Le Meridien Charlotte

I am very disappointed with my recent stay at Le Méridien. While there were several staff members, particularly at the front desk, who were attentive, kind, and did their best to assist, the overall experience was far below what should be expected for a stay costing over $1,000 for four nights.Upon arrival and throughout our stay, there were numerous maintenance and cleanliness issues. Our room showed visible water damage on the walls, and the shower leaked. At one point, the air conditioning in our room was not functioning properly, and there were also issues with the air conditioning in the hotel social areas. To make matters worse, our room smelled strongly of marijuana, which significantly impacted our comfort. Housekeeping services were inconsistent, and communication was often difficult due to language barriers. On one occasion, housekeeping left a vacuum cleaner plugged into the hallway, creating a safety hazard that nearly caused me to fall.The pool area was especially disappointing. My nephew received a splinter due to the poor condition and lack of upkeep around the pool deck. The cabana areas were dirty and appeared neglected. There were no visible showers or emergency phone available in the pool area, and security presence was minimal. During our time there, individuals were openly using marijuana near the pool, which made the environment uncomfortable and inappropriate for families.Valet parking also presented problems.

Absolutely everything about this hotel was AMAZING…the only hiccup was the elevators were not working properly and had to wait over 20 minutes just to get on elevator but overall I will forever stay here when I’m in Charlotte

Pleasant

Bad

It’s was nice, and clean. Plus the roof top bar was wonderful! The elevators weren’t working properly

Exceptional

Exceptional

Exceptional

Whole hotel was tired. Mouldy ceilings with peeling paint, leaky shower with missing grout, beds sunk to the ground, paper thin walls, pool tired and no towels outside. The lifts were a joke - stuck in one for 15 minutes as it just kept resetting. Reception understaffed. Room service did not make beds. Generally would definitely not recommend unfortunately.

The ambience felt like luxury The elevator tremendously slow

The only complaint I have was that I didn't get the city view I booked but other than that, the stay was absolutely amazing. It was my first time in Charlotte (Drove from Alabama) The staff, INCREDIBLE! The Rooftop was my favorite honestly! Will be back!

Good place to stay and close to

The view of downtown Charlotte was beautiful. The rooftop bar is a great amenity. It was close to all the downtown activities. I was very disappointed in the room. For $230 a night I expect there to be no issues. The television was leaning forward like it was going to fall in the floor, we called the from desk who called maintenance. Maintenance comes and says the screws are stripped, they will put a work order in, but it won't be fixed while we are there. Then the mini fridge that was in there was missing a peg on the bottom, so it didn't sit straight and every time you go to open it, it nearly tips over into the floor. The outlets they had beside the bed to plug stuff into barely held the plugs, they constantly slipped out.

Exceptional

Great

Good

Passable

Location Parking fees

The staff at the front desk were very friendly and helpful whenever I had a problem. My room had roaches in the bathroom and had to be switched to another room. Where that room was still dirty. Only one elevator worked most of the time and had piles of people waiting to get on. Having to wait over 10 minutes for one at some times.

Very good

Exceptional

Check-in was easy and I was given an upgraded room with a lovely city view (though out of my king room in favor of a 2 queen room). The property was quiet away from the lobby and bar. The room itself was spacious and tastefully decorated, if a bit chilly when

Clean and parking was easy Not in a great location in the sense that it’s not close to any attractions in uptown. This hotel also gives the vibe that it’s “luxurious” in the way it’s presented online and in the cost- it’s not that. It’s weirdly in the same building as a Sheraton. The hotel was fine. But not what you think you’re getting.

The property was in a great location and a beautiful hotel. It was a quiet and comfortable stay. The elevators did not work at all going up and barely worked for going down. The bathroom was very small for the room.

I arrived at 4:30 and my room wasn’t ready so I had to wait an hour . When I finally got in the room The sheets weren’t clean and the bed wasn’t made up properly. Floor hadn’t been vacuumed there was hair and m&ms on the floor. The tv wasn’t initially working either, someone had to come up and fix it.The shower was also very dirty! I hated this hotel , I paid way too much money for such a lack luster experience. They don’t even have microwaves in the rooms I had to use the microwave at the hotel next door! It’s a cheap hotel with cheap renovations but you can tell it’s old.

Inside the rooms you can hear the people in the other rooms around you to good.

I arrived at 4:30 and my room wasn’t ready so I had to wait an hour . When I finally got in the room The sheets weren’t clean and the bed wasn’t made up properly. Floor hadn’t been vacuumed there was hair and m&ms on the floor. The tv wasn’t initially working either, someone had to come up and fix it.The shower was also very dirty! I hated this hotel , I paid way too much money for such a lack luster experience. They don’t even have microwaves in the rooms I had to use the microwave at the hotel next door! It’s a cheap hotel with cheap renovations but you can tell it’s old.

The elevators did not work at all going up and barely worked for going down. The bathroom was very small for the room.

Decor . The staff was very friendly and check in was smooth. There was dog barking next door to our room non stop. We eventually were relocated but to a room that was smaller with a horrible view. We were downgraded for someone else’s noisey pet!

Location and cleanliness Price

Decor . The staff was very friendly and check in was smooth. There was dog barking next door to our room non stop. We eventually were relocated but to a room that was smaller with a horrible view. We were downgraded for someone else’s noisey pet!

Clean and parking was easy Not in a great location in the sense that it’s not close to any attractions in uptown. This hotel also gives the vibe that it’s “luxurious” in the way it’s presented online and in the cost- it’s not that. It’s weirdly in the same building as a Sheraton. The hotel was fine. But not what you think you’re getting.

