Homewood Suites by Hilton Charlotte/SouthPark

The hotel was wonderful. It's in a great, walkable location and was well maintained. My room was a good size with a full kitchen which made preparing food in the room a breeze. Breakfast had a lot of options- pretty standard hotel fare. The front desk staff was helpful, and the room staff were quick to bring any supplies I needed. The outdoor pool area was wonderful, and I spent quite a bit of time relaxing there. As usual, the only items that detracted from my stay were other patrons. Some people felt that everyone wanted to hear their music by the pool and that full blast was the only way to play it. Other than that, it was a wonderful 6 days.

This was a beautiful property. From the time we checked in to the time we checked out, it was a wonderful experience. The front office staff was friendly and knowledgeable. The breakfast tasted great and the selections were more than one can expect. I was thankful that they had a microwave to warm up the eggs and meat provided. Breakfast burritos...wow! For one that does not eat pork, they had a great selection of breakfast sausage i.e. chicken or turkey to choose from. Most hotels do not provide this and I appreciated this. The room and bathroom were clean and everything worked perfectly. The bed was just right. If you are ever in Charlotte, I would highly recommend that you stay at this hotel.

Just right

Perfect place to stay very clean and the front desk so polite and helpful. I watched them with other people and it was a pleasure to see the care they had for each person. The rooms were very clean breakfast was great and the bar was very nice including the beautiful sweet young ladies.

Room looks great but elevators were a little dirty

Exceptional

Room was broken into after leaving for a concert. Staff couldn’t have cared less. We were promised half off and never got it. Terrible stay

The hotel itself is in a very nice area and a great place to stay. Staff training is essential in the hospitality environment.

Great hotel, hotel staff was very helpful and accommodating.

I did not use this RSVP. Why I'm receiving this I'm unsure. I was told all 3 of my cards were declined and left after the disturbance in the lobby during checkout. So stop sending me this stuff. I only booked the RSVP. I did not go on any room floors I stayed strictly in the lobby check in areas on both sides for the two hotels since the staff boy had to cancel my original RSVP and change it to the neighboring hotel on the property. What a mess!

Our room had a stuffy smell. I had to buy oder ban to spray while we were there. The table was sticky. I had to wash down that.

Our room had a stuffy smell. I had to buy oder ban to spray while we were there. The table was sticky. I had to wash down that.

Exceptional

Disappointing stay. The staff is nice and the location convenient but the service is minimal: rooms are cleaned every other day, they charge for water, they charge for parking and the linen and blankets had lot of pilling

Bad

Exceptional

Room was supposed to be mobility accessible, however, it was hearing accessible. Room service was requested, but did not show up. Front desk attendant Nate, did an outstanding job accommodating our displeasure.

Exceptional

Only negatives were paying for parking and the pillows:). So not too bad considering. Would definitely stay here again.

Nothing wrong with the property just the heater in our room. It was very cold in our room so we turned on the heater. It started making a most unpleasant noise. Went to front desk to inquire about changing room. No one at the front desk after hours. And no maintenance on site to make repairs. I've stayed at other Homewood Suites before and this experience just wasn't up to par!

great location and fine facility a little pricey for what you get

great location and fine facility a little pricey for what you get

I did not use this RSVP. Why I'm receiving this I'm unsure. I was told all 3 of my cards were declined and left after the disturbance in the lobby during checkout. So stop sending me this stuff. I only booked the RSVP. I did not go on any room floors I stayed strictly in the lobby check in areas on both sides for the two hotels since the staff boy had to cancel my original RSVP and change it to the neighboring hotel on the property. What a mess!

Staff (Andrew) was very friendly and helpful. Large and comfortable room. Starbucks across the street. Lots of places in walking distance. Will stay here next time we visit Charlotte.

Very good

The breakfast was great and the vineyard was beautiful.

Nice staff. Between their computer system and their operators they could not get our reservation straight. We spent a week there with them not being able to fix what should have been simple - our mere presence in the hotel. Problems with anything a key card accesses.

