Embassy Suites Hotel Charlotte

Amazing room service, great staff, comfortable The lobby was hot

Spacious room and breakfast buffet Low shower pressure

There was a horrible smell throughout the hotel during my convention. I had to rebook a flight back home because I got so sick from the fumes. I was ill in their parking lot and couldn't return to convention. I lost a whole day with my work trip. HORRIBLE experience.

Very clean and spacious rooms. The very first staffer we met was not so friendly. It took too long to get our rooms ready and since we were on a time crunch we had to cancel one of the rooms and ended up with 3 per room.

The Managers reception was nice because of the skill of the bartenders!! The staff was friendly . The public areas were sparkling clean. The quality of the breakfast food was mediocre. When I called to ask for my room to be cleaned the front desk said OK but no one came. Nor did the engineer come to fix the smoke detector. I asked for towels and that never came either. The quality of the snack food at the reception was mediocre. The worst chips and salsa ever.

Good

Location great! The shuttle service awesome

I'm planning to visit again just to relax.

Everything was great ppl, food, stay

Everything was lovely the breakfast down to the dinner They only had two luggage carts I feel they should have more then just two

Everything It’s was hot downstairs they need air and just for one soda was 5 dollars and something

Very clean, organized. Lovely lobby/atrium. Spacious room. Enjoyed the complimentary happy hour, snacks and buffet breakfast. The atrium was extremely hot as was our room. We could not get it to cool below 80 for most of our stay. In our unit, the hand soap in the bathroom was completely empty and the microwave didn’t work, which was inconvenient. In the AM, we discovered we were only provided with decaf coffee. While these are not deal breakers, it was inconvenient. However we would stay at a different Embassy Suites again.

The property is being renovated. The AC in the lobby and restaurant area does not work. It was not as soon as we walked in. The AC in our room did not work and we did not have trash cans in our room. I ultimately complained and my room was changed half way through my stay. I had to complain several times. I would not recommend.

Indoor pool A little outdated

Exceptional

Hotel is in the ideal location. Rooms are clean and hotel has recently been remodeled! Mangers Happy hour is a wonderful amenity. Staff was helpful and friendly.

Breakfast

Always like the happy hour and breakfast Thank you! Great time but kind of ridiculous to charge a 30 + year customer $10 to park when staying at property! Will not be coming back for that reason!

Exceptional

Exceptional

Exceptional

The hotel is undergoing renovations, so there rooms are like new. Unfortunately the fitness center wasn’t available during our stay due to renovations. The hotel is conveniently located to the airport and near the city. Breakfast was good. We would definitely stay there again.

Exceptional

When I go down to breakfast, I see that the ceiling tiles have fallen from the ceiling, and the workers are walking past it with no caution signs. When I get back to my room, I decide to pack up and shower before leaving. I hung 3 shirts up to dry when I get out of the shower. One of the hurts have a big burn hole and the others have several small burn holes. These are designer pieces used for shows. This was caused by water from the shower, getting into the fire alarm, but the fire alarm did not go alert. While leaving, I see that just too levels underneath they were scraping up the carpet. I think this building is in its last days for sure.It

Everything was great. The staff was nice.

New rooms, nice and cold in my room. Very friendly staff Elevators broken, too hot in general areas, cleaning staff needs to check soap in showers, not enough staff at the bar.

It had a pool for my kids The staff, very unprofessional, they came in our room way before check out time and took our belongings including our baby’s car seat. We were down stairs eating breakfast before we realized. Only thing the staff said was sorry

Unfortunately the hotel was extremely under staff. No Air Conditioning in the main lobby areas. Elevator, only one worked all weekend which was horrible with the having to wait in the heat. Our room was ok a few unwanted guest crawling in the bathroom. I will say the bed was very comfortable but the whole experience wasn't great. Will not return.

The cleaning staff is excellent but understaffed. The shuttle drivers are top notch; Hector,respectful of elderly issues, and was prompt , drove safely, and very pleasant. I was very surprised that there was nothing in the rooms to suggest restaurants in the area or malls, parks, nothing. The front desk had no suggestions either when one person who was have an issue asked about a drug store or Walmart, Walgreens CVS ect. Thankfully, between the 20 or so of us, we could come up a temporary solution. The breakfast was excellent and the omelette station associates were very very good. The rooms well appointed, the one and only person serving bar and tables all day was also very kind and pleasant considering what she had to do. Shame on management; hire staff !!

I loved the rooms n very nice looking hotel. The lobby was too warm n elevators not in working order there was one working elevator n many people took forever to get up n down. Not enough staff help. The shuttle was great feature took us back n forth to airport n to wedding.the staff at desk very nice.

Everything was great about the property, location, employees The fire alarm started chirping all night long! Every few seconds it was loud chirping noise, we couldn’t get any rest

Very good

Great stay, class and, friendly staff. 3 issues. 1. We asked to have purchases changed 2 days in a row. The beds were made but the sheets were never made. Probably a communication problem between front desk and housekeeping . 2. We couldn’t cast to the tv. Front desk sent maintenance. Mtce said they didn’t know anything about the tv. Staff should be trained to help guests. 3. Not enough luggage carts force other check in or check out. Had to make numerous trips to unload and load

Great experience

Amazing Staff, Food, and Rooms.