Inside the rooms you can hear the people in the other rooms around you to good.

Passable

This stay was nothing short of disappointing. The room was dated, and efforts to hide that fact were rushed and poorly done. The bathroom felt gross and it was clearly assumed that a coat of paint could fix everything, but efforts were lacking as shown by the dried paint drips on the door. Doors slammed throughout the night, and the thin walls led to us being able to hear the neighboring room's television. Probably the most horrific aspect was the lack of a fitted sheet on the bed, which is a terrible thing to discover shortly before midnight. Foolish me had read this in someone else's review, but I didn't heed the warning. Even a shower the next morning couldn't seem to wash the gross feeling off. The towels were on a shelf so high that without my partner I would have been unable to reach them. The lobby gives off an illusion of a beautiful place, but I guess you can't judge a hotel by its lobby. The cherry on top was my latte from the hotel cafe, where despite being the only customer, the individual was clearly overwhelmed and I ended up with a cup of warm lavender milk. It was delicious, but NOT a latte. Staff was overall pleasant.

The standout of my stay was the hospitality from the staff. Front desk was always helpful, location was convenient, and my room was comfy. Really like the decor of this hotel.

Decor in front lobby and rooftop bar Only 1 elevator was working … would take 10-20 minutes just to use the elevator to get to your room etc. Parking is not free. Rooms are stuffy as well as the hallways. Not to mention they double charged me 4 days after I checked out.

Decor in front lobby and rooftop bar Only 1 elevator was working … would take 10-20 minutes just to use the elevator to get to your room etc. Parking is not free. Rooms are stuffy as well as the hallways. Not to mention they double charged me 4 days after I checked out.

Superb

I had a great stay and will definitely be back when I visit Charlotte again.

Superb

Just about everything about the room itself was great. The staff were super helpful with any questions that came up during our stay. However, the elevator situation was a problem. It was not uncommon to only have one or two of the four elevators working. This obviously created some major bottlenecks.

Exceptional

Very good

Good

Enjoyed my stay, staff was friendly and helpful, drinks were really good!

Good experience for us we feel like the best

Rooftop,rooms clean,front desk people ver friendly this my 3rd time I stay here I love it. N/a

The design The costumer service. The beds were uncomfortable. All the toilets were so loud everytime you flush. The a/c was loud everytime air came out

Exceptional

Clean and chic

Exceptional

Bad

Disappointing

Yes It over priced I

The lobby was clean The atmosphere was nice and Front Desk was very friendly and helpful. The restaurants were nice and good food The rooms were outdated and smelled like old furniture and smelled like mildew I had to get a room change

Superb

Exceptional

I hated I had a suite with no microwave, and the way the pictures where taken I’m thinking the suite is split but it wasn’t the bed and living area was together for 400$ wasn’t worth it.

Superb

Nice location, nice staff, lovely room The bathroom was not cleaned good, there was hair all over the shower

Nice location, nice staff, lovely room The bathroom was not cleaned good, there was hair all over the shower

Location The price to have a drink at the rooftop after 9pm

Exceptional

Exceptional

Location The price to have a drink at the rooftop after 9pm

Well kept hotel with great amenities and service!

Jennifer was sooooo Awesome! She made us feel welcome and special! The decor and cleanliness were the best as well.

Jennifer was sooooo Awesome! She made us feel welcome and special! The decor and cleanliness were the best as well.

Terrible Valet parking. Property hard to find in location. Customer service was horrible.

The pool the rooms!! Everything

Terrible Valet parking. Property hard to find in location. Customer service was horrible.

The staff was welcoming and supportive. The property looks updated but it’s very surface level with lower quality upgrades. The furniture and fixtures peeling, warped, or damaged.

Exceptional

The staff was welcoming and supportive. The property looks updated but it’s very surface level with lower quality upgrades. The furniture and fixtures peeling, warped, or damaged.

Location Bathroom could have been cleaner

Superb

location they lied and told me that because I booked through “booking.com” i would get whatever room was available and then told me they were sold out of the room I originally booked. After calling Booking to cancel my reservation, they apparently found a room that matched my reservation. Room was not the cleanest. Didn’t like that you had to pay for parking. Also, the wait for the elevators were crazy. I waited 30 mins for an elevator.

The pool the rooms!! Everything

Location Bathroom could have been cleaner

Very good

Maintenence cleaned drain at rooftop restaurant and it let out a gas like odor and we got headaches, closed throats, coughs so that was irresponsible. The cleaning wasn't up to par but the hotel was nice, excellent staff, very pleasant.

Exceptional

location they lied and told me that because I booked through “booking.com” i would get whatever room was available and then told me they were sold out of the room I originally booked. After calling Booking to cancel my reservation, they apparently found a room that matched my reservation. Room was not the cleanest. Didn’t like that you had to pay for parking. Also, the wait for the elevators were crazy. I waited 30 mins for an elevator.

The convenience. Not enough late night dining choices.

The convenience. Not enough late night dining choices.

Superb

Exceptional

Very nice accommodations. A few hiccups that were reported to desk. Some were handled others not so much. Minor issues but for the cost I don’t believe they should have been overlooked,

Nothing

Exceptional

The rooms were wonderful! Nice size, bathroom was a little tight, but worked. The staff were great…very pleasant and helpful. The only reason for my good instead of excellent was the food at the City Lights rooftop bar. Not so great. However the bartender did take it off our bill since we didn’t like it. Maybe it was just that one item and the other items were good. The food in the adjoining Sheraton was good as well as the brewery next to it. I would stay again.