The staff was very courteous and the room was clean!

The staff was very courteous and the room was clean!

Good

Yes the room was great and the staff were great also.

Yes the room was great and the staff were great also.

Poor Hotel Management. After 10 nights My family and were thrown out of this Hotel by Manager Anthony and Security for an email query for an over charge of $1111.85 on the threat of Police to remove us with security guards giving me my wife and my 15 year old child 30 mins to pack get our" ass" out of his hotel. In the middle of winter Traumatize Upon checking in and registered my master card with Reservations the attendant verified that amount was paid in full when I requested the hotel to take the full payment for the 10 day stay. Via bookings.com I extended my stay by 1 night 3rd-4th Jan however Homewood Suites claimed the Bookings.com did not pay for our stay in full paid only $585 1- Room was set up with towels and Crockery for only 2 Guests although notice for 3 guests were addressed when booking 2- Heating was not working for the first 2 nights- Maintenance had to disconnect the thermostat to enable temperature of 85 degrees to be attained by using the manual controls on the units itself. 3. Scalding Hot water in Taps only/No Cold during the first day stay maintenance had to rectify some problem in the Boiler Room. Another event repeated itself on our return when my 15year old taking a shower at at 2 am. no maintenance was available to rectify the problem therefore I had to use purchased Spring water from Whole Foods for my child to wash off the soap on his body. At approximately 10:00am the Maintenance rectified the problem citing a plumbing design causing the problem. 3. 5 Days no quarters (0.25) available at the Front Desk for use of the Washing machine and Dryer Guest laundry on the second Floor 4. Housekeeping Poor cannot properly prepare beds/ no vacuuming of carpets and Kitchen tiled floor poorly mopped. 5. Housekeeping failed to refill Body wash, Shampoo, Conditioner, Hand Wash, for 8 Days all bottles were almost empty on our arrival Room was poorly Prepped. I had to remind Front Desk 4 Days in a row.

Room location Light was out in bathroom, and mattress sheets were backwards

Room location Light was out in bathroom, and mattress sheets were backwards ? ? the most important room, this was disappointing for me and my wife.

It was nice and quiet Parking problem

There wasn't anything that I disliked about it. It lived up to it's expectations.

I absolutely love the location. It is near a lot of restaurants, and the mall. There wasn't anything that I disliked about it. It lived up to it's expectations.

Staff was very friendly and professional. Breakfast had many great options and good tea selection. The bed in our room was squeaky and needs updated, but overall we like the property, and location for the value.

Staff was very friendly and professional. Breakfast had many great options and good tea selection. The bed in our room was squeaky and needs updated, but overall we like the property, and location for the value.

On the 10th Day Stay Terrible Manager Anthony abused and traumatized my family and on the threat of police had hotel security throw us out of the hotel in the middle of winter for an email query for email sent questioning over charges on our credit cards.Hurled profane abuses at us. My wife, 15 year old Child and I were thrown out into the streets. Manager Anthony lied to hotel security and called police that my family was creating a disturbance in the hotel lobby and we are banned from the hotel. All untrue. We have the entire event recorded and presently we are contemplating legal action.

Great experiences, spacious rooms, cosy waiting area. Very convenient. the only thing is the parking charge, they said they already removed because the event we attended offered free parking, but, after one week, the charges are still there.

Great experiences, spacious rooms, cosy waiting area. Very convenient. the only thing is the parking charge, they said they already removed because the event we attended offered free parking, but, after one week, the charges are still there.

Nice area in town Shower didn’t drain, staff were rude and hotel double charged me. Booking.com has done nothing to rectify the situation and now I’m dealing with a credit card dispute

Staff was kind

Staff was kind

Yes. Breakfast not so good.

Yes. Breakfast not so good.

Everything

Staff was really courteous

Staff was really courteous

Just was two days. The place was good

Just was two days. The place was good

terrible parking no roomcleaning ok staff

terrible parking no roomcleaning ok staff

Amazing

Amazing

Keys to room didn't work,,, twice had to hve them reset. Bartenders were awful. Breakfast sausage and eggs were disgusting

Keys to room didn't work,,, twice had to hve them reset. Bartenders were awful. Breakfast sausage and eggs were disgusting

Great staff! Especially Dorthea at front desk. Lovely welcome from her and she assisted with an issue efficiently.

