Holiday Inn Express & Suites Charlotte Airport by IHG

Our room would not automatically lock when we left and the front desk did not seem to care about our safety. They said they would call maintenance and had no other rooms for the night. We never got an update. Luckily our room locked from the inside but we still had to keep our valuables in our car when we had to leave the property. The elevator dinged every time someone got on and off the elevator so bring some earplugs since the walls are paper-thin. That was the worst sleep I've ever had in a hotel. Also be prepared to pay for parking... which is absolutely ridiculous!! Was also disappointed the pool was closed. On the plus side the room appeared to be clean. Will be staying elsewhere when we come back to Charlotte. I felt ripped off by this hotel.

Property was very convenient to the airport. Staff was very nice. My only complaint is having to pay to park our car while we stayed there.

The staff was very friendly and welcoming! I didn’t like how you had to pay to park. I’m already paying to sleep there, why do I have to pay to park there as well. Also the AC in the room was terrible. The room was very muggy and humid

Great stay and delicious breakfast

Our only complaint was getting housekeeping to take our trash and dirty towels and supply us with clean towels. We never saw housekeeping our entire stay. We got towels from the front desk.

I love everything that’s my favorite spot

staff was exceptional

We had an excellent stay very clean comfortable room, airport shuttle was a plus, breakfast was good, staff was great! We were disappointed the pool was closed. Staff told us it was closed for cleaning but didn’t look they were working on it. We were disappointed because that was the main reason I had booked this hotel for the kids to enjoy the pool.

Exceptional

It was clean and as advertised. Would stay there again!

If there as an airport shuttle that would be great.

Rooms was not handicap accessible

It was the cleanest hotel around that area The rooms had an old smell like it was not that clean and stains were on bathroom wall.

Good

It was the cleanest hotel around that area The rooms had an old smell like it was not that clean and stains were on bathroom wall.

It was close to the airport It was hot in the room

It was hot in the room

Door to room and bathroom door did not close all the way unless you pushed hard to shut them. Breakfast could have had better options.

Very friendly staff, quick check in

Very friendly staff, quick check in

Is so good

Superb

Exceptional

Location, Staff, room and breakfast Would be great to have food available for those of us catching the airport shuttle earlier than 0600

Location, Staff, room and breakfast Would be great to have food available for those of us catching the airport shuttle earlier than 0600

Breakfast was delicious. Staff were courteous and accommodating!

Staff was great!!

Exceptional

No

Superb

Got lock out room for 4 hrs didn't like that at all

Got lock out room for 4 hrs didn't like that at all

Great service! Clean rooms Everything was great

Great service! Clean rooms Everything was great

Great free breakfast. Beds were comfortable and the hotel overall felt very well taken care of. Nadiyah at the front desk helped me tremendously when my daughter got ill late at night. Very accommodating and helpful!

Air conditioning was very loud. Sounds like the motor going out. We didn't contact maintenance because it was so late at night. We thought we could just sleep through it - but was wrong.

Exceptional

Superb

They were not accommodating, could barely understand in phone. Has not responded to Booking .com emails.

Clean, good service, in proximity to the airport

Very good

The breakfast was great. All the staff there were friendly and very helpful. I gave this hotel a 10 star because of all the staff members who work there, the front desk, the food service lady, the cleaning staff all superb….

I paid $263.40 for our family cruise and the room had left over coffee cups that was trash laying in between the chair and leg rest and also a pair of white sandals that didn’t belong to us were left in the bathroom obviously didn’t belong to us! Also had to ask for more pillows and blankets waited and no one came after calling front desk so I went down and had to get them ourselves again paying that much for a tiny room nasty with coffee trash cups left and shoes that were never picked up so obviously room wasn’t double checked before making sure someone else enters a room! Well it was old I was in second building in room 828 and I just feel it wasn’t worth the money that was paid, we had prior booked the hotel stay a bit ago to ensure their was enough time and room, we also wen ahead at a later time when our return flights got delayed on April 19th so we just ended up reserving another stay for April 19th -20th but not sure sure now!

I paid $263.40 for our family cruise and the room had left over coffee cups that was trash laying in between the chair and leg rest and also a pair of white sandals that didn’t belong to us were left in the bathroom obviously didn’t belong to us! Also had to ask for more pillows and blankets waited and no one came after calling front desk so I went down and had to get them ourselves again paying that much for a tiny room nasty with coffee trash cups left and shoes that were never picked up so obviously room wasn’t double checked before making sure someone else enters a room! Well it was old I was in second building in room 828 and I just feel it wasn’t worth the money that was paid, we had prior booked the hotel stay a bit ago to ensure their was enough time and room, we also wen ahead at a later time when our return flights got delayed on April 19th so we just ended up reserving another stay for April 19th -20th but not sure sure now!

