Radisson Hotel Charlotte Airport

The room was clean and the facility and staff were good. The location was not good area.

Very clean and very well kept, close to a lot of restaurants and shopping,comfortable beds and pillows, nice big shower,we had a king room

Clean and spacious rooms

Exceptional

The room was decent for one night. No refrigerator for my husband’s insulin. No microwave for reheating anything we brought back with us. Only one washcloth provided. No hair dryer. For the price charged I expecting a few mire amenities that you take for granted when traveling. The lack of refrigeration being most important.

Nice hotel

L’hôtel était sale et une mauvais odeur de moisissures. Dans un quartier peut fréquentable. Et en plus il mon charger 3 fois sur ma carte je dois maintenant faire une réclamation

Very nice update updated rooms. Elevators were a little dirty and deceiving, but the rooms were amazing.

It felt like they didn’t clean our room properly from the previous guest. The air didn’t work properly but no one answered the front desk or ever seemed to be there to get help

Only cleaned room upon request. The smell of drugs in the hallway

When I checked in the room they gave me somebody else was in the room so I need for you all to give me a call reach out to me

In the second room, the entry way lights flickered for approximately 10 minutes until it turned on. In the bathroom, lights around the mirror never worked in either room we were in. I informed the from desk about these issues. They always said someone would take care of it to no avail. We were charged twice for incidentals. I had to go to the front desk to ask for a refund for one of these charges. In addition, when we returned to our room after being out, housekeeping never came to clean or take the trash out. We had to call the from deck to let the know that our trash was overflowing. I strongly recommend staying at a reputable hotel. Never again will this place get my money.

Good

It was the average wconomic stay above the motel. But it did serve the purpose for the short stay in Charlotte.

Nice staff

we walked in and this lady is cussing out the front desk staff, there were 2 occasions people were there with reservations and they didnt have there reservations. i had no issue.

Exceptional

There was an odd odor in the room. A lot of the pieces of the room seemed like they had not been finished very well. Like light switches and skirting boards. They also had trouble finding our booking for check-out

They also had trouble finding our booking for check-out

My room refrigerator did not work at all, and there was no microwave in the room. Either the mattresses need to be replaced with all the stains on it.

It was clean, that is about the only good thing i can say The location is terrible, homeless people all around the parking lot doesn’t feel safe. Definitely gives bad area vibes. The manager tried to charge me for my service animal.

Location easy to get to downtown The condition of the parking

Location easy to get to downtown The condition of the parking

One towel only -- is there a shortage?! No hair dryer -- "people take them!" where does this leave the next guest!

It was clean, that is about the only good thing i can say The location is terrible, homeless people all around the parking lot doesn’t feel safe. Definitely gives bad area vibes. The manager tried to charge me for my service animal.

Staff was great, I did have a problem with trying to access my room multiple times.

Very good

Friendly staff

A/c was on but room was so hot and muggy, front desk put me in another room but it was hot as well, assuming there is an issue with ac there

Stay was fine, hotel is convenient and clean, but this is my second stay in a month and both times in different rooms the ac is running but room is extremely hot, the stay a month ago I went downstairs and spoke to them so they put me in a different room, it was not as hot and stuff but was not sufficiently cool, this time I left and went and purchased a fan and didn’t bother letting them know because this was the third room so didn’t want to bother packing up and moving and possibly be the same issue.

Thought this was a business travel style hotel so expected a continental breakfast. Not the safest feeling area.

Passable

Very good

Everything was perfect for my Valentine’s weekend!

There is no free bf

It was the worst experience I have ever had with a hotel. Dirty, stinky, out dated. I will never stay at another Radison property again.

Friendly staff Dirty sheets, broken coffee maker, and my room smelled like month old BO mixed with babie vomit. Used an entire bottle of febreeze, I still smelled it on my clothes after business trip. Now I know why they are non refundable booking

Friendly staff Dirty sheets, broken coffee maker, and my room smelled like month old BO mixed with babie vomit. Used an entire bottle of febreeze, I still smelled it on my clothes after business trip. Now I know why they are non refundable booking

Don't book or stay here. Room smelled funny; some staff members were not helpful; questionable surroundings.