Great staff! Especially Dorthea at front desk. Lovely welcome from her and she assisted with an issue efficiently.

Staff was amazing and hotel had great amenities!

Staff was amazing and hotel had great amenities!

Great staff. Room was clean and everything in solid working order. Bar/restaurant was awesome. Parking was simple and affordable.

Great staff. Room was clean and everything in solid working order. Bar/restaurant was awesome. Parking was simple and affordable.

The staff was amazing

The staff was amazing

The management and staff are top notch. Would stay here again anytime

The management and staff are top notch. Would stay here again anytime

I hope the Hilton/Homewood company values the extremely hardworking front desk and cleaning staff at this busy hotel. They were working hard to take care of the many guests while I was there -- and some of the guests were rude and disrespectful of the front desk staff. The staff remained incredibly patient and professional throughout. Every one of them -- and everyone of the cleaning staff who have huge rooms to quickly clean (including kitchens) deserves a raise!!

I hope the Hilton/Homewood company values the extremely hardworking front desk and cleaning staff at this busy hotel. They were working hard to take care of the many guests while I was there -- and some of the guests were rude and disrespectful of the front desk staff. The staff remained incredibly patient and professional throughout. Every one of them -- and everyone of the cleaning staff who have huge rooms to quickly clean (including kitchens) deserves a raise!!

Nice and clean...good size room. Breakfast had good healthy options..Staff was friendly.

Nice and clean...good size room. Breakfast had good healthy options..Staff was friendly.

Everything was smooth and the staff did an amazing job making us feel welcome.

Didn’t stay there. We showed up and hotels.com had not communicated our reservation to property. Automated help chatbot at hotels.com was utterly useless. We had to made in-person reservation at neighboring hotel instead. Will not use hotels.com again. Hotel staff and family says this happens with hotels.com often.

Didn’t stay there. We showed up and hotels.com had not communicated our reservation to property. Automated help chatbot at hotels.com was utterly useless. We had to made in-person reservation at neighboring hotel instead. Will not use hotels.com again. Hotel staff and family says this happens with hotels.com often.

The accomodations were excellent!

Great area. Staff was fantastic!

Great area. Staff was fantastic!

The King suite was clean and stocked with everything you needed for your stay. The hotel is pet-friendly, too. The bar had great food and drinks, and the bartenders were friendly. The staff was fantastic, and the breakfast was amazing!! I highly recommend staying here.

The King suite was clean and stocked with everything you needed for your stay. The hotel is pet-friendly, too. The bar had great food and drinks, and the bartenders were friendly. The staff was fantastic, and the breakfast was amazing!! I highly recommend staying here.

The rooms were huge!

The rooms were huge!

Overall stay was great . I was not a fan of the layout of the room . They need to relocate the bed , it’s to close to the bathroom. I do not like you don’t have maid service every day . Staff was great !

Overall stay was great . I was not a fan of the layout of the room . They need to relocate the bed , it’s to close to the bathroom. I do not like you don’t have maid service every day . Staff was great !

Great shopping nearby.

Great shopping nearby.

Friendly helpful front desk personnel. Room was clean and quiet. I did not like the tv service as satellite kept going out

Friendly helpful front desk personnel. Room was clean and quiet. I did not like the tv service as satellite kept going out

Lovely property and comfortable, well-appointed suite. Unfortunately did not get to enjoy many amenities as a thunderstorm knocked out hotel power during our stay. Staff was excellent, however, in providing flashlights and help during the “adventure”. Pleasantly surprised by above-average options on the included breakfast buffet, and restaurant-like feel to the separate dining area. Highly recommend.

