Four Points by Sheraton Charlotte - Pineville

Breakfast was adequate but underwhelming.

Was told WiFi was included but had to join Bonvoy to get it and apparently it didn't reach 4/5th level rooms where I was staying

room was nice and breakfast was good. Toilet ran entire time we were there. reported it to management three times, but no fix.

Staff was nice and helpful, beds were comfortable, breakfast was good. Best deal for a short stay

Good

Everything was excellent

Great location

Everything was great

Throwback atmosphere that I enjoyed but needs improvements. Bar is apparently only open seasonally and they should state that considering it is featured on websites including Expedia. Friendly staff! Great location to Carowinds.

The hotel itself is very nice and well-maintained. Every morning they served a fantastic hot breakfast with sausage, eggs, potatoes, bagels, waffles, plus juice, milk, and coffee. It was a great way to start the day. The staff was outstanding from check-in to check-out, friendly, attentive, and quick to help with anything we needed. Our room was exceptionally clean and comfortable. For the quality of the hotel and all the amenities, the price was an absolute steal. We also loved that the hotel is surrounded by tons of restaurants, shopping, and other conveniences.

Very good

This is our go to hotel on the way back and forth from Maine to Florida. It’s clean, quiet and convenient. The staff is great too. What more can you ask when travelling?

The night shade was stuck in one position allowing a bright parking lot light to shine directly into the room. The shampoo and conditioner and shower soap are in canisters on the shower wall accessed by a pump which did not work on the conditioner. Four coffees were available but just 2 sugars and 2 creamers ( and you know how small those are). A free breakfast which closed at 8 had scrambled eggs, turkey sausage and home fries were cold. Only 2 bagels and wheat toast were available &1 well done banana was offered otherwise all fresh fruit, if there was any, were gone. A waffle maker was available. This hotel was too expensive for what we got and how things looked. The morning reception person was quite nice. SO disappointing. We left a day later and sacrificed a nights stay without a refund.

Great room and breakfast!

I’ve stayed and several Sheraton four points in this is by far the most disappointing. My bathroom wasn’t clean and the complementary water was left over from a previous guess because it was half full. The elevator had crumpled napkins and the wallpaper was peeling in a few spots. The light fixture in the restroom in room 316 needs to be repaired. It appears to be an older hotel that could use some updating. The breakfast was just okay.

Breakfast: see my dislike comment. I enjoyed my stay very much. The desk staff was very friendly, helpful and knowledgeable. The room was clean and well stocked. I appreciated the small refrigerator. The bed was comfortable. My stay was all I expected and needed. The breakfast is listed as vegan/vegetarian. I am not and I have food sensitivities so I need to know what might be available. A given was bread, I have a gluten sensitivity so I brought my own, but I didn't know there would be protein (meat and eggs). I found the breakfast, along with my own gluten free bread substitute, was quite adequate. I just wish I had known this before hand.

Breakfast: see my dislike comment. I enjoyed my stay very much. The desk staff was very friendly, helpful and knowledgeable. The room was clean and well stocked. I appreciated the small refrigerator. The bed was comfortable. My stay was all I expected and needed. The breakfast is listed as vegan/vegetarian. I am not and I have food sensitivities so I need to know what might be available. A given was bread, I have a gluten sensitivity so I brought my own, but I didn't know there would be protein (meat and eggs). I found the breakfast, along with my own gluten free bread substitute, was quite adequate. I just wish I had known this before hand.

Didn’t eat breakfast

Easy access to rooms. Beds are too firm.

Easy access to rooms. Beds are too firm.

The hotel was oversold when I got there to check in. I didn't get a room, but I was refunded. I have never had this happen. The young man at the front desk was very nice and polite - I know this was not his fault.

Everything

The location was in a nice area. The microwave has to be replaced, it was horrible.

The location was in a nice area. The microwave has to be replaced, it was horrible.

Hotel.

Ac was good food was good we had a issue with the toilet leaking when we flushed it but staff waisted no time in switching our room it was so quiet and relaxing I will definitely recommend

Exceptional

The breakfast was disgusting.

