Hampton Inn Charlotte-Uptown

I got an email from Hampton the day of check in that parking in their parking garage was an extra $35.00 a day (part of their new and evolving policies) for their customers. They also no longer offer a free shuttle service. My husband is disabled. I wish I knew about these changes from last year's stay here. Free continental breakfast was disappointing. Staff tried their best with what they had to work with. But they ran out of OJ, the waffle maker was broken and they ran out of milk. They no longer clean or empty trashcans in rooms during your stay. Some staff were amazing, (breakfast service, evening desk) others were not, (morning desk).

Great value, very clean, friendly staff. And a very good free breakfast

Great place to stay!

Room was spacious. Staff very helpful

Location

Everytime Ive stayed here the house keeping barges in the room early in the moring (7/8 am) the day of checkout instead of allowing guests time to check out

Did not eat breakfast

Other than the parking the hotel was nice and clean and felt safe We came back from a concert and could not find a parking spot. I call the staff and they advised that there is overflow parking down the street if we cannot find parking. We were not told that during check in and already had paid $25 for parking at the hotel during check in. I felt like not everyone in the garage was staying in the hotel even though in the booking it said you had the have a reservation.

The times for the breakfast were given to us incorrectly so when we went to breakfast they had already cleaned it up and we did not get anything. We were initially told that breakfast was an hour later then what the actually time was.

The beds are very uncomfortable. You have to pay $35 a day to have parking at a hotel that you’re already paying for. The staff is not the most friendly people. The room was clean and the hotel is clean. Breakfast was good and there was plenty of options to chose from. Overall, it’s an okay place to stay over night but if any longer than that I would definitely go elsewhere.

Everything went smoothly and breakfast was good.

Superb

The staff were super friendly.

We enjoyed our stay very much and the breakfast was top notch!

Great location!k

Location, clean, room temp was comfy, bed was comfy, great breakfast and coffee None of the USB ports worked in our room.

However, after the initial hullabaloo of check in, we were very pleased with the room. It was very clean and the beds were comfy. Breakfast was great- with both hot and cold options available. The hotel is in a great location- close to dining, music venues, and downtown activities.

Great experience, and nice place

great location. easy in and out. breakfast was solid. room was clean. water pressure was fine. would certainly stay again

Very good, thanks a lot...

Good breakfast… friendly staff… convenient location

Adrian was very accommodating. The sliding bathroom handle came off. So Adrian recommended we go to another room. Then the new room he had us use, the handle on that bathroom door came off the nail. We appreciated his timely response and quick action to assist with this issue. The parking garage and the access to my room using the elevator from the parking garage was very confusing.

We did not have time to actually use some of the amenities available, but hotel staff was extremely helpful because my reservation had not been changed in the hotel system when I had to change my reservation through hotels.com for a different night.

Clean room,Staff great

Great place

Same

Great location to all activities planned for the weekend Parking

Great location to all activities planned for the weekend Parking

Front desk staff was awesome !

The breakfast was beyond exceptional 1😋

Near my conference Same

Great location, friendly & helpful staff. Garage undergoing renovations, parking is adequate. Breakfast is plentiful & nourshing.

Friendly, clean and convenient location. Parking also very easily accessible.

Everything was great for my stay with my family

Exceptional

Superb

Everything was wonderful Parking

Everything was wonderful Parking

Lack of restaurants within walking distance

They charge 35 to park in their deck and I didn’t know that up fronts room and staff were both nice.

Good

Very good

There was a knocking noise that I believe was coming from the elevators (that I was right across from) that went on all day and night and prevented rest. Additionally, both USB ports in the nightstand were broken.

Everything was clean and quiet. Breakfast was good every day with a nice variety. People seemed to struggle figuring out the parking garage gates, and the pool wasn’t too special, but they did have one. Great location in Charlotte. Staff was very friendly and helpful. We would definitely return.

It was an overnight stay for going to the NASCAR Coke 600 race and it was great. It is right next to the NASCAR hall of fame which we also visited. It was a great nights stay. The staff was great and allowed us to stay parked so we could visit the hall of fame without having to find a parking spot. Beds were amazing and place was very clean. Would definitely stay here again.

Manager Charles was unprofessional and lacked empathy Hotel did not have me second night's reservation through Expedia. I was told my only option was to pay over $300 if I wanted to stay a second might. Room shower did not have hot water.

Charles Big cockroach running around in room! No compensation by management!

Charles Big cockroach running around in room! No compensation by management!

Wonderful stay, however, had to evacuate building Monday morning un till fire deparpment arrived about 45 minutes later. This caused a slight inconvience.

From the time I arrived until the time we left had a great experience at the hotel. Staff was incredibly helpful answering all my questions. Also providing directions to nearby restaurants. I will definitely stay again when I come to Charlotte.

The breakfast was fair. The muffins were "tough", the chicken sauage was a hockey puck and the bananas were disgusting. Looked ok on the outside but the inside was always brown and mushy. One waffle iron was broken so waffle lines were super busy and long. You maybe need some better options. The breakfast staff were all nice and pleasant.

A really lovely stay. I’d say the only complaint is that there was very loud vacuuming at 11pm one night, which kept me awake for a while.

Good value hotel in good location for trip to downtown Charlotte. Breakfast is great and so is the service--really nice and helpful people working throughout the hotel.

Exceptional

Superb

Very good

Room was clean. Cleanliness and trash cans could use more attention. Staff was friendly and attentive to guests.

