Extended Stay America Suites Charlotte University Place

The rooms were disgusting, the other guest around the hotel had no respect for themselves, others, or the staff. Don’t get me started on how people treated the hotel building itself. This place is run down in a part of the city that should be maintained and managed by people who care about their environment. If I could give zero stars for this hotel I would. Almost $100 for absolute dog water.

Nothing we didnt even stay the night Staff was rude. It smelled of weed and pee. Dirty

No comment. Outside of the property itself was littered with debris and there was no one to clean that up.

It was quiet Rooms need to be updated, my curtain didn’t work so I couldn’t let it down

The staffing, the cleanliness, the manners, the side door being open all the time for visitors without keys, thin walls, bathrooms are very dingy, the breakfast bar is terrible, I’ve seen numerous amount of roaches. Bad quality for the pricing!

The room had roaches everywhere

They gave me a room that one man had lived in for years. You can't miss it . The tub and the sink were dingy dirty. I watched "NOT WITHOUT HOPE" to remove his hold on the room. I have a sense of humor. Upon check in, this black female with one lovely waist high canine checked in breaking in line directly behind me. She had the room three doors down. She was challenging me to her youthful spirit game of who is paying for this. Since she was given a double room, if she wished to stay longer, she would have to change rooms. She did not see the light very well. My sense of humor for the first night consists of canine advertising until I believe the canine had gone to sleep on it's own bed. Who cares about her. Then Robert Downey Junior standing by the back door where the alarm sounds off followed Gweneth Palthrow in to accept one canine was in. End of discussion. The excitable air left that day around high noon.

Upon check in, this black female with one lovely waist high canine checked in breaking in line directly behind me. She had the room three doors down. She was challenging me to her youthful spirit game of who is paying for this. Since she was given a double room, if she wished to stay longer, she would have to change rooms. She did not see the light very well. My sense of humor for the first night consists of canine advertising until I believe the canine had gone to sleep on it's own bed. Who cares about her. Then Robert Downey Junior standing by the back door where the alarm sounds off followed Gweneth Palthrow in to accept one canine was in. End of discussion. The excitable air left that day around high noon.

Superb

Exceptional

The hotel had roaches. The roaches were so bad that I had slept in my vehicle in the parking. I talked to the receptionist the next morning because no-one answered the phone when I tried to reach out to them the night before. After talking to the receptionist and calling Hotels.com to get my money back, the General Manager, said that because they didn't have any record of me calling them about the roach issue, that they'll give me a refund for 2 out of the 3 nights, instead off all 3 nights. I explained to the receptionist that I shouldn't be charged for the 1st night because I never slept in the roach infested room. They were going to offer me another room, but why would I want another room if the building is infested with roaches. Their were roaches in the lobby as well.

Nothing Nasty, roach infested. Staff lies and lack integrity.

Do not stay here!! It smells like a dispensary, the screens are falling off the windows, it is dirty to the point that my family left and I booked another room immediately. Still trying to get my money back. Learn from my mistake, this place is absolutely disgusting and the scariest part was how unsafe it is for families.

Nothing Nasty, roach infested. Staff lies and lack integrity.

Nothing The bathroom looked like it was mild in the tub and they had roaches

Nothing The bathroom looked like it was mild in the tub and they had roaches

The last night We got towed an had to pay 600 bucks to get car out although we were staying there an had a parking pass

You definitely get wat you pay for I wilback l not be going

The receptionist was kind. She knew this place was disturbing. When she was showing us the room, we got on the elevator and we both seen BUGS, YES, ROACHES. She said, sorry about this, I'll get someone to clean. I felt very unsafe. There were people standing in front of the building like a ghetto cookout. Folding chairs, liquor and all. I walked in, NO RECEPTIONIST at the front desk. I had to look around for help. Its dirty, stinky unsafe. I asked about early check in if possible. She told it's an EXTRA $150 Dollars, on top of the $125!!.. really?..are yall stealing? Are people living here? Honestly, it looked like a shelter.. I quickly canceled, went down the street and got a BEAUTIFUL ROOM, early checking, no extra charge and CHEAPER! .. Send surprise upper management team up there!.. Your competitors will get all your business.