Everything was perfect

Very good

Average

The staff was great , house keeping was excellent. They could’ve had microwave in the breakfast section but for the most part I definitely enjoyed my stay.

The hotel is older but clean. The sink in our bathroom had no pressure at all and the tv was older. We only encountered one staff member and although he was very nice, since he was the only one, we had to wait for him on several occasions. Once when there was an issue with a reservation in front of us and when we were checking out. He must have been outside. We waited probably 10 minutes. The person in front of us gave up and just left her key cards on the counter. The hotel is in a good location and although I only think this hotel is average, I would stay there again if I was visiting the same area.

Nothing I didn't get my deposit money back

Nothing I didn't get my deposit money back

Didnt use any of these

Awesome

Superb

Exceptional

The issues I had was the bed. I do believe are old. I couldnt get comfortable to sleep. I woke up with my hips hurting so bad I was in tears. I slept on the couch the rest of my stay. The breakfast host/cook maybe was rude. He watched everything you did and would tell you as soon as you opened the lid to get something to close it fast. I also over heard a argument between him and another guest cause he was being extremely rude to him too. Other then those 2 issues. We had a great stay

It's a slightly older property that could use some upgrades, but we had a nice stay with no issues. The staff was very nice and accommodating.

Everything

close to everythung i had Japanese beetles in my first room

close to everythung i had Japanese beetles in my first room

Thanks

Excellent

Front office staff was great. Right next to greenway walking path. Breakfast was not good. Bed was very firm.

Really nice property located right across the street from a really great running trails. Would be awesome if they had a bar

This is a return trip for us. Annual trip to Charlotte for NASCAR and Renaissance Fair!

The hotel was clean, the room was nice, the staff also nice. However, while booking, I specifically alerted them to my husband's need for a shower chair. They told me to let them know upon check in. When we checked in, I was told that the housekeeping staff had gone home and the desk staff had no idea where a shower chair would be kept. I was told to ask in the morning. In the morning, I was told that there were NO shower chairs on the property and the accessible room was not available. The hotel IS refunding me for ONE of the two nights we stayed, but I find it reprehensible that such a hotel owned/run by such a large chain doesn't have a few shower chairs on EVERY one of their properties.

Clean

three of the lights did not work in the room, the power station for charging cell phones did not work. There were poorly patched sections on the walls in the bathroom. The breakfast crew did not show up, so the breakfast was gross and missing most of the food and they shut it down hours early.

The good is the location. Close to everything you would need. You got the mall and all the restaurants and stores within walking distance. Also, its an easy on and off of 485. The bad, the bed was horrible, very uncomfortable. You could feel the springs in it. I didn't think they made beds like that anymore. The decor was really dated and old. Lots of stains on the carpet. The only morning I went to get breakfast, they were mysteriously out of everything. Then the staff said they didn't have help, so they closed breakfast. I was there at 7:45, breakfast was supposed to close at 10am. I won't go back to this hotel again. It was weird any super dated. Hopefully they renovate everything. On a good note, The staff was pleasant and very accommodating. I also felt safe in the area.

Courteous staff

Overall a good experience. Hotel is very affordable.

Nice hotel. Good location. Very clean. Staff was kind and pleasant.

Staff during interactions were courteous, room was very clean, water pressure was good, with shampoo, conditioner, and body wash dispensers if you need them. For me, a five star place is one that exceeds expectations for a certain price point, and for what we paid for our stay Four Points was excellent. Would definitely consider staying here again.

The staff was great! Everyone working there was very nice, helpful, and friendly. And the location was superb for everywhere I planned to go. However, the hotel needs some serious remodeling. Specifically the mattresses (I wonder how old they are) and the bathroom vanity under the sink either needs to be replaced or repainted.

The staff at the front desk (Sebastian) was welcoming and very courteous. Room was clean and big enough to accommodate my family and I.

The room looked nice in the pictures and outside but less than ideal after staying. The breakfast was very minimum and low flavor.

Staff friendly

Friendly staff!

Also with membership was told we’d get two complimentary beverages on arrival. Water was waiting in the room. When I asked the hotel receptionist she stated it was for water only. That doesn’t make sense if water is already provided.