Stayed

Non stop planes taking off all night long. Very noisy!

Nice rooms. Close to restaurants. Friendly staff. Did not get to enjoy breakfast. The van transport was the best part, with short waiting times and excellent helpful drivers. Nothing

My stay here was the worst I ever experienced. I recommend anyone to not stay here at this hotel because the staff there is so unprofessional. They try to charge me more money to stay, when I already paid four four nights. They wanted to charge me a additional 175 dollars. The pool was nasty and smelled really bad! I had to call the front desk to get them to go clean the pool. It smelled like meadow! It was horrible 😢

Exceptional

Great airport hotel and convenient shuttle and luggage storage

Beautiful place

We enjoyed our stay. All of the staff were friendly and professional. Bfast was great with a good variety. They have changed their parking rules and use a third party for payment.Took the shuttle to the airport and our driver was outstanding!

Good hot shower after enjoying the heated pool and a nice bed to sleep in. Close to airport . For early flight

Everything was spotlessly clean and the staff was very friendly.

Good hot shower after enjoying the heated pool and a nice bed to sleep in. Close to airport . For early flight

Lost cooling on our floor the hottest day in spring of 2026, location- traffic getting onto interstates heavy most times

Clean, helpful and pleasant staff, breakfast daily was great and alesys fresh and maintained by caring and considerate staff Lost cooling on our floor the hottest day in spring of 2026, location- traffic getting onto interstates heavy most times

Exceptional

Very friendly staff. No complaints.

Such comfortable beds. Very friendly staff. No complaints.

all was great

Pick up from airport took over an hour.

Breakfast was good Complimentary toothbrush Late checkout offered

Breakfast was HORRIBLE

N/A

I didn't go to the gym .yes the air conditioner was effective. Thre pressing iton didn't work. Biut. it was replaced.

Making and awful noise

Great overnight stay between flights. Despite conflicting info shuttle was available 24 hours and professionally staffed. Room was clean. Breakfast was up to HIE standards.

NA

Great location and property

Clean room and Airport shuttle driver was the best

Friendly staff, clean large room, a great value

Staff perfect kind of friendly and the common spaces were set up invitingly.

I don't think you should have to pay to park ? Price for parking. Your guests should mor have to pay to use the parking lot

In the morning when I tried to catch the shuttle and they didn’t wait for me. I was even more aggravated. However, the manager came over to me, she completely listened to my issue that I had and why I chose this , she completely said she was going to correct this problem and then offered to drive me to the airport in her personal vehicle. Danyelle……(I think her name was)not only went way above and beyond, but she showed what real Customer Service truly is!! The kind you don’t find anymore. Danielle went way above to listen to my issue, to understand the issue, apologized, and stated that she would take care of this with her staff. I’ve never met a manager so genuinely nice and truly listened. She really wanted to know the problems and I believe she’s going to take care this issue. It was so nice to experience, genuine, customer care! I think I’m going to send her flowers. She was so human and showed real concern for my issue. Holiday Inn needs acknowledge this manager. She’s amazing!

In the morning when I tried to catch the shuttle and they didn’t wait for me. I was even more aggravated. However, the manager came over to me, she completely listened to my issue that I had and why I chose this , she completely said she was going to correct this problem and then offered to drive me to the airport in her personal vehicle. Danyelle……(I think her name was)not only went way above and beyond, but she showed what real Customer Service truly is!! The kind you don’t find anymore. Danielle went way above to listen to my issue, to understand the issue, apologized, and stated that she would take care of this with her staff. I’ve never met a manager so genuinely nice and truly listened. She really wanted to know the problems and I believe she’s going to take care this issue. It was so nice to experience, genuine, customer care! I think I’m going to send her flowers. She was so human and showed real concern for my issue. Holiday Inn needs acknowledge this manager. She’s amazing!

Great staff, close to the airport, tasty breakfast, big room that was spotless. Terrible WiFi with minimal cell service. Very frustrating!

Free breakfast was great. The airport shuttle was convenient. It was a nice place just bare bones. More amenities and newer tvs

Room was not cleaned well and pull out sofa never cleaned literally was filthy covered in urine.

Room was not cleaned well and pull out sofa never cleaned literally was filthy covered in urine.