Lovely property and comfortable, well-appointed suite. Unfortunately did not get to enjoy many amenities as a thunderstorm knocked out hotel power during our stay. Staff was excellent, however, in providing flashlights and help during the “adventure”. Pleasantly surprised by above-average options on the included breakfast buffet, and restaurant-like feel to the separate dining area. Highly recommend.

Friendly staff. Clean rooms. Great breakfast options. Restaurants and Mall within walking distance. The mattress was uncomfortable. You could feel the springs

We will be back

We will be back

Water is close to boiling hot in the shower and sink. No cold water

Water is close to boiling hot in the shower and sink. No cold water

I was charged for the night room rate, meanwhile I had made the reservation using my Expedia one point miles. Where are miles then, if I am being charged for the room on my credit card?

I was charged for the night room rate, meanwhile I had made the reservation using my Expedia one point miles. Where are miles then, if I am being charged for the room on my credit card?

The rooms smelled like a pet had just stayed in and wasn't cleaned.

Poperty was rated a three star and if it were not for some little things I would rate it higher. Breakfast was bland to poor at best. I couldn't access the internet as you would normally do (Hilton Honors),; just little things other than the breakfast

Poperty was rated a three star and if it were not for some little things I would rate it higher. Breakfast was bland to poor at best. I couldn't access the internet as you would normally do (Hilton Honors),; just little things other than the breakfast

The bar closes to early

It was my 1st time staying at this property, but I have decided that I will stay there from now on. Really nice I was in the bar and got some food to take back to my room , it was a 2 out of ten. I ended up throwing it away

Room was not ready until7:30 pm. Booked king but got 2 queens.

Room was not ready until7:30 pm. Booked king but got 2 queens.

Love it there

Love it there

Place was super nice and clean the only downfall I didn’t like was we didn’t have a housekeeper come to our room the whole 3 day while we were there. But super friendly staff all around!!

Place was super nice and clean the only downfall I didn’t like was we didn’t have a housekeeper come to our room the whole 3 day while we were there. But super friendly staff all around!!

The staff was very nice and friendly. The rooms was very clean.

Staff Nice & Friendly, also the property was very clean .

Location was good, parking always available ($10 per day), free coffee all day. Rude staff. Watch out for the breakfast lady! You better not slip and put something in the wrong place. She will let you know in a condescending way and give you a bitter stare down. Very uncomfortable. Breakfast food would get 4/10. For some reason our room was always damp unless the AC was on constant. Windows for fresh air would be nice. Refrigerator light bulb was out. Small details, but adds up. Seems the staff was either lazy or disorganized as we had to ask repeatedly for items lacking in the room like pans, hangers, and shower gel. Lastly we asked for check out extension, which was granted after the staff got the manager to approve it, but then we were called to check out sooner because the late checkout “was never approved.” They said we would have to pay extra to check out later. Had to fight to keep my late check out which I did not appreciate.

Location was what was expected. Temperature of the water in the pool. Too cold and in the shade.

Very clean! Amazing staff. You do have to pay for parking which is 10.00$ a night. The rooms are very spacious I would definitely recommend if you want to be close to the mall.

Very clean! Amazing staff. You do have to pay for parking which is 10.00$ a night. The rooms are very spacious I would definitely recommend if you want to be close to the mall.

The amenities were great, location and surrounding area is excellent. House keeping did a poor job at getting our room ready, dirty towels, a sock on the floor by the bed and the floors were not cleaned.

The amenities were great, location and surrounding area is excellent. House keeping did a poor job at getting our room ready, dirty towels, a sock on the floor by the bed and the floors were not cleaned.

I liked the fact everything was near such as downtown, the mall, etc. And the parking easy

I liked the fact everything was near such as downtown, the mall, etc. And the parking easy

Great location and friendly service!

Great location and friendly service!

The property was nice and clean. The staff were friendly and very helpful. The room was as expected.

The property was nice and clean. The staff were friendly and very helpful. The room was as expected.

It was a hot ass mess

It was a hot ass mess

Great hotel

Great hotel

Nice and simple stay!

Nice and simple stay!

