking, if you dont check in first you dont know of the parking pass they give you.

Excellent property. One of my go to places to stay when in town

Room and staff was great overall. Little things like they could definitely use some updating. This is my third stay and I find it odd that such a nice hotel does not maintain empty trash cans in the exterior areas from right outside the front doors to all the parking lot cans. Over 24 hours and not one was ever emptied. Just pointing it out since as a manager I would want to know.

Room was nice, clean and bar was great!!

The room had this awful smell like a dog peed on something in there. I stayed 5 days and it took 3 days to get new wash clothes bc they said they ran out. No one came to give me room service until our 4th day of staying there. The refundable deposit of $250 is way too high for that. The ice room was disgusting as if no one has ever cleaned it. I had no interest in going to the pool after seeing how the hotel was kept. The staff up front is great but none of the house keepers speak English and that was a little annoying. The breakfast was too nasty to be as expensive as it is. I just don’t recommend this hotel for a long stay. It should be a 2 star and not a 4, lol.

Front desk was awesome and really helpful for our needs traveling

The room was a little run down, our fridge only worked intermittently. We stayed in an adjoining room but didn’t need one and at times the other room was very loud

The staff was wonderful and very friendly. Room was mostly clean besides the shower, which mostly was small details like the walls of the shower. Overall a good stay!

Perfect

Great welcoming receptionist!

Charging for parking was weird... especially in an area where it wasn't remotely necessary to do so. Felt more like the hotel nickel and diming you. Room wasn't bad, but nothing standout either.

Clean room, secure and safe facility, seamless checkin and check out.

Great hotel

The dining options was on the higher end. But the hotel was excellent

Great Stay

It was better than I imagine ! Breakfast was top and overall staff was very friendly

Clean room and quite

I’ve never had a bad experience like in this hotel, they give me a room super dirty, smelling like some one was smoking in the room.

Awful conditions and lack of courtesy conscious staff to guests requested accommodations.

I have been coming here when this property was the Crowne Plaza. Stay is always comfortable and staff is always great!

The stay was very comfortable although there was bugs in both of my rooms but they gave me complimentary breakfast. And another thing they need to vacuum the rooms better very deity floors in both rooms !

Room was nice and warm on arrival. The room was an older room but was still very nice.

Great service and facilities

Everything about the hotel was amazing! The staff were so friendly and outgoing and really made our experience delightful!

Nothing was as depicted. Customer service horrible and hotel is not clean. There was roaches seen and carpet dirty. The furniture was also ragged.

The room was cool. I had a ladybug come visit me, which was pretty awesome. The room service was good, but they had this thing in the hallway blowing air really loud; however, once in the room you couldn't hear it. It just annoyed my walking past it because I wore dresses while there, and it blew hard enough to lift them. Lastly, the receptionist was exceptional. I liked my view of the highway, so I could gauge traffic throughout the day (this helped with Lyft/Uber requests).

Very kind and hardworking, thoughtful staff. Thank you to everyone there for going way above and beyond.

staff was friendly and atmosphere was comfortable.

Great hotel

The room was super clean the only complaint we had was a loose shower head and the door to the bathroom kept coming off the guide

Everything was very good

Absolutely favorite hotel in Charlotte

Sonesta looks beautiful, from the lobby decor to the room but there were several issues during my stay. CONS: The room took forever to heat up on a very cold night. There were spots/stains on the sofa in the king room. In the morning, there was some type of bug that crawled across the sheets and the shower clogged. I spoke to the front desk agent, who was wonderful and accommodating with apologies but, I could tell it was 'known'/recurring problem. No compensation was offered. PROS: The staff is friendly/professional demeanor

Great

Great clean place

Outside sitting area needs some attention and the free lemon water container needs to be cleaned.

Staff was great but my AC unit did not work at all. And the shower collected water and drained very slowly

Cone to find out , breakfast is only $20 … and it consists of your choice of frozen breakfast sandwitch from freezer section of gas station . Room was in shambles with every fabric surface severely stayed with who knows what . I could go on but Expedia should remove this property or present it for what it is . I left and said I’d rather sleep in my car

Everything was fine. Great team. Just didn’t like the fact it wasn’t a microwave in the room. Other than that it was great

The hotel room and building were perfectly fine. I would surely stay there again.

