Home2 Suites by Hilton Charlotte I-77 Tyvola Rd

The front desk guy was really nice and helpful! The hotel was really torn up through. I was disappointed with the lack of cleanliness and maintenance on the property. The door frames not falling off, the elevators working and In good repair.

Convenient location

This place was amazing, no other words to describe it!

Exceptional

I’m still waiting on my deposit refund… when I called she said oh it’s already been sent, or should have.. but then when I broke down the transaction that is already in my bank account she said oh well just give it another day or so… that was annoying.. anywhere else I’ve stayed it’s almost immediate after checkout.

It was convenient , bed was super comfortable I’m still waiting on my deposit refund… when I called she said oh it’s already been sent, or should have.. but then when I broke down the transaction that is already in my bank account she said oh well just give it another day or so… that was annoying.. anywhere else I’ve stayed it’s almost immediate after checkout.

Exceptional

Exceptional

Exceptional

thank you for being pet friendly

thank you for being pet friendly

Everything!

everything was perfect accessible and very close to Ross, a car wash and shopping centers & restaurants

everything was perfect accessible and very close to Ross, a car wash and shopping centers & restaurants

Easy parking, easy to find. perfectly good room. I like the table on wheels, shower had good pressure and was hot. although TV didn't work and a couple of plugs didn't work. I could have mentioned it but wasn't in my room much to bother. Also - pool had no heating either. I didn't use this but did see the sign. I probably would have used it if it was heated.

Very clean nice rooms

Hotel staff was professional and helpful they assisted us with a early check in when arriving earlier than expected. Breakfast could have been a little better but overall the staff was helpful when needed the room was clean and spacious and the beds were comfortable as well.

Staff is super nice and helpful- a couple issues with checkin were rectified quickly. Rooms are big and good for staying.

Superb

Exceptional

Everything!

Accommodating and nice

The silver elevator doors are not clean. The complimentary coffee stays cold. But since we did not spend a lot of time in the hotel it was okay. The staff is very polite and helpful. Complimentary breakfast is mediocre.

Modern look The heated pool wasn’t.

Modern look The heated pool wasn’t.

The bed Very close to down town

Exceptional

The bed ? Very close to down town

Cleanliness and comfort. Evidently, if you park near the back entrance by the pool/patio area then your car will get broken into. My car was broken into and my window was busted.

Cleanliness and comfort. Evidently, if you park near the back entrance by the pool/patio area then your car will get broken into. My car was broken into and my window was busted.

Breakfast was great.

Very poor

Enjoyed

Enjoyed

Cozy comfortable room Didn't have a good selection on breakfast

Didn't have a good selection on breakfast

Full breakfast/clean room/ fully equipped kitchen

Superb

Rooms are spacious

Super nice place to stay..Would recommend it to anyone.

n/a

Staff was friendly! Check in process was easy and quick N/A

Although the room and property as a whole was good we will never stay at this location again. There weee police and ambulances surrounding a nearby Circle K across the street from the Chilis we chose to go to for dinner. There had been a stabbing and robbery and come to find out from some locals this is a common occurrence in this area. Did not feel safe and won’t stay there n this area again

Nothing

Ive stayed here alot over the years and i can see the decline. How unfortunate!

Carpets where dirty in the hallways,

I learned around 8am due to many check outs don't shower at the time shower water was cold when turned to hot

The pool wasn’t functioning properly

Very cozy great stay!

Very cozy great stay!

I loved that the rooms were clean and spacious The pool heater wasn’t working

Yes everything was great even the staff was amazing

Yes everything was great even the staff was amazing

The staff was excellent ,they serve a very good breakfast with many options with plenty of coffee ,tea or juices plus milk as well ! The rooms are spacious ,clean and beds were very comfortable. Love the fact they had a mini kitchenette in the room! Def a place to stay if your in Charlotte NC .

The staff was excellent ,they serve a very good breakfast with many options with plenty of coffee ,tea or juices plus milk as well ! The rooms are spacious ,clean and beds were very comfortable. Love the fact they had a mini kitchenette in the room! Def a place to stay if your in Charlotte NC .

The rooms had wonderful accommodations and the breakfasts were fantastic! I liked everything!

The Hotel Exceeded My Expectations. The Bed Was Comfortable, Room Was Clean & Neat, Breakfast Was Great, and The Staff Was Very Helpful. I Will Be Booking Again :)

Loved the location close to airport

Nothing

The breakfast was great even left a tip Nothing

Room was ok. Ample space, refrigerator, and microwave. Closet space was lacking.

Room was ok. Ample space, refrigerator, and microwave. Closet space was lacking.

