Hyatt Place Charlotte Airport / Billy Graham Parkway

Had to book a hotel last minute after my flight got cancelled around 11pm. They were helpful and had an airport shuttle just schedule it at the front desk. Breakfast was pretty good too and included

The hotel room was clean and our floor was extremely quiet staff was very welcoming and friendly no complaints but one if they only get some new carpet they would’ve gotten 5 ⭐️ out of me.

Exceptional

Large and very clean room. Extremely helpful and friendly staff. Great breakfast.

Very clean and quiet stay. Staff were friendly and welcoming. Comfortable beds. Great breakfast. Nothing to not like

The beds in the rooms could be a little higher up not low..it makes the room look cheap from the bed...

Conveniently located. Nice breakfast.

Exceptional

Superb

Appreciated how clean and pristine the premises looked. Nice presentation and staff was very pleasant and helpful.

Everything was great, stayed for 5 days with no issus

Superb

Comfortable and clean, good breakfast. Parking was 12 a night!! I have not been charged to park at a hotel I was paying to stay at. Not posted as a charge. Not acceptable to me.

Comfortable and clean, good breakfast. Parking was 12 a night!! I have not been charged to park at a hotel I was paying to stay at. Not posted as a charge. Not acceptable to me.

The only concerns I experienced were that housekeeping did not visit to refresh or straighten the room during my stay, and unfortunately, the refrigerator in the room was not functioning properly. Aside from those issues, the experience was enjoyable.

The room was nice and clean but the hotel itself was extremely loud. The front desk staff wasn't especially friendly and they required us to pay to park our car in the hotel parking lot which was really odd for a chain hotel like this.

Excellent breakfast with wide selections , highly recommend. My only concern was when we checked in we’re told there would be an additional $12 parking fee for self parking in their parking lot. When I protested & said I didn’t remember having been made aware of that prior to booking, they graciously recinded the charge. Staff friendly & professional& large clean room with large sitting room area which was unexpected. Only complaint is the bathroom was very small.

Very clean! Staff was great! Room was very spacious! Will stay here again!

N/A

Good

Availability to the airport Ground floor for family next to the bar was highly undesirable

Availability to the airport Ground floor for family next to the bar was highly undesirable

Excellent

Room was big and clean, beds comfortable. Breakfast, nothing exceptional, but can eat somthing

Good

Had to pay for parking. Bathroom small. Breakfast not the best, never filled waffle maker.

The staff was super friendly!!!

Exceptional

Absolutely

Excellent

Superb

Did not partake

This was the worse property I have ever stayed in for a Hyatt visit.a/c wasn’t working toilet was running carpet and furniture smells

Pleasant

Exceptional

It was convenient to the event that was attended No microwave in some of the rooms

It was convenient to the event that was attended No microwave in some of the rooms

Superb

N/a

Trip was good N/a

No microwave in room which i thought would be there based on the room type i reserved

Stains on everything. Stains all over the bedroom carpet and couch cushions. Received 5 tissues in box. Fridge was not cold. Terrible ice machine. Climate control was not setup.

The morning stuff at the front desk was trying to get me to sign paperwork for my dog the day I was leaving said that there was a fee and room rules that never was presented at my check in looking at my account to make sure I don’t get charged for something I was informed about

The staff was great. They were nice and friendly. Online google search said they were 24 shuttle to the airport and there was not. The shuttle stopped at midnight at started back at 6a.m. Then breakfast started at 7am and online it said 6am.

The staff was great. They were nice and friendly. Online google search said they were 24 shuttle to the airport and there was not. The shuttle stopped at midnight at started back at 6a.m. Then breakfast started at 7am and online it said 6am.

We normally really enjoy staying at Hyatt Place but this location was our least favorite experience. Much more worn and needing maintenance (many signs of wear/tear and our bathroom sink faucet fixture was completely detached from the countertop) than the standard we are used to. Also we booked this specifically to have a shuttle from/to the airport but there was no room in the time slot we needed to arrive for our departure in the am. Staff were not apologetic nor accommodating, just kinda shrugged and said we would have to figure something else out.

Be aware there is a $10 parking charge for self parking. And you have to scan a QR code at the check in desk, go online to fill out a form including tag info, care make & model and credit card info. It was 9pm, I was tired, not expecting to do something like this and it impacted my whole sense of the hotel. Breakfast was okay - oatmeal with a wide choice of toppings was the best. Otherwise mystery meat and eggs unimpressive. For the price and area I hope for better.

Beautiful property, spacious room, wonderful breakfast, and amazing staff.

Yes the area meant my needs

Room was very ciean

Adriana at reception helped me out! Wonderful service!