Thexroom needed to be vacuumed. The floor was dirty. The rest of the room seemed clean though.

Good stay at a moderately priced hotel, will stay again

The front desk person told me that the room was not ready when I arrived at 4pm check in time. She completely ignored me and let me sit for an hour and a half!!!! Completely unacceptable! When I finally asked if my room was ready she acted like she never saw me. When I told how long I waited, she said "why didn't you tell me?" Like it was MY Fault! Horrific and inexcusable rude condescending and dismissive attitude from her. I didn't get her name and she acted like she didn't know what she was doing. She was wearing a dark jacket with short hair. Her attitude was disrespectful and abhorrent. I have stayed here twice before and always had great service, NOT THIS TIME! HORRIBLE EXPERIENCE. I highly doubt I will return and I will advise people not to choose this poorly run establishment. And the room was not that clean. Blackout curtains have some kind of gross stains, and broken. The carpet is filthy and stained. The desk clerk did NOTHING to rectify this abysmal failure. This location has gone down hill.

Also, the elevator did not work for a majority of our stay. We were given 3 to 4 new room keys to use on the elevator and every day one or two of them did not work.

All in all stay was okay

Staff was great. The room itself was nice but the heating/cooling system was a bit wonky and there were a few lady bugs in the room.

They must be paying for these 10/10 reviews. Stay FAR away. Lobby is nice. Rooms are DISGUSTING. Dirty carpet, water damage in ceiling, old worn out furniture. The floor we were staying on had two rooms covered in plastic I know that is done when treating for bed bugs. Loud music, parties in other rooms. Questionable clientele. We needed a place to sleep for a couple of hours to catch a flight, I couldn’t sleep due to how disgusting the room was. I asked the front desk woman a question and she had earbuds in and completely ignored me. BEWARE consider yourself warned.

The Christmas decorations and the hospitality.The rooms was nice only thing was the cleaning crew takes a while to move old bedding items from people doors.

Everything was nice. It was comfortable. The workers and the service was excellent. Just an all around nice environment

VERY DISAPPOINTED to check in and find out I’m immediately being charged $50 a day “security” charge and won’t be refunded for 5-10 business days! WHAT AN ABSOLUTE HORRIBLE BUSINESS PRACTICE and not a great way to start your get-away

Amazed from the time I walked in clean quiet well put together they made everything simple upon checking in breakfast was a little pricey but it was good will go back

Staff went above and beyond during our stay accommodating early check in and late check outs due to flight delays. Shuttle drivers were very friendly. Hotel was so clean.

Heater in the room too loud, dusty surfaces!! Stains on yhe walls..

did not stay for breakfast, but all seemed good. will have to stay when weather is milder.

I love how inviting the hotel was. the staff was very welcoming as well. the gym indoor pool in the winter, and Starbucks and breakfast at the bar . I spend thanksgiving there and I may be spending Christmas there as well.

Quick check in process. Super standard quality and safe !’

Was traveling when we made the reservation. Arrival was late and we didn’t feel like eating. Room was great. Hotel.com took care of the checkout and we slept well. Thanks for taking the hassle out of our night. Will use again.

The line to check in was over 10 people deep. It took over 40 mins and they only had 1 person. They knew they had some convention today and were understaffed. I never would have done this hotel if I knew there was a conference with screaming teen girls and no employees

Everything was very nice. Would love to stay here again.

My girlfriend and I have stayed here a couple of times and love this place! The thermostat seemed to have a mind of its own on our most recent stay. It would jump up 5 degrees without either of us touching it.

Room had water leaking from the fridge, modly and musty smell in the rooms. And they are neglectful with trash and housekeeping

room, and staff. room was infested with Beetles and ladybugs. Staff was not efficient as I had to return to the front desk three times at check in because the key was not properly activated. The morning front desk staff were rude and flirted with my fiance in front of me. I feel extremely disrespected. I won't be returning to this location and should be compensated for such disgusting experience.