Exceptional

Good

Great place .. awesome breakfast and nice pool the staff and location was great!

Room includes refrigerator, microwave, coffee station, and he bed was comfortable and the room was clean. The staff was okay. Complimentary Breakfast was delicious excellent! Staff at the bar was friendly. Happy Hour was Happy!

It was clean and very friendly staff Cleanliness

It was clean and very friendly staff Cleanliness

Good

Good Spot

Exceptional

Bad

Very nice place to visit while traveling. Excellent breakfast buffet and very good house keeping staff.

My entire experience at this location was excellent!

Everything Pets

Exceptional

Everything Pets

Only one of the three elevators was running at any point during my stay. The fitness center was being redone and not open. Trash facility.

Very good

Staff and breakfast was great.

Overall nice older hotel, it’s in the midst of a renovation, some rooms are updated..luckily ours was updated. Our first evening was a Saturday, the hotel was quite full - many kids and young rowdy guests. Our second evening was much quieter as there were mostly adult guests. Breakfast was great. Our room was clean…the elevator floors were often wet and sticky as apparently folks coming in from the pool or carrying drinks left the elevators messy. The property is getting much needed updates, it was a good value as rates were less than other properties in the area.

Bad

Nia from the front desk was very helpful. I had a glitch in my reservation and I feel she went out of her way to work it out. 👏👏 Also I would like to point out James at the omelet station who was working the station alone and was quick and friendly. He worked as fast as he could with a smile. I would highly recommend this hotel.

Life staying here! Staff was excellent & bar staff were great too!

Surprisingly, I have nothing bad to say

Breakfast was good needed to be hotter

Everything was amazing N/a

Everything was amazing N/a

Exceptional

Exceptional

Everything was perfect for our stay.

I never expected to have the experience we did at this hotel. I’ve stayed at other locations and never had any issues. A staff member tried to come in our room twice without knocking and was not there for any service. We had to have our room moved due to upgraded or cleaning being done to the couches during the middle of our stay. When I voiced my concerns a manager was very dismissive. I wouldn’t stay at this location for free!

The food was nice, the pool was clean, I liked everything

I liked everything

poorly staffed breakfast - one one poor guy working the omelet station - i felt sorry for him - he did his best but the line was at least 30 people deep and took 30 to 40 minutes! We did not even try yet would have loved an omelet.

Good

I must say that I enjoyed everything. My grandchildren had an amazing time. I especially enjoyed the breakfast made to order. They even gave a sprig of a flower for Mother’s Day. Absolutely beautiful

every thing The elevators move slow

every thing The elevators move slow

Everything

Exceptional

Exceptional

Very modern, comfortable room. Happy hour and breakfast were excellent.

Very modern, comfortable room. Happy hour and breakfast were excellent.

Very good

Exceptional

Very good!! Definitely would stay again

The room was clean and the breakfast was great!

Some staff were helpful such as Hector who helped us find a good place to eat and a couple ladies up front who were on night shift as well. Had issues the whole time. Housekeeping was rude and refused to get anything from our room. I asked and they said maybe at 12 and never came. Had to go without tissue after calling down over and over till we got some.They had given us a room with mold and water that was leaking that my child was in as well. Then we had to wait for another one and was out of a room all day.Then we called for an accident in our room where glass was broken from getting food out of the microwave and the glass fell out and didn't have a way to clean it. We had a 2 year old in the room as well as my 8 year old and there was no urgency to help get it cleaned. Then we asked the house keeper who was across the hall and she said she wasn't assigned to our room. Then the pool was closed for most of our stay. This definitely wasn't the graduation vacation I had hoped for.

Some staff were helpful such as Hector who helped us find a good place to eat and a couple ladies up front who were on night shift as well. Had issues the whole time. Housekeeping was rude and refused to get anything from our room. I asked and they said maybe at 12 and never came. Had to go without tissue after calling down over and over till we got some.They had given us a room with mold and water that was leaking that my child was in as well. Then we had to wait for another one and was out of a room all day.Then we called for an accident in our room where glass was broken from getting food out of the microwave and the glass fell out and didn't have a way to clean it. We had a 2 year old in the room as well as my 8 year old and there was no urgency to help get it cleaned. Then we asked the house keeper who was across the hall and she said she wasn't assigned to our room. Then the pool was closed for most of our stay. This definitely wasn't the graduation vacation I had hoped for.

Very good

Hotel is nice staff is very friendly and helpful but the parking is not the best especially since they charge you for it have a disclaimer that if anything happens the are in no way responsible

Exceptional

The customer check-in Representative was very friendly, patient and helpful with my checking in upon arrival.

Not hot. Breakfast was maybe a 5

I heard bamming all throughout the day and night like construction was being done on the floor with us. Complained about it to the evening desk personnel and day personnel that Saturday but nothing was done. It was my birthday weekend and I wanted to relax but that was definitely cut short because I couldn't sleep that much with all the noise.