Great stay. Shower didn’t get hot if other people were showering but it was fine if we timed it right.

The breakfast provided has a nice variety. The staff were friendly. Surprised the room telephone didn’t work. Toilet clogged, but facilities fixed immediately.

Exceptional

At the time of travel the pool was closed with no warning. We booked this hotel for the pool primarily so our kids could do an activity in February.

quiere worn out hotel. Beds matrasses very much used, it all felt outdated. Poor breakfast

Friendly staff Price

Very clean We book whirlpool an it didn’t have 1..Only reason we book the room

Very clean We book whirlpool an it didn’t have 1..Only reason we book the room

Friendly staff Price

The breakfast was hot n ready. Clean room, staff was very nice. I was upset that there was no hot in I brought my swimsuit hoping to put my feet in the hot tub.

Exceptional

I had enough towels! I didn’t have to go to front desk and get more like I do at every other hotel I’ve stayed at!! Love this place!

Exceptional

The bed sheets were dirty. They had not been charged. We had to sleep on top of the covers

Everything but especially the customer service and breakfast

Everything but especially the customer service and breakfast

The bed sheets were dirty. They had not been charged. We had to sleep on top of the covers

Yes

Exceptional

Love the location! Breakfast was excellent! Staff was friendly!

Was a nice place to stay, clean room and lobby was clean and very quiet.

Clean and welcoming staff

Exactly what we needed!

The staff were so kind over the phone and in person. Great parking option and breakfast was delicious!

Friendly staff and nice rooms

friendly staff

Exceptional

Staff, friendly. Location and room, nice and clean. N/A - No Issues

Staff, friendly. Location and room, nice and clean. N/A - No Issues

Amazing and hospitable staff

The morning breakfast was completely suitable. The "uptown" location was great for walking around.

Nice place!

Bathroom was dirty and toilet , and floor I had to wear flip-flops the entire time because the bathroom floor was covered in some type of wax or dirt. I don't know. It just looks nasty, the staff was nice and my bed was comfortable.

peaceful stay, ppl next room were loud

Exceptional

Zero safety (all entrances were unlocked without requiring a key card to enter), hotel was okay but dirty and not in great condition; room was not available despite checking in an hour after check in time; staff was hesitant to deliver extra pillows, evening onsite manager was friendly but unprofessional; day time onsite manager was unhelpful - we left a child’s blanket behind - he said housekeeping would look for it and call me back. He never called back, I called again, and he stated that they didn’t find it (although we are 100% sure it was left). The location was not ideal compared to other area hotels - would not recommend.

Clean

Exceptional

My stay was prefect. The breakfast was A1. Everybody was nice & pleasant. Thank you!!

Stay was pleasant staff friendly room was clean. Only thing I wasn't happy about was the 35.00 per night parking fee which I wasn't informed about previously and a 50.00 deposit for any damages which is given back minus parking fee.

Room clean, staff excellent, breakfast was ok nothing to complain about. Great location was able to walk everywhere.

Nice hotel walking distance to pubs and restaurants. Staff very helpful and friendly. The room was very nice spacious with refrigerator, and microwave. The bed was very comfortable and shower was ok. The morning breakfast was very good

The room was clean

The location was PERFECT for walking to a concert. The staff was very attentive and the rooms were comfortable. The parking is a bit confusing, but we figured it out.

Charles was exceptionally nice and very polite and made for a great experience

Staff was great. Room was super clean with a gigantic television. Will definitely stay here again next time we're in Charlotte!

Good !

Breakfast was fresh, clean area as well

The room was small but clean. Good for what we needed. The staff was very friendly and helpful. Breakfast was ok. It was nice to be able to park on the same floor where our room was located. It felt safe. The hotel was in walking distance to the spectrum and the restaurant where we dined. Very convenient

get a room with pull-out couch for grandchild. get

He also helped me find a quick bite to eat. Very helpful and courteous staff. Morning breakfast was just fine. Coffee was fresh. I chose this property due to its proximity to the convention center. I felt safe walking by myself late into the evening to and from restaurants and events. (Unlike other cities) Room was clean, and even though I was in close to the elevator, it did not bother at all. Unfortunately I won’t be back as my annual event is back to its old (unsafe) city. But if it ever moves again, I will certainly stay here again.

Ashley at check-in was awesome! Great customer service! Latoya was awesome with communication throughout my stay. Thank you

Clean

Clean, the hospitality was great The breakfast wasn’t that great, very little variety

Location, staff Bed was not comfortable

Room was clean and efficient. No complaints

Has issues with the TV and the room was not clean well

We were there during the week and had same lady every morning. She was fantastic, friendly, and super welcoming. My son loved talking with her.

Just Awesome!

Everything thing was very nice

Breakfast was very basic with limited selection, no real healthy options provided e.g. more types of fruit. Seating in the dining area at times was very limited. Overall though it was a good stay, hassle free check in and check out.

It was a convenient location

Staff was friendly. Room was clean.

Pool was in dismal condition

smelled horrible

Room was nice and clean, staff was very friendly.

My check in was great and staff was extremely helpful and friendly

Breakfast was fine

Staff was super friendly and helpful! The bathroom door did not fully close or have locks, though, which was definitely a little odd. Overall great stay, though. Breakfast was great.

Overall decent hotel in the heart of Charlotte. Easy access to sporting and tourist venues.

The pool was small.

Room was clean. Breakfast options were good. Location was excellent, easy walk to attractions, restaurants, public transportation, etc.