It was alright. Had to find something quick. I chose this cause the ratings were high. Kids ran the hotel and it showed, i would say they were very nice to me. Hotel wasnt as updated, but it worked out if that make any sense

Great overall

everything was perfect

The king size room was very spacious and clean - although the chaise lounge was quite stained. Waited close to an hour for the shuttle but it did come and was very efficient both evening and morning Looked like a very nice hotel but I was in late and out early so didn’t frequent the bar, restaurant or pool. Nice quick snack area beside reception

10/10

Heater so loud I had to turn it off to get some sleep. Blackout curtain broken, sink cracked, no kleenex in the holder, reading lights did not work,carpet needed vacumed.

good price

Nice lobby and nice bar. Overall the place smelled like weed and tobacco. While we were staying in our room it smelled like someone was smoking in the room next to us. Room was not cleaned entirely. There was trash behind the bed and dust on the lamps. I would not stay here again but it did it's purpose for our quick trip.

Guest staff had great hospitality

Great staff

So I checked in Thursday they tried to over charge me on the incidental fee and then my room had smoke damage within the ac and they tried to leave me and my daughter in that room until I explained inhaling this is dangerous now they put me in a new room that is infested with bugs alive one and dead ones they don’t want to compensate me or Rectify this situation man listen to your gut and let’s not forget the staff look like they don’t want to be there very rude and unprofessional

Good place to stay

Check staff was very accommodating. I asked for a an early check in & they accommodated me for a fee which wasn’t a problem. Once we get to the room we were greeted at the room door with a bag of trash and linen on the floor. Then after doing an inspection of the room for cleanliness we discovered soled underwear a soiled wash cloth & $1 under the mattress…we were immediately accommodated to another room. The hotel needs a good cleaning and or updates.

Service desk staff were amazing as always. Room was super clean and the beds were extremely comfortable.

Room was neglected

It was clean and well maintained

Everything was fine , however they do charge an extra $50 on the deposit if you’re alone. And I was supposed to stay 4 nights but I only stayed 3 because there was a mouse in my room and im deathly afraid!

Everything was dirty.

I enjoyed it

Good service and polite staff. Numerous hidden “fees” they don’t make you aware of though. I stayed there a week and had no clue it was an additional $14 A DAY to PARK! I could of gotten an additional night for this

$14 charge for suburban parking that was not obvious at booking. Rooms and hotel were very worn. Worst gym I have ever seen with treadmills that made loud gear grinding sounds. One treadmill had a footlong tear in the tread. Staff was nice was the only plus.

Everything was clean with great accommodations

The room was clean, excellent and beautiful ❤️❤️ my husband had a wonderful and special birthday.

Everything was absolutely amazing!

Great views from the 19th floor!

Loved it

Listen! Brandi!!!!!!!! Is that girl! Talk about the perfect host and going above and beyond. I genuinely don’t write reviews but Brandi deserves so much more than a “Review”. Lisa Marie and Ha’son appreciated your hospitality and PROFESSIONALISM! Stay you! I pray prosperity, blessings over your life and may you continue to do whatever Gods will.

The staff was great however there were 2 issues The commode did not flush properly and the bar lock somehow engages itself.

Never will book this property again!! Stayed for 1 week and there was 3 fires , 2 back to back days , we were standing outside for hours in cold and other fires 6am woken out our sleep walk all way down 16 floors to stand outside in cold , hotel only gave us a free drink as compensation!!! Worst hotel experience ever , don’t book here!!!

Room was clean, bathroom clean

Sink in room was clogged it took maintenance a couple of hours to come but they switched us to a different room with no problems

Very modern, clean, close proximity to a lot of stores and restaurants. Friendly staff

I came in town for a business trip, you can buy breakfast in the hotel which is plus. The bad part of my stay is that there were a cluster of bugs on the balcony and one of them was in the room, so I didn’t get to enjoy the balcony. I took pics but i didn’t get a chance to show the front desk. in addition to the carpet with a stain in it. Also you’re paying for daily parking, which is not great at all. But besides that, the staff was great, very friendly.

Was too much trouble

Friendly helpful staff. Clean. Nice room. His location.