Location and bus shuttle. We had to wait an hour for our room to be ready. Requested a 4pm check in. . Desk clerk gave us the keys. We went to the room. The door was ajar and the bed was unmade. I have never experienced this before at a Holiday Inn Express.

Room was clean and very spacious! Individual who checked us in was very sweet and pleasant. The only problems we encountered were during breakfast. One of your employees dropped an open sleeve of coffee cups, looked around to see if anyone had seen this, and then placed them on the other ones. Gross! The second problem, we encountered was an individual who tried to rush us after we had eaten breakfast. She then proceeded to tell us no rush, but was clearly trying to clean up the area we were in.

Room was clean and very spacious! Individual who checked us in was very sweet and pleasant. The only problems we encountered were during breakfast. One of your employees dropped an open sleeve of coffee cups, looked around to see if anyone had seen this, and then placed them on the other ones. Gross! The second problem, we encountered was an individual who tried to rush us after we had eaten breakfast. She then proceeded to tell us no rush, but was clearly trying to clean up the area we were in.

All we did was sleep and a hot shower. We only had 5 hours between flights, and needed some rest as a family.

All we did was sleep and a hot shower. We only had 5 hours between flights, and needed some rest as a family.

Everything was great Everything was awesome

Great

Breakfast was great, wifi was spotty in the room.

Breakfast was great, wifi was spotty in the room.

wasn’t spotless, but mostly clean

wasn’t spotless, but mostly clean

Rooms were clean and staff was friendly and extremely helpful.

Rooms were clean and staff was friendly and extremely helpful.

Very nice staff, great shuttle driver, and good breakfast. Would definitely recommend.

Very nice staff, great shuttle driver, and good breakfast. Would definitely recommend.

Close to the airport Noisy environment close to the airport. Noisy room next to the elevator. Parking fee when you come with your car. Shuttle to the airport was full when we wanted it.

Everything was great

Everything was great

Helpful staff

Helpful staff

Friendly girl picked us up at CLT. Friendly staff checked us in. Then in the morning we had a Good breakfast. And wonderful guy drove us back to CLT.

Friendly girl picked us up at CLT. Friendly staff checked us in. Then in the morning we had a Good breakfast. And wonderful guy drove us back to CLT.

Shuttle was great. There was someone in our room when checking in. There were no cups in the room. The attendant said HI express didn’t put cups in the room. Are you kidding???? You put an ice bucket but no cups. That’s CHEAP

Shuttle was great. There was someone in our room when checking in. There were no cups in the room. The attendant said HI express didn’t put cups in the room. Are you kidding???? You put an ice bucket but no cups. That’s CHEAP

Very clean and extremely helpful staff, especially the shuttle driver.

Very clean and extremely helpful staff, especially the shuttle driver.

The stay was pleasant. Clean hotel and good shuttle service.

The stay was pleasant. Clean hotel and good shuttle service.

Clean room, helpful staff

Clean room, helpful staff

Room is good but staffs are not friendly.

Room is good but staffs are not friendly.

Room was dirty, things left from previous rental I am guessing. The lady at the front desk was really rude.

Room was dirty, things left from previous rental I am guessing. The lady at the front desk was really rude.

First room was not clean, then had to move to another room which was clean but popcorn on sofa bed. Also had to pay for extra for parking by scanning QR code in parking lot.

First room was not clean, then had to move to another room which was clean but popcorn on sofa bed. Also had to pay for extra for parking by scanning QR code in parking lot.

Rooms were very spacious and clean. Check in and shuttle staff were friendly and helpful.

Rooms were very spacious and clean. Check in and shuttle staff were friendly and helpful.

Fast internet, clean room and nice bathroom.

Fast internet, clean room and nice bathroom.

Courteous staff

Courteous staff

The shuttle was easy to find. The driver was very nice and professional. The entire hotel staff was very nice.

The shuttle was easy to find. The driver was very nice and professional. The entire hotel staff was very nice.

This Holiday Inn has become my go to place when I’m come in town for work.

This Holiday Inn has become my go to place when I’m come in town for work.

The thermostat on the wall was very complicated, options were: Set, Hold, Run, Heat, Cool, Fan Auto, Fan On, arrow up, arrow down. I set it to Auto & set my desired temperature. The screen would display "Temporary." After a few hours, the temperature would change on its own. I was up and down all night readjusting the unit. I got 4 out of a potential 8 hours of sleep. Also the toggle for the bathroom sink stopper was broken. The sink never drained.