The friendliness of check-in was average at best. The room was typical hotel room, average cleanliness. The bar/restaurant had 1 bartender/server on a PGA event weekend. The bar area and seating was full, with people walking out due to poor service. Saturday, we walked out after 15 minutes of no service, the lady was chatting with folks and cared less about serving customers. Sunday the guy was hustling, but again one man for a full bar.

The friendliness of check-in was average at best. The room was typical hotel room, average cleanliness. The bar/restaurant had 1 bartender/server on a PGA event weekend. The bar area and seating was full, with people walking out due to poor service. Saturday, we walked out after 15 minutes of no service, the lady was chatting with folks and cared less about serving customers. Sunday the guy was hustling, but again one man for a full bar.

Toilet not working. Requested 2nd chair but never provided.

Toilet not working. Requested 2nd chair but never provided.

Room furniture really dirty

Room furniture really dirty

Some of the staff at the front desk were really rude. Also they told me multiple times incorrect information.

Some of the staff at the front desk were really rude. Also they told me multiple times incorrect information.

Thank you — we had a great stay.

Thank you — we had a great stay.

Our room was clean and well appointed.

Our room was clean and well appointed.

Room was very spacious, clean and comfortable. Breakfast was great and had lots of options. The bar downstairs also had great food and service.

Room was very spacious, clean and comfortable. Breakfast was great and had lots of options. The bar downstairs also had great food and service.

The shower gel container was empty There was no regular coffee in the kitchen area The mirror on the wall in the main area was dirty/spotty and needed cleaning

The shower gel container was empty There was no regular coffee in the kitchen area The mirror on the wall in the main area was dirty/spotty and needed cleaning

Thank you !!! Joe and Joanne Fox

Thank you !!! Joe and Joanne Fox

The facility was overall in good shape, but there were a few maintenance issues with my room; a wall HVAC was not firmly attached to the wall and looked like someone had tried to stand or sit on it, and the drapery above it was mangled.

The facility was overall in good shape, but there were a few maintenance issues with my room; a wall HVAC was not firmly attached to the wall and looked like someone had tried to stand or sit on it, and the drapery above it was mangled.

Wonderful hotel. Very quiet, rooms are large and roomy and clean. Great location, tons of places to each around.

Wonderful hotel. Very quiet, rooms are large and roomy and clean. Great location, tons of places to each around.

We have stayed with you before and enjoy just about everything related to your facility. The one exception this time was the lack of internet, which was annoying. Fortunately I was able to use my Hotspot, but I feel that this should have necessitated a price credit. Otherwise, all good!

We have stayed with you before and enjoy just about everything related to your facility. The one exception this time was the lack of internet, which was annoying. Fortunately I was able to use my Hotspot, but I feel that this should have necessitated a price credit. Otherwise, all good!

Large comfy room with full fridge and mini kitchen. Great pool, very friendly front desk and staff! Great location near retail and restaurants. Lots of options in walking distance.

Large comfy room with full fridge and mini kitchen. Great pool, very friendly front desk and staff! Great location near retail and restaurants. Lots of options in walking distance.

Mist amazing location. Finest staff. Rashad solange clean centrally located bar 4808 amazing

Mist amazing location. Finest staff. Rashad solange clean centrally located bar 4808 amazing

Ok stay, nothing to comment on, just ok

Ok stay, nothing to comment on, just ok

Stay was amazing. The staff were incredible. They were so kind and so accommodating. I’m not sure if I’ve ever been treated so well at a hotel before. I would stay here again in a heartbeat.

Stay was amazing. The staff were incredible. They were so kind and so accommodating. I’m not sure if I’ve ever been treated so well at a hotel before. I would stay here again in a heartbeat.

Perfect Stay!

Perfect Stay!

Very nice, went for a family reunion- great option

Very nice, went for a family reunion- great option

No garbage cans in garage or out front of hotel.

No garbage cans in garage or out front of hotel.

It had a parking garage. A workout room that was well equipped on the top floor over looking the pool and city with large windows.

It had a parking garage. A workout room that was well equipped on the top floor over looking the pool and city with large windows.