It was close to the hospital Wasn’t to the standard of other Hampton Inns we have stayed in. Bathroom door wouldn’t close, tub didn’t drain, had to stand in dirty water to shower.

Pool.was a 4 foot small pool

Pool.was a 4 foot small pool

The overpriced items in their pantry. I paid 4 bucks for ONE bottle of Fanta orange soda.

Just delightful was there for a concert..

Just delightful was there for a concert..

I was given room 709. When we got in there, it had a bad odor. We called up to the front desk, they assigned us another room with no hesitation. They upgraded us to a semi suite. Had no problems with that room.

I was given room 709. When we got in there, it had a bad odor. We called up to the front desk, they assigned us another room with no hesitation. They upgraded us to a semi suite. Had no problems with that room.

PARKING!!!

Great

Great

Clean, very attractive room. Lobby is inviting. Breakfast was great. Lots to choose from.

Clean, very attractive room. Lobby is inviting. Breakfast was great. Lots to choose from.

Pool was closed unfortunately. Staff was extremely friendly!!

Pool was closed unfortunately. Staff was extremely friendly!!

The room was decent. The air conditioning would not work.

The room was decent. The air conditioning would not work.

The room was clean, the breakfast was simple, but good, and the staff was very friendly. The hotel location has a wonderful parking garage to keep your car and it is great walking distance from many amenities downtown. We are therefore a cheerleading competition and had a great accessibility to Charlotte convention center, which was a plus that we did not have to drive our car and deal with the parking garage traffic we enjoyed our stay and we’ll stay here again

The room was clean, the breakfast was simple, but good, and the staff was very friendly. The hotel location has a wonderful parking garage to keep your car and it is great walking distance from many amenities downtown. We are therefore a cheerleading competition and had a great accessibility to Charlotte convention center, which was a plus that we did not have to drive our car and deal with the parking garage traffic we enjoyed our stay and we’ll stay here again

The pool was closed..our toilet was clugged when we arrived and We werent told about the 35$ a night parking fee

The pool was closed..our toilet was clugged when we arrived and We werent told about the 35$ a night parking fee

Shower in room beside us was very noisy.

The breakfast was good The pool room was to small and way to much chlorine turned my granddaughters hair green right away. The bed I paid for was a king and they gave a queen. The pull out bed was super uncomfortable. There was no shampoo, conditioner or lotion in the bottles. The shower and sink was super slow to drain. The hot water did not work on the last morning :( Do t stay at this location. Garbage was left by the elevator for 2 days.

Room was clean! Staff was friendly! Banana bread waffles were delish!

Room was clean! Staff was friendly! Banana bread waffles were delish!

The room was excellent, people were professional. The door from the parking deck to rooms was broken. That was very inconvenient as my wife is disabled

The room was excellent, people were professional. The door from the parking deck to rooms was broken. That was very inconvenient as my wife is disabled

It was a little confusing until I learned my way around. Once I learned how to navigate the building it was good.

I loved the location The pool was closed and it should be stated on the site before booking. This was the only reason I booked for my kids to play in pool. And also they didn’t let me know I had to pay another $150 upon arrival.

Thank you, everything was Great.. Thanks for the early Check in and Late chack out That made a big difference

Thank you, everything was Great.. Thanks for the early Check in and Late chack out That made a big difference

Good hotel to stay in as it was in Uptown and near the Spectrum center also not that far I-277

Good hotel to stay in as it was in Uptown and near the Spectrum center also not that far I-277

Friendly staff, great location, clean and comfortable rooms - a great value in Uptown!

Friendly staff, great location, clean and comfortable rooms - a great value in Uptown!

Y

Y

The room was very clean though the ceiling needs to be repainted.

The room was very clean though the ceiling needs to be repainted.

Everything was good. Less the breakfast’s lady worker. She was so rude.

Everything was good. Less the breakfast’s lady worker. She was so rude.

Staff very nice

Staff very nice

Everything was good

The hotel itself was a very helpful location. We attended something at the first Baptist church but

The hotel itself was a very helpful location. We attended something at the first Baptist church but

Easy to find, walkable to a few restaurants, area seems safe. You have to pay to park. That just seems ridiculous.

Very comfortable

Disappointing Experience – Misleading Marketing The marketing was 10/10, but the reality was far from it. - Our room had a strong, unpleasant odor, and the carpet was soaking wet — likely due to a leaking AC unit. - The bathtub didn’t drain, the toilet flush was absurdly loud, and the door slammed shut with a bang, just like all the other doors all night long. - Breakfast was basic. Scrambled eggs were mixed with milk — not what I expected. - The pool looked big and clean in pictures, but in reality, it was small, foamy, and uninviting. - I emailed ahead and was promised cheaper parking info, but the staff on-site knew nothing about it. - The parking lot was dirty and worn down, and I had to pay for it, but I was warned that they don't take any responsibility. - Free wifi? Yeah, if you fill out a bunch of data about yourself... So it is not free... I may have higher standards, but this was far below what’s acceptable for the price.

The customer service personnel, LaToya was super friendly and informative. I will definitely stay at this location again.

The customer service personnel, LaToya was super friendly and informative. I will definitely stay at this location again.

We had a great stay.

We had a great stay.

Loved the property !

Loved the property !

Nice

Nice

yes very clean

yes very clean

Other than the high incidental fee the room was clean and neat! Staff were super helpful with all my questions. Checking in and out was a breeze and the breakfast was nice. Enjoyed my stay there with my boyfriend for my 22nd birthday.

