Hyatt Place Charlotte Downtown

Could not understand why they have plastic knives and forks on the weekend and paper plates at breakfast??

Nice hotel. Will stay here again. Would have been nice to have a pool.

All good

The food at the bar was HORRIBLE

We had a great stay. Hyatt was very clean and comfortable. Great location and amazing views

Pleasant

Nice spot. Convenient to Bank of America Stadium.

Very good

Exceptional

In bathroom had no lotion or shower caps

I like the convenience and how friendly the front desk staff was N/a

Exceptional

Exceptional

Very good

Exceptional

N/a

Get location, football, basketball, baseball, & concerts all within a 15mike radius

Wry well located in a nice property.

The worst surprise for us was when we get to the entrance the staff told us we have to pay for the parking lot for every single day when we stay. Also there is no lobby, no mail entrance ( you have to walk in from the parking lot on a side of the building. If there was not holtel name on a building you would nave know this is a Hotel.

Superb

The location was amazing & the rooms were clean/ I didn’t like the valet cost and the breakfast was very poor.

Great large room

Breakfast food was horrible. Too many loud people in hallways late at night. Room was dark and not updated.

The Hyatt part of the building was ok, the elevator and ground floor lobby was absolutely gross. The employees were super nice with only one in particular that completely ignored me during check-in while he stood there staring at his phone. I was the only person at the counter. Then he asked for my id and credit card, I told him that I had already checked in when I dropped off my bags earlier, he said there was no evidence of that, he took my cards, looked everything over, appeared confused and said " you have been checked in already." Also, I was told earlier in the day that I would receive a txt when the room was ready, I never received that txt. Room was very clean and comfortable. It did smell strongly of weed in the morning around 5 am. Overall, I won't be back. Not a good experience for the price. The building is just gross and smells.

The Hyatt part of the building was ok, the elevator and ground floor lobby was absolutely gross. The employees were super nice with only one in particular that completely ignored me during check-in while he stood there staring at his phone. I was the only person at the counter. Then he asked for my id and credit card, I told him that I had already checked in when I dropped off my bags earlier, he said there was no evidence of that, he took my cards, looked everything over, appeared confused and said " you have been checked in already." Also, I was told earlier in the day that I would receive a txt when the room was ready, I never received that txt. Room was very clean and comfortable. It did smell strongly of weed in the morning around 5 am. Overall, I won't be back. Not a good experience for the price. The building is just gross and smells.

To find such a high commitment to service as a property culture is rare.

Nice hotel. Hard to find. There are 2 Hyatts less than a block from each other and paid $50 at one for parking only to find was at the wrong one :(

Nice hotel. Hard to find. There are 2 Hyatts less than a block from each other and paid $50 at one for parking only to find was at the wrong one :(

Exceptional

Exceptional

Inexpensive parking across the street at the “government municipal lot “

Exceptional

Very good

Nothing about our stay met or exceeded expectations. From the amenities to the logistics, this property fell incredibly short of a standard hotel experience.

Exceptional

Great stay

Exceptional

Exceptional

Yes

No comment

Location The room had a tub not full shower

Location The room had a tub not full shower

The staff was very pleasant and the room was spacious and clean. The bed very comfortable although it was very difficult finding extra pillows. They advertise it they have a restaurant open 24/7 with the implication that there's room service but there is not. You can order from a limited item menu and then you have to go pick it up yourself. My husband went to pick up our order and returned and my dish was missing. After a couple of phone calls we were told that it had been in the refrigerator and we could come back down and get it. At that point we were exhausted and asked that it be taken off the bill. They assured that they would. Before check out in the morning I asked again if they would make sure it was taken off the bill and they said it was. In the final analysis it was not taken off the bill. While the staff was very pleasant and appeared to be cooperative they simply didn't follow through and that was very frustrating. The other frustration was reading that parking was available but not being told that it was $42 a night. We were not familiar with Charlotte standards. Both the hotel and Expedia should be clear about these extra charges in the description of the property. We feel misled and would not stay there again.

Superb

Address to facility a little confusing for check in.

Great location. Address to facility a little confusing for check in.

Excellent

Clean room, nice staff, good breakfast

The staff was friendly, professional and quick to assist us

Exceptional

The staff was friendly, professional and quick to assist us

The hotel was nice and clean, and the staff was very welcoming, helpful, and kind. The fried potatoes served during breakfast were delicious season very good and the fruit was fresh.

Service All was good

Service All was good

Clean room. Great breakfast options

Amazing stay! Clean room and friendly stuff

Breakfast was awesome every morning. Staff refilled anything that needed refilling. Regis at the front desk was very,very good at his job. He is very professional. You should probably reward him more as he does double duty-front desk/bartender duties. He is an asset to your company.

Professional staff and free breakfast!

Professional staff and free breakfast!