The staff was very kind and professional. I will definitely be coming back.

The staff was very kind and professional. I will definitely be coming back.

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Air conditioning was out in first room, they did change our room after the first night which was much better.

Air conditioning was out in first room, they did change our room after the first night which was much better.

Everything was great except for the bar/restaurant. They order grub hub food.

Everything was great except for the bar/restaurant. They order grub hub food.

Will definitely stay here again.

Will definitely stay here again.

Also, Scott was very kind and helpful to us upon our arrival!! Just great staff all around!!

Also, Scott was very kind and helpful to us upon our arrival!! Just great staff all around!!

Great Service

Great Service

Room smelt damp and like smoke. Toilet didn’t flush. AC was extremely loud.

Room smelt damp and like smoke. Toilet didn’t flush. AC was extremely loud.

Thank goodness for the HIlton staff, who promptly and professionally took care of me.

Thank goodness for the HIlton staff, who promptly and professionally took care of me.

Front Desk Staff was so friendly and helpful. Breakfast was the best part. Clean through out. Beds extremely comfortable.

Front Desk Staff was so friendly and helpful. Breakfast was the best part. Clean through out. Beds extremely comfortable.

Bathroom light & fan burned out; toilet paper holder broke, kitchen table unstable; no trash cans in garage or entrance to hotel.

Bathroom light & fan burned out; toilet paper holder broke, kitchen table unstable; no trash cans in garage or entrance to hotel.

N/A

N/A

Hotel could definitely benefit with some updates. Furniture, decor and walls were definitely well worn, kitchen items were sparse, ice machines didn’t work, etc. The ceiling fan in the bedroom was a nice touch. Cleanliness was decent but could have been better. I wouldn’t stay again.

Hotel could definitely benefit with some updates. Furniture, decor and walls were definitely well worn, kitchen items were sparse, ice machines didn’t work, etc. The ceiling fan in the bedroom was a nice touch. Cleanliness was decent but could have been better. I wouldn’t stay again.

The hotel.was great, staff very friendly. Rooms clean. Neat, modern. We loved everything about it

The hotel.was great, staff very friendly. Rooms clean. Neat, modern. We loved everything about it

I would not visit this hotel again in my life. Service was poor, I’ve seen motels have better service than what was provided here. The room was in terrible condition, fans weren’t working, ceiling vents almost falling out (safety concern?), blinds wouldn’t shut. Even during check-in, the man was sitting with I’m going to assume friends in the lobby while we were at the counter, he checked us in with barely a word and I’ve never had this happen ever but didn’t even tell us the room we had. Do yourself a favor and stay as far away from this hotel as you can.

I would not visit this hotel again in my life. Service was poor, I’ve seen motels have better service than what was provided here. The room was in terrible condition, fans weren’t working, ceiling vents almost falling out (safety concern?), blinds wouldn’t shut. Even during check-in, the man was sitting with I’m going to assume friends in the lobby while we were at the counter, he checked us in with barely a word and I’ve never had this happen ever but didn’t even tell us the room we had. Do yourself a favor and stay as far away from this hotel as you can.

Great stay! Would highly recommend!

Great stay! Would highly recommend!

Room: clean, spacious, comfortable and well equipped for short stays. Breakfast: fresh, hot and tasty, many choices to choose from. Location: safe, convenient and lots of things in walking distance.

Room: clean, spacious, comfortable and well equipped for short stays. Breakfast: fresh, hot and tasty, many choices to choose from. Location: safe, convenient and lots of things in walking distance.

This property is close to shopping, however limited good restaurant choices, next to a gas station where people were asking for money. The first room we had was just gross, smelled and wasn't clean at all. The second room was a little better but the whole floor smelled like tacos for 2 days. Continental breakfast was just gross. Bar food was done at 1030. At check in the guy behind the counter kept taking photos of my information on the computer screen. Very strange since Im a woman traveling with my teenage daughter....