Great selection for breakfast

Super friendly and helpful staff. Breakfast was good. Wished we could have stayed at the facility longer.

Will definitely stay again

The amenities provided were adequate, including reliable Wi-Fi, a functional workspace, and standard in-room features. Housekeeping did a solid job keeping the room refreshed during the stay.

Exceptional

The ladies at the front desk were very friendly and helpful. My room was nice, and the bed was comfy, the bathroom was large as it was a handicap room. It was a regular Hyatt place hotel, have stayed at other locations, just like all the others.

A little basic and dated and rooms were loud. could hear toilets flushing and doors opening and closing all night.

The front desk Lady was

Room was as advertised. The breakfast the next morning was great.

It was good!

Superb

No kitchen, just coffee, microwave and refrigerator.

Friendly. Clean everything. Great shuttle.

Exceptional

Breakfast was very disappointing. I was really looking forward to breakfast since I had stayed in a Hyatt Place only one other time, in Atlanta, and it was really great. This breakfast did not compare.

Everything was great

Exceptional

It was okay in renovations so not everything was available that they said they have

Great staff

Very nice hotel clean very good stuff early breakfast shuttle to the airport and back would definitely choose this place again

Very quiet area and close to everything including the airport.

Very quiet area and close to everything including the airport.

Staff was friendly breakfast

Staff was friendly breakfast

Very clean room and helpful staff

Very clean room and helpful staff

The room was spacious, clean, and comfortable. The complimentary airport shuttle and breakfast met our needs during our stay.

The room was spacious, clean, and comfortable. The complimentary airport shuttle and breakfast met our needs during our stay.

The Staff! There was a hiccup with the morning shuttle and the gal at the desk was a terrific problem solver! No complaints.

Room was okay -

Room was okay -

Room was large and clean. Service was great and shuttle was timely too and from the airport.

Room was large and clean. Service was great and shuttle was timely too and from the airport.

Yes

Yes

Very clean and spacious. The staff was very accommodating too. Great value!

Very clean and spacious. The staff was very accommodating too. Great value!

The staff is very friendly and welcoming and the amenities like the breakfast was exceptional.

The staff is very friendly and welcoming and the amenities like the breakfast was exceptional.

Clean room

Clean room

Be prepared for your “superior” room to have a view of an interior stucco hallway wall. Room was fairly nice but is a box with no view. Access to all rooms seemed to require a walk through a parking garage. The elevator was out in our assigned building. We later learned upon our ride back to the airport, another couple complained about the broken elevator and received a free upgrade to an upgraded room with a kitchenette, balcony and pool view. I’m old with 2 large suitcases, so a proactive upgrade would have made me a fan for life (as I don’t tend to complain much). Free hourly shuttle service is nice, but there needs to be more than one shuttle running as they filled up frequently. Need more pool lounge chairs too.

Be prepared for your “superior” room to have a view of an interior stucco hallway wall. Room was fairly nice but is a box with no view. Access to all rooms seemed to require a walk through a parking garage. The elevator was out in our assigned building. We later learned upon our ride back to the airport, another couple complained about the broken elevator and received a free upgrade to an upgraded room with a kitchenette, balcony and pool view. I’m old with 2 large suitcases, so a proactive upgrade would have made me a fan for life (as I don’t tend to complain much). Free hourly shuttle service is nice, but there needs to be more than one shuttle running as they filled up frequently. Need more pool lounge chairs too.

Clean friendly staff

Clean friendly staff

Airport van never showed up at airport. Had to take a $25 cab.

Great

Great

There were several issues when I arrived but the staff handled them sufficiently and had positives attitudes thanks

There were several issues when I arrived but the staff handled them sufficiently and had positives attitudes thanks

Staff was excellent. Check-in/out was perfect.

Staff was excellent. Check-in/out was perfect.

Room is very spacious.

Room is very spacious.

We were on a flight switched to CLT due to weather. Arrived 2M. Room was ready, clean, staff was great. Shuttle to apt was perfect. Nothing

All was great!

All was great!

Room was clean staff was friendly.

Room was clean staff was friendly.

Great staff Power went out room got very cold

I originally booked my reservation around 6pm after my flight was canceled. I received my confirmation email with notes to call for shuttle pick up once I made it to baggage claim. I had my bags so to head that way and call. The first time I called made it to the automated system asking what I was calling about to better serve me. I tried to bypass the automated and wanted to speak with a representative to have the shuttle sent for pick up. It placed me on hold. I was on hold for 2 minutes before the phone call was ended, not by my doing. I called back did the same thing and the phone call was ended again while waiting on hold. I attempted to call numerous times and the line appeared to have been disconnected. So I appended to chat the property through the Expedia app. I sent 3 messages in the span of an hour with no responses. I the went to the hotels website and attempted to chat with a live representative however they were unable to send the shuttle service. They provided me with an email address to contact the property directly. I sent and email letting the property know I was at the airport waiting for shuttle pickup and I have tried to contact them multiple times with no success. A day later still no response. After all this happening I decided to not stay at this hotel. They would not response to me or even answer any calls. Very disappointing service and experience.

