Home2 Suites by Hilton Charlotte University Research Park

Bad

Breakfast was not up to par for Hilton properties. there was no butter. Fresh fruit was overripe.

Everything was exactly what I expected it to be! I enjoyed the staff, food, amenities!

Mediocre breakfast unlike other Home2 Suites

Everything was satisfactory, especially the customer service. I will always book with you guys in my future travels to Charlotte. I have no complaints

Great location very clean friendly helpful staff good breakfast and nice indoor pool

The room was spacious and well equipped, breakfast was pleasant however the air conditioning in the room was noisy enough to wake us up.

everything the room had a full kitchen staff was amazing Camille and Samantha did great and the breakfast bar was amazing I will definitely be returning i wish we could've stayed longer but hopefully next time we can I loved the rooms facility and staff and I stayed with 4 kids the only thing I will say they need to fix the second elevator and do better with pool maintenance its supposed to open at 9am but didn't open until almost 11

Pretty good NA

The front desk personal was informational and very nice The dirty smelly sheet pillow and blankets

Superb

The staff here is very helpful and friendly. The property is clean and conviently located to lots of entertainment.

Everything was good

Clean room, nice staff

Great stay clean and nice

The staff every person I have encountered is friendly, and willing to assist...the property is well maintained and everything is within walking distance or a very short drive.

Comfortable rooms! One of two elevators down

Exceptional

Comfortable rooms! One of two elevators down

Good

Breakfast N/a

Breakfast N/a

No hot tub

Really nice employees and they’re very helpful everything’s so clean. My son loved the pool!

Programming when we arrived. That took several trips to the front desk to resolve. One of the elevators was out of service the whole time we were there. The pool was cloudy. The room was nice and had everything needed for a few nights stay. The hotel is located close to restaurants. We were able to walk to Chili’s.

Rooms are absolutely disgusting. Stained couch, chair and carpet. Smelled like pee. The carpet was sticky. We had two children with us and this was absolutely the nastiest experience we have ever had and we trace a lot.

Exceptional

Ideal location with generous room sizes that really enhance the overall experience. Water pressure in the shower could be improved.

Water pressure in the shower could be improved.

Exceptional

Menu was fresh and felt safe in the area. Close to food stops also

Good location that was walkable to the blue line.

Safe parking

Very friendly staff. Room very comfortable. Breakfast was ok.

The room was clean. Staff was very nice.

Yes

The Breakfast Buffet was very good. The rooms were spacious (as was to be expected). We were traveling with a toddler, so it would've been nice to have a bathtub. We didn't want to book an accessible suite and take once away from someone who REALLY needed it, but i recognize that's kind of a niche issue. No fault of the property; I suppose there was a youth sporting event or something happening nearby. The pool area and workout area were absolute pandemonieum when we arrived at 2030. It would've been nice to be able to use them, but that's just life sometimes i guess.

The Breakfast Buffet was very good. The rooms were spacious (as was to be expected). We were traveling with a toddler, so it would've been nice to have a bathtub. We didn't want to book an accessible suite and take once away from someone who REALLY needed it, but i recognize that's kind of a niche issue. No fault of the property; I suppose there was a youth sporting event or something happening nearby. The pool area and workout area were absolute pandemonieum when we arrived at 2030. It would've been nice to be able to use them, but that's just life sometimes i guess.

The room- the refrigerator had rust. The coach was worn. The bathroom was the best part of the room.

Breakfast was great N/a

Very good

Breakfast was great N/a

The bed was hard and worn out, they need to be replaced. Only one of the two elevators were operating which made wait times longer. The breakfast bar was very limited. Overall, the staff were friendly and pleasant.

Great

The hotel was very clean and well maintained, which made the stay comfortable from the moment we arrived. The staff were friendly, welcoming, and always willing to help with anything we needed. Overall, it offered great value for the money and I would definitely consider staying there again.