The room was very spacious and it was clean. The staff were helpful and friendly. The bar area had plenty of comfortable seating for our group to hang out in. Check-in was easy. The breakfast was very nice with a ton of variety. I would definitely stay here again. My one suggestion would be to bring a night light for the bathroom because the bathroom door has frosted glass so anytime someone got up to use it at night, the bathroom light flooded the hotel room and woke everyone else up.

Good choice among the ones in Charlotte downtown

The staff was very helpful. Our hotel room was on the 8th floor and a very nice view over downtown and it was very clean. We did like that it was in the center of downtown. Also, the restaurant Fahrenheit is on the rooftop of the hotel, so if you don’t want to go downtown where the crowd is, you could take a quick trip up the elevators. The one thing we had an issue with was the comfortability of the bed. Both myself and my spouse was uncomfortable each night.

The staff was very helpful. Our hotel room was on the 8th floor and a very nice view over downtown and it was very clean. We did like that it was in the center of downtown. Also, the restaurant Fahrenheit is on the rooftop of the hotel, so if you don’t want to go downtown where the crowd is, you could take a quick trip up the elevators. The one thing we had an issue with was the comfortability of the bed. Both myself and my spouse was uncomfortable each night.

No comment

Amazing

Very good

NOTHING Bed was UNCOMFORTABLE. Pillows made my neck hurt and the room was loud and cold. I will never recommend

NOTHING Bed was UNCOMFORTABLE. Pillows made my neck hurt and the room was loud and cold. I will never recommend

Clean and excellent amenities

Very good

Superb

Getting to it on foot was a bit tricky ?. But once inside, all was good!

Very spacious and clean room. Staff was very nice and breakfast was well put together. Getting to it on foot was a bit tricky

Very comfortable hotel

Superb

The room was really clean. Had drinks at the bar and the service could have been a little better there. The drinks were okay. But overall good stay at this location.

Exceptional

The location is awesome, right in the heart of downtown. The breakfast was great and the staff were extremely friendly. N/A

The location is awesome, right in the heart of downtown. The breakfast was great and the staff were extremely friendly. N/A

We had a flight canceled and needed a place to stay. Emmanuel at the front desk was our hero and got us early check in!

Room was clean and spacious

NA

That was the most amazing hotel I ever stated at I loved everything

Cleanliness… ease of check in and friendly workers Everything was amazing

Rooms were okay. Staff was not to informative during check in didn't know to much about amenities roof top, gym etc. I didnt check out the business amenities or the gym or what the hotel had to offer.

Clean and close to the convention center.

Front desk staff were helpful and efficient, however The downstairs entrance area was flowing over with trash the morning of our checkout. There was a couple sleeping in their car in the valet area. The remnants of Saturday night partying were pretty apparent, with no one taking action to correct it. Loud cussing from persons in room next to ours.

Great location, staff, and breakfast

The staff didn’t really explain things very well and seemed aggravated if I had to ask them to repeat something

Very quiet and clean, excepted more of a view as seen in the photos online but overall it was very nice and convenient location. The bar was very nice

location is great, beds were comfy and couch. Staff is nice and helpful. The hotel is very quiet and you can’t hear any traffic noise which is amazing. Breakfast wasn’t very good, only two floors have ice machines.

Valet took our money

The location

It was good

Great Location, nice room, nice staff There is no free onsite parking! You will need to pay $42/night for unprofessional valet parking. Expect a long wait to pick up and drop off your car on Friday and Saturday nights. Also note that the valet will expect a tip each time you pick up your car.

Had to depart early. Didn't have breakfast

Only one elevator was working and staff didn't seemed too concerned. The room are showing signs of use...it's time to update.

In the South you need to serve grits!!!

Staff pleasant and helpful, beds comfy, shower pressure good, hot breakfast fine.

Overall property was great close especially if you are coming to any sporting events everything is within walking distance. Also from the valet and all staff inside of hotel everyone was helpful. I did not try out the gym but everything was great for the price to be in Uptown Charlotte.

Photo used on Expedia is NOT the Hyatt Place lobby or check-in area, but of the high-rise building it is in - check in desk is on level 10 and connected to a tiny poorly-equipped bar with one TV that they could not get to work one night to watch the conference championship NCAA basketball game. There is a large sign that says: "Not owned or operated by Hyatt" which is a red flag. Rooms are old and dated with awful small TVs. I think it was a Holiday Inn that was converted to Hyatt Place - beware.

I really enjoyed my stay at this hotel. It was clean, the staff was nice and extremely helpful. Only issue was the valet, it was a bit unorganized and took forever to get peoples cars.

Room was very clean. The staff was excellent and so was the breakfast. The distance from Spectrum Center was wonderful.

Staff and facilities were fantastic.

Very nice views and staff were super friendly.

The staff that was there was not attentive. There was a line of about 10 people at the valet with no service.

Everything was clean staff was great

Great hotel! Good location not far from Spectrum Arena. Rooms are clean with great views of the city. Valet parking makes it easy to access your vehicle. Staff is so nice and helpful. Gave great recommendations to eateries including Midnight Diner which is right across from Spectrum. The food was delicious! Highly recommended this hotel!