The modern decor, housekeeping was attentive to my needs, and the cleanliness of our room. I've always love my stays!

Parking was a headache

The rooms could use a remodel but aside from that it was an overall good stay. the room had peeling wallpaper/paint. the furniture and stuff had scratches and chips on them. the bed sheets had a stain or two so i bought my own and toss the ones I bought after. I would stay again if they fix this issue

The housekeeping staff was great. The guest services in the morning were great but in the evening were terrible. Asked for some mouthwash and said there was nothing and to go over to the next hotel. There was none there and we ended up paying 8$ for 2 little tiny bottles of scope. Was annoyed with the treatment when I know Le Méridien Properties are better. The fridge in the lounge did not work and sodas were warm. The food didn’t feel like it was getting replenished and some of it was flat out stale. Very disappointed with that kind of stuff happening at this quality of a hotel.

Great View Nice Staff

Bed was comfortable and conveniently located near city center. Room was gross, outdated, and literally embarrassing to be labeled as a part of the Sheraton brand. Drinks at rooftop bar were garbage. Will never stay here again.

Enjoy everything

I always stay in the same hotel every time I come to Charlotte. This time I brought my daughter and the room was a double, I will never do that again.

The location is perfect. I didn’t anticipate it being so family inclusive. It wasn’t the quiet or calming environment I wanted for my party of two. Additionally, there was a couple that was arguing at full volume in my hallway for at least an hour at 3:00 AM. Finally, the line to check in was practically out of the door.

it was ok

Elevator situation is poor. Bathroom showers covered in mold. Coffee in room was terrible. No amenities, no mini fridge, etc. Just awful for the price

Not accommodating Not accommodating

Easy to find. Walking distance to everything we wanted to do. None

Our first night, we were awakened by the hvac system making a terrible sound. I called downstairs and 2 maintenance guys showed up quickly. The hvac needed to be fixed. So the maintenance guy got us a new room and brought a trolley so we could move quickly. The next morning, we received vouchers for 3 days of free breakfast. Breakfast was excellent. Dinner was excellent too. The service was very kind. The amenities were very good. I cannot complain about anything. The response time of the staff was very fast. The rooms are clean. The bathrooms are small but very clean.

Room was fine, staff was friendly

The hotel had the necessary amenities Hotel seriously needs upgrades ad updates

Loved it Nothing

The accommodation was clean, spacious, and very well-maintained. The room was equipped with all the necessary amenities, and everything was in good working condition. The bed was especially comfortable, which made it easy to relax and get a good night’s sleep. The environment was quiet and peaceful, adding to the overall comfort of the stay. Overall, I had a very pleasant experience with the accommodation and would highly recommend it.

Rooms were clean and comfortable

The hotel was nice

Cool Property. Unfortunate they did not have the Hot Tub open, as it was covered up with a Wood Deck?? Also, they need to have a few more Convenient Items in the Shop Store they share with Sheraton. Common Tooth Paste and other essentials besides all the crap junk food. Lilly Coffee in the rooms was the BOMB DIGIIDY, keep that going!!!! The Toilets, why are they sooooo low?? In addition to being soooo low, my ball sack gets to float in the water while I'm trying to get my PooP on. Can the water be lowered so those with big nuts don't have to have them floating?? Otherwise, All Good.

Bar tenders were great, but the actual hotel staff. Not so much. They didn’t answer the phone for service and I asked if I could get a late check-out, but because I didn’t pre pay for a late check out I couldn’t get one. I stayed on the 15th floor and they only had one elevator working. It’s took almost and hour just to get to the lobby.

Bar was great

Le Meridien caught my eye when I was searching online for a place to stay while visiting Charlotte. Upon arrive, the valet greeted me, and offer service and directions. The parking area was well lit at night. The receptionists were kind and welcoming. The check in process was smooth and informative. The lobby, amenities, and elevators were clean. Everything functioned properly. The room was clean and spacious. It was on a high floor with a city view. The bed slept comfortably. The bathroom was small, but worked for what it's there for. Show pressure and temperature were great. The gym provided enough options for a good workout and cardio. The food provided by the restaurant was very good. Checkout was a breeze. I would stay at this location again. 5 star!

Yes

There was a lot of easy access to rooms with a lot of junk or supplies around the pool too, and it was hard to get to sometimes from the first floor if you wanted to go just to the second floor and not hold up an elevator. A few things in my room 17 61 were broken or had fallen off the wall, like the body wash.

Fitness center was larger than anticipated; common areas were nice.

Such a lovely hotel, with a nice gym and indoor pool. The staff was friendly. Located close to spectrum center.

Such a lovely hotel, with a nice gym and indoor pool. The staff was friendly. Located close to spectrum center.

Was what I expected from the brand.

Was what I expected from the brand.

Elevators were inconsistent. Needed to take the stairs a few times.

Elevators were inconsistent. Needed to take the stairs a few times.

We had a couples getaway weekend in Charlotte and decided to stay here. It's a bit confusing from which hotel is what. The concierges seemed

We had a couples getaway weekend in Charlotte and decided to stay here. It's a bit confusing from which hotel is what. The concierges seemed

Room was clean. The staff was very friendly. The only issue I had is that there needed to be better lighting in the room. It was very dark.

Room was clean. The staff was very friendly. The only issue I had is that there needed to be better lighting in the room. It was very dark.

