Red Roof Inn Charlotte - Airport

they did not have tv, wifi, and they wanted me to go to gas station to use ATM TO GET CASH FOR ROOM, no credit card, obviously we did not stay, not a good area also,

Location, staff, cleanliness, affordability Sometimes there’s no hot shower, internet is slow.

Staff very helpful! Stay one night only!

Location

Parking lot

Location

Location Parking lot

It’s really close to the airport near everything

Good

I got stuck in Charlotte when my flight was canceled and needed a nearby hotel to get some sleep and a shower. I chose an airport hotel with airport shuttle service so that I could quickly get to the hotel (it was already pretty late at night) and then back to the airport first thing in the morning. I called for the shuttle when I arrived at the shuttle station and was told it would be 10-15 minutes. After 20 minutes I called and was told that they did not know where the driver was. She was not answering their calls. I waited 10 more minutes and finally grabbed a taxi. Once at the hotel, I was told that the morning shuttles were only 1 per hour starting at 7am. That was not early enough for my mornming flight (considering the long lines and waits that are typical in airports these days) and so I had to take an uber at 6:30 in the morning, Total loss on the so-called shuttle service. Also, they did not have a hair dryer to offer me so I had to go to bed with wet hair. The AC was very loud. Arrived home sick and exhausted.

Well lit lobby, welcoming helpful staff, clean room, comfy bed, easy check in.

The room was damaged. The personal inthe front desk and the manager was very rude and unprofessional. VERY BAD HOTEL. DONT PROMO

All None

All None

Nothing EVERYTHING DIRTY BED BLOOD ON BOTH BEDS AND LOOKED LIKE PEE MOLD ALL IN BATHROOM SHOWER DIRTY WALLS WEBS ON WALL SPIDERS ON MY BED CRAWLING ANTS ON BED CRAWLING DIRTY TOWELS & WASHCLOTHS DIRTY SINK NASTY FRIDGE TERRIBLE SMELL CIGARETTE BURNS ON BED SHOWER DIRTY THEY WOULDNT GIVE ME A REFUND THE CUSTOMER SERVICE FRONT DESK WAS RUDE AND I WILL NEVER EVER GO BACK THERE

The hotel is in very bad condition. The room was not clean, there was no hot water, and they did not return the $50 deposit. My experience was very bad and I do not recommend this hotel.

Very good

Don't stay here. The airport shuttle was unavailable. This was not communicated in advance to the customer. The internet barely worked. There was a domestic violence dispute on the property. Staff seem like they don't know whats going on and keep referring me to the manager who would be at the property at an unknown time. The pictures are all lies. Unknown stains on the chairs/mini sofa.

This hotel is unsanitary and unsafe. This a long term solution for families that are very poor and cannot afford other options. After ignoring several red flags because I was tired, I walked into the room and found a horribly stained chair next to the bed. I immediately turned around and walked out. Be safe and stay away from this motel. I'm surprised that Expedia would have this as an option.

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I love the convenience to work and location..the price is okay considering today's economy Ac / heat doesn't wasn't working ...informed Them and asked to change room as soon as I got there but wanted to fix it before changing the room..well it went out again and the next day after 5 receptionist decides that now she will change the room but wasn't mindful after telling her that I had to leave for work at 5:30.my children was left there with no heat ik 41 degree weather. When I got off work the hot water wasn't working so I couldn't take a shower and tried to warm me up some food to eat and the microwave started smoking and did not warm my food up so I was hungry cold and dirty ...paid money to live like I was on the street..very disappointed in this hotel this stay around

I love the convenience to work and location..the price is okay considering today's economy Ac / heat doesn't wasn't working ...informed Them and asked to change room as soon as I got there but wanted to fix it before changing the room..well it went out again and the next day after 5 receptionist decides that now she will change the room but wasn't mindful after telling her that I had to leave for work at 5:30.my children was left there with no heat ik 41 degree weather. When I got off work the hot water wasn't working so I couldn't take a shower and tried to warm me up some food to eat and the microwave started smoking and did not warm my food up so I was hungry cold and dirty ...paid money to live like I was on the street..very disappointed in this hotel this stay around

Nothing EVERYTHING DIRTY BED BLOOD ON BOTH BEDS AND LOOKED LIKE PEE MOLD ALL IN BATHROOM SHOWER DIRTY WALLS WEBS ON WALL SPIDERS ON MY BED CRAWLING ANTS ON BED CRAWLING DIRTY TOWELS & WASHCLOTHS DIRTY SINK NASTY FRIDGE TERRIBLE SMELL CIGARETTE BURNS ON BED SHOWER DIRTY THEY WOULDNT GIVE ME A REFUND THE CUSTOMER SERVICE FRONT DESK WAS RUDE AND I WILL NEVER EVER GO BACK THERE

Hotel is fine room was clean bed was ok, but if you need sleep Id reconsider. The hotel is definitely conveniently located to the airport which is not good for rest. Maybe they should give out ear plugs at check in.

Avoid this place. Lots of long stay residents acting as if they are in a private home. Screaming, banging, lots and lots of dogs barking all night long. Room was run down and poorly maintained, the property was old and not cared for at all. In a bad neighborhood as well. I got very little sleep because of all the dogs barking and people yelling and banging doors. Stay somewhere else.

We left our stay early due to noise, dirty conditions and feeling unsafe in the area

I was here because I had to wait 12 hours for my next flight. For what you pay is what you get oké. I just needed a bed to sleep and I slept. The hotel has a service to pick you up or bring you to the airport.

Grounds were a mess No amenities I was aware of Staff at check in was indifferent Staff following morning was rude, unhelpful and indignant No hairdryer in room as told they were mounted to the wall No cheap back up hair dryer at office to accommodate guests needs as they I’m sure were aware that they do not have them in all or possibly any of their rooms I will never be back and will spread the word far and wide

Bad

Don't expect too much for $65

I love the location not far from the airport and other fast food restaurants and shops Staff refused to issue me a business invoice and this is not good for my accounting.they said it is booking.com that has to issue me invoice something I have never seen as guests from other hotels around the world. moreover the neighbours had dogs that barked and disturbed me from having proper sleep.