It was ok

Everyone was friendly and easy to get along with and very hopefyl

Breakfast was $20, it was not good. Hated the elevator key card mess but I guess I appreciate it?

The stay was nice. There’s no microwave in the room and they take FOREVER for your deposit to be returned to you.

Clean rooms

Room decent. Random hair found throughout the shower

Great place to stay I enjoyed my stay friendly staff bar was nice as well beautiful I will be back

very nice and the staff are very friendly and helpful

Not clean enough.

Room was clean and staff was friendly.

The room was clean. Front desk staff were efficient and friendly. Bed was comfortable. Some road noise from I-77 but I ran a noise app and that solved it. Price was fantastic.

No breakfast included

Everything in the actual hotel rooms was outdated. My shower was clogged and the water would pool after about 2 minutes of running the shower. My sink was also pretty dirty as I could see residue of toothpaste before I had even used the sink. The chairs were peeling and the furniture was just very outdated.

Very Clean

It's ridiculous that you have to pay for parking and they don't have a continental breakfast included. And 7 couldn't log into the wifi I notified the staff and they never fixed it. On the positive side the food in the restaurant was spot on and rooms were very nice.

Everything was great

The stay was comfortable and pleasant complete with friendly and welcoming staff. Overall the facility was clean. I did run into some questionable staining on the bed linens to which I requested and was given clean linens (Sheets with staining should trashed not placed on a bed for the next guest). The sofa in the room also had some spots which resembled pet drool, I would recommend the facility to invest in a steam cleaning machine especially for rooms that house pets. Also, we were only given 2 towels and 2 wash cloths for a 3 night stay for 2 people therefore we had to request more of those from the front desk. The facility should consider the number of patrons and days of a reservation when stocking the rooms. Having to request clean linens and bath towels can be a real inconvenience especially those in town on business. Overall, the facility and staff did leave a good impression with a few minor tweaks this property could be on the 5 star rating.

Great service, clean, nice size room. Only downfall would be access to the elevators at certain times of the day.

The room was clean, the hotel was large, staff was polite. Up to date furnishings and decor. Will stay again.

It's my favorite hotel in Charlotte it's the only place I stay.

Friendly staff, clean space

Large and amazingly clean hotel. Very impressive. Fun people abounded.

Had a great stay at this hotel. The room was solid. Only caveats I encountered was that there are no microwaves in the room. They do have microwaves on your floor and in the lobby. The WI-FI was also down the rest of my stay. The hotel itself has poor cell reception. Had to step outside a few times. Still had a decent stay in the end.

the room was super clean and the beds were comfortable

Worst of all, upon arrival, there is misleading parking signage that indicates that you must pay in order to park, but when I checked in I was told by one of the staffers that it’s not valid. Because I paid with a debit card, I had to make a few attempts via email to get refunded for the $46 charge that I paid. I’ll never stay at this dive again.

Nice

Wifi was not free unless u want internet u cant play or watch any movies or games with my shower wouldnt stay closed fridge didnt work ac was squeaky u had to pay to park ur car on the lot and the food had no seasoning ther was no microwave in room and no chairs for the balcony and only one desk chair in the room i checked out a day early cus the stuff was broken and the area is full of homless and needles on the ground

Common spaces like reception, lobby, walk areas are clean. Same cleanliness should be maintained inside the rooms.

Parking was good, staff friendly, one of the best smelling places I have ever been!!

Rooms are not clean!! Furniture in the room was not up to par, bathroom was not cleaned, the toilet did not flush properly, and there were old extension cords on the side of the bed

N/A

House keeping was just a problem. Requested house keeping twice during my week stay and nobody came.

Hotel was nice

Great hotel will definitely stay there again. Nice and helpful staff. Area around was good. Only downside i would say is they don’t have free WiFi but beside that it was great

It's a good hotel. It's clean and staff was very nice and helpful. Hotel near highway which is good too

Nice

Dirty room with roaches. I had to change rooms at 3 am with my 2 month old who was sleeping peacefully!!! If I didn’t have a 2 hour drive back home I would leave right now at 3:11am! Roaches were in the bed coming from the headboard! I don’t recommend this place spend the extra money! Stay somewhere else!