The thermostat on the wall was very complicated, options were: Set, Hold, Run, Heat, Cool, Fan Auto, Fan On, arrow up, arrow down. I set it to Auto & set my desired temperature. The screen would display "Temporary." After a few hours, the temperature would change on its own. I was up and down all night readjusting the unit. I got 4 out of a potential 8 hours of sleep. Also the toggle for the bathroom sink stopper was broken. The sink never drained.

Very clean nice room large space

Very clean nice room large space

The room was very clean, and the staff was wonderful.

The room was very clean, and the staff was wonderful.

Staff was great.

Staff was great.

Every thing was just as advertised

Every thing was just as advertised

Staff was very kind and fun to talk to. Initially there was a line but another staff member came to help.

Staff was very kind and fun to talk to. Initially there was a line but another staff member came to help.

Room was clean, breakfast satisfied, and shuttle driver was friendly and courteous.

Room was clean, breakfast satisfied, and shuttle driver was friendly and courteous.

Room was very nice and the pillows were comfy which is nearly impossible to find

Room was very nice and the pillows were comfy which is nearly impossible to find

Great hotel!

Great hotel!

The hotel looks better online. It’s not bad aesthetically, but TV in the room was small and I did see roaches outside the hotel in the parking lot which isn’t a good look. The free breakfast was subpar, but it was free so I guess you can’t complain completely.

The hotel looks better online. It’s not bad aesthetically, but TV in the room was small and I did see roaches outside the hotel in the parking lot which isn’t a good look. The free breakfast was subpar, but it was free so I guess you can’t complain completely.

Staff was nice and helpful

Staff was nice and helpful

My stay was disappointing. The room wasn’t very clean, and we even found marijuana packages left behind. It made the experience feel uncomfortable and poorly maintained. Definitely expected better attention to cleanliness and room checks before guests arrive.

My stay was disappointing. The room wasn’t very clean, and we even found marijuana packages left behind. It made the experience feel uncomfortable and poorly maintained. Definitely expected better attention to cleanliness and room checks before guests arrive.

The room was great as always. We stay here everytime we have a layover in Charlotte.

The room was great as always. We stay here everytime we have a layover in Charlotte.

All good

All good

Airport. Shuttle. I didn’t like that I had to pay to park in an out of the way residential parking lot. Silly

Airport. Shuttle. I didn’t like that I had to pay to park in an out of the way residential parking lot. Silly

The room are spacious. The rooms could use better cleaning especially the bathroom, stained bath tubs , our bathroom sink was clogged and draining water so slow ( called front desk and they addressed the issue right away). The carpet in the rooms could some deep cleaning. The curtains had stains on them, they need to be cleaned too. Overall our stay was there was ok, location is very convenient, very close to the airport.

The room are spacious. The rooms could use better cleaning especially the bathroom, stained bath tubs , our bathroom sink was clogged and draining water so slow ( called front desk and they addressed the issue right away). The carpet in the rooms could some deep cleaning. The curtains had stains on them, they need to be cleaned too. Overall our stay was there was ok, location is very convenient, very close to the airport.

It was a comfortable stay for both my mom and I.

It was a comfortable stay for both my mom and I.

When we landed, called front desk to ask where we get shuttle and she was not helpful (just go out there where shuttles are). It was so busy and crowded, and waited, so had to pay taxi $38.00 for short trip. Hotel was nice and staff were nice, but it was so NOISEY (loud trucks, etc) all night long - did not get sleep. Shuttle service going back to airport was excellent and gentleman was so friendly.

When we landed, called front desk to ask where we get shuttle and she was not helpful (just go out there where shuttles are). It was so busy and crowded, and waited, so had to pay taxi $38.00 for short trip. Hotel was nice and staff were nice, but it was so NOISEY (loud trucks, etc) all night long - did not get sleep. Shuttle service going back to airport was excellent and gentleman was so friendly.

Nice

Nice

Room was large and nice.

Room was large and nice.

Breakfast was very good buffet.

Breakfast was very good buffet.

Was only there for 1 night (checked in at 11.30 pm) and left early next morning (6 am). Didn't see or do much in the hotel , so can't really rate a lot. We did do breakfast before we left and buffet was pretty limited. Room was clean and spacious. Bed was comfortable.

Was only there for 1 night (checked in at 11.30 pm) and left early next morning (6 am). Didn't see or do much in the hotel , so can't really rate a lot. We did do breakfast before we left and buffet was pretty limited. Room was clean and spacious. Bed was comfortable.

