Fairfield Inn & Suites by Marriott Charlotte Uptown

Staff was very nice and helpful. We enjoyed our overnight stay

Gym needs more space and equipment! .

Wonderful modern hotel with a very friendly staff. Great location!

Excellent safe location! Very clean!

Erin checked us in. Erin was very polite and helpful. Even after multiple silly questions, Erin remained professional. Overall, this site is clean and very well run

Nice clean property. Parking deck with included parking. Nice restaurant and bar. Great hot complimentary breakfast.

Friendly helpful staff

The breakfast was good and our kids enjoyed the pool, thank you! The parking

Desk Staff very helpful Room had all amenities

The room was great! We stayed there because my husband had just left the hospital, and we wanted a room where the bathroom and bedroom were on the same level. I feel like the accessibility was good overall, maybe a little more clarity as to whether the bathroom had a zero step shower or accessible bathtub, but it was what we needed. I would definitely stay there again.

The associates both respect and love their leaders and the guests love the care and pampering that they each receive every day of their stay. The team members at house keeping, front desk, dining, kitchen and even the hotel shuttle create raving fans. According to the staff testimony, the hotel owners are generous and loyal to their employees. It is NO WONDER that the team has little to no turnover. We will return if Bill and Willy are co-leading! Bless you guys!

Very clean and nice stay I definitely recommend anyone to stay here !

I will stay here again. It was simply excellent!

Exceptional

Bad

Very good

Professional Service throughout!

Very good

I reserved in Bookings.com and found out after I paid it would cost $30 to park. And then my parking ticket did not work when I went to re-enter the garage.

Very fri idly and helpful staff, nice vibe. I reserved in Bookings.com and found out after I paid it would cost $30 to park. And then my parking ticket did not work when I went to re-enter the garage.

The front desk was a great help to me . Property was great my experience with booking.com is what was atrocious!! I paid booking.com $442.70 for a 2 night stay and when I arrived to check in I didn’t have a reservation and they didn’t show me prepaid. So I had to pay again and now booking won’t refund my money!

The front desk was a great help to me . Property was great my experience with booking.com is what was atrocious!! I paid booking.com $442.70 for a 2 night stay and when I arrived to check in I didn’t have a reservation and they didn’t show me prepaid. So I had to pay again and now booking won’t refund my money!

Very nice staff, and hotel in good condition. Plenty of places to sit for breakfast.

Great experience and clean. Food was really good also

Exceptional

Friendly staffs, nice swimming pool. Rooms come with microwave ovens which is useful. Free breakfasts.

Friendly staff, very clean and welcoming establishment. Will stay again

Amenities Location

.

Exceptional

improve amenities

Very convenient to get to the Charlotte speedway. Just under 30 minutes.

The breakfast selection was very good! We had a wonderful stay in a room that was very clean and comfortable. Staff was incredibly nice.

The staff was very helpful and friendly. The breakfast was crowded but had many items. The room was very clean, but a little dated. But it was a great stay, especially for the cost.

I recommend this hotel. Everyone was so nice and very clean. Definitely will book the hotel again.

Extremely clean . Front desk was absolutely wonderful … and funny! Breakfast was wonderful, fresh and great selection of food. The bartender was my only problem. It seemed like I was bothering her. No smiles or small talk. She never asked how my food was…. It was overcooked a bit, I would have sent it back . Other than that I’ll be back for all the concerts I come to.

Exceptional

I Love it staff are very friendly and nice made me feel very comfortable like home will be back again

Very nice staff and friendly love the atay felt like home

The breakfast was pretty good. Bread, fruit, yogurt, eggs among other options

Staff member at the front desk greeted me with the biggest smile and hello. Very personable, pleasant and provided information about the property without me having to ask any questions. Upon leaving the property I had a minor issue with my exit card, and of course she rectified the issue immediately. As I drove out of the garage, she was standing there waving goodbye and making sure I was ok. OMG! Incredible customer service!!!!! Thank you soooooooo much Alicia! 🤗🙂💐

Loved the outdoor pool area. Temperature was very warm when we were there so we loved the outdoor space Breakfast was the best hotel breakfast I have ever had.