Staff was nice but rooms furniture condition was horrible. Also was an unpleasant sewage smell in hallways.

Woke up to the sound of vacuuming in the hallway @9am. I had to do not disturb sign on door and housekeeping still knocked. One of my bathroom towels had a stain on it. The light fixtures in the room were very dusty and the headboard really needed a good wipe down.

The pet area was excellent it was small and animals friendly

Great room , nice space

The heater was effective for a cool October night.

The room serive food is not good at all. There was no flavor or something. Then we didnt get utensils with it. The indoor pool is VERY disappointing. It is connected to the outside pool but it was very cold. Too cold for anyone to swim defeating the purpose of an indoor pool.

Everything

There was only one front desk agent, who I did not get her name, but helped me when I purchased dog items. Otherwise everyone else had a horrible attitude and seemed annoyed we were there. I understand it was busy due to the home football game but that shouldn’t matter. My husband and myself have past work histories of being front desk agents in Charlotte and the behavior shown by these employees would never have been allowed. We also had it clearly boated when we booked the room we had 2 service dogs and at check-in the woman was rude and claimed it wasn’t notated. If the property got a complete over haul remodel in rooms and staff training, we might be back. The state that it currently is in? No, we will not be back.

Great hotel! Clean room, quiet location, friendly and nice staff

Had a grate time

All the staff was very friendly

Pour bartender Ty was awesome.

The carpet was filthy-the staff were very nice

NA

Would love to stay again very safe and convenient

It really was great we were treated very well, I really enjoyed my one night there wished that i had chosen it first

…

Room was clean. Everything was nice. Didn’t like the fact that rooms were almost $200 a night but still had to pay $20 per person for breakfast. I think that’s a bit overrated but overall the stay was nice.

I had a great stay

The refrigerator in the roomwas defective. The door would not close because the freezer part was had excessive ice build up. My biggest concern came Sunday morning. I young female came to the buffet wearing extremely ininappropriate clothing or lack there of. A minimum of 4 staff members recognized and failed totake any action.clothing or

bugs were everywhere in the room

The room was nice and I liked that it was pet friendly for my fur baby.

Nice clean room close to everything

Extra fees were not disclosed

Was very nice and staff were helpful and friendly only thing I would have liked to get in the pool but the indoor and outdoor pool was not clean and water was freezing cold

A good basic hotel to stay in. You need a room key to use the elevator so it's safe in that regard. Surrounding area isn't bad either. Room had some typical hotel wear and tear but it wasn't dirty. The breakfast buffet was expensive in my opinion ($19 for adults) but also I only ate one plate so it wasn't really worth the money to me. Overall a decent, quiet hotel and it's a great simple place to stay.

Rooms were clean, but it smelled so stale when you walk in, and that's with the AC running. Of course you get use to it after being inside. We reserved a queen bed. That was not a queen bed. The bed headboard and box spring we're not that was a full mattress. No fitted sheet on the bed, it was a flat sheet folded and tucked to make it look fit. Came right off No outlet on one side of the bed, BUT a power strip under the bed. Following the power strip to the plug in showed a severe fire hazard. There were literally 2 power strips plugged in today to reach my side. This on top of a regular outlet having the adapter plug in to make it 6 plug ins This was our 2nd time staying here and husband told me not to book again with the safety hazards

Very nice hotel with excellent service, I literally have zero complaints, locate another very well maintained and safe area.

Check in was fast and informative, dining was open and accessible.Staff was pleasant to speak with. The room was large and cozy. The television was large and close. The bed was comfortable. Room service wss speedy snd nice.The towels and essentials were sufficient. The shuttle to the airport was complimentary and fast.The shuttle driver was nice and friendly to speak with and courteous.

I did not like being charged for parking. I used the pool. I wish it was warmer. The exercise equipment is in terrible shape.

Was worried at first. When I booked the rooms there was only good reviews. Couple of weeks before our stay my wife looked at the reviews, and there was some very bad reviews! In my opinion it was a very nice hotel and don't have anything bad to say. The lobby is very nice and looks like A 4 star hotel lobby.The rooms are not as nice but was very clean! I will definitely stay there again if I go to Charlotte again.