Friendly Staff. Very clean

The overall stay was excellent even the breakfast

It Was all grate service and stuff and indoor pool

It Was all grate service and stuff and indoor pool

The the space the location of the room Not having sheets or diapers to wash dishes

Exceptional

The the space the location of the room Not having sheets or diapers to wash dishes

Room was clean upon arrival. The staff were very friendly and so willing to assist. The breakfast was great as well; I was very excited to see the waffle makers. Lots of places to eat within a 10-15 min drive.

Easy parking, friendly staff.

Excellent stay

Superb

Exceptional

The pool was kind of murky and dirty

Every time I stay at Home2 Suites I feel right at home with the room itself and amenities they offer. The staff is very helpful and friendly. Highly recommend.

Carpet had a couple of dirty spots but overall the room was clean. Walls are super thin though. Could hear a lot of footsteps and tv next door. Room was very spacious and the bathroom was nice and updated.

Clean room, excellent staff, good breakfast. The AC was really loud and made a lot of noise as it turned on and shut off but otherwise a great room. Unfortunately the hotel is in a very busy area and was very noisy. We could hear people yelling outside, cars racing by all night.

The staff lacked support the room wasn’t very clean the shower head was broken

Great stay

The rooms and service provided was spot on.

Room sofa was stained and cushions had foam bursting out of covers. Needs refreshing

Staff was friendly

the room was great & i loved the staff they are so nice!

Very clean and great customer service. Will definitely be back.

BREAKFAST WAS AS EXPECTED. FACILITY WAS KEPT VERY CLEAN AT ALL TIMES. STAFF WAS FRIENDLY, HELPFUL, PROFESSIONAL. I WOULD HAVE LIKED FOR THE POOL WATER TO BE CLEANER, HOWEVER THE WATER TEMP WAS GREAT! THE ROOMS WERE CLEAN, COMFY BEDS. THIS WAS MY 3RD STAY WITH HOME 2 SUITES & I'M VERY PLEASED WITH THE CONSISTENCY THUS FAR WITH THIS CHAIN OF HOTELS. POOL WATER NEEDED TO BE CLEANED...IT WAS CLOUDY.

The location The property needs some serious revamping ! It’s very dirty

Too much going on

Yes everything was good

The pool was not working, the fridge did not work on the room. The fridge would not get cold, so our leftover fools spoiled. Despite the air, our room was extremely hot. The air would cut off randomly. We received a call from the front desk the day of checkout and asked when were we leaving because the people under us were complaining about the noise. However, I had a child with me. That was very rude and not professional. The only nice person was the lady at breakfast that helped us with ensuring we got what we needed

Keep pri

Ashlee, Star and Gianni gave excellent customer service at front desk. Really friendly and nice personalities. Very helpful. Rooms were nice as well

Nothing Management

Room was clean and staff was friendly. Only disappointment I had during my stay was the water pressure being so limited, but that seems to be a reoccurring theme these days at just about any hotel it seems.

Very clean and quiet…great location not far from everything! I liked everything!

Staff was helpful and friendly. The room was clean. Pros close to everything, the hotel was booked completely but surprisingly quiet all night even with Christmas parties there, and on breakfast. The pillows are horrible, just a ok sleep.

Convience

Nothing special Not clean, rooms are not cleaned while we were there and major problems are safety concerns you might see guests fighting and police officers are being called to settle

Not the cleanest. The staff was nice but I wouldn’t recommend.

Superp outlook Nothing

The room was clean, the staff was the best part of the stay honestly. They are an asset to the hotel. I felt like it was a family operated establishment because of the way they took care of the guest. I observed everything from check in to breakfast to just regular interactions. Great job!

Staff was very kind and assisting. We didn't have a chair in the room to sit at the table so we had to sit on the couch. I guess that is the reason the couch was dirty.

Just ok prob would not stay again.