Loved the outdoor pool area. Temperature was very warm when we were there so we loved the outdoor space Breakfast was the best hotel breakfast I have ever had.

The staff was great from check-in to check-out. My room was clean. I did eat at the restaurant and the food was okay. The hotel is in a great location. I went to see Cardi B and we could have walked. I will definitely stay again!

Location is great. Facilities and service are excellent. 100% recommended.

Exceptional

Very nice hotel. We stayed overnight for an event in Charlotte. Very convenient to venue.

Very nice hotel. We stayed overnight for an event in Charlotte. Very convenient to venue.

Great

I cannot say enough great things about this hotel. I checked in last minute because the hotel I booked allowed pets but does NOT have designated pet rooms so I had to find another room. It was super late and I was frustrated at the time and Sherri was the hotel employee that checked me in. She was the absolute best!!!! I cannot say enough great things about her. The staff was amazing, breakfast was great, rooms were clean, and great location! I recommend this hotel 100000%!

BREAKFAST HAD A GREAT SELECTION AND WAS FRESH. THERE'S SOMETHING FOR EVERYONE! THERE WASN'T ANYTHING TO DISLIKE.

n/a

Will definitely return if in Charlotte again!

Rooms were nice and modern. Glass doors on the showers. Plenty of hot water. Free breakfast was well above aversion

Exceptional

Definitely will be booking again.

Nice staff.

The rooms were clean and the staff were knowledgeable and fun! I would definitely stay there again.

Very clean

Very clean

The hotel was very clean and the staff was very friendly; if I had any complaints it was that parking was a bit expensive at $30 for the night in addition to the room rate, and our TV was annoying, I have tinnitus and have to have the TV on while I sleep but this TV kept auto shutting off every 2 hours and I would of course wake up and have to turn it back on again, so my sleep wasn't very good. BUT I would stay here again.

Very good

Staff were very friendly and helpful. Room clean. Breakfast selections was very good.

Exceptional

Clean room, comfortable beds and breakfast was great

Easy access , nice facilities, friendly staff.

The staff was great!

Exceptional

N/a N/a

Staff were pleasant and professional. Stayed one night after a concert, no issues. Pool area is beautiful, nice hotel, would book again.

It was a great property. Clean. Great Staff. Highly recommend.

Clean rooms and helpful staff. Restaurant and bar was amazing!

Also, the nighttime lady at the desk and security guard was awesome! These are the types of people that make companies successful!

Great location. Clean and very helpful staff.

Excellent staff. The manager Bill, and front desk personally Jake and Gus went above and beyond to make sure our stay went well.

The room was clean and the staff was friendly. I liked that there was a bar to grab food without leaving the hotel or pay delivery fees. I ordered the burger and it was good. The hotel was a 15 minute walk to the Spectrum Center where the concert I was attending was held. There were also plenty of restaurants within a short drive distance. No complaints

Exceptional

BREAKFAST HAD A GREAT SELECTION AND WAS FRESH. THERE'S SOMETHING FOR EVERYONE! THERE WASN'T ANYTHING TO DISLIKE.

n/a n/a

Room was really clean and very comfortable. Solo traveled to CLT for a concert and would stay here again. Breakfast was yummy as well and the staff were super nice!

Bel hôtel bien situé à proximité de plusieurs restaurants et du Bank of America Stadium. J'y retournerais.

Very good

Good

Location was great, the room was clean and nicer than I expected. Parking in the parking garage. I just hate them. That’s a personal preference not a hotel issue.

Exceptional

Location was great, the room was clean and nicer than I expected. Parking in the parking garage. I just hate them. That’s a personal preference not a hotel issue.