Everything was great.

Everything was great.

The room was very nice. However, the amenities were not up to par. The indoor swimming pool was closed and the fire pit was also closed. Why have these amenities advertised if they aren't going to be in working compacity? That was definitely a disappointment. My son and I were having a little staycstion after attending the spectrum center and I chose this hotel for the amenities. I could have booked another hotel if I would have known thay weren't in service. Also 75 dollar incedential fee is absurd. Hopefully that pending transaction on my card will be void as the Lady Beverley at the front desk said I would not be charged, yet here it shows a charge on my card. Makes no sense. Definitely going to back to Marriot bonvoy hotels this hotel by hilton is not worth it

The room was very nice. However, the amenities were not up to par. The indoor swimming pool was closed and the fire pit was also closed. Why have these amenities advertised if they aren't going to be in working compacity? That was definitely a disappointment. My son and I were having a little staycstion after attending the spectrum center and I chose this hotel for the amenities. I could have booked another hotel if I would have known thay weren't in service. Also 75 dollar incedential fee is absurd. Hopefully that pending transaction on my card will be void as the Lady Beverley at the front desk said I would not be charged, yet here it shows a charge on my card. Makes no sense. Definitely going to back to Marriot bonvoy hotels this hotel by hilton is not worth it

Great hotel. Very clean. Breakfast was great. Different varieties for all. Clean rooms. Very spacious with kitchen included. Grill and alot of outside seating . Staff super friendly and helpful

Great hotel. Very clean. Breakfast was great. Different varieties for all. Clean rooms. Very spacious with kitchen included. Grill and alot of outside seating . Staff super friendly and helpful

The room was immaculate the staff was impeccable everybody was nice and courteous even gave me some ideas or places to go in the area I really enjoyed my stay

The room was immaculate the staff was impeccable everybody was nice and courteous even gave me some ideas or places to go in the area I really enjoyed my stay

Stuff was delightful and very polite. Our room was clean and housekeeping made sure to check in to see if we needed anything!

Stuff was delightful and very polite. Our room was clean and housekeeping made sure to check in to see if we needed anything!

Room was fine. Need to offer a better breakfast. Fruit was not fresh.

Room was fine. Need to offer a better breakfast. Fruit was not fresh.

Very comfortable, friendly person staff, touchable

Very comfortable, friendly person staff, touchable

Staff was friendly and helpful.

Staff was friendly and helpful.

Was a nice place. If Iever need an extended stay kind of place, I will look tjos place up.

Was a nice place. If Iever need an extended stay kind of place, I will look tjos place up.

Breakfast had little in the way of healthy options, charged for internet despite being a hilton member, automated recording all night long in the parking lot "this property is under all night surveillance, you are being recorded, leave the property". Must have woekn me 4 times

Breakfast had little in the way of healthy options, charged for internet despite being a hilton member, automated recording all night long in the parking lot "this property is under all night surveillance, you are being recorded, leave the property". Must have woekn me 4 times

Overall needs more cleaning

Overall needs more cleaning

Ist stay will be back.

Ist stay will be back.

It was a Birthday vacation from Thursday to Monday morning and the hotel was a great idea! The overall rating would be a 4, only because the first night we were told that they had no extra blankets or quilt for our bed, which I stay cold constantly. Then on day 3 the microwave didn't heat up any of our leftovers or food in general and when speaking with someone, they said they would send someone to take a look, but no one every came. The room was pretty decent, besides the cigarette burn on the sofa (NO Smoking....hmmm). The staff were great and always greeted us each day with a smile.

It was a Birthday vacation from Thursday to Monday morning and the hotel was a great idea! The overall rating would be a 4, only because the first night we were told that they had no extra blankets or quilt for our bed, which I stay cold constantly. Then on day 3 the microwave didn't heat up any of our leftovers or food in general and when speaking with someone, they said they would send someone to take a look, but no one every came. The room was pretty decent, besides the cigarette burn on the sofa (NO Smoking....hmmm). The staff were great and always greeted us each day with a smile.

Clean and comfortable

Clean and comfortable

Clean, close to highway. Excellent night check in staff (Robert!)

Clean, close to highway. Excellent night check in staff (Robert!)

The only problem was the Marijuana smell on the 2nd floor when we arrived.

The only problem was the Marijuana smell on the 2nd floor when we arrived.

Very good

Very good

Staff was as friendly as could be and the property was very clean. I will stay it could be updated, but staff worked well with what they had.

Staff was as friendly as could be and the property was very clean. I will stay it could be updated, but staff worked well with what they had.