Nothing Dirty rooms, hair in the shower. The non- smoking room smells like cigarettes

Nothing Nasty, bad area, very loud, thin walls, horrible beds. Was overall terrible and nasty.

Nothing Nasty, bad area, very loud, thin walls, horrible beds. Was overall terrible and nasty.

Nothing Dirty rooms, hair in the shower. The non- smoking room smells like cigarettes

Room did well for its purpose. It’s close to the airport and they had a room available for use when I had a last month trip to town.The woman from the front desk was so rude nasty and dismissive. She sent me to the furthest possible room available all the way in the back and the door was locked and room key didnt work when I called she was aware the keys for my door wouldn’t work because the battery needed to be charged from what she explained to me. I had to walk all the way back through the courtyard with all my luggage. For her to then assign me to a room them at as literally three doors down and was available. The air conditioning was working properly.

The air conditioning cover came off, looks like their was black mold around the air conditioner, when you walked in the room it didn’t feel clean and it didn’t feel cozy also smelled like weed the bathroom smelt like someone just left the room smoking weed. Never will stay their again

Room smelled heavily like weed when we first got there. Aired it out and it went away. Everything is what you would expect for a budget hotel/motel. Not the best beds or anything, but adequate for someone like me that doesn't really care. Quick and easy Uber ride to the airport.

Bad

Good location, and the staff was excellent. It smelled strongly of marijuana and tobacco.

Yes

It needs some updating because some armchairs have huge stains, the ceiling's painting is peeling and the WC is not fixed to the floor so it needs some repairs.

Does not feel safe. Bad neighborhood. Rude staff. Noise from planes directly overhead.

Clean and great location Booking

Clean and great location Booking

That they take my money

That they take my money

There was no shuttle available for me

Exceptional

Red roof Inn - come on - you can do better than this. Additionally, there were no coffee makers in the rooms. Soap but no shampoo packets or bottles and the towels were absolutely thread-bare.

I love the fact that I can bring my fur babies. This makes my vacation even more enjoyable.

Unpleasant room odor which was made worse when room heater was turned on. No coffee available in room and no breakfast provided. Just expected a little more than was provided.

Unpleasant room odor which was made worse when room heater was turned on. No coffee available in room and no breakfast provided. Just expected a little more than was provided.

Nothing Wrist hotel ice ever stayed in. Smelly, noisy, dirty. Just awful.

Pf Generoc soap

Dont DO IT

Everything

Good

First shuttle only at 7am, had to take Uber

Staff tries but consider it only as a last resort. Very close to airport.

Functional and clean room, but the area around the hotel is terrible. Isolated and unpleasant location.

I will never waste my money here again I will never again stay here, worst experience ever in my life

I did not like this hotel at all, inconvenient Nothing went well, this hotel should be torn down

Noise next room

OK for the price

OK for the price

Parking.

Place was not for females traveling alone. Felt very unsafe, men standing around all night. Asked for room on bottom floor and was told only room they had was on second floor. Room was not the best, heating unit was broken. Sheets were stained and had hair and particles on it. Floors were dirty. People hanging outside my door talking non stop at night. Did not feel safe at all.

Place was not for females traveling alone. Felt very unsafe, men standing around all night. Asked for room on bottom floor and was told only room they had was on second floor. Room was not the best, heating unit was broken. Sheets were stained and had hair and particles on it. Floors were dirty. People hanging outside my door talking non stop at night. Did not feel safe at all.

Heater was great and so was the front desk woman. In the snow storm we were grateful to be warm, but the bed was fair and the room a bit worn. Bare minimum provided and front staff super nice considering the snow conditions which resulted in loss of shuttle from airport and for return ti airport the next morning. Providing a shuttle should not be a fair weather only offering as the point is we need it even more during bad weather.

Killed several roaches, toilet was wobbly and unsecured. Each time you used it, it slammed against the wall. I booked a room online but when the got there I was told I would be in a different “room type”.

Absolutely the worse. I will never book Red Roof again. and I will never recommend this place to anyone. First, the key wouldn’t work. So the clerk let us in with master key but told us that one of us would have to stay in the room at all times because he wouldn’t be coming back out to unlock it again. Then, no heat in the room. We literally used the hair dryer under the sheets to stay warm. This was during a snowstorm and it was 18 degrees outside. Then no hot water. Then the worst part. I had to leave the next morning to get a rental car. My wife checked out at 11 but was told to wait outside til I returned. They would not let her wait in the lobby. It was well below freezing outside. If I could I would give this place a negative 1000. They should be shut down and this hotel be condemned. Not even sure at this point if it’s an actual hotel or a front for something else. I will definitely be reporting this to local and state officials

Absolutely the worse. I will never book Red Roof again. and I will never recommend this place to anyone. First, the key wouldn’t work. So the clerk let us in with master key but told us that one of us would have to stay in the room at all times because he wouldn’t be coming back out to unlock it again. Then, no heat in the room. We literally used the hair dryer under the sheets to stay warm. This was during a snowstorm and it was 18 degrees outside. Then no hot water. Then the worst part. I had to leave the next morning to get a rental car. My wife checked out at 11 but was told to wait outside til I returned. They would not let her wait in the lobby. It was well below freezing outside. If I could I would give this place a negative 1000. They should be shut down and this hotel be condemned. Not even sure at this point if it’s an actual hotel or a front for something else. I will definitely be reporting this to local and state officials

There were holes in the wall, it smelt like ciggarettes the whole time, the towels and linen were stained. The floors were covered in dirt. I was desperate so it had to do but that was the most disgusting hotel I had ever been in. For what I pad, nearly $300, I was very, very unhappy with my stay

Spent the whole day at the airport so we desperately need some rest and we did slept well. The air conditioner is so close to the bed,the room doesn't heat up that well since the bed is blocking the air plow..the rest of the room is very cold.