Todo estuvo genial

Great

Great

The hotel and staff was awesome!! The food, bar, staff and the location made the trip convenient. The young gentleman named Gabbriel I believe helped my sister and I tremendously. Will be back in the future!!

The hotel and staff was awesome!! The food, bar, staff and the location made the trip convenient. The young gentleman named Gabbriel I believe helped my sister and I tremendously. Will be back in the future!!

Great location

Great location

Everything!! Views!! Thank You!

Everything!! Views!! Thank You!

Staff was very accommodating, we had a great view of the city and close to convention center. Room was clean and very spacious.

Staff was very accommodating, we had a great view of the city and close to convention center. Room was clean and very spacious.

Yes

Yes

The staff was grear. Friendly and approachable. The rooms were clean. Great location near Nascar Museum and Specturm Center

The staff was grear. Friendly and approachable. The rooms were clean. Great location near Nascar Museum and Specturm Center

Very clean and close to everything

Very clean and close to everything

The hotel and room was very nice, bkfst was nice, the valet service however fell short. $38.00 and when I went to retrieve my car they pointed to where it was vs getting the car which is part of the whole valet service, for the amount charged they were not helpful and that was disappointing

The hotel and room was very nice, bkfst was nice, the valet service however fell short. $38.00 and when I went to retrieve my car they pointed to where it was vs getting the car which is part of the whole valet service, for the amount charged they were not helpful and that was disappointing

Yes

Yes

Loud noise from the room next door all night. No response from hotel security when called. No manager on duty in the morning for any resolution

Loud noise from the room next door all night. No response from hotel security when called. No manager on duty in the morning for any resolution

Clean, helpful, great place to stay! Have no complaints. Everyone was courteous!

Clean, helpful, great place to stay! Have no complaints. Everyone was courteous!

I believe Sydney was the receptionist. She was incredibly friendly but it was clear the hotel was understaffed. When I got to my room I noted the tv was not working. I informed Sydney of this and she said that she would have maintenance look at it and, if not maintenance, she would have a look. When I returned two hours later she said that no one had went to the room. By this time I was going to bed so I told her not to worry about it. When I went to take a shower I noted that the shower gel, shampoo, and conditioner bottles were all empty and had to use the hand soap on the bathroom counter for soap. Probably my worst hotel stay in years.

I believe Sydney was the receptionist. She was incredibly friendly but it was clear the hotel was understaffed. When I got to my room I noted the tv was not working. I informed Sydney of this and she said that she would have maintenance look at it and, if not maintenance, she would have a look. When I returned two hours later she said that no one had went to the room. By this time I was going to bed so I told her not to worry about it. When I went to take a shower I noted that the shower gel, shampoo, and conditioner bottles were all empty and had to use the hand soap on the bathroom counter for soap. Probably my worst hotel stay in years.

Worth it!!!

Worth it!!!

Clean but room was too warm so had to run air conditioning which was loud

Clean but room was too warm so had to run air conditioning which was loud

Spotless. Host are very sweet.

Spotless. Host are very sweet.

Everything was perfect no issues.

Everything was perfect no issues.

It was spotless. And everyone was so helpful. For a 3 star hotel this was amazing.

It was spotless. And everyone was so helpful. For a 3 star hotel this was amazing.

even though we didnt purchase extra protection. talking with the hyatt which was aware that the area had weather issues didnt offer anything stating that was there policy. so in the future we will not be using the Hyatt as a place to say. we felt that some reimbursement partial, or future accommodation could have been offered. we will not stay there again in our future visits which will be more.

even though we didnt purchase extra protection. talking with the hyatt which was aware that the area had weather issues didnt offer anything stating that was there policy. so in the future we will not be using the Hyatt as a place to say. we felt that some reimbursement partial, or future accommodation could have been offered. we will not stay there again in our future visits which will be more.

The beds were awful, myself and both of my grown daughters woke up almost every hour through the night because of how uncomfortable the mattresses were. Literally the worst we have ever experienced. We travel 50 days a year between us at least , so to be the worst speaks for itself.

The beds were awful, myself and both of my grown daughters woke up almost every hour through the night because of how uncomfortable the mattresses were. Literally the worst we have ever experienced. We travel 50 days a year between us at least , so to be the worst speaks for itself.

Room was clean

Room was clean

Great service

Great service

The bathroom art had water stains on the glass, everything else was satisfactory. East access to downtown, valet parking of car which was not cheap but able to use car in & out. Comfortable beds, pillows and toiletries.

The bathroom art had water stains on the glass, everything else was satisfactory. East access to downtown, valet parking of car which was not cheap but able to use car in & out. Comfortable beds, pillows and toiletries.

Me encantó todo!!! El desayuno rico. Limpia y cómoda la habitación

Me encantó todo!!! El desayuno rico. Limpia y cómoda la habitación

Good

Good

Staff was all super friendly and fitness facility was great.

Staff was all super friendly and fitness facility was great.