You definitely get wat you pay for I wilback l not be going

The receptionist was kind. She knew this place was disturbing. When she was showing us the room, we got on the elevator and we both seen BUGS, YES, ROACHES. She said, sorry about this, I'll get someone to clean. I felt very unsafe. There were people standing in front of the building like a ghetto cookout. Folding chairs, liquor and all. I walked in, NO RECEPTIONIST at the front desk. I had to look around for help. Its dirty, stinky unsafe. I asked about early check in if possible. She told it's an EXTRA $150 Dollars, on top of the $125!!.. really?..are yall stealing? Are people living here? Honestly, it looked like a shelter.. I quickly canceled, went down the street and got a BEAUTIFUL ROOM, early checking, no extra charge and CHEAPER! .. Send surprise upper management team up there!.. Your competitors will get all your business.

Nothing There was bugs/roaches everywhere felt very uncomfortable staying there.

Nothing There was bugs/roaches everywhere felt very uncomfortable staying there.

The staff Nasty carpet and smell on 2nd floor. That needs to looked at and cleaned

The staff Nasty carpet and smell on 2nd floor. That needs to looked at and cleaned

My door was hard to close and open and the blinds had a rust or blood stain on it. The AIR CONDITION DIDN'T WORK AND IT PUMPED OUT DUSTED HOT AIR WHICH MADE ME SICK. It had poor ventilation in our room and the snack room which is.the laundry room to hot.

close to food and shopping. i love having a kitchen with full sized refrigerator our room smelled like cigarette smoke

close to food and shopping. i love having a kitchen with full sized refrigerator our room smelled like cigarette smoke

I didn’t like anything. I didn’t like there was roaches in the room multiple little bugs coming out the wall. Might I add the first room they gave me wasn’t even cleaned there was a pink rag hanging over the shower like someone had just checked out the room. The smell of the hotel was not pleasant. I couldn’t even sleep comfortably because I was scared of the bedding not being be clean.

I didn’t like anything. I didn’t like there was roaches in the room multiple little bugs coming out the wall. Might I add the first room they gave me wasn’t even cleaned there was a pink rag hanging over the shower like someone had just checked out the room. The smell of the hotel was not pleasant. I couldn’t even sleep comfortably because I was scared of the bedding not being be clean.

The Bed was crazy hard

Bad

Nothing The roaches, people walking around half naked

The room was dirty we canceled the rest of the stay the next morning there was a roach infections we woke up with them crawling all over us the whole hotel smelled of weed

The roaches, people walking around half naked

The room was dirty we canceled the rest of the stay the next morning there was a roach infections we woke up with them crawling all over us the whole hotel smelled of weed

The hotel seemed like it was a long-term housing for people, The hotel smelt like smoke all throughout. The front staff was not the cleanest looking person. Our shower still had hair in it, missing the toilet paper holder. There was only muffin and granola bars for breakfast. No one at the front when we checked out in the am.

Exceptional

Quiet, the front desk handled the power outage very well Sunday morning. I saw a few roaches in the room , not a pleasant smell and the hallway had same debris checking in and when I checked out .

I saw a few roaches in the room , not a pleasant smell and the hallway had same debris checking in and when I checked out .

This place smells disgusting. It’s dirty in common areas. The room itself was not well cleaned either. There was a roach in the shower. Alive. They didn’t have a blow dryer available at the front desk. The staff could care less about customer service. Had I known this property was more on the “motel living” side of things I never would have booked it.

Absolutely nothing they should close this place The room have roaches and we’re filthy. Other people belongings was left over. The room is not updated. It looked like a motel I’ve stayed in extended stays in the past and this is the worst one.

Absolutely nothing they should close this place The room have roaches and we’re filthy. Other people belongings was left over. The room is not updated. It looked like a motel I’ve stayed in extended stays in the past and this is the worst one.

Staff was nice Dirty. Bug in my room.

Dirty. Bug in my room.

The lobby was dirty, staff wasn’t friendly, the room was not cleaned, and the property is not well managed.