Everything was good

Everything was good

It was clean and friendly

It was clean and friendly

Otherwise room was clean, staff friendly. Breakfast was decent, multiple options. Kids liked the waffles, and we had plenty to get the day started. Access to 77 was truly a plus!

Otherwise room was clean, staff friendly. Breakfast was decent, multiple options. Kids liked the waffles, and we had plenty to get the day started. Access to 77 was truly a plus!

Definitely dated and could use a revamp and some new mattresses and pillows

Definitely dated and could use a revamp and some new mattresses and pillows

It was perfect for our family

It was perfect for our family

We have stayed here numerous times. This is a good pet friendly hotel. The rooms are large and well laid out. The beds are comfortable. There is good property to walk my dog. I noticed the hotel room we were in this time, which was on the second floor ( we usually get something on the third floor) was a bit “tired. The sheets were not the quality we normally get and were stained. The dishwasher had a gross smell. The water pressure could have been better. So the quality for the price was not quite there.

We have stayed here numerous times. This is a good pet friendly hotel. The rooms are large and well laid out. The beds are comfortable. There is good property to walk my dog. I noticed the hotel room we were in this time, which was on the second floor ( we usually get something on the third floor) was a bit “tired. The sheets were not the quality we normally get and were stained. The dishwasher had a gross smell. The water pressure could have been better. So the quality for the price was not quite there.

its ok but wont stay there again

its ok but wont stay there again

key deactivated during stay and had to wait in a long line just to get in our room

key deactivated during stay and had to wait in a long line just to get in our room

the only downside was the room that we booked was not available which was a bomber, being that we were traveling with our 10 year old daughter, the room we booked would have allowed the privacy we were looking for.

the only downside was the room that we booked was not available which was a bomber, being that we were traveling with our 10 year old daughter, the room we booked would have allowed the privacy we were looking for.

Good, clean, affordable. Spacious room and comfortable beds.

Good, clean, affordable. Spacious room and comfortable beds.

Was a car broken into on the property it was a little concerning. If you’re going to bring a pet please mention if it’s a service dog or not because they will keep your deposit. Other wise clean hotel with friendly staff.

Was a car broken into on the property it was a little concerning. If you’re going to bring a pet please mention if it’s a service dog or not because they will keep your deposit. Other wise clean hotel with friendly staff.

Con: Some bathroom maintenance and control better the halls, some people smoking marihuana.

Con: Some bathroom maintenance and control better the halls, some people smoking marihuana.

Absolutely the worst experience I’ve had at a hotel. The place is old and outdated. They were shampooing carpets ave the floors were damp and wet. There were roaches. There was a gas smell in my room, but it was not taken seriously by staff once reported. I was moved to another room, but when I followed up the lady at the desk was rude and dismissive. She said we don’t have gas and that it has not been checked into yet hours after my report. Again the worst place I’ve EVER stayed at.

Absolutely the worst experience I’ve had at a hotel. The place is old and outdated. They were shampooing carpets ave the floors were damp and wet. There were roaches. There was a gas smell in my room, but it was not taken seriously by staff once reported. I was moved to another room, but when I followed up the lady at the desk was rude and dismissive. She said we don’t have gas and that it has not been checked into yet hours after my report. Again the worst place I’ve EVER stayed at.

There was Roaches in the room and had people cleaning in the room while i was in there at check in lady tried to Take advantage of me.

There was Roaches in the room and had people cleaning in the room while i was in there at check in lady tried to Take advantage of me.

The bed was very uncomfortable. The staff was friendly and really helped with every thing that we needed. No silverware or pans in room with kitchen.

The bed was very uncomfortable. The staff was friendly and really helped with every thing that we needed. No silverware or pans in room with kitchen.

Staff was nice, breakfast was ok, pool was ice cold.

Staff was nice, breakfast was ok, pool was ice cold.

Wonderful stay... Definitely visiting again

Wonderful stay... Definitely visiting again

The facility was dirty, the carpets in hallway were stained, the "non smoking" room reeked of cigarettes, not handicap accessible as requested when booked, killed 3 bugs in the bathroom, breakfast was rubbery microwavable breakfast sandwiches and microwavable egg bowls. It was so terrible that we contacted expedia the following morning to change hotels. We would have walked right back out had it not been after midnight when we checked in!!!

The facility was dirty, the carpets in hallway were stained, the "non smoking" room reeked of cigarettes, not handicap accessible as requested when booked, killed 3 bugs in the bathroom, breakfast was rubbery microwavable breakfast sandwiches and microwavable egg bowls. It was so terrible that we contacted expedia the following morning to change hotels. We would have walked right back out had it not been after midnight when we checked in!!!