Superb

The breakfast and cooking crew was AMAZING! I heard bamming all throughout the day and night like construction was being done on the floor with us. Complained about it to the evening desk personnel and day personnel that Saturday but nothing was done. It was my birthday weekend and I wanted to relax but that was definitely cut short because I couldn't sleep that much with all the noise.

Good

Exceptional

Good

The breakfast was fresh, friendly staff

Everything was fantastic

Hotel is going through renovations. Work area was not covered up. So you were exposed to breathing dust and dust every where

Great stay! Easy and hassle free.

Breakfast was not like your facility in Concord but it surficed. Was looking for turkey sausage and more hot food selections.

We loved our stay at this property. Check in was smooth, the room was as described, we also enjoyed the bar and restaurant area and the complimentary breakfast was excellent. We would highly recommend this hotel.

N/a

The staff was friendly and very knowledgeable the hotel was clean.

First, I was not given a parking pass at check-in, which caused some confusion later. Second, at check-in I was given two bottles of water and a bag of chips for free. That night I used the gym and had one of the bottles of water. After working out, I wanted a protein shake, so I walked to the on-site market, but they didn’t have any. I then went to the front desk to get some toothpaste, and the lady working asked if I needed to pay for the water I had. I explained that it was given to me at check-in for free. She then asked how it got from the store to the front desk. I explained again that I already had the water and told her if I needed to pay for it, I would—if that’s what she wanted me to do. She responded, “I just want you to be honest.” I was honestly taken aback by that comment. I did report this to the manager the next day and hope it was addressed with the staff member. Aside from that interaction, the hotel itself was good, but experiences like that can definitely impact your overall stay.

The hotel is renovating floors at a time. The staff was amazing from check in to bat staff to breakfast staff to cleaning staff! I was soooo impressed with the friendliness and helpful attitude throughout my stay. Highly recommend. Construction is necessary for improvement. Glad they are improving the insides of the outdated floors.

Good service

Breakfast was great! And the reception dining was also great, nice way to whine down.

The room we stayed in was left unlocked and open until we got there at almost 9 PM. The renovations woke us up at 7 AM. They had no plates or silverware at breakfast. No towels at the pool. All but one elevator was broken. More than one time in our 14 hour stay, it took longer than 20 minutes for the elevator.

The bed was comfortable. Breakfast had a lot of variety. Appreciated the staff that made your omelets fresh. The hotel ran out of towels and wash clothes, I remained without until 10 pm. The pool area also lacked towels. In the pool area there were 2 large bricks that were loose. One of the climb ladders on the 5 ft section of the pool is broken and hanging in the water.

There was no water station.

Breakfast and the room bed was so comfortable Great parking happy hour

Pay to park but it’s worth it

Breakfast was great. Personal made to order. All the people working there were polite and doing their job. I like it all.

The pool for the kids & the complimentary drink vouchers The room was musty on arrival Cups on counters looked dirty 1 out of 3 elevators worked for the first 24 hours .. on the last day 2 out of 3 were working

The accommodations - the business center was out of service. The rooms were very outdated. The phone in the room was not working. The Registration clerk during our check in process was not pleasant.

Clean room, nice staff.

The breakfast are was chaos: plates and food were missing. Individual guests took a LOT of food, which meant those behind them were left with little. The check-out was complicated because the person in charge was not able to figure out why payment had not been processed correctly. He sent me to his colleague for a problem he solved with my help, after I waited for his colleague to show up. I hope I am not charged twice for this reservation!

Yes..everything was outstanding

I had a quick and friendly check in. The room had no blanket and pillows for the pull out coach. We went to the front desk twice and called once to get and it never arrived. The bath tub drained very slowly which wasn't pleasant. We won't be staying at that location again.

Very clean Nothing

the property was currently being renovated one out of three elevators work and our room had a broken heater, the staff was nice and the breakfast was good

Good

Lobby was clean. Afternoon snacks and drinks in lobby were nice. Housekeeping was friendly. Room was spacious and clean. $10.00 charge per car for parking when booking w 3rd party(Expedia). Overall good experience and we would come back.

The property was clean, the staff is friendly. My room key didn't work twice, but I was able to get quick help with that. I also was charged for parking, however I didn't drive (uber everywhere) I told the lady at the front desk, she said she would take it off but it wasn't. I called back, I was told they would take it off, but as yet they haven't.

No towels or wash clothes

Hotel is being renovated so some issues to be expected. Staff is quite apathetic. The clientele here is a bit sketchy, too. Amenities are excellent. All in all, not a bad place but also not exceptional.

The staff was amazingly nice and the process was so smooth, it was so quiet the environment was great ! the Rooms were so clean i would definitely go back

The hotel even had Happy Hour with free drinks and light snacks!

Room was clean but a bit shabby. Beds were not comfortable. Hotel is currently under construction which I did not know when I booked so was very loud during the day. Unable to rest.