Absolutely nothing The room we stayed in room 111 had wet carpet and smelled very bad we slept with our clothes on thats how awful the smell was ...I did ask for another room but was told there was nothing available All in all very awful experience having to stay in that hotel and not be able to sleep comfortable i felt so bad it was my daughter's birthday and this place ruined it for us

Locations Mold in shower, dirt on bathroom wall, no extra toilet paper, no cream sugar stirrer for coffee, no restaurant as shown

Locations Mold in shower, dirt on bathroom wall, no extra toilet paper, no cream sugar stirrer for coffee, no restaurant as shown

Absolutely nothing The room we stayed in room 111 had wet carpet and smelled very bad we slept with our clothes on thats how awful the smell was ...I did ask for another room but was told there was nothing available All in all very awful experience having to stay in that hotel and not be able to sleep comfortable i felt so bad it was my daughter's birthday and this place ruined it for us

Everything from the lobby carpet and couch is filthy. The blinds in room don't work the shower curtain is to small for tub and rod for it doesn't work . The lobby has no snacks it's all empty . The air conditioner didn't work kept turning off so room was hot and stuff I asked for a fan nope they don't have fans either . Had to ask for towels and soap. There was no rooms to change too so we were stuck . Worst Radisson was I have ever been too

Make sure you have your bang stick with you

Very poor

This place is gross. It looks nothing like the pictures. We were followed by some guy in the parking lot

Yes

The hotel was very run down. It’s connected to a closed red lion. Our room was dirty and smelled like weed. The window screens looked like they had been sprayed with something and never cleaned. When the shuttle came to pick us up at the airport he watched us struggle to load our luggage into the seats. Didn’t even tell us we could put them in the back, just sat in the drivers seat and watched. I ended up with a suitcase on my lap. All the cases of food or drinks at the hotel were empty. There is no restaurant as described in the Expedia amenities. It’s like staying in a hotel that is nearly abandoned, about to close.

Room wasn’t clean when I checked in. I requested a full room service then they cleaned it. Overall it was a good experience.

Superb

HVAC had mold. It was very toxic for my girlfriend who has upper respiratory issues.

This hotel was a huge disappointment. The room smelled, the bedside lights did not work and the mattress was stained. I arrived at 9pm after a late flight. The vending area had 2 Gatorades and empty machines. The neighborhood was not one that I would feel safe to walk to a restaurant at that time. The shuttle the next morning was late because of a driver dispute. I ended up sharing an Uber with another disappointed traveler. The only reason I gave one star was because zero stars was not an option. Avoid this hotel at all costs.

Internet

It was a interesting experience The website sad there was a restaurant on site but it was being renovated. Night person was such a dud, couldn’t understand her or hear here. Our first room was occupied… the second room wouldn’t open and after that this place became a joke. It’s in a sketchy neighborhood with interesting women walking around. You can figure it out.

It was a interesting experience The website sad there was a restaurant on site but it was being renovated. Night person was such a dud, couldn’t understand her or hear here. Our first room was occupied… the second room wouldn’t open and after that this place became a joke. It’s in a sketchy neighborhood with interesting women walking around. You can figure it out.

Very good

Passable

Exceptional

No continental breakfast, pool was closed

The area is very run down the rooms were clean and ok for the price and staff was great. They can’t help their location

Hotel was clean, comfortable beds, staff could have been friendlier

Superb

I was a bit concerned when I saw some of the reviews but my business stay there was fine. The pool was closed due to the season. My room, bathroom and all were clean and you can tell it was recently renovated. The only issue I had was controlling the AC. The area on the ac unit where you'd normally adjust was sealed and a signed stated to use the thermostat on the wall to control it. Well, that didn't work no matter what I changed it to: AC, Heat, Off-- nothing. When I told the front desk she said she wasn't aware of any sign on the AC unit itself and would have someone look at it. I believe they didn't want people to adjust the thermostat so it's somewhat "locked". Otherwise, my stay was nice. I didn't use the breakfast area. The location wasn't too far from downtown either

Greeted by a nice lady at front desk

Greeted by a nice lady at front desk

Terrible !! Poor customer service. My room did not have the proper amenities; for example, the bathroom light (mirror) was not working. There was no iron, and the coffee maker was empty—no sugar, no coffee, and no tea.

This was just an average hotel but the hotel staff was so friendly. Someone greeted us every time we entered and also when we left. The beds were very comfy and the corridors were clean.

Room didn't meet my expectations at all. Sheets looked dirty and there was laundry and trash left in the hallway the entire night. Will not be coming back to this one.