I originally booked my reservation around 6pm after my flight was canceled. I received my confirmation email with notes to call for shuttle pick up once I made it to baggage claim. I had my bags so to head that way and call. The first time I called made it to the automated system asking what I was calling about to better serve me. I tried to bypass the automated and wanted to speak with a representative to have the shuttle sent for pick up. It placed me on hold. I was on hold for 2 minutes before the phone call was ended, not by my doing. I called back did the same thing and the phone call was ended again while waiting on hold. I attempted to call numerous times and the line appeared to have been disconnected. So I appended to chat the property through the Expedia app. I sent 3 messages in the span of an hour with no responses. I the went to the hotels website and attempted to chat with a live representative however they were unable to send the shuttle service. They provided me with an email address to contact the property directly. I sent and email letting the property know I was at the airport waiting for shuttle pickup and I have tried to contact them multiple times with no success. A day later still no response. After all this happening I decided to not stay at this hotel. They would not response to me or even answer any calls. Very disappointing service and experience.

After the third day I reported it to the front desk and the room still didn't get cleaned.

After the third day I reported it to the front desk and the room still didn't get cleaned.

Clean room, Good breakfast, Courteous staff, close proximity to shopping and dinning.

Clean room, Good breakfast, Courteous staff, close proximity to shopping and dinning.

Overall excellent experience

It needs some work. Carpeting was frayed otherwise it was ok. Not the standard I would expect from this grade of hotel

To start with the shuttle driver was playing Christian music!

To start with the shuttle driver was playing Christian music!

The breakfast was very nice!! All of the choices one might expect.

The breakfast was very nice!! All of the choices one might expect.

The room was nice. The the fact that I had to pay for parking was a bit of a not happy surprise. In certain parts of the hotel, it could probably be updated like the elevator, the floor is kind of coming up. But all around it was a nice stay. .

The room was nice. The the fact that I had to pay for parking was a bit of a not happy surprise. In certain parts of the hotel, it could probably be updated like the elevator, the floor is kind of coming up. But all around it was a nice stay. .

Room was comfortable and staff was great. However, breakfast was not good at all. Food was overcooked and unappetizing. Definitely an area to improve on.

Room was comfortable and staff was great. However, breakfast was not good at all. Food was overcooked and unappetizing. Definitely an area to improve on.

Dirty

Dirty

Room was nice and the breakfast was good wish the staff were a little bit more competent took 3 tries to book the airport shuttle

Room was nice and the breakfast was good wish the staff were a little bit more competent took 3 tries to book the airport shuttle

The rooms were clean and comfortable, the staff was amazing especially Carol.

The rooms were clean and comfortable, the staff was amazing especially Carol.

Car parking was very convenient and closeness to airport.

The location The room was dirty with trash left in the room and very outdated

Breakfast tasted great. Staff was accommodating in room switch and validating parking. WiFI was great. well-lit parking lot "Self Parking" is misleading as parking is not free, first room was nonsmoking and smelled strongly of smoke (room 616); second room (315) had multiple stains on sofa and weird congealed splatters on the headboard, elevator flooring was chipped, dirty, and elevator rickety, tables not wiped off at breakfast, shower had mold in corners and bathroom ceiling was sagging from water damage in multiple spots.

Great

Great

The front desk clerk was friendly. The restaurant was closed when we arrived due to remodeling, but the desk clerk gave us a pizza delivery menu.

The front desk clerk was friendly. The restaurant was closed when we arrived due to remodeling, but the desk clerk gave us a pizza delivery menu.

the room was awsome

the room was awsome

sssssssssssss

sssssssssssss

Staff was fantastic

Staff was fantastic

Great room and staff.

Great room and staff.

My only problem there was no bacon 😞.

My only problem there was no bacon 😞.

The room was neglected. I asked for room service to clean my room and never got done. I also saw a flying bug in the lights. I was not advised that floor 1-3 didn't have any microwave to heat up food. I was on the 3rd floor and they didn't accommodate to change my room to a floor that has a microwave.

The room was neglected. I asked for room service to clean my room and never got done. I also saw a flying bug in the lights. I was not advised that floor 1-3 didn't have any microwave to heat up food. I was on the 3rd floor and they didn't accommodate to change my room to a floor that has a microwave.