Rooms were loud fridge made noises in room and could hear next rooms tv

Rooms were loud fridge made noises in room and could hear next rooms tv

Very friendly and helpful. The room carpets were pretty dirty from the last time we stayed there. Otherwise no problem.

Very friendly and helpful. The room carpets were pretty dirty from the last time we stayed there. Otherwise no problem.

The hotel was clean, but needs updating. The carpet throughout should be replaced. It’s just old. The facility needs a facelift. The surrounding area was nice.

The hotel was clean, but needs updating. The carpet throughout should be replaced. It’s just old. The facility needs a facelift. The surrounding area was nice.

Property was not very clean especially. The maintenance staff was very loud while cleaning and we were still trying to sleep.

Property was not very clean especially. The maintenance staff was very loud while cleaning and we were still trying to sleep.

My cousin and I took our teenage daughters to charlotte to see usher in concert. Our hotel room was exactly as advertised. Very clean, very spacious. The beds were AMAZINGGGG and so so comfy. Everywhere else in the hotel we saw was clean and in order. The staff were extremely nice every time we interacted. We were about 5 miles away from downtown so we just ubered to the concert and back. Definitely recommend and would book again

My cousin and I took our teenage daughters to charlotte to see usher in concert. Our hotel room was exactly as advertised. Very clean, very spacious. The beds were AMAZINGGGG and so so comfy. Everywhere else in the hotel we saw was clean and in order. The staff were extremely nice every time we interacted. We were about 5 miles away from downtown so we just ubered to the concert and back. Definitely recommend and would book again

They were rude at checkout time while I was waiting on my Uber saying that they have guests so that I needed to move even though I had just been a guest and was waiting on my ride there was roaches in the room and for the amount of money I paid to stay there and then brand of the hotel I was highly disappointed I will not be staying there again and the manager who is the older black lady maybe in her mid 30s or 40s was terribly rude and unprofessional

They were rude at checkout time while I was waiting on my Uber saying that they have guests so that I needed to move even though I had just been a guest and was waiting on my ride there was roaches in the room and for the amount of money I paid to stay there and then brand of the hotel I was highly disappointed I will not be staying there again and the manager who is the older black lady maybe in her mid 30s or 40s was terribly rude and unprofessional

It was nice

It was nice

It was very disappointing upon arrival that the pool was closed. There was nothing indicating that online when I booked it. We were traveling with a 3 and 5 year old that wanted to swim. I purposely didn't book at a hotel with no pool. Then our television didn't work. It was 4 hours before that got fixed. Then in the morning, 2 of us got showers, but the shower quit working before the 3d person could get one. The room otherwise was very spacious and comfortable.

It was very disappointing upon arrival that the pool was closed. There was nothing indicating that online when I booked it. We were traveling with a 3 and 5 year old that wanted to swim. I purposely didn't book at a hotel with no pool. Then our television didn't work. It was 4 hours before that got fixed. Then in the morning, 2 of us got showers, but the shower quit working before the 3d person could get one. The room otherwise was very spacious and comfortable.

The best thing about the hotel was the

The best thing about the hotel was the

Stains everywhere in room. Bugs appeared during the night in the kitchenette and bathroom. I killed 10+ in one bathroom trip. I was so grossed out I couldn’t sleep. The two receptionist were so nice. The quality and cleanliness of this hotel was very concerning. Would not stay here again.

Stains everywhere in room. Bugs appeared during the night in the kitchenette and bathroom. I killed 10+ in one bathroom trip. I was so grossed out I couldn’t sleep. The two receptionist were so nice. The quality and cleanliness of this hotel was very concerning. Would not stay here again.

We booked an extra day solely to swim at the hotel. Unfortunately the whole time we were there they had a sign up stating no one could swim so I gave 3 stars if it wasn’t for that I would give 5.

We booked an extra day solely to swim at the hotel. Unfortunately the whole time we were there they had a sign up stating no one could swim so I gave 3 stars if it wasn’t for that I would give 5.

It was a great room, price for the rest we need it. Thank you

It was a great room, price for the rest we need it. Thank you

the only complaint was the door was swollen so in order to close it you had to slam it which was loud.

the only complaint was the door was swollen so in order to close it you had to slam it which was loud.

Staff was Fantastic! Very helpful. Good amenities. Hotel rooms need updating. My room had a odor like stinky feet. The carpet had alot of stains. The air conditioner was very loud as loud as air vents in halls.

Staff was Fantastic! Very helpful. Good amenities. Hotel rooms need updating. My room had a odor like stinky feet. The carpet had alot of stains. The air conditioner was very loud as loud as air vents in halls.