Had a very rude latina lady first day . Ag thw front desk. We were treated so badly that i would have left had i not had a reservation. . I travel alot for work and have NEVER been treated like that ANYWHERE . Rude and entitled and not helpful at all. We were tryin to check in early after a long flight. Which is normally just fine. When her shift was over . An hour later. A lovely man. Helped us and got us right in. After that it was great stay. That woman should not work in customer service. .

The website said there was a restaurant. The restaurant is under repair and there was no accommodations bu a few snacks. If I had known that, i would have selected another hotel. The restaurant was one reason i chose this hotel. Sraff was very helpful.

The desk lady at the front desk was friendly and professional. She was a big part of my positive score. The WiFi was the worst part of my stay. It was clunky the first tiime setting up and had to repeat the process daily. Also no complementary breakfast.

The area the hotel was in was a bit unnerving, so I questioned the parking.

Did not have breakfast. Staff was attentive. Coffee pot was not working and they provided another one

Rough area, almost no food to purchase in hotel, gross kitchenette, no soap in bathroom of room, placed unannounced $75 hold on my credit card

Looked old elevator had a musty odor.

Stay somewhere else period! They hold 75 dollars for incidentals on your card. My child had a nose bleed while sleeping and they charged my card 300 dollars to clean the sheets. I also took pics and notified the front desk when i noticed the blood and they still charged the ridiculous amount. Also, the bed had a mattress protector on it that blood also got on and all they had to do was wash them immediately in cold water, but instead they allowed them to dry and over charged me. This is not a 5 star hotel, there are no Egyptian cotton sheets on the bed, so 300 dollars is excessive.

First I state that the staff were incredibly friendly and helpful. They hotel room was nice with comfortable bed and clean bathroom but, lacked a microwave in your personal room. This was annoying because there were only few in the building by the checkin desk. The outside area had a few bars and restaurants close by which was convenient so you didn’t always have to drive but, the are does get sketchy at. So to sum it up no, I will not be booking here again but, if you need a place to rest that’s close by the airport I recommend.

Horrible service. The website on Expedia had said there was a free continental breakfast. No food whatsoever, just water.

This is an interesting hotel in an interesting area. It’s not bad but I would only recommend staying here for budget reasons. Good for overnight stays or stays where you only need the room to sleep and shower.

Shuttle drivers were great as well as all staff. Hotel is a bit older and room wasn’t quite stocked with toilet paper & soap but easy enough to get at front desk. Both room and bathroom were clean. Great bbq recommendation we could walk to!

room was clean! it’s a really nice hotel for its price, will be staying again

I never made it into the room. During the massive storm on 1/31 that shut down CLT, I went on Booking.com to book a room. I received a confirmation from both Booking.com and then from the hotel, only to arrive via a $70 Uber that required more than two hours to secure, to be told that I didn't have a room and that the hotel had been sold out since noon that day but was still showing availability on the OTAs. TERRIBLE! That the hotel was selling rooms they didn't have!

Halls smelled like weed!

The mini fridge was broken. The AC unit was broken. Horrible pillows.

There were no bath towels in the room. The hotel is located in a very run down neighborhood, with a lot of homeless people wandering around. There was a lot of noise from the lobby until late at night.

Homelessness encampment right outside parking lot. Did not feel to safe.

Hotel is apparently in a bad part of town, but we did not feel it. We were told about it but the Uber drivers.

Calm , quiet experience

Terrible WiFi ....completely down on my 2nd day. I need WiFi to work and I had to exit early and go to the airport to get WiFi service. The personnel at the hotel were very helpful but it was not resolved.

They locked me out of my room on the 31st because I didn’t check out by 11 am but was scheduled to checkout on 2/22. I had to leave and go to another hotel for the night. I would like a full refund. I even showed them the confirmation of my dates

I got sick from the room and hotel being fumigated!! I checked out after 20 minutes and the sad part was that it was a non refundable room that i booked for 4 nights....smh

Rooms are always clean and the staff is attentive.

Toilet paper was not stocked, cable in the room didnt work, lights didn't work half the time, and the water didnt get hot

The room didn't have none of the amenities that it said it had. The size of the room was fine. It took 5 minutes or longer for the water to get hot to take a shower. I gave it a 1 star for the size of the room. I wouldn't recommend unless its some upgrades!!

Shower water wasnt getting hot at all :/ I had to take cold showers

Room was exceptionally cold upon arrival (during extreme cold weather event) and staff very slow to respond

Old coffee in the lobby.

The employees was nice and courteous

It did not have breakfast thought it said it would.