Staff were very courteous

I rather their around 9 PM a little late from my drive exhausted was expecting a great room from the star of view that was given. The commode was running would not turn off had to shut the valve off and on every time I use the restroom. The bed was like sleeping on a hard cardboard box not comfortable at all. The room smelled of cheap air freshener. You know the kind where you’re trying to cover up a smell. I was just not happy at all. I would not recommend.

Clean room and good breakfast

Clean room and friendly staff.

Nice

The staff is among the most personable that I've encountered during my travels.

Friendly staff and clean and spacious rooms

Staff were welcoming and personable. Room was clean but dated and could have used new carpet, repainting of interior rooms. Everything was functional, beds comfortable.

The only qualm was when i checked in, room 305 had no hot water and i had to switch rooms late night.

👍👍👍

The room was okay, no hot breakfast. They said the help didnt show up.

Excellent as always. This is a top tier facility.

Staff at the entrance were very nice and greeted me every time I entered the hotel.

Great

The room was great, it was clean, a clean smell which is always good. Everything was in place and customer service was wonderful and answered any questions we had.

The 1st hotel in a while with everything in order.

The hotel itself was very nice. We had a few issues with quality control. Breakfast was decent. The main issue was the noise. Ungodly amount of people making an ungodly amount of noise which prevented us from getting a good night's rest. The staff did nothing about this and there seemed to be no quiet hours. We would not return.

.

Clean room, easy check in

The staff members were very friendly, the room was quiet and spacious, the complimentary breakfast was full of cold and hot foods including a delicious bread pudding.

The room was well-appointed, clean, and comfortable. Breakfast was good. Heating system was loud as is often true in Marriott's.

Room was very clean all the staff was nice and helpful

Clean room, AC worked well, plenty of parking and fast elevators. Staff was really nice too.

yes to all above everyone was very nice

Nice spacious room and good location for passing through Charlotte. Good value for the money.

The room that I was assigned had 4 bugs visible on the walls when I entered the room. I was assigned a second room and found two bugs ( one on the wall and one on the lamp. I was assigned a third room which was a double although I reserved a King. I was very disturbed and upset.

I had a great stay! I also appreciated the care of the front desk taking towards making me feel comfortable in placing me in a room situated with extra safety precautions as a traveling solo female. The room was very clean, comfortable and would definitely stay here again.

Everything is great. Staff is fine. Room is clean.

Was room spotless. Check in person was very nice and professional.

We were given a room but the toilet ran and the bathroom light wasn't working. One call and we were given another room. It seemed clean and spacious until my husband went to dry off after a shower (excellent water pressure) and the towel has feces stains on it. Immediately they got us two fresh towels. The little coffee pot did not work. The concierge were both very accommodating. Excellent breakfast selection as well. So good and some not so good. We would stay there again.

Staff was very nice

Clean room, fast internet, really well located for everything I needed to do during my stay…only downsides were the too few blankets on the bed and the super short shower curtain.

Room was clean and comfortable. Very pleased with our choice.

The lady at the front desk (I didn’t catch her name) was welcoming and understanding that I arrived earlier than check in. She accommodated my needs and was more than pleasant.

Rooms are in a pathetic condition. Bed and mattress needs to be replaced. Only good thing was the staff as they were sweet.

The toilet was messed up and close to overflowing, gave us another room and the temperature wasn't working nor did it have knobs to adjust temperature

Room and staff were amazing. Door lock to one of my rooms was inoperable which was somewhat of an inconvenience, although we were offered another room but I wanted to have my daughters close. Last day, toilet in our room clogged.

BUGS ALL OVER OUR ROOM when we checked in AND ACTED LIKE IT WASNT A BIG DEAL . Asked for a refund and they have it pending

I’ve stayed at this hotel a few times. It’s convenient and close to the highway but far enough away that you don’t have to listen to the traffic during the night. The rooms are clean and well maintained. The staff is very friendly. They no longer serve food in the bar but the restaurants in the area are good. If you like German food I highly recommend Waldhorn’s which is only a couple of miles away. They serve authentic German food at a reasonable price.

All were good

Will definitely go back

Everything is good, the staff is very friendly and very helpful. I would recommend this hotel to all my friends and family!