Goodness

Goodness

Clean, roomy had airport transfer

Clean, roomy had airport transfer

Parking was extra and it was never mention in he reservation

Parking was extra and it was never mention in he reservation

Clean and

Clean and

Good location near the airport. Very convenient and comfortable. N/A

We were stranded at the airport for an hour waiting for a shuttle to pick us up. During that time, a shuttle from another hotel in the same area made multiple trips. Even though we spoke to the hotel staff over the phone several times, they were not courteous enough to update us on the situation.

We were stranded at the airport for an hour waiting for a shuttle to pick us up. During that time, a shuttle from another hotel in the same area made multiple trips. Even though we spoke to the hotel staff over the phone several times, they were not courteous enough to update us on the situation.

Stains on the carpet and the bed spreads didn’t feel fresh.

Stains on the carpet and the bed spreads didn’t feel fresh.

Everything was good. The room was nice. The staff was nice and only thing I hated and first time ever was paying for parking to stay in a hotel room.

Everything was good. The room was nice. The staff was nice and only thing I hated and first time ever was paying for parking to stay in a hotel room.

I liked that there was a shuttle bus provided by the hotel. The room we had was very nice. We had to leave for the airport very early and caught the first shuttle back to the airport so we did not get to eat breakfast at the hotel. The only thing I didn't like had nothing to do with the hotel. We missed our flight leaving Charlotte due to our incoming flight being delayed thus missing our connection.

They had good Breakfast and the beds were super soft. Loved seeing the planes go by at night.

There were blood stains on the floor and staff was very short with me.

Absolutely

Absolutely

Staff was super friendly. Very good customer service. The rooms as well as the entire place was very clean.

Staff was super friendly. Very good customer service. The rooms as well as the entire place was very clean.

The room was clean and comfortable. The staff very friendly but breakfast was poor. All in all I would recommend it anyway

The room was clean and comfortable. The staff very friendly but breakfast was poor. All in all I would recommend it anyway

Lights streamed in room all night. Needs a black out curtain. Worsts pillows ever. Used my coat behind them.

Lights streamed in room all night. Needs a black out curtain. Worsts pillows ever. Used my coat behind them.

The window did not fully close in room 323. It is the middle of winter! I had the heating pumping all night at 85 degrees. Very uncomfortable sleep. Also, mold in the bathroom. Also, no bar (shown in the pictures). Very misleading. Staff were nice, but I will not stay there again. Wouldn’t recommend.

The window did not fully close in room 323. It is the middle of winter! I had the heating pumping all night at 85 degrees. Very uncomfortable sleep. Also, mold in the bathroom. Also, no bar (shown in the pictures). Very misleading. Staff were nice, but I will not stay there again. Wouldn’t recommend.

Breakfast is in the morning. No assessment yet.

Breakfast is in the morning. No assessment yet.

At my check-in, the lady at the front desk Bre, was very friendly and patient as my credit card didn’t register immediately. I allowed another customer to handle their business and I again scanned my card and it was acknowledged. The room was clean and the cleaning staff was very attentive. My only concern was the lack of a room safe. I didn’t notice any. The hotel is quite and close to the airport and a short ride to downtown Charlotte.

At my check-in, the lady at the front desk Bre, was very friendly and patient as my credit card didn’t register immediately. I allowed another customer to handle their business and I again scanned my card and it was acknowledged. The room was clean and the cleaning staff was very attentive. My only concern was the lack of a room safe. I didn’t notice any. The hotel is quite and close to the airport and a short ride to downtown Charlotte.

Staff was so friendly and helpful Appreciated the shuttle too Highly recommend. Would stay again

Staff was so friendly and helpful Appreciated the shuttle too Highly recommend. Would stay again

Location was perfect and near CLT Breakfast started late at 7am

Room was dirty and had bed bugs

Room was dirty and had bed bugs

Clean room, friendly staff, and location.

Clean room, friendly staff, and location.

The friendliness of the staff!

The friendliness of the staff!

Stager was friendly and helpful especially Bree. The room was clean. The light to the right of the bed didn’t work. The toilet didn’t flush which I didn’t know until after I used it.

Stager was friendly and helpful especially Bree. The room was clean. The light to the right of the bed didn’t work. The toilet didn’t flush which I didn’t know until after I used it.

Dirty. Poor upkeep

Dirty. Poor upkeep

The rooms are clean but definitely outdated. Needs a renovation. The airport shuttle was great and breakfast was average. This airport hotel is good for a one night stay.

The rooms are clean but definitely outdated. Needs a renovation. The airport shuttle was great and breakfast was average. This airport hotel is good for a one night stay.