Nothing False advertising No restaurant No marketplace Dirty walls/rug

Nothing The photos on the site is not accurate in real life.. hotel rooms are out dated.. also it’s connected to a sketchy hotel next door. Do not book if you’re thinking it’s one of the fancy Radisson hotels.

Room was dirty, staff was not good at all.

The stove wasn't working, there was no breakfast, there's no microwave in the room (only in the lobby), and there was no soap in the bathroom.

We didn't get out of kansas city due to our flight and when I called to cancel I was given the run around. I will never book another room there.

Hotel lied about a running shittle, then refused to refund. My.credit card complaint will not fail, but this hotel had rude fesk staff that was no help. Stay away for sure.

Made reservations the day before our arrival and confirmed the airport shuttle service. Night of arrival with my children and friends call the property and advised there are no shuttles running call Uber. Contacted Uber spent over $100 for two Uber trips because 7 of us. Arrived to property and told they overbooked and nothing they could do for me and children- it was 930 at night. As we stood there several couples arrived and were allowed to stay in king bedrooms - we had reserved two rooms with two queens. When asked night clerk why we couldn’t have king rooms advised we only reserved two rooms and we would only get two rooms. We asked to speak to manager and were told they wouldn’t be in until tomorrow and nothing she could do because wasn’t her decision. We asked again if we reserved already and property overbooked why they wouldn’t make it right by allowing us an extra room or two to cover our family. At this point, clerk said she refuses to answer us because of our attitude. I hope they record their lobby and see our interaction and it would show we had no attitude the clerk did. We ended up reserving another hotel Hilton uptown and reserved more Uber rides to take us there. This property is the worst and our Uber drivers confirmed same saying they always hear complaints from people staying there- DO NOT reserve a room there. I have never written a review but I felt I had to this time . Do not give this property your money.

We had an unexpected stay in Charlotte due to weather and this hotel was a last minute booking. When we arrived, i was told they were full. When I showed my online confirmation, i got a room instantly. I would generally describe this hotel as shabby; dinged up furniture, old appearance. Staff were nice but completely unhelpful with any questions about local food options. The lobby pantry was completely bare and the coffee station featured empty pots. Room was sparse but clean. It worked for our emergency situation but i would recommend it for that reason only.

Room was fine, staff wasn't very engaged.

The staff upon arrival was very courteous. The room was questionable? Upon entering the room, the first light to turn on had to be shut off due to the constant blinking. A person sensititve to the "light show", could of seizured. The top comforter on the bed had a stained, not sure whether it was cleaned or not. The bed sheet had a small hole , really? Im very picking where I lay my head to sleep. I tried calling for a wake up call, but the line continued to ring several times with no assistance. The window shades were either dirty or stained. I think this Radisson needs to be revisited for a make up.

Chan

The room was clean, comfortable and up to date. The hotel is close to but not quite in a a nice area with some pleasant restaurants and microbreweries. Pervasive smell of marihuana in hallway. Neighborhood seems to be in the process of improvement but not all that inviting. There is a very nice strip club in walking distance. Hotel seems to be short staffed.

Good location No hair dryer and no coffee maker in the room

Simple secluded ?

Leaving my car at hotel at no cost. I felt it was safer than at airport. Room and bathroom clean. Quiet facility. I got locked out of my original room (lock froze) and was put in another room without my belongings. It was about two hours before I got my suitcase, late at night. Very inconvenient. Restaurant is poor.

Staff were nice. The hotel does not have a restaurant and/or bar which is disappointing. I also found the room to be just ok. The air conditioner/heater would not turn off, the blinds were broken, there was no hand soap in the washroom and there was no Kleenex. I personally would not stay here again

Room wasnt clean and no sheets. Change rooms and refrigerator didnt work

Clean

Meh

They took $75 without tell me and then when I went to them about it they said after I checked out they would send it back it has been 18 hours and 21 minutes and it has not been send back

Location looks kind of sketchy but nothing happened to make me uncomfortable. Rooms were ok, staff was nice. Nothing too fancy, just a regular hotel to sleep in and house your stuff.

Awesome very clean

The hotel room was adequate. It was missing a hair dryer in the bathroom, so we informed the front desk upon leaving. No closet to hang clothes or coats - just a standing rack with hooks. The heating unit was loud when we turned it on, so we had to turn it off when trying to sleep or watch TV. No paper cups in the bathroom - found them near the TV with coffee items.

Wifi sucks…Homeless people everywhere…Dont feel safe

Check in and out staff was friendly. The location was the main reason we booked here, walking distance to breweries we wanted to go.