We spent a hour in the room bedore leaving for the concert it was 80 degrees in the room but cooled off gradually. We washed up and if you ran water in the sink, the tub would start making gargling noises. ( The tub also made the same noises when we took showers later, those pipes had alot to say.) Then my daughter picked up a wash cloth and a roach or bug egg was secured to it. She was grossed out so we checked the other cloths and towels very carefully before using them. When we got back after midnight it was a little warm but I am having hot flashes so I was not sure. But my daughter's tried the thermostat and it would not work. I did not asked to be moved to another room since it was after midnight close to 1 am so we just slept as well as we could. The staff was super nice and the room itself was very spacious with nice furniture. The beds were soft but I would not stay there again. Thank you for your time.

The property double charged me and they're pretending they can't do anything about it

Disappointed that I couldn’t get a late check out and change king room to 2 double beds

First of all they had no milk just skim milk, and when I asked for milk they gave me buttermilk. They had cream packages but when I put my had in the jar it was sticky. I had to got to the store and buy coffee out every morning . Day two no toilet paper. I want to the desk and she ask me was I sure? Then I went to their store to get snack and brought my debit , they sold me the only take cash? Went to the bar cash only, why? Also, no internet day one. I ask to speak to the manager, never did she was not around. I should get a discount for all that mes. So I rate the -10

The room was for five people two queens and pull out sofa there was no blanket for the person sleeping on the pull out sofa

We have two minor complaints and that’s it ! Hotel is absolutely beautiful. It was under renovation when we came so the room was a little warm. Simple. No biggie at all. We cracked the window. However the two lady’s that work 7-3 could use some etiquette training. Mannerism was off BUT the freaking awesome lady who was training the young boy during the 3-11 shift is absolutely superb. We will definitely be looking for that duo when we return ! Hopefully we can experience them again. They were so amazing we give the stay a 5!

Construction was going on on a saturday started at 6am

Great breakfast!

The hotel is absolutely beautiful. The evening staff is incredible. However the hotel was under renovation so our room was just a little hot. We are not complaining, however. Morning ladies are a little rude. But the lady and her trainee that she was training that evening made up for them completely. That duo was incredible Our whole stay.

Clean room, but just renovated. Room wouldn’t go above 67 degrees. Asked for assistance, no one came. Asked for an extra blanket, no one came. Wouldn’t say again.

Great service

Check in was very easy coupled with the Hilton Honor app. I was offered water as a nice gesture. Each night with the guest reception was great with good snacks and the 2 free drinks. The room was everything I needed and more. Plenty of space for my needs. Wonderful shower. Comfortable bed. The breakfast everyday was amazing and a great way to start the day.

Easy going check in and clean. Staff was excellent

The staff was courteous but the property is very outdated with much deferred maintenance.

We stayed in one of the recently remodeled rooms and it was very nice. However construction was still ongoing on other floors and the noise and parking lot congestion was a little disruptive for customers. Minimal inconvenience but interruptive for sleeping in and in-out travel on the property.

So nice to have excellent free breakfasts and a couple of drinks in the evening! Hotel was under renovation so there was some noise that bothered us here and there. Staff members were all so courteous and helpful

asked for extra pillows, it took 2 days to get them. also, the electric socket did not work next to the bedroom sink, and after 2 nights, it was still not fixed by the time we checked out.

My room air conditioner didn’t work, room smelled of mildew, young lady at front desk was rude when I ask for a sheet, pillow and cover for the pull out couch. This was the wirst embassy suite I ever stayed at. Definitely wouldn’t recommend this location based on my last stay

It was a quick overnight stay to catch an early flight out after driving 4 hrs. 2 free drinks helped ease the stress of driving in Charlotte. Drinks were well made. Food was mediocre. Reception was a little cold, room was nice and quiet, Bar staff was Great! I would stay here again.

The staff were not helpful or knowledgeable about the airport shuttle schedule.

Love it everyone was friendly

Clean room, excellent staff, helpful, friendly

Breakfast, room size, and staff friendly and responsive.

Sleeping on the pullout sofa was extremely uncomfortable. Springs were poking up into my back. Any move would cause the whole thing to squeak and creak loudly. I asked the front desk for pillows but they just apologized and said they didn’t have any. Also, the music in the open atrium lobby was so loud and never ceased throughout the night, clearly heard in the first room with the sofa. Blaring rock and pop music at 4AM as I was trying to sleep.

Great hotel but we were there when they was doing construction and had a group of kids for some tournament. I think if those two points wasn’t in play it would’ve been 5 stars

Room was very spacious and comfortable. Very clean

Cleanliness great. and staff amazing. Breakfast choices wonderful.

Great stay!

The staff was very courteous and helpful. I really appreciated their helpfulness and patience. My room was very clean and comfortable!

The ac was out in the room. Stopped at about midnight. Tried to call the front desk 3 times no answer. Sweated all night. Room smelled like paint. Floor was in process of renovation. Had to step around tools to get to room. Told the front desk of issue upon check out in the morning and the guy said “oh, that’s too bad. Sorry” One bright spot was Sabrina at check-in. She was awesome and very helpful. I wish I could say the same for other staff.