Check in/out, clean and spacious room, beautiful view, amenities and the staff as well.

Check in/out, clean and spacious room, beautiful view, amenities and the staff as well.

Very positive experience. Loved the breakfast!

Very positive experience. Loved the breakfast!

Location was great for event at spectrum center. Breakfast was good.

Location was great for event at spectrum center. Breakfast was good.

We liked a good space in our room

We liked a good space in our room

The hotel was ok . The valet parking was terrible. Being that I’m retired veteran I had to bang on the door for the valet person to wake and retrieve my car. I will definitely not recommend this hotel for any of my veterans friend. I never had my vehicle damaged ever in all the locations/ states I’m travel too.

The hotel was ok . The valet parking was terrible. Being that I’m retired veteran I had to bang on the door for the valet person to wake and retrieve my car. I will definitely not recommend this hotel for any of my veterans friend. I never had my vehicle damaged ever in all the locations/ states I’m travel too.

👍

👍

Everything was perfect!!!

Everything was perfect!!!

The staff was amazing. The room was clean and very nice.

The staff was amazing. The room was clean and very nice.

Yes. It was a great stay. We enjoyed it very much and will recommend to family and friends.

Yes. It was a great stay. We enjoyed it very much and will recommend to family and friends.

Great hotel, quiet, clean, hospitality, safe, walkable to restaurants and shopping

Great hotel, quiet, clean, hospitality, safe, walkable to restaurants and shopping

Clean room, staff was great, breakfast was good especially the tea selection

Clean room, staff was great, breakfast was good especially the tea selection

The heat in the room was not working . Upon arrival, the parkin attendant was unknowledgeable about parking options. The tv in the room was antiquated and difficult to use.properly.

The heat in the room was not working . Upon arrival, the parkin attendant was unknowledgeable about parking options. The tv in the room was antiquated and difficult to use.properly.

Very comfortable and great staff

Very comfortable and great staff

The staff was amazing and extremely helpful. I enjoyed having access to valet . And our room was great and comfortable!! The breakfast the entire weekend was great !! My stay was phenomenal

The staff was amazing and extremely helpful. I enjoyed having access to valet . And our room was great and comfortable!! The breakfast the entire weekend was great !! My stay was phenomenal

Room was very clean and sizable and staff were great.

Room was very clean and sizable and staff were great.

Everything and everyone was great! Great location too!

Everything and everyone was great! Great location too!

Room clean hotel very clean staff was very respectful and helpful and very welcoming….

Room clean hotel very clean staff was very respectful and helpful and very welcoming….

Spacious clean room. Love the security system f the elevator system

Spacious clean room. Love the security system f the elevator system

Yes

Yes

Great staff, clean establishment!

Great staff, clean establishment!

The hotel is located centrally around a lot of attractions. The roof top restaurant was very nice, check-in was smooth and the rooms are nice and clean.

The hotel is located centrally around a lot of attractions. The roof top restaurant was very nice, check-in was smooth and the rooms are nice and clean.

👍

👍

Room was clean staff was friendly

Room was clean staff was friendly

Room was clean, staff and everything was great. The refrigerator didn’t work and my room didn’t have a microwave.

Room was clean, staff and everything was great. The refrigerator didn’t work and my room didn’t have a microwave.

The hotel was a great locate for the family. We went to watch the Charlotte Hornet game. We literally walked out of the hotel and across the parking lot into Spectrum Center

The hotel was a great locate for the family. We went to watch the Charlotte Hornet game. We literally walked out of the hotel and across the parking lot into Spectrum Center

Great

Great

Great stay

Great stay

Good

Good

The fire alarm went off, and everyone at the hotel had to evacuate. I didn't even get a notice about when to come back inside, so I stayed gone all day. What a waste of money! I came back randomly as if nothing had happened. No, I wasn't refunded for that day, but I was extremely tired with nowhere to sleep. The supervisor stated that they weren't reimbursing me for that day because it was only a fire drill and that they don't alert people to let them know when they are able to come back unless they are standing in front of the building. But why would I stay if the fire alarm is going off? I've never experienced anything like it, so of course, I left and went far from the building. I wasn't too happy about that situation. Plus, my phone didn't work, so every time I needed something, I would have to go get it. I told two people on two different days, and nothing was done about it. I've been to this hotel five times on separate occasions when I visit Charlotte, North Carolina, but this time I wasn't happy with my stay.

The fire alarm went off, and everyone at the hotel had to evacuate. I didn't even get a notice about when to come back inside, so I stayed gone all day. What a waste of money! I came back randomly as if nothing had happened. No, I wasn't refunded for that day, but I was extremely tired with nowhere to sleep. The supervisor stated that they weren't reimbursing me for that day because it was only a fire drill and that they don't alert people to let them know when they are able to come back unless they are standing in front of the building. But why would I stay if the fire alarm is going off? I've never experienced anything like it, so of course, I left and went far from the building. I wasn't too happy about that situation. Plus, my phone didn't work, so every time I needed something, I would have to go get it. I told two people on two different days, and nothing was done about it. I've been to this hotel five times on separate occasions when I visit Charlotte, North Carolina, but this time I wasn't happy with my stay.