They was friendly an kids friendly an it was quiet Nothing

They was friendly an kids friendly an it was quiet Nothing

Cockroaches

Staff is great. Under new management and they are trying to change things. Cleanliness needs improvement. Had plaster dust in the vents of the AC and blew dust all over the place. Found and killed 2 roaches. Everything else was cool.

That they didn't have dishes for the room and it smelled like cigarette smoke in the hall way when I first arrived and my room smelled like cigarettes from the hall way but it was good the rest of my days

It was clean Rushing to get parking permit due to towing. Roach was in bathroom and security deposit wasn’t given back when she stated once checked out it will go directly to card. 5 days passed already

Terrible. There was no coffeemaker in room. I haven't stayed at a hotel without a coffemaker in 45 years No coffemaker or coffee. I had a paid reservation paid for Room with one Bed, they rented my room, and gave me a double full side bedroom

N/A

Safety Housekeeping

Great staff!!! The staff is comprised of friendly, approachable, hard working individuals who you instantly relate to and respect for their willingness to assist when needed. Unfortunately the property is older and could benefit greatly from a remodel.

The room, the lobby, the parking lot. Smells like weed, and bugs

This visit was horrible. We had 3 rooms for our workers and each room was filthy dirty and had roaches everwhere. The front desk was advised and did nothing. I would not recommend ANYONE staying here...

Light bulb was missing in one of the lights by the bed. In the shower the faucet to run hot and cold water was loose, as well as faucet in the bathroom sink. They should be tightened for the next guest. There was no breakfast but that did not matter since i don't eat breakfast

The staff

There were roaches in our room. There were bugs on the ceiling. The walls weren’t clean. You could tell where people killed bugs and didn’t clean it up. The drawers were broken. You can tell this hotel is very old. The outlets were pulled out of the socket and so were the sprinklers on the ceiling the staff were nice, but as far as overall experience, I would not stay here again

no tv remote, no soap, no dishes *studio*, loud guests all night, broken lamp, bathroom handle broken

Super friendly staff and a comfortable bed, highly recommended!

Katrina and Nyoka always made me feel welcome and heard when checking in and confirming my reservation extensions. No issues besides some other guest staying here but you can’t fault the company for who books a room. Everything was fine besides the bugs in the room. I found myself spraying down the room like a routine pest control work everyday if not twice a day only for the problem to get about 70% better. Being exposed to the pest prolonged gave my soupse rashes on his back and armszz

Nice

Nothing was right. The room that they tried to put us in, room 240 had a leaking sink in the bathroom that flooded the floor. The front desk moved us to move 119 and that room had roaches. They then moved us once again to room 115, that also had roaches. We stayed until it was time to check out but refused to eat anything or bring anything back like food items to the room for fear that something would come out of the woodwork and attack. Nice location but i wasn't feeling the fact that it was just a hot mess. I am going to request a discount or refund for my time and suffering. I tried talking with the front desk about the condition of the room and they told me that i had to talk with the third party company that booked my stay with The Extended Stay which was "Booking.com. We drove from Macon Georgia for a tailgate party for the Dallas Cowboys and didn't want anyone in our room because of the roach problem that we was having. Ive stayed at a Extened Stay before and have never had to deal with roaches or un clean hall ways. The property was a nice location and was close to everything. I don't know why we stayed but tried to make the most of it. I would love to visit Charlotte again in the future just don't think ill be staying at "The Extended stay on University I didn't like the fact that it had roaches and the hallway could of been cleaner. I have an actual video of the roaches running everywhere but i couldn't download it to your website ☹️

Made us feel uncomfortable and unsafe due to people yelling in hallways at all hours of the night, people just sitting in the cars and if I wasn’t with my husband and dogs I would feel unsafe and would be a little scared to be honest…there was pee in the stairwells, people smoking in stairwells…police were there and when we told the lady at the front about the pee she acted like she didn’t care and when we told her about people being loud all she said was “ you can call the cops” we will never be going back there again…our pillows and washcloths were dirty and floor was dirty

Was not able to stay here because they overbooked their rooms by 18. Front desk stated that the system allowed 18 people book rooms without the rooms being available because it couldn't differentiate between useable rooms and non-useable rooms

Na

Room smelled heavily of cigarette smoke and there were many bugs during our 2 night stay

ROACH INFESTATION. Extremely dirty. Chair in room was ripped up from a dog maybe. Cigarette butts littered the stairwell. People slamming doors all night long until 3am. And roaches everywhere. I would never stay here again. In fact I left and got a different hotel after the first night.