When i arrived, my room wasnt ready. It was then 6 hours until i could get into the room. Then, even though i paid for late checkout, they still made me checkout at noon.

Excellent all around

They handled an airport blizzard well.

Large, very well kept rooms. Really like the late meal service for all the people, like me, from cancelled flights.

Friendly staff despite having no power & a storm!

Staff helpful

Breakfast was great. Bed was awesome. Bar service was cool for the Panther game too! Very well done!

Greatl

Very clean room and helpful staff.

Cleaniness, great staff, amenities, beautiful hotel!

The toilet Had Piss init , I could hear everything going on In the room beside me . They Were Sooo loud like literally I could not sleep when I told the front desk they only offered Hilton points because I booked through a third party /

Relaxing

I’ve had embassy breakfast several times before, but this particular time it was not too good. The pancakes were awful and the bacon was overcooked.

It was a little outdated but comfortable

The hotel is remodeled, so you can tell it is an older building. The room wouldn’t get cool & the microwave or coffee maker wasn’t working properly. The breakfast was typical hotel breakfast, but it was a nice variety. Overall, I do recommend this hotel mostly because of the wonderful staff.

We literally did not get any sleep could hear cars going up and down road all night like they were racing

Wow just amazing, size of the rooms are amazingly huge. Breakfast OMG its like pre-covid time. 5 star.

We were put in a room that was being renovated & was not informed. Our sink was consistently clogged. Our shower leaked into the room. Housekeeping never was serviced because they did not acknowledge us after speaking with them & confirming a time for them to come by. We did get ankther room but the entire stay was extremely poor and no apologies or assistance was given without serious advocacy.

The stay was very nice.

I

The hotel was supposed to have the bar/grill open through 8 pm is the one reason we decided on this site. I understand it is Christmas but I contacted them 4 days prior to verify the bar/grill would be open however they decided last minute Christmas Eve to close it Christmas Day. So the didn’t have all the emenaties available.. there was also to be a 2 drink on the hotel as well. We drove 8 hrs

Very good everything

Front desk lady on Saturday,bartender on Sunday, Hector and security gentleman.

Staff was amazing, clean room, breakfast was on point and we got two complimentary free happy hr drinks for the days we were there. Can’t ask for more than that. Excellent service. The view from the room was perfect. Can’t ask for better. Definitely staying there again.

We had a great stay!

When I complained to the front desk, I was looked at as if I was the problem. I was not allowed to enter a room before 4:30 in the afternoon, and on the day I was leaving they were knocking on my door at 8:30 AM asking me when I was leaving.

Cleanliness

It was an okay stay.

Easy check on, clean room, great ambiance, good food at the bar

Staff was amazing, breakfast was very delicious, and the rooms were nice.

The view from our room was very beautiful.

The employees were very warm and helpful. The breakfast was awesome! The free drinks and snacks in the evening was very much appreciated!

Wonderful hotel! Amazing breakfast!

Breakfast was fresh every morning and if something got low it was refilled quickly. Nice atmosphere. Staff was very attentive and the bar has a good selection

Excellent

The hotel is doing building maintenance work everyday from 9am. There is nothing they are willing to do for guest that are still sleeping.

Everything was good overall

Old needs upgrade

Courteous reception easy and fast

Yes I had a great time everything was amazing!

The room was spacious and clean. The breakfast was delicious.

I had an amazing experience at this hotel! From the moment I walked in, the customer service was exceptional—everyone was incredibly friendly and accommodating. The hotel itself is clean, well-maintained, and very affordable. I highly recommend this place to anyone looking for a great stay. You won’t be disappointed!

The room was a nice size especially for my family of 5, the amenities were amazing but the room above us sounded like it had work done going on and woke us up 3 of the nights we were here. While the staff was friendly for the most part, a fire alarm went off asking us to make our way outside. No staff memeber was out there to check on guests, there was no communication to guests that it was safe to go in, for the most part when it was obvious we could go in, groups of guests started to go back in. Nothing was said or done to insure that guests were ok. Other than that, the hotel was relaxing and nicely located.

Staff ok

Hair in towels. Microwave didn't work. Below adverage cleaning.

The carpet had a few stains but the bedding, bathroom, and the rest of the room were spotless. The room and hotel are a great value for what you pay.

Room was clean and comfortable. They were remodeling but did have cutoff time for a quiet evening. All staff was amazing and friendly.

Staff here is very friendly ! Enjoyed that our room was cleaned each day . Our room was nice and roomy - the only complaint would be that it was facing the street and a bit noisy with the traffic . Enjoyed our stay and location is perfect

The breakfast was always cold. I had to put it in the microwave. The faucet in the coffee bar was dripping black sludge! I did not use the water in the room. I could not raise the temperature in the room no matter how much I adjusted the thermostat. Other tan that, it was just great.

They accommodated me upon arriving early and held my luggage. The staff is very kind!