The room was very clean and comfortable. The staff was friendly. I would definitely stay again.

The room was very clean and comfortable. The staff was friendly. I would definitely stay again.

Staff at check in very friendly and smooth experience. Room clean, spacious and good breakfast

Staff at check in very friendly and smooth experience. Room clean, spacious and good breakfast

Everything was good, except the valet parking at night time, the person that was parking the cars, was driving like he was trying to crash, he literally almost hit a black cadillac escalade, I offered to park my own car after seeing such a terrible service, love the place but won't be staying again

Everything was good, except the valet parking at night time, the person that was parking the cars, was driving like he was trying to crash, he literally almost hit a black cadillac escalade, I offered to park my own car after seeing such a terrible service, love the place but won't be staying again

The service was good... The rooftop Restaurant ... FAHRENHEIT!!! REALLY DID IT FOR US!

The service was good... The rooftop Restaurant ... FAHRENHEIT!!! REALLY DID IT FOR US!

Everything was delightful and everyone was helpful

Everything was delightful and everyone was helpful

Valet was easy! Breakfast was great. Room was huge!

Valet was easy! Breakfast was great. Room was huge!

Great staff

Great staff

Seems like the building is pretty old, though the lobby looks nice. It wasn't clear ahead of time that the parking is Valet only, and $42 / night USD, I only found out after making my no-change booking. It also looks like I've been overcharged by close to $100 USD (not including the parking) so now I'm going to have to go fight with them about that. Overall, disappointing for what I thought a Hyatt would be like.

Seems like the building is pretty old, though the lobby looks nice. It wasn't clear ahead of time that the parking is Valet only, and $42 / night USD, I only found out after making my no-change booking. It also looks like I've been overcharged by close to $100 USD (not including the parking) so now I'm going to have to go fight with them about that. Overall, disappointing for what I thought a Hyatt would be like.

The room was clean and staff was helpful. We also enjoyed the breakfast.

The room was clean and staff was helpful. We also enjoyed the breakfast.

It was nice. Clean. Smelled good.

It was nice. Clean. Smelled good.

Yes

Yes

Hotel was decent. It was a bit out of the way. Nice breakfast. What we didn’t like was the entrance. There is no sidewalk. There is a small downhill walk to the hotel door which is basically for cars. We primarily walked and it was very uncomfortable with cars backing up the hill to enter the building garage which was at the top of this small hill. Almost every car backed up at a fairly high speed and we had to jump out of the way. We found that whole thing very sketchy. Hotel lobby is on the 10th floor. It is part of what seemed like an office building. Overall we had a good stay. However we would not stay here again.

Hotel was decent. It was a bit out of the way. Nice breakfast. What we didn’t like was the entrance. There is no sidewalk. There is a small downhill walk to the hotel door which is basically for cars. We primarily walked and it was very uncomfortable with cars backing up the hill to enter the building garage which was at the top of this small hill. Almost every car backed up at a fairly high speed and we had to jump out of the way. We found that whole thing very sketchy. Hotel lobby is on the 10th floor. It is part of what seemed like an office building. Overall we had a good stay. However we would not stay here again.

Very friendly staff!

The room was clean and quiet, the staff was courteous and the breakfast was good-BUT- it was really difficult to find the front door of the hotel- the street address given on the website and the conformation was not a the location of the hotel- it was dark, the lighting was bad and we were also not told about the valet parking until we arrived.

great stay

Service is bad

Service is bad .

Something else

Valet parking and the bad smell in the lobby/garage area.

Everything was great. I called a few days ahead and the desk clerk assigned my room. I received the same room at check in.

The property was very clean and in a great location. The staff was very nice and helpful. Will definitely add this hotel to the rotation when I’m in town.

Clean rooms and friendly staff

Do something about the roaches

Definitely clean and presentable

Great place

Good

Great

Clean room. Everything was great.

Really enjoyed my stay here! The staff were incredibly nice, valet service was quick and easy, and the room was spotless and comfortable!

Problem free stay from start to finish. We were in walking distance of everywhere we needed to go. The overnight valet was higher than I remembered but I chalked it up to the price of doing business. The rooms were clean and the beds were comfortable.

The room was spacious and clean. The breakfast was filling. Wonderful staff.

Very spacious room, nice bathroom, excellent breakfast

We came in for a quick one night stay. Room was clean, view of the city was great, bar prices were reasonable, service was great and the location was perfect.

Central near everything and great staff

Zero refund

Clean room

Great location and view for the concert.

Valet and maid had better customer service than bar/front desk. Front desk service was okay but bar night manager didn’t want to be there and was not very polite. Seemed irritated.

Excellent room, and staff. Very convenient to Spectrum Center

Staff was all great!