Very clean and one of the best looking hotels I've ever been to. Friendly staff and all!

It was a decent place. It will be great if they can improve cleanliness(fungal odor after the entry). Not a deal breaker but it is always good keep the property clean for the customers.

The hotel staff was great. The rooms, not so much.

From the very first day, I requested daily room service for the entire duration of my stay, and the staff confirmed it would be noted. However, no service was provided. I called to remind them the same day, and they assured me again that it was arranged — but nothing happened. The next day, I contacted a staff manager who told me they "didn't have time" to provide room service. I found this unacceptable, so I escalated the issue to the main manager, who repeated the same thing — no time, no service. Both managers were incredibly rude and unprofessional in their responses. This was one of the worst hotel experiences I’ve ever had. Despite my repeated requests, room service was never done — not even once. Eventually, we decided to leave and change hotels. I will be reporting these incidents as a violation of customer rights. This hotel has serious issues with management and basic guest service. Avoid at all costs.

The property was very welcoming to pets

The only thing I didn't like was that the room had an adjoining room and you could hear all the noises. But, the "neighbors" weren't too noisy. Also, you almost always hit traffic if you need to get on Tyvola.

Professional front desk staff

The staff was wonderful and friendly but the carpet needs a good cleaning it was terrible.

It was an uneventful stay

No one came to clean rooms to give fresh towels or toilet paper our trash was over flowing

Went great

The room had a strong smell of mildew. There was a large crack in the ceiling and an evident leak that left a strong and unpleasant odor in the room

Great place

Clean rooms , staff services

Staff were excellent my only concern here was that the room I got had a patch in the carpet. If the carpet got ruined don’t put a patch remove that carpet and put a new one. It was room 1201 but other than that everything was excellent

The staff was courteous and the room was very comfortable and clean. Front desk workers all was cool, nice, and professional. I came for a week and came back another week for business travels.

Pool was cool for my kid; room was mid. I thought it would be nicer for a sonesta but I see the potential. They need a larger, better gym facility and to clean the property more

The smell of pot wreaked on the floor with rooms starting at 301. I thought there was a $250 fine for smoking in a room? The outside pool area was littered with plastic cups & trash. However, I will say the rooms were very clean.

Property was clean and neat. Staff was very professionally

Great place to stay! Only downside is the restaurant/bar within the hotel is open at odd hours.

Nice facility but I stayed on the 1st floor where the pool is at and, kept seeing water bugs in my room. But this is a nice place to stay.

Staff was excellent super friendly. Rooms and hotel could use with some updates. The chair in the room was uncomfortable. The arms on the chair were peeling. Bed was hard

Cute

It was a last minute booking and everything went well

she was kind, friendly, courteous, 10 out of 10. If the hotel sucked her Customer Service alone would make it worth staying.

I was told when I got there that they charge for parking and that was an additional fee that I wasn’t expecting. I was told they would comp the parking but when I received my cc statement it was added on! So they didn’t live up to what they promised and I didn’t appreciate being lied too! I wouldn’t stay here again for the price.

Place was very clean the pool and gym are nice. Staff was average not very friendly.

Everything was perfect!

Close to everything will book again!

It's safe and quite .

Good

Would stay here again , check in was easy and the room was nice.

.

The staff were very friendly and our room was clean with some nice amenities. The one and only suggestion i would have is to take care of a musky odor outside the entrance and exit area of the elevator on the 18th floor. We will certainly go back if we need a stay in that area.

Grest experience

It was in the business area on the outskirts of the city. The hotel is fine, no complaints.

Great stay! Outside of town and quiet. Everyone was so friendly. Will definitely be back when coming back to Charlotte!!

Lovely property but the staff really made it for me. Friendly helpful and accommodating.