The staff when we first checked in was helpful, friendly and informative (absolutely above & beyond!) The rooms themselves could use a little love and updates. And not sure why there were so many Buddha statues everywhere. Otherwise, great location with wonderful staff!

Yes

It would help to have good information about how to enter property and parking garage.

Excellent!

The location and breakfast The view , I felt like the room could of been more clean as far as the bathroom , need to be upgraded more

The location and breakfast The view , I felt like the room could of been more clean as far as the bathroom , need to be upgraded more

Front desk staff were very helpful

Nice!!

Great property

Exceptional

The room was clean and the hotel & room smelt great! We enjoyed our one night stay.

Good location for us. Breakfast nice. Staff nice. Check parking cost first. I would recommend staying here for good value.

I loved all the amenities this property has to offer. I also loved the Staff - especially Latoya and Deb! They were so friendly and helpful. We would definitely stay here again.

The staff was wonderful

Great

The hotel staff was very friendly, helpful, professional. My room was cleaned, the cleaning staff was good. Additionally, the breakfast bar was good, it had a nice variety of food. I would definitely recommend the Fairfield Inn by Marriott. I would definitely stay again.

Very nice hotel. Excellent breakfast. The breakfast was very hearty and fully. No comment

Conveniently located. Fantastic staff. Balcony rooms are my favorite!

Very clean, staff was very nice.

Comfy bed, loved having a microwave and mini fridge!

Rooms are pretty basic but the hotel over all is alright

Very friendly staff and clean property and rooms. The staff at breakfast were so nice and accommodating.

Everything was very good

easy access to spectrum center

Clean room quiet staff wonderful

Great place and friendly

Great room, though had a slightly musty smell, probably due to little ventilation in the restroom. The ac cover was coming off but other than that little damage noticed, updated finishes, nice view. No major complaints. Great location and the staff was more than accommodating and helpful. Parking was a little tricky but one it was explained and done a few times, I got the hang of it

No dislikes

I liked everything ! N/A

The staff was so friendly and helpful. They made it a 5 star stay

My stay was comfortable. The pool was nice and open which was a wonderful surprise. The rooms were clean and utilities were provided. The employees were polite and helpful. I would come here for my next stay.

Incredible breakfast selection!

Was a great location for Hornets game and safe area. Hotel was very clean and quiet. Room and beds were comfortable. Would stay again when in the area.

We stayed for one night while visiting. 2 adults and 2 teenagers. Room had plenty of space for us, very clean, staff was friendly and food was great! We loved that it's walking distance to the Spectrum Center. Downside was parking is $30, but thats everywhere. I'm sure we will be back out next teip to Charlotte.

Clean room and the AC was outstanding.

Breakfast was ok

Close to amenities. But confusing entrance to front desk. A little bit old rooms but overall good.

I paid for my stay in advance and still was charged 50.00 I was told it would be refunded but that was a lie I still don’t know why I was charged…50.00 when I paid for my room weeks ago

Very nice, pleasant staff

We had a lovely stay. Very clean and friendly

Breakfast was excellent. I did not like the parking garage. Getting your ticket stamped was not thoroughly explained, so I paid twice to exit the parking garage and still was charged the hotel fee for parking.

It one of the best stay Check out time was 12but housekeeping kept coming in open my room door like at 10 so we just left I said something to front desks didn’t like that

Clean room shuttle

The location was excellent, the room was comfortable and clean. The staff was very nice and accommodating. A small continental breakfast would be appreciated for guests who don’t have time for a sit down breakfast but need a “quick bite”. Thank you!

Early closing of complimentary breakfast.

Loved everything.

The location is convenient for the meeting I was attending and the value for a hotel in Uptown Charlotte. I tried to extend one night at the same price because of inclement weather. The hotel was was near capacity and could not offer me the same rate.

Enjoyed the happy hour and complementary breakfast Convenient location added to enjoyment of visit to Charlotte No complaints

Great affordable hotel with balcony rooms available

Very clean and close to the arena.