Hotel was centrally located and room was very large. Comfortable bed. Lots of options for breakfast

The hotel is conveniently located within walking distances of attractions downtown

The room doesn't have microwave that is very important.

Very friendly staff. Will stay again.

Overall room was clean until I found a large yellow stain on the sheet.

..

Good location. Rooms and building vert old a d not very clean or comfortable

Excellent location that is very walkable. Kind and helpful staff.

Friendly and helpful staff. Large room with a great view of the city

Very nice n quiet place to stay when your in town

The staff was top notch. Friendly, helpful and professional. Valet service for the car was nice. Appreciated security measures.

But…the hotel is pricey. Our room for a quiet Thursday night was $350 plus valet parking. And that’s fine but the room was quite dated and very weird. It had a whole quarter of a room with nothing in it except one old chair. Then the king bed was set off from the tv, but the tv was also set off from the little sofa area. The room was very dark (the bathroom was like putting my makeup on by nightlight), the shower pressure was so low I had trouble getting the shampoo out of my hair, and the walls were sort of bare and scuffed. There was no actual nightlight and the door between bathroom and room was glass, so you could risk falling in the dark or sleeping in a light room. Worst, the AC was soooo loud. When it came on in the night it woke us up. Look, it’s downtown Charlotte so I get the expense. It just could have been a bit nicer for the price. Everyone was so nice, though. That turned the review from a 3 to a 4. I’d stay again but look for a better rate.

The most run down Hyatt I’ve ever stayed at. The loudest Hyatt I’ve ever stayed at. Beds uncomfortable. Restless sleep. Poor amenities. Staff knowledgeable and friendly.

Felt like it was not even close to what the pictures tried to show on line , breakfast was not more than continental with what tastes like powdered eggs , the restaurant Fahrenheit is so overpriced and so under deliveries!! Bar area wasn’t welcoming at all it was hard to keep stall from talking to each other to even get you a drink !!!

Had to take an elevator to a lobby. Bar / restaurant was closed on a Saturday evening. Sunday breakfast was cheap and sub par for a building downtown competing with other top hotels/ brands.

Yes

Very convenient as it right downtown. Wasn’t far from many places.

Great room on the 14th Floor with skyline view. Amazing! Always clean and provided extra pillows. Only drawback, the bar on the 10th floor not stocked well. Had to wait for Fahrenheit to open at 5:00.

Rooms were very nice and very clean. The rooftop restaurant was wonderful. Had a great stay!

Great Service!

That being said it was like staying in a better up kept holiday inn. Not very luxurious or along the lines of what the Hyatt place was advertised. Thought now looking at some of the images it looks like a lot of them Have been heavily edited. The bed and bedding were some of the most uncomfortable I’ve slept with or on. We asked for extra pillows which we had to go down and get ourselves, only to go down and then tell us they don’t have any spares, we wound up going to tj maxx and getting pillows for the trip because it was honestly unbearable. Don’t opt for a room on a higher floor since the hotel doesn’t even start till the 8th floor so paying the extra 60/70$ for a “higher floor” is misleading. All day long you hear the sound of bricks falling but after walking by the one of the house keepers, i noticed they all have huge rocks they use as door stoppers and they just free drop them on to the tile floors. The hotel is combined with residential condos as well but they have their own separate elevators. There is a rooftop spot called Fahrenheit but was told to avoid it by staff at our hotel due to the high traffic of sex workers that camp out there for easier access to the business men that stay at the hotel I’m sure. The ac worked really well.

Loooooove this hotel! Always clean and close to everything.

Not a fan of the $45 per night parking. Also, rooms were outdated. The TV not having Netflix was horrible. Most hotels have that option these days

I did not feel safe and left. The hotel refused to refund

Nice staff

My stay was not good I never had a room where I had to pay for parking the valet parking should have been included with the room, I never had a room with no microwave, the phone in the room didn’t work, there was no pool, the bed was suppose to be a king but it was more like a full size bed. It was just a terrible experience and I would never book here again and they don’t tell you anything up front it’s all a surprise after you go to check in and I had to wait a whole week to get my deposit back from the room. 😡😡😡😡never again spoiled my whole birthday weekend

The Hyatt Place Charlotte Downtown (HP) is located adjacent to the NASCAR Hall of Fame and Charlotte Convention center, both a short walk. There are many dining choices nearby. The hotel is located on the middle floors of a tower. The lobby is on floor 10 and the guest rooms are floors 10-14. This is a bit of an odd situation, but manageable. The staff was very friendly and the room was well appointed and large. Everything worked well. There was daily housekeeping. Breakfast is included - and it was high quality. Condition of the hotel is new-like. There is a fitness center if you want jog/run indoors. If you wish to run on the streets, I recommend going south away from the city center. There is small park in the midst of the adjacent government buildings.

the hallways smelled really bad as if the drains were clogged

The room was as advertised , spacious and private.

The clientelle were noisy late at night and warly morning...no regard for those teying to get some sleep

Nice view at night, hosting staff, clean room.