Nothing There were roaches. No heater in the snow storm. And very bad smell.

Room was clean and staff was friendly. There is No airport shuttle for this hotel as stated on your site. Please correct the advertisment. Thanks.

Room was clean and staff was friendly. There is No airport shuttle for this hotel as stated on your site. Please correct the advertisment. Thanks.

Close to airport Still waiting on my deposit and the room was very cold uncomfortable Bed sucked. No shampoo or soap. Front desk was unaccommodating..

Towels enought fir 2, even though we had reserved for 4. 1 small set of soap and toiletries. Bathroom was nasty, tub chipped and rusted, corners weren't cleaned.

Cold...heater didn't work well

Cold...heater didn't work well

Sheets were not clean. Stained and dirty. And found at least one LARGE bug in the bed. And no hot water.

Sheets were not clean. Stained and dirty. And found at least one LARGE bug in the bed. And no hot water.

I have been trying to contact the hotel. I need to cancel the reservation because it is over one hour away. It was advertised as being near the airport that was not advertisement.

I have been trying to contact the hotel. I need to cancel the reservation because it is over one hour away. It was advertised as being near the airport that was not advertisement.

This place is a dump. Room stinks from smoke. Front counter was a racist. Door wouldn’t lock. People hanging out in the parking with loud music. Felt like a drug house. We did not stay. Would not give a refund. Unable to contact hotels com

This place is a dump. Room stinks from smoke. Front counter was a racist. Door wouldn’t lock. People hanging out in the parking with loud music. Felt like a drug house. We did not stay. Would not give a refund. Unable to contact hotels com

The room was cold because there was a draft from the old a poorly insulated doors. Other than that, an older hotel so that is to be expected.

The room was cold because there was a draft from the old a poorly insulated doors. Other than that, an older hotel so that is to be expected.

Laundry room available and daily housekeeping visits are great

Laundry room available and daily housekeeping visits are great

Had to park my car away from my room. Car was blocking the walkway had to go throu the grass to get to sidewalk.

Beware staying here. Our flight was cancelled so we needed some where to sleep for a few hours until the next mornings flight. This is an extremely dangerous place to stay at. From what I could tell, there are many permanent residents making it more like an inner city low income apartment complex. There was prostitution and people obviously walking around intoxicated at 11pm on a Monday when we checked in. Next door to our room we heard violent domestic altercations all through the night. There were toddlers running around outside at 12am. Our room was pretty clean but really smelled of stale cigarettes smoke. In the parking lot were many broke down and damaged cars. One was even on Jack stands with an engine missing.

The bedsheets appeared dirty, found a roach and had to wait over 40 mins to the shuttle. But also can’t expect much for $60

The bedsheets appeared dirty, found a roach and had to wait over 40 mins to the shuttle. But also can’t expect much for $60

Close to the airport, clean and friendly,, would stay there again.

Close to the airport, clean and friendly,, would stay there again.

Room was clean. I

Room was clean. I

Cancelled

Cancelled

Everything perfect, you get what you pay, all ok

Everything perfect, you get what you pay, all ok

Staff was nice

Staff was nice

There were cockroaches all over

There were cockroaches all over

This hotel looks NOTHING like the picures on the Expedia site. I have reported this bait n switch to Expedia. This is a dump. Dirty, smelly, sketchy people all over the place, smoking and whispering to each other. Makes me wonder if they charge by the hour? Front desk clerk is a liar and charged me claiming i was a noshow to avoid refunding me because once i arrived at the property at 10PM i would not checknin there due to aforementioned reasons - good thing i was recording him saying he would not charge me which i will be proving to the BBB, Expedia and my CC co when i file my dispute . Liar, Gross, Dirty, Thief and Dangerous. STAY AWAY.

This hotel looks NOTHING like the picures on the Expedia site. I have reported this bait n switch to Expedia. This is a dump. Dirty, smelly, sketchy people all over the place, smoking and whispering to each other. Makes me wonder if they charge by the hour? Front desk clerk is a liar and charged me claiming i was a noshow to avoid refunding me because once i arrived at the property at 10PM i would not checknin there due to aforementioned reasons - good thing i was recording him saying he would not charge me which i will be proving to the BBB, Expedia and my CC co when i file my dispute . Liar, Gross, Dirty, Thief and Dangerous. STAY AWAY.

Hotel clerk lied and said he didn't have my credit card information.And I would have to ask expedia, not to charge me because we did not want to stay there due to the conditions of the property. We left at ten o'clock at night.Never even checked in and found a safer location. The next day I was charged. I spoke with expedia, they advised me.The front desk clerk claimed I was a no show. I described the property, the front desk, all the security cameras.The tile, the disgusting conditions of the bathroom in the so called lobby, etc... The front desk clerk refused a refund, still claiming no show. This guy is a liar, expedia fraudulently shows pictures of a decent property which in no way reflect this actual property.So it's very much a bait, and switch. Of course.I will dispute the charge and show proof via timestamped car camera that indeed I was there speaking with the front desk clerk when he tries to claim.I was a no show at ten o'clock at night. Nasty disgusting property matches his demeanor. Find somewhere else unless you're into this type of atmosphere

Hotel clerk lied and said he didn't have my credit card information.And I would have to ask expedia, not to charge me because we did not want to stay there due to the conditions of the property. We left at ten o'clock at night.Never even checked in and found a safer location. The next day I was charged. I spoke with expedia, they advised me.The front desk clerk claimed I was a no show. I described the property, the front desk, all the security cameras.The tile, the disgusting conditions of the bathroom in the so called lobby, etc... The front desk clerk refused a refund, still claiming no show. This guy is a liar, expedia fraudulently shows pictures of a decent property which in no way reflect this actual property.So it's very much a bait, and switch. Of course.I will dispute the charge and show proof via timestamped car camera that indeed I was there speaking with the front desk clerk when he tries to claim.I was a no show at ten o'clock at night. Nasty disgusting property matches his demeanor. Find somewhere else unless you're into this type of atmosphere

There were bugs in the room

There were bugs in the room

I paid for a King size bed and when I checked in, they said it wasn’t available. Completely unacceptable. Area isn’t safe. Sketchy people walking around and knocking on doors. Trash outside stacked next to the cans. Back parking lot is very sketchy. People doing weird stuff which I won’t go into details. Couldn’t sleep at all due to safety issues. Toilet didn’t flush properly. It was the worst Red Roof Inn I have stayed in. Will never stay here again.