Mostly enjoyable -- room spacious and clean, staff very helpful. Parking a bit pricey. Overall very good.

I have no dislikes.

Friendly staff, very clean, decent breakfast. Coffee not so great we prefer flavored creamer instead of milk and half and half.

I LOVED THE CLEANLINESS OF THE FACILITY. THE BREAKFAST AND THE BREAKFAST ATTENDANT WAS AWESOME. I TRAVEL HERE AND STAY AT THIS LOCATION EVERY YEAR FOR MY COPORATE CHRISTAMS PARTY. THERE WAS NOTHING THAT I DID NOT LIKE. STAFF WAS AWESOME. THE ROOM WAS AWESOME. CHECK IN WAS EASY. BREAKFAST WAS GREAT. EVERYTHING WAS AWESOME.

Matthew (Valet) and Sherry (Front Desk) were both amazing! Friendly, inviting and very informative. Beautiful property. My stay went perfect.

Matthew (Valet) and Sherry (Front Desk) were both amazing! Friendly, inviting and very informative. Beautiful property. My stay went perfect.

Everything was great staff was fantastic would come back and stay anytime I am in town

The helpful staff. 0

The staff was very friendly. The charging station for my electric car. A lot of parking. Great location. The bed was a bit hard fo me. My lower back was hurting after just one night.

Everything was great except for how loud and obnoxious the dance school kids were in the lobby ,in the halls and in the restaurant. They should really figure out how to include the Parking in the cost of the room 30$ a night for parking annoyed us when we had already spent 400$ on 2 nights

Everything was great except for how loud and obnoxious the dance school kids were in the lobby ,in the halls and in the restaurant. They should really figure out how to include the Parking in the cost of the room 30$ a night for parking annoyed us when we had already spent 400$ on 2 nights

Lovely hotel

Lovely hotel

Friendly staff , very conformable room . Everything was clean !!

Friendly staff , very conformable room . Everything was clean !!

Room was spotless. Bed was extremely comfortable. Staff went over and beyond to make sure we were comfortable. Breakfast was fresh and delicious!

Room was spotless. Bed was extremely comfortable. Staff went over and beyond to make sure we were comfortable. Breakfast was fresh and delicious!

I had a layover in CLT that got cancelled last minute and had to check in late. The woman at the front desk was very kind and helpful.

I had a layover in CLT that got cancelled last minute and had to check in late. The woman at the front desk was very kind and helpful.

Very clean

Very clean

Nice and clean. Threw away my water bottle not knowing it was reusable!

Nice and clean. Threw away my water bottle not knowing it was reusable!

Fairly outdated. Furniture pretty beat and old. Doors are super thin.

Fairly outdated. Furniture pretty beat and old. Doors are super thin.

Nice staff

Nice staff

I absolutely loved the visit. Such a friendly and attentive people working here! Great interior design! Lovely pool! Tasty breakfast(non-salty). Would like to come back again some time

I absolutely loved the visit. Such a friendly and attentive people working here! Great interior design! Lovely pool! Tasty breakfast(non-salty). Would like to come back again some time

Nice breakfast

Nice breakfast

Everything was great. A+

Everything was great. A+

Very clean, nice room. Extremely comfortable! Great place. I’d definitely stay there again.

Very clean, nice room. Extremely comfortable! Great place. I’d definitely stay there again.

Very friendly employees, always helping.

Very friendly employees, always helping.

Everything was good.most staff one

Everything was good.most staff one

The hotel is conveniently located and you can walk to a lot of great museums and dining options. The staff was very friendly, helpful, knowledgeable and always greeted you with a smile. It was clean and the breakfast had a good variety of options.

The hotel is conveniently located and you can walk to a lot of great museums and dining options. The staff was very friendly, helpful, knowledgeable and always greeted you with a smile. It was clean and the breakfast had a good variety of options.

The room was clean. The staff was ver courteous.