Great value and very nice staff, especially the front desk

Arrived around 10 pm( had called earlier) and the staff behind the counter said ‘ I will be right back.Have to do something’ and returned 10 minutes later leaving me standing waiting to be checked in.The A/ C kept going on and off throughout the night.Otherwise the stay was as okay.

Check in was friendly, easy and quick. Room was clean and very temperature friendly. Nice stay!

The rooms needed some upgrading. Bathroom had paint peeling, and needed some extra cleaning. There were questionable people hanging outside of the hotel. The walls are very thin. I heard the music, and television from the hotel guest in the adjoining rooms and could hear their conversations clearly. Though the staff was extremely nice I probably will not be staying at this location again.

The bed was not comfortable. It was not smooth to where you can see the curves in the mattress. It did not sleep well with me.

The staff was very friendly. Large rooms, clean.

Friendly staff. Clean room. Delicious & free breakfast. Close & convenient for shopping & lots of restaurants.

I go to use the shower, it trickles but doesn’t turn on. I try calling reception for 2 min and no one answers. I go downstairs and wait another 5 min for someone to show up. They tell me I have to switch rooms and that ends up being a 30 min process. I learn from the cleaning lady while waiting that she had told them that room was broken, so that was great to hear, not sure what their plan was there. I finally get another room but that one has a toilet that constantly makes noise, the shower never really gets hot and there weren’t really any easily accessible plugs by the bed. Hotel is outdated, needs repair and has definitely seen better days. Sebastian was very nice and helped me sort out the first room issues, but was slow moving and really seemed to need help so not sure what the other staff I’d seen were doing. In a pinch, the place is adequate but I won’t be staying here again.

Very dated. Not what I’m used to from a Mariott brand for the price

Lots of shopping and restaurants in the area .

Easy check-in/out. Adequate breakfast offering. Clean rooms. Comfortable beds. Easy parking. Fair price. 5 stars.

Staff was professional at front desk

Well, the toilet seat was loose and moved a lot when you sat on it. The bed has seen better days. They need to start replacing them. Pillows were just okay. Kind of flat with not very much filling. The handicap rail in the tub the end piece that covers the screws fell down no matter how many times I would click it back on. What I did like about the hotel is the rooms are very spacious with a separate seating area. The bathroom was also nice size. Access to my car was also convenient and they had plenty of parking. Again I like a firm bed, but would like to have some cushion on the mattress also. Both times I have stayed here the staff is very friendly and accommodating.

Friendly staff, clean room, great for overnight stay.

Check was easy front desk were very polite breakfast was nice and ready on time every morning.

Hotel needs some TLC. Nothing that isn't fixable. Breakfast facilities need some re-thinking.

Nice quiet location. Staff members were so friendly & accommodating. Great places to dine nearby. Free breakfast was delicious!!

This was a nice property and we had a very nice day

When I walked into the hotel I was amazed by its beauty. Immediately I was greeted by the staff. Everything was clean and neat. The room was cozy and felt amazing with AC. The morning breakfast was yummy. I honestly didn’t want to leave. When I go back to that area I’ll definitely be staying there again.

Hotel was nice and clean.

GREAT experience, thank you!

Everything it’s great except for the brake fast never it’s ready at 6 am

n/A

Friendly Professional Quick Accommodating Staff

We did not like that the pool was closed our entire stay. We also did not like someone in the parking lot playing extremely loud music, from their SUV. We called the front desk to lodge a complaint and in just 5min. the music stopped.

Cryhe

I travel alot & stop here to rest before going home. The staff is so friendly and have gotten to know my face. Very clean, very quiet, excellent location and convenience is A+, rates are so affordable and love the 12noon checkout. I will only stay here as a woman bc i feel safe when traveling back to my home after weeks on the road. Thank you very much!

Good

Room was clean the hotel was quiet and a very good price

I would recommend this hotel when you are in the Pineville, NC area.

The property needed to be renovated.

Quiet and comfortable…great amenities and staff is outstanding…Also a great location!!

While the staff was super nice, we booked this location because it was advertised as included a hotel restaurant with a bar. None of that was true.