It would’ve been higher but they didn’t have a microwave they didn’t have a refrigerator. Plus they charged me $70 for breakfast for 2 people….smh

It would’ve been higher but they didn’t have a microwave they didn’t have a refrigerator. Plus they charged me $70 for breakfast for 2 people….smh

Na

Na

Great stay and room service

Great stay and room service

Clean room, great service.

Clean room, great service.

Great location nice staff room clean

Great location nice staff room clean

So great!

So great!

Clean room! Great service

Clean room! Great service

Nice place and quiet. The lady at the desk noticed I was a little under the weather & gave me a credit for market to get me a few things. I’ve never had that before. Thanks so much.

Nice place and quiet. The lady at the desk noticed I was a little under the weather & gave me a credit for market to get me a few things. I’ve never had that before. Thanks so much.

Never got to stay due to weather. Tried to cancel reservation and was dismissed various times with poor communication. Will never book here again.

Never got to stay due to weather. Tried to cancel reservation and was dismissed various times with poor communication. Will never book here again.

Everything was fabulous. Will definitely stay again!

Everything was fabulous. Will definitely stay again!

Staff were fine. Elevators didn’t work half the time. No coffee, no breakfast and cold showers daily

Staff were fine. Elevators didn’t work half the time. No coffee, no breakfast and cold showers daily

Room had amazing views and close to uptown attractions

Room had amazing views and close to uptown attractions

Hotel was beautiful, nicely decorated room, great service...the only thing that threw me off was having to go to a second desk to check in (didn't realize there were 2 different check in desks before arrival)

Hotel was beautiful, nicely decorated room, great service...the only thing that threw me off was having to go to a second desk to check in (didn't realize there were 2 different check in desks before arrival)

Only stayed 1 night, but room was very clean, breakfast was fresh and great, and front desk staff was very helpful with questions. We would definitely stay again!

Only stayed 1 night, but room was very clean, breakfast was fresh and great, and front desk staff was very helpful with questions. We would definitely stay again!

The hotel staff and room was amazing with a beautiful view

The hotel staff and room was amazing with a beautiful view

Elevators weren’t running effectively, walls in room were withered and bubbled. Dust in room. No microwave. Tv kept going out

Elevators weren’t running effectively, walls in room were withered and bubbled. Dust in room. No microwave. Tv kept going out

Room service didn’t come the entire stay. They never provided us with new sheets, towels, or take our trash. Someone also left a large bag of trash in front of our door. There was also mold and dead skin floating in our ice bucket.

Room service didn’t come the entire stay. They never provided us with new sheets, towels, or take our trash. Someone also left a large bag of trash in front of our door. There was also mold and dead skin floating in our ice bucket.

Great amenities and excellent accommodations.

Great amenities and excellent accommodations.

The view was amazing and plenty of things to do locally

The view was amazing and plenty of things to do locally

Yes

Yes

Check in was quick. Our room had a beautiful view of the city. The bed was very comfortable. We will definitely stay there again.

Check in was quick. Our room had a beautiful view of the city. The bed was very comfortable. We will definitely stay there again.

Clean and nice

Clean and nice

The pictures are better than what it actually is. I paid $170 for one night and we didn’t have hot water, the elevators were broken. Paid $25 a day for parking. I am the type to pay whatever for quality, but this hotel didn’t meet the expectations.

The pictures are better than what it actually is. I paid $170 for one night and we didn’t have hot water, the elevators were broken. Paid $25 a day for parking. I am the type to pay whatever for quality, but this hotel didn’t meet the expectations.

Very good

Very good

Only downside is that it’s a little bit further from the other uptown hotels.

Only downside is that it’s a little bit further from the other uptown hotels.

👍

👍

The bar area and service was great!

The bar area and service was great!

The room was spotless. It took FOREVER to check in because they only had one person at the front desk and the line was SO long. Love how they offered champagne upon arrival. It was very quiet… I would give them another chance.

The room was spotless. It took FOREVER to check in because they only had one person at the front desk and the line was SO long. Love how they offered champagne upon arrival. It was very quiet… I would give them another chance.

No mini bar. Room was clean and staff were friendly. I was at a conference in the hotel so it served my needs.

No mini bar. Room was clean and staff were friendly. I was at a conference in the hotel so it served my needs.

Room was fine but there was some wear showing

Room was fine but there was some wear showing

For the price, there are better hotels to stay at.

For the price, there are better hotels to stay at.

Amenities - connected to the Sheraton and there are a variety of food options however food options away from the hotel are a 10-20 minute walk at minimum

Amenities - connected to the Sheraton and there are a variety of food options however food options away from the hotel are a 10-20 minute walk at minimum

I was there on a very busy weekend which made my stay very uncomfortable. The room needed some little fixes and the housekeeping did a rush job. The bed felt very flimsy and was not well made. The choices of food, quality of food were excellent and the staff very friendly!

I was there on a very busy weekend which made my stay very uncomfortable. The room needed some little fixes and the housekeeping did a rush job. The bed felt very flimsy and was not well made. The choices of food, quality of food were excellent and the staff very friendly!

Other than multiple issues with the elevato

Other than multiple issues with the elevato

Will not stay here again. Overall just a poor experience, not worth it.

Will not stay here again. Overall just a poor experience, not worth it.

Staff was amazing, from front desk to rooftop bar employees. The room was very up to date and clean. Will definitely be staying again.

Staff was amazing, from front desk to rooftop bar employees. The room was very up to date and clean. Will definitely be staying again.