Great location , friendly staff !

This was our second time staying here in the last few weeks. And it was a great stay. The hotel/room is clean and quiet. The staff is always so nice. Darius especially who checked us in. He was so nice & personable. He even remembered ua from our previous stay. Will definitely stay here again.

Lobby staff was not monitoring who came in and out of the hotel. Gentleman during night shift was playing video games with his feet on the desk instead.

Nicely hotel

The stay was very comfortable.

The only small issue is how long it took to get the car from valet as we followed the directions told to us by texting a particular number. After 20 minutes, my son inquired and he was told it is so busy on the weekend that they don't have time to "check the system" so it's best to just tell them when you need your car. This should have simply been communicated

We've stayed here several times and it is our favorite in Charlotte. Quiet, great breakfast and very clean. We love the bar and lounge area. Staff is amazing and very helpful. Can't wait to go back!

The Staff was very knowledgeable and helpful about the surrounding area for dining. Plus, the buffet breakfast was top notch. Because one has to catch the elevator to check-in, it felt strange but gave one an extra feeling of safe. And it neat the convention center and other major event sites.

Just great

Thoroughly enjoyable. Clean and efficient.

The hotel staff kindly sent us an email before our stay with clear instructions that made finding the valet a breeze. Everyone we encountered was extremely kind and helpful. We were given a large, gorgeous room that was even better than we anticipated. The breakfast was also delicious. A 10 out of 10 stay. Would recommend and would stay again.

Great location, and I really appreciated the 12 PM checkout. The staff were friendly and very accommodating. The food was tasty, especially the breakfast!

None

Bed was very comfortable. Room was very large. Clean bathroom and furnishings. Actually very dark at night. The blackout curtains had no "leaks" of light. Great night of sleep.

It was amazing and very entertaining, will be back again soon

Great location, staff

A pleasant stay with a few minor drawbacks. The hotel offers a good range of average amenities, including a decent pool and a functional fitness center. However, the room decor feels a bit dated and could definitely benefit from a modern refresh. The staff was friendly and helpful, and the location was convenient. Overall, it's a solid choice for a short trip, but don't expect a luxury experience.

Only stayed one night but overall a good stay. Valet could do a better job of locating cars.

Never again!

I loved my city view & wouldn’t mind to rebook here

Nothing

Very nice

They need 2 valets, one for the restaurant one for the hotel. Takes a long time to get your vehicle pulled up

Good service

I know breakfast was free was it was very meh. The sliding door for the bathroom was not the easiest to close. The cleaning lady came into our room around 10am speaking mostly Spanish. She asked if we were checking out today or tomorrow? Should probably be on a schedule for them so they don’t have these awkward interactions with guests.

It’s in a very good location. Staff is very friendly.

Amazing and great customer service

My wife and I loved staying in this hotel. The area was great, easy to get to places. Valet parking was great and likes not having to find a place to park. Very quiet area and inside hotel. All the staff was very polite and helpful. Will definitely stay here again.

Valet parking is horrible. Reported cars broken into. Unprofessional staff.

I enjoyed having valet parking and the location.

3pm check in 12pm Checkout! Love that! Nice rooftop and bar open till 2am… the best! And the location is great!

No microwave, no baby cribs were available 😢

xxx

Horrible beds Clean Unexpected charges

I wasn’t given fresh towels nor any tissue the elevators were not working properly one of them were down the valet took over 20 minutes to get your car

It’s in the heart of Charlotte. Very walkable and close to everything.

Bartenders at the bar were amazing!

Staff was friendly and hotel is at a perfect location for activities

Everything looked clean, but there was a terrible odor we could not recognize.

Wonderful staff. Super comfortable room.

The staff were very friendly, informative and helpful! However, I had a problem with my room where there was a leak in our bathroom. The ceiling was leaking and a puddle of water formed beside the toilet. We also had to dry the toilet seat every time we used the bathroom. We didn’t realize it until late because we got there with just enough time to get there and get dressed to make it to our event. We noticed the problem late but called and there was no maintenance in the building. We felt entitled to a discount for our inconvenience but they said because we made our purchase through a third party, they couldn’t discount our room. I am not sure about going this route in the future because if I can’t be reimbursed for mishaps like this, that is a loss on my end!

Great stay

Everything was 100@

The staff was very friendly. Great location.

Staff were all so friendly and helpful

The property was conveniently located.

Overall my stay was pleasant. The breakfast was good and varied daily. It was quiet in the hotel which was a plus. The bed was extremely uncomfortable and the pillows were ultra thin. The location was phenomenal because it was in the center of downtown. Parking was horrendous because it is valet only ($38/daily) and street parking was just as expensive.

Staff were super friendly

The property met my expectations. There is no concern before you arrive.