I paid for a King size bed and when I checked in, they said it wasn’t available. Completely unacceptable. Area isn’t safe. Sketchy people walking around and knocking on doors. Trash outside stacked next to the cans. Back parking lot is very sketchy. People doing weird stuff which I won’t go into details. Couldn’t sleep at all due to safety issues. Toilet didn’t flush properly. It was the worst Red Roof Inn I have stayed in. Will never stay here again.

Then there was an intruder in the room the owner is holding me responsible for the damage done. This has been a nightmare.

Then there was an intruder in the room the owner is holding me responsible for the damage done. This has been a nightmare.

There was no hot water, the sink was clogged and part of the hotel is abandoned, people outside all hours of the night

There was no hot water, the sink was clogged and part of the hotel is abandoned, people outside all hours of the night

My flight was cancelled and I was so grateful for how easy it was to book a room and how quickly the shuttle arrived to pick me up. Compared to the price of nearby hotels, this was a bargain for exactly what I needed. Everyone was very helpful and courteous.

My flight was cancelled and I was so grateful for how easy it was to book a room and how quickly the shuttle arrived to pick me up. Compared to the price of nearby hotels, this was a bargain for exactly what I needed. Everyone was very helpful and courteous.

Property was dirty. Very out dated people hanging around the building. I could smell the weed another guess was smoking. Location didn’t look safe. I won’t sleep there anymore

Property was dirty. Very out dated people hanging around the building. I could smell the weed another guess was smoking. Location didn’t look safe. I won’t sleep there anymore

Stains on the sheets. Towels are def worn out. Staff super unfriendly, unhappy and straight up rude

Stains on the sheets. Towels are def worn out. Staff super unfriendly, unhappy and straight up rude

Booked hotel after midnight sent my daughter there to spend the night after a delayed flight and she arrived they said they couldn’t find a reservation after midnight, she had to pay a second time!!! Spent two days trying to get a refund after no avail. BS!! Never again, paid for a crap room twice !!! Don’t recommend ever!!!!

Booked hotel after midnight sent my daughter there to spend the night after a delayed flight and she arrived they said they couldn’t find a reservation after midnight, she had to pay a second time!!! Spent two days trying to get a refund after no avail. BS!! Never again, paid for a crap room twice !!! Don’t recommend ever!!!!

Disgusting

Disgusting

Big ‘ol’ Jet Airliner. You are on the flight path into Charlotte Douglas International airport. Look up and count the rivets on the plane. Looking for sleep not here.

Big ‘ol’ Jet Airliner. You are on the flight path into Charlotte Douglas International airport. Look up and count the rivets on the plane. Looking for sleep not here.

I walk in the room blankets has stains on everywhere, two hours later my daughter has an accident three hours away , so I let the staff know that I can’t stay because I have to go back to my house with my daughter and they didn’t refund my money

I walk in the room blankets has stains on everywhere, two hours later my daughter has an accident three hours away , so I let the staff know that I can’t stay because I have to go back to my house with my daughter and they didn’t refund my money

Walked Only a few feet, presents of homeless, crack heads. So thought I'd do my washing instead, was told had to go across busy road to gas station for quarters. Laundry was nothing but disgusting. Doesn't look like ever been cleaned. Had to walk past homeless sitting under steps. People yelling talking loud in carpark behind my room Basketball played in court yard all day and still at 10.30pm at night. Not worth the cheap rate. The worst hotel I've stayed in, since my 7 weeks of traveling. Wasted a day of sightseeing hiding in my room. Do not recommend staying here and if you do, don't leave your room at night . Reception didn't care..She sat on her phone not even acknowledging me.

Walked Only a few feet, presents of homeless, crack heads. So thought I'd do my washing instead, was told had to go across busy road to gas station for quarters. Laundry was nothing but disgusting. Doesn't look like ever been cleaned. Had to walk past homeless sitting under steps. People yelling talking loud in carpark behind my room Basketball played in court yard all day and still at 10.30pm at night. Not worth the cheap rate. The worst hotel I've stayed in, since my 7 weeks of traveling. Wasted a day of sightseeing hiding in my room. Do not recommend staying here and if you do, don't leave your room at night . Reception didn't care..She sat on her phone not even acknowledging me.

I booked very last minute when I could not board a flight. The area was close to the airport and quiet and fairly safe. I stayed with my adult daughter and felt safe during our stay. The office staff was great and very efficient. The air conditioning worked great, and the bed was super comfy too to allow a good nights sleep.

I booked very last minute when I could not board a flight. The area was close to the airport and quiet and fairly safe. I stayed with my adult daughter and felt safe during our stay. The office staff was great and very efficient. The air conditioning worked great, and the bed was super comfy too to allow a good nights sleep.

You have to put down an extra deposit on checking in to ensure you don’t smoke. Rather ridiculous. The room didn’t have a functioning a/c unit or fan for any ventilation. Sheets wet also dirty and stained. Wouldn’t recommend.

You have to put down an extra deposit on checking in to ensure you don’t smoke. Rather ridiculous. The room didn’t have a functioning a/c unit or fan for any ventilation. Sheets wet also dirty and stained. Wouldn’t recommend.