All in all, I had a comfortable stay at Hyatt Place Charlotte Airport and the hotel itself was great in terms of location close to the airport and free shuttle service. However, the breakfast and staff experience were disappointing, and I hope the hotel can address these issues for future guests. If you’re looking for a comfortable and convenient place to stay, it’s a good option, but be aware that the breakfast and service may not be as great as expected. The selection was limited, and the quality didn’t match the standards of the rest of the hotel. There were very few options, and the food wasn’t fresh. For an all-you-can-eat breakfast, I expected more variety and better quality, but it felt like a rushed afterthought.

All in all, I had a comfortable stay at Hyatt Place Charlotte Airport and the hotel itself was great in terms of location close to the airport and free shuttle service. However, the breakfast and staff experience were disappointing, and I hope the hotel can address these issues for future guests. If you’re looking for a comfortable and convenient place to stay, it’s a good option, but be aware that the breakfast and service may not be as great as expected. The selection was limited, and the quality didn’t match the standards of the rest of the hotel. There were very few options, and the food wasn’t fresh. For an all-you-can-eat breakfast, I expected more variety and better quality, but it felt like a rushed afterthought.

My room was ready, CLEAN and comfortable. The staff was friendly, very helpful and patient with any concerns and questions I had. The a.m. free breakfast is actually real breakfast and it is delicious. I'd definitely recommend Hyatt Place Charlotte Airport/ Billy Graham Parkway to anyone seeking a great comfortable hotel in Charlotte with an airport shuttle and a series of great eateries in walking distance, thanks again to the staff.

My room was ready, CLEAN and comfortable. The staff was friendly, very helpful and patient with any concerns and questions I had. The a.m. free breakfast is actually real breakfast and it is delicious. I'd definitely recommend Hyatt Place Charlotte Airport/ Billy Graham Parkway to anyone seeking a great comfortable hotel in Charlotte with an airport shuttle and a series of great eateries in walking distance, thanks again to the staff.

This hotel I found it to be a place only to sleep for a fews hours. The receptionist was very unfriendly and the rooms are very out dated.

This hotel I found it to be a place only to sleep for a fews hours. The receptionist was very unfriendly and the rooms are very out dated.

Room was as expected however staffs were rude and condescending. Shuttle took over 45 minutes to pick us up. While the staff did ask us what time we wanted the shuttle for for our return trip, no one bothers to mention that if we miss that specific ride then we would need to get an Uber because they would not be able to accommodate us via the next shuttle. I would avoid staying there again.

Room was as expected however staffs were rude and condescending. Shuttle took over 45 minutes to pick us up. While the staff did ask us what time we wanted the shuttle for for our return trip, no one bothers to mention that if we miss that specific ride then we would need to get an Uber because they would not be able to accommodate us via the next shuttle. I would avoid staying there again.

Spacious room

Room was old and had mold in the shower roof

Room was old and had mold in the shower roof

Excellent location. Clean and neat. The hotel staff were very friendly.

Excellent location. Clean and neat. The hotel staff were very friendly.

Good place to stay for 1 night, very friendly front desk staff.

Beyond neglected . This property is a scam and so are their hidden charges . I’ve requested that someone come investigate

Great to

The location was convenient and the staff was friendly. The airport shuttle was an extra bonus.

Everything from breakfast to the nice feather pillows nice hot water from the shower great tv stand on a swivel don’t forget clean rooms are the Biggest flex you can ask for

The young ladies on front desk staff during my stay were attentive and very helpful during my stay. My family was very grateful for the time and attention given to us during our stay this weekend for my daughter’s graduation. They helped us set us the speaker and television equipment. They provided us with anything we needed for our celebration in the meeting room. They also were helpful and attentive to my 86 year old mom who suffers with dementia.

There were children running up and down the halls after 11pm it was difficult to get rest because of this.

The airport shuttle and location being close to the airport was our biggest reasons for chosing this hotel. The shuttle was quick and on time! Quite a variety of food at breakfast.

Air conditioning didn’t work well

Room was great

nice clean room. easy transfer to and from airport

Check in was quick & easy. The room was large & exceptionally clean. Everything had its place. I spoke to the front desk regarding I was on 2 stand-by flights out of CLT the next day & perhaps would need a 2nd night's stay. I was offered the same room as to just call throughout the day and keep them informed. The free stuttle could not be more convenient.

Yes the room clean ! Staff was great

When I arrived at the airport I was messaged to calm them to get the shuttle for pickup but no one at the hotel answered and I had to contact central reservations. The room was really dirty, there were stains on the couch and the bed sheets were not properly clean. Breakfast was the only positive with a good selection.