We had a great first impression of the hotel. When we woke the next morning we experienced a severe roach problem. Two crawled on the bed, one up the wall, and several on the floor. We brought it to the desk manager’s attention and showed her photos of those we killed. She verbally apologized but I didn’t feel a sense of urgency to resolve this issue.

The room was not cleaned completely. Floors were sticky. Found dead bugs in a couple places. The shower did not work. Overall terrible experience.

My stay wasn’t good at all. Didn’t get housekeeping since being there, people kept knocking on my room door looking for other people and me and my girlfriend had to kill multiple bugs.

The room may have been flooded at one time. It smelled kind of musty and weird.

The room is spacious and great kitchen area

Cockroaches all over, bathroom was stained. People throwing doors and I could hear people stomping on the 2nd floor.

Easy check in easy ability to extend stay quick grab and go breakfast

Won’t stay here agai

the place is run down. There is cockroach problem. Not clean. Given that, it had a kitchen, we expected plates, cutlery etc, but nothing. Would not recommend.

Poorly kept. Roaches in room. Unpleasant odors in hallway

Everything was simple and very clean

The elevator was very noisy. During the night I hear very loud rumbling noises in the hallway the woke and kept me up. Must have been the elevator. I found a couple bugs in the bathroom the next morning. In general, things just didn't seem very well maintained (in room and common areas). The grab and go breakfast options was very sparce--just a few muffins and granola bars--much less than I've seen at other Extended Stay America hotels. It was only a single night stay over for me and my son, so not a huge impact, but I would not stay here again with my family.

Found 3 roaches and a spider in our room over 2 nights stay. Wheelchir accessible room was good, walk in shower with shower chair. Refrigerator was clean as well as the bathroom.

Nykea gave me great customer service

Nykea gave great customer service

I drove 12 hours and they tell me their credit card machine is down and I cant check in. I even call the desk on my way they told me they had a kiosk to check in late. Now I am stuck in my car after 12hours

Front desk staff was friendly and helpful. But on the way to the room, we noticed a really awful smell, like sewage. Luckily our room did not smell. Although the bathroom was clean, it felt severely outdated and there were mold stains in the ceiling. One of the bed side lamp’s bulb was out. There was a corner chair that was very dirty and stained so we couldn’t use it. The beds were super comfortable and clean.

It was in a great area

Spotted a few roaches in my room. Bed was very stiff. Sheets, pillow cases, were not the best quality. Probably will not use this location next time i am in the Charlotte area

It was a hard bed and loud outside.

I didn’t like because there were cockroaches

They charge for WiFi. Supposed to be free. I stayed there a week and it was very expensive, a rent payment for one week.

Not as advertised, room had to be changed due to cleanliness and issues. Claimed to be undergoing construction but that was not listed on the site. Poor lighting leading up to hotel. Hallway smelled like smoke, food, and poor ventilation. Elevator stalled. Grab and go breakfast was placed on table at front entrance but site stated otherwise. Front desk workers were great. I will not book here again.

The rooms were clean and the staff was nice/ friendly. My only problem I was concerned about the people walking in and out of the hotel. One man approached my daughter and asked to use her phone because he was trying to reach somebody in the hotel and the hotel wouldn’t let him use the phone.

When my husband and I checked in, there were people sitting on the floor in the hallway. Many of the guests were very loud. As it was late, we decided we would give it a try anyway. We got to our room and immediately found 3 cockroaches in less than 5 minutes! I called Hotels.com to get out of this stay and was promised a full refund. The front desk clerk promised a full refund as we were leaving. Extended Stay now says it is their policy to charge for at least one night so after only 5 minutes, we are out that money, plus we had to pay to stay elsewhere. Besides the cockroaches, the room was dirty, paint was chipped off the walls, the wood furniture was banged up badly. This hotel is not even worth the 1 star I had to give it since 0 stars was not an option.