Friendly staff. Pool wasn’t working but overall experience was nice!

Friendly staff. Pool wasn’t working but overall experience was nice!

NICE HOTEL

NICE HOTEL

There were dirty towels left in our room when we checked in. It was really gross. The bed sheet had hair so in it. The showers had hair all on the shampoo and conditioner bottles. On top of that, the containers were empty.

There were dirty towels left in our room when we checked in. It was really gross. The bed sheet had hair so in it. The showers had hair all on the shampoo and conditioner bottles. On top of that, the containers were empty.

I loved the room location and breakfast but was very disappointed about out of service indoor pool I chose this hotel specifically because of the indoor pool my kids love to spend time in the pool during out family trips

I loved the room location and breakfast but was very disappointed about out of service indoor pool I chose this hotel specifically because of the indoor pool my kids love to spend time in the pool during out family trips

front desk people nice and friendly, Dominique is GM, corporate owned and she does not double check rooms for cleanliness and lots of hairs on floor in bath and kitchen and they do not care nor will clean room after you tell them of problem. Also, cold water in shower, they do not care nor offer any discount or refund. Brown Recluse Spider in room, they switched rooms and again hairs on floor in corners and they do not double check or care. GM will not give refund nor discount, she argued with me and said I was showing same pics, same spots not cleaned properly. Would not give refund nor discount. they only argue with you if you complain. Goodbye Hilton Honors - tired of not being treated as a valued customer - hilton does not stand by their own policy to take care of you or give you a refund. Hotel and Corporate would not give refund. Hello Marriott, goodby Hilton - screw you, you do not care and do not take care of customers.

front desk people nice and friendly, Dominique is GM, corporate owned and she does not double check rooms for cleanliness and lots of hairs on floor in bath and kitchen and they do not care nor will clean room after you tell them of problem. Also, cold water in shower, they do not care nor offer any discount or refund. Brown Recluse Spider in room, they switched rooms and again hairs on floor in corners and they do not double check or care. GM will not give refund nor discount, she argued with me and said I was showing same pics, same spots not cleaned properly. Would not give refund nor discount. they only argue with you if you complain. Goodbye Hilton Honors - tired of not being treated as a valued customer - hilton does not stand by their own policy to take care of you or give you a refund. Hotel and Corporate would not give refund. Hello Marriott, goodby Hilton - screw you, you do not care and do not take care of customers.

First room the air conditioner was leaking all over the rug. Second room the kitchen sink didn't drain and the garbage disposal didn't work. 3rd room none of the drawers would stay closed. The pool did not work out entire stay. The what should have been hot breakfast was cold. We contacted Hotels.com to try and change our hotel and we were told we would have to find another hotel on our own but we booked this months ago and now the rates were double.

First room the air conditioner was leaking all over the rug. Second room the kitchen sink didn't drain and the garbage disposal didn't work. 3rd room none of the drawers would stay closed. The pool did not work out entire stay. The what should have been hot breakfast was cold. We contacted Hotels.com to try and change our hotel and we were told we would have to find another hotel on our own but we booked this months ago and now the rates were double.

I booked the room for the swimming pool for my son and the pool was under maintenance so it was a wasted purchase and the company didn’t do anything to make it right. 👎👎👎

I booked the room for the swimming pool for my son and the pool was under maintenance so it was a wasted purchase and the company didn’t do anything to make it right. 👎👎👎

On our way north from Florida, it’s convenient, clean & close to a grandson who lives in NC

On our way north from Florida, it’s convenient, clean & close to a grandson who lives in NC

There was no trash can in the bathroom which is the most important place to have a trashcan. The USB outlet near my bed was broken and completely unusable. There was a lot of dirt in the corner of the bathroom by the shower. Our keycards randomly didn't work one night so we had to go around the building in the rain to get them activated again.

There was no trash can in the bathroom which is the most important place to have a trashcan. The USB outlet near my bed was broken and completely unusable. There was a lot of dirt in the corner of the bathroom by the shower. Our keycards randomly didn't work one night so we had to go around the building in the rain to get them activated again.

This property could stay to use some upgrades. It wasn’t the worst definitely not the best and staff with OK check out was fine. The definitely need some renovations.

This property could stay to use some upgrades. It wasn’t the worst definitely not the best and staff with OK check out was fine. The definitely need some renovations.

I have fallen in love with my stay! I will be back! The experience was top tier!

I have fallen in love with my stay! I will be back! The experience was top tier!

There was no hot water. I had to kill a bug as soon as we got there. The bathroom shower was nasty!

There was no hot water. I had to kill a bug as soon as we got there. The bathroom shower was nasty!