Other than the high incidental fee the room was clean and neat! Staff were super helpful with all my questions. Checking in and out was a breeze and the breakfast was nice. Enjoyed my stay there with my boyfriend for my 22nd birthday.

Clean s

Clean s

Clean room, the area of the hotel

Clean room, the area of the hotel

Parking was not very good, but the staff was quick to accommodate and adjust any fees. Breakfast was picked over and not very fresh.

Parking was not very good, but the staff was quick to accommodate and adjust any fees. Breakfast was picked over and not very fresh.

Very clean, courteous staff. Breakfast was fine and it was nice walking distance from pretty much everything in Uptown.

Very clean, courteous staff. Breakfast was fine and it was nice walking distance from pretty much everything in Uptown.

Nice and decent price

Nice and decent price

The staff was expolite and professional. I was sure this howas listed ad having an airport shuttle bus. Also the business area had no computet and the printet didn't work.The stagf was resourceful and helped me get a cab when checking out. I would stay there again but plan to get a cab to and from the hotel

The staff was expolite and professional. I was sure this howas listed ad having an airport shuttle bus. Also the business area had no computet and the printet didn't work.The stagf was resourceful and helped me get a cab when checking out. I would stay there again but plan to get a cab to and from the hotel

The room was clean. Breakfast was crowded, so there were lines and food ran out, but it was decent. Didn't like the parking, as we had to switch elevators and the front desk didn't help with that. Convenient to Panthers stadium.

The room was clean. Breakfast was crowded, so there were lines and food ran out, but it was decent. Didn't like the parking, as we had to switch elevators and the front desk didn't help with that. Convenient to Panthers stadium.

The only issue was my brother drove down & the hotel wanted $35 per day to park; so he had to park on the street for $6 (which was cheaper) but every 4 hours up til 10pm & he had to get back to his car to pay for the next 4 hours bc the mobile app wouldn’t let him do that from a distance where we were at (Bowlero) so he had to go back to his car near the hotel & stand in front of it in order to pay on his phone & at times it wouldn’t let him do that until he moved the car up the street or across the street… That was the only issue we had… Also, just a SUGGESTION: I get ppl love their fur-babies (animals) but yall really should have a selective floor(s) that animals w/their families stay on bc we stayed on the 4th floor & the room my sister & her family stayed in #409 had my niece asthma flaring up & sneezing all weekend bc @ some point there had to have been an animal in that particular room bc that’s the only time her asthma flares up like that which is if she’s around animals (hair)… Thanks for the Amazing stay & I got to celebrate my #Chapter55th Birthday w/my family❣️ Stay blessed & Happy New Year to you & the staff🙌 Mrs Katena Felton Jersey City, NJ

The only issue was my brother drove down & the hotel wanted $35 per day to park; so he had to park on the street for $6 (which was cheaper) but every 4 hours up til 10pm & he had to get back to his car to pay for the next 4 hours bc the mobile app wouldn’t let him do that from a distance where we were at (Bowlero) so he had to go back to his car near the hotel & stand in front of it in order to pay on his phone & at times it wouldn’t let him do that until he moved the car up the street or across the street… That was the only issue we had… Also, just a SUGGESTION: I get ppl love their fur-babies (animals) but yall really should have a selective floor(s) that animals w/their families stay on bc we stayed on the 4th floor & the room my sister & her family stayed in #409 had my niece asthma flaring up & sneezing all weekend bc @ some point there had to have been an animal in that particular room bc that’s the only time her asthma flares up like that which is if she’s around animals (hair)… Thanks for the Amazing stay & I got to celebrate my #Chapter55th Birthday w/my family❣️ Stay blessed & Happy New Year to you & the staff🙌 Mrs Katena Felton Jersey City, NJ

Breakfast was not the best, had no housekeeping so had to go down to the front desk to get clean towels. Was close to the stadium which was the sole purpose

Breakfast was not the best, had no housekeeping so had to go down to the front desk to get clean towels. Was close to the stadium which was the sole purpose

Hotel itself was clean, room is typical. Unfortunaly gated paid parking deck, where it potss you are parking at your own risk, is obviously unsafe as ours and a few other cars had windows smashed in overnight. We were awoken by police calling to let us know. Crickets from the hotel itself. No support or even a simple sorry, but it happened from the hotel. We got an email from hilton asking for a review and mentioned the car damage and their response was just that they arent responsible for anything. Great customer recovery "Tony J" from corporate guest relations. We didn't ask for anything, but definitely would not return. Only recommend if you want to leave your car unlocked and windows open to make it easier for the locals (they didnt even take anything and multiple cars affected)

Hotel itself was clean, room is typical. Unfortunaly gated paid parking deck, where it potss you are parking at your own risk, is obviously unsafe as ours and a few other cars had windows smashed in overnight. We were awoken by police calling to let us know. Crickets from the hotel itself. No support or even a simple sorry, but it happened from the hotel. We got an email from hilton asking for a review and mentioned the car damage and their response was just that they arent responsible for anything. Great customer recovery "Tony J" from corporate guest relations. We didn't ask for anything, but definitely would not return. Only recommend if you want to leave your car unlocked and windows open to make it easier for the locals (they didnt even take anything and multiple cars affected)

Clean room, the breakfast should include fruit as a option

Clean room, the breakfast should include fruit as a option

Good

Good

One of our rooms didnt have complete appliances and the refrigerators didnt cool our beverages properly! Id say change the refrigerators so the next stay will be great for them

One of our rooms didnt have complete appliances and the refrigerators didnt cool our beverages properly! Id say change the refrigerators so the next stay will be great for them

The housekeeping staff were very nice and helpful. Even the staff at the front desk, breakfast area was always well kept, no food on the floor or counters. Even the sitting area for breakfast well kept.