Everyone was great. Shuttle Driver and front desk were polite and friendly.

Great pepper for airport travel

Clean room. Quick shuttle service to and from airport. Walk across parking lot for 4-5 restaurant choices.

Very clean room, comfortable bed and pillows, staff was very kind and professional! Walking distance to great soul food . Beautiful area !

Everything inside the hotel was amazing would come back if it wasn’t for the need to pay to park. I will never be returning simply because of the pay to park requirement.

NA

Very nice room

This was a last minute stay because of a cancelled flight. Shuttle service was key to get out of the airport late at night and back the next day.

The room

There was part of a weave on a pillow and stains in the carpet.

Car broken into and that's a on going thi

Staff was not great. Check in process was slow. Hotel looked old, outdated, and smelled like Marijuana.

Convenient from airport. Clean and comfortable. Only downside for me was the noise in the parking lot and hallways was not very insulated.

Front desk staff on Saturday evening was incredibly busy and yet helped everyone with a smile, good humor and kindness!

Staff is very good and room very comfortable. Decent breakfast.

T

It says it’s pet friendly but they don’t allow cats.

Nice place convenient to the airport.

The room was spotless, the breakfast was really really good!!!

Di Nesha was great, very helpful . I have never been to the area before. She showed us places to eat during our stay. I will be back for sure. We felt very welcomed for sure.

Staff very friendly clean rooms

Large rooms.

The staff were very warm, friendly, and welcoming.

Friendly staff - especially Tanira

Space was nice

Clean rooms, no microwave, staff was excellent and you have to pay for parking.

Good

It was clean.

Great stay clean friendly

I love it

Stayed here when our flight was delayed. Great support and service.

I like that the room included a fridge and microwave. Also like that the room had a mini kitchen somewhat and enough full body mirrors. Breakfast was okay not horrible. My dislikes were the Big Black cockroaches in front of the property which made me not even want to check in Customer service not friendly and inviting at all. Only one working elevator. Bedding very uncomfortable pillows were horrible. Shower way too small as well as the bathroom. My husband and my self were not happy with this Hyatt location. Needs much improvement. We’ve been to other Hyatt locations and never have we experienced this level of uncomfortably. We will never visit this particular location again, respectfully.

The water from the sink ran brown, but, other than that, it was a great stay.

Liked the bed and the room arrangement was unique (for disabled types)

Great room Staff was out of this world friendly Bed could use some updating

Enjoyed my stay.

Nice room, comfortable bed.

Excellent hotel. Only issue was the carpeting on the floor it’s old and worn.

Very nice and clean. Friendly front desk people.

Convenient

The pictures are false advertisement! The cabinet in the room was falling apart. The furniture and carpet were filthy. The bathroom was disgusting. The room was dewy and smelly. Oh and I can’t forget the HUGE ROACH that crawled from under the sofa! I’ll NEVER stay there again! EVER!

I had a fast checkout and a free shuttle ride back to the airport. The motel is close to the airport in a nice area of Charlotte. The staff were attentive and it was nice having a 24 hour front desk. That is a must when checking in late.

Great place to stay

Convenient to airport

Does the job for a quick sleep after a late flight. No frills but the staff is nice and the beds are comfortable!

Everything was great considering I booked a last-minute stay due to a missed connection at the airport. My only complaint is I requested a 10 AM shuttle to the airport and was told he will be five or 10 minutes late. He showed up at 10:15 and as I went to get into the van, he proceeded to sit down and we did not leave until 1035! I was cutting it very very close from my flight

Underwhelming and dirrt

Close to airport

People were nice, property was fun but it smelled like marijuana, which ruined the experience.

I was stuck and had a flight cancel forced to stay overnight. No one would answer the phone at the desk after calling for the shuttle from airport per hotel direction after booking the room and that number just gave you a busy tone. So forced to pay for cab. Then this morning trying to get the shuttle back they had me wait till 6:30 and my flight left at 7 so again another taxi ride. Spent 75 dollars for two taxi rides and just a massive inconvenience on top of already being frustrated with the airlines.

Clean, modern, well maintained, comfortable. There is another nearby Hyatt Place at "Arrowood," which is sort of under renovation and rather old and tired. This one (Billy Graham Parkway) is better than the other one.

Free breakfast was good. Beds were very comfortable.

Nice place but a little noisy

one of the two rooms we secured had numerous bugs and we had to switch rooms , the staff was unmoved by our concerns.

The room was spacious and comfortable. There was a group of bikers staying there and the were revving up their motorcycles around midnight and after waking me up every time. If there was someone on night duty, they didn’t tell them to stop! The breakfast was mediocre.