Area and location was good. Hotel was a bit dated. Desk furniture was not to what I know as Marriott Bonvoy standards. Front desk staff were. Highly accommodating, friendly. Breakfast was fine. The one thing that will make me not come again was noise. Walls seem to have no insulation. From the second floor we could hear everything. I heard at 3 an when the person above our suite slid open their balcony door, heard taking in the halls, laughter with front desk. That was not something they can fix but irritating none the less.

Was ready at 9am… arrived at 11:30 and told to come back at 2:30pmas the message was an error… We were in the road 6 hours for no apparent reason they didn’t honor the ménage received. Then in the evening preparing for bed the window wouldn’t close And there was a light shining in the room . Called the front desk and they suggested to cover the window with a sheet ourselves as there was no maintenance person in the evening. Overall would not stay here or recommend this hotel .

My overnight stay was great. No noise and a very clean room.

Room was ok

Awesome Trip and Wonderful stay

Maid service not good. Complimentary breakfast was not good.

Staff was polite and very helpful.

The room was clean and cozy. Breakfast was tasteful and filling.

Great

Not what i expected from a hotel by sheraton. It wasnt bad but i would go somewhere else next time

We did not get our 10% off for paying cash, as you promised, because they do not take cash.

Overall it’s fine for the price. Beds are mediocre at best, but solid location and quality breakfast for a hotel.

Room door lock has been damaged. No conditioner.

Super great area.

Associates were very friendly, very clean, great breakfast. Convenient to downtown Charlotte.

I was truly taken back by this hotel. I wasn't sure it was even a Sheraton Hotel. The hotel chain has truly took a swan dive compared to the laughty heights where it once soared in the days of old. Luxury and service quality and immaculate decor has given was to a sad, out dated in room appearance, with uncomfortable beds and rooms that can't even come close to Holiday Inn Express. This room was on par with Motel 6. My how the mighty have fallen. We will not stay there again, until the rooms are totally renovated and furnished adequately. The walls were paper thin and one's voice could be heard from our room down the other end of the corridor to the elevator, and that was an indoor voice. Such a disappointment....

The room was in dilapidated condition. I was given several sets of door keys none of which would open the room door.

It's overall good. But the water is not hot for shower

m

The property was clean and while a efficiency level hotel, very neat. Unfortunately, overnight the parking lot had multiple break ins to vehicles. We escaped being a victim but were unable to sleep any longer for the remainder of the night, feeling unsafe to be in the area.

The space and staff was excellent!!

Very noisy place. Called front desk and told them our adjoining door room next door was extremely loud (both music and yelling). Front desk said they called them and they said it wasn’t them. Good detective work.

The location was secluded yet walking distance to mall, gas stations, and restaurants. And Literally had a walking trail outside the front door across the street. Clean, very spacious room was on 4th floor, quiet private my new local getaway for peace

Super friendly staff. Very welcoming at check in. Everywhere was spotlessly clean. The hotel is older and could use a little updating. But well maintained. Breakfast was very good lots of healthy varieties as well as usual suspects. Good location and restaurants close by. Would stay again

The hallway was dirty and often littered with trash and the bathroom had seen a lot of wear and tear. The fitness center also was very dirty. Thr staff were all very friendly.

Cool for a short try

Great all of it

Good for business travelers. Quiet location.

For a Sheraton hotel i expected better quality

Overall a wonderful stay.

It was a good experience. I would’ve like to have a clock. I will ask for one next time.

Room served its purpose kind of outdated

Good

This property never disappoints and Sebastian always ensures check-in is smooth and seamless.

Overall an excellent stay. The shower did not get hot and I had to reattach the chain in the toilet tank.

I stayed for 2 nights on November 2024 and it was magnificient to my family and I. We enjoyed the stay, quite, clean and comfortable.

Very good accommodations, helpful desk personnel, very clean room, will stay again.

Sebastian at the front desk is great. A big thank you to him.

Súper acogedor

Staff was very friendly and the room was big and comfortable

Very good stay! Very clean, comfortable, and really good breakfast. Sebastian checked us in and made us feel right at home. Would stay again.

Clean, attractive hotel. Great room and comfortable bed. Nice included breakfast. We definitely recommend this hotel.