The housekeeping staff were very nice and helpful. Even the staff at the front desk, breakfast area was always well kept, no food on the floor or counters. Even the sitting area for breakfast well kept.

Everything was great. My only complaint is that I never received a printout of my bill. I assumed that would be emailed to me, but it was not. I was charged $204. The rate with tax was $154 and the parking was $35, so I am not sure what the extra $15 was for. There is no information online, that I can find showing this. I should have been offered a paper bill or an emailed receipt at checkout.

Everything was great. My only complaint is that I never received a printout of my bill. I assumed that would be emailed to me, but it was not. I was charged $204. The rate with tax was $154 and the parking was $35, so I am not sure what the extra $15 was for. There is no information online, that I can find showing this. I should have been offered a paper bill or an emailed receipt at checkout.

The staff was friendly. Breakfast had lots of variety and well maintained. Room was comfortable.

The staff was friendly. Breakfast had lots of variety and well maintained. Room was comfortable.

My stay was very comfortable.

My stay was very comfortable.

Great

Great

The staff was courteous and location good for the downtown area. The room seemed clean and the rate reasonable. Overall, the property looks tired.

The staff was courteous and location good for the downtown area. The room seemed clean and the rate reasonable. Overall, the property looks tired.

Easy to find. Friendly staff

Easy to find. Friendly staff

Clean room. Clean sheets. Clean towels.

Clean room. Clean sheets. Clean towels.

Excellent & well appointed rooms

Excellent & well appointed rooms

Will go back

Fast service. Room was ready and was clean.

Great free breakfast!

Everything was good

The staff is always friendly at the Hampton and the rooms are clean and comfortable.

We chose this hotel from all of the ones in the vicinity only because of the indoor pool for our toddler—which was FREEZING! The entire room was very cold but the water was so cold we felt it and had to come up with other activities because we simply couldn’t use it. Why have an unusable pool. Such a disappointment! We tried for a long time to get in but it was colder than hose water. Also you could feel VERY cold and through the air vents (it was 20-40 degrees outside so a/c shouldn’t be on). There was coffee in the lobby but no creamer. Hot water but nothing to use it with—no tea or hot chocolate anywhere in the hotel. The parking is $35/night which isn’t advertised on Expedia or their site from what I could see. The keycard wasn’t working in the parking lot so we had to go back downstairs through the cold parking lot and into the main lobby doors instead of through the parking lot door into the hotel. I asked for an extra bath towel and got a floor mat. The charging ports in the room don’t work. The staff was very courteous and friendly and the room was clean. The woman in the continental breakfast was running around trying to refill everything as needed. Overall I wouldn’t stay here again having other places to choose from in the same area without a pool

The room wasn’t thoroughly clean and bugs was in my bed, I got another room and I had the same issue! I have been trying to get help with this matter so far nothing has changed! I’m very disappointed, especially because I have my toddler with me.

Check-in took forever and then some more. We arrived 2 hours after normal check in time and there were no clean rooms to accommodate us. We had to wait for 30 minutes to get a room. After we got our luggage and went upstairs the room they gave us was being cleaned up!! So we had to and request another one! Very noisy hallways and we could hear everything going on in the street, sirens, cars etc.

When heat was used in Room 303, the room filled with a strong rotten egg smell for about ten minutes. Staff acted exasperated when I reported it. The most serious issue happened Saturday at 745am. A kitchen fire triggered evacuation but there was NO fire alarm or flashing alert inside Room 303. We were only warned because someone from our group ran to our door. Had that not happened, my two children and I would have slept through an active fire. The front desk response was nonchalant and dismissive. The fire alarm went off again at 958am, with burning smells and another evacuation. We also faced excessive 45 dollar nightly parking and had to walk in cold weather with a sick child. This stay involved physical injury, safety failures, and negligent staff response.

Despite the Internet "shutting down" on the world, the staff was so patient and kind in working hard to get guests in their rooms.

I have stayed at Hampton Inn in various places all over the country. I am an honors member as well, but I must say that from the very beginning interaction was at best challenging. I was not greeted with a smile. Conversation continued to be condescending from a person named Ravon. He gave me the impression constantly that I was asking him to do me a favor instead of asking to do his job. He was not friendly or helpful.One thing that I’ve never ever heard of at all my stays at any hotel was for three days. they were not able to provide tea then finally on the third day I asked the other gentleman at the counter why isn’t there Tea available? He said I’m gonna run next-door right now which was the Hilton. He left the counter unattended to try to get some tea I thought that was so unprofessional. So my wife and I decided to walk to 7-Eleven about a mile and get her some hot tea. I also asked for some assistance. I left my charging cord in my car in Michigan very little to no effort was given to assist me in anyway of trying to get another cord. I’m also mentioned that I was an honors member that seemed to do nothing with him. I don’t expect much of anything to be done to change what has already happened but I do wish for the sake of the next person that comes, but there’s some coaching opportunities provided for the front staff .It would be nice to be greeted with a smile and a good attitude. Things I remember the Hampton Inn being known for.

Good

We went to the Stevie nick’s concert

Yes

Good hotel, very clean. I stayed for 2 days, but the room wasn’t cleaned on the second day.