- The mobile check in did not work even though the app clearly showed I was checked in. Thankfully we arrived earlier than expected and staff was still onsite to check us in. - The digital key did not work but, again, thankfully the hotel staff was able to give us hard keys. - The room door appears to be warped as you literally need to shoulder your way into the door. I wasn’t able to open it and my husband had to. - We reserved the room for 4 people but there were only enough coffee and towels for 2-3ppl. - Breakfast on the weekends, per the app, is open until 9:30am. We went downstairs at 9:10am and breakfast was already closed. According to staff it closes at 9am everyday, despite what the app clearly says. - There was NO hot water at 9:15am. We waited thinking perhaps we needed to let the water warm up. After running the shower for 10-15min, the water was still ice cold. - I tried to call the front desk to ask about the water but the in room phone didn’t work. - We checked the water again around 10:30a and it was still ice cold. Again, the staff was amazing and very apologetic for the issues. But given the room rate charged for one night I honestly could have and should have stayed at any of the properties next

- The mobile check in did not work even though the app clearly showed I was checked in. Thankfully we arrived earlier than expected and staff was still onsite to check us in. - The digital key did not work but, again, thankfully the hotel staff was able to give us hard keys. - The room door appears to be warped as you literally need to shoulder your way into the door. I wasn’t able to open it and my husband had to. - We reserved the room for 4 people but there were only enough coffee and towels for 2-3ppl. - Breakfast on the weekends, per the app, is open until 9:30am. We went downstairs at 9:10am and breakfast was already closed. According to staff it closes at 9am everyday, despite what the app clearly says. - There was NO hot water at 9:15am. We waited thinking perhaps we needed to let the water warm up. After running the shower for 10-15min, the water was still ice cold. - I tried to call the front desk to ask about the water but the in room phone didn’t work. - We checked the water again around 10:30a and it was still ice cold. Again, the staff was amazing and very apologetic for the issues. But given the room rate charged for one night I honestly could have and should have stayed at any of the properties next

The breakfast wasn’t very good ! Our room wasn’t very clean . They fire alarm went off nobody knew why . My room was very stuff my unit did not work at all. The police had to come on the property it was a lot going on that night !

The breakfast wasn’t very good ! Our room wasn’t very clean . They fire alarm went off nobody knew why . My room was very stuff my unit did not work at all. The police had to come on the property it was a lot going on that night !

Wonderful stay

Wonderful stay

I came at 2:45pm to check in and was advise i couldn’t check in until 330-4 because the other guest had LATE checkouts. I came back at 4pm to find out i couldn’t even get the room I wanted because the guest there hadn’t left so she gave me another room at same price however, of course I wanted the room I paid for which had an accessible tub. I stayed the night and I went down the next morning to ask for a late check out the lady said they weren’t doing late check outs today. Talk about upset. It was already inconvenient that I came before checkout time which was 3pm and was told to come back but then not getting the room I wanted all the way down to not being accommodated for a late check out. Mind you the room was booked in January and was not available in February after confirming with staff the week before the date I came.

I came at 2:45pm to check in and was advise i couldn’t check in until 330-4 because the other guest had LATE checkouts. I came back at 4pm to find out i couldn’t even get the room I wanted because the guest there hadn’t left so she gave me another room at same price however, of course I wanted the room I paid for which had an accessible tub. I stayed the night and I went down the next morning to ask for a late check out the lady said they weren’t doing late check outs today. Talk about upset. It was already inconvenient that I came before checkout time which was 3pm and was told to come back but then not getting the room I wanted all the way down to not being accommodated for a late check out. Mind you the room was booked in January and was not available in February after confirming with staff the week before the date I came.

You guys should have longer breakfast hours. Maybe 6-10:30. I think that's very reasonable. Most fast food restaurants have similar hours. I had to leave and go get food because I woke up at 9:08 other than that the stay was good

You guys should have longer breakfast hours. Maybe 6-10:30. I think that's very reasonable. Most fast food restaurants have similar hours. I had to leave and go get food because I woke up at 9:08 other than that the stay was good

The employees were friendly the room was clean and comfortable! The bathroom was also clean!

The employees were friendly the room was clean and comfortable! The bathroom was also clean!

Only stayed one night so not much to base it on. Wifi logon was the most difficult I have ever experienced. No tv remote in the room.

Only stayed one night so not much to base it on. Wifi logon was the most difficult I have ever experienced. No tv remote in the room.

Excellent and Responsive Manager and Staff, Quiet Location, Great Breakfast Staff...Waffles are excellent.

Excellent and Responsive Manager and Staff, Quiet Location, Great Breakfast Staff...Waffles are excellent.