The room was clean. The staff was ver courteous.

Front desk staff was very courteous, Nikki checked us in. Room wasn't dirty but could have been cleaner. Complimentary breakfast was great and the breakfast staff was very kind. Parking was easy. Hotel was close to everything was had planned. Would stay there again.

Front desk staff was very courteous, Nikki checked us in. Room wasn't dirty but could have been cleaner. Complimentary breakfast was great and the breakfast staff was very kind. Parking was easy. Hotel was close to everything was had planned. Would stay there again.

Front desk staff was great. Room was clean. Great location in uptown Charlotte.

Front desk staff was great. Room was clean. Great location in uptown Charlotte.

The insect infestation by the bar area was very bad in the winter time. Could not eat without fanning the gnats away. It would be a 5 star other than that.

The insect infestation by the bar area was very bad in the winter time. Could not eat without fanning the gnats away. It would be a 5 star other than that.

My room was clean, staff checking in and out was GREAT!!! Loved the decorations.

My room was clean, staff checking in and out was GREAT!!! Loved the decorations.

Everything was amazing. Great location and customer service

Everything was amazing. Great location and customer service

The walls are very thin. It’s very noisy and can hear the neighbors tv and the road. The WiFi is extremely slow to the point of being useless.

The walls are very thin. It’s very noisy and can hear the neighbors tv and the road. The WiFi is extremely slow to the point of being useless.

Easy to find. The check in was +A. Convenient garage, near downtown restaurants, etc.

Easy to find. The check in was +A. Convenient garage, near downtown restaurants, etc.

Front desk staff were extremely knowledgeable and helpful answering our questions regarding the area around us and local dining.

Front desk staff were extremely knowledgeable and helpful answering our questions regarding the area around us and local dining.

Staff was polite and helpful. Room was not very clean. We found a dirty sock, the mattress had ugly stains, and there was what looked like mold growing on the window sill. A positive was that they had oatmilk as an option for my coffee which I greatly appreciated; I've never seen that at a hotel before, and as a person with a dairy allergy, that made my morning.

Staff was polite and helpful. Room was not very clean. We found a dirty sock, the mattress had ugly stains, and there was what looked like mold growing on the window sill. A positive was that they had oatmilk as an option for my coffee which I greatly appreciated; I've never seen that at a hotel before, and as a person with a dairy allergy, that made my morning.

Can’t say anything bad about this place. Beautiful location

Can’t say anything bad about this place. Beautiful location

Staff was courteous, parking lot was easy to access. Hotel was quiet, only issue was shower ceiling near shower head was moldy and coming off on ceiling

Staff was courteous, parking lot was easy to access. Hotel was quiet, only issue was shower ceiling near shower head was moldy and coming off on ceiling

Very friendly and helpful staff at the front desk

Very friendly and helpful staff at the front desk

Heating did not work, poor service, breakfast wasn’t good

Heating did not work, poor service, breakfast wasn’t good

Clean room, very nice staff

Clean room, very nice staff

Everything was great

Everything was great

Very friendly staff, clean room, breakfast was amazing too

Very friendly staff, clean room, breakfast was amazing too

Everything was perfect

Everything was perfect

Room was very cleaned and staff was very helpful and pleasant in all areas!

Room was very cleaned and staff was very helpful and pleasant in all areas!

Room was clean, staff courteous and hrlpful

Room was clean, staff courteous and hrlpful

Good overall hotel

Good overall hotel

Great staff on every shift! Rooms were great and very quiet! Loved the private balcony!