The room was spacious and very clean. The staff were very attentive, and it was a really nice location

Room was nice, got a late checkout but despite that and the do not disturb on the door someone came into the room and took towels which I thought odd. Other thing was breakfast was supposed to be from 6-10am but was told they don’t open till 6:30am on weekends which was a bummer bc it was race morning and we needed food.

Front desk worker and the maintenance guy that fixed our shower were the only reason this isn't 1 star. Picked my room out on the app and prepaid. Arrived a bit early at 3:49pm(for check-in at 4pm) and room wasn't ready, okay thats no big deal. Come back at 5:30pm after going to runners expo to be told the room still isn't ready. Get into a room that isn't the one I chose or even the same type (chose a king suite with pull-out that was 'available' on the app) after 6pm and 3 screaming kids who just wanted to go to the pool. All this after checking-in online and requesting a digital key. Room was fine expect for the broken bathroom door handle and the broken shower dial that wouldn't allow the water to be warm. The pool was also a disaster. You might as well call it a cold plunge and we had to cut the kids pool time short because they were shivering. Not exaggerating to say it was the same temperature as a cold plunge tub......in November. Usually always look for hampton inns to stay when traveling but this one will be off the list permanently.

Great stay! Awesome staff!

The staff was WONDERFUL

Clean room. Efficient staff check in. Pretty good breakfast with an excellent hostess.

Room was amazing, breakfast was very good! Close to everything!

Clean, comfortable and quiet room. Friendly staff. Nice breakfast

Room was in good condition. Staff were not too friendly. Had prepaid for the room but was asked for a $200 security deposit on check in. The front desk person could not really explain the reason why. He went from security deposit to “incidentals” but couldn’t explain what those were. On checking out this morning, I asked the front desk person why I had to pay the $200 on arrival and he said incidentals as well. Again I had to ask him to explain. He mentioned the vending machine for example and told me that I opted to pay the $200 which I did not. I did not have any choice when I checked in. I finally asked him when I was checking out if it was refundable and he said yes in 2 days time which could have been explained on check in. Staff needs to be better trained and act more professional in my mind. Also, internet service was sporadic at best

Pool area needs attention. Not very clean.

Room was tired and a little beat up. bathrooms throughout no soap or hand towels, one front desk associate "ravon" was very helpful. others were less.

Clean room, friendly staff, great amenities

Very friendly

Great check-in, was very quick and the front desk receptionist was nice. Explain how to quickly get to my room from the parking garage and loved the free cookies. Room was clean, loved the amenties like Netflix on the tv and other steaming services. Although the room was clean, it could use a little dusting and the bathroom is a little outdated. A short walking distance to the Spectrum Center and surrounding restaurants. One thing to note: one of the ladies from housekeeping was rapping a very explicit song and playing music loudly from the phone while cleaning the rooms on the 5th floor. Although I did laugh a few times because she was rapping the lyrics so strongly and probably didn't know I was in the room, other patrons could have been offended by the words that she was rapping. Overall, nice stay and I will be back if in the area again.

Yes

A good stay on a budget. However, hotel management have questionable judgement in placing Tip QR code based cards in each room for room cleaning !! For goodness sake, the tipping culture is already out of control without having to pay extra for something Ive already paid for. Pay your staff properly. Cleaners shouldnt expect tips, and shouldnt have to factor them in as part of their compensation arrangements.

Amazing stay...room was very cozy... will definitely come back again

Great breakfast

Went to check in at 4:00. Lobby full of people waiting on rooms. Didn’t get to check in at 4:00 had to wait. Late evening reception desk very rude and dismissive. Won’t stay at a Hampton Inn ever again, and will discourage family, friends, and clients from staying and to steer clear. They used to be decent, good even. Not anymore apparently.

Room was clean but staff is not super friendly.

Was upset to find out that parking was an additional 100 dollars.

Lo unico q encontre mal, es q el microondas estaba desconectado y tuve q sacarlo de dinde estaba y conectarlo y se hiso dificil

I didn't like anything they were very rude would not let me check in due to having a service animal

Area around the hotel looked safe. As for shopping or dining, nothing that an uber can fix.

Enjoyed the stay just the beds are very hard and uncomfortable to sleep on

Pool is very small

Clean room, friendly staff

Room was clean, location was great!

Stay was great and peaceful, staff was nice and friendly 😊

Yes it was great a little pricey

Stuff needs to work on costumers service

Breakfast choice was nice, clean hotel, fitness center nice and all workers were so nice! Great location to all things in downtown

Was good

The room had no shampoo or soap in it and when asked to refill, they failed to do so, even when asked. We stayed three days and they didn't clean the room.

Breakfast was Good. Check in people where very friendly.

Excellent

Stay was pleasant and restful. It was great to be able to park the car for 2 days & walk every where we wanted to go.

The room smelled VERY strong like a wet dog. Did I say anything? No, because I had a very early flight and got into the hotel at 10am. They said they would let me check in early at 1pm. I just opened my laptop and kept my luggage close. I was thankful they let me in early. I didn't want to spend any more time in the lobby, so I just dealt with it. After that, I didn't want to pack up all my things to move to another room.

Gary at the front staff was great!! The room was ok. Disappointed at the cleanliness

Should be told at check in that housekeeping needs to be scheduled. We had trash that was not picked up during our stay.