Room is very dirty, the area is unsafe. I checked in and check out an hour later due to not to feeling comfortable stay with my young daughters.

It was ok

No coffee in the lobby

.

The front desk staff was extremely professional given the influx of late night guests due to flight cancellations. However, the rooms were not up to par. The first room’s door lock was broken so it took another 45 minutes to resolve / get in. I was moved to a new room that had rotted wood in the under sink shelf (literally crumbling with hole); used towels hanging from the shower rail; stained towel provided as “new” ones (one with red dot that appeared to be blood); no toiletries provided (not even one bar of soap, just an empty bathroom with towels). I survived the night as an emergency stay, but I would not return or refer this location to anyone.

Nice

Great value hotel , very nice people and great room

Large homeless encampment within 1/4 mile of hotel. Staff does good job of keeping eye on vehicles in parking lot. I was woried stuff in bed of truck would get stolen, but it didn't.

The bed had eyelashes on it and false fingernails were on the floor

Everything was good

The staff Anthony day clerk and Markitus night clerk were very professional, had great awareness of guest and informative of the surroundings area. And helpful with checking in. The lobby, and rooms were clean and air conditions worked perfectly. The room was located in safe spot on the floor. Thanks Anthony and Markitus for making our stay comfortable. :-)

It served its purpose. It was a mid 3 star hotel. The towels were thin. They did provide a shuttle to and from the airport, which was nice. Bed was not bad. Relatively comfortable. Decent neighborhood with food choices nearby.

The parking lot was well lit and seemed safe. The room was clean and quiet. It would have been nice if there had been decaffeinated coffee along with the regular coffee in the lobby.

When I arrived at the property, staff was friendly and welcoming, however he could not find my reservation. He finally put me in a room. When I went to the room, there was another occupant in the room and we were both confused and frightened. I went back downstairs and explained the situation and the concierge put me in another room which he said was "clean enough, but one of the lights was not working" He said that he would have someone come swap it out, but I dont think that happened. On my penultimate day, housekeeping knocked on my door and asked me if I was checking out today because according to their records the room I was in was to be empty. I said I was to checkout the following day. They advised that I needed to confirm with the front desk. I went down to the front desk and I had to confirm my reservation for the following day. After checking out, I was to be refunded the $75 dollar deposit. Instead, the hotel charged me and kept the $75 without explaining why. I would not recommend that anyone stay here. The rooms and hotel feel old and outdated. It is in a sketchy area and not that close to central or uptown Charlotte. Barely anything in the snack area to eat, which can be tricky if you arrive on a late flight and dont necessarily want to order a full meal. The staff was friendly, but it did not make up for the confusion aroud my reservation that happened when I arrived and even as I was about to leave. 2/5.

Not the nicest neighbourhood, but good enough for one night. The staff at the front desk were friendly.

The staff was very friendly and the room was very clean but there was an issue with the water temperature taking a long time to get hot

Great for overnight stay

Resturant not open

Everything was great

We had an overnight layover, so it was a very brief stay. The hotel feels a little dated, but was mostly clean. The shuttle driver who met us in the morning was bright and friendly.

I hate writing bad reviews but this one is needed. The pics on Expedia are not current, therefore misleading… The property is in need of a lot of repair and ongoing maintenance. OVERALL: Dirty and unsafe feeling. Had to leave immediately. The guy who checked me in had good customer service.

The building was clean and the staff was very pleasant and helpful

Property was clean. Staff was super nice and helpful. Area around the hotel was pretty rough.

The property did not have hot water nor was it clean. There were roaches in the room and on the bed. The staff lacked professionalism and did not provide adequate customer service when issues were bro

I had a room booked with Radisson a nice young man called me and said they were having issues with the property. Did I want a refund or to be booked with their sister property which was right next door. I agreed to the sister property he told me to come to the Radisson 1st when I arrived the lady was using her phone paid me NO ATTENTION and acted like she had NO CLUE as to what I was talking about. So I walked next door to the sister property the place was HOT and the young lady behind that desk was even ruder. I finally got my room went to use the elevator and it was OUT OF SERVICE. I WENT back to the front desk and the lady had disappeared I waited 15 minutes for her to come back and by this time a line had Forbes behind me of about 6 people. I asked if there was another elevator and she said yes down the hall as if I was supposed to know the layout of the property EXTREMELY UNPROFESSIONAL. I get to the room and the AC doesn't work I call the lobby the lady tells me come downstairs and bring my key and belongings remember I have to walk all the way to the other side of the hotel for the elevator I get back downstairs in the heat and have to wait in the long line AGAIN get a nasty attitude from the clerk again. Oh did I mention the unholy things going on outside the hotel and a gentleman's club next door. This area the hotel and the clerk are terrible. I felt unsafe and mental abused because they had already taken my money

Convenience place to stay with big parking for oversized cars and moving trucks

What i didn't like was in the bathroom there was mildew.