Overall the hotel was good. The toilet in our bathroom was so low I could not use it. I think it came from a school bathroom for 2nd grade. The room across from us had a little dog that barked for 50 minutes while the owner went to breakfast. Except for the toilet, the room was fine, very clean/

Overall the hotel was good. The toilet in our bathroom was so low I could not use it. I think it came from a school bathroom for 2nd grade. The room across from us had a little dog that barked for 50 minutes while the owner went to breakfast. Except for the toilet, the room was fine, very clean/

Room was very nice, staff was super courteous, and I loved the amenities. Top notch hotel, I will be coming again!

Room was very nice, staff was super courteous, and I loved the amenities. Top notch hotel, I will be coming again!

great room and staff was amazing

great room and staff was amazing

Hotel seems to be dilapidated, left without a maintenance plan and below standard for a Le Meridien. Staff was kind. View from room of Charlotte is great. Location is okay.

Hotel seems to be dilapidated, left without a maintenance plan and below standard for a Le Meridien. Staff was kind. View from room of Charlotte is great. Location is okay.

I'm trying to cancel a reservation and they're not even responding.

I'm trying to cancel a reservation and they're not even responding.

Staff were really nice and kind. I want to specially compliment the nice sir in the lobny Saturday night around 1am, he was super nice to us and gave us great restaurant recommendations.

Staff were really nice and kind. I want to specially compliment the nice sir in the lobny Saturday night around 1am, he was super nice to us and gave us great restaurant recommendations.

Online it states you give a deposit of $50 and we were charged $100 and it’s been a week and we still have not even received our deposit back into our card yet.

Online it states you give a deposit of $50 and we were charged $100 and it’s been a week and we still have not even received our deposit back into our card yet.

The shower was awful. No water pressure. Also, bathroom vanity needs to be larger for a hotel room.

The shower was awful. No water pressure. Also, bathroom vanity needs to be larger for a hotel room.

We didn’t have breakfast but did order lunch… very good. Must hotels I have stayed at have awful pillows. Le Meridian actually had nice pillows. Thank you 🙏

We didn’t have breakfast but did order lunch… very good. Must hotels I have stayed at have awful pillows. Le Meridian actually had nice pillows. Thank you 🙏

The following night- and the ONLY reason booked this hotel was for the rooftop experience for sundown...- they closed it for a private event for 3 hrs- no one told us this was going to happen and staff had no knowledge . Went to take hot shower- no hot water. This place is basic and for the cost NOT WORTH IT.

The following night- and the ONLY reason booked this hotel was for the rooftop experience for sundown...- they closed it for a private event for 3 hrs- no one told us this was going to happen and staff had no knowledge . Went to take hot shower- no hot water. This place is basic and for the cost NOT WORTH IT.

This place is a dump. Marriott should be embarrassed to have their name on it. The elevator service was horrible. My 90 yr old mother had to walk down 7 flights of stairs to get out of there. The rooms are dark and run down. You can do better.

This place is a dump. Marriott should be embarrassed to have their name on it. The elevator service was horrible. My 90 yr old mother had to walk down 7 flights of stairs to get out of there. The rooms are dark and run down. You can do better.

Bathroom definitely needs to be redone. Caulk in shower was disgusting, dirty and coming up

Bathroom definitely needs to be redone. Caulk in shower was disgusting, dirty and coming up

This hotel is located on the southern side of downtown Charlotte. With an easy 5-minute walk you are in the midst of Charlotte downtown, with food and entertainment at your fingertips.

This hotel is located on the southern side of downtown Charlotte. With an easy 5-minute walk you are in the midst of Charlotte downtown, with food and entertainment at your fingertips.

Very Nice Roof Top, breakfast was great, all employees were super nice. Room beautifully decorated.

Very Nice Roof Top, breakfast was great, all employees were super nice. Room beautifully decorated.

Front desk exceptional. Very accommodating and helpful 👌

Front desk exceptional. Very accommodating and helpful 👌

.

.

Elevator was broken.

Elevator was broken.

Hotel was very nice and cozy. Bar and lounging area were awesome.

Hotel was very nice and cozy. Bar and lounging area were awesome.

Stunning views

Stunning views

The breakfast buffet was delicious as well the coffee!!

The breakfast buffet was delicious as well the coffee!!

From the moment I checked into the hotel with Stephanie everything was top tier. Jared and Fabio were very helpful in guiding me thru the parking process after I got a rental car on my second day to attend a wedding that was an hour drive in South Carolina.

From the moment I checked into the hotel with Stephanie everything was top tier. Jared and Fabio were very helpful in guiding me thru the parking process after I got a rental car on my second day to attend a wedding that was an hour drive in South Carolina.

The room needs some maintenance, but everything else looks great. Thank you.

The room needs some maintenance, but everything else looks great. Thank you.

I left 8/31 - and I have bites all over me. These were not present before check in and when I got in my car my arms started itching.

I left 8/31 - and I have bites all over me. These were not present before check in and when I got in my car my arms started itching.

Front desk was helpful when I wanted to get a new room in higher floor. They offered free champagne in the lobby to anyone close to the front check in desk.

Front desk was helpful when I wanted to get a new room in higher floor. They offered free champagne in the lobby to anyone close to the front check in desk.