Feel li he it wrong matter

Feel li he it wrong matter

Everything was fine. We enjoyed our stay.

Everything was fine. We enjoyed our stay.

Bathroom toilet paper holders were broken. Weird smell in the hallways, elevator did not move a few times - overall bad experience, but I do not complain while I am staying in a hotel, for fear of being mistreated, definitely was not a welcoming experience, I cleaned my room BEFORE I did anything else, counters, table tops, whole bathroom etc.. I did not use any appliances dishes or utensils- I had to ask for DO Not Disturb sign, no channel guide provided, the iron was missing - Terrible for the cost they charge for the rooms, I did not even acknowledge the "FREE" Breakfast - I will never stay here again

Bathroom toilet paper holders were broken. Weird smell in the hallways, elevator did not move a few times - overall bad experience, but I do not complain while I am staying in a hotel, for fear of being mistreated, definitely was not a welcoming experience, I cleaned my room BEFORE I did anything else, counters, table tops, whole bathroom etc.. I did not use any appliances dishes or utensils- I had to ask for DO Not Disturb sign, no channel guide provided, the iron was missing - Terrible for the cost they charge for the rooms, I did not even acknowledge the "FREE" Breakfast - I will never stay here again

I envisioned staying longer on a vacation. I will certainly look for home 2 suites on all future trips!

I envisioned staying longer on a vacation. I will certainly look for home 2 suites on all future trips!

the hotel was not clean

the hotel was not clean

The staff was absolutely the best, friendly, helpful, very clean, and funny including the GM. Who took time out of her day off to check on us. My ONLY wish is the outside sitting (pergola) area near the glass was cover for raining days. This was our second stay and we will be back again. Once again GREAT STAFF and the rooms were great also.

The staff was absolutely the best, friendly, helpful, very clean, and funny including the GM. Who took time out of her day off to check on us. My ONLY wish is the outside sitting (pergola) area near the glass was cover for raining days. This was our second stay and we will be back again. Once again GREAT STAFF and the rooms were great also.

Nice facility. It took 4 hours to acquire an extra roll of toilet paper & breakfast choices were hit & miss.

Nice facility. It took 4 hours to acquire an extra roll of toilet paper & breakfast choices were hit & miss.

We always enjoy staying there traveling to and from Florida.

We always enjoy staying there traveling to and from Florida.

Parking spaces are to narrow. Ended up with a door ding.

Parking spaces are to narrow. Ended up with a door ding.

Overall, wherever I go I will look for and stay at a Home2Suites.

Overall, wherever I go I will look for and stay at a Home2Suites.

Enjoyed the stay, room was clean and bed comfortable. The only downside was the noise from the next room!

Enjoyed the stay, room was clean and bed comfortable. The only downside was the noise from the next room!

They make you feel at home

They make you feel at home

The room was nice, however, we could hear every step of the person in the room above us. And that person was up late at night and early in the morning. It did not make for a good night's sleep.

The room was nice, however, we could hear every step of the person in the room above us. And that person was up late at night and early in the morning. It did not make for a good night's sleep.

Clean,safe and staff friendly and helpful Nice place

Clean,safe and staff friendly and helpful Nice place

Didn’t seem the cleanest as a whole, had to change rooms due to not being clean as well, nice staff but wouldn’t stay again

I got a room that stank wasn't clean old appliances not renovated rust in refrigerator and bathroom dirty tv smelly sheets and wasn't happy with the look compared to pics online and is was not a 4 star hotel it was a 2 stat hotel . I spoke with manager she was nice to accommodate me and refund me one day stay shout out to the manager for her wonderful service for that. They do need a better maid service

No housekeeping even though we stayed 4 days, pool wasn’t working amenities that were paid for were not readily available grill was out of service . Requested early check in and I was told I can , when I arrived I still had to wait until 3 pm

When we arrived there were no rooms available, the front desk clerk was very kind but it took a long time to try and find a room. She did a nice job finding us a room, it is not her fault, but it is unsatisfactory that we were waiting for a long time with no rooms available and then placed in a smoking. Room. The room we had was on a smoking floor and the entire floor and room smelled of cigarettes . My child has asthma which is why I reserved a non smoking room. We were going to have some dinner but the plates were in the dishwasher I was unsure if anything was clean.

I needed to change my stay for July 1st, and no one would help me!!! I’m furious

The AC was not cooling at temperature. Bed sheets and pillow cases did not fell recently washed. The morning breakfast and coffee was decent.