I wish I could give this place 10 stars! The establishment is gorgeous, clean, the staff are so friendly and accommodating, and the suite was bigger than we anticipated! The breakfast was amazing, and we loved the complimentary social hour. It was a great way to kind of bring the guests together; like a family-style gathering!

Excellent

Spacious and clean

The manager was amazing. All of the day time staff was wonderful. The night shift not so much but the rooms were nice and clean. The kids enjoyed the indoor pool.

The overall cleanliness needs improvement

Welcome fro front desk

Front desk lady was amazing. There was a problem with my reservation that was supposed to be corrected but wasn't. The first person blew me off, but the lady that checked me in went above and beyond.

The hotel was clean, well maintained, and beautiful. Staff was friendly and accommodating. Hotel was in a convenient area.. would definitely stay there again.

The room was clean the staff was very helpful

I arrived at the hotel around 10pm and by 4-5am my car was broken into.

Very clean and staff was so friendly!

Embassy is one of my favorite hotels, however, this embassy wasn’t as grand as the others I’ve been to. I was totally expecting an option of salmon and fresh berries for breakfast and was totally disappointed

Todo muy limpio y ordenado

The property was great.

Hotel isn’t as advertised

Have stayed at Embassy Suites in multiple cities. Very consistent.

awesome

Bar tender(with dreads) evening of October 18th was excellent and we appreciated her friendly attitude. The food service attendants were attentive and very helpful. Good stay all together. 😀

Very clean hotel

Clean room

I love Embassy

Staff were great . Hotel was very clean . Felt safe in the area.

Staff was friendly and helpful. Convenient airport shuttle. Breakfast is always great and rooms clean and comfortable

Everything was good. I love Embassy Suites and look forward to the big breakfast in the mornings. Three friends shared a hotel room, and each had enough space to spread out.

Great hotel at the airport!

Toilet was leaking. Otherwise everything else was fine.

Hotel is outdated. Had to change rooms on first night because the mattress smelled like urine. Ice machine didn’t work in multiple floors and everything needs an upgrade. Staff was very friendly and helpful.

The property should make sure if you stay here that they just don't charge everyone 10 dollars per night for parking even though you may not have a car you drove. Not automatically charge it to your bill.

When we arrived Sabrina greeted us with a smile. She was friendly and helpful. She made our stay pleasant.

Housekeeping comes to replace towels and make the bed only if you ask. Happy hour and snacks are good and breakfast is the best.

There was blood on the inside of the comforter on one of the beds. The bellboy Gary, let the luggage cart hit my truck passenger side of the truck( left damage). The front staff had me write my own incident report on blank paper, no one has still followed up after being told the only upper management on site was a engineering supervisor and that the regular manager would not be available until that Monday. My stay was 9-26-25 to 9-28-25 ( 4800 s Tryon st, Charlotte NC). The breakfast was good, bar staff was amazing.

The room was very clean and updated. The staff was welcoming, helpful, and responded promptly to requests.

Always nice however the room are showing their age.

Hotel itself was fine, no issues with the interior or staff. However, had two employees locked work trucks broken into. Thieves drilled the locks out of the locked toolbox's.

We only ended up staying for a night, but it was lovely. The room was clean and very spacious for myself, my husband and our one year-old. The breakfast was nicely stocked and had much variety. Our baby enjoyed the oatmeal and they had an area where you could build your own omelette and have it cooked for you, wish I would’ve noticed it sooner because you don’t see that in most hotels ! Instead the french toast and self made waffles were delightful ! Overall, we will be booking again in the near future !

This property was great to me love it

I only gave two stars on the staff because the cook was AMAZING and should probably be put in charge of hospitality. They were slammed and he never stopped smiling and having a good time. However the front desk staff seemed very over whelmed and it showed in how they greeted and dealt with the customers.

Nice Stay.

As I was checking in to the property two of the employees at the front desk were cursing each other out and yelling at each other. It was an aggressive start to say the least. Several of the lights in my room also were not working properly and I had to call maintenance who only unplugged the lights rather than fix them.

Everything was great. The staff Tonya Michelle Rasheed Garry and Cortez!

Like the afternoon reception and also have a great breakfast.

Great stay

Had last minute availability for a quick overnight stay when our flights were delayed and cancelled unexpectedly. The staff is nothing but kind and polite, and the room is massive!

Property was close to the airport, served a hearty breakfast with a smile and had a happy hour for guest. Room was spacious, comfortable and clean. Overall great experience.

Close to downtown Charlotte

I have no complaints. Very pleased.

There were roaches in the room. The sofa was outdated & the sofa cover wouldn't stay on. The omelet station person was putting ear buds in his ear with plastic gloves on his hands & cooked with the same gloves. I won't be staying at this location again.

Definitely outdated and run down/dirty. Found a used toothbush on the pullout couch when we opened to use. Overall coildnuse a good cleaning

Terrible disruptive electrical noise from the back of the building that made it impossible to sleep.

I had only 1 thing and that was to call the maid to my room to clean because there was dirt on the carpet and bathroom wasn't clean to me. So my room needed a cleaning to me.