Not the le meriden luxury it usually gives. Blinds didn’t slide on one side, mold and dust on the vents, wall paper coming off, wet tissue in the shower, and toilet seat peeling. Very disappointed

Not the le meriden luxury it usually gives. Blinds didn’t slide on one side, mold and dust on the vents, wall paper coming off, wet tissue in the shower, and toilet seat peeling. Very disappointed

With many hotel options in this neighborhood, staying at Le Meridian is not worth the money. They advertise a misleading rooftop experience. Online it stated the rooftop was open until 11pm but in fact it is only open on weekends and we stayed on a Monday. Additionally the TV and phone were broken. We asked to change rooms to one with a working TV but instead they wasted our time with a technician who partially fixed the TV and cost us another 45 minutes of not being able to enjoy our stay. The bathroom seemed set up like an afterthought. Not a single place to hang a towel, body wash fell off the wall, no dry surfaces. The lights were flickering a lot, in the whole room, but it was very clean and the bed was comfortable. Lastly, this hotel appears to be a gigantic waste of electricity, and hosts no attempt to reduce environmental impact. Honestly it just seemed like no one cared about the quality of our stay. And a partial refund was refused. Stay somewhere else!

With many hotel options in this neighborhood, staying at Le Meridian is not worth the money. They advertise a misleading rooftop experience. Online it stated the rooftop was open until 11pm but in fact it is only open on weekends and we stayed on a Monday. Additionally the TV and phone were broken. We asked to change rooms to one with a working TV but instead they wasted our time with a technician who partially fixed the TV and cost us another 45 minutes of not being able to enjoy our stay. The bathroom seemed set up like an afterthought. Not a single place to hang a towel, body wash fell off the wall, no dry surfaces. The lights were flickering a lot, in the whole room, but it was very clean and the bed was comfortable. Lastly, this hotel appears to be a gigantic waste of electricity, and hosts no attempt to reduce environmental impact. Honestly it just seemed like no one cared about the quality of our stay. And a partial refund was refused. Stay somewhere else!

Easy parking

Easy parking

Great Place

Great Place

Really nice.decor and vibe with friendly staff and awesome bartenders! Lovely pool area too 😀

Really nice.decor and vibe with friendly staff and awesome bartenders! Lovely pool area too 😀

Our Junior Suite was spacious, and the front desk was friendly and helpful. The decor was a bit dated, and the lights in the room flickered bright/dim.

Our Junior Suite was spacious, and the front desk was friendly and helpful. The decor was a bit dated, and the lights in the room flickered bright/dim.

Awesome n perfect. I did my birthday photo shoot there

Awesome n perfect. I did my birthday photo shoot there

It rained a little bit then the pool was closed for the rest of the night .Then went to try the indoor pool and it was freezing cold and upon entering the shower by the pool it was a big water bug on the floor

It rained a little bit then the pool was closed for the rest of the night .Then went to try the indoor pool and it was freezing cold and upon entering the shower by the pool it was a big water bug on the floor

It was nice and clean.

It was nice and clean.

We stayed for one night. Customer service and check in was amazing. It has everything you need and in a super convenient area. The rooftop bar was the perfect addition to the night.

We stayed for one night. Customer service and check in was amazing. It has everything you need and in a super convenient area. The rooftop bar was the perfect addition to the night.

The toilet leaked and we were only provided 2 towels with no bath mat. We didn't complain though so did not give them a chance to address which was our fault.

The toilet leaked and we were only provided 2 towels with no bath mat. We didn't complain though so did not give them a chance to address which was our fault.

Its an okay hotel nothing to write home about

Its an okay hotel nothing to write home about

The property had missing wall outlets and the wall was unfinished around the shower head.

The property had missing wall outlets and the wall was unfinished around the shower head.

For the most part the hotel is nice. The main issue was that the front desk line was always busy and no one can help for towels or toilet paper. We had to get it from the Sheraton side downstairs.

Main thing was the shower head leaked and had a wash rag tied around it so water didn’t just pour all over you from the leak.

My stay was okay. The parking was easily accessible and check in went smoothly. However, the rooms could use remodeling and there was consistently a wait for the elevator, since one was down. I thought it was just me, but other guests were commenting on the elevators, as well.

I had an amazing stay with you all. I just wanted a day to celebrate me and my new promotion. When I arrived James was very professional and informative of the property. He was very welcoming every time i passed through. Dinner at the Sheraton was really good with the exception of the crab dip but that was not anything major the manager was nice enough to take it off my bill. Valeria I may be spelling her name wrong but she was my waitress who was also very nice and professional. Overall I had a great stay, I was able to eat dinner, swim a little and visit the roof top as my day away. The beds were nice and comfortable and the room was nice and clean. As a general manager in the hotel industry we know some people will take time out to do a bad review before they do a good review so i always feel like it’s important to give credit when do. I will definitely visit again when time allows me.

The best thing about the hotel is the lobby that

Loved everything

Awesome

My room was dusty and poorly maintained — the base of the bed hadn’t been cleaned in what looked like ages. Lighting in the room was terrible, with very few mirrors and no proper lighting for getting ready unless relying on daylight. I was also never informed that breakfast was served at the Sheraton side, so I missed out on that for the four days I stayed. The pool area was constantly messy, with no towels available and trash left around. The staff weren’t particularly welcoming or helpful, which was surprising given my great experiences at other Le Méridien properties. Also, charging for BBQ sauce with a $15 side order of tater tots was ridiculous. This location isn’t very walkable to restaurants or stores, and constantly having to pull out your room key for elevator access felt excessive. I won’t be staying at this property again and hope management seriously reconsiders the accessibility and guest experience issues here.

Very clean and room was quiet. The pool was not nice. Very small and crowded.

Very clean, lots of great common areas to hang out with family ‘out of the room’.