I just want to know honestly who approved for this ROACH INFESTED hotel to still be standing ! Stayed here for 3 nights and within the first 8 hours was READY TO GO! The rooms were dirty. The entire staff other than CRYSTAL (hope I spelled it right) was HORRIBLE ! Me and my family had to switch rooms within our stay because of the roaches. The hallways smell like piss and a lot of other unmentionables. This was definitely not worth $350 . More like $40 a night! I do not recommend this hotel for anyone ! DO BETTER

Hotel smells like dogs. And maintenance walked in on us while sitting in the room. Didnt knock just unlocked the door and walked in.

The management and staff were very kind and helpful.

Great staff

Hotel is run-down and in need of rennovations. Hallways smelled and carpet is filthy. Room had damaged countertops and drawers. Stains in sink and tub. Bugs in bathroom. The so called "breakfast" was a thermos of coffee and bags of instant oatmeal.

Did not get house keeping the whole time I stayed. The employees was very helpful.

Great Stay !

Great overall experience

The staff is very friendly and helpful

Good place

Not as advertised! The ice in front of the lobby was not salted and thus very unsafe. Front desk receptionist was unsupported and overworked by management to the point of rudeness. There was no breakfast offered, free or otherwise, and no refund offered after not providing the advertised service. No cups, ice, or other amenities except for soap & towels - even though there was a full kitchenette. Bed mattress was worn out so I constantly felt as if I would roll off the side. Kitchen counter and walls needed repairs. And, we were charged a $150 deposit, for which I expect a full refund, even though I specifically selected this hotel since it did not say it had this practice. We could have stayed across the street for a better price and better service. If the room hadn't looked clean, we would have left.

A great area for shopping. However the room was clean, but the elevator and hallways needed a serious cleaning. It smelled.

I never leave reviews I stayed here just for 1 night immediately seen a roach on the dresser, front desk lady was never is at the receptionist always in the back, man sleeping in lobby, no hot breakfast just granola bars muffin & coffee, heat didn’t work in my room needed a quick place to sleep so not to upset but wouldn’t stay here for longer than 1 night

I reserved a room, tried to check in, was told there was no room's available

Overall room was clean. But, management needs to inspect each room after someone leaves. In my room the leather faux recliner need to be replaced, it was cracked. Also the ironing board was broken, it wouldn't stand up.

Friendly staff. However when we arrived there were several police and obvious issue going on. We are from 13 hours away so asked what was going on. Said nothing. Then as they brought someone out on Handcuffs the staff member swore and then said they couldn’t tell us anything. Had to be professional they said. Well that was not possible now. We decided once that was all over we would see the room etc first, which was fine. No further sissies and the area was beautiful and very convenient. Said they had breakfast but there was nothing, and no coffee in room or anything. Also still Waiting for my security deposit to be refunded.

First room I was there 45 mins before roach showed up. Moved to a second room with hair in the shower. All they could offer was another room but I was overwhelmed. Ended up cleaning it myself. Activity is suspicious. Didn’t feel too safe, definitely have to stay mindful. Definitely don’t recommend solo travel here.

Still waiting for my deposit back of $150 back. Was told it would be refunded since it was my 1st time staying there

Not bad, not the best

There was bugs in my room

The first room had no office chair and the shades did not work so I asked to be reassigned to another room.

Key constantly had to be replaced; had to return to front desk several times from 3rd floor due to this. Only stayed 3days but near end of stay noticed roaches in light fixtures over kitchen area and a few more on floor.

Very basic

It was my anniversary i paid for a suite got to the hotel and and they were sold out! All they could do was give me a double queen room and i wasnt compensated the difference i tried to call custome service just for them to hang up on the hotel staff! Im so angry

Check in was smooth and staff was friendly. Property was mostly clean however there was an overwhelming smell of smoke in the lobby and hallways. And too many tenants standing around in the lobby and near the doors. Other than that I would've given a better rating. Overall my room was clean and I enjoyed my stay.