Front desk staff were all super friendly and helpful

First of all, Hotels.com needs to advertise the final price with tax and parking. Little did I know until after the reservation was booked that $30 parking for an overnight stay wasn't included in the price. The Fairfield is okay. They were kind enough to comp. the parking fee since I was there because a family member had surgery. Rooms are pretty nice, however the comfort of the 2 double beds in the room we stayed in was awful. The mattress was extra firm, hard actually. I would say that it was just my age, but my 42 year old daughter also couldn't get comfortable enough to sleep well. I would have asked for a different room but it had been a very stressful day during my family member's surgery and we'd already gotten undressed and ready for bed. The heat/air system was so loud I finally turned it off and pulled up the covers. The room we were in was on the side of the building that faced Truist Bank, so lots of light came in even around the black out drapes. Also that side of the building had a lot of street noise from the traffic below. The best part of this stay was the breakfast the next morning.

The staff were all excellent. The room was beautiful, spacious and very clean. I walked to my group tours and to Starbucks easily.

Great location near uptown. Very walkable to restaurants, grocery stores, stadiums, etc. Will definitely stay there again on future trips.

The staff was very nice and helpful

Wish there was more of a variety at breakfast.

Staff was very friendly! Room was very clean.

Wonderful. Everything was very well organized and clean, and the staff were extremely attentive. I hope to return soon.

It’s nice and moderately priced for a city hotel. It felt safe. It would be nicer if parking was included in the price but it’s also understandable.

Clean and beautiful

We had a great time. The rooms were clean and comfortable.

Dirty shower, maids banging on the door at 8am

The room coulda been alil cleaner but the staff was super nice

Yes

Hotel room was old, dented and scratched furniture, noisy as room 425 is by the external machinery. Shower door broken. Breakfast was missing 2 of the 4 hot items. Toilets closed for cleaning at 8am not good at breakfast time.

Breakfast was good. The room was nice and clean. The bed was comfy. Parking garage was nice. Hotel was in a great location

Clean and comfortable. Building needs better sound proofing, noisy neighbors and people walking around above us could be heard all night. Staff were great.

Versus friendly staff and very clean. I was disappointed with the breakfast,

Such a friendly and helpful staff! Enjoyed my stay.

Great!

I love this Fairfield Inn! I always stay here when I’m in Charlotte

It was a nice hotel and the room was very clean and they let me check in early!

Super nice staff, very clean room, and a great breakfast

Room was good, staff was friendly, we had to call the first night we were there because our air conditioner was not working. A maintenance guy came to the room and worked on it, but it would not stay on cool it kept reverting the air back to 80 degrees. We had to get up several times during each night we were there because it would get so hot in the room while we were trying to sleep. Also I think charging people that are staying in your hotel for parking is wrong. We paid to stay and then we paid to park our car for 2 days and never left the parking garage after we got there until we left this morning.

Everything fine

Not a bustling are to stay, streets were deserted and restaurants were a few blocks away. Parking is convenient, $30/day. Toilet had problems flushing and the Internet didn't work at all. Breakfast was very good.

Older and outdated, clean for the most part. Very nice staff.

Place was extremely noisy and uncomfortable

Is nice and clean

Front desk staff was very nice. Room comfortable and clean. Would stay here again.

Located in downtown Charlotte, Fairfield is very nicely maintained, quiet and clean. Staff were very helpful and friendly. NOT within walking distance of shops or restaurants, but that’s why it’s so such a quiet and safe area. My wife and I thoroughly enjoyed our stay.

We enjoyed the stay very much.

Nice easy stay. Easy parking. Clean room.

Thank fir an amazing time. We appreciate you

Friendly and helpful Front desk staff

Front desk was super helpful and friendly, it was easy to check in, parking was simple and had In-N-Out privileges. The room was clean and the beds were comfortable, although whatever they used for air freshener was overpowering and very chemical smelling but that was our only complaint at all! The breakfast was amazing and the staff there were super kind! We will stay here again!

Great

Front deck lady was amazing

From check in to check out everything was excellent. The food at the bar was delicious. The breakfast was your standard breakfast. The room was clean. The bathroom could’ve been better. Hair in sink and shower. Overall I pleased with our stay. Will stay there again.

The staff was unbelievably helpful, friendly, and efficient - especially AUSTIN!

Great Stay!