This place is a nightmare straight out of a horror movie and not a single person in charge seemed to care. Doors were left unlocked, bugs were crawling everywhere, and it felt more like a trap house than a hotel. If you value your safety, your health, or even the smallest shred of dignity, do not stay here. Honestly, I hope this dump gets shut down and every last one of the worthless staff loses their jobs. The world would be better off without a place like this pretending to be a hotel.

This place is a nightmare straight out of a horror movie and not a single person in charge seemed to care. Doors were left unlocked, bugs were crawling everywhere, and it felt more like a trap house than a hotel. If you value your safety, your health, or even the smallest shred of dignity, do not stay here. Honestly, I hope this dump gets shut down and every last one of the worthless staff loses their jobs. The world would be better off without a place like this pretending to be a hotel.

Cheap for a 4-5 hour nap before leaving for a rescheduled flight

Cheap for a 4-5 hour nap before leaving for a rescheduled flight

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The bathroom door did lock, the bath tub drain was block the was just one small soap

The bathroom door did lock, the bath tub drain was block the was just one small soap

Get what you pay for…

Get what you pay for…

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I was so comfortable in my hotel room. Friendly front desk associate and fast check in. I will definitely book this hotel again. Also the room was really clean and cozy. 10 ⭐️

I was so comfortable in my hotel room. Friendly front desk associate and fast check in. I will definitely book this hotel again. Also the room was really clean and cozy. 10 ⭐️

Stayed here because my

Stayed here because my

Location is good, but too much pot smoking right outside our door(s). We had to put towels down at the bottom of the door to stop the stench!

Location is good, but too much pot smoking right outside our door(s). We had to put towels down at the bottom of the door to stop the stench!

I was double charged for the deposit, the ceiling in the bathroom area was falling down, the room smelled like cigarettes and the property was occupied by drugs and prostitution. Will never recommend and stay there again.

I was double charged for the deposit, the ceiling in the bathroom area was falling down, the room smelled like cigarettes and the property was occupied by drugs and prostitution. Will never recommend and stay there again.

Really close to the airport with shuttle (but not before 7am). Spacious rooms. You will hear the planes overhead and the outside lights do not turn off.

Really close to the airport with shuttle (but not before 7am). Spacious rooms. You will hear the planes overhead and the outside lights do not turn off.

I paid for the stay and I ever made it past the lobby. The gentleman running the desk was very rude and unprofessional. Their credit card readers wouldn’t work, he accused me of using bad cards. I tried both my work credit card and my personal debit card and he told me I had to find another form of payment for the incidentals. I told him I had no other options. He said he couldn’t help me in anyway. I left. Went to another hotel down the road and my cards worked fine. Had to pay for a hotel twice.

I paid for the stay and I ever made it past the lobby. The gentleman running the desk was very rude and unprofessional. Their credit card readers wouldn’t work, he accused me of using bad cards. I tried both my work credit card and my personal debit card and he told me I had to find another form of payment for the incidentals. I told him I had no other options. He said he couldn’t help me in anyway. I left. Went to another hotel down the road and my cards worked fine. Had to pay for a hotel twice.

We reserved 2 rooms and both rooms were consumed with roaches. They were all over the beds furniture and bathrooms. We immediately asked for a refund and left the premises. Both rooms also smelled of heavy smoke even though we had to pay a deposit for a smoke free room. This honestly was the worse experience I’ve ever had a a hotel. When I went to the front desk I found that multiple other people were in line complaining about the same issues. This hotel should not be in business

We reserved 2 rooms and both rooms were consumed with roaches. They were all over the beds furniture and bathrooms. We immediately asked for a refund and left the premises. Both rooms also smelled of heavy smoke even though we had to pay a deposit for a smoke free room. This honestly was the worse experience I’ve ever had a a hotel. When I went to the front desk I found that multiple other people were in line complaining about the same issues. This hotel should not be in business

My room smelled like it had been sprayed down with Zepp and it had a scent of mold or mildew as well. The bathroom had no toilet paper in it and the AC was loud and dirty and the filter looked like it had not been cleaned in a very long time. The pillows were barely more than just a cover. The bed itself was very uncomfortable, you could feel the springs inside.

My room smelled like it had been sprayed down with Zepp and it had a scent of mold or mildew as well. The bathroom had no toilet paper in it and the AC was loud and dirty and the filter looked like it had not been cleaned in a very long time. The pillows were barely more than just a cover. The bed itself was very uncomfortable, you could feel the springs inside.

COULD NOT STAY AT THE PROPERTY AS IT FELT TOTALLY NOT SECURE AND HAD TO LEAVE BACK TO THE AIRPORT.

COULD NOT STAY AT THE PROPERTY AS IT FELT TOTALLY NOT SECURE AND HAD TO LEAVE BACK TO THE AIRPORT.

Great

Great

I would not recommend this place to anyone!!!!

I would not recommend this place to anyone!!!!

I stayed 4 nights at this hotel. Nights 1 & 2 were a bit noisy, but okay. Night 3 was pretty crazy. At around 2:00am, a woman was screaming and crying for someone saying she was "sick" and needed to "get well". This was right next door to me. She screamed for at least 15 minutes. She was there to get drugs and she got them. Others came later. They stayed outside talking really loud until around 7:30am. They then went inside and were really loud until around 1:30pm. Either management doesn't know there is a drug dealer on the premises or they are turning a blind eye, but I don't see how they could miss it.

I stayed 4 nights at this hotel. Nights 1 & 2 were a bit noisy, but okay. Night 3 was pretty crazy. At around 2:00am, a woman was screaming and crying for someone saying she was "sick" and needed to "get well". This was right next door to me. She screamed for at least 15 minutes. She was there to get drugs and she got them. Others came later. They stayed outside talking really loud until around 7:30am. They then went inside and were really loud until around 1:30pm. Either management doesn't know there is a drug dealer on the premises or they are turning a blind eye, but I don't see how they could miss it.