I had reserved 2 rooms because we were there for a women conference. The rooms looked good on the website be we had to drive pass homeless people and drug people before we got to the hotel. RM 417, blinds were not operatable and the iron board was broken we had to get another just to iron our clothes. RM 419 had no AC my friend had to be moved to RM 412 where the electricity went out and a service man had to come and fix it while she was trying to get ready for a conference night. The hall carpet was musty smelling. It was different from any Radisson I have stayed in and we were somewhat afraid when we had to enter our rental car at night. I tried to ask for a reduce price because of what all had took place but we were told manager was out. Not a good place to stay.

Room did not have microwave. Did not receive clean towels and washcloths on second night on second night

Good service

Didn’t feel totally safe in that area

Ac/heat didn’t work in the unit. One of the units didn’t even have any toilet paper, like was it even cleaned? Staff seemed annoyed and unprofessional. Horrible room set up, bathroom doesn’t even have a vanity to set anything on. Broken toilet seat. Just run down and overpriced. Tacky sign at check in about not renting room to people who live within 10 miles of the place and other strange policies. Waste of money.

Staff was very kind

Room was too dirty. First night I was unable to get hot water out of the shower. The lady at the front desk had a very smart mouth and bad attitude.

Lobby smelled like mildew, you can hear ppls conversations at the lobby in the rooms, poor lighting in the bathroom

The interior was dated, but clean. Much better choice than some of the other airport hotels.

The room was small we needed extra towels we never received them we went to use the microwave in the lobby and there were no utensils I don’t know what type of pillows they use but they were very very small stemmed like a decorative pillow and when we turned on the air or heat there was a smell coming from the unit or it triggered a smell from the carpet the tub needed to be resealed the water did get very hot and the shower felt good…all though we loved our stay in charlotte,nc WE WILL NOT RETURN TO THE RADDISON HOTEL I WILL PAY THE EXTRA MONEY FOR MORE COMFORT!!!! 😞

There were several homeless people wondering around near the property. The back parking lot looked abandoned and unkept.

The stay was ok. The rooms need to have microwaves in them

This hotel was not clean and is in a bad area. Stains on lobby couches, rooms smelling bad and didn’t feel clean, no water available to purchase at front desk, AC going on and off all night, and did not feel safe in our room. Sign when checking in states hotel is not for people that live within a mile of hotel which gives off motel vibes and is unlikely that the sign is really a deterrent. Other patrons that we encountered seemed off. We were there for only 7 hours due to flight issues, but could never stay here again. Positives are that we didn’t see any bugs and the staff was friendly including Carl the shuttle guy. We told them earlier that we needed a shuttle and they wrote our name down so that made things easier when we woke up. Also they gave us toothbrush/toothpaste when we forgot ours. Hotel was around $160 which seems absurd for the quality. It was rated a 7/10, and I thought how bad can it be but I realized that I am not a 7/10 hotel type of person.

For a non smoking hotel our room smelled of smoke, beds were lumpy, the bathroom was not clean and my brothers room smelled like pee

Nice convenient weekend stay! Affordable

I hated it there, very ghetto area and hotel!!! I will go back there or recommend anyone to go there!!!

The room did not have a microwave. And the one was supposed to have a hideaway bed and it did not.

Very clean property with modern rooms. Staff was exceptional. Accessible to some night life options and shopping also.

Nice place

The mattress had blood stains on it. It had been flipped over. There was no toiletries in the bathroom no shampoo, no lotion no soap. The people at the front desk were courteous

The lobby's sofa was filthy, adding to the overall unclean atmosphere. To make matters worse, there was a pervasive bad smell throughout the hotel. Despite the nice front desk staff, their friendliness couldn't make up for the hotel's poor condition and the unsafe neighborhood it is located in. I would not recommend this hotel.

bugs in the room

Radisson had rooms, but unfortunately only 1shuttle was operating and after 35 minutes of waiting, there wasn't enough room for all passengers. I decided to get a taxi to the hotel. Luckily the check in was quick but all snacks, bottles of water, were sold out. Luckily I had keto snack with me, and got some ice, and a cup of water from the lobby. There are no vending machines on 3 floor. No restaurant on site, and be prepared to bring your own food, incase major flights are canceled/delayed late evening at CLT. The good thing was the room was big, quiet, and bed comfortable. I got a much needed rest, after a horror travel experience with AA.