Had to stay the night due to missing my connecting flight. Shuttle took 30 minutes to pick me up but once I got to the hotel, the check in was quick. Room was huge. Too bad I couldn’t have stayed longer. Good breakfast with a variety of options. If you come to the Charlotte area, I recommend this hotel.

Shuttle driver wasn’t real friendly. Check-in was fast and easy. VERY noisy outside after midnight. A group of over 50 bikers pulled in with their music blaring and revving their engines super loud with no respect for anybody staying in the hotel. Hotel staff should’ve asked for courtesy! Same issue in the morning! Definitely had some patrons who smelled like weed and could be smelled throughout the hotel

Shuttle service was fast and convenient from airport!!

Shuttle to airport quits at 12:00 midnight. After a very disappointing travel day with the added inconvenience of an unplanned overnight stay while waiting for rebooked connecting flight, having to get a taxi to the hotel at 12:30 am was the last “dig”.

I needed to cancel. I booked because of a delayed flight. Expedia tried to get me a refund as it fell within the 24 hr cancelation but the Expedia agent was to no.I was able to get another flight but they would not do a refund.I wont be staying at Hyatt again. They lost a great customer as I travel alot!!

Everything was great. The place was clean and very comfortable.

Good value.

Was very easy to get too off interstate,I love the layout of the rooms. Very clean

I think the breakfast was as expected. Not great, but not bad. I was a little frustrated about not having a microwave anywhere in the building yet selling Microwavable Cup Noodles. I bought a product but then had no way to eat it as it was intended.

Staff were helpful and friendly. A few dining options nearby. Spacious room and we enjoyed the daily breakfast.

This left me feeling very violated, not knowing if they had entered the room at other times when i was not in it. I could have been naked when they opened the door. It was around 10 am, checkout wasn't until 12 noon

Decent airport hotel, clean and comfortable; but dated. Low showers (for tall guys like me) and some stains (water damage, etc) are visible.

We loved the room arrangements with the sitting area separate from the bedroom. Breakfast was great, also. Would come back.

I love that even though it was late and my flight was canceled the female driver couldn't fit me in on a trip but she said she would come back and get me ...and she did. She even walked up to me to find me and safely got me back to the hotel. Thank you maàm.

Small bed, limited breakfast, and paid parking. Parking was higher than what was mentioned online.

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I decided on this hotel because it had a pool and seemed very clean. It was very clean, but the pool had been filled in with concrete. I was not the only customer who complained about this. The staff said that they had tried to have them change it on the website, but was told they couldn’t. It is not a good practice to bate customers this way. The staff was amazing and very friendly and professional. The property needed a swimming pool if they advertised it. Plus, paying $30+ for parking for 3 days was not nice either. That was not said on the website either. The parking was very packed and when you have to park on the back side of the building, you should be able to use your room key to enter in the door, but you have to walk all the way around the building to the main entrance to enter. That could be a safety hazard for someone coming in at night, especially for a female. I am not in fear, but a woman or a child may be in danger.

Love the airport shuttle!

No airport shuttle service

The front desk staff was great. Housekeeping not so much. I extended my stay until July19th, which was a whole other issue and was locked out of my room. Did not see anywhere on Expedia’s site to extend. But cleared up the issue with the front desk. But housekeeping never entered my room to bring fresh towels or toilet paper or empty the garbage my entire stay. I had to go in the hallway to find someone and get the things needed. Very disappointed.

Great experience! Wonderful check in staff. Room is clean and quiet!!!

Room was large and clean with some nice touches. I was surprised to be charged for our one night of parking

The staff was very friendly and the room was very comfortable! Would definitely recommend!

Someone else was given a key to my room. Oops. But room was nice, staff was friendly and helpful. Restaurants to walk to. Good breakfast.

I reserved a room here because we had a flight delay, however the airline canceled the flight. I was still charged for a full night although i never even stepped foot into the hotel. I asked to cancel but was still charged.

Staff was very friendly. Room was clean.

Lovely property, quiet, clean and comfortable.

I cannot remember staff's name that assisted us with our check-in, but she was phenomenal. We have stayed at this property before and she assisted then. Great to see consistent exceptional service!

Nice hotel, room was very clean and spay, staff was nice and friendly. Would stay there again

Hyatt Place Charlotte Airport was great. Staff was awesome and the room was clean and very spacious. I will definitely stay again

Great place in our time of need, missed connector flight, great accommodations.