Compared to other Hampton Inns we have stayed at it was below average. Just a lot of small things. Coffee in the lobby wasn’t hot (checked three times). Luggage cart not available at check-in, and they are the small ones. Parking was 25/35 a night, can’t remember which. That is common in the city though. The AC at the window doesn’t do enough for the full room. Sliding door on bathroom. No microwave to heat up the luke-warm coffee.

Friendly staff, very clean room, convenient location.

The rooms need better cleaning, especially vacuuming the carpets, cleaning the floors and at least wiping down the desk space. It was sticky.

Stay was good, bathroom needs cosmetic upgrade

The shower was good and the bed was decent

Great hotel close to the convention center! It’s about a 5 minute walk. I felt very safe walking to and from the convention center as a single woman. The hotel was clean and comfortable, and the employees were so nice! I didn’t eat the breakfast, but I was happy they provided yogurt, bananas and apples to go. The ac unit was a little loud (not an issue for me, I like white noise), but if that bothers you, be aware. Nice beds and towels, which was appreciated.

big black stains on the rug. No microwave, only a refrigerator.

Good

Our mini-fridge was not working and they DID replace it

I canceled this reservation.

Everything was awesome except for Garry at the check in desk. He acted like he had a chip on his shoulder at all times. To give you an example I told him that I had lost my door key. He got me another key, but he looked real stern at me and told me never to lose lose that key again. He was very hard to talk to, and I did not want to talk to him about anything that I needed. I didn’t feel comfortable to do that cause I didn’t like his attitude. The other Desk clerks were awesome.

Nice

Clean room

Great location for exploring the city center.

Shower/bathtube had a very slow drain (maybe clogged).

I was very comfortable for my stay also the excellent treatment that I received

The walls are to thin you can hear noise from the other rooms that are connected other than that the overall stay was good

Convenient location. Parking in facility.

Everything was great!

Service was excellent. Room was good not perfect..a couple outlets didnt work. Wouldnt give it a 5 but 4 is too low…4.8

It was a nice stay!

Cleanliness was an issue with this property- had to immediately have the bed turned over, floor was an issue. Nice location and breakfast met expectations

Our sink was very slow to drain. The handle for the faucet was also very loose. Otherwise everything was fine.

No internet in room. Window shade broken

The staff was really great. Super helpful and friendly.

We like the hotel stuff, they are kind and helpful! Especially my kids liked the waffles at breakfast time. The ladies in the kitchen are so nice! The room was clean and the hotel is 15-20 min walk to the city centre!

It was an okay property. I didn't like the fact that the door to the room had a slight gap and you could see slightly into the hallway. Also i don't remember being aware of 35.00 parking fee. I could have forgotten, just not sure.

Great stay with a clean room. My stay was very comfortable and had great customer service.

The front desk staff was super nice and helpful! Esp the new manager!

Checking in was smooth and easy. Once we arrived to our room we saw a dying roach (not a water bug) on the floor next to the bed. I went down to check-in and let the gentleman know what I found and he told me that they were fully booked and could not give me another room so he said he would not charge me for parking during my stay. I agreed and went back to the room but when we were removing the sheets and the comforter from the bed we found a dead bug between the sheets and comforter. I went back down to check-in and told the gentleman about the bug we found in between the sheets and comforter and how we were not comfortable staying in that room. He was able to find us another room but that room was very dirty. The sheets and comforter had stains, the pillow cases were dirty, the countertop sink in the bathroom was dirty, and the carpet was stained and dirty. We had to run to target to get sheets, pillow cases, a comforter, towels (we did not trust that the towels were clean), Lysol, raid and Clorox wipes. I would not recommend staying here it was awful. The location is great but the hotel was not worth the price. I had to pay for my hotel stay AND cleaning supplies plus sheets etc. to feel comfortable. Do yourself a favor and look elsewhere if you’re planning a trip to charlotte.

Bathroom door had no locks

Was ablecto sleep, I usually get NO sleep when in a hotel!!

Late check in but they were very friendly and helpful!

Staff was very helpful!

The pool was closed due to maintenance with no advance notice to guest. I booked this hotel so that my kids can enjoy the pool during the day. Unfortunately, I had to find other ways for my kids to enjoy their stay. I was called multiple times about a noise complaint as I watched a movie with my kids. I was told by the manager that he did not hear any noise other than a TV but requested to lower my TV due to the noise complaint. I find this extremely unprofessional. Overall, it was not a pleasant stay. I recommend families with children to book elsewhere.

We had our Mary Kay Seminar at the conventional center. It was right up the street less than a block. Good area for food and entertainment

We are in town to visit the nascar hall of fame. This place is perfect to stay at if you’re gonna visit there. It’s like a 6 minute walk. I love it!!

Honest hotel at uptown Charlotte. Good location and confortable rooms. Breakfast is simple but ok.

This hotel was an easy walk to the convention center and local dining. It had a continental breakfast with a variety of hot and cold choices.

Great staff

Great staff all around. Location with parking was very convenient to BofA stadium. Nascar HoF is next door.

Quite and clean

Very friendly staff and clean room

I stayed at this hotel for two nights and overall, the experience was just okay—not terrible, but definitely not great. My room was never cleaned during the stay, which was disappointing. We also had to keep asking for pool towels, and it was frustrating that our key card never worked to access the pool. On top of that, the room had a stale smell, and there was a large blower set up in the room to dry the carpet, which made it feel more like a maintenance zone than a comfortable space. Definitely not the relaxing stay I was hoping for.

Loved how close this was to the spectrum center. Made it very walkable.