It had a weird smell, the refrigerator was old. They had no ice machine. They had no extra pillows available. Breakfast was not what I expected only had oatmeal and nutrigrain bars.

Facilities needs improvement. Painting, replace sinks, loose drain plugs. Cigarettes smell.

Area was nice. Close to where I needed to be and was safe. The room its self had some damage. The bedding was clean but had some old stains and hair that was in the fabric. Pillows were really flat

They don't have ice machines on the premises. The hallways and the rooms all have a very distinct pretty nasty smell. The telephone did not work unless I pressed speaker to talk to the front desk. And to extend my stay was an absolute nightmare. I booked through expedia and was Was told they would email the hotel letting them know. I don't need to check out. But they continuously knocked and called telling me. I had to come downstairs to book, even though I had proof that I had already paid

It was very smelly when i entered into property. Room was smelly too. Overall experience was bad.

Overall rooms and facility could use a refresh. Furniture worn down and mattresses are weak.

The hotel was overbooked even though I prepaid for my room. The only room they had a broken shower and other issues. I did not stay.

It smells bad when u walk in the room

Bugs and the thing to control the window end up breaking

Horrible hotel

This hotel was roach infested had a two night stay. Did not stay even a few hours, definitely wouldn’t so

As soon as you walk into the lobby it smells like Weed. All the halls and elevators smell like it to. Don’t understand why places like this allow illegal drug use. On their property. Room was in ok condition but did kill a small roach as it ran across the floor by the bed. Was a late check in or I would have stayed elsewhere. But for over 100 a night I expected a clean drug free place and this is far from it

Read review before booking staff was helpful but they have a roach issue wouldn’t spend my hard earned dollars on this place

Things missing in the room TV remote and light bulbs

Stay was amazing except the latch on the door was broke and saw a bug on the wall and a smell to the room

Thè property was maintained in a clean and trimmed condition outside. The interior was also prperly maintained with no obstriction in the hallways.

I traveled to Charlotte two weekends in a row to do the NASCAR Driving Experience. We traveled from the Tidewater area of Virginia. We arrived close to midnight both weeks. Late check in went well and the night desk clerk was very nice... The rooms were clean and well maintained. I would stay there again.

There were other cheaper hotels in the same area, but I went with this middle priced hotel to be safer. Was 112 bucks compared to 60 or 80 in the same area. When we got back to our hotel at night time after our event, there were many different sized roaches all over the walls and floor, toilet seats and nightstands at night time, among other different types of bugs as well. My girlfriend was horrified. I'll never come back here. We were up all night dealing with this so we never got good sleep. However, I innitially asked the clerk who checked us in for a late checkout, he said yes no problem and wrote some notes in the computer system about it. The next day at normal checkout time we were woken up by housecleaning (after the roaches finally went away once the sun came out so we could actually get some sleep) and told there are no notes, and we will be charged for a whole other day if we didn't leave right away. This place is awful!!

Staff are always kind and helpful

Went to check in, they couldn’t find reservation. Asked to sit and wait up to an hour for it to show up. Weak sauce. Didn’t stay here went and founded a more professional place.

First the young man at the front desk couldn't find my reservation, but after 5 minutes of confusion when he turned the screen to me my name was sitting right there in plain sight. Finally checked in and given a room on the 3rd floor we're told the hotel elevator is broken. I have bad knees, but fine. We get up to the room and the bathroom is dirty. Tub is completely filthy and the bedding stinks. We went to Walmart to get bathroom cleaner and disinfectant spray. We also kept having issues with the room keys not working, but it seemed to be happening to a lot of the guests. Overall it's a poorly maintained hotel where the employees are obviously doing the bare minimum to get by.

The shower in room 300 is broken, no maintenance worker onsite on the weekends. The elevator is broken as well.

When I called, I was told elevator was working. Elevator has not been working for over a month. Got to room, it was dirty and smoke alarm had been ripped off the ceiling. We left immediately and did not come back. Will never recommend.