Very nice facility

First night AC was barely working. Eventually kicked on at night. Original associate that checked us in was amazing, so welcoming and kind! Indoor pool is closed despite being on the listing with no warning it would be closed. There were brown things floating when I bathed my son. The pole the shower curtain hangs on was curved so the bathroom floor got soaked with every shower. Tv is cable only and no guide or anything of the sort so you can’t easily find anything to watch. Came down to breakfast around 840 to avoid big crowds and all was basically wiped out. No mugs, no coffee, no waffles, etc. We assumed they stopped making anything due to being health inspected. Breakfast is supposed to be until 9. I understand it was close but multiple people asked for more coffee and waffles. When we checked out, there wasn’t anybody at the counter. After a couple minutes she came out and helped the gentleman ahead of me and then walked off again. She eventually came back and looked as if she was going to walk away again before helping me to check out. Overall, disappointing.

Loved it

First time here. Pretty impressed. Ver clean, comfortable and roomy.

Hotel does not have the amenities advertised. No oven in room..can not cook only microwave. Pool, gym, etc closed. Elevators broken. Light breakfast was fine for me but may not be for others. Also, female desk clerk told me that they do not honor payments from 3rd party vendors like hotel.com and I need to pay again for the room. I told her NO! Then she charged me $40 “incidental” fee to be returned a checkout. This hotel has been trying to double charge my card during the night. Fortunately, I turned my card off as soon as checked in cause I had a bad feel about her.

The indoor pool was closed. I booked this property especially for the pool. I did not see anything online informing me of this. My grandson (3) was very disappointed.

Breakfast was nasty and cold. Front/kitchen staff were rude

Good. Stay just overnight. Coffee was horrendous. But clean hotel.

Property was dirty. TV wasn’t working. Rug dirty with stains. Roach in bathroom. I was on hold over 45 min with front desk staff for tv maintenance… no response. Terrible service !

10/10. Will be staying here again!

My husband and I stayed here for 2 nights and it was not a pleasant experience. We were placed in a room right next to the stairs and an exit. The doors that were used for the exit and stairs were not soft close doors, they slammed. People were not slamming the doors, for some reason the doors slammed close on their own. This made sleeping unpleasant. Our coffee maker was missing some parts so we couldn't use it. The coffee in the lobby did not taste good and the complimentary breakfast was overcooked. The decor in our room was not terrible but it was not cohesive. The hot water in our shower never was actually hot...luke warm at best. The door to our room needs to be fixed. We had to use great force to open and close it...I believe layers of paint on the door has rendered it too tight for the frame now. All of this was made worse by the fact that we had friends stay at a nearby hotel that was comparable in price but superior in quality. We regretfully did not inform the hotel of our grievances at the time of our stay. We did not give them an opportunity to make it right, and we should have. We just hope they see this and make some minor improvements. It will then be the hotel worth it's nightly price. We feel we over payed for the experience.

This property is dirty and full of roachs had to change my room three times

all y’all can suck my nuts

Staff was excellent and very helpful and the rooms were clean and as expected.

staff weren’t inviting and my room wasn’t ready when i check in.

Room was clean, AC unit wasn't working properly.

Brand new property very nice but what was more important for me was their customer service. I just so happened to leave my headphones in the room and I called to see if they found them and they did. The receptionist at the desk named GWEN was super nice and very helpful and went over and beyond for me. She actually offered to take the headphones to the post office for me after her shift and paid for the shipping and everything so I could get my headphones back. I never received customer service like that before and I really appreciate her for that. She did something she didn't have to do for her customer and she should be praised for that. Thank you GWEN I really appreciate what you did for me. Next time I'm staying in North Carolina I will definitely be staying here

They hadn’t refilled any of the paper towels or toilet paper so we barely had any from what the previous guest left over. The area by the door is tile and when we walked in you could clearly see all of the dirt and stains from the previous person. The microwave and sink handles had dried/ smeared food residue on them. And worst of all, the bugs in the room gradually got worse over our stay. I noticed one bug in the shower with me on my first night. I shrugged it off since it’d rained pretty badly that day despite us being on the highest floor. I saw another one the next day. The morning of my checkout day, I went to the bathroom and bugs were showing up left and right! I was killing bugs coming from on the counter, the sink, the shower, floor, and a roach came from behind the trashcan and made it’s way into the main room. Then I was seeing bugs on the kitchen sink too! I packed my things quickly and got out of there! The hotel is doing renovating so maybe that’s what caused all the bugs, but that doesn’t take away from other things that should’ve been cleaned. There was also a point where 1 of the 2 elevators was being worked on so only 1 was functional. The functional elevator’s lights were turned off or not working without warning and we used had to use a pitch black elevator.