The pool and sitting areas were very nice, the breakfast selection was great, and he front desk staff were ALL amazing! Only complaint was the $30 a day parking fee...that was a 45% fee on top of the room rate. I felt like that was taking advantage because there was no parking anywhere else. I did appreciate that they waived that fee for folks who had loved ones at the hospital.

Paid parking on-site, smooth and quick check in and breakfast included- what more could you want!

We thoroughly enjoyed our room; quality service, comfort, and location.

Friendly stuff

The not-so-good stuff. Night 1 - huge roach crawled across the wall. This incident, they took care of right away, and upgraded us to a better room. Was dealt with swiftly and with great customer service. However, it was around 11pm, and climbed right into bed when we got to the suite. Then....DAY 2: Got up and looked down at the bed, and realized there were pee stains all over the sheets that were NOT ours. Very gross to realize we just slept in urine stains. Let the front desk know, and was told they'd fix the problem. Get back from a long day exploring the city, and find the bed has NOT been changed. There were clean sheets folded and left for us in the room, but in a phone call to the front desk, we were told we should have requested them be put on the bed! ??? The rep said we would need to change the DIRTY STAINED SHEETS ourselves and make a new bed. I have NEVER heard of the before in ANY hotel stay! Explained we were paying customers, and shouldn't have to clean a dirty bed left by other guests. Then, the front desk said they were the only staff in the hotel, and would not be able to leave the front desk unless they could find someone to run it for them. So - we changed the gross sheets, and never heard from staff about it again. SO DISAPPOINTED. I've always loved staying in Fairfield Inns, but this experience has me questioning the Marriott brand.

Everything was awesome from breakfast to stay

Absolutely loved the staff and the property. Everyone was so nice and helpful.

Lovely place to stay. The staff was wonderful and accommodating. Restaurant was clean and food was excellent. Pool was clean and refreshing .

Nice, clean, quiet stay. Breakfast was very good.

Sherrie, the night shift front desk associate is phenomenal!!! Her attention to detail, making us feel comfortable and welcomed was above and beyond!!! DONT LOSE HER!!!

Service berry good testauran good dinner excellent I love it 👍👍👍

The bed and pillow were very comfortable. The restaurant food was delicious, and the prices were reasonble. Kudos to Debbie, the restaurant manager. She gives great customer service. There was a hotel shuttle that ran from 10am-10pm, and we were able to easily go between the hotel and the Charlotte Convention Center. Kudos to shuttle driver, Louis. He was so friendly and helpful! I would stay here again in the future!

Staff was very nice and helpful. Good location

They had accommodations at a minute’s notice, and I was able to search better pricing for my reservation and they were helpful!

Nice, clean and close to our destination.

Just room was not as clean as I expected, but staff was very friendly.

Pool area really good and a great bonus Rooms clean and spacious Bar lady’s great service and friendly Breakfast has good choice

Excellent service and very clean facility

The check in was amazing and the gal up front was so polite, welcoming and kind. She deserves a huge raise as compared to the staff who welcomed us the night before at the Belmont Fairfield in (took 40 minutes to check in and never got a room key!).

The facility is beautiful and the room was very well maintained, although the building is an older building. Also great location in Uptown

Excellent staff that went above and beyond to meet our needs.

Excellent service by maintenance team.

The hotel was in a good location, pool was well-maintained and breakfast was good

Many lounge areas to hangout at and pool was very nice. Workers were excellent and kept the property clean. The rooms, especially the bathrooms, need an update.

An excellent facility. It accommodates large groups as well as solo travelers. Pool and exercise room were excellent too.

Hotel located uptown w

The decor and esthetic were excellent. We enjoyed the restaurants, pool and lounges. Our room was confortable and using Uber was easy.

Very clean and had a beautiful pool area.

Great experience

The hotel rooms are very clean and the staff is friendly and helpful.

perfect, absolutely worth every moment

I didn’t like being charged for overnight parking after having my ticket stamped for free parking. I’m disputing this charge because I found no phone number to resolve this charge!