Property Management was terrible. They told us no when we asked for an extra blanket. That were stains on the walls and the floor. There were bugs on the wall. No one was Manning the front desk so we weren't able to get a water. It was all around a terrible stay. On top of that they overcharged me on my card

Pathetic service, no breakfast, no store

The property was alittle run down. The coffee maker in my room didn't work the power outlets on one side of the room didn't work. And because of early flight no coffee available in the lobby. I am very impressed with shuttle service and the park and stay featured with no extra charge for up to 7 days. That made up for every thing else.

The room was absolutely lovely and super clean.

The room was fine, the staff indifferent, access to the airport decent, location poor

.

Very comfortable beds and pillows beautiful shower

Great stay. Room appeared to be recently renovated. Surrounding area isn't great, but I wasn't looking to hang out around the hotel. Property itself was fine and parking was safe. Great burger spot in the adjacent parking lot. Easy access to BoA Stadium.

The staff was not engaged with customers needs.

Bad

The staff was very friendly and courteous.

Crummy neighborhood with lots of homeless people wandering around

This hotel was not what I expected from a Raddison. It was a very basic hotel, and a little outdated. The room was ok. It was clean and everything worked fine. Overall, it is fine for a $100/night stay, just not what a Raddison used to be.

Quiet hotel, large rooms, wonderful staff, love the Airport transportation service and the vehicle drop off service. Love the value amount paid.

Everything went smoothly room was very clean and location was perfect for traveling to our event at the Filmore.

Would not choose again due to no transportation after our flight that was delayed

Overall not a place I'd stay again

Amazing staff and very clean place

Excellente service! Definitely l'll be back

Property was fine. They were very accommodating with the shuttle to and from the airport. We did not have enough towels and no bar hand soap. Beds were very comfy. Lobby and elevators felt like they had the heat on. Way too hot!

Complete fraud. They advertise an airport shuttle, but what they have is a small passenger van that services 2 other hotels and is full before it gets to the Radisson. This brand has really gone down since Choice hotels took it over! They also do not have breakfast.

Wi-Fi wasn’t working no microwave

Staff I interacted with were very helpful and kind. I had multiple dead bugs in my bed, phone didn’t work and I was told by my Uber it was not a safe area.

The hotel offers an airport shuttle but it never showed up. I tried calling the hotel several times and no one answered. We had to pay for a ride to the hotel. The sheets were stained and bathroom floor had what looked like blood on it.

The staff were very courteous and professional

I felt safe. I ate good and I got my wake up call on time.

There was no soap in my room. It was after 2am and I was beat from a long hard day. Went to hop in the shower. No soap anywhere in the room. At that hour and as exhausted as I was I didn't want to bother with calling the desk and waiting for someone to bring soap. I washed my body with shampoo instead. Everything else about my stay was fine.

Airport shuttle service was non-existent; shady area.

This should not be listed as a 3 or 4 star hotel. The night staff was rude and unhelpful. The hotel was dirty and broken down. I would not stay here again even for free.

This hotel isn’t terrible but shouldn’t be advertised for more than 2 stars. In need of major updating, old stale carpet in the rooms. Didn’t even provide hand soap. Vending machines completely empty. First room they gave me had clogged toilet. Etc.

1. Had to take an Uber there. I had tried to call to ask for a shuttle ride; no one answered (and I don't know if there was a shuttle available at all at that time). 2. Upon checking in, I asked for a toothbrush/toothpaste as mine were in my checked bag. She gave me a toothbrush...but no toothpaste. She said they'd been out for a week. 3. Since there was no toothpaste, I asked for mouthwash. She said they were also out of mouthwash. 4. I went over to the ice water dispenser in the lobby. No water in it (just some ice) 5. As I made my way toward the room, she called me over again and changed me to a different room (because I guess the one she had assigned me was not ready?) 6. She asked if I needed a shuttle in the morning. Yes, I did. She asked what time. I said 8:30. She said they only go on the hour. Not convenient for an "airport" hotel. They should have been able to take me at the half hour. On a positive note, the wifi was fine and there was coffee in the lobby in the morning.