I guess if you are there for a couple of hours to get some rest before a flight it would be okay. It seems as though this hotel provides extended stays so there were families sitting at their doors. A lot of foot traffic all times of the day and especially at night. Bugs were spotted in one of our group members room. It was not a safe area and rooms are not comfortable at all.

I guess if you are there for a couple of hours to get some rest before a flight it would be okay. It seems as though this hotel provides extended stays so there were families sitting at their doors. A lot of foot traffic all times of the day and especially at night. Bugs were spotted in one of our group members room. It was not a safe area and rooms are not comfortable at all.

You get what you pay for. Front desk staff not very friendly. Was woken up at 4am by 4 men pounding on the door. Would not leave unless we opened the door to confirm the person they were looking for was not inside.

You get what you pay for. Front desk staff not very friendly. Was woken up at 4am by 4 men pounding on the door. Would not leave unless we opened the door to confirm the person they were looking for was not inside.

Nice place and very clean

Nice place and very clean

It was cheap in price and I was not surprised to find it was in bad shape. Toilet barely worked. But it did the trick as a place to sleep from midnight to 6m am.

It was cheap in price and I was not surprised to find it was in bad shape. Toilet barely worked. But it did the trick as a place to sleep from midnight to 6m am.

sony at the main desk was amazing

sony at the main desk was amazing

They cancelled the reservation without notice. Worse attention ever.

They cancelled the reservation without notice. Worse attention ever.

Air conditioning was not working but at midnight, what can you do? Had to call hotel to get them to send the shuttle from the airport. Found out when I checked in that there was no shuttle service back to the airport (driver “sick”). Had to pay for a cab to get back to the airport. I had to initial a form saying I would not smoke in the room. When I went into my room it smelled like an ashtray. So much for non-smoking room. Would never stay in this motel again and don’t recommend it to anyone else.

Air conditioning was not working but at midnight, what can you do? Had to call hotel to get them to send the shuttle from the airport. Found out when I checked in that there was no shuttle service back to the airport (driver “sick”). Had to pay for a cab to get back to the airport. I had to initial a form saying I would not smoke in the room. When I went into my room it smelled like an ashtray. So much for non-smoking room. Would never stay in this motel again and don’t recommend it to anyone else.

I reserved a room at the Red Roof Inn for a friends wedding. I received a confirmation email with the booking but when I arrived at the hotel they didnt have any information about my stay and I needed to book my room the day of my arrival. It ended up costing me more than the original price. I will never use Hotels.com again because I cant trust them to get the job done.

I reserved a room at the Red Roof Inn for a friends wedding. I received a confirmation email with the booking but when I arrived at the hotel they didnt have any information about my stay and I needed to book my room the day of my arrival. It ended up costing me more than the original price. I will never use Hotels.com again because I cant trust them to get the job done.

Dogs and rooms not exceptable

Dogs and rooms not exceptable

Dirty, lousy mattress, mold in restroom on the ceiling, trash all outside of the rooms, bugs. I couldn't drive anywhere else I was so tired I was delirious that's the only reason why I stayed.

Dirty, lousy mattress, mold in restroom on the ceiling, trash all outside of the rooms, bugs. I couldn't drive anywhere else I was so tired I was delirious that's the only reason why I stayed.

It was fine for a quick stay.

It was fine for a quick stay.

Dirty and non smoke rooms smell like cigarettes

Dirty and non smoke rooms smell like cigarettes

This hotel is beyond dated. It seems that it now functions as weekly rental. The door to room 114 was so bent and unaligned it could not be secured. The room I was moved to was only slightly better. Both rooms smelled like cigarettes. I am warning other travelers to avoid this hotel if at all possible.

This hotel is beyond dated. It seems that it now functions as weekly rental. The door to room 114 was so bent and unaligned it could not be secured. The room I was moved to was only slightly better. Both rooms smelled like cigarettes. I am warning other travelers to avoid this hotel if at all possible.

This place is run down , cracks under the main entry door to room , smells like weed and cigarettes, prostitution and pimps very unsafe. Noisey people screaming in the yard at 11:30 pm . Ended up leaving the property without getting a prorated refund and drove 5 hrs home at 1:30 am

This place is run down , cracks under the main entry door to room , smells like weed and cigarettes, prostitution and pimps very unsafe. Noisey people screaming in the yard at 11:30 pm . Ended up leaving the property without getting a prorated refund and drove 5 hrs home at 1:30 am

I love the staff and customer service was great ,

I love the staff and customer service was great ,

This motel was ok. I arrived at around 2200 and initially the reception door was locked, but fortunately the night receptionist was just doing a security walk so he was back within 10 minutes or so. There was an issue at check in, but the two staff in reception were quick to call head office to resolve it. One of them was very chatty to me and that made the whole situation better. The room did smell of smoke, and there were cigarette burns in the table, but the carpet looked clean, the shower looked clean, and the bed looked clean too. I couldn't figure out the heater though so it was a little cold when not in the sheets. I would stay here again, if needing a last minute room near CLT airport

This motel was ok. I arrived at around 2200 and initially the reception door was locked, but fortunately the night receptionist was just doing a security walk so he was back within 10 minutes or so. There was an issue at check in, but the two staff in reception were quick to call head office to resolve it. One of them was very chatty to me and that made the whole situation better. The room did smell of smoke, and there were cigarette burns in the table, but the carpet looked clean, the shower looked clean, and the bed looked clean too. I couldn't figure out the heater though so it was a little cold when not in the sheets. I would stay here again, if needing a last minute room near CLT airport

Shuttle does not leave til 7 am ...no breakfast no coffee no bathtub no phone and cable was horrible. Never will go there again!!

Shuttle does not leave til 7 am ...no breakfast no coffee no bathtub no phone and cable was horrible. Never will go there again!!

I had 2 bath towels and a bath mat, no wash clothes. The cover of the toilet tank was broken and missing a corner chunk. Bed was comfy and room was clean but not sure I will stay again.