Every thing was Nice

Excellent!

this is a very nice property. Ravon should be your employee of the year. He went above and beyond to make me comfortable and always greeted me with a smile! I didnt write his name down just remembered it because he was so nice.

The location was great for what we were doing.

I've stayed at many hotels in the Charlotte area and many in the Hilton chain across the U.S., I don't think that I would stay at this one again. Wallpaper was peeling off the walls in the bathroom, the ironing board fell apart when I lifted it off the wall rack, and no sheets in the room for the fold-away bed. The breakfast was okay, the personnel on duty were all super friendly and helpful. Kudos to the staff for doing a great job!

Good hotel in Charlotte

Par king

Hotel was nice. i wish the room had a microwave though.

Only thing I got to complain about was the name one TV should be last name not frist name

Bath tub drained poorly. Faucet and bath controls were loose—thought they’d break. Someone in a room above us was bouncing a ball at midnight. Called front desk and they said they’d take care of it. Called again and they said they called a few rooms and no one answered and that’s all they could do. Bouncing went on for who knows how long. Had to wear headphones to fall asleep.

Carpet was wet due A/C unit

Nice place breakfast included

The Hampton Inn was a great choice, it's location made it easy to walk to the Convention Center. My only complaint was there wasn't a microwave in the room. There was one down on the main floor though.

2nd stay there. Solid. Will be back next year

Needed to extend stay by one day and the price was triple what a single day cost .

It was a great trip for Heroes Con that is a comic book convention held every year.

Very close to the Charlotte Convention Center.

Stsy fine, except no hot water at any time no matter how much we let water run.

We were not told online that you had to pay a $150 deposit upon checking in. That really thru a monkey wrench in our plans. When we were checking out we could not even get a receipt for what we paid or for the deposit. Lady at desk when checking out was not very friendly, act like we were disturbing her from her phone. I had to ask for housekeeping & for what we paid I should not have to ask for housekeeping. First room we were sent to was not even clean. Bathroom had hair and soap residue in the tub and sink had a stuck stopper where water would not drain. Then moved to another room that had no stopper in sink at all just a open hole, microwave was non-existent. I was not changing rooms again so decided to tough it out. We were very disappointed.

The entire experience was great. Rayvon, the front desk concierge, was absolutely phenomenal.

They were accommodating to my need for ajoining rooms and it was convenient for my purposes.

There is no microwave in all rooms and the one that used to be in the lobby has been removed.

Room was comfortable. Only one irritant, there was no clock in the room . Very unusual.

Good on everything no complaints will definitely return

It was fine, I did not know there was a parking fee of $35/per night.

Good

For the price payed Breakfast should be much far better

It’s fine but a tad tired. Good location.

I will get straight to the point. The two issues I had with this place are this; (1) we arrived to a room with a clogged sink. Due to the time of our arrival we couldn’t get that fixed till the following morning which made things like brushing teeth and washing hands problematic. Second (2), we discovered that at some point prior to us, someone had bleed and left a large blood spot on the mattress. Dried or not, that’s not something that should just be covered with a new mattress cover and left there. The entire mattress should’ve been replaced. We told the front desk about it and they agreed as well as stated we’d get some portion of a refund. Though I don’t believe we ever got that.

The property was great. What I disliked was Expedia. They made my check-in a nightmare. I urge everyone to stay away from booking through Expedia and call the hotels directly. Do not use 3rd party booking services.

Nice accommodations; however, there was a continuous knocking (piping) coming from the bathroom ceiling. That created a problem for trying to sleep.

I have pictures of unacceptable conditions in both the room and the pool area.

Hotel was great. Parking at 35 a night a bit ridiculous

Keys and access to our room got mixed up... wnet from 8th floor to downstairs 2x to make key work... found out the room was already occupied... quickly redesignated to a new room.

Lovely property right downtown. It's walkable to several restaurants, the NASCAR museum, and the Saturday market.

Perfect for the night, close to where we needed to be. Clean, comfy. No complaints.

Located in downtown Charlotte within walking distance of many restaurants and sporting events. Not far from the airport. Nice view of downtown Charlotte.

Staff was very polite

It took a minute to get our sheets sent to our room but other than that, the staff was nice and very friendly

Very clean, easy, convenient, and quick check in/out. Helpful Staff. Walls were quite thin though.

Tidy hotel Room large enough

Beyond my imagination that a property would behave this way. I book many hotels with Hilton properties for business and will never book another.

Blood on sheets. Found a pill and hair pins on floor. Got woken up at 725 and 755am by a wake up call we never requested. Went downstairs to request this be taken off for our second morning and were assured it was fixed. Nope. Got woken up twice on morning two as well. One star for the bathroom storage and counter space. It made getting ready super easy.

Staff was very nice and accommodating!

Clean

Honestly it was just nice to get away from home for an evening and still be close enough to downtown that I could celebrate with friends!

Great staff, little waiting for service. Near the convention center. Reasonable price for the area. Comfortable beds.

Hotel was nice. Breakfast was good with a lot of options. Our room was nice however the bed was not comfortable. I think they need to replace the mattress.

I did not like having to pay for parking. The room was not cleaned well. Bacon was on the chair, the sheets fid not ferl clean and the comfortable was on wrong. Also, the kitchen staff was too flirty with my husband.

The location of the hotel was perfect to where we wanted to be.

The downtown was beautiful and clean. Hotel clean, staff accommodating. Nice room. King bed uncomfortable. Overall very nice.