Clean room | 24/7 Airport shuttle service | Great Decorations

Clean room | 24/7 Airport shuttle service | Great Decorations

Every

Every

The pool was “closed for cleaning” for days we were told once we got there. Not advertised online that pool would be closed

The pool was “closed for cleaning” for days we were told once we got there. Not advertised online that pool would be closed

Waited in line for 15 mins at 4pm because person at front desk was on the phone. Then told the room was not available and to come back later. Walked to Waffle House and front gate to property was locked so we needed to walk back and exit on the road with the cars. No dining options available at hotel. Room was not available until after 5pm and we left at 0200 for airport

Waited in line for 15 mins at 4pm because person at front desk was on the phone. Then told the room was not available and to come back later. Walked to Waffle House and front gate to property was locked so we needed to walk back and exit on the road with the cars. No dining options available at hotel. Room was not available until after 5pm and we left at 0200 for airport

The shuttle driver from the airport went above and beyond to ensure customer satisfaction

The shuttle driver from the airport went above and beyond to ensure customer satisfaction

The dresser, night stand, and desk still had stains. There were cup rings on the night stands. The escutcheon was detached from the shower wall and The floor around the front of the toilet wasn’t cleaned well. Other than those issues, it was a good stay.

The dresser, night stand, and desk still had stains. There were cup rings on the night stands. The escutcheon was detached from the shower wall and The floor around the front of the toilet wasn’t cleaned well. Other than those issues, it was a good stay.

Property was clean. And my stay was great. Would come back.

Property was clean. And my stay was great. Would come back.

Other IHGs had been an enjoyable stay. This one had several shortcomings: on a two-day stay, the room and bed were not cleaned up, and no new towels were provided, leaving a mess to come back to that evening. Worse, there was a $10 a day charge for parking in a suburban setting that was not noted clearly in advance, after we had committed to stay the night. Worse, we were told that it had to be paid by the iPhone!

Other IHGs had been an enjoyable stay. This one had several shortcomings: on a two-day stay, the room and bed were not cleaned up, and no new towels were provided, leaving a mess to come back to that evening. Worse, there was a $10 a day charge for parking in a suburban setting that was not noted clearly in advance, after we had committed to stay the night. Worse, we were told that it had to be paid by the iPhone!

Not noisy, pleasant surroundings, lovely front desk staff

Not noisy, pleasant surroundings, lovely front desk staff

Would definitely stay here again!

Would definitely stay here again!

.

.

The rooms were clean. The staff was friendly and the beds were comfy.

The rooms were clean. The staff was friendly and the beds were comfy.

Quiet. Great location

Quiet. Great location

The lady who checked us in was extremely friendly and very helpful.

The lady who checked us in was extremely friendly and very helpful.

It is ok

It is ok

The late night staff wasn’t friendly, I also wasn’t aware of the pay for parking until I had to ask. I thought you only had to pay if you were keeping your car there during vacation. Also still waiting on my money to be put back on my card for the $50 inconvenience fee.

The late night staff wasn’t friendly, I also wasn’t aware of the pay for parking until I had to ask. I thought you only had to pay if you were keeping your car there during vacation. Also still waiting on my money to be put back on my card for the $50 inconvenience fee.

We were disappointed to learn onsite that they don't clean the rooms at all during your stay, no matter how long you're staying. They only bring you new towels and empty your trash, nothing else. Otherwise, they said you can request a full cleaning, which we did, and they still never did. They also only brought us towels and emptied our trash on one of the three nights we were there. As a young family with a baby and diapers, this was a hardship. Other than that, it was a good stay. The daily breakfast was hot and tasty, property was in good condition, bed and shower were good The gym was totally decent, we used it multiple times while there.

We were disappointed to learn onsite that they don't clean the rooms at all during your stay, no matter how long you're staying. They only bring you new towels and empty your trash, nothing else. Otherwise, they said you can request a full cleaning, which we did, and they still never did. They also only brought us towels and emptied our trash on one of the three nights we were there. As a young family with a baby and diapers, this was a hardship. Other than that, it was a good stay. The daily breakfast was hot and tasty, property was in good condition, bed and shower were good The gym was totally decent, we used it multiple times while there.

I did not like paying for parking, it was a hassle since you couldn’t add it to your bill or pay cash. The rest of the stay was very good. Friendly staff, very good breakfast, convenient to the airport.

I did not like paying for parking, it was a hassle since you couldn’t add it to your bill or pay cash. The rest of the stay was very good. Friendly staff, very good breakfast, convenient to the airport.

The hotel was fine, however the area is not safe. My vehicle along with 5 others were broken into. Our back passenger window was shattered. No security or cameras. Law enforcement was involved.