Was great

It was nice kind of dormitory feel. The bed was comfortable and lots of space. Simple breakfast selections but decent. Cordial staff but became disappointing when we had the issue of the loud noises coming from the next room over. We traveled over 30 hours and were jet lagged. The first nights were great. No complaints. The last night we got lest than an hour of sleep due to the unexpected party next few rooms to us and the staff at first being dismissive. My husband went down to the front desk and complained… finally sent security upstairs which didn’t help so they moved us to a different floor. When we finally re-settled into bed, we were awoken by a couple next to us engaging in domestic violence! My husband called to send security upstairs to intervene and they came. My nerves were shattered and we just waited until a little later to check out. We had a three hour drive to take and had a scary instance of fighting exhaustion but we made it. We were told that we’d be given points but lady checked? I did not see any awarded. Very disappointed and I will reach out to corporate.

The toilet wouldn’t completely flush, management handed me a plunger to unstop it but after my boyfriend and I tried to unstop the bowl it still wouldn’t completely flush and management accused me of putting too much paper in the bowl, there were no more rooms available, management wasn’t able to discount my stay because I booked through a third party, and management was going to give me 3,000 points for the inconvenience but I have not received it.

Everything was very nice, and very clean. The only thing that I was very disappointed in is that, this particular home2 did not have streaming services. Every other one that I have stayed at, has Netflix, prime, and things of that nature but this one did not. So that was quite disappointing for a television buff like myself. Other than that everything was nice.

Friendly and courteous staff, clean facility, nice breakfast.

Clean Location Pillows were extremely uncomfortable, way too soft

The front desk was so friendly, responsive, and helpful. My room had some issues which the front desk addressed and fixed. Hot coffee all day. My biggest complaint would be the guests who booked there. Some people decided to have a “church” retreat there and were very loud.

Our stay was nice. The breakfast was good. The room we stayed in had a weird smell to it, and only in a certain area. I later found out there was a half eaten, dusty burrito wedged between the air conditioner and the wall. Overall the stay was good though.

Well the concert we were supposed to go got cancelled, so that was a bummer. But the stay here was great. Clean rooms, good breakfast, clean lobby.

Nice place with large rooms. Breakfast was ok.

When we checked in, the first room didn't have ac and then the second room had a very loud ac and then we couldn't enter the third room because the key didn't work. Finally we got into a 4th room. We switched in and out of 4 rooms. This is totally unacceptable. We made a reservation and expected a room to be ready for us. There seems to be a lack of communication between staff about what rooms are available for guests. We were so tired from our trip and didn't expect to be treated like this.

Being in a hurry, we forgot to pick up our Tempur-Pedic pillow, which was unmistakable compared to the pillows used in the hotel and also was in a pink silk pillow case. Only about 30 minutes after checkout, we called to ask if they might set it aside for us, but our expensive pillow had magically disappeared. There are cameras in the halls and probably in the elevators as well, but the management told me that we must have dropped the pillow on the way out. We know better. I advised the manager that they have a thief working for them and asked that they make this right by replacing the pillow. They refused. Yes, our mistake for forgetting it, but if you cannot trust the staff to have some integrity and to be honest,....??? Someone should have been fired, or at least the hotel should have made this right by replacing our pillow. Instead, the manager praised the housekeeper as a "very honest housekeeper." Again, they have cameras. They could find out who stole our property instead of gaslighting us, telling us that the pillow was not there so we must have dropped it on the way out. We know exactly where it was in the room. We just forgot to grab it on the way out of the door with our bags.

Check in was confusing, beds very uncomfortable, we stayed for 5 days, no one ever came to empty our trash, replace linens or make the beds. We were told we had to get our own linens from front desk, and they never had enough. Our room keys never worked we had to ask 4 times to get new ones with one only ever working each time. The place was dirty

Front desk employees were friendly, polite, respectful, and very helpful with any questions I had.

Not too far from event. It was great. Large room with soda and small kitchen. Love it

The hotel was adequate for my needs. The staff was exceptional.

Nice priority- great location

Great Station

I enjoyed my staying there was very restful I enjoyed the breakfast buffet

Horrible experience. The power went out at 12:45 am and we were without power until checkout. Power came on as we were walking out the room to check out by noon. The entire night we were without power. Thus, no A/C, no hot water, unable to keep food in fridge cold, hotel of course was unable to provide breakfast. While we understand things happen it wasn't until we were pulling out that we realized there was a generator next to the building. Total shock as during the power outage there wasn't any emergency lights in the hallway or stairwell. Given the situation we would have appreciated an apology for the experience of the stay. The front desk staff didn't even attempt to acknowledge what happened or show any concern which was appalling. We understand "rain" but the weather conditions didn't warrant power being out for almost 12 hours. Never again would we consider this particular hotel.