Extended Stay didn’t have enough rooms at the location that I had reserved, so they had to relocate two of my rooms to a separate location so therefore I had to split my party up and plus the new location that had the rooms were more expensive and Extended Stay didn’t offer any discount for the inconvenience

Lift was not working - so had to carry things in steps

I needed a pet-friendly hotel at the last minute. There were multiple cockroaches in the room and the shower had no curtain. Also, there were no outside receptacles to dispose of pet waste.

The hotel itself was ok there was Upgrades on the outside but the room we stayed in need of some improvement. Door knob was coming off stains on the bathroom sink not bad but definitely can use some upgrades in the rooms

Smell like cigarettes in lobby. A drug use traffic area.

Not much.

We pre-paid the hotel with Expedia but they overbooked and when we went there, they did not have room for us. They said that since we did not book them directly, they did not secure room nor contact us. We could not find any other hotel through Expedia either and ended up sleeping in a car.

Booked 7 weeks in advance. Told us the place was booked upon arrival. Said first come, first serve. Then said few rooms, but dirty and housekeeper gone..It was busy concert weekend and couldnt find other accommodations. Others were mad also and spoke to Manager. 30 min later, a few rooms were miraculously available. 🤔 ohh AND clean!?!?!

This was a literal roach motel. Our first room hadn’t been cleaned, there was trash on the floor, and it smelled like cat urine. They moved us to another room. When I went into the bathroom and turns on the lights roaches scattered. There were also roaches crawling on the AC unit. There were holes in the wall and burn marks on the counter. If I weren’t completely exhausted I would have driven the 3 hours home. I slept with the lights on hoping to keep the bugs away. This property should not be on Hotels.com it is disgraceful. The staff was polite and kind.

Smell in the room was awful and the bathroom counter was covered in cigarette burns.

My one night stay at this property was disappointing. I had been traveling many hours, and when I arrived, there was no restroom that I could use while checking in. The facility overall has not been maintained and kept clean. Once in my room, I found a bathroom that was not very clean, a stale smoke odor, and a refrigerator that was old and stained. Disgusting!

The room smelled of cigarettes and I smelled it the entire week I stayed. The Hotel should NOT be listed on this site as it has become an apartment of sorts. I was checked out early and room key given to someone else trying to get in my room. I was then RE-Charged after spending 800 to stay for the week. It was by far the worst experience I've had staying at a hotel and the sad part is I won't get any reimbursement for the mess I had to deal with.

There was no front desk agent for me to check in, when I dialed 0 for agent no one showed. Called Marriott and was provided no additional help

We didn't like the rust on the stove, bathroom sink, bàth tub! We got towels for one. There was two adults in the room! No ice at all! We were told to go next door for ice! We will never return. Never!

They almost didn’t have a room available, luckily even though we booked on here they had ONE left. The hotel was less than appealing on the outer exterior. A bit dingy. The foyer and customer service area were clean and smelled nice due to the constant chemicals from air fresheners. Then, you leave the lobby and as soon as you turn to the hallway..the STENCH. Thankful there is no carpet in the rooms themselves, because if there was carpet and it were to smell like the hallway, I would’ve found another hotel.

The manager was very welcoming on our arrival, however, our stay went downhill from there. The hallway entry way to our room was littered with debris and had to be vacuumed. The bathroom sink had stains and would not drain properly. The bar soaps had no lather and were very dry. On check-out there was no staff at the desk, we waited a while before a clerk showed up stating he was the only staff in the building. Needless to say, I will not be staying here for future visits.

The manager does not play about people being crazy out here shes exactly what we needed

In a pinch not what I expected.

The lobby was clean and the staff were kind and polite. Everyone always had a smile. Pleasant when needed something.

Other then check-in and checking out there was NEVER anyone at the front desk which was a problem for me. The kitchenette should be updated other than that the room was fine. They should offer king size bed rooms. The hallways needs to be renovated.

Advertised as extended stay, but no kitchen supplies—no silverware, plates, cups, pots or pans. No luggage cart, no ice, no coffee, and nobody at the desk most of the time. Worst of all the fire alarm went off 4 times starting at 4:30 am, had to stand outside til the fire department cleared the building. All false alarms.

Kitchen and Bathrooms need update.