The hotel was fine, however the area is not safe. My vehicle along with 5 others were broken into. Our back passenger window was shattered. No security or cameras. Law enforcement was involved.

Everyone & everything is great.

Everyone & everything is great.

The only disappointment is you have to pay for parking and the hotel has a sign they are not responsible for damages if they occur.

The only disappointment is you have to pay for parking and the hotel has a sign they are not responsible for damages if they occur.

Very nice. A little confusing finding this property since there are two Holiday lnns in the same area.

Very nice. A little confusing finding this property since there are two Holiday lnns in the same area.

Great room and friendly staff.

Great room and friendly staff.

Staff were very friendly and attentive. Shuttle service was outstanding. The room was very nice and clean and comfortable. We had a wonderful stay.

Staff were very friendly and attentive. Shuttle service was outstanding. The room was very nice and clean and comfortable. We had a wonderful stay.

gigantic room for an express hotel.

gigantic room for an express hotel.

The rooms need a good deep clean and some care. There was a broken tile with an inch diameter circle missing from the tile. Around the the tub fixtures and behind the bathroom door need a good scrubbing along with the fixed shampoo, conditioner and body wash dispenser.

The rooms need a good deep clean and some care. There was a broken tile with an inch diameter circle missing from the tile. Around the the tub fixtures and behind the bathroom door need a good scrubbing along with the fixed shampoo, conditioner and body wash dispenser.

Hotel staff was great. Room was cleaned well. Good location and perfect for a quick overnight stay.

Hotel staff was great. Room was cleaned well. Good location and perfect for a quick overnight stay.

Breakfast options were aplenty and good.

Breakfast options were aplenty and good.

Awesome hotel for a layover. Close to the airport, but still within reasonable access to other conveniences. The hotel was very clean, quiet, spacious room, nice quality breakfast. Shuttle drivers were very friendly, safe driving. Checking in/out was smooth.

Awesome hotel for a layover. Close to the airport, but still within reasonable access to other conveniences. The hotel was very clean, quiet, spacious room, nice quality breakfast. Shuttle drivers were very friendly, safe driving. Checking in/out was smooth.

Hotel was very close to airport so it made it easy for our flights. Breakfast had a good range of items and fresh ground coffee was available. Staff were very friendly! Our room was as booked, however it was not deep cleaned. Sheets appeared to be changed but corners were dirty with dust and hairs, counters were not wiped down, the shower/tub was clean however the caulking had pink mildew and rust stains, the shower head also had pink mildew so we didn’t shower, our carpet had a sticky spot and a there was a faint mildew smell in the hallway. The hallway didn’t appear to be vacuumed well as there was debris including a q-tip outside of a room for more than 24 hours. Parking is $10 per night, just an fyi. We may have had an off-day or they were short staffed on cleaning teams. Overall it was convenient for flight travel, just wish our room was cleaner.

Hotel was very close to airport so it made it easy for our flights. Breakfast had a good range of items and fresh ground coffee was available. Staff were very friendly! Our room was as booked, however it was not deep cleaned. Sheets appeared to be changed but corners were dirty with dust and hairs, counters were not wiped down, the shower/tub was clean however the caulking had pink mildew and rust stains, the shower head also had pink mildew so we didn’t shower, our carpet had a sticky spot and a there was a faint mildew smell in the hallway. The hallway didn’t appear to be vacuumed well as there was debris including a q-tip outside of a room for more than 24 hours. Parking is $10 per night, just an fyi. We may have had an off-day or they were short staffed on cleaning teams. Overall it was convenient for flight travel, just wish our room was cleaner.

The property has a nice shuttle that runs back and forth to the airport. Al, my driver was super friendly and helpful. The hotel decor was also nice however not very clean. There seems to be staffing issues. The coffee area which is suppose to be available 24/7 was always unkept, always low on coffee creamers, and one evening unusable because trays needed to be emptied. The front desk staff appears to be in charge of breakfast and taking care of entire front area of lobby which is a lot. Floors were always dirty by elevators, garbage by elevators always floor, very little to no towels by the pool. Staff was very friendly and approachable but they gave way to much to do. The front desk ladies were all really nice. They assisted in checking me into a room early afternoon because my flight was early so I didn’t have to wait in the lobby. Biggest issue was that housekeeping never came to take out garbage and change towels during my entire stay (3 nights). They was irritating. When I called about it, I was told I could get my own towels at the front lobby. If you’re not going to provide housekeeping service during people’s stay, they should be told up front. Larger bins for garbage should be provided along with extra garbage bags in each room. I did like that my room had a safe, a large fridge and microwave. Room was fairly clean at check in but floors were not super clean. Beds and pillows were pretty comfortable. Overall an average hotel with very nice staff!