This property is close to shopping, however limited good restaurant choices, next to a gas station where people were asking for money. The first room we had was just gross, smelled and wasn't clean at all. The second room was a little better but the whole floor smelled like tacos for 2 days. Continental breakfast was just gross. Bar food was done at 1030. At check in the guy behind the counter kept taking photos of my information on the computer screen. Very strange since Im a woman traveling with my teenage daughter....

Convenient and comfortable overnight stay

Convenient and comfortable overnight stay

Just had a one night stay for a work related event. Location was very convenient in the Southpark area. The room was incredibly spacious for the cost and the staff were polite. However, the room had a slightly musty smell and the containers of shampoo, conditioner, and hand soap were all nearly empty (an annoying thing to discover once I was already in the shower!). Needed a bit more attention to detail but nothing terrible. Would stay there again if the most budget friendly option, but would likely choose another spot if the prices were equivalent.

Just had a one night stay for a work related event. Location was very convenient in the Southpark area. The room was incredibly spacious for the cost and the staff were polite. However, the room had a slightly musty smell and the containers of shampoo, conditioner, and hand soap were all nearly empty (an annoying thing to discover once I was already in the shower!). Needed a bit more attention to detail but nothing terrible. Would stay there again if the most budget friendly option, but would likely choose another spot if the prices were equivalent.

Always dependable, clean and accommodating staff

Always dependable, clean and accommodating staff

I love the staff working there; they made us feel so warm and welcoming!! Will definitely return!!

I love the staff working there; they made us feel so warm and welcoming!! Will definitely return!!

The lady at the front desk did not stay by the desk, rather by the stove, took very long to get our room

The lady at the front desk did not stay by the desk, rather by the stove, took very long to get our room

Reserved a room for myself, spouse and 4 children. Only had 3 towels in the bathroom and we had to ask for more. When we attempted to make the pull out sofa no bedding in the suite we had to go and ask again for the bedding. Also saw roaches in the kitchen area.

Reserved a room for myself, spouse and 4 children. Only had 3 towels in the bathroom and we had to ask for more. When we attempted to make the pull out sofa no bedding in the suite we had to go and ask again for the bedding. Also saw roaches in the kitchen area.

I have stayed at this hotel 4 times in the past year and find it to be excellent in every way

I have stayed at this hotel 4 times in the past year and find it to be excellent in every way

The heater in in living room of suite sounded like a motor boat.

The heater in in living room of suite sounded like a motor boat.

We reserved a room with two queens in it so far and all they have available is one king and a sofa. We needed more beds and there wasn't even sheets available for the sofa bed. I had to go back down to get them. How can we get sheets for the sofa bed?

We reserved a room with two queens in it so far and all they have available is one king and a sofa. We needed more beds and there wasn't even sheets available for the sofa bed. I had to go back down to get them. How can we get sheets for the sofa bed?

We had a 4-night stay at this Homewood suites in late September. The property, the room and the pool area are all very nice. It was clean and the staff was over the top (in a nice way) friendly. The only problem we encountered was getting someone to clean and bring fresh towels. Even after we specifically requested after 3 days/2nights being there.

great room, great staff.

My room wasn’t ready until 6 pm. Comply unacceptable. They didn’t give me a discount on my room because I booked through a third party. Good location but not the cleanest.

Horrible experience with this hotel. It is in very bad condition and in desperate need of an overhaul. The room was clean, but the blinds were broken, sofa stuffing falling out, barely warm water for a shower, toilet paper holder broken, one small lamp in the suite area. The sofa was so smelly that you had to sit on a towel just to use the sofa. The exterior of the hotel was filthy. Old food, swarming with flies left out for days, old cigarettes. This was all reported to the front desk and absolutely ignored. The absolute worst thing was the safety lock that sites beside the door so that the room cannot be broken into was hanging on by 2 loose screws, so it did not work at all. We felt terribly unsafe in the room with our 85 year old mother.