Everything was great from check-in all the way till check-out!

Renv

Conveniently located

The hotel was beautiful!

Gorgeous hotel and wonderful staff. We loved it here.

When i arrived at the property it was super busy with a wedding but staff was friendly and helpful , the hotel is very overpriced its basically a holiday inn , they offer snacks in the hotel pantry which are crazy priced $5 for a pepsi $ 4 for chips etc i choose this hotel for its indoor pool feature which i was told closed at 10 i scheduled the day around pool time with the kids after dinner we came back around 7pm and the indoor pool wasnt operable due to "maintenance" and the outdoor pool was closed already for no explained reason ....its the ONLY reason i booked here ...our room was very clean although the toilet seemed to get stuck when flushing

Very quiet and clean. A little confused about the rooftop bar hrs, but otherwise a relaxing stay. Great shower.

We enjoyed our stay! Pool was nice and room was clean!

Place had a nice city view & room was clean

Staff was very helpful and the stay was good

Very nice

My bed sheets nasty and dirty big spot I have a picture

Just bad! Room was musty and dated…smelled of stale booze and mold. A/C stopped working while we were out, came back to an 82 degree room. 3 calls to the desk, no one ever came up. Had to go to the front desk where after 5 minutes someone finally showed up. Stated they have no rooms to move us to and the engineer says it may work in a few minutes but may not. They gave us a little fan as a solution! We finally gave up and had to drive 2 hours home at 1am as they had no other rooms.

The hotel was pleasant and aesthetically pleasing. Currently, they’re undergoing construction on their parking deck, which initially caused some confusion regarding parking arrangements. However, this issue was resolved promptly. The hotel offers beautiful views and a lovely rooftop bar. I encountered a minor problem with the air conditioning, but the pleasant weather made it unnecessary for us to use it. Overall, it’s a great hotel for the price.

Great a location.

It wasn’t amazing the room was small the beds were even smaller, I wasn’t told at the time of checkin that $ 100 deposit would be held and I’ve never had that large amount held on my card and then to find out it will take 3-5 business to release the hold which is ridiculous. The experience in a whole was unpleasant

The platform bed had seen better days. It was chewed up and scratched up. The AC unit was noisy when it kicked on. Somewhere there was an alarm going off with an annoying whistle that wouldn’t quit The Illy in room coffee maker requires an advanced degree to use Not user friendly at all. Never got coffee from it After the show we thought we’d have a drink at City Light rooftop bar. It’s down a looong hallway and up a flight of stairs. It was depressing. A basement has better ambience. After one drink we left and as we passed a kitchen area we caught a whiff of sewage. Glad there was no food Overall this hotel is a roof over your head and at least no bugs. It does give off a sketchy vibe with a generally dingy feel.

This is not a 4 star property. The room was okay, but bathroom had bandaid/cheap repairs and ceiling was gross. We were out of our room all day each day, and when we returned at 3-4pm each day the room had not yet been serviced. We called the front desk to request service and they said they continuing servicing until 5pm. This made it difficult for us to shower and get ready for supper as we had to vacate the room to get service. The indoor pool is disgusting. The pool itself is in disrepair (rust, peeling paint, poor filters (hair balls). In addition the pool area had many drains but they were completely clogged so there was gross standing water all over the floor. I would not recommend staying here, especially if you are expecting a 4 star hotel.

X

So the options in this area very wildly and we first had reservations at a different location of which I did not like. Thankfully I stumbled upon this hotel which had everything that I was looking for and we had a very lovely stay. Thank you

Light when off. I use the stairs from the seventhing floor Whit out any emergency light. This is unacceptable.

Good location and comfortable bed. Rooftop lounge great.

Stayed here for a swim meet and the pool was right across the street. There are not many dining options in or nearby for families unless you want to hoof it for 15 minutes. Great pool and workout room (it is connected to the Sheraton--they are owned by the same company). Sports bar has local brews which were really good.

The hotel is not to 4 star standards. This was a 3 or 3.5 to be nice

Great place to stay, you don’t have to leave lol. Restaurant in the lobby with rooftop bar! Plus everything is walking distance or just hop on a scooter and zoom zooom lol

We needed a place to sleep, not far from a particular restaurant. The price was extraordinarily favorable; the room was fine. Breakfast offerings were good but too large for our needs.

The staff was great. We were offered an upgrade at check in, which was a fun surprise. The rooftop bar had amazing views and should not be missed!

Indoor Pool was a bit rough looking. The rooms were clean but a bit worn down. The bed was really comfortable though so that was great!

Staff was rude when I ordered uber eats the man working told uber eats very rudely for me to come get my food. The room keys do not work for the elevator either so you would get stuck downstairs. The toilet in my room did not work properly. The phone did not work properly.

Very small space, maybe because it is in the city. Disappointed with the cleanliness and the fitments.

N/a

Room clean but somewhat worn, mattress very worn out. Restaurants had good food but their atmosphere was not great.

I paid for king bed, city view. The room they put us in was not facing the city and did not have a king bed. I had paid extra for this. They told me they don’t have any king beds on the whole property and they can’t put me on the city side. even though, they was on my reservation. i would’ve booked somewhere else if i would’ve known this information prior to booking.

Had a broken ac unit in the room asked for a new room and they said they’d just come fix it. Never did had to spend the night in a 84 degree room until I got another receptionist and begged for a new room

Quick check in, roof top was very convenient :)

This place was beautiful and the customer service was perfect.