The property has a nice shuttle that runs back and forth to the airport. Al, my driver was super friendly and helpful. The hotel decor was also nice however not very clean. There seems to be staffing issues. The coffee area which is suppose to be available 24/7 was always unkept, always low on coffee creamers, and one evening unusable because trays needed to be emptied. The front desk staff appears to be in charge of breakfast and taking care of entire front area of lobby which is a lot. Floors were always dirty by elevators, garbage by elevators always floor, very little to no towels by the pool. Staff was very friendly and approachable but they gave way to much to do. The front desk ladies were all really nice. They assisted in checking me into a room early afternoon because my flight was early so I didn’t have to wait in the lobby. Biggest issue was that housekeeping never came to take out garbage and change towels during my entire stay (3 nights). They was irritating. When I called about it, I was told I could get my own towels at the front lobby. If you’re not going to provide housekeeping service during people’s stay, they should be told up front. Larger bins for garbage should be provided along with extra garbage bags in each room. I did like that my room had a safe, a large fridge and microwave. Room was fairly clean at check in but floors were not super clean. Beds and pillows were pretty comfortable. Overall an average hotel with very nice staff!

A little loud, but not much above the norm for airport hotels.

A little loud, but not much above the norm for airport hotels.

Extremely convenient for an overnight stay with family. Welcoming staff and very friendly & helpful shuttle driver Michelle

Extremely convenient for an overnight stay with family. Welcoming staff and very friendly & helpful shuttle driver Michelle

The stay was amazing and comfortable

The stay was amazing and comfortable

Convenient to I 85

Convenient to I 85

Super easy access to airport. Lovely staff. Nice breakfast.

The bathroom shower was poorly fixed, curtains were short and water went everywhere. Room smelled musty and countertops had not been cleaned. Staff for shuttle and at counter were very nice.

The shuttle driver Ali was AMAzing!! She made the whole experience for us. Rooms were very clean and roomy, the pool needed a little TLC though. Would stay again!

Nice hotel

I made it to the property and there were no rooms available, still waiting for my refund

great stay

We waited 20 minutes and no breakfast was being served. We had to catch a plane so I would have chosen another hotel if I’d known this. Also the noise outside our window was extreme. We were over a door and a party area with loud music. The hotel did ask them to turn it down.

Very nice hotel for an air traveler.

Na

I stayed here for four nights coming from Texas with my two daughters. We needed to do our laundry, but unfortunately it was broken the entire time we stayed. This and that. Everything was excellent.

Great airport hotel, loved the breakfast. Huge room, great beds, helpful staff

I don’t care about the property. I care that the room smelled of mildew and I had to take a cold shower.

no cups in the room

Our flight got cancelled, so we were unable to fly in to NC. When I called to explain the situation they were very rude, and told me it was my fault for poor planning even though the airlines didn't tell me me they cancelled our flight till 10 PM and after I purchased insurance as well. Overall bad experience and service

Bed was hard as a brick

One of the ladies up front was kinda rude.

Not with the money low quality mattress too firm and had to pay for parking

We arrived and told us they we booked and did not have our reservation.

We had a great stay. Michelle the shuttle driver was incredibly welcoming and the service stayed high from there. It was the perfect spot for one night between flights!

Would stay again

It was a nice hotel, with good amenities. The pool was cold though.

Worth a stay if you’re heading out to a flight for sure.

I was not pleased to find dark mole in the bathroom ceiling. In addition, it didn’t make sense to pay $10 each night for parking when we drove up there for basketball tournament. It would be understandable if we used the shuttle bus from the airport to the hotel, but we drove down from Suffolk, Va! So why there’s a parking fee which doesn’t make sense at all.

Room was clean and spacious. However, I wished it had some dishware. Other than that great stay.

Good and friendly

Friendly staff!! Clean room!! Shuttle to airport!!

Customer service was bad. Specially the afternoon front desk. Just pure rude and not professional.

Comfortable and clean

Having to pay for parking at the hotel was absolute trash. Otherwise I enjoyed my experience

This was the nicest Holiday Inn Express we have ever stayed in. It was free airport shuttle but I felt like they went over and above to help us! They were there waiting for us once we got off the plane, took us to the hotel. We went back down stairs to ask if they could help us get a taxi, so we could go get some food, the front counter lady was like "let me see what we could do," and talked to the shuttle driver. The shuttle driver, Ali, said, " heck ya, let me take you to this restaurant that wont disappoint you." She took us to the restaurant, stopped and helped us get a back of beer, and picked us up from the restaurant and took us back to the hotel. Ali went over and beyond for us and we could not be any more grateful! We would 100% come back and recommend this place to anyone traveling!