My friends and I stayed here for one night after a concert. The floor looked clean but my socks told me another story; however, it wasn’t disgusting . . . just could’ve used a good once over with a swiffer or steam mop. The phone did not work and the air conditioner was a little noisy. I will say that the beds were comfortable.This is not somewhere I would want to stay long term but it was fine for one night after a concert.

Good service. Clean and matresd was comfortable.

Room had a foul odor and I had to kill a few roaches on my way out.

We would not stay and left. It’s been 10 business days and still have not received my refund.

Our room had mold growing on the bathroom ceiling and exposed wiring in the bedroom where the missing smoke detector should have been. The entire hotel smelled like cigarette smoke despite being a no-smoking hotel. The hallways were littered with food and crumbs. The hotel locked its doors at 11 pm for security, but several of the doors either didn't shut and lock or were left propped open.

That hotel smell so bad it was one of the dirtiest places have ever been

Arrived at the hotel and they could not find a reservation. Gave them confirmation number and still couldn’t find my reservation! Room was Filthy. Entire hotel Reeked of marijuana. The room was filthy. People screaming in the halls. Had to return to front Dess three times before my key worked. Overall terrible experience!

This place is not what the picture describe the bed was too soft the windows will crack

The only thing unique was how disgusting it was. Ive never in my life stayed at a place so unclean. We where willing to move hotels without a refund but unfortunately all in the area where booked up. Also witnessed about 7 other groups get told they didnt have a room for them even though the people had reserved rooms. The check in did not start at 3 pm as we where told. There was music coming from a room by the front desk that you could here all the way down the hall way.

When I first got to my room it was dirty and had bugs. I called the front desk an Emanuel was very prompt to change my room and make sure I hade an enjoyable stay. Kudos to Emanuel for being a great employee. I explained the issue, he listened and corrected the problem!

This property is absolutely overrated on Travelocity. This was the worst stay in the past several years. On Travelocity, it said the breakfast is included but it gave us just coffee and some trek bars. No other foods. No seats. This should not be regarded as "breakfast". It should be said just "snacks". So, my family had to go to a diner nearby. The room did not have a sofa nor coffee table. The bathtub didn't have a drain stopper, so I had to use a towel as a stopper. There was no information about the hotel amenities. The TV didn't show NBC, so we couldn't watch the NFL Sunday Night Football. There were a couple of dog poops in the stairways though these were cleaned an hour or so later. And, this may not be the problem of the hotel, but I couldn't check in first. The staff said the payment wasn't confirmed though I booked it through Travelocity. The credit card that I used to book it was recently replaced by the card company. That might cause this issue. Anyway, the staff told me to call Travelocity to solve this issue but I couldn't find a telephone number on my itinerary on the Travelocity web site. Later, the staff said it was solved somehow, so I was able to check in finally. So, bad experience with the hotel and Travelocity. I have been a great customer to Travelocity for many years but I may need to change my default travel service provider.

Comfortable.

I like the area for shopping. GREAT

The hand soap doesn’t lather. It’s like trying to get a piece of cardboard to produce soap. The breakfast should stay out longer and coffee should be out all day.

No ice available on site. They will provide an ice tray to make ice in the room. Breakfast is coffee , which was not ready at 8 am, and Nature Valley granola bars. There is a nearby restaurant called Blacow: it was excellent.

Check in was smooth and the desk clerk was friendly and helpful. The room looked clean, but smelled of cigarette smoke mixed with air freshener. The hall way smelled strongly of pot and the surrounding rooms were very noisy. We left to head home at midnight just to not be there anymore.

Amazing staff! Thank you guys are the best! I never felt so home. Thank you

Great stay will stay again when we go to another football tournament

Room seemed cleaned bed was made but when I pulled back the covers it was hair everywhere! Tub had a covering that looked dirty and when I actually looked it was a dirty hand print still on the wall of the shower.

More convenient to restaurants and store

The staff was very friendly and the room overall was clean. The main issue was the whole hotel smelled like cigarette smoke. No matter where you were in the hotel, it smelled like smoke. To the point I awoke with a headache.

I enjoyed my stay at this location, thank you!

The room was very nice!