I booked a room after my flight got cancelled due to lightning and flash floods. Not more than 5 minutes after booking everyone in the airport got a phone and speaker alert for a flash flood mandatory ground stay alert on their phones. I immediately tried to cancel my room and refund my money since at this point the rental car places were not allowed to give cars…shuttle busses stopped running and everyone was stranded at midnight in the airport and the manager on duty REFUSED to cancel my room I had booked not even 10 minutes earlier and refund my money. They would rather have me risk my life during a ground stay and after all in that area of NC got an alert stating “fatalities were possible if you left inside” - had ZERO empathy or even cared for me and other people in my same situation. I would never patronize or recommend this location again due to this!! When you put money over life there is an issue! I hope their corporate headquarters see this review because I will not stay silent

This hotel was super clean and well laid out for a business trip.

Beautiful establishment.. Highly recommended

Staff was super sweet and we really couldn't been anymore pleased with how we were treated. They were great!

The hotel needs to be upgraded ! It's an old hotel ! Y'all spend the money I know your making it there!

Did not like having to pay a third party for parking. And if I wanted to pay for parking at all I would’ve stayed downtown. Other than that the staff was amazing!

Pros: my room was good for the most part minus the tissue box that looked a bit used up. It was also quiet and I like the fact that breakfast was included, even though it wasn't all that tasty. The muffins and the sausage was probably the best thing. The maintenance and housekeeping staff did not speak fluent English, but yet they still tried to be very helpful. I encourage someone to have a translation app just to make things easier for you. Overall, I would say I had an above average experience. If someone is looking for decent prices and maybe a quick stay, then you would probably be OK stay here. If you're looking to do a full week or more, I would recommend probably going to a higher star hotel, just for a better experience. For the price they charge for a candy bar and water, you can go over to the restaurants in the plaza next to the hotel or order from the double tree by Hilton next door for cheaper deals on food, drinks, and snacks!

While not and ideal situation the two ladies working the night shift front desk where amazing and helpful

Needed a room due to flight cancellation. Excellent choice. Easy to get to from airport, they have shuttle service and the woman who checked us in was amazing and super nice! Very comfortable spacious room

Advertises a free shuttle, but their one and only shuttle was being repaired. No compensation was offered considering the trip to and from the airport cost $40.00. The hotel is need of renovation. Old and dingy looking. I would not recommend this hotel.

We got this room because it was close to the airport . It was nice for the money.

The front staff at check in was great.

We were very disappointed in our room. The curtains were torn and more alarming was that we found a bed bug crawling on the top of one of the beds. Where there is one…there will be more! When I I moved the pillow on the bed we slept in the next morning a spider ran across!

My favorite hotel near the airport!

Hyatt Place was lovely. Great room!!! Hallway and other areas were not so amazing. Breakfast had a lot lacking.

Well kept property just a few minutes from the airport. It served our family of 5 wonderfully late amidst a cancelled flight. The staff is so pleasant and kind. The lobby and bar are clean and welcoming. Our room/suite was well-suited and utterly spotless. I highly recomment

Staff was very friendly.

My family stayed over night after our flight from Florida. We love the spacious rooms and the buffet breakfast. Staff is always nice.

Great experience. Staff was accommodating. Decor was pleasing. The negatives was paying for parking and they had no pool.

Spacious

The hotel is on the older side. I don’t like when the sinks are outside the bathroom. The window shades were ripped with holes. They charge $10 a day for parking, but there’s no security. I saw two vehicles broken into. Glass literally sitting on the ground. Parking was terrible. I will not ever stay here again!

Nice hotel

Staff was very friendly ! The rooms were spacious but the bed is a bit

Friendly people, very nice room.

If you’re gonna advertise a pool, you should have a pool. If you’re gonna advertise a good breakfast, you should have a good breakfast. Disappointing.

Hotel itself is okay. Parking is horrible. They make you pay $10 a day to park, but there are not enough spots for everyone. The lady at the front desk just told us to “find a curb”.

Biggest rooms shy of a suite.

Quick stay between trips in and out. What could be better.

Was able to get an early check in with a digital check in. Little disappointed that there wasn't a "real" restaurant. But made do with what was offered.

Nice enough for couple nights, needs some minor renovations

AC didn’t work, no microwave, no pool, and pay to park. Definitely do not recommend!!

The shuttle from airport was excellent. Driver was very friendly. Also check in was fast and the front desk agent was so nice.

good

The room was spacious & clean. Beds were extremely comfortable! Towels were very thick and fluffy! Breakfast plentiful and delicious! The clerk at check-in, Carol, was very friendly and helpful! Overall, extremely pleased and would definitely stay there again!

Great stay

Very clean! Breakfast was great!

It was suitable

The hotel was very nice, but the only thing we didn’t like was that your hotel advertised that you had microwaves in the rooms and there were none at all in the hotel at all.

Great condition and excellent value.