Upon arrival, I noticed a linen bag in the closet, which I assumed contained all items needed for the sofa bed, including a blanket. Because of my sons’ individual medical and sensory needs, I also proactively requested an additional blanket, which was delivered promptly. Later that evening, I went to prepare the sofa bed and realized the linen bag did not include a blanket as expected. I attempted to call room service three times, but no one answered, so I submitted a second request via the hotel’s text messaging system, along with a request for two extra towels. The towels were delivered while we were out, but the blanket was not. When I followed up again via text, a housekeeping employee came to the room and stated that hotel policy prohibits providing a second blanket. I explained that this was not a duplicate request—it was for the sofa bed, which was missing its blanket…The employee interrupted, and eventually said, “I’ll go ahead and do it this time,” in a tone that made me feel dismissed and uncomfortable. Because of that encounter, I placed a “Do Not Disturb” sign on our door and chose to decline housekeeping for the rest of the stay to avoid further interactions. The following day we left the room with the “Do Not Disturb” sign displayed on the door, the staff ignored the DND sign and entered the room when we were out. I have never had a hotel ignore a guests DND request before. An apology was provided, but I left uncomfortable for the rest of my stay.

This hotel was such a joy to stay at we didn’t even know about half of the amenities that came with our stay every time we turned around there was something new for us

Very noisy outside and we were right in front of the elevator so our dog was a little nervous about all the people but it wasn’t too bad. Worst part was the A/C seemed to be leaking so the area all that closet was wet and we had to put a towel down.

It was extremely loud, inside and out. The street outside sounded like people were constantly drag racing and since there were multiple events going on, kids were running around the halls, slamming doors and leaving candy wrappers everywhere.

We stay here every year because we really like this hotel and the area. But we waited over 2.5 hours for room service for dinner. It was almost 10:00pm

Positive: The free morning breakfast spread was very good!

We really enjoyed our stay. The staff was awesome always ready to assist we loved that we could get a good hot breakfast with grits:).

Stayed here during a layover and everything was well prepared upon our arrival

My grandsons had a ball they happy I'm happy

The food and and happy hour was great.

Great hotel for a family. Nice facility, easy to get to and plenty of parking. Nice atrium.

Professional staff, courtesy people, friendly, nice atmosphere to be around

Good

We arrived a day early and asked for a room. Receptionist told us no rooms were Available at all and we then booked one on Expedia and they allowed us to check in. We were also there for a family reunion and the hotel catered and ALL OF THE CHICKEN was raw and bloody inside.

It was nice to have daily room service and the food was exceptional. The amenities including breakfast, a pool and gym were great. The staff was friendly and helpful also.

Everything was good

I like everything about my stay. Me and my family will be coming back.

Not one of the better locations. Not enough towels or bedding, despite requests ahead of stay. Odd odors. Understaffed for this busy location

Breakfast was the best I have had at a hotel. Staff were the best.

Booked this last minute as a family of 4 and have zero complaints! Breakfast was great and everyone was friendly.

Would stay there again, convenient to everything in Charlotte

Liked everything about our stay with 3 kids.

The front desk person, Nia. was congenial and upgraded us. She remained calm and professional even when inundated with questions by an inexperienced staff person

This hotel is the worst. Refrigerator did not work, pool closed, a/c . Not cool. we had dinner at bar restaurant. Kept forgetting requested food items, and I had to request fries for our child three times as well as desert. When I got bill, they charged me three times for those items. So every time i told them we did not get item, they readded to bill. Our daughter and son we with us. Their truck window was smashed and car broken i to. When police came, they asked who recommended the hotel to us and said they have break in and robery calls there 3 times a week. Tried to speak to manager, never available, said she was not on site.

I liked th complimentary happy hour tickets and snacks. One of the sinks didn't work

It eas a very busy weekend and only 1 person working front desk during check in causing a very long wait. Breakfast was great, but very understaffed again for the amount of people staying. Room was clean and comfortable.

The property is very nice and modern! I love the elevator set up and the room set ups! When we entered the room it was nice but the toilet was clogged…that was really the only thing that was wrong! Other than that, I would stay again!

Great place to stay. Shower could have been better

Love it

property very new, renovated with great amenities

The staff at the reception was very unpleasant, they had a 50$ deposit requirement which was fine, also a charge for parking at the hotel we already payed around 400$ for, but then once the payment went through there was an additional charge of 270$ after coming back to the reception and asking what it was for they said that we had selected to pay at the hotel instead of over Expedia which was not true, I had offered to show them the receipts which they didn’t really care for and they said there is nothing they can do and that we would have to either come back or call the supervisor on Monday which was the day after we had left. The staff it self was once again very unpleasant with an exception of a few people, the surrounding area is terrible especially considering the price of the hotel. I would strongly encourage anyone to look into other hotels don't waste your time, money or patience with a place like this!

Very comfortable

Perfect for all our needs! Very clean and welcoming hotel. Easy check in and out. Loved access to use shuttles to get to our event close by. Hector was Awesome! The breakfast was excellent and had a nice selection. The bar area was relaxing and enjoyable. The room was very roomy, clean, and updated.