Nothing

All the staff was great and very polite and helpful

No internet. No housekeeping for three day stay.

Throughly enjoyed our stay!

WiFi wasn’t working Condition of hotel is just ok, nothing special For the price, better options nearby

Air condition was a little noisy Except that everything else was fine

Loved this location. I’ll stay here again

Pool area is lovely. Bar and dining room very nice as was the dinner menu. The free breakfast bar was so varied! Lots of hot and cold choices! The lobby decor was unique. Very elegant urban/city modern.

Super pleasant and hospitable front desk reception

The only complaint we had was the shower door was hung reversed. You had to completely get in shower to turn water on. Got blasted with cold water

It's $25 a night to park, being in the city district.

i

Nice hotel

We were in Charlotte attending a concert. We only stayed at the hotel to sleep, take showers, and eat breakfast. The room was clean and the bed was extremely comfortable. The clerk that checked us in (initials MCL, per my receipt) was very personable and attentive to detail. She was customer-focused and willing to accommodate our needs. The breakfast buffet was one of the best I've had over my years of travel. That staff was very friendly. Overall, a very pleasurable stay.

I think the quality of the hotel does not match the price

Great hotel.

Erin was super friendly and helpful! She welcomed us with a huge smile and eagerness to make sure we were completely taken care of.

Staff and service were excellent. Room was not as clean as I felt it should be.

Thank you.

professional staff, very friendly, nice hotel , enjoyable

Parking was easy. Check in was quick. Asked for an extra towel and it was there in about 5 minutes.

Quiet and comfortable stay.

Breakfast was great and staff was very friendly

Would highly stay here again

Good place to stay for the money

The restaurant food for dinner and the breakfast buffet were both top notch. The servers were amazing and the front desk clerk was excellent.

Convenient.

Great place to stay especially if you need to visit hospital.

It’s good

The bartender Tracy is amazing! She is friendly and makes good drinks and made us feel right home. We will definitely book here again.

Was a nice property. Beds and pillows comfy. Room and hotel was clean. Breakfast was good. I really liked the chairs in the restaurant nice and cozy.

I was on my way back from Florida and we got to Tennessee about 6pm and we chose this place as I’m checking in I paid the bill and then the lady continued to tell me how the elevator is broken they put me on the third floor then after that the lady was like oh ya the homeless encampment at the end of the road are ok they normally don’t get into peoples cars they just hoot and holler in the street but there harmless so I just came frome Florida with my wife had all kids stuff we bought so had to drag it up 3 floors with all our bags

Very friendly staff

The location was good. The property appears to have been renovated. I expected more based on images.

The parking over charge me 50 bucks

Not close to alot of restaurants, have to take an Uber .. parking is $25.. garage is a safe bet though for the money

Loved staying here! Great room and staff. Efficient parking situation and easily accessible to most of Charlotte and surrounding areas.

Everything well well. Great customer service and clean rooms!

Nice hotel downtown/uptown Charlotte good price.

Needs renovations. The room was stale and old furniture

It was fine for just using it to stay the night, the wall paper was peeling off the there were lots of chips in the doors, but worked for just the night.

The staff was great in getting us a new room after we notice a smell in original room. The second room was smaller and we could hear every word from a phone conversation in the room next door. They charged us for parking even though we did not park in their garage but they refunded us after we called. Not worth the money

Overall a good stay. Cant complain one bit.

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Staff very friendly. Rooms were good. The shower I wish both doors would slide because to turn in water had to reach all way over and then cold if waiting on water to warm up. The noise at night was bit much but not from the hotel. They appeared to be racing on the streets very loud.

Breakfast was delicious

Staff is outstanding

Our room was clean. The mattress is so hard I felt like someone beat me in my sleep. The food at the restaurant was terrible. The staff was friendly and accommodating.

Nice breakfast was great