The hotel staff was beyond helpful with our wedding night surprise for daughter

Friendly reception and large rooms with convenient apartment-style layouts and kitchens, but disappointed in bathrooms and amenities…empty shampoo/conditioner containers (realized of course while taking a shower), no soap at sink, stained shower curtains, broken drain cover, run down doors (scratched paint) and no door to the bathroom area (only to the toilet) so if you’re looking for privacy at the bathroom sink, there won’t be any. $10/day parking which I was not expecting ( no other parking available anywhere nearby so it can add up quickly in additional fees). The room are not as bright and lively as pictured but pricing overall is reasonable for the size of room and location, although probably would not choose to stay here again.

I traveled from SC with my fiancé, one year old and two month old for an executive exam. The representative named JB was extremely rude when I asked if I could check in early as I forgot the check in time was in the afternoon and not the morning. She said, “We don’t have rooms.”I called the office and I spoke with the sales director. She was pleasant and quickly found a room to accommodate us. When I entered the building the account manager was at the front desk and quickly tried to check us in. She was also pleasant. Once JB returned she stated to the accounting manager, “I don’t know why she’s here, I told her we don’t have any rooms for her.” JB wouldn’t help until the sales director asked her twice. Once she checked us in she handed my card to the accounting manager to hand to me. Every time I entered the building she was very intimidating. I am very disappointed with this visit and her behavior.

Nate at front desk was great! Quick check in. Room is perfect!

The front desk, breakfast area and bar staff were all excellent. They were very welcoming and accommodating. They could not have been friendlier and went out of their way to make sure we had everything we needed.

Enjoyed the pool, room, and bar

Everyone was very helpful

The WI-FI does not work in the rooms and a solution was not offered. Inconvenient for working.

Great area for accessible shopping and dining by foot and only $10-15 Uber to most city sites.

Amazing, clean rooms great stay. Highly recommend.

The lobby of the hotel had an unappealing odor. It’s a dual property and only one staff person was working both desks. I was charged for parking without being told there was a charge. I only found out after I checked out and the bill was higher than I’d booked. I would not recommend or stay at this hotel again.

The hotel is beautiful, but the first room we received had a severely clogged bathroom sink, so we switched. In the 2nd room the ceiling fan did not work, the sofa was worn and uncomfortable and the eating table was completely unstable and wobbly. We could barely put anything on it. The hot breakfast was cold each morning and there was hardly ever anyone at the front desk. The coo de gra was booking through the site didn't disclose that there was a daily fee charged for using the hotels parking lot to park your car during your stay.

I got bit five times from bed bugs, and it took 20 mins to check in because no one was at the front desk. They moved us to a new room, which didn’t have bed bugs but hair was on the towels. I stayed here because the hotel is only five years old. New night shift employees and cleaning staff is needed. We visit Charlotte often, but we will never stay at Homewood Suites. There are too many other hotels in Southpark to consider.

This is a great location , me and my family go hear everytime we have went to Charlotte . And that’s Atless 8 or 9 times a year . Highly recommend . Staff is great .

our room was extremely clean!

Staff was exceptionally friendly and the hotel was emasculate. The mattress were a bit firm for my liking but my family enjoyed it. We had a great view of Charlotte and will definitely be staying again.

No rooms. Didn’t stay.

It was very clean and nice

I was greeted by Anthony at the Hotel and was made to feel special and the only person that mattered. Text alerts were updated to welcome me to the hotel.

Wet leak on floor carpet near A/C on wall from window in room

never received our room that we almost paid a 1000 for they needed up giving us a room that they had available which didn’t have the things i needed to take care of my daughter who had surgery

The property was nice but need to improve staffing and breakfast

There were no staff members around in the breakfast room, needed more attention. Other than that, we enjoyed our stay.

Great place but if people are talking outside you can hear every word. We also arrived to a not real clean room, there were items left in drawers and under a bed. It also smelled strongly of dog. (We have a dog and know sometimes they smell but a hotel room shouldn’t smell quite so strong)

I love the location and the shopping available.

We booked two nights at home wood suites with two queen beds. Unfortunately they were oversold so we were give a room at Garden Inn- so small. Would prefer HomeWood Suites