Staff was great! Very welcoming of our dog. Valet people were awesome! We had 3 vehicles and they helped us sort and shuffle luggage multiple times!

Very nice. A little overpriced. 25/ day to park. 25 dollar breakfast but it was excellent. Rooftop bar needs better hours. Everything else was really great.

The hotel is nice. The young lady thay checked us in, was friendly and fun. We had amazing drinks up on the Rooftop . Definitely would stay again

Nice restaurants within hotel and walkable to downtown restuarants.

Free of Headaches and very welcoming!

Very clean. Front desk very helpful. My only suggestion is to caulk the shower in room 963. Otherwise it was fabulous!

The elevators are so messed up. There was constantly a line of people waiting for elevators because they system is screwed. In attempts to check in and go to floor 12, it took TWENTY MINUTES because the elevator system wont remember your floor and you have to re-tap your hotel card every time the doors open and hurry to put your floor in. In the time you are doing that the elevator re-routes and takes you back down to the ground floor. It was a nightmare. We had to take the stairs multiple times and ALL the guests were complaining about this.

The room was decent, but we did not have hot water. Never resolved, although they claimed it was. Provided with free breakfast and points for the future. Still disappointing to pay so much for mildly warm water for showers.

The only issue we had was the elevators. One elevator seemed to be malfunctioning and the other elevators were very slow in general. Waiting for a long time for an elevator to come after pushing the button

Room was canceled without any notice. Ver frustrating. Upon arrival we were told our reservation had bee

Check-in desk was very helpful, got us a single room with a king bed after one of our travel partners backed out a week earlier. I tried calling ahead about this, but the Marriott phone number here is broken, doesn't call-route via touch tone. Room was nice, and housekeeping responsive when I alerted the hotel to a malfunctioning shower soap dispenser: new bottle, but didn't remove/replace the broken one any subsequent cleaning visit. Around 11PM Fri, guests on their way to CLT nightlife got a lil' noisy in the hallway. Rooftop bar is a cocktail hangout with a beautiful city skyline view, somewhere to enjoy a mixed drink and small bites, not a meal. People were chatty and out to have a good time; I enjoyed reading with a glass on the patio. Unfortunately for diners who wanted a meal on-site, the attached bar and restaurants in the next-door Sheraton were near severe, ongoing maintenance during our stay. We wanted something light after supper in CC, and had take-away because of a severe, headache-inducing odor, like paint or a chemical solvent, all throughout the two restaurants' area. All said, would stay again at the hotels.com rate!

Loved my room and stay. Great service. Thank you.

Staff was very nice

Hotel was clean and centrally located. Only negative is there wasn’t any food service available onsite and I picked this hotel specifically because it came with free breakfast.

Hotel was clean and beautifully decorated!

Very nice

This hotel was my go-to in the previous years but this time didn’t do it for me. We had to change rooms due to the hall way light being out, water was cold….just to change rooms and the water still being cold. The outdoor pool was off limits, you could sit outside but couldn’t swim?? The indoor pool was open but it was extremely dirty, sides of the pool was rusted. The Craft restaurant has a MAJOR leak (not sure if it’s from the pool on 2nd floor or what) but leaking to the point it sounds like rainfall pouring out the sky. Notified staff of the issue and they put trash cans/buckets down, which i thought was super unclean in a restaurant. The staff was SUPER nice though very professional!

The hotel was pretty nice overall. It was definitely a step down compared to the Sheraton that’s connected to it though. The hot water in my room was luke warm at best for my entire stay. I reported it multiple times and nothing was ever done about it. The parking garage is under construction so you have to use the parking lot, which wasn’t a huge deal but I wasn’t expecting it.

This was an amazing stay. The room was gorgeous and the view was breathtaking.

The ac system was way out of date and struggled to keep room clean. Service was not what i would exspect at a 4 star. Especially maid service. Room was clean overall but furniture uncomfortable. Bed was amazing! Parking is extra not disclosed anywhere. Parked for 4 days had to pay vellet daily $35. Roof dexk was great view. Drinks were crazy prices but par for a roof top hotel bar. Lounge was very small. Breakfast was excellent. But not worth the $40 + upcharge.

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We enjoyed having access to Merdian VIP lounge and workout room.

The hotel is in a convenient location. I don’t believe the price fits the overall stay. The room is basic, the outdoor pool was closed but I was told it would be open. The indoor pool is rusted. We were even told by workers the Sheraton is a better option.

Staff were great. Our rooms shower leaked. The shower unit was installed backwards so it could barely produce heat and turning the fixture all the way on produced only cold. There was no fan in the bathroom. The toilet paper holder was broken and randomly fell off producing a loud thud if left on The parking garage was closed for maintenance but the lot next to it was still $25 a night. The pool had rust in it. The elevators were slow and clunky. It was a visibly old room so maybe the one next door would have been a slam dunk but we would likely not stay at le Méridien again

Staff checking in were excellent. There is a very strong smell of an air freshener in the corridors which is awful. The room was small and could have been cleaner the surfaces need to be dusted. The beds are old and need updating. The bed linen is clean. The bathroom is very small and need cleaning the towels were thread bear and we only had one bath towel between 3 of us !

The bed is a terrible style - the feet stick out and my husband smashed 2 of his toes the 1st 10 mins we were in the room. I called the front and everyone we spoke to was helpful and professional. But it ruined the next few days as my husband’s blood toe was painful to walk around on

i did not know to use room key for elevator.

It was wonderful

Was a good opportunity to rest after the concert. Staff was helpful, overnight for both the meridian and sheraton were both excellent.