I did not receive any housekeeping the ENTIRE STAY. Called front desk (after numerous times of trying) finally spoke to front desk staff ( who seemed to give no care at all). She told me "They will eventually get to my room". Breakfast bar ran out of food so we had to wsit about 20 minutes for them to replenish items. Homeless ppl was walking around as if they stayed there (actually was camped out in the bushes, in front of the property). The last day of our stay there was a big german Sheppard roaming free, the hotel front desk staff was unimpressed. SItting area in back was only two tables! It was the weekend of the PGA TOUR! I wouldn't recommend this property to ANYONE! The only person who was so incredibly nice was the bar attendant. Oh i forgot we ordered wings and they was cold as ice adter we waited for about 40 minutes!!! Needless to say they brought them back out (they had tp put them in the microwave) they was tougher than beef jerky! Asked for my receipt ay check out ftont desk vlerk wouldn't give me one because she stated I paid through Expedia ( but yet you got paid correct?). Disaster!!!!!

Great hotel!

This hotel was amazing . Starting off with the front desk . Everyone was so kind and accommodating. I needed to check in early and that wasn’t a problem they even gave me 2 free drink vouchers for their happy hour. I thought that was really awesome . Next , the room was super clean and fresh . Everything was up to date and modern . Housekeeping was cool. The morning breakfast was amazing . Bacon eggs ,sausage, pancakes, French toast, an oatmeal station ,cereal, fresh fruit, juices and sodas, and even an omelet station !! It was the best free breakfast I’ve ever experienced on a trip hands down . The pool was a 7/10 only because the water was nasty and filled with products like lotion, sunscreen & hair oils because the guest don’t shower before entering. It’s not the hotels fault but I wish they could enforce the rule a little better . It was gross for me . Sry . This was my first time in Charolette and it was an awesome trip . The city was so much fun with so much to do and experience and now I’m going to make sure that wherever I travel I stay at an Embassy suites . They really didn’t miss with this one !

The room was very nice and the staff was amazing.

My suite was exceptionally clean and maintained. I liked the convenient parking and how it was in a centralized place from where we had to travel to around the city.

The room was fifty and horrible, I went to the front desk 3 times no accommodations

We came in for wedding. We we early and the hotel allowed up to check in early. Great customer service

I booked with you all because I needed to feel safe. Which I felt safe but the shower door was off the track and the shower head only had a little water coming out of it. For the amount of money I spent, everything should had been good

Hotel is run down and in terrible condition. There was no air condition in my room, had the thermostat on 65 and it was 76 in the room. Bathroom floor was dirty and stains on the comforter in the bedroom.

I didn’t like the added on fee for parking.

Nice

We had a great stay! Perfect for families

Enjoyed the stay

Good

Great room

It's near the CLT airport. There is a lot of traffic in the area but it flows pretty smoothly. Various dining and shopping options within a couple miles.

Super clean!

Convenient location and close the interstate.

Very peaceful was just passing through

Great stay

Great stay

Prompt and friendly staff

Staff was absolutely amazing! So welcoming and friendly to us and our children! Breakfast was amazing, pool was perfect, room was very clean!

Nice experience! Breakfast and happy hour, restaurant was great!

The environment was horrible. People running all around. No order. Room was not clean. Was not notified of parking charge until 5 hours after i checked in.

Hotel is very tired. Furniture is old and water stained. Restraunt and bar service was a joke. Waited 45 minutes for a drink. went and got outside food and suddenly the waitress has all the time and the world to tell at us. I paid for 4 rooms 3k, i do not appreciate being yelled at because you have terrible service.

Great service

Coffee machine in room was broken, half of my blinds were missing, and there was hair in the bed sheets. The front desk seemed overwhelmed every day, however they were very kind and helpful for any questions.

Great hotel, Great location!!! Only thing I could complain about was the trash cans in the room....too small or at least have more than one!! It's close to a busy highway , so it was a little loud, but I definitely would go back!! Friendly staff!

Our stay was great. This was not our original reservation. Our reservation to another hotel was canceled. Was glad we chose Embassy Suites

There was a free breakfast in the morning as well which gave us the strength to head back to the airport for another day of delays. We booked through Expedia and checked in quickly, but after a flood of other travelers came in it was impossible to purchase any wine from the snack bar which we would have loved to do. I also needed tampons which they didn’t have in the shop, so I walked up to Circle K, came back to the hotel and discovered there were free tampons and pads in the lobby bathroom.

The floor in the bar/breakfast area was quite sticky. Additionally, the glass partition for the breakfast omelet station needs a good degreasing and dusting .

Very beautiful place and breakfast is amazing

The check in staff was amazing, it was clear the hotel was full with Cheerleaders competition, Mary Kay Convention and just regular guest. The two people at check in had the most amazing personalities and customer service skills, considering all the things going on in the lobby. They worked with speed and excellence getting us checked, giving information etc. I believe ones name was Michelle and the other was a gentleman checking in my friends.

The room was outdated compared to the lobby.

Shower head was broken, the shower was not a good experience not well maintained.