I had 2 bath towels and a bath mat, no wash clothes. The cover of the toilet tank was broken and missing a corner chunk. Bed was comfy and room was clean but not sure I will stay again.

Description Reyes 24 hours, but it’s not 24 hours in reality shuttle starts at 7 AM

Description Reyes 24 hours, but it’s not 24 hours in reality shuttle starts at 7 AM

No hot water, no hot hot showers.

No hot water, no hot hot showers.

Smelled like smoke in non smoking room

Smelled like smoke in non smoking room

The gentlemen working the front desk was VERY friendly and helpful; however, the facility is in pretty bad shape. The first room I had smelled so bad of cigarette and pot smoke, so I asked for a different room. This second room, the key did not work on the door - the door seemed pretty banged up. The third room - AGAIN the key didn't work.

The gentlemen working the front desk was VERY friendly and helpful; however, the facility is in pretty bad shape. The first room I had smelled so bad of cigarette and pot smoke, so I asked for a different room. This second room, the key did not work on the door - the door seemed pretty banged up. The third room - AGAIN the key didn't work.

Desk staff did not wake me as requested. Lukily i had a back up or i would have miss my flight

Desk staff did not wake me as requested. Lukily i had a back up or i would have miss my flight

The hotel is making good efforts on renovations and upkeep. However, my room's bathroom had obvious signs of ceiling rot and other parts of my floor or wall seemed unclean. The bedding was new and fresh. The TV worked well and I had no loud neighbors. Some people lurking around seemed a bit sketchy but overall, it was a good value for the price I paid. I would stay here again if I needed to budget.

The hotel is making good efforts on renovations and upkeep. However, my room's bathroom had obvious signs of ceiling rot and other parts of my floor or wall seemed unclean. The bedding was new and fresh. The TV worked well and I had no loud neighbors. Some people lurking around seemed a bit sketchy but overall, it was a good value for the price I paid. I would stay here again if I needed to budget.

The area look really shady

Loud party next (adjoining) room. I could hear every word, especially since they were yelling! No spare toilet paper roll in room.

Last resort.

Need upkeep

Good time

El hotel es bueno y limpio, cumple el propósito para descansar sin problemas

The staff is very rude and disrespectful will never stay at this location again..

run down motel

The staff very friendly. Be aware that airport shuttle runs only upto 11 pm.

Unsanitary and had roaches. Left soon as i seen one.

This place is not a safe area. Homeless people everywhere. They have spotlights for a reason. The property was filthy on the outside. The room itself was clean. It is very loud with the airplanes flying over you all night. If you are desperate and have no where else to stay it’s a cheap option for one night, but just be very careful. I bought a lady some food on my walk across the street to the food lion. She was digging in the clothing bin for some clothes. She said she had been staying at the red roof and she got knocked over the head and her purse was stolen. She even had a cut on her head and everything. If you are a female I definitely wouldn’t stay at this place. And if you decide to def bring your pepper spray and gun if you have one.

1 night stay king room -Check- in 7:30 PM .The room main door latch was not closing . The bed side lamps were not working . There was a regular deafening machine noise . No chance of sleep. Checking out in early morning at 5:30 AM - Worst part the property management was aware of the condition when gave feedback yet assigned it to a guest with full payment .

Bathroom need renovation and/or thorough cleaning.

Good for a quick sleep if you can sleep through traffic and plane takeoofs and landings (I can, but my wife can't)

I don’t recommend going here at all !!!!

Beautiful environment, rooms very clean, i ll recommend to everyone

Well kept room. Great price for our layover on Charlotte.

First and last time I will use Red Roof

Close to airport. Had non smoking room but people smoked outside and smell came into our room. Had desk find me a hairdryer.

The guy at the desk kept hanging up on me so we never went in

Toilet ran constantly, phone was not connected so couldn’t call front desk, bedside lights did not work- only one light in the room other than bathroom. No chair in the room, took one ourselves from outside in the hallway. Cockroach under the fridge. Sink was cracked. Woke to gunshots at 3am Sunday morning.

This place is horrible. Stains of blood and dirt in the most noticeable places. Big gap under the door which lets bugs crawl in, not to mention a big spider crawled on the bed and is somewhere in the room. No kettle - in the office there is water labeled ‘hot’ but it’s literally room temperature.

This hotel was a very cheap looking hotel no pool no features at all

Decent for the amount spent.

Dirty place

We booked a night at this Red Roof specifically so we could stay close to the airport for a connecting flight in the morning. It says explicitly in the Expedia description that they offer a free airport shuttle 24/7. We called upon arrival for a pick up and were told that the shuttle didn't run in the evenings, so we had to pay for an Uber. ($14) Once we got to the hotel, we requested the shuttle for 5:30 am for our 7am connecting flight. We were told the shuttle isn't available until 7am. We would have to pay for a second Uber. ($14) The hotel staff then informed us that our specific reserved room was not available. We had paid for the room in full, in advance and I had called the hotel earlier to say our flight was delayed, so we didn't understand how this was possible. The desk clerk tried to upsell us to a different room, which we firmly refused. The room was very worn, with damaged surfaces and a broken and leaking toilet, but we felt we had no better option at that hour. Very disappointing.

Decent motel for a night or two. Clean, decent room, well lit at night, very close to airport with shuttle service (though I didn’t get a chance to use it).

The bathtub was full of debris, hair and other filthy things...the door lock was broken, it was the worse experience ever!!!! We didn't change hotel because it was midnight, no breakfast was provided, not even coffee!!!

It was decent; convenient location close to the airport. Property could use some better upkeep. I’d use caution with the shower; I slipped and fell but thankfully caught myself. If the property reads this, I recommend you swap out the showers with one that has a textured grip floor.