Everything

There are several lovely amenities and all of the areas are well lit. I like that it was close to most things, but not in a super busy area. Will be booking again

EVERY THING

Everyone was nice and helpful

Great place to stay

Clean but outdated

There were bed bugs all over our room. We called the front desk tonl report it and get a new room. The lady told us she was off the clock so wed have to come down there to speak eith someone. We walked down there and The lady who was off the clock and couldn't help us was still there. After standing there 10 mins and listening to them tell multiple people with reservations at 11pm they had no rooms available. The other front desk person was struggling to get staff to clean up some rooms because they had no house keepers. There was about 6-8 parties in the lobby waiting for a room. I walked to the front to speak to them about it. Was told again they had no where else to put us. Then proceeded to check in 2 people into rooms they were currently cleaning. I asked to speak with a manager who apparently not a manager but came over to pretend to be one. He verified our room had bed bugs and they'd figure something out. So at midnight and several more parties checked in, we told them we were leaving. We packed up and left. 15 mins down the road we realized my son left his shoes next to the bed. We called and they sent someone down to check. Mysteriously those disappeared but no one had been in the room since we left. They said they'd have a manager reach out for compensation for it, but 5 days later and still nothing.

The lobby is beautiful, and the room was nice and spacious. However, the bed had a noticeable dip in the middle, which affected comfort. Breakfast was limited, and for the price, I expected more options. On the positive side, dinner was excellent, and the staff was outstanding—especially Tyra, who went above and beyond. Overall, it wasn’t a bad stay. With a few adjustments, this hotel could definitely reach a true 5-star experience. The $250 hold is a high, but it worked out for the best.

Hidden fees that were not shown until check in. Found a roach in my room.

N/a

Enjoyed our stay!

Great stay, everything was nice and easy check in and check out process. :)

9/10 I would recommend.

The towels were rough feeling, other than it was great.

Tv did not work so we were moved to another room. Left property to see a concert and could not get or keys to wor when we returned.. Took staff 45 minutes to let us in our room. Same thing happened the next day. Staff was not a bit worried about our inconvenience. Also lobby is very presentable, but once you go past that it's very run down and misleading.

That the microwave was not in the room. It was where the ice machine was outside the room.

Check in and staff was wonderful and helpful

Nice

Met with my son and his family for a few days. We were pleased with our stay. We enjoyed the pool area. The restaurant and bar was pricey, but convenient.

Beautiful and clean property from the moment you walk in

The rooms are outdated and had a funny smell. One of the bathroom sinks was clogged and overflowed when you used the other sink.

Safe, clean, and smelled amazing.

Noise thin blanket

Very clean

It's a nice place. No complaints

The hotel was nice nas clean and conveniently located 15 min from the uptown area. The only thing i would have loved is if they would have cleaned the room daily and brung us fresh towels without us asking

Everything. Customer service. Friendly staff, and cleanliness

Comfortable bed. Convenient location. Attractive interior. Helpful staff. Able to charge my EV car while I slept. Much better value through Expedia than through their own website. Starting to show signs of aging as evidenced by chipped places in walls and paint. Would definitely stay again.

Beautiful sky and beautiful view. Wonderful property. A lovely bar and lovely weekend. Thank you

This was one of the best Sonesta I’ve stayed at! Loved it!!

The staff is rude and the rooms are filthy!!! Please never stay here!

The lobby area is clean and modern. Food options are to be as expected at a hotel. Staff is very friendly and kind. The rooms are a little outdated and were not very clean.

we had great time.

N/A

One of the best hotels I ever stayed in, and the female bartender was the best. She made the best drink ever. Recommend 10 of 10

Could’ve been better

The staf was great

facility smelled and had water damage

Stopped for 2 nights with my son and dog and this hotel was really nice and pet friendly! We enjoyed our quick stay and will stay again.

Check in process was seamless. Just discovered parking was covered by reservation costs.

Hotel was nice…surrounding area, not so much.

Room was underwhelming for the price. The bed was extremely uncomfortable and had low quality linens and a lack of comforter. Most of the furniture was dinged on the corners and beat up. One of the side table lamps did not work and the hair dryer smelled horrible when turned on.

I did not like that you have to pay to park and there is super LIMITIED parking

Very nice rooms and property was very clean.

I liked that it smells really good

I didn't like the way you had to pay to park. You're already spending money for a room plus deposit. So I think paying to park is ridiculous.

The on site bar and restaurant were quite nice.