There was a power outage which was a major inconvenience. We should be compensated in some way for that.

The rooms are spacious and clean. Be aware that, unless you ask, beds are not made and towels are not replaced, and garbage cans are not emptied during your stay - that was our experience. There was a power outage during our stay, following a storm, that lasted from 1:00 am until 11:20 a.m. The included breakfast is very good with many options.

From parking to reception to the room, very easy, quickly and courteous, a great experience 😀

A good place for a 1-2 night stay. Staff was great.

Amazing, perfect for our 1 night stay.

The rooms were great. The indoor pool was absolutely freezing. It was unbearable and my kids were disappointed. The breakfast was awful. I don’t expect too much from a free hotel breakfast but it was awful. The microwaveable breakfast sandwiches weee still frozen in the middle. The coffee and juice were out the entire time we were eating. The utensils and plates were so cheap it was impossible to cut a waffle. Just leave the perks off and charge less is they are going to be terrible.

Everything went well and breakfast was perfect for me and the family.

Quick trip but hotel and staff very nice.

Staff were helpful and friendly. My family enjoyed the variety of food available during breakfast.

Staff was very unfriendly, facility is getting run down. I stayed on 5th floor and smelled of marijuana.

Suites were huge,rooms were clean,well stocked.Me and my family was very comfortable and I definitely recommend Home 2 Suites University Research Park.And another we were surrounded by everything we needed,tons of restaurants and other businesses.Thank You Homes 2 Suite By Hilton for a Lovely stay.

The room was filthy took several photos

Everything was great

This property was super clean, unique breakfast options, and one of the best night sleep I’ve ever had at a hotel! The rooms are extremely spacious and perfect for an extended stay or for a family.

The room was very spacious. Breakfast was delicious. The staff were great. I was not happy with the condition of the room or even the hallway. A lot of damage to the property and a need for updating.

Staff was over accommodating and all were extremely helpful and pleasant.

I thoroughly enjoyed my accommodations. I will definitely stay again when I return

Staff was fantastic. Has a minor hiccup during check in but was satisfied immediately and very professionally by staff and was super great about the situation. Breakfast was probably one of the best hotel experiences I’ve had and I travel to several different places for work daily. Room was very spacious and clean.

First room we went to had not been turned over, so had to start over.

Only negatives were the A/C making a loud noise when running and not many breakfast options in the morning.

Clean and great staff.

The amenities were perfectly convenient and indoor pool this time of year was a nice touch

All

Great hotel . Very clean and close to lots of amenities. Will be back!

All great, very clean and the staff was very friendly

Nice hotel. Wonderful staff. Room could've been cleaner. Breakfast was great.

I had a good experience. Hotel staff very friendly and made sure to accommodate me when there was an issue with my room.

We atayed at this property ovenight. It was very clean and the staff were very professional and polite. Our room was spacious. Wish the pillows weren't so wimpy. Would definitely recommend

Staff was over the top friendly & accommodating!

Nice hotel

Overall, a nice place to stay. There could be some updates to the air conditioning units.

When we arrived our room had an awful smell. The staff was quick to address our concerns and change our room. Excellent service.

TOILET PAPER IN HOLDER WAS ALREADY HALF USED, AND HAIR IN SHOWER

The room was clean except for stains on the couch and the floor. Staff was friendly. Breakfast was decent and included in the price. We were there for a concert so we didn't have much time at the hotel so can't comment on the pool or the gym.

Front desk staff were not only pleasant but very knowledgeable. They were able to give great recommendations on activities and dining in the area. Ashlee and Vanessa were awesome. The room was clean and spacious. Breakfast was typical continental but everybody was fresh and plentiful.