Convenient. Breakfast is ok, toaster old and nonfunctiioning, egg watery and meat dried.

We had a great 7 day stay and the staff were very friendly and helpful when we needed them. The room was spacious and clean. It was really helpful to have a mini fridge in the room to keep our drinks cool too. The location is well-positioned to access the freeway to get around town. The shopping mall across the street is probably busier on the weekends, but was very quiet when were there on a weekday. The walking path along the creek across the street is great for a walk/run/cycle. It's a quiet and safe area for being so close to a freeway.

The service was superb! The room was clean, well maintained, and restful.

The bed was awful, the room wasn’t that clean, couldn’t figure out the ac, there was a crack in the door so when someone walks down the hall you can hear them loud and clear. People partying all night until 3am, people loudly moaning at 5am, the road is SO loud next to the building. I would NEVER come back.

Great experience

Nice property.

Great staff make you feel like your home

Great place make you feel like you are home.

Super clean

We were greeted as soon as we entered & check-in was super easy. The front desk attendant Sam was amazing & super helpful! The room was clean & we had asked for certain things and it was there! They also had the pull out couch ready for my granddaughters. The breakfast was very good & all was kept stocked and very sanitary. We loved our stay

The building has a bad aroma in the hallways. The rooms. The breakfast was not good at all . The building floors and layout could inprove . Expected a better overall experience with this being a Sheraton hote, and what i spent on it. I don't feel like I got my money's worth.

Clean, quiet, and just what we needed for our weekend conference. The staff was so nice and we enjoyed our time.

This hotel was very nice. The staff was friendly upon arrival and when checking out. The rooms are spacious and clean. Everything you need is right here yet the hotel is tucked away from traffic. This will be my GO TO hotel when visiting THE QUEEN CITY.

Safe , quite and walkable

Property is clean, staff always welcomes and makes you feel like at home.

It was very modern and stylish.

the pool was really dirty and not usable at all

Great place to stay.

.

Nice clean and well maintained hotel. Rooms are not super sound proof. I would request to NOT have a room with a joining door. I could here the guy next door flip up the toilet seat and carry on a conversation. The bed and pillows just okay. Again very clean and spacious room though.s

The mattress was bad - soft and/or worn out and very noisy. Sometimes had hot water to shower in the morning, and sometimes didn’t. A few nights there were groups of people in the hallway practically shouting and slamming doors for 30 minutes or more around midnight. They had people going into rooms and working on the fire alarms for 3 days, and then the fire alarm went off every hour from midnight until 6:00am the night after they finished. I attempted to contact the manager on multiple occasions, each time told that he wasn’t available, but they would pass on the message to him to contact me. They asked for my cell phone number, but I was never contacted about any of these issues.

The courtesy and friendliness if All staff we encountered was noticeable! The impression was that we were welcome here.

The room was clean. Your outside property seems to need some maintenance. You also advertise having a restaurant and have not had one for 2 years as per person working the front desk.

Poor customer service even after finding unknown white powdery substance and empty pill capsules on our counter surfaces. Front desk apologized and said they hoped we had a good rest of the night.

Only negatives are the bedside lights cannot be turned on/off once your in bed and only one side of the king bed had power/USB outlets.

Our room was very clean, the beds comfortable, the curtain dark.

We had a dirty towel in our room other than that the room was really clean.The Bed was terribly hard.Also there was a door that led into the room next door.Which was Quite uncomfortable for us.When we got into our room it was unlocked.So the people in the room next door had access to our room.We locked it and put a chair in front of it but it was still so uncomfortable.We could hear their entire conversation and what sound like they was have s**. It was not a great experience. It looked like it was a sweat that they closed off and booked it as two separate rooms.The staff was never at the desk when you needed help and never answered the phone.At check in and check we had to literally search for someone to help us. I wouldn’t recommend this hotel if you’re staying more than a night.

Staff always courteous makes you feel like you are at home.

HOWEVER, Expedia did not forward my reservation to the hotel. They had no record of my reservation.

I was greeted by Sam front desk great customer service

Staff is friendly but the place needs an upgrade

Great front desk staff. Our arrival and departure were seamless.