No breakfast option other that paying for a pop tart , ghetto neighborhood, never again

The place was nice !

Hotel was nice but in a not so good area. A lot of homeless people and ladies of the night ( if you get my drift). However the staff was very welcoming and accommodating. The cleaning crew doesn’t speak English but Norma was AMAZING! On our 3rd day we met her and it was a perfect stay after that. Clean towels and wash clothes daily, she made our bed when we asked. I will say this, if you ask for fresh linen don’t expect it until after 12pm. I thought it was very odd that they wash everything at 1 time daily?!? We stayed during a holiday weekend so it was the best we could find for a decent rate. I would stay again if I needed to.

Please do not let the photos fool you this place is borderline uninhabitable. Filthy, just plain filthy.

The front guest staff (both Black men) were very courteous and kind to me. They tried their best to find me a lower level with two queen beds. I appreciated their effort.

I don't even know where to begin. We checked into the hotel on Friday and were given keys to someone else's room. I was literally mortified. When we went back to the front desk, they acted like it was no big deal. They then assigned us a new room on a completely different floor, after we had already hauled our luggage around to the fourth floor. Having worked in the hotel industry, I recognize the sheer carelessness of the staff. I specifically told the woman at the desk to ensure we were properly checked in because we were two women staying there. Fast forward to 1:00 AM: I hear our door handle jiggle as someone tries to open it. The front desk then calls our room, saying, "What's your name? You're not checked in; our system shows your room is vacant." Are you kidding me? Our entire stay should be comped for this blatant negligence, but I was told there wouldn’t be a manager on duty until Monday morning. I never complain, and while the rooms were clean and the hotel itself was nice, the staff's carelessness is utterly unacceptable.

The service was good. The hotel was worn.

A bit of disrepair and carpet staining. Bed was comfortable

I enjoyed the convenience, but it was a little loud at night in the halls

Nice clean property, quiet area

Stayed here one night on a layover. Stayed 4th floor but killed 2 massive cockroaches and a spider on the wall. Lobby smelled like weed. Shuttle was nice at least

Was surprised that it did not offer breakfast

Extra daily fees

Good price between relation price and room.

Convenient and comfortable

Clean and modern. Check in only took seconds when I got there. 👍

No help with bags

Not a great neighborhood, but the property is clean and well kept.

Got charged for room that caught on fire, they refused to switch my room and kicked me out the hotel for a fire that was determined not to be my fault. 8632014725

The wifi was on a hotspot and wouldn’t support our phones and laptop. Room walls were gross and the ac was not very good.

The staff was very friendly and helpful. The room was not in good condition, though it could use an upgrade, especially with the sheets, pillowcases pillows mattress was comfortable. The only complaint I had was our refrigerator was leaking and so when we got up in the morning, the carpet in front of the cabinet that held the refrigerator was completely soaked, and it looked like it had been doing it for a while because the bottom of the cabinet was completely soaked And already peeling.

It had a musty smell. The pictures online are misleading it’s a dive. The staff was as nice as she could be but there is nothing she could do about the sub par accommodation. If you are stuck at the airport the last place you want to sleep is in a dive. I couldn’t turn off the air conditioner. I just slept a few hours and got out. The area is dark. Never ever again. Lesson learned

Staff was kinda rude but other than that it was great!

The staff was talking to a personal friend on their airpods while checking me in and the whole hotel smelled like weed from the second you walked in. The airport shuttle was quick and convenient.

Clean and quiet. Room was cleaned daily. Newly renovated with modern features. Bed was very comfortable. Only issue during my stay was the internet was not working frequently during my 5 nights there. Other than that I highly recommend.

Good basic stop. Nice staff and clean rooms.

Pictures online made it appear to be a decent hotel in a decent area. We are not from Charlotte and recommend spending the extra money and getting a hotel somewhere else. Employee appeared to be under the influence when checking us out. Homeless in the parking lot. Not what was advertised.

I came in late at night and the young woman at the front desk was so kind. She made me feel very welcome which meant a lot after a long day of traveling.

After being stranded by American Airlines, we had to find a hotel with shuttle service. We have stayed at Radisson in the past and enjoyed the experience.

No hair dryer in my room. Room was clean and ready when I arrived

There was only one towel and one wash rag for my huaband and I. I also had to ask for an iron and iron board. Whom ever renovated the bathroom did a terrible job on the shower flooring. It was weird and squishy