The customer service was great, my family and I were in town for a family vacation and we enjoyed this hotel.

I was assigned to 3 different rooms, the first one had roaches, second room pubic hair on the bed linens, and the last one had a very strong smell but there was nothing else according to the clerk. Advertised with kitchen no stove, this is a nice hotel but not even with lack of staff it should be this bad, breakfast good.

Ashlee was wonderful upon check in. We stayed for a concert and she was kind enough to offer suggestions for us. She checked in shortly after we checked in just to make sure our room was suitable. Room was spacious and clean. Would definitely stay here again!

I was assigned to 3 different rooms, the first one had roaches, second room pubic hair on the bed linens, and the last one had a very strong smell but there was nothing else according to the clerk. Advertised with kitchen no stove, this is a nice hotel but not even with lack of staff it should be this bad, breakfast good.

Service and room were top notch! Staff was incredibly friendly and helpful, and the room was pristine and so spacious. The hotel was very busy while we were there for our three nights, and the common areas could have gotten a little TLC, i.e., trash cans, parking lot and front entrance.

Everything about the stay was easy and comfortable. Only had one issue that i mentioned. It wasn't taken care of like they said they would, but the place was completely booked for multiple events taking place. So i understand. Other than that, perfection 👌

It was nice to have food, snacks and drinks available for purchase at any time. I like wine and they had beer and wine for purchase too.

The individual that was working the front desk when we checked in was helpful and nice. The other staff was not helpful or nice.

Awesome place to stay!

The property was nice. However, when we arrived we didn't have any power. We had to get dressed and ready in the dark. We had to walk up three flights of stairs to our room. When I requested compensation for the inconvenience, I was told by the manager that they told us the power was out when we arrived. Well, of course you did because you couldn't hide it. I was then told we could have left and stayed somewhere else. We prepaid for our room. So we were expected to lose our money on this booking and then pay for another room somewhere else. After it all, I was compensated with hilton honors points. I didn't pay with points. I should've been compensated how I paid. Customer service is at an all time low. The property was nice one the power came back on though.

Comfy bed. Huge room. Good breakfast. Dirty carpet and air conditioner sounded like a motorcycle taking off.

Very enjoyable stay. Thank. Would stay again at any Home2Suites

Beds were uncomfortable. Air conditioning sounded like an aircraft warming its engine. Dog hair everywhere. Walked into an oven.

didn't like exercise room. No A/C and it was very hot.

Halls and rooms smelled gross. The headboard smelled like chemicals, and the AC was loud and rattled. China in kitchette was dirty, and a cup had coffee stains in it like it hasn’t been washed.

Friendly and knowledgeable staff. HVAC worked but very loud and temp was inconsistent.

The staff was very friendly from check-in to check-out. The room was clean and comfortable. We enjoyed our stay!

A lot space in the room, It's clean and I like the location

The only thing that was a bit disappointing was the breakfast selection, and only because I have dietary issues. For others, it was great.

The staff was very friendly, the indoor pool was great and the location was near so much which was great. The only thing I will say was that we were there for 3 nights and received no housekeeping. We asked and the staff said they only do it after the 3rd night even though the hotel suite advertising indicated it was every other night. Aside from that it was great.

terrible place

The air conditioning unit was so loud it was impossible to sleep well. It sounded like a vehicle was idling next to the bed. Also, the window shade was broken and would not go up or down. The bathroom was clean, but old and dated and could use an update.

I stayed there for 4 days and the towels were never changed. It doesn't make sense that there is no service compared to the price.

Clean and peaceful.

Nice. Would recommend

I love that the lock the doors after 11 and you have to use your room key to enter, it’s great for the security of not only the guest but the employees as well!!!! Awesome hotel and we will definitely be back!

Check-in was quick and easy, Cammie let me know the pool was being filled and would be open the next day and it was! The room was big, open and clean. Each day someone reached out so I had everything I needed, thanks Cammie and Jelah. Will definitely stay again!

I totally enjoyed everything about my stay. The only thing is breakfast should last longer than 9:30.

Polite front desk, clean rooms, ease of access to the highway.