Lobby and breakfast were nice. When we arrived check in was smooth. When we got to the room a housekeeper was "checking" the room. The room was very hot and we set the AC on 68 and left for the event we were there for. We arrived back 6 hours later the room was still 73. We had a rather hot uncomfortable night but it was late and kids were tired so we stuck it out. We were "surprised " that morning at 0900 while getting dressed when a housekeeper walked into our room without knocking and we didn't hear the card reader. We did let the manager know of these issues upon check out.

Like new location

The room was okay. There was a good amount of mold on the shower ceiling, phone in the room didn’t work and was not in desirable part of town.

Charged $11 to self-park in the lot. I have NEVER had to pay for parking in a hotel’s parking lot. Shameful.

Called for shuttle service at 11:30pm. The nicest gentleman picked us up in about 5 minutes. Van seats were super clean. Check in was so easy. We made it to bed by midnight. Beds were comfortable, room was clean. overall a great experience.

Did not like paying.for parking since im the one who booked the stay and not a guest or second persom staying

Wonderful place to stay

The room was comfortable and clean. We were grateful to have full size pillows instead of the small square ones. However, we were not expecting to have to pay $10 for parking per night, which is ridiculous considering the hotel was not downtown and there was plenty of space.

The staff and cleanliness were good. The idea of paying for parking is ridiculous. The fold out couch mattress was really bad. My grandson was very uncomfortable.

Overall a nice hotel. Would stay there again. The only issues we had was the commode wouldnt flush at first and the hair dryer was missing. Housekeeping was suppose to bring one, but didnt bring it before I needed to leave. Hopefully it still got replaced for the next guest.

Super kind and helpful front desk staff. Delicious breakfast and excellent staff managing breakfast. Unsafe for parking as car next to us broken into. Need more cameras !!

Very kind and helpful staff. Let me know some close places to get food. Easy access to restaurants and airport parking from this location. Breakfast was nice and coffee delicious!

It's very close to the airport and has a shuttle service for it's guess which is a plus....it's a nice quiet area of Charlotte that's very cozy.

Everything has been great!

Beautiful hotel other than a little mold on ceiling. Comfy beds, beautifully decorated. Parking was a little hassle but overall I’d stay here again

Clean room & close to interstate

The staff is extremely professional and courteous. I highly recommend this place.

I liked the hotel i would book again if traveling that area in the future

Terrible just unacceptable

The staff at this hotel are all very friendly and accommodating. Highly recommend.

The hotel could have been cleaner ex. There was urine around the bottom of the toilet, and on the last day we saw a roach in our room. The room itself was pretty ok, I would stay there again, because i understand things happen

I can’t seem to get anyone attention from reservations all the way to the front desk I became Ill the day before the trip I never made it to charlotte and they charged me for 3 days stay I could understand if u charged me for 1 day but not three days I just feel like I should get some kind of a voucher or credit the fee back to my account

Great place for the price. Short drive to downtown. Everything is good except that rooms on one side of building are a bit noisy at nights due to the proximity to highway and airport.

Petfect for our family of 6.

Didn’t like the spot

0/10 would not recommend

Breakfast was really. Pull out sofa was a bit uncomfortable, a little springy

Under staffed, distracted w too many duties

Checked into hotel and my husband killed a cockroach in the lobby. That should have been a sign because we found one in the bathroom at 430 am and didn’t sleep the rest of the night. Room was dirty too. Told the front desk in the morning and they did nothing. Just said “sorry”.

👍

Convenient for an overnight layover. Shuttle to airport was very helpful!

Staff is amazing always with a smile and a hello. Breakfast was so good the best I have yet to see for a complimentary breakfast. Fresh brewed coffee all day. Room super clean comfy clean bathroom very quiet not even sure we had people next to us it was so quiet. So close to the airport and the highway.

The staff and outside area for this hotel were great. Overall the room was a great size. We had two queens and a sleeper sofa. The sleeper sofa was ver uncomfortable. The metal springs were very uncomfortable. The room was semi clean. Just surfaces, walls had stains and floors not very clean. Queen beds very comfortable. Quick and convenient for the airport but not many dining options nearby.

Friendly and nice environment! Very clean and nice breakfast as well.

The staff was very helpful and friendly