Everything

⸻ Review: Hyatt Place Charlotte Downtown We had an incredible two-night stay at Hyatt Place Charlotte Downtown. From the moment we arrived, the service was outstanding — the staff are genuinely some of the nicest people we’ve encountered. Check-in and check-out were quick and easy, making the whole experience smooth. The hotel’s location is super convenient — it’s within walking distance to many restaurants and attractions, yet far enough from the nightlife to stay quiet and peaceful. We stayed in a Deluxe King room on the highest floor, and the space was impressively large for the price. It felt like a great value. The included breakfast was a huge plus — fresh and delicious. The amenities and overall facilities are excellent. We were very impressed with everything and absolutely feel that it was worth the money. Highly recommend this place for anyone visiting Charlotte!

Definitely worth it. My room was nice, quiet & clean. Stayed on The 11th floor with a nice view out my window. You can basically walk to where you want in the uptown area. It’s a whole vibe. Oh, the breakfast was on point as well as the Restaurant/Lounge Fahrenheit rooftop with crazy views day and night. I’ll be back soon🌟

Charged $40 for early arrival even though housekeeping had clearly finished the entire floor. Breakfast was better than expected but late putting it out and Jo raisins even though sign clearly said raisins. Valet parking efficient. Room very large with good shades

Excellent staff! Thank you!

The hotel was close to the Charlotte Convention center for a Mary Kay convention I was attending. I booked through Expedia but the hotel put a hold on my card for the whole $1050.00 instead of just an amount for incidentals. This limited my spending while in Charlotte.

Clean spacious rooms with a great view of the city. The breakfast was delicious and abundant.

I can't say enough about the excellent service, breakfast options, and the space I had in my room at Hyatt Place in downtown Charlotte! Every employee smiled and was so helpful from the moment I stepped in on Monday afternoon until I left Thursday morning! This was the best free breakfast I've ever had at a hotel. There was plenty of food and it was replenished regularly. I roomed alone on this trip and I was ecstatic when I saw my space!!! I had a corner suite with tons of windows, kitchenette, dining room table, large living room, king bed with a seperate dressing room for all of my clothes, and the bathroom was so spacious. This hotel is also walking distance to the convention center, so I never had to use my car or get an Uber. The rooftop restaurant, Fahrenheit, is a must, when you visit Charlotte.

Conveniently located. Restaurant is impressive but expensive.

If they could have fixed the air conditioning in the room, our stay would have been great. Our room was 77+ degrees for 2 nights. We were assured the HVAC guy would be there first thing in the morning, and we were first on the list. He called in sick and we were never told he wasn't coming. On day 4 we finally moved rooms, which wasn't an easy task for 2 women who completely unpacked for a 5 night conference with a formal event.

It was nice

Everything was on point, only issue ice machines only on floor #8 and #12. Need those on every floor

Breakfast was a great bonus and the staff were efficient. Granted they seemed exhausted and worked very long hours.

Well located in downtown

Nice stay

Room was clean and quiet

The rooms were spacious very nice. The rooftop bar was great with a wonderful view of downtown. Close to a lot of places to eat.

Clean room was great & bed was very comfortable!

Cleanliness was phenomenal.

I really enjoyed how fast the room was ready and nice and comfy. The young gentleman at front desk was very pleasant and helpful, while i spent the weekend for my birthday celebration

Great service

Great

The experience

The staff was super friendly the breakfast was so good and the view was amazing from the room !

Everything

Convenience

Great!!

I loved the staff. Very nice and respectful. Spent some time down in the lobby at the bar with the two front counter guys and they were amazing. Enjoyed every experience with them. I eventually booked a 2 queen for me and my gf with our son but they mentioned a king suite since he was only 5 and can sleep on the pull out bed. Counter person gave us a free upgrade for that. Valet team was very nice also. This place took care of us for our visit. Will be coming back soon!!!

No real issues with the stay but having check in on the 10th floor and then going to a floor below was a little "different." Overall, I wanted a more luxurious room and stay.

Convenience

The experience was nice! The room looked like the pictures online so that was as expected. We only stayed 2 nights. The complimentary breakfast was nice! I wish the parking situation had other on-site options vs. having to pay a daily fee of $38 for Valet only!

Room was spacious and clean. Front desk staff member was unfriendly and was ranting to another staff member while we stood waiting to check in. The description of the hotel didn’t explain that valet parking was the only option and received an email from the hotel the morning of the reservation explaining the parking situation. We had an issue with blockage in the bathroom (around 10:30pm) and was told there was no maintenance on site to fix. They did offer another room but my kid was already sleeping.

AC and mini fridge made a lot of noise all night, everything else was perfect.

Staff is very friendly but the rooms are not very clean

El hotel esta en una excelente ubicación. Los cuartos son de buen tamaño y bastante bien. El desayuno complemetario muy malo.

Clean and specious! Felt very secure.

Ok

Room was clean. Refrigerator was old and loud but not as loud as the air conditioner. It was VERY loud and kept me from sleeping. Woke up to the sound of it coming on at least 3 times each night i was there. The weather was hot so there was no choice but to have the AC on. Not the most restful sleep for 2 nights.

Clean, but no microwave in room