When I checked in the rep gave me a room on the first floor I asked was anything available on other floors and she said no. I walked off and came right back and another lady asked did I need help, I asked how long before a room available on a dofferent floor. This rep found me a room right then. The heater/ac made a loud noise while running and I could feel cold air coming from outside even wen the heat was on. At the bottom of the dishwasher was very dirty, it look like mold. The plug attached to the shelf by the bed didn't work. The pillows smelled like smoke.

After a certain time the outside door locks, even with someone at the desk they would sit there and watch you stand outside in the cold. Another guest had to open the door for me. Their facility indoor pool is out of services and this wasn’t noted on their website at the time of purchase. Days later after my stay I also saw an increase in charge for the rooms different from the charge locked in with Expedia. & the breakfast was nasty. Not worth the amount of money I paid.

Very nice hotel. Internet connection a bit cumbersome but otherwise very nice, great value and very convenient. Will be back!

The noise level during our stay sucked. Party down the hall, party up above us well into the night. Our room had torn pillow cases on, no condioner, no tissues, and no hand or face soap. Good thing we pack those ourselves. Toliet seat was broke, Lamp shades where dirty and broken or missing bulbs all together.

It was a decent place to stay, but unfortunately, they had a power outage while we were there, and our stay wasn’t as comfortable as it could be.

Very good customer service and the room was spacious, clean and comfortable

Cleanliness needs much improvement. Our room smells of smoke on a 100% smoke free floor. Stains on the carpets. Walls needs clean. Beds are hard the air conditioner is loud. Would not stay her again.

Hotel was fine. Blackout blind was broken and wouldn’t go all the way down. There was mildew in the shower and the toilet handle was cracked but still functioned. A/C was loud. Could use thicker comforters on the bed. We could hear the people above us so the rooms are not very soundproof. Breakfast was average. The staff was very friendly and it was close to UNCC which is why we booked it. We usually stay at the Marriott, but it was full so this wasn’t really comparable.

Property is great. Service is great. But Expedia CANCELLED our reservation so we paid double for a room!

Clean and friendly staff

Same I got room was very close to the elevator, this was not what I requested at checking in

My wife and I came for a one night stay. We weren’t able to check in early but it took 30 mins after check in time for us to get checked in. We have 2 toddlers who were getting very tired because it was their nap time. Room was clean. There is no conditioner provided only shampoo and showel gel. My key card did not work when I was outside by the pool area. Luckily, my wife was inside the indoor pool to let me back in. Breakfast was good. Easy check out.

Door lock strikeplate was missing even though the door locked.

Bridget was an amazing host and made sure my stay was comfortable. she works extra hard making sure breakfast is ready and available for all guests.

Staff was welcoming and very professional. The room was clean and comfortable.

Very friendly employees.

Loved everything however I went down to get coffee in the evening and it was out.

Cars were broken into the last night we were there (not ours fortunately) and the staff was very nonchalant about it. The blinds in our room were broken; the air conditioning unit was ridiculously loud...and this was in the second room we were placed in. The first room was filthy and smelled like someone had been smoking in it and they tried to cover up the odor AGAIN with more air freshener. VERY disappointed with this stay! As Hilton Diamond members this was a huge disappointment.

Air conditioner in the bedroom made loud whistle noise all night..we had to turn it off and spend the night in a hot room ..we called down again and we were told nothing could be done..a room change was never offered..both treadmills in fitness rooms had error messages..out of coffee cup holders at breakfast..very disappointing 😩

We arrived with our dog and the staff were friendly and accommodating. The room was perfect for us and pups one night stay had a frig and little kitchen with microwave as described.

Easy access to I 85 but quite.

This stay has been the best Hotel experience for me! I have been recently traveling quite a bit and this has hands down been the best stay! I plan to stay here again when I come back to Charlotte next month. From the kind, lovely people who checked me in, to the cleanliness of the hotel! Even the area was cute and I felt safe! I honestly can't wait to stay here again!

Smelled so fresh and the the entire hotel downstairs was so clean!!