Was in desperate need for a bed due to significant weather delays at CLT airport. Booked on-line at approx. 2am. Room advertised as available for immediate check-in for after midnight booking. Was told upon arriving that I had to be treated as a "Walk Up". Now I have 2 separate charges for a single night's stay for one of the worst travel experiences of my 30 years of business travel

This property advertises 24 hour shuttle service but they actually only run the shuttle from 7am to 11pm. This may be a mix up on Expedia's end. My mother was flying thru Charlotte to come help my sister after she had hip surgery and was delayed in Charlotte. We found a hotel on Expedia for $89 that we thought had 24hr shuttle service (her flight canceled at 11pm) I had to back out of the reservation at one point and then the price jumped up to $125 for the room. We went ahead and booked it but my mother had to pay for a taxi to the hotel. So after a trying day of flight delays (weather related) and with a major surgery looming we had to pay an extra $50 for a one night stay. I'm very displeased with Expedia over this whole transaction. The same room the next day was only $74. I would like to be reimbursed the extra expense. I feel like Expedia was taking advantage of people in a predicament. Additionally there was a dead roach in the hotel room. My mother says other than that hotel was clean and staff nice. But I'm not happy with Expedia.

Clean space to spend the night. I was impressed...

We stayed a night before flying out if charlotte. The room was remodeled. Both beds were comfortable.The room was smelly and AC noise was so load that we wouldn't hear the airplane at all.I had yo kill a Cockroach running on the wall. You get what you paid for.The only 5 stars is its convenient close mocation to airport

The shuttle service driver was excellent as I had left my phone in his car and he came back so I could retrieve it. The room was clean and I liked the layout of the room.

Rooms

walking to the room.garbage in piles...broken,taped windows on rooms,stained linens on the beds...filthy floors

It was ok and the price was reasonable

Ok.

When I arrived at the motel at 1 am due to a canceled flight, I was assigned to a room with no working air-conditioning. It was a hot summer night, and the room smelled bad and was stuffy. When I asked for another room, the hotel clerk assigned me to yet another room in the same condition. When I returned yet again asking why the rooms didn't have air-conditioning as advertised, he said that they were supposed to but that he wasn't a maintenance person, so he didn't know which rooms had working air-conditioning. He offered a refund, but I was exhausted and insisted on getting a room that was as advertised. The THIRD room did have working air-conditioning but smelled strange and had a toilet plunger left out by the toilet. Also note that the free shuttle to and from the airport runs only between 5 am to 11 pm, can take only 5 people, runs only ONCE an hour, and leaves 10 minutes before the hour. NONE of this is clearly communicated. At 5 am, the shuttle that I took did NOT have enough room for everyone. The driver didn't show up, so the hotel clerk shut down the office (with no note about leaving for guests) to take us 5 to the airport. Very, very disappointing place. Stay elsewhere!

I would not stay there again.

1. **Misleading Shuttle Service** 2. **Rude and Unprofessional Staff** 3. **Unclean Room** 4. **Safety Concerns**:

Would not check my mother in to her room which was booked on Expedia an hour earlier. Horrible customer service.

I did not have hot water in the morning when I took a shower. I arrived late to the hotel and they were not nice with me. It was not a friendly welcome and I think that this must be a priority. The shuttle is only every hour. That's an inconvenient because they should be more often. The only thing that I like is that the bed was comfortable and clean.

Run down. Room had light from outside coming in all night. No food. Only certain times for shuttle service.

Front desk guy very rude for no reason. Room condition very poor. Never stay again.

Checked in a within a few minutes noticed the bathroom walls covered and I mean covered with black mold. Went to front desk to a get a different room and the attendant said they were sold out and didn’t have any more rooms. Complete lie. There were 7 total cars in the parking lot at 1am! Stay away! Worst hotel I’ve ever seen.

I am writing to express my deep dissatisfaction with my recent stay at your hotel. I booked a room at the Red Roof Inn after my flight was canceled, primarily due to its advertised proximity to the airport and the availability of an airport shuttle service. Unfortunately, my experience was far below acceptable standards, and I am requesting a full refund for the following reasons: 1. **Misleading Shuttle Service**: The hotel advertised an airport shuttle service, which was a significant factor in my choice. However, I discovered upon arrival that the shuttle service operates only from 7-10, which did not accommodate my late arrival. 2. **Rude and Unprofessional Staff**: When I arrived at the hotel after midnight due to flight delays, the front desk attendant was gruff and rude, making an already stressful situation even worse. 3. **Unclean Room**: Upon entering my room, I immediately noticed that it was not clean. The pillows were out of place, and another key was left on the ground. Most concerningly, there was blood on the comforter and an unidentified substance on the chair. The room had a strong odor of smoke, the air conditioning was not working, and the door appeared insecure as if it had been tampered with. 4. **Safety Concerns**: There were individuals loitering and drinking alcohol directly outside the rooms. This, combined with the condition of the room, made me feel extremely unsafe. Additionally, the washcloth I attempted to use had a musty smell, further

Just run down a bit. Outside it looks terrible. Bustling onsite is boarded up. Then all the trees are cut down. I’m sure in the 80’s this was a great property, but not anymore. Room smelt like cigarettes.

It was serviceable for what it is.

Hotel was great, very comfortable. Guests might not like the planes flying over head but i loved it. Free shuttle but no breakfast, just coffee. Close to the airport.

Got up at 4am to check out and there was a pretty big cockroach on the wall. The desk clerk asked how everything was and I told him about the bug. He said it was probably due to the remodeling going on in the motel and they would probably need to spray. I would not stay there again .

The kindest and most helpful hosts my family has ever encountered. They went out of their way to be hospitable and make for a comfortable and enjoyable stay. I highly recommend d

Great staff, clean rooms

This hotel was closest to the airport and I picked it in desperation after a cancelled flight. Stay somewhere else until Red Roof overhauls what was apparently a Days Inn moments before I stayed there.

Looks dingy and has a strange odor in the lobby. Surprisingly the room I stayed in was very well maintained and clean. Not a